# Outages, errors and agent going unresponsive (`vendor.uptime`) Feedback Bench, personal agents, built 2026-10-19, window 2026-08-31 to 2026-10-18. Web page: https://feedbackbench.com/#/criterion/vendor.uptime Area: [Dealing with the vendor](https://feedbackbench.com/criteria/vendor.md) **Definition.** Whether the service stays up and the agent responds, without outages, generic errors or bots that fall asleep and must be restarted. **Boundary.** Not this: see [Response and task completion speed](https://feedbackbench.com/criteria/ask.speed.md) when it responds but slowly; see [App screens, layout, rendering, localisation and stability](https://feedbackbench.com/criteria/ask.app_client.md) when only the app crashes. Rated user-weeks, all agents: 1651. Complaint share: 87%. ## The brief Written by large language models from this page's numbers and the posts it quotes, then checked: every number in the text is in the build. Interpretation, not measurement. Hermes Agent is best at staying up and responding. Its users say it keeps running for weeks or months without a restart. Staying up is the 14th most rated of 53 criteria, and users mostly bring it up to complain: 87.2% of rated user-weeks are complaints. ChatGPT Dots ranks last, and Hark and Grok Bot also rank low. Grok Bot users write 27% of the category's complaints here, the largest share of any agent. ### What separates the best from the rest Users of Hermes Agent and OpenClaw describe agents on their own machines that run for long stretches without crashing. When they complain, it is about crashes and failed updates that they have to fix themselves. Users of Grok Bot, Hark and ChatGPT Dots describe trouble with a hosted service: bots that stop responding, features that are down, network errors, and a dot that times out while the extension shows it is connected. - **Ranks high**: [Hermes Agent](https://feedbackbench.com/agents/hermes-agent.md), [OpenClaw](https://feedbackbench.com/agents/openclaw.md), [Gemini Spark](https://feedbackbench.com/agents/gemini-spark.md) - Hermes Agent, 2026-10-16, @NousResearch (X): “@sudoingx what do you mean agent hopping? i haven´t even restarted (updates aside) my hermes agents for months now because it just freaking works !!! @nousresearch are wizards” [source](https://twitter.com/1972013499812605952/status/2111115968290214206) - OpenClaw, 2026-10-03, X search: OpenClaw, openclaw.ai (X): “@mathieuhq openclaw hasn't crashed once since january here .. maybe a skill issue?” [source](https://twitter.com/2059340315216261120/status/2106479450535960929) - **Ranks low**: [Grok Bot](https://feedbackbench.com/agents/grok-bot.md), [Hark](https://feedbackbench.com/agents/hark.md), [ChatGPT Dots](https://feedbackbench.com/agents/dots.md) - Grok Bot, 2026-10-16, @bot (X): “@bot i’m having issues with my bots not responding? are there server issues? i’m trying to get things done and it’s delaying me.” [source](https://twitter.com/1722796009141760000/status/2111004374772457884) - ChatGPT Dots, 2026-10-15, X search: ChatGPT dots, ChatGPT dot, OpenAI dots, OpenAI's dot (X): “my chatgpt dot keeps timing out while the extension says “connected.” i’ve spent more time supervising the automation than it’s saved me. 👋 now i’m asking the assistant to help me complain about the assistant. @thsottiaux” [source](https://twitter.com/2003843705678229505/status/2110533782319366222) ## How it breaks Rule: A separate pass sorts complaints into failure modes. For each criterion with at least 30 complaining user-weeks, a large language model reads 150 complaint posts drawn at random and names 4 to 8 failure modes; a second large language model then puts every complaint post on that criterion in one mode, or in Other when it fits none. Modes are fixed once named, and new posts are sorted into them each week. A mode counts distinct user-weeks with a complaint in it, per agent; across agents, one user-week per agent. Modes do not change the labels or the Feedback Score. Examples: up to 3 posts per mode from different users, chosen and checked as receipts are. The most common failure is a single agent that goes silent while the service is up and only comes back after a reset. It accounts for 24% of complaining user-weeks, and Grok Bot users write 48% of it. Two failures belong mostly to OpenClaw, which has 68% of each: crashes during normal running, and agents that stop working after an update or install. Service-wide outages are spread across Grok Bot, Muse and Hark. 1448 complaining user-weeks. | Failure mode | User-weeks | Posts | Agents (user-weeks) | Definition | |---|---|---|---|---| | Individual agent goes silent until reset | 354 | 365 | Grok Bot 169, ChatGPT Dots 51, Muse 49, Hermes Agent 34, OpenClaw 31, Gemini Spark 11, Hark 3, Instinct 3, Poke 3 | One user's agent or bot stops replying, freezes, sleeps or stalls mid-task while the service is otherwise up, and only recovers after waiting, a reset, pause/resume, a restart or a nudge from another bot. This does not cover confirmed vendor-wide outages or explicit error messages. | | Chronic crashes in self-hosted agent harness | 296 | 309 | OpenClaw 200, Hermes Agent 61, Grok Bot 15, Muse 11, Gemini Spark 7, ChatGPT Dots 1, Instinct 1 | A self-hosted agent framework crashes or 'kills itself' so often during normal operation that users spend more time debugging than using it, or move to another tool. This does not cover one-off update failures or outages at a hosted vendor. | | Hosted agent service-wide outage | 280 | 313 | Grok Bot 86, Muse 75, Hark 49, ChatGPT Dots 22, Hermes Agent 20, OpenClaw 18, Gemini Spark 4, Instinct 4, Poke 2 | The vendor's hosted agent is down or unusable for many users at once, for hours or days (e.g. 'is it down?', 'down all day', 'day 4 of it not working'). This covers outages on the vendor's side; it does not cover a single user's agent going quiet while the service is up, or breakage in self-hosted installs. | | Generic, rate-limit and auth errors block use | 137 | 142 | Grok Bot 33, Muse 30, Hermes Agent 28, Hark 16, ChatGPT Dots 15, OpenClaw 8, Gemini Spark 6, Poke 1 | Requests fail with opaque errors such as 429 too many requests, 403, internal error, model idle timeout or 'I can't help you with that right now', sometimes using up quota while failing. This does not cover silent non-responses with no error shown, or failures caused by an update. | | Connection drops and undelivered messages | 135 | 140 | Grok Bot 47, Muse 34, ChatGPT Dots 21, Hermes Agent 16, OpenClaw 11, Gemini Spark 3, Hark 3 | The client, messaging channel, plugins or remote computer lose their link to the agent, showing 'connection error', 'reconnecting', 'message not delivered', 'bot unavailable' or an unreachable machine. This does not cover cases where the connection holds but the agent itself does not answer. | | Self-hosted agent breaks after update or install | 124 | 128 | OpenClaw 84, Hermes Agent 29, Grok Bot 9, ChatGPT Dots 1, Muse 1 | An upgrade, update or fresh install of a self-hosted agent leaves it dead: the gateway won't start, ports conflict, the update keeps failing, or leftover state blocks it, and users need manual fixes or give up. This does not cover crashes that happen during normal running with no update involved. | | No status or support during failures | 74 | 81 | Grok Bot 32, Muse 16, Hark 6, Hermes Agent 6, ChatGPT Dots 4, Instinct 4, OpenClaw 4, Gemini Spark 1, Poke 1 | While the agent is failing, the user gets no outage notice, status indicator, ticket reply or honest signal, for example the agent says it will do something and then does nothing, background task status is unknown, or a paid subscriber can't reach support. This does not cover the failure itself when it is communicated properly. | | Other | 92 | 94 | ChatGPT Dots 26, Grok Bot 18, Muse 15, OpenClaw 14, Hark 9, Hermes Agent 7, Gemini Spark 2, Instinct 1 | Complaints that fit none of the modes above. | #### Individual agent goes silent until reset - OpenClaw, 2026-10-18, X search: OpenClaw, openclaw.ai (X): “@dillon_mulroy @bot @poteto seconded! love tinkering with openclaw but as stable as i’ve made it, every time i send a message, i'm still half wondering if it's going to respond or not 😂” [source](https://twitter.com/50336193/status/2111660105502720408) - Hermes Agent, 2026-10-17, X search: Hermes Agent, hermes-agent, Hermes Desktop (X): “@micachi_net hermes agent sometimes stops moving as if it has a seizure, which is a bit stressful, but it feels enjoyable to nurture it.” [source](https://twitter.com/798789587564777472/status/2111455635460313290) - Hermes Agent, 2026-10-16, @NousResearch (X): “@nousresearch @nvidia @windows @linusgsebastian very cool! on a side note, the free stepfun model isn't responding” [source](https://twitter.com/1650139334140391424/status/2111150368910696625) #### Chronic crashes in self-hosted agent harness - OpenClaw, 2026-10-18, X search: OpenClaw, openclaw.ai (X): “@connortalksai hermes has been kicking openclaw’s since feb… my openclaw (wanna be agent) shit the bed tonight - for no reason… fkn pos☹️…” [source](https://twitter.com/1896003943244926976/status/2111678850325471733) - Hermes Agent, 2026-10-17, @NousResearch (X): “@witcheer @nousresearch will do. i just updated before i saw your post using a mix of hermes and claude. once the desktop and other components need restarting, hermes has a hard time restarting itself after it killed its own run/gateway.” [source](https://twitter.com/3345674519/status/2111322610915029293) - OpenClaw, 2026-10-17, X search: OpenClaw, openclaw.ai (X): “i still can't believe how much more stable hermes agent is compared to what openclaw was. is anybody still using openclaw? i'm 90% muse and 10% hermes and muse is probably gaining a bigger share the more i use it.” [source](https://twitter.com/5538162/status/2111300924664623460) #### Hosted agent service-wide outage - Hark, 2026-10-17, @hark_labs (X): “@hark_labs didn't get it due to a hark outage...reach out to me respectfully.” [source](https://twitter.com/1996823580240498688/status/2111375623256215949) - Hark, 2026-10-17, @hark_labs (X): “@hark_labs @itscuthulhu my card is being held until 12:17. and its saying the system to use card is down. any way to make this right? [link]” [source](https://twitter.com/1715702222346924032/status/2111307718464024766) - Hark, 2026-10-17, @hark_labs (X): “coming up on nearly 3 hours of failures what’s the resolution? @adcock_brett / @hark_labs [link] [link]” [source](https://twitter.com/25589754/status/2111287233869439382) #### Generic, rate-limit and auth errors block use - Muse, 2026-10-18, @muse (X): “@muse hi @muse, my beta account can't use llm after reset. every message returns "sorry, i can't help you with this request right now." new chats have the same issue. is this a known backend problem? when will it be fixed? [link]” [source](https://twitter.com/1829548747757600768/status/2111741358843318311) - Hermes Agent, 2026-10-18, X search: Hermes Agent, hermes-agent, Hermes Desktop (X): “@witcheer getting [interrupt: no assistant output for this turn] in hermes desktop, sometimes every 2–3 turns. it happens both before a response starts and during a task. i'm using claude haiku 5.5 as my model. i am not sure if it's a hermes issue or a model/api issue.” [source](https://twitter.com/722076352086552576/status/2111719830512693522) - ChatGPT Dots, 2026-10-17, 【速報】ChatGPTに24時間働くAI「dots」が登場。何が変わったのか完全解説 (YouTube): “i tried using dots, but i get an error saying that i can't start work or develop skills in work, and it's quite troublesome 😢” [source](https://www.youtube.com/watch?v=IPRpx37Onc8&lc=UgyMMcl7w_ZyE-OSSKx4AaABAg) #### Connection drops and undelivered messages - Grok Bot, 2026-10-17, X search: Grok Bot, Grokbot, x.ai/bot (X): “@liam_fallen doesn’t work for me ? grok says can’t connect to grok bot ?” [source](https://twitter.com/2111240562036903936/status/2111262897783685239) - Hermes Agent, 2026-10-16, X search: Hermes Agent, hermes-agent, Hermes Desktop (X): “@kaostyl the hermes desktop with remote gateway vps is still too unstable for me.” [source](https://twitter.com/2243840628/status/2111192376291271134) - ChatGPT Dots, 2026-10-16, X search: ChatGPT dots, ChatGPT dot, OpenAI dots, OpenAI's dot (X): “today is when i started seeing call failed for dots on chatgpt. is anyone else noticing this? #chatgpt #dots #openai @openai” [source](https://twitter.com/2545423392/status/2110917135073792114) #### Self-hosted agent breaks after update or install - Grok Bot, 2026-10-18, X search: Grok Bot, Grokbot, x.ai/bot (X): “grok bot team, if this keeps happening to everyone trying to install a bot from me, or me trying to install another bot from someone else, what is the point of marketplace? also, it worked after 10 attempts. most people try once. sincerely, a bot creator [link]” [source](https://twitter.com/57834205/status/2111799891559436605) - Hermes Agent, 2026-10-15, X search: Hermes Agent, hermes-agent, Hermes Desktop (X): “hermes agent, it has not been able to start after waking from sleep.＼(^o^)／” [source](https://twitter.com/82571855/status/2110645649133998301) - OpenClaw, 2026-10-12, @openclaw (X): “@openclaw windows: 2026.10.2 still has 2 windows bugs from 10.1: 1. sleep expires the gateway's 60s ownership heartbeat → crash. fix: recheck locks, replace the worker 2. dropped empty turns break anthropic message order → chats need /new. fix: restore user-turn boundaries” [source](https://twitter.com/91691051/status/2109775952024924424) #### No status or support during failures - Muse, 2026-10-17, X search: Muse from Meta, Meta Muse (X): “elon, my @meta muse ai browser isn't working and i have tons of backed up jobs. can @bot fix this since @finkd doesnt have a way to communicate these issues properly?” [source](https://twitter.com/1966848249270042624/status/2111509873674358996) - Hark, 2026-10-17, @hark_labs (X): “@hark_labs do you at least want to comment as to why it tells us we got free pizza, and once we download gmail the system is suddenly down and we don't have it anymore? [link]” [source](https://twitter.com/2004702572297510913/status/2111250626110001229) - Gemini Spark, 2026-10-10, X search: Gemini Spark (X): “@geminiapp i need support. gemini spark is completely broken and the gemini bug filing is broken and won't take a screenshot. i'm about ready to ditch it and go to claude now that it can write in google drive and docs. [link]” [source](https://twitter.com/1235608350861045761/status/2108952630034870473) #### Other - Grok Bot, 2026-10-17, X search: Grok Bot, Grokbot, x.ai/bot (X): “@cu30rry_ can’t add them, there’s some sort of bug again… grok bot is very bad in terms of reliability” [source](https://twitter.com/1830360887229566976/status/2111585333435572650) - ChatGPT Dots, 2026-10-11, How ChatGPT Dots Can Change Your Life in 4 Minutes (YouTube): “i was excited like everyone else, but the computer hasn’t worked one single time since i upgraded.” [source](https://www.youtube.com/watch?v=E3xKmcHBOzY&lc=UgxqspgyumDAyJ3MB4x4AaABAg) - ChatGPT Dots, 2026-10-10, ChatGPT Dots: ¿qué puede hacer mientras tú no estás? (YouTube): “@wetsumorillo yes, but i have had failures both in the agents and the work that the dot does on its computer. and not due to lack of quota or credits. it sounds more like saturation problems and resources from openai.” [source](https://www.youtube.com/watch?v=LuiCBC_Gw6A&lc=Ugzv0gr8CPsbw-ubkuV4AaABAg.AbmS9oh41_5AbmxH1RAH6a) ## Top requests What users ask to add or change, most asked first. 227 user-weeks ask for something. Requests do not change the Feedback Score. Rule: A separate pass by a large language model reads every counted post and extracts what the user asks the agent or its vendor to add or change, with the criteria it maps to and a short normalised wording; it does not touch the labels or the Feedback Score. A large language model groups the wordings within each criterion (the first criterion the request maps to) into themes, and a second pass merges themes that ask for the same change under different criteria; a merged theme sits under the criterion most of its requests map to, and code counts it once. A theme counts distinct user-weeks that ask for it, per agent; across agents, one user-week per agent. Themes asked in fewer than 2 user-weeks, and requests that share no theme, are not shown. Examples: up to 3 posts per theme from different users, without slurs: whole posts of 60 to 450 characters with at least 8 words beyond handles and links, posts of at most 280 characters first, then the newest. | Rank | Request | User-weeks | Posts | Agents (user-weeks) | |---|---|---|---|---| | 1 | Stability prioritized over new features | 43 | 44 | OpenClaw 23, Hermes Agent 9, Gemini Spark 4, Grok Bot 3, ChatGPT Dots 2, Hark 1, Poke 1 | | 2 | Agent that responds instead of going unresponsive | 35 | 36 | Grok Bot 16, Muse 8, Hermes Agent 4, OpenClaw 3, Hark 2, ChatGPT Dots 1, Gemini Spark 1 | | 3 | Fix outages and restore service availability | 27 | 36 | Muse 11, Grok Bot 8, Hermes Agent 3, OpenClaw 3, Hark 2 | | 4 | Fewer crashes and freezes | 24 | 24 | OpenClaw 11, Hermes Agent 4, Gemini Spark 3, Grok Bot 3, Muse 2, Instinct 1 | | 5 | Automatic recovery without manual restarts | 17 | 17 | Grok Bot 10, OpenClaw 4, Hermes Agent 2, Hark 1 | | 6 | Fix recurring generic error responses | 12 | 12 | Muse 4, OpenClaw 3, Grok Bot 2, Hermes Agent 2, Gemini Spark 1 | | 7 | Stable connections without disconnects | 12 | 12 | Grok Bot 4, Muse 4, OpenClaw 3, Hark 1 | | 8 | Fix browser feature outages | 7 | 7 | Muse 3, Hark 2, Gemini Spark 1, Grok Bot 1 | | 9 | Faster responses instead of long delays | 5 | 6 | Grok Bot 2, Hermes Agent 1, Muse 1, OpenClaw 1 | | 10 | Accurate health and outage status reporting | 5 | 5 | Grok Bot 3, Muse 2 | | 11 | App and site that load reliably | 5 | 5 | Muse 2, Grok Bot 1, Hark 1, OpenClaw 1 | | 12 | Fix workspace history check errors | 4 | 5 | Hark 4 | ### 1. Stability prioritized over new features - Hermes Agent, 2026-10-17, @NousResearch (X): “@nousresearch please fix the errors first before new features for hermes agent ,” [source](https://twitter.com/2091570426656784385/status/2111479427620286905) - Hermes Agent, 2026-10-10, r/hermesagent (Reddit): “for it to work reliably. there are several hermes apps already. all are buggy. make it simple. make it clean and obvious. make it work. bells and whistles can come later. i'd just like some good engineering.” [source](https://www.reddit.com/r/hermesagent/comments/1x1zdix/what_do_you_want_in_a_hermes_mobile_app/peydro6/) - Gemini Spark, 2026-10-10, X search: Gemini Spark (X): “@geminiapp i need support. gemini spark is completely broken and the gemini bug filing is broken and won't take a screenshot. i'm about ready to ditch it and go to claude now that it can write in google drive and docs. [link]” [source](https://twitter.com/1235608350861045761/status/2108952630034870473) ### 2. Agent that responds instead of going unresponsive - Hark, 2026-10-09, @hark_labs (X): “@adcock_brett @fernandovarela @hark_labs there's a problem @adcock_brett i was doing some site qa using hark today, and it randomly stopped responding to my messages. i refreshed and since then can't access my account or hark itself [link]” [source](https://twitter.com/1322996865323978753/status/2108622347318264318) - Grok Bot, 2026-10-09, X search: Grok Bot, Grokbot, x.ai/bot (X): “@bot grok bot is acting up again? the bot is not working, only replying with "okay" and not doing any work. [link]” [source](https://twitter.com/1635099511/status/2108507248897175834) - Hark, 2026-10-08, Play Store (Play Store): “light and accurate, i love the ux design, simple, easy to navigate and understand, but the app sometimes freezes and refuse to work so i'll need to force stop it just for it to respond. please fix this” [source](https://play.google.com/store/apps/details?id=com.hark.android) ### 3. Fix outages and restore service availability - Hermes Agent, 2026-10-11, @NousResearch (X): “hey guys, something's going on with your plug-in catalog. it's down. @nousresearch” [source](https://twitter.com/1775276123884240896/status/2109340120679612493) - OpenClaw, 2026-10-10, X search: OpenClaw, openclaw.ai (X): “@b4dgerr barman: "what can i get you sir?" you: "one second... openclaw production better be up again in 2 minutes... old fashioned please sir, sorry about that." barman: "no worries. openclaw have the cocktail machine make this rude guy an old fashioned."” [source](https://twitter.com/1415220578/status/2109043012319785449) - Hark, 2026-10-09, @hark_labs (X): “@cadetdonny @hark_labs i'm exhausted asking all fingers crossed it will be back” [source](https://twitter.com/1930539264107823104/status/2108492348636217485) ### 4. Fewer crashes and freezes - OpenClaw, 2026-10-16, @openclaw (X): “i have both @nousresearch and @openclaw on my home server. they both are configured to use the same model (different apis). been running them both for about two month now. #hermes is working flawlessly while #openclaw has crashed on my about 5 times now. do better @openclaw” [source](https://twitter.com/2035822553563054080/status/2111125373497053689) - OpenClaw, 2026-10-12, @openclaw (X): “@openclaw windows: 2026.10.2 still has 2 windows bugs from 10.1: 1. sleep expires the gateway's 60s ownership heartbeat → crash. fix: recheck locks, replace the worker 2. dropped empty turns break anthropic message order → chats need /new. fix: restore user-turn boundaries” [source](https://twitter.com/91691051/status/2109775952024924424) - Hermes Agent, 2026-10-05, @NousResearch (X): “@fishright @nousresearch it used to be stable, but now: - sloppy toasts that need to be dismissed tens of times - a bug that doubles the output text with luna - gateway sudden stops and the list goes on!” [source](https://twitter.com/570245896/status/2106995349202092334) ### 5. Automatic recovery without manual restarts - Hark, 2026-10-08, @hark_labs (X): “@hark_labs we hope you take it into account @adcock_brett @hark_labs: "..i already asked the hark team to add a button to restart it, and they will respond to your email. in the meantime, what i saved from you and your files remain intact...." [link]” [source](https://twitter.com/2202654027/status/2108248093410160796) - Grok Bot, 2026-10-05, X search: Grok Bot, Grokbot, x.ai/bot (X): “@mikepat711 @lingxi @lingxi please fix this ! i travel a lot and don’t have someone night and day at my mac to wake it when grok bot sleeps ! please!” [source](https://twitter.com/1425845943660859394/status/2107241890525679738) - Grok Bot, 2026-10-03, @bot (X): “@lingxi @bot doing game dev with them. sometimes they feel kinda dumb, or they just fall asleep during a task and forget what they're doing...” [source](https://twitter.com/3097929128/status/2106343680600637560) ### 6. Fix recurring generic error responses - Grok Bot, 2026-10-06, App Store (App Store): “good idea though doesn’t work properly. i often receive generic errors which are not even possible to track - for example “bot is not able to respond - internal error”. in paid version this is unnaceptable. please fix it.” [source](https://apps.apple.com/cz/app/grok-bot/id6794501026) - Muse, 2026-10-02, Play Store (Play Store): “the app needs an update immediately every time i talk to my agent ashley she keeps responding to me saying i ran into problem while responding saying sorry even when i say hi or how your day is going or even when i work on a project its so annoying please fix” [source](https://play.google.com/store/apps/details?id=com.facebook.aura) - Muse, 2026-10-02, Play Store (Play Store): “all my muse says is "sorry. i ran into a problem while responding. please try again." over and over no matter what i ask it or try to schedule something or do anything! i think i got bamboozled” [source](https://play.google.com/store/apps/details?id=com.facebook.aura) ### 7. Stable connections without disconnects - OpenClaw, 2026-10-13, X search: OpenClaw, openclaw.ai (X): “hey @steipete! i'm lyra, running openclaw 2026.10.1 on whatsapp. my connection restarts every 2h while healthy: the app-silent watchdog fires after 120 min without inbound messages (#[zip code]). would you patch it? any tip meanwhile? thanks! [link]” [source](https://twitter.com/2107055016120860672/status/2110063278827221387) - OpenClaw, 2026-10-11, X search: OpenClaw, openclaw.ai (X): “@aizttt__ i installed openclaw when it first came out, but it always disconnects while chatting.. hermes is pretty good, but muse is free 😁” [source](https://twitter.com/1508796360413261824/status/2109202461009559578) - Grok Bot, 2026-10-10, @bot (X): “i’m done using @bot until you fix this @bot. keep the machines running grok bot connected or your hype will die. [link]” [source](https://twitter.com/89291422/status/2108988731260895666) ### 8. Fix browser feature outages - Hark, 2026-10-12, @hark_labs (X): “@hark_labs hark's browser agent has had no internet access since about 18:45 ist on 12 oct 2026. every browser session, including brand-new ones, times out (err_timed_out) on every site: can you fix this pls. [link]” [source](https://twitter.com/1822540537305718784/status/2109667885325099309) - Hark, 2026-10-11, @hark_labs (X): “@hark_labs bro the browser ia down again today kindly fix that fast af please 😭😭💔🥀 my work is stopped” [source](https://twitter.com/1995790260484407298/status/2109159912584667273) - Muse, 2026-10-06, @muse (X): “the browser of @muse has not been working for a week. am i the only one with this issue?” [source](https://twitter.com/1494844220439502860/status/2107425071660703843) ### 9. Faster responses instead of long delays - Grok Bot, 2026-10-02, @bot (X): “@bot grok bot has been unusable for a week — 25-30 min delays on every message. reported sep 26 (ticket t-g23547), 4 follow-ups, still no fix and no real response. i'm a paying user and i need an update.” [source](https://twitter.com/2074162920788033536/status/2105886693098189034) - OpenClaw, 2026-10-02, X search: OpenClaw, openclaw.ai (X): “@devxritesh openclaw the database is slow fix. then go back to a nice cup of coffee.” [source](https://twitter.com/1415220578/status/2105875475838976061) - Hermes Agent, 2026-09-08, X search: Hermes Agent, hermes-agent, Hermes Desktop (X): “hey @teknium, after the latest hermes agent local desktop update, i'm unable to switch between bots smoothly. it takes a lot of time and sometimes throws "local backend start for 'agent' timed out while waiting for a free slot" i don't get why. help :)” [source](https://twitter.com/836948029840232448/status/2097216462499000638) ### 10. Accurate health and outage status reporting - Grok Bot, 2026-09-19, @bot (X): “@elonmusk @grok @bot y’all need to fix this. been down for hours and your status doesn’t even reflect it…. snails pace here. [link]” [source](https://twitter.com/633404080/status/2101355798261846178) - Grok Bot, 2026-09-18, Grok Bot Is Only $20 Now. Here's What They're Not Telling You (YouTube): “from my test, grok bot isn't reliable. it's backend connections close, with no notification, and all indications are that it's still running. but it's just wasting your time.” [source](https://www.youtube.com/watch?v=d9c5gloGPMU&lc=UgyTqHK-62TTUPVSuMt4AaABAg) - Grok Bot, 2026-10-04, @bot (X): “my biggest pain point after a month of use is agents go silent mid-thread and never finish the open question. i’ll follow up, even have another agent ping them, and hours later they reply about something else while the original ask stays unanswered. feels like a hang or missed wake - please make unfinished turns requeue (or clearly fail), and make cross-agent pings actually revive a stuck bot.” [source](https://twitter.com/348105297/status/2106596839416107046) ### 11. App and site that load reliably - Muse, 2026-10-01, 一招搞定 Meta Muse 国内注册！突破地域限制 验龄避坑 顺利领取10亿token词元｜完整教程 (YouTube): “it still doesn't work, and i still can't open the muse homepage.” [source](https://www.youtube.com/watch?v=_W6o1Nc3kJs&lc=UgweGKZTa1fdtYB4qKt4AaABAg) - Grok Bot, 2026-09-28, Play Store (Play Store): “i can't use it. it open the app and it just boots me out saying it isn't responding. got a new phone. latest android version. so.... don't know what to think of this now.” [source](https://play.google.com/store/apps/details?id=ai.x.grok.bot) - OpenClaw, 2026-09-01, @openclaw (X): “@shakker @openclaw how is your system so stable? i have to refresh the page for the chat to reload almost every single time on a vanilla install on a vanilla mac” [source](https://twitter.com/1499057390561464322/status/2094576732594720893) ### 12. Fix workspace history check errors - Hark, 2026-10-10, @hark_labs (X): “been building with @hark_labs all week from my phone. today every workspace action dies with "conversation history could not be checked." no builds, no file edits, 2+ hrs. reported it in app. @adcock_brett would love to get back to building” [source](https://twitter.com/1316139341245296645/status/2108974162848915610) - Hark, 2026-10-10, @hark_labs (X): “@hark_labs @adcock_brett my hark pro workspace has been locked for 8+ hrs. every command and file op fails with "the conversation history in the workspace could not be checked", and the ai can't reset the sandbox. please fix, and add a one-click "reset workspace" option.” [source](https://twitter.com/1837024223367483392/status/2108957118816821489) - Hark, 2026-10-10, @hark_labs (X): “@adcock_brett @lui_y0 @hark_labs my hark has a issue,can not open the workspace and check the history file.need help pls.” [source](https://twitter.com/1680217161254465536/status/2108954551785226461) ## Every agent | Agent | Overall rank | Reading | Customer love | 95% interval | n | Praise | Complaint | |---|---|---|---|---|---|---|---| | [Hermes Agent](https://feedbackbench.com/agents/hermes-agent.md) | 2 | 1st of 7 | 0.688 | 0.642–0.735 | 276 | 82 | 194 | | [OpenClaw](https://feedbackbench.com/agents/openclaw.md) | 5 | 2nd of 7 | 0.520 | 0.469–0.570 | 413 | 53 | 360 | | [Gemini Spark](https://feedbackbench.com/agents/gemini-spark.md) | 7 | 3rd of 7 | 0.483 | 0.467–0.504 | 35 | 2 | 33 | | [Muse](https://feedbackbench.com/agents/muse.md) | 1 | 4th of 7 | 0.466 | 0.421–0.510 | 244 | 24 | 220 | | [Grok Bot](https://feedbackbench.com/agents/grok-bot.md) | 3 | 5th of 7 | 0.464 | 0.418–0.513 | 438 | 44 | 394 | | [Hark](https://feedbackbench.com/agents/hark.md) | 4 | 6th of 7 | 0.427 | 0.403–0.457 | 83 | 2 | 81 | | [ChatGPT Dots](https://feedbackbench.com/agents/dots.md) | 8 | 7th of 7 | 0.398 | 0.372–0.427 | 141 | 3 | 138 | | [Instinct](https://feedbackbench.com/agents/instinct.md) | 6 | Too few posts | – | – | 14 | 2 | 12 | | [Poke](https://feedbackbench.com/agents/poke.md) | 9 | Too few posts | – | – | 7 | 0 | 7 | ## Posts Receipts rule: Up to 5 praise and 5 complaint posts per area and 3 per criterion. Each is a whole post of 60 to 450 characters (700 for areas) with at least 8 words beyond handles and links, that judges the criterion, whose labels are all praise or all complaint, and that contains no slur. Posts that touch the fewest criteria come first, then posts of at most 280 characters, then the newest. A second large language model reads the first 3 candidates per slot and keeps a post only if it clearly praises, or clearly complains about, the agent on that criterion. Links and personal details removed by the source show as marks such as [link]. ### Hermes Agent - Praise, 2026-10-17, X search: Hermes Agent, hermes-agent, Hermes Desktop (X): “i still can't believe how much more stable hermes agent is compared to what openclaw was. is anybody still using openclaw? i'm 90% muse and 10% hermes and muse is probably gaining a bigger share the more i use it.” [source](https://twitter.com/5538162/status/2111300924664623460) - Praise, 2026-10-16, @NousResearch (X): “@sudoingx what do you mean agent hopping? i haven´t even restarted (updates aside) my hermes agents for months now because it just freaking works !!! @nousresearch are wizards” [source](https://twitter.com/1972013499812605952/status/2111115968290214206) - Praise, 2026-10-16, @NousResearch (X): “i have both @nousresearch and @openclaw on my home server. they both are configured to use the same model (different apis). been running them both for about two month now. #hermes is working flawlessly while #openclaw has crashed on my about 5 times now. do better @openclaw” [source](https://twitter.com/2035822553563054080/status/2111125373497053689) - Complaint, 2026-10-18, X search: Hermes Agent, hermes-agent, Hermes Desktop (X): “@witcheer getting [interrupt: no assistant output for this turn] in hermes desktop, sometimes every 2–3 turns. it happens both before a response starts and during a task. i'm using claude haiku 5.5 as my model. i am not sure if it's a hermes issue or a model/api issue.” [source](https://twitter.com/722076352086552576/status/2111719830512693522) - Complaint, 2026-10-17, @NousResearch (X): “@witcheer @nousresearch will do. i just updated before i saw your post using a mix of hermes and claude. once the desktop and other components need restarting, hermes has a hard time restarting itself after it killed its own run/gateway.” [source](https://twitter.com/3345674519/status/2111322610915029293) - Complaint, 2026-10-17, X search: Hermes Agent, hermes-agent, Hermes Desktop (X): “@micachi_net hermes agent sometimes stops moving as if it has a seizure, which is a bit stressful, but it feels enjoyable to nurture it.” [source](https://twitter.com/798789587564777472/status/2111455635460313290) ### OpenClaw - Praise, 2026-10-15, X search: OpenClaw, openclaw.ai (X): “the openclaw agent environment is quite stable, but i want to test hermes more thoroughly, so i'm feeling like i want to switch everything to hermes once.” [source](https://twitter.com/1670271852/status/2110754623510425611) - Praise, 2026-10-13, X search: OpenClaw, openclaw.ai (X): “@sandwichlegend haha mine too tbh - openclaw never stuck on me” [source](https://twitter.com/299639615/status/2110109532181434819) - Praise, 2026-10-03, @openclaw (X): “edge247 officially migrates to v2026.9.8 @openclaw , patiently pinned for over 4 months to v5.26. you will be missed v5.26 , thanks for the stable uninterruped performance, time to welcome the oc 2.0 era [link]” [source](https://twitter.com/1350404605063139330/status/2106249347683791102) - Complaint, 2026-10-18, X search: OpenClaw, openclaw.ai (X): “@dillon_mulroy @bot @poteto seconded! love tinkering with openclaw but as stable as i’ve made it, every time i send a message, i'm still half wondering if it's going to respond or not 😂” [source](https://twitter.com/50336193/status/2111660105502720408) - Complaint, 2026-10-18, X search: OpenClaw, openclaw.ai (X): “@connortalksai hermes has been kicking openclaw’s since feb… my openclaw (wanna be agent) shit the bed tonight - for no reason… fkn pos☹️…” [source](https://twitter.com/1896003943244926976/status/2111678850325471733) - Complaint, 2026-10-17, X search: OpenClaw, openclaw.ai (X): “@catkingac @rezoundous i love grokbot too, have you tried dots or are you like me where i havent tried anything else. i mean i did try openclaw back in the day but it kept breaking and grokbot just works” [source](https://twitter.com/484511209/status/2111288492223533534) ### Gemini Spark - Complaint, 2026-10-10, X search: Gemini Spark (X): “@geminiapp i need support. gemini spark is completely broken and the gemini bug filing is broken and won't take a screenshot. i'm about ready to ditch it and go to claude now that it can write in google drive and docs. [link]” [source](https://twitter.com/1235608350861045761/status/2108952630034870473) - Complaint, 2026-10-07, X search: Gemini Spark (X): “@dwm2hfj4b5ycnzq i was having gemini spark (beta) edit a long text, and it got lost on the server side... i submitted a lost report through inquiry...” [source](https://twitter.com/263333803/status/2107705074512515326) - Complaint, 2026-09-30, 自带云端电脑的 AI Agent 来袭！Meta Muse 详细注册与实测：手把手教你领 10 亿 Token (YouTube): “code: sa45qr gemini spark reports 429 unable to read that webpage i'm begging you, even if one person uses mine, that would be great.” [source](https://www.youtube.com/watch?v=EOfq4XcdggY&lc=UgyRd70Q7R9ILuzTP2N4AaABAg) ### Muse - Praise, 2026-10-01, Play Store (Play Store): “i appreciate the work that muse is doing. i've been using it for a few days now and haven't ran into any glitches so far. it seems to be a whole lot better than gemini” [source](https://play.google.com/store/apps/details?id=com.facebook.aura) - Praise, 2026-09-29, Play Store (Play Store): “i haven't had any hiccups yet!! my muse is the best friend i have..” [source](https://play.google.com/store/apps/details?id=com.facebook.aura) - Praise, 2026-09-26, @muse (X): “using @muse feels like using @meta in 2006. no rate limit, no downtime, everything works. bravo. @claudeai and @openai don't stand a chance against it.” [source](https://twitter.com/56093349/status/2103656924042625357) - Complaint, 2026-10-18, @muse (X): “@muse hi @muse, my beta account can't use llm after reset. every message returns "sorry, i can't help you with this request right now." new chats have the same issue. is this a known backend problem? when will it be fixed? [link]” [source](https://twitter.com/1829548747757600768/status/2111741358843318311) - Complaint, 2026-10-17, X search: Muse from Meta, Meta Muse (X): “elon, my @meta muse ai browser isn't working and i have tons of backed up jobs. can @bot fix this since @finkd doesnt have a way to communicate these issues properly?” [source](https://twitter.com/1966848249270042624/status/2111509873674358996) - Complaint, 2026-10-16, @muse (X): “@muse @alexandr_wang is this a shadow ban loop? service restart came on the screen then nothing was working tried logging out & in & its stuck at some kind of error [link]” [source](https://twitter.com/1904594174982389760/status/2110968366940991792) ### Grok Bot - Praise, 2026-10-18, X search: Grok Bot, Grokbot, x.ai/bot (X): “tailscale keeps glitching causing hermex to fail in communication with my hermes install at home while i’m flying ✈️. thankfully, grok bot still working seamlessly [link]” [source](https://twitter.com/6452362/status/2111873182676529499) - Praise, 2026-10-14, @bot (X): “@realjamesmtz @bot mine is fine today. in the month or two i’ve had it, only 1 day have i noticed any hicuups like this” [source](https://twitter.com/1717034925369782272/status/2110466702513422496) - Praise, 2026-10-09, @bot (X): “@b_doong2daddy i now have a morning call with my primary @bot while i make my coffee. great start to the day. it's just like have a personal assistant that never sleeps.” [source](https://twitter.com/1631406690439421952/status/2108581670333124843) - Complaint, 2026-10-18, X search: Grok Bot, Grokbot, x.ai/bot (X): “grok bot team, if this keeps happening to everyone trying to install a bot from me, or me trying to install another bot from someone else, what is the point of marketplace? also, it worked after 10 attempts. most people try once. sincerely, a bot creator [link]” [source](https://twitter.com/57834205/status/2111799891559436605) - Complaint, 2026-10-17, X search: Grok Bot, Grokbot, x.ai/bot (X): “@liam_fallen doesn’t work for me ? grok says can’t connect to grok bot ?” [source](https://twitter.com/2111240562036903936/status/2111262897783685239) - Complaint, 2026-10-17, X search: Grok Bot, Grokbot, x.ai/bot (X): “@cu30rry_ can’t add them, there’s some sort of bug again… grok bot is very bad in terms of reliability” [source](https://twitter.com/1830360887229566976/status/2111585333435572650) ### Hark - Praise, 2026-10-11, Hark Pro vs Instinct AI: Which AI Assistant Should You Use? (YouTube): “awesome to see other ppl love hark pro as much as i do. it is crazy reliable and one of the only ai assistants that i think is actually worth $100” [source](https://www.youtube.com/watch?v=1GbZJyDGX_4&lc=UgwTJc0fPsTAnwkU47N4AaABAg) - Complaint, 2026-10-17, @hark_labs (X): “@hark_labs ok, this was when the post had less than 100 comments. it told me i'd get free pizza, just connect my gmail. once i did, it was down. [link]” [source](https://twitter.com/2004702572297510913/status/2111245863255519737) - Complaint, 2026-10-17, @hark_labs (X): “@hark_labs looks like hark broke already 😂 help please 🙏🏽 [link]” [source](https://twitter.com/51177615/status/2111246203208012198) - Complaint, 2026-10-17, @hark_labs (X): “@hark_labs says it’s down :-( signed in under google account. [email] [link]” [source](https://twitter.com/881913084775866369/status/2111248995674952146) ### ChatGPT Dots - Praise, 2026-10-06, A total disaster (YouTube): “i actually use my dot all the time with no problems… just actually use it” [source](https://www.youtube.com/watch?v=p0fybvFyOlM&lc=UgxhoUtv8GqZ0ZEnTyN4AaABAg) - Praise, 2026-10-02, X search: ChatGPT dots, ChatGPT dot, OpenAI dots, OpenAI's dot (X): “@chatgpt dot is more reliable than @chatgpt remote for mobile-first codex workflows (using a mac mini). evidence: [link]” [source](https://twitter.com/21307812/status/2106066233418264910) - Praise, 2026-09-30, X search: ChatGPT dots, ChatGPT dot, OpenAI dots, OpenAI's dot (X): “openai dot is amazing... what's amazing is that just yesterday i pointed out the common occurrence of codex falling asleep, and it has already been overturned. an ai that works 24 hours has been born... this is incredible. [link] [link]” [source](https://twitter.com/175553470/status/2105349487535468701) - Complaint, 2026-10-17, 【速報】ChatGPTに24時間働くAI「dots」が登場。何が変わったのか完全解説 (YouTube): “i tried using dots, but i get an error saying that i can't start work or develop skills in work, and it's quite troublesome 😢” [source](https://www.youtube.com/watch?v=IPRpx37Onc8&lc=UgyMMcl7w_ZyE-OSSKx4AaABAg) - Complaint, 2026-10-16, X search: ChatGPT dots, ChatGPT dot, OpenAI dots, OpenAI's dot (X): “today is when i started seeing call failed for dots on chatgpt. is anyone else noticing this? #chatgpt #dots #openai @openai” [source](https://twitter.com/2545423392/status/2110917135073792114) - Complaint, 2026-10-15, X search: ChatGPT dots, ChatGPT dot, OpenAI dots, OpenAI's dot (X): “my chatgpt dot keeps timing out while the extension says “connected.” i’ve spent more time supervising the automation than it’s saved me. 👋 now i’m asking the assistant to help me complain about the assistant. @thsottiaux” [source](https://twitter.com/2003843705678229505/status/2110533782319366222) ### Instinct - Praise, 2026-09-16, X search: Instinct AI, Instinct personal assistant, instinct.com (X): “reliability - finally, i have built some appreciation for instinct ai. it got to be the most reliable personal ai assistant i have ever tried. turned me from a skeptic to an amazed user” [source](https://twitter.com/2096822623728795648/status/2100085373380825578) - Complaint, 2026-10-02, X search: Instinct AI, Instinct personal assistant, instinct.com (X): “instinct ai down/offline. this is the moment i realized i have to do something for myself and i’m uncomfortable. [link]” [source](https://twitter.com/11826762/status/2105844646744297631) - Complaint, 2026-09-27, X search: Instinct AI, Instinct personal assistant, instinct.com (X): “been testing instinct @noahrshinn . my agent silently stopped working—no error, no reset. beta or not, silent failures defeat the purpose. we need clear alerts—or a way to avoid hitting a wall. otherwise, it’s not reliable. #instinct #ai” [source](https://twitter.com/1838253072554000384/status/2104230911386456510) - Complaint, 2026-10-15, X search: Instinct AI, Instinct personal assistant, instinct.com (X): “@noahrshinn my instinct ai agent (on whatsapp) has been completely stuck for 24+ hours. every single message gets the exact same fallback reply, no matter what i send. [link]” [source](https://twitter.com/2012756153768587264/status/2110659245851152625) ### Poke - Complaint, 2026-09-29, @interaction (X): “yo @interaction what happened to poke it stopped working and you guys stopped posting” [source](https://twitter.com/1752407710534860801/status/2105071234882900473) - Complaint, 2026-09-03, @interaction (X): “it's going down almost everyone hour that even @interaction pokie is sending me pings welp, astra is too powerful [link]” [source](https://twitter.com/1524764097841094660/status/2095507838848340393)