# Got better or worse over time, and update cadence (`vendor.updates`)

Feedback Bench, personal agents, built 2026-10-19, window 2026-08-31 to 2026-10-18. Web page: https://feedbackbench.com/#/criterion/vendor.updates

Area: [Dealing with the vendor](https://feedbackbench.com/criteria/vendor.md)

**Definition.** The post compares the agent with an earlier time or names an update: features shipped quickly, or the agent got worse or better after a change. An explicit comparison with the past, or a named update, is required.

**Boundary.** Not this: use general.unspecific for a verdict with no comparison over time and no update named. Not this: see [Outages, errors and agent going unresponsive](https://feedbackbench.com/criteria/vendor.uptime.md) for temporary outages. Not this: see [Usage allowance size, exhaustion and reset wait](https://feedbackbench.com/criteria/billing.usage_cap.md) when an update changes the allowance.

Rated user-weeks, all agents: 1840. Complaint share: 66%.

## The brief

Written by large language models from this page's numbers and the posts it quotes, then checked: every number in the text is in the build. Interpretation, not measurement.

Grok Bot and Hermes Agent are best at updates that improve the agent. Their users say new releases arrive often and make the agent faster, smarter and easier to use. This is the 10th most rated of 53 criteria, and 65.9% of the user-weeks that rate it complain. OpenClaw and ChatGPT Dots rank low. OpenClaw users say updates break a working install. They rate this 4.73 times as often as other users and write 59% of the category's complaints here. ChatGPT Dots users say the agent got worse after recent changes.

### What separates the best from the rest

Grok Bot users describe update packages almost every day that fix small problems and make the app feel smoother. Hermes Agent users say usability has improved a lot, and that a new stable branch lets them update only when they need to. OpenClaw users describe upgrades after which the gateway will not start, and some say they now stay on an old version. ChatGPT Dots users say their agent was "nerfed", or stopped following instructions after a desktop update.

- **Ranks high**: [Hermes Agent](https://feedbackbench.com/agents/hermes-agent.md), [Grok Bot](https://feedbackbench.com/agents/grok-bot.md)
  - Grok Bot, 2026-10-18, @bot (X): “@elonmusk @bot it’s incredible that we have a meaningful update package to install almost every day” [source](https://twitter.com/1512504647503663104/status/2111715394318913828)
  - Hermes Agent, 2026-10-17, r/hermesagent (Reddit): “i personally have been finding v22 to be great so far. they've now introduced a stable branch, so it's easier to update only when you need to instead of every batch of commits” [source](https://www.reddit.com/r/hermesagent/comments/1x8e34d/which_hermes_version_is_the_sweet_spot/phcq7z4/)
- **Ranks low**: [OpenClaw](https://feedbackbench.com/agents/openclaw.md), [ChatGPT Dots](https://feedbackbench.com/agents/dots.md)
  - OpenClaw, 2026-10-17, X search: OpenClaw, openclaw.ai (X): “the primary reason openclaw became irrelevant is every update breaks it in one way or the other and its a maintainer nightmare if you’re running it on a vps” [source](https://twitter.com/1839721828237086720/status/2111556883907797224)
  - ChatGPT Dots, 2026-10-07, X search: ChatGPT dots, ChatGPT dot, OpenAI dots, OpenAI's dot (X): “@thsottiaux chatgpt dot runtime completely stops executing instructions after a recent chatgpt desktop update. how can i fix this? [link]” [source](https://twitter.com/6251062/status/2107853634759442450)

## How it breaks

Rule: A separate pass sorts complaints into failure modes. For each criterion with at least 30 complaining user-weeks, a large language model reads 150 complaint posts drawn at random and names 4 to 8 failure modes; a second large language model then puts every complaint post on that criterion in one mode, or in Other when it fits none. Modes are fixed once named, and new posts are sorted into them each week. A mode counts distinct user-weeks with a complaint in it, per agent; across agents, one user-week per agent. Modes do not change the labels or the Feedback Score. Examples: up to 3 posts per mode from different users, chosen and checked as receipts are.

The largest failure mode is an update that breaks a setup that used to work. It covers 43% of complaining user-weeks, and 81% of those come from OpenClaw users. OpenClaw users also account for 67% of complaints that the update itself fails or stalls. Complaints that the agent got dumber are spread across OpenClaw, Grok Bot and Muse. Hermes Agent users account for 51% of complaints that releases come too fast to follow.

1230 complaining user-weeks.

| Failure mode | User-weeks | Posts | Agents (user-weeks) | Definition |
|---|---|---|---|---|
| Update breaks a previously working setup | 532 | 614 | OpenClaw 429, Hermes Agent 90, Grok Bot 5, Muse 5, ChatGPT Dots 2, Gemini Spark 1 | After a named update or upgrade, an existing install stops working: the gateway crash-loops or won't start, migrations or doctor fail, config is rejected, or memory, databases, channels, keys, skills or agents are lost or need manual repair or rollback. Out of scope: a working install that just got less capable, slower, or lost a feature on purpose. |
| Agent got dumber or less reliable | 188 | 198 | OpenClaw 60, Grok Bot 52, Muse 29, ChatGPT Dots 16, Hermes Agent 16, Poke 14, Hark 1 | The post says the agent's intelligence, task success or reliability has dropped compared with an earlier period or model version (for example "nerfed", hallucinating more, failing tasks it used to handle), without saying the install broke. Out of scope: crashes or setup breakage caused by an update. |
| Update mechanism fails, stalls or is slow | 171 | 188 | OpenClaw 115, Hermes Agent 52, Grok Bot 2, Muse 2 | The update process itself won't complete: it fails with an error, freezes, takes hours, works only from the CLI, or misses part of the product, apart from whether the result later runs. Out of scope: updates that install fine but break the setup afterwards. |
| Update removes features or changes behaviour silently | 124 | 127 | OpenClaw 39, Hermes Agent 34, Grok Bot 29, Gemini Spark 11, Muse 7, ChatGPT Dots 3, Hark 1 | An update takes away a capability, provider, integration, setting or bit of configurability users relied on, or changes behaviour or defaults (such as ads or restrictions) without notice. Out of scope: features that broke by accident because the install was damaged. |
| Release cadence too fast to follow | 88 | 90 | Hermes Agent 45, OpenClaw 37, Grok Bot 3, Muse 3 | Updates and commits arrive so often or in such large batches that users are overwhelmed, can't tell what changed, see their local tweaks overwritten, or ask for a slower stable channel. Out of scope: praise for fast shipping with no burden mentioned, and complaints that updates are too slow. |
| Fixes and promised features arrive late | 79 | 84 | OpenClaw 40, Hermes Agent 16, Grok Bot 12, Muse 5, Poke 3, Gemini Spark 2, ChatGPT Dots 1 | Users complain that releases, fixes, promised plans or model support are delayed, that distribution channels or hosts lag behind the latest version, or that the product has stopped getting updates while competitors moved ahead. Out of scope: complaints that updates arrive too often. |
| Update raises token use or slows agent | 44 | 49 | OpenClaw 27, Grok Bot 8, Hermes Agent 5, ChatGPT Dots 2, Gemini Spark 1, Hark 1 | After an update, the agent burns more tokens or usage quota, spawns extra work, or starts up and runs noticeably slower than before. Out of scope: lower answer quality, and slowness of the update process itself. |
| Other | 52 | 54 | OpenClaw 21, ChatGPT Dots 10, Grok Bot 9, Hermes Agent 9, Hark 1, Muse 1, Poke 1 | Complaints that fit none of the modes above. |

#### Update breaks a previously working setup

- OpenClaw, 2026-10-18, X search: OpenClaw, openclaw.ai (X): “why does every openclaw update break 90% of its own systems every time.” [source](https://twitter.com/1597648544076275713/status/2111864816004448478)
- OpenClaw, 2026-10-17, X search: OpenClaw, openclaw.ai (X): “the primary reason openclaw became irrelevant is every update breaks it in one way or the other and its a maintainer nightmare if you’re running it on a vps” [source](https://twitter.com/1839721828237086720/status/2111556883907797224)
- OpenClaw, 2026-10-17, X search: OpenClaw, openclaw.ai (X): “@connortalksai i have been using openclaw last 6 months and recently shut down after their recent update. hermes is still running in my 3rd vps. hermes less maintenance for sure. grokbot rules tho lol” [source](https://twitter.com/57902268/status/2111442801036791847)

#### Agent got dumber or less reliable

- Poke, 2026-10-18, @interaction (X): “kills me to say but @interaction’s poke is beyond unusable now. have been holding out but it just continues to deteriorate.” [source](https://twitter.com/752221173769904128/status/2111809536076259534)
- ChatGPT Dots, 2026-10-18, X search: ChatGPT dots, ChatGPT dot, OpenAI dots, OpenAI's dot (X): “chatgpt dots got nerfed today or something because it feels like talking to a person in idiocracy.” [source](https://twitter.com/1243206742122459137/status/2111697812908101754)
- Muse, 2026-10-17, X search: Muse from Meta, Meta Muse (X): “my $meta muse experience deteriorated drastically leaving me to believe that a human is behind it. sad! we are on pause now. $tsla $googl” [source](https://twitter.com/1795814364320014336/status/2111465255628853351)

#### Update mechanism fails, stalls or is slow

- Hermes Agent, 2026-10-17, @NousResearch (X): “@nousresearch just trying to update to this and my hermes’ agent suddenly has lots of issues trying to do this. wasting a lot of time.” [source](https://twitter.com/96766224/status/2111275993675817028)
- OpenClaw, 2026-10-14, X search: OpenClaw, openclaw.ai (X): “another day and another openclaw update failed. claude comes to the rescue. are you also using grok/claude/chatgpt to fix openclaw updates ? [link]” [source](https://twitter.com/21999715/status/2110402912853856602)

#### Update removes features or changes behaviour silently

- Grok Bot, 2026-10-17, X search: Grok Bot, Grokbot, x.ai/bot (X): “why is the "teach a task" option no longer available in @grok @bot ? [link]” [source](https://twitter.com/18202045/status/2111553497292210639)
- Hermes Agent, 2026-10-16, @NousResearch (X): “@proculobservans @itsgoharr @nousresearch it sucks. it broke all of my pipelines. now i'll have to adapt my scripts again because of this dumb change” [source](https://twitter.com/801763720544317440/status/2110934933246017794)
- OpenClaw, 2026-10-14, X search: OpenClaw, openclaw.ai (X): “openclaw suddenly decided not to accept api and self-access anymore :)) i want a new system :(” [source](https://twitter.com/566084432/status/2110434730654998747)

#### Release cadence too fast to follow

- OpenClaw, 2026-10-16, r/openclaw (Reddit): “you guys release new updates every market day. just fix everything and release in one go! constantly updating breaks many things. we end up spending every day fixing openclaw to work, rather than making openclaw agents work for us.” [source](https://www.reddit.com/r/openclaw/comments/1x75nn8/openclaw_v2026104_patch_release_is_out_with/ph1elj1/)
- OpenClaw, 2026-10-16, @openclaw (X): “@openclaw @steipete please provide more stable updates; many of us work in live production environments, and every update presents a challenge.” [source](https://twitter.com/1409156514/status/2111107873120158100)
- OpenClaw, 2026-10-16, @openclaw (X): “@openclaw i love using openclaw when it works but man, the update anxiety is real having to dedicate a day to fix the the fixes after the update that fixed the previous fixes 😅” [source](https://twitter.com/1387740075316977667/status/2111030956983562362)

#### Fixes and promised features arrive late

- OpenClaw, 2026-10-17, @openclaw (X): “@openclaw not migrating @openclaw 2026.7.1-2 to 2026.10.4. linux, npm, systemd gateway. #168069 and #170070 fix #168031 and #168750, but they are on main, not in the latest tag. closing the issue is not shipping the fix. a stable tag with both commits would change this. help!” [source](https://twitter.com/1592003170783338498/status/2111484119897313591)
- Poke, 2026-10-10, @interaction (X): “@omooretweets @marvinvonhagen @felixms @interaction was a big fan of poke til they stopped shipping. can we still expect newer things and features to come out of @interaction or it's in indefinite hiatus @marvinvonhagen ?” [source](https://twitter.com/328935100/status/2108950611786174870)

#### Update raises token use or slows agent

- OpenClaw, 2026-10-18, X search: OpenClaw, openclaw.ai (X): “after upgrading openclaw, it sometimes takes longer to start up or the gateway cannot be started...” [source](https://twitter.com/5979352/status/2111638438231564680)
- OpenClaw, 2026-10-12, @openclaw (X): “@openclaw last time, after updating to version 8.1, i had to ask hermes to help me fix it. this time the update went smoothly, but version 10.1 took up 2g of memory, and even claude couldn’t fix it. so i had to downgrade back to 8.1.” [source](https://twitter.com/17428903/status/2109698085639307440)
- OpenClaw, 2026-09-12, r/openclaw (Reddit): “i'm noticing it's significantly slower. not sure why but this started with the new update.” [source](https://www.reddit.com/r/openclaw/comments/1wekbl1/is_it_just_me_or_the_new_oc_is_way_slower/)

#### Other

- OpenClaw, 2026-10-17, @openclaw (X): “@openclaw isnt a bug free stable version a basic for software release? is just losing confident release after release for openclaw loyal users” [source](https://twitter.com/1868156885972684800/status/2111262465157972027)
- Hermes Agent, 2026-10-16, @NousResearch (X): “just installed the latest update and now hermes is freaking out on me today. using hermes cloud in the browser. @nousresearch [link]” [source](https://twitter.com/1641813700469309441/status/2111106689487507537)
- OpenClaw, 2026-10-16, @openclaw (X): “@openclaw @hrudolph ahh i just updated to 10.3 and was wondering what was wrong with my chat 😂” [source](https://twitter.com/2070102309997322240/status/2110959244946403661)

## Top requests

What users ask to add or change, most asked first. 413 user-weeks ask for something. Requests do not change the Feedback Score. Rule: A separate pass by a large language model reads every counted post and extracts what the user asks the agent or its vendor to add or change, with the criteria it maps to and a short normalised wording; it does not touch the labels or the Feedback Score. A large language model groups the wordings within each criterion (the first criterion the request maps to) into themes, and a second pass merges themes that ask for the same change under different criteria; a merged theme sits under the criterion most of its requests map to, and code counts it once. A theme counts distinct user-weeks that ask for it, per agent; across agents, one user-week per agent. Themes asked in fewer than 2 user-weeks, and requests that share no theme, are not shown. Examples: up to 3 posts per theme from different users, without slurs: whole posts of 60 to 450 characters with at least 8 words beyond handles and links, posts of at most 280 characters first, then the newest.

| Rank | Request | User-weeks | Posts | Agents (user-weeks) |
|---|---|---|---|---|
| 1 | Updates that do not break existing setups | 199 | 209 | OpenClaw 150, Hermes Agent 45, Grok Bot 2, Muse 2 |
| 2 | Updates that complete without failing | 29 | 29 | OpenClaw 23, Hermes Agent 4, Muse 2 |
| 3 | Clear changelogs and release notes | 26 | 27 | OpenClaw 11, Hermes Agent 9, Grok Bot 4, Muse 2 |
| 4 | More testing before releases | 24 | 25 | OpenClaw 15, Hermes Agent 8, ChatGPT Dots 1 |
| 5 | Update rollback with backup | 22 | 23 | OpenClaw 19, Hermes Agent 3 |
| 6 | Backward-compatible configs and migrations | 22 | 22 | OpenClaw 19, Grok Bot 1, Hermes Agent 1, Muse 1 |
| 7 | Fix bugs introduced by recent updates | 19 | 19 | OpenClaw 13, Hermes Agent 3, ChatGPT Dots 1, Gemini Spark 1, Muse 1 |
| 8 | Release of next major version | 17 | 19 | OpenClaw 10, Grok Bot 3, Gemini Spark 2, Muse 2 |
| 9 | Revert regressions to restore earlier quality | 16 | 16 | OpenClaw 10, Grok Bot 4, Hark 1, Hermes Agent 1 |
| 10 | Faster feature rollout | 15 | 18 | Muse 5, Grok Bot 4, Hermes Agent 2, OpenClaw 2, ChatGPT Dots 1, Gemini Spark 1 |
| 11 | Easier, smoother update process | 15 | 15 | OpenClaw 13, Hermes Agent 2 |
| 12 | Restore features removed in updates | 14 | 14 | Hermes Agent 5, Grok Bot 3, Muse 3, Hark 2, Gemini Spark 1 |

### 1. Updates that do not break existing setups

- OpenClaw, 2026-10-16, @openclaw (X): “@openclaw @steipete please provide more stable updates; many of us work in live production environments, and every update presents a challenge.” [source](https://twitter.com/1409156514/status/2111107873120158100)
- Hermes Agent, 2026-10-13, X search: Hermes Agent, hermes-agent, Hermes Desktop (X): “@teknium @technium i always use antigravity to update hermes to the latest version in order to protect custom gemini live voice pipeline. is there any way that we can update hermes directly from hermes desktop without compromising custom implementations” [source](https://twitter.com/22166071/status/2110130848276291746)
- OpenClaw, 2026-10-12, @openclaw (X): “@openclaw release updates like apple. they should just work. do that a few times and confidence will return 😎” [source](https://twitter.com/211314407/status/2109524224125866437)

### 2. Updates that complete without failing

- OpenClaw, 2026-10-16, @openclaw (X): “@openclaw i love openclaw but 10.1~ 10.3 bug making more than bug fux. the workflow need to be rework” [source](https://twitter.com/451119985/status/2111036489668915522)
- OpenClaw, 2026-10-12, @openclaw (X): “@openclaw it is only in 2026.10.5-beta.2. 2. a fix for #168750. activation doctor fails with "database maintenance authority check cannot admit a nested effect" and the update ends state-migrated-no-rollback.” [source](https://twitter.com/1592003170783338498/status/2109684426481303887)
- OpenClaw, 2026-10-11, @openclaw (X): “@openclaw good, i couldn't update to .09 update was ending it prematurely on error” [source](https://twitter.com/1469311407137112072/status/2109385262291632554)

### 3. Clear changelogs and release notes

- Hermes Agent, 2026-10-14, r/hermesagent (Reddit): “not criticizing the update itself, but i wish they would replace these walls of ai generated nonsense by something that humans can read and understand the impact, without having to ask their agents to translate it into something meaningful. 😉” [source](https://www.reddit.com/r/hermesagent/comments/1x5u50y/hermes_agent_v0220_the_threshold_release/pgpl4h8/)
- Grok Bot, 2026-10-12, @bot (X): “@bot please keep [link] updated am on version: 0.70.2, already yet there is not changelog for it yet.” [source](https://twitter.com/14227311/status/2109438004913954854)
- Muse, 2026-10-05, @muse (X): “@bigt_sheesh @muse thanks for the post, btw use the details of the update on the apps to add these fixes please. shopify is going it well with detailing what's changd in the app stores about their apps!” [source](https://twitter.com/4487698463/status/2107093684730626363)

### 4. More testing before releases

- OpenClaw, 2026-10-17, @openclaw (X): “@openclaw isnt a bug free stable version a basic for software release? is just losing confident release after release for openclaw loyal users” [source](https://twitter.com/1868156885972684800/status/2111262465157972027)
- Hermes Agent, 2026-10-05, @NousResearch (X): “@teknium @aahmidaziz @nousresearch could we at least get stable release candidates that we don't have to spend our time/tokens fixing? not everyone wants to be a tester.” [source](https://twitter.com/3313153274/status/2106985744313331741)
- OpenClaw, 2026-09-27, @openclaw (X): “@steipete @hgruenhagen @openclaw @jlehman_ @vincent_koc reliability work is the right order. the receipt i’d want is a before/after failure taxonomy with repros and latency distributions; feature count can wait until the common paths are measurably steadier.” [source](https://twitter.com/2092031600229826560/status/2104272786218787229)

### 5. Update rollback with backup

- Hermes Agent, 2026-10-14, r/hermesagent (Reddit): “i still don't understand the point of having version numbers when hermes doesn't have a simple way to pin your install to a version” [source](https://www.reddit.com/r/hermesagent/comments/1x5pjmm/v0220_opinions/pgob42x/)
- OpenClaw, 2026-10-08, X search: OpenClaw, openclaw.ai (X): “@nunyabydnez been exactly there. openclaw, then hermes, both kept breaking on me and i spent more time fixing the agent than using it. that's why i built my own on claude code, where a failed update rolls back on its own. what were you running on it?” [source](https://twitter.com/739516369952215042/status/2108214626294923580)
- Hermes Agent, 2026-10-06, @NousResearch (X): “@nousresearch my agent should be able to upgrade itself successfully every time!” [source](https://twitter.com/20802655/status/2107264680792088820)

### 6. Backward-compatible configs and migrations

- Hermes Agent, 2026-10-17, @NousResearch (X): “@nousresearch for upgrades to v0.22.0, is there a migration checklist for existing skills and configuration? a quick validation step before restarting an agent would make the release notes easier to act on.” [source](https://twitter.com/1998625138548649984/status/2111418290669293654)
- OpenClaw, 2026-09-26, X search: OpenClaw, openclaw.ai (X): “@synthwavedd i gotta admit, if it’s openclaw based, and they include a migration path from openclaw… i’m likely switching. i’m *still* on 7.1 oc because all the new september versions have had open issues directly impacting how i’m set up & i don’t have time to fuss with it.” [source](https://twitter.com/1109489629/status/2103873781286719839)
- OpenClaw, 2026-09-25, X search: OpenClaw, openclaw.ai (X): “@omarshahine i run openclaw at home, and updates are the part i'd want enterprise grade first. a gateway that won't come back after a migration is an annoying evening on my mac, not something you want across a company. curious how autopilot handles version pinning.” [source](https://twitter.com/1983929673626382336/status/2103556681837744487)

### 7. Fix bugs introduced by recent updates

- Hermes Agent, 2026-10-18, @NousResearch (X): “really wish @nousresearch would fix the idle compaction bug in hermes agent. then i could get rid of the song and dance i have to go through every time i want to update.” [source](https://twitter.com/2088017175760031746/status/2111800487569772959)
- OpenClaw, 2026-10-12, @openclaw (X): “@openclaw i stuck with 2026.5.7 because qwen3.5:9b would be interrupted while answering further on, up to 8.2 last i tested. anything on that issue ?” [source](https://twitter.com/519216725/status/2109503566729617563)
- OpenClaw, 2026-10-05, X search: OpenClaw, openclaw.ai (X): “@kshep92 why don't people with infinite tokens (like openai or openclaw) fix their apps then?” [source](https://twitter.com/703500451229134849/status/2107181669409317339)

### 8. Release of next major version

- Gemini Spark, 2026-10-10, X search: Gemini Spark (X): “@mr_salio we need gemini spark to come out of beta and be insane” [source](https://twitter.com/1411183222109704200/status/2108999282204557808)
- OpenClaw, 2026-10-08, @openclaw (X): “@openclaw the 2026.10.1 beta2 version has just been released, shouldn't the 2026.10.1 official version be released?” [source](https://twitter.com/1429380708523384835/status/2108235196067955153)
- OpenClaw, 2026-10-06, @openclaw (X): “@openclaw folks! when will you release v2026.9.9 and support the new codex harness for sol 6.1?” [source](https://twitter.com/983170674847084544/status/2107551724668113073)

### 9. Revert regressions to restore earlier quality

- Hark, 2026-10-15, @hark_labs (X): “@hark_labs please for the love of god what ever you did to it in the last 48 hours turn it back as it's been brutal for unforced errors and issues compiled by mistake after mistake. it might be great to order me a latte - but as an agent it shit the bed since monday.” [source](https://twitter.com/1889363217501265925/status/2110599453346292204)
- Grok Bot, 2026-10-13, What's new in Grok Bot - Oct 13, 2026 (YouTube): “yea, since october 7, there has been a noticable decline in my bots' ability to do what i ask them the first time... lately they're constantly making mistakes... i wish we could just go back to the way things were before the change” [source](https://www.youtube.com/watch?v=8_K9yAckFh0&lc=UgzeDQoDwb43hHcGB8F4AaABAg.AbuZ320GlaBAbucz0cXu7z)
- Grok Bot, 2026-10-10, r/GrokBot (Reddit): “agreed. i am not enjoyong this change at all ! i hope they go back !” [source](https://www.reddit.com/r/GrokBot/comments/1x2f1ib/grokbot_users_were_losing_control_over_our_own/pf2ry1h/)

### 10. Faster feature rollout

- Muse, 2026-10-10, @muse (X): “@jackfriks @muse hope they expedite it soon — you and @satosh0xsol are my go-to builder accounts.” [source](https://twitter.com/1699631729617534976/status/2109071294998462884)
- Muse, 2026-10-10, @muse (X): “@jackfriks @muse hope @muse speeds this up for your customers! you and @satosh0xsol are my go-to finance accounts.” [source](https://twitter.com/3322026632/status/2109042510282834326)
- Muse, 2026-10-10, @muse (X): “@jackfriks @muse you and @satosh0xsol are my go-to builders—hope muse speeds this up so we can all try your tool soon.” [source](https://twitter.com/1491613820774924291/status/2108910299940262384)

### 11. Easier, smoother update process

- OpenClaw, 2026-10-14, @openclaw (X): “@openclaw @muse openclaw update always a pain in the ass. please save your own product” [source](https://twitter.com/451119985/status/2110251452774195688)
- OpenClaw, 2026-10-02, X search: OpenClaw, openclaw.ai (X): “@dennis_rye i liked openclaw, but upgrading it has been a pain in the ass, so i’m giving @bot a shot” [source](https://twitter.com/1824090085479903232/status/2106149046310285408)
- Hermes Agent, 2026-10-02, @NousResearch (X): “@teknium @nousresearch hermes updates break things also so please make it easier to upgrade” [source](https://twitter.com/2079331237991428096/status/2105890772163961152)

### 12. Restore features removed in updates

- Gemini Spark, 2026-10-18, X search: Gemini Spark (X): “@gemini @geminiapp @gemini_notebook please come back gemini @spark please come back spark beta” [source](https://twitter.com/1505290818701123586/status/2111836113455521864)
- Hark, 2026-10-13, Play Store (Play Store): “i rate this app a 5 but i was unable to finish my survey. and my friends too, i would love it if the survey could come back 💯 great app by the way” [source](https://play.google.com/store/apps/details?id=com.hark.android)
- Hark, 2026-10-08, @hark_labs (X): “@hark_labs why was the 5-question block in partnership with minutedata removed from the app? it was a valuable part of my daily routine, and i really miss it. please bring it back! are there any plans to restore this feature? thanks!” [source](https://twitter.com/1676285023006105610/status/2108194476422295708)

## Every agent

| Agent | Overall rank | Reading | Customer love | 95% interval | n | Praise | Complaint |
|---|---|---|---|---|---|---|---|
| [Grok Bot](https://feedbackbench.com/agents/grok-bot.md) | 3 | 1st of 5 | 0.616 | 0.579–0.651 | 259 | 141 | 118 |
| [Hermes Agent](https://feedbackbench.com/agents/hermes-agent.md) | 2 | 2nd of 5 | 0.534 | 0.498–0.571 | 436 | 176 | 260 |
| [Muse](https://feedbackbench.com/agents/muse.md) | 1 | 3rd of 5 | 0.500 | 0.472–0.526 | 83 | 31 | 52 |
| [ChatGPT Dots](https://feedbackbench.com/agents/dots.md) | 8 | 4th of 5 | 0.470 | 0.449–0.493 | 42 | 8 | 34 |
| [OpenClaw](https://feedbackbench.com/agents/openclaw.md) | 5 | 5th of 5 | 0.395 | 0.359–0.432 | 969 | 257 | 712 |
| [Gemini Spark](https://feedbackbench.com/agents/gemini-spark.md) | 7 | Too few posts | – | – | 21 | 6 | 15 |
| [Poke](https://feedbackbench.com/agents/poke.md) | 9 | Too few posts | – | – | 19 | 1 | 18 |
| [Hark](https://feedbackbench.com/agents/hark.md) | 4 | Too few posts | – | – | 11 | 7 | 4 |
| [Instinct](https://feedbackbench.com/agents/instinct.md) | 6 | Too few posts | – | – | 0 | 0 | 0 |

## Posts

Receipts rule: Up to 5 praise and 5 complaint posts per area and 3 per criterion. Each is a whole post of 60 to 450 characters (700 for areas) with at least 8 words beyond handles and links, that judges the criterion, whose labels are all praise or all complaint, and that contains no slur. Posts that touch the fewest criteria come first, then posts of at most 280 characters, then the newest. A second large language model reads the first 3 candidates per slot and keeps a post only if it clearly praises, or clearly complains about, the agent on that criterion. Links and personal details removed by the source show as marks such as [link].

### Grok Bot

- Praise, 2026-10-18, @bot (X): “@elonmusk @bot it’s incredible that we have a meaningful update package to install almost every day” [source](https://twitter.com/1512504647503663104/status/2111715394318913828)
- Praise, 2026-10-18, X search: Grok Bot, Grokbot, x.ai/bot (X): “@elonmusk @bot 20 improvements per day? no wonder grok bot feels so much better lately. fast, smart, and actually gets what i’m trying to say. love the pace 👏” [source](https://twitter.com/1738503080432254976/status/2111709719010193797)
- Praise, 2026-10-18, X search: Grok Bot, Grokbot, x.ai/bot (X): “after the grok bot update, there are finally no more those frustrating phrases and jargon in chinese expression! it's really great!!!” [source](https://twitter.com/20501972/status/2111810142748779005)
- Complaint, 2026-10-17, X search: Grok Bot, Grokbot, x.ai/bot (X): “why is the "teach a task" option no longer available in @grok @bot ? [link]” [source](https://twitter.com/18202045/status/2111553497292210639)
- Complaint, 2026-10-14, r/GrokBot (Reddit): “yeah, happened to me too. the more i use my bot, the dumber it gets” [source](https://www.reddit.com/r/GrokBot/comments/1x5ch8r/grok_bots_computer_browser_cant_load_any_site/pgmxmbo/)
- Complaint, 2026-10-13, r/GrokBot (Reddit): “my second new grokbot is super smart and motivated. it's my 2 week old bot that's getting demented. hopefully this is not something that happens to all grokbots after x amount of weeks.” [source](https://www.reddit.com/r/GrokBot/comments/1x3mpj0/have_the_devs_nerfed_grokbot_suddenly_extremely/pgfykuz/)

### Hermes Agent

- Praise, 2026-10-17, r/hermesagent (Reddit): “i personally have been finding v22 to be great so far. they've now introduced a stable branch, so it's easier to update only when you need to instead of every batch of commits” [source](https://www.reddit.com/r/hermesagent/comments/1x8e34d/which_hermes_version_is_the_sweet_spot/phcq7z4/)
- Praise, 2026-10-16, @NousResearch (X): “i feel that the speed of evolution since @nousresearch v0.21 is amazing, and the usability has improved tremendously. [link]” [source](https://twitter.com/1627832225957027840/status/2110922730199744634)
- Praise, 2026-10-14, @NousResearch (X): “@nousresearch updating before reading the changelog. earned that trust.” [source](https://twitter.com/618628823/status/2110429688002953630)
- Complaint, 2026-10-17, @NousResearch (X): “@nousresearch just trying to update to this and my hermes’ agent suddenly has lots of issues trying to do this. wasting a lot of time.” [source](https://twitter.com/96766224/status/2111275993675817028)
- Complaint, 2026-10-16, r/hermesagent (Reddit): “i have spent hours fixing and implementing workarounds for each and every update hermes puts out on windows, linux and omarchy... its becoming my new hobby i sp3end so much time doing this i havnt actually worked on any real development! yay!” [source](https://www.reddit.com/r/hermesagent/comments/1x7c6m2/what_have_you_done_with_hermes_agent_this_week/ph52oli/)
- Complaint, 2026-10-16, @NousResearch (X): “@proculobservans @itsgoharr @nousresearch it sucks. it broke all of my pipelines. now i'll have to adapt my scripts again because of this dumb change” [source](https://twitter.com/801763720544317440/status/2110934933246017794)

### Muse

- Praise, 2026-10-17, Play Store (Play Store): “kind of really good. had no clue. as time goes on my agent gets cooler and cooler. it's kind of insane.” [source](https://play.google.com/store/apps/details?id=com.facebook.aura)
- Praise, 2026-10-13, @muse (X): “i can say now that @muse wonder is one step away from agi, and its not even close. they did a wonderful job on this release.” [source](https://twitter.com/1997109921507368960/status/2109879245556293740)
- Praise, 2026-10-07, @muse (X): “yesterday’s version only has text reply; today’s update is to include both text and voices even from this tiny stick- thanks to @muse @meta [link]” [source](https://twitter.com/1574192640/status/2107673953041010883)
- Complaint, 2026-10-17, X search: Muse from Meta, Meta Muse (X): “my $meta muse experience deteriorated drastically leaving me to believe that a human is behind it. sad! we are on pause now. $tsla $googl” [source](https://twitter.com/1795814364320014336/status/2111465255628853351)
- Complaint, 2026-10-16, X search: Muse from Meta, Meta Muse (X): “@bridgebench @matthewmillerai you should check meta muse 1.3 pretty sure it is nerfed” [source](https://twitter.com/1395009937416232969/status/2111088063761784888)
- Complaint, 2026-10-15, @muse (X): “@jjenglert @muse that's right, my muse has become worse... i'm looking for ways to improve it.” [source](https://twitter.com/1586421546222059521/status/2110632275608211785)

### ChatGPT Dots

- Praise, 2026-10-17, X search: ChatGPT dots, ChatGPT dot, OpenAI dots, OpenAI's dot (X): “@steipete @brian_bo_li @chatgpt dots are great already @steipete but i appreciate you continually making them better :)” [source](https://twitter.com/14835779/status/2111511655959933172)
- Praise, 2026-10-06, The dots demo, take two | OpenAI DevDay 2026 (YouTube): “she's awesome! a true pro that convinced me to keep using my dot. it's slowly getting better!” [source](https://www.youtube.com/watch?v=fHEIw5CcN5U&lc=UgxwS4y3nfCeUCCZGSd4AaABAg)
- Praise, 2026-10-05, X search: ChatGPT dots, ChatGPT dot, OpenAI dots, OpenAI's dot (X): “openai's dot is now in sync on my computer and phone. they weren't kidding about getting the upgrades out asap.” [source](https://twitter.com/4190694130/status/2107093497735962663)
- Complaint, 2026-10-18, X search: ChatGPT dots, ChatGPT dot, OpenAI dots, OpenAI's dot (X): “chatgpt dots got nerfed today or something because it feels like talking to a person in idiocracy.” [source](https://twitter.com/1243206742122459137/status/2111697812908101754)
- Complaint, 2026-10-15, X search: ChatGPT dots, ChatGPT dot, OpenAI dots, OpenAI's dot (X): “@diegocabezas01 @openai dots have been nerfed and it's only been like a week. i was a fan but they are so janky and ill conceived when it comes to actually deep workflows that their marketing is essentially a big lie.” [source](https://twitter.com/2098351080308400128/status/2110527023022280794)
- Complaint, 2026-10-07, X search: ChatGPT dots, ChatGPT dot, OpenAI dots, OpenAI's dot (X): “@thsottiaux chatgpt dot runtime completely stops executing instructions after a recent chatgpt desktop update. how can i fix this? [link]” [source](https://twitter.com/6251062/status/2107853634759442450)

### OpenClaw

- Praise, 2026-10-17, X search: OpenClaw, openclaw.ai (X): “@suercha007 openclaw is still in use, and it feels like it's the one that has lasted the longest among the agent tools that were popular at the beginning of the year, with the community continuously adding new features. hermes has been much quieter over there.” [source](https://twitter.com/2109686494835425282/status/2111276209229238313)
- Praise, 2026-10-16, @openclaw (X): “@openclaw loving the quick turnaround on these fixes. thanks for keeping everything running smoothly! 🦞” [source](https://twitter.com/887527797853310978/status/2110934980205719610)
- Praise, 2026-10-15, X search: OpenClaw, openclaw.ai (X): “the new version of openclaw is great. let codex upgrade you and take care of the configuration.” [source](https://twitter.com/966199712796872706/status/2110663619318854096)
- Complaint, 2026-10-18, X search: OpenClaw, openclaw.ai (X): “after upgrading openclaw, it sometimes takes longer to start up or the gateway cannot be started...” [source](https://twitter.com/5979352/status/2111638438231564680)
- Complaint, 2026-10-18, X search: OpenClaw, openclaw.ai (X): “why does every openclaw update break 90% of its own systems every time.” [source](https://twitter.com/1597648544076275713/status/2111864816004448478)
- Complaint, 2026-10-17, @openclaw (X): “@openclaw isnt a bug free stable version a basic for software release? is just losing confident release after release for openclaw loyal users” [source](https://twitter.com/1868156885972684800/status/2111262465157972027)

### Gemini Spark

- Praise, 2026-09-26, X search: Gemini Spark (X): “i thought gemini was getting worse and worse, but suddenly it became a strong gemini with gemini spark. well done, google!” [source](https://twitter.com/1347065191704395777/status/2103722627793907727)
- Praise, 2026-09-24, X search: Gemini Spark (X): “i can now do the same thing with gemini spark. i haven't been following the updates much, but it's becoming more and more capable, which is helpful. [link]” [source](https://twitter.com/14889034/status/2103255650583330892)
- Praise, 2026-09-03, X search: Gemini Spark (X): “@hiropon4m @geminiapp @googledeepmind @google @hiropon4m gemini spark workflow improvements are real. 15 min for skill registration is actually decent compared to what we were seeing last month. how's the reliability been on longer tasks?” [source](https://twitter.com/1594009249989918721/status/2095326651663937649)
- Complaint, 2026-10-15, X search: Gemini Spark (X): “@joshwoodward @geminiapp i have several unfinished projects in gemini spark and all of them dissapear when you guys introduce tasks. cannot find these prompts in spark on history like it never existed” [source](https://twitter.com/1499095988308701184/status/2110604740631613730)
- Complaint, 2026-10-13, X search: Gemini Spark (X): “.@google is shooing themselves in the foot with a policy update that broke an awesome workflow i have been using gemini spark chat to rapidly categorize my piles of hardware in a sheet by snapping a photo of it in on my pixel. i'm so upset! 😡 1/3” [source](https://twitter.com/145335111/status/2109869111597535420)
- Complaint, 2026-09-21, X search: Gemini Spark (X): “dear google, i’m patient about gemini 4. do the cooking. however, why hasn’t gemini spark gotten any updates since july? also, the @geminiapp still lacks many features which makes it feel plain and unseasoned. please focus more on the ux and qol features. thank you 🙏🏻” [source](https://twitter.com/1796658166819704832/status/2102069600481341799)

### Poke

- Praise, 2026-10-15, @interaction (X): “@jjenglert @muse of all the personal agents i have set up, my favourite and the best is still @interaction - it’s recently even got better imo.” [source](https://twitter.com/43325279/status/2110789650482626620)
- Complaint, 2026-10-18, @interaction (X): “kills me to say but @interaction’s poke is beyond unusable now. have been holding out but it just continues to deteriorate.” [source](https://twitter.com/752221173769904128/status/2111809536076259534)
- Complaint, 2026-10-16, @interaction (X): “unfortunately poke by @interaction is becoming dumber day after day after day” [source](https://twitter.com/2103182424004030464/status/2110896850517815597)
- Complaint, 2026-10-10, @interaction (X): “@omooretweets @marvinvonhagen @felixms @interaction was a big fan of poke til they stopped shipping. can we still expect newer things and features to come out of @interaction or it's in indefinite hiatus @marvinvonhagen ?” [source](https://twitter.com/328935100/status/2108950611786174870)

### Hark

- Praise, 2026-10-13, @hark_labs (X): “@facundoromeroar @hark_labs i have been enjoying the progress a lot, and i am thinking to refocus hark as my main agent to run my business once i have trained it more on how to do things. hark is truly amazing!” [source](https://twitter.com/1850072330929635328/status/2109848248399835596)
- Praise, 2026-10-15, Play Store (Play Store): “it's user-friendly. it makes suggestions in advance. could it be that the background represents the weather and time? it's even better that it can now have voice conversations.” [source](https://play.google.com/store/apps/details?id=com.hark.android)
- Praise, 2026-10-08, @hark_labs (X): “just got upgraded to hark pro³ 🚀 10x more usage, and honestly it came right on time. i've been running agents all night with @hark_labs, while it fixed my broken panels on the side. thank you team for actually listening to users and shipping this fast. #hark #aiagents #buildinpublic” [source](https://twitter.com/1991860005159817216/status/2108016179025744238)
- Complaint, 2026-10-08, @hark_labs (X): “@hark_labs why was the 5-question block in partnership with minutedata removed from the app? it was a valuable part of my daily routine, and i really miss it. please bring it back! are there any plans to restore this feature? thanks!” [source](https://twitter.com/1676285023006105610/status/2108194476422295708)
- Complaint, 2026-10-17, @hark_labs (X): “@adcock_brett please i want you to address the issue with [link], @hark_labs is not connecting with [link] like before” [source](https://twitter.com/933466702590853121/status/2111560473661362444)
- Complaint, 2026-10-15, @hark_labs (X): “@hark_labs please for the love of god what ever you did to it in the last 48 hours turn it back as it's been brutal for unforced errors and issues compiled by mistake after mistake. it might be great to order me a latte - but as an agent it shit the bed since monday.” [source](https://twitter.com/1889363217501265925/status/2110599453346292204)