# Support responses and account bans or lockouts (`vendor.support`)

Feedback Bench, personal agents, built 2026-10-19, window 2026-08-31 to 2026-10-18. Web page: https://feedbackbench.com/#/criterion/vendor.support

Area: [Dealing with the vendor](https://feedbackbench.com/criteria/vendor.md)

**Definition.** Whether a human support channel responds and resolves problems, including banned, suspended or locked accounts, lost data and account deletion.

**Boundary.** Not this: see [Buying, upgrading, cancelling and refunding go wrong](https://feedbackbench.com/criteria/billing.purchase_flow.md) when the dispute is about a charge or refund decision; see [Account creation, sign-in and identity checks fail](https://feedbackbench.com/criteria/access.sign_in.md) when a new user cannot log in.

Rated user-weeks, all agents: 697. Complaint share: 88%.

## The brief

Written by large language models from this page's numbers and the posts it quotes, then checked: every number in the text is in the build. Interpretation, not measurement.

Hermes Agent leads on helpful support and is the only agent that ranks high. Its users say they report a bug, hear back quickly and find it fixed within days, sometimes by the developers themselves. Few users rate support at all. It is the 38th most rated of 53 criteria. When users do rate it, 88.2% of rated user-weeks are complaints. Grok Bot and OpenClaw rank low. Grok Bot accounts for 36% of the category's complaints here. Its users describe closed accounts, unanswered emails and replies from bots.

### What separates the best from the rest

Hermes Agent users say they reach the people who build the product. They file a ticket or an issue, get an answer quickly, and find the fix in the next update. Grok Bot users describe accounts blocked or closed with no reason given, emails that go unanswered, and an AI bot that repeats the same reply. OpenClaw users describe bans and a team they call arrogant.

- **Ranks high**: [Hermes Agent](https://feedbackbench.com/agents/hermes-agent.md)
  - Hermes Agent, 2026-10-06, @NousResearch (X): “the @nousresearch support team is so good that i just want to give a shout out to them. i encountered a bug, opened up a support thread ticket, gave them the log ( so much easier than describing it ), they took it, fixed it, and today when i went to update, it was fixed. [link]” [source](https://twitter.com/1854338126774194188/status/2107459954227786038)
  - Hermes Agent, 2026-09-07, @NousResearch (X): “@rein_software @tonysimons @nousresearch they have and they are :) and in my experience, they are *very* responsive to bug reports” [source](https://twitter.com/916333718628794368/status/2097018277138674107)
- **Ranks low**: [Grok Bot](https://feedbackbench.com/agents/grok-bot.md), [OpenClaw](https://feedbackbench.com/agents/openclaw.md)
  - Grok Bot, 2026-10-13, App Store (App Store): “woke up to my account being closed , purely from an account billing error, i’ve been asking for support but i’m just getting the same response from an ai bot” [source](https://apps.apple.com/au/app/grok-bot/id6794501026)
  - OpenClaw, 2026-10-03, X search: OpenClaw, openclaw.ai (X): “@ixtechcrypto @hodlonaut same thing happened to me with @steipete. i was really pumped for openclaw and working with it. he responded to a couple of my @ and then one day i was banned. i know he was banning basically anyone affiliated with crypto but still bummer.” [source](https://twitter.com/27817588/status/2106186167440089140)

## How it breaks

Rule: A separate pass sorts complaints into failure modes. For each criterion with at least 30 complaining user-weeks, a large language model reads 150 complaint posts drawn at random and names 4 to 8 failure modes; a second large language model then puts every complaint post on that criterion in one mode, or in Other when it fits none. Modes are fixed once named, and new posts are sorted into them each week. A mode counts distinct user-weeks with a complaint in it, per agent; across agents, one user-week per agent. Modes do not change the labels or the Feedback Score. Examples: up to 3 posts per mode from different users, chosen and checked as receipts are.

Two failure modes lead, each with 23% of complaining user-weeks. The first is bans or suspensions with no reason and no appeal, mostly reported by Muse, Grok Bot and OpenClaw users. The second is tickets and emails that get no reply. Three smaller modes come mostly from Grok Bot. Billing problems support leaves unresolved are 61% Grok Bot, AI support that will not hand users to a person 58%, and login lockouts with no recovery 55%.

619 complaining user-weeks.

| Failure mode | User-weeks | Posts | Agents (user-weeks) | Definition |
|---|---|---|---|---|
| Unexplained ban or suspension without appeal | 144 | 157 | Muse 47, Grok Bot 45, OpenClaw 36, Hermes Agent 6, Hark 5, ChatGPT Dots 3, Gemini Spark 2 | The vendor, or a service the agent touches, bans, suspends, flags or blocks the user's account (often for agent or third-party tool activity), gives no clear reason and offers no working way to appeal or get reinstated; this excludes lockouts caused by login or account-linking faults. |
| Support tickets and emails go unanswered | 142 | 168 | Grok Bot 41, Muse 33, Hark 32, Hermes Agent 13, OpenClaw 10, ChatGPT Dots 5, Poke 4, Gemini Spark 2, Instinct 2 | The user contacts the vendor through a ticket, email, form or chat and gets no reply or follow-up for days or weeks; this excludes cases where a reply comes but doesn't help, and cases where the user can't find any support channel at all. |
| Billing and subscription problems left unresolved | 74 | 81 | Grok Bot 45, Hark 9, Muse 9, Hermes Agent 5, Poke 3, OpenClaw 2, ChatGPT Dots 1 | The user is charged wrongly, gets nothing for what they paid, can't change or cancel a plan, or asks for a refund, and support doesn't fix it; this excludes complaints about price alone when nobody asked support for help. |
| Login or account-linking lockout without recovery | 66 | 78 | Grok Bot 36, Muse 25, Hark 3, OpenClaw 2 | The user can't get into or use a paid account because of login loops, security locks, failed verification, or an account linked to an unknown or ghost identity, and support offers no way to recover or unlink it; this excludes deliberate bans for policy reasons. |
| AI support loop blocks human escalation | 59 | 63 | Grok Bot 34, Muse 14, ChatGPT Dots 4, Hark 2, OpenClaw 2, Hermes Agent 1, Instinct 1, Poke 1 | Support is handled by a bot or a scripted agent that repeats canned fixes, closes tickets, or refuses to hand off to a person who can act; this excludes silence with no reply at all and slow but competent human handling. |
| No findable support channel exists | 33 | 41 | Muse 16, Grok Bot 9, Hermes Agent 3, OpenClaw 3, Hark 2 | The user can't locate any working way to reach support, such as a missing email address, a 'contact support' message with no link, DMs closed, or support not offered for their plan; this excludes channels that exist but go unanswered. |
| Account deletion or agent removal impossible | 25 | 28 | Muse 11, Hark 8, Grok Bot 2, Instinct 2, OpenClaw 2 | The user wants to delete their account, revoke the agent's access to their data, or uninstall the agent and finds no working option or help from support; this excludes ordinary cancellation of a subscription. |
| Work and data lost with no export | 23 | 29 | Grok Bot 8, Hermes Agent 5, ChatGPT Dots 4, Muse 3, OpenClaw 2, Instinct 1 | After a ban, lockout, account reset or outage, the user's bots, chats, files or agent setup disappear or can't be reached, and the vendor offers no export or restore; this excludes temporary downtime where the data comes back. |
| Other | 81 | 88 | OpenClaw 22, Muse 17, Grok Bot 16, Hermes Agent 10, ChatGPT Dots 9, Hark 7 | Complaints that fit none of the modes above. |

#### Unexplained ban or suspension without appeal

- Muse, 2026-10-17, 彻底干翻ChatGPT 扎克伯格的Meta Muse送300亿免费算力 0门槛生成全真AI美女跳舞视频  OpenAI慌了出天价套餐？揭秘Meta Muse隐藏玩法 榨干无限算力，让AI全自动打工 (YouTube): “why was my account banned after logging in for the second time? i haven't even used muse yet, and it's banned.” [source](https://www.youtube.com/watch?v=rTO9EgZ4f_I&lc=Ugx9N808TuKmAW42jsp4AaABAg)
- Muse, 2026-10-17, Meta Muse 突然大规模无故封禁！你的账号会不会也中招? 揭秘官方封号真相！| muse封号 | muse注册 | Flybird 小郑 (YouTube): “speechless, i dare not use it anymore. several accounts have been banned, some are self-registered and some are purchased. i haven't used them for a few days, feeling exhausted.” [source](https://www.youtube.com/watch?v=koxV2gnvb_g&lc=Ugzdb-yDyWjeJYh7sf14AaABAg)
- Grok Bot, 2026-10-16, r/GrokBot (Reddit): “my grok bots got blocked and i didn't save any of my work. 😔 they haven't told me why and i sent emails to xai support. anyone have any suggestions? i feel like a chump because i put so many hours into building them.” [source](https://www.reddit.com/r/GrokBot/comments/1x6l36x/grok_bot_paying_for_it_self/ph53hij/)

#### Support tickets and emails go unanswered

- Muse, 2026-10-18, @muse (X): “@reachshaun @muse @alexandr_wang yea i asked muse too and it sent a report as well but i never been notified yet if it got fixed or not! i was suppose to get the reset yesterday and it didn’t happen” [source](https://twitter.com/1367451720880586753/status/2111926810275704833)
- Hark, 2026-10-18, @hark_labs (X): “@hark_labs @ahhhhaaaabanana why havent you responded to me? 2 days and no response from emails and tweets.” [source](https://twitter.com/2041363464350846976/status/2111915072243286444)
- Hark, 2026-10-18, @hark_labs (X): “@hark_labs i never even got my pizza, said it was bug on your end, still watiing on contact from you guys” [source](https://twitter.com/1824563635642884096/status/2111638141207458137)

#### Billing and subscription problems left unresolved

- Grok Bot, 2026-09-30, @bot (X): “@tibor_tee @bot you promised followers a free month, said ‘kindly allow a bit of time due to high demand’ (shouldn’t bot help with this)? then ignored all my follow ups. nearly two months ago. 👎🏼” [source](https://twitter.com/592500903/status/2105378812242583864)
- Grok Bot, 2026-09-20, X search: Grok Bot, Grokbot, x.ai/bot (X): “@grok @bot @imagine @x @support @grok @support i already did this: sorry i showed the wrong email before. look at these three. i am not ignorant to your process. i tried it and got nowhere. [link]” [source](https://twitter.com/2101753398278144000/status/2101760876025917687)
- Grok Bot, 2026-09-20, @bot (X): “@grok @bot it has even renewed to a full supergrok sub for the month, i dunno how many email threads you want me to send in because i tried addressing it again and it was like you have an open ticket and nothing happened again 🤷♀️ the last contact was the 11th [link]” [source](https://twitter.com/1865323094274969600/status/2101694531422875961)

#### Login or account-linking lockout without recovery

- Muse, 2026-10-18, X search: Muse from Meta, Meta Muse (X): “@hadometa @meta @muse same. 5 days. no response. a bunch of tickets submitted.....maybe. not sure if they're even getting to anyone. [link]” [source](https://twitter.com/1362560160544284673/status/2111892844365447202)
- Hark, 2026-10-17, @hark_labs (X): “@hark_labs refused to enter the gift card and locked me out after taking down all my login info lol [link]” [source](https://twitter.com/273732953/status/2111269464843141154)
- Grok Bot, 2026-10-07, @bot (X): “@elonmusk seems to have some customer service issues with @bot could really use some help. @cursor_ai account is lonked to the wrong gmail and im permanently locked out before ever trying @bot. customer service is ai and telling me theres no solution.” [source](https://twitter.com/1847824823504031744/status/2107747975867093440)

#### AI support loop blocks human escalation

- Hark, 2026-10-17, @hark_labs (X): “@yasmeenroumie lol @hark_labs support told me to try again and that the offer expires in 6 hours. it's 1 am here and most pizza places are closed 💀 [link]” [source](https://twitter.com/14380239/status/2111339482867753137)
- Hark, 2026-10-17, @hark_labs (X): “@hark_labs the code didn’t work and waiting for a customer representative for over an hour. help me please [link]” [source](https://twitter.com/2046329977067745280/status/2111320323622883717)
- Muse, 2026-10-15, Take the full tour of Muse, Meta's personal AI agent. (YouTube): “how about supporting your product? paid subscriber here. muse told me voice feature was not enabled in my account and it doesn’t know why. muse can do so much, why isn’t it being used to support its subscribers?” [source](https://www.youtube.com/watch?v=wHn0hTjvFoo&lc=UgyZ-EVcvKuzVVDvUO54AaABAg)

#### No findable support channel exists

- Hark, 2026-10-17, @hark_labs (X): “@unkn0wnenby @adcock_brett @hark_labs i can’t even send a email. it bounces.” [source](https://twitter.com/3575588962/status/2111342134678692094)
- Muse, 2026-10-04, @muse (X): “@meta all your account support/recovery websites do not mention @muse! only threads/ig/fb how the fuck do i recover a hacked muse account [link]” [source](https://twitter.com/2039180837434834944/status/2106763325325427141)
- Muse, 2026-10-03, @muse (X): “@muse i once tried to complain to meta and never found a way to do it.” [source](https://twitter.com/1252200937227198466/status/2106285258861900013)

#### Account deletion or agent removal impossible

- Hark, 2026-10-17, @hark_labs (X): “why the fuck do i have to wait till the end of the month to delete my account @hark_labs [link]” [source](https://twitter.com/1524194668136833024/status/2111582503781966306)
- Hark, 2026-10-17, @hark_labs (X): “@hark_labs how about you let us delete our account in a timely manner. [link]” [source](https://twitter.com/1822821101744857088/status/2111438071443108312)
- Hark, 2026-10-17, @hark_labs (X): “@hark_labs @adcock_brett what is this? i can’t even delete my account and makes me wait 14 days? [link]” [source](https://twitter.com/1694854290135748609/status/2111264420944851271)

#### Work and data lost with no export

- Muse, 2026-10-17, @muse (X): “@muse helped with all my tasks and appointments but now everything is gone. couldn’t download my data and use muse anymore. [link] [link]” [source](https://twitter.com/152618821/status/2111411875887845379)
- Grok Bot, 2026-10-07, X search: Grok Bot, Grokbot, x.ai/bot (X): “@shakhzod1001 my cursor/grok bot got termed recently. had to make a new one and i didn't really have much critical workloads in it but darn was it annoying...” [source](https://twitter.com/2091400184265863168/status/2107854436228014083)
- Grok Bot, 2026-10-02, X search: Grok Bot, Grokbot, x.ai/bot (X): “my grok @bot has been stuck at 43% since sept 28. the replacement is inaccessible too. support says my recovery data is intact, but i still can't access it. a reminder: with grok bot, you're not in control of your own data. you're at the mercy of support @cursor_ai” [source](https://twitter.com/168617964/status/2105991272205086748)

#### Other

- Hark, 2026-10-17, @hark_labs (X): “@joebronco1 @adcock_brett @hark_labs their support is genuinely some of the worst i have seen [link]” [source](https://twitter.com/1810656382372503554/status/2111513550254662084)
- Hark, 2026-10-17, @hark_labs (X): “@hark_labs this is making things right? world class level bad support [link]” [source](https://twitter.com/2091565310658609152/status/2111439644328075403)
- Grok Bot, 2026-10-15, @bot (X): “@elonmusk @grok @bot based on the treatment received from the support team, it seems clear that being a customer is not enough to be treated with dignity. had this been an account with millions of followers, i would likely have received help.” [source](https://twitter.com/1854926154416742400/status/2110879342456910200)

## Top requests

What users ask to add or change, most asked first. 346 user-weeks ask for something. Requests do not change the Feedback Score. Rule: A separate pass by a large language model reads every counted post and extracts what the user asks the agent or its vendor to add or change, with the criteria it maps to and a short normalised wording; it does not touch the labels or the Feedback Score. A large language model groups the wordings within each criterion (the first criterion the request maps to) into themes, and a second pass merges themes that ask for the same change under different criteria; a merged theme sits under the criterion most of its requests map to, and code counts it once. A theme counts distinct user-weeks that ask for it, per agent; across agents, one user-week per agent. Themes asked in fewer than 2 user-weeks, and requests that share no theme, are not shown. Examples: up to 3 posts per theme from different users, without slurs: whole posts of 60 to 450 characters with at least 8 words beyond handles and links, posts of at most 280 characters first, then the newest.

| Rank | Request | User-weeks | Posts | Agents (user-weeks) |
|---|---|---|---|---|
| 1 | Unlock locked accounts | 37 | 39 | Muse 20, Grok Bot 10, OpenClaw 5, Hermes Agent 2 |
| 2 | Restore disabled or suspended accounts | 32 | 40 | Muse 26, Grok Bot 4, OpenClaw 2 |
| 3 | Working account deletion option | 24 | 27 | Muse 16, Hark 4, Grok Bot 3, Instinct 1 |
| 4 | Unban wrongly banned accounts | 22 | 25 | Grok Bot 8, OpenClaw 7, Muse 5, Hermes Agent 2 |
| 5 | Working support contact channel | 19 | 22 | Grok Bot 8, Muse 5, Hark 3, OpenClaw 2, Hermes Agent 1 |
| 6 | Better support that resolves issues | 19 | 20 | Grok Bot 8, Muse 6, Poke 2, ChatGPT Dots 1, Hermes Agent 1, OpenClaw 1 |
| 7 | Responsive support for billing issues | 18 | 18 | Grok Bot 9, Muse 4, Hark 2, OpenClaw 2, Hermes Agent 1 |
| 8 | Support help with specific technical problems | 16 | 16 | Hark 4, Muse 4, Grok Bot 3, ChatGPT Dots 2, Hermes Agent 2, OpenClaw 1 |
| 9 | Reply to submitted tickets and emails | 15 | 16 | Grok Bot 4, Hermes Agent 4, Hark 3, Muse 2, Gemini Spark 1, Instinct 1 |
| 10 | Human support instead of automated replies | 12 | 13 | Grok Bot 7, Muse 4, Hark 1 |
| 11 | Faster support response times | 11 | 13 | Grok Bot 7, Muse 3, Hermes Agent 1 |
| 12 | In-app feedback and bug reporting channel | 11 | 12 | ChatGPT Dots 3, Grok Bot 3, Gemini Spark 1, Hark 1, Hermes Agent 1, Muse 1, OpenClaw 1 |

### 1. Unlock locked accounts

- Muse, 2026-10-15, @muse (X): “@muse i was just using the account normally, but it got flagged as a bot and registered as one. it contains important data, and i need it for my work. could you please help me restore access to my account? thank you. [link]” [source](https://twitter.com/2106360872285155328/status/2110559991614902620)
- Muse, 2026-10-08, @muse (X): “@muse please give me my instagram account @its___divyaa____thakur back @muse @instagram @meta” [source](https://twitter.com/2093518229444730880/status/2108093182793879920)
- Grok Bot, 2026-10-07, X search: Grok Bot, Grokbot, x.ai/bot (X): “@bot my 300$ super heavy grok bot accounts virtual machine is completly locked and we cant access it. we've tried reseting and updating their computer but no luck.” [source](https://twitter.com/1213261677182902273/status/2107954543900398043)

### 2. Restore disabled or suspended accounts

- Muse, 2026-10-15, @muse (X): “@muse okay now i have a bug id for my issue please check your shit i need access to my muse.” [source](https://twitter.com/55949274/status/2110534297962565766)
- Muse, 2026-10-15, X search: Muse from Meta, Meta Muse (X): “@meta @muse my muse account was disconnected. i submitted an account recovery request but received no case id. i also filed a bug report (id: [card number]). could you help review my case and restore access? my account contains important work data. thank you!” [source](https://twitter.com/192001308/status/2110525375403225297)
- Muse, 2026-10-14, @muse (X): “@muse after securing my account (verification + password reset done) still shows "disassociated to protect your info." i've submitted a feedback ticket to re-link and am waiting. please help restore the link without creating a new empty profile or deleting data. @alexandr_wang” [source](https://twitter.com/1486877968693870592/status/2110380685278294089)

### 3. Working account deletion option

- Hark, 2026-10-17, @hark_labs (X): “why the fuck do i have to wait till the end of the month to delete my account @hark_labs [link]” [source](https://twitter.com/1524194668136833024/status/2111582503781966306)
- Hark, 2026-10-17, @hark_labs (X): “@hark_labs how about you let us delete our account in a timely manner. [link]” [source](https://twitter.com/1822821101744857088/status/2111438071443108312)
- Hark, 2026-10-16, @hark_labs (X): “@hark_labs absolutely ridiculous @hark_labs. i want my account deleted and i want to make sure my password didn’t just get saved into your cloud” [source](https://twitter.com/1496237543481917450/status/2111236356991303741)

### 4. Unban wrongly banned accounts

- OpenClaw, 2026-10-13, X search: OpenClaw, openclaw.ai (X): “@officiallogank bro pls unban my ultra account, it's been months since openclaw and i filled out the appeal form a billion times” [source](https://twitter.com/102483948/status/2110047540884406447)
- Muse, 2026-09-27, @muse (X): “@bigt_sheesh @muse @christinesed @mona_sarantakos @alexcornell @natfriedman @_chriscox please return my account i beg you @finkd @meta” [source](https://twitter.com/2872339894/status/2104356094676292049)
- Grok Bot, 2026-09-27, X search: Grok Bot, Grokbot, x.ai/bot (X): “@elonmusk @officiallogank btw can u unban my grokbot it was logging into my account when i was there” [source](https://twitter.com/1231736374317002752/status/2104294333314969714)

### 5. Working support contact channel

- Muse, 2026-10-18, X search: Muse from Meta, Meta Muse (X): “@musecases @meta @muse can’t help is there’s a number i can reach @meta ? [link]” [source](https://twitter.com/1726733623020449792/status/2111932152128688335)
- Hark, 2026-10-17, @hark_labs (X): “@hark_labs hey could i get a dm please? my gift card was blocked 3 times and now i cant order my pizza....” [source](https://twitter.com/796540556675522560/status/2111331625829331407)
- Hark, 2026-10-11, @hark_labs (X): “@hark_labs died at the first day, 😒 - impossible to login with google on android - error when try to send a ticket on pc - conact menu is just not react” [source](https://twitter.com/2098786749610622980/status/2109209996844003395)

### 6. Better support that resolves issues

- Muse, 2026-10-15, Take the full tour of Muse, Meta's personal AI agent. (YouTube): “how about supporting your product? paid subscriber here. muse told me voice feature was not enabled in my account and it doesn’t know why. muse can do so much, why isn’t it being used to support its subscribers?” [source](https://www.youtube.com/watch?v=wHn0hTjvFoo&lc=UgyZ-EVcvKuzVVDvUO54AaABAg)
- Grok Bot, 2026-10-09, @bot (X): “i have shared so many follow up mails to a ticket i originally raised t-g82968 why cant i just get it resolved? @bot @grok @spacexai” [source](https://twitter.com/3076552818/status/2108487901701153164)
- Muse, 2026-10-09, @muse (X): “@meta please provide better customer support for meta glasses than promoting @muse which is worthless. utterly dissatisfied with @meta for meta glasses after-sales customer support as they refer to @essilux the manufacturer of this product and provides the limited warranty.” [source](https://twitter.com/1953340844/status/2108446284692729949)

### 7. Responsive support for billing issues

- Hark, 2026-10-17, @hark_labs (X): “@hark_labs can i please get any help? ai tried using the card 3 times and failed and now im stuck? really sucks now im just out of luck i guess.... [link]” [source](https://twitter.com/796540556675522560/status/2111481994047602840)
- Muse, 2026-10-14, App Store (App Store): “i love this app, but there is no customer support. stripe and apple store doesnt know what is going on with my account for payment. please check 👍” [source](https://apps.apple.com/us/app/muse-from-meta/id6760173601)
- Grok Bot, 2026-09-30, X search: Grok Bot, Grokbot, x.ai/bot (X): “.@elonmusk grokbots just stole my credit card and blew $30k across saphire, e11even and pumps. can you please dispatch a customer service rep to explain this to my wife? @grok @bot @spacex @spacexai” [source](https://twitter.com/2081176110033735680/status/2105416927992553912)

### 8. Support help with specific technical problems

- Hark, 2026-10-17, @hark_labs (X): “@hark_labs didn't get it due to a hark outage...reach out to me respectfully.” [source](https://twitter.com/1996823580240498688/status/2111375623256215949)
- Hark, 2026-10-17, @hark_labs (X): “it would be so nice if hark could fix my issue that would be very awesome and swag i think i waited like 45 mins for this to not work @hark_labs [link]” [source](https://twitter.com/1810656382372503554/status/2111334157166981337)
- Muse, 2026-10-16, @muse (X): “@muse do you guys have a support team that can kindly reconnect my muse to my meta account? its been over 48 hours and i have not received anything [link]” [source](https://twitter.com/55949274/status/2111196113860440275)

### 9. Reply to submitted tickets and emails

- Hark, 2026-10-17, @hark_labs (X): “@adcock_brett @rickymay @hark_labs never got an email either, would be great to hear back from support [link]” [source](https://twitter.com/1084220252500701190/status/2111450201672253618)
- Muse, 2026-10-17, @muse (X): “@muse @muse been speaking for days now bruhh!! my muse has stopped working, can someone please fix it? tired of reporting and tagging you guys but no response and no resolution” [source](https://twitter.com/1758246248891514880/status/2111380129633210478)
- Grok Bot, 2026-10-17, X search: Grok Bot, Grokbot, x.ai/bot (X): “the first roadster rolled out in 2008. sept 30, grok bot support said they were "already tracking" my issue. three weeks later, still no fix. i just need help and an answer. page 7 of 7 @cursor_ai @grok @bot @spacexai @xai @elonmusk @mntruell [link] [link]” [source](https://twitter.com/302447241/status/2111364943870046412)

### 10. Human support instead of automated replies

- Hark, 2026-10-17, @hark_labs (X): “@hark_labs the code didn’t work and waiting for a customer representative for over an hour. help me please [link]” [source](https://twitter.com/2046329977067745280/status/2111320323622883717)
- Muse, 2026-10-11, Play Store (Play Store): “i love it so far. the problem is that it wont let me switch my connected facebook account. there's no help chat to talk to the customer service, just a report a problem button.” [source](https://play.google.com/store/apps/details?id=com.facebook.aura)
- Grok Bot, 2026-10-05, X search: Grok Bot, Grokbot, x.ai/bot (X): “paying for supergrok. can't use grok bot. "that grok account is already linked to another cursor account." which account? no idea. "email the linked account" sends nothing. support is an ai loop. @cursor_ai @xai can a human take a look? 🙏 [link]” [source](https://twitter.com/3928197011/status/2107069310560616843)

### 11. Faster support response times

- Muse, 2026-10-08, Play Store (Play Store): “it'd be cool if the app worked 😂 haha. imagine charging ppl a subscription but ur support staff doesn't have the capacity to keep up w/ all the requests.....ur an ai company” [source](https://play.google.com/store/apps/details?id=com.facebook.aura)
- Hermes Agent, 2026-10-08, @NousResearch (X): “@nousresearch @adriandittmann hi guys, i sent you an email a few days ago about my subscription but haven't had a reply yet. when can i expect one?” [source](https://twitter.com/1593596245670510592/status/2108085469737054562)
- Grok Bot, 2026-10-02, X search: Grok Bot, Grokbot, x.ai/bot (X): “@elonmusk grok bot has been unusable for a week — 25-30 min message delays. reported via cursor ticket t-g23547 on sep 26, 4 follow-ups, no fix and no real response. paying users deserve better than silence.” [source](https://twitter.com/2074162920788033536/status/2105885740672365014)

### 12. In-app feedback and bug reporting channel

- Gemini Spark, 2026-10-10, X search: Gemini Spark (X): “@geminiapp i need support. gemini spark is completely broken and the gemini bug filing is broken and won't take a screenshot. i'm about ready to ditch it and go to claude now that it can write in google drive and docs. [link]” [source](https://twitter.com/1235608350861045761/status/2108952630034870473)
- Hark, 2026-10-10, @hark_labs (X): “@adcock_brett my hark agent has its own @agentmail , @github & @1f916_ai account. from its own inbox hark emailed @hark_labs support a feature idea: a two-way feedback loop where agents file issues, get a ticket id and wait for the team's reply.” [source](https://twitter.com/2061114008296435714/status/2108945229705597393)
- Grok Bot, 2026-10-04, @bot (X): “@grok @elonmusk @bot where do we provide said feedback to help the team understand areas customers need work doing” [source](https://twitter.com/34321178/status/2106803678883823678)

## Every agent

| Agent | Overall rank | Reading | Customer love | 95% interval | n | Praise | Complaint |
|---|---|---|---|---|---|---|---|
| [Hermes Agent](https://feedbackbench.com/agents/hermes-agent.md) | 2 | 1st of 5 | 0.597 | 0.541–0.654 | 63 | 21 | 42 |
| [Muse](https://feedbackbench.com/agents/muse.md) | 1 | 2nd of 5 | 0.506 | 0.448–0.559 | 190 | 24 | 166 |
| [Hark](https://feedbackbench.com/agents/hark.md) | 4 | 3rd of 5 | 0.500 | 0.454–0.551 | 71 | 8 | 63 |
| [OpenClaw](https://feedbackbench.com/agents/openclaw.md) | 5 | 4th of 5 | 0.482 | 0.454–0.513 | 86 | 7 | 79 |
| [Grok Bot](https://feedbackbench.com/agents/grok-bot.md) | 3 | 5th of 5 | 0.430 | 0.393–0.473 | 243 | 19 | 224 |
| [ChatGPT Dots](https://feedbackbench.com/agents/dots.md) | 8 | Too few posts | – | – | 28 | 3 | 25 |
| [Instinct](https://feedbackbench.com/agents/instinct.md) | 6 | Too few posts | – | – | 6 | 0 | 6 |
| [Poke](https://feedbackbench.com/agents/poke.md) | 9 | Too few posts | – | – | 6 | 0 | 6 |
| [Gemini Spark](https://feedbackbench.com/agents/gemini-spark.md) | 7 | Too few posts | – | – | 4 | 0 | 4 |

## Posts

Receipts rule: Up to 5 praise and 5 complaint posts per area and 3 per criterion. Each is a whole post of 60 to 450 characters (700 for areas) with at least 8 words beyond handles and links, that judges the criterion, whose labels are all praise or all complaint, and that contains no slur. Posts that touch the fewest criteria come first, then posts of at most 280 characters, then the newest. A second large language model reads the first 3 candidates per slot and keeps a post only if it clearly praises, or clearly complains about, the agent on that criterion. Links and personal details removed by the source show as marks such as [link].

### Hermes Agent

- Praise, 2026-10-06, @NousResearch (X): “the @nousresearch support team is so good that i just want to give a shout out to them. i encountered a bug, opened up a support thread ticket, gave them the log ( so much easier than describing it ), they took it, fixed it, and today when i went to update, it was fixed. [link]” [source](https://twitter.com/1854338126774194188/status/2107459954227786038)
- Praise, 2026-09-30, @NousResearch (X): “@ethernet_8023 @nousresearch thanks a lot. appreciate your work and that you always answer that quick. top job! 💪” [source](https://twitter.com/1477289543510511620/status/2105280117597438220)
- Praise, 2026-09-08, @NousResearch (X): “@teknium @nousresearch yeah, could be. however i saw that you solved this issues right after my message. thank you so much” [source](https://twitter.com/789883818744438788/status/2097381225560158290)
- Complaint, 2026-10-07, @NousResearch (X): “@nousresearch @teknium i've emailed your support address multiple times with no response. how do i get through to you?” [source](https://twitter.com/1712017436617347072/status/2107884379620229313)

### Muse

- Praise, 2026-10-10, App Store (App Store): “it's very nice to have this great support, thank you very much!” [source](https://apps.apple.com/us/app/muse-from-meta/id6760173601)
- Complaint, 2026-10-18, @muse (X): “@reachshaun @muse @alexandr_wang yea i asked muse too and it sent a report as well but i never been notified yet if it got fixed or not! i was suppose to get the reset yesterday and it didn’t happen” [source](https://twitter.com/1367451720880586753/status/2111926810275704833)
- Complaint, 2026-10-18, X search: Muse from Meta, Meta Muse (X): “@hadometa @meta @muse same. 5 days. no response. a bunch of tickets submitted.....maybe. not sure if they're even getting to anyone. [link]” [source](https://twitter.com/1362560160544284673/status/2111892844365447202)
- Complaint, 2026-10-17, @muse (X): “@muse helped with all my tasks and appointments but now everything is gone. couldn’t download my data and use muse anymore. [link] [link]” [source](https://twitter.com/152618821/status/2111411875887845379)

### Hark

- Praise, 2026-10-18, @hark_labs (X): “@rangersmjs @hark_labs i was sent by early this morning a replacement telegram gift card (for more than the cost of the pizza!)” [source](https://twitter.com/1234109822389379075/status/2111693267175965167)
- Praise, 2026-10-18, @hark_labs (X): “@honestmediagrp @hark_labs yes they emailed me a gift card worth more than the pizza by early am - write [email] and they’ll answer” [source](https://twitter.com/1234109822389379075/status/2111693910900916507)
- Praise, 2026-10-18, @hark_labs (X): “@rangersmjs @hark_labs yes they emailed me a gift card worth more than the pizza by early am - write [email] and they’ll answer” [source](https://twitter.com/1234109822389379075/status/2111694104833020105)
- Complaint, 2026-10-18, @hark_labs (X): “@hark_labs didn't work for me. hark chat said to contact support since the $30 was assigned to me and simply had to be settled by their team. emailed support. no response.” [source](https://twitter.com/1637474996158185472/status/2111626954038259840)
- Complaint, 2026-10-18, @hark_labs (X): “@hark_labs i never even got my pizza, said it was bug on your end, still watiing on contact from you guys” [source](https://twitter.com/1824563635642884096/status/2111638141207458137)
- Complaint, 2026-10-18, @hark_labs (X): “@megan_dakini @hark_labs i have emailed them. multiple times. no response. been 2 days.” [source](https://twitter.com/2041363464350846976/status/2111842213722464481)

### OpenClaw

- Praise, 2026-09-06, X search: OpenClaw, openclaw.ai (X): “openclaw works pretty good for me @steipete even closed a ticket i pushed the other day! [link] [link]” [source](https://twitter.com/1981819990795038720/status/2096540130508964241)
- Praise, 2026-09-01, X search: OpenClaw, openclaw.ai (X): “issue i found in the new openclaw 2.0 closed very fast, thank you @steipete [link]” [source](https://twitter.com/2357250677/status/2094918740215271851)
- Complaint, 2026-10-06, X search: OpenClaw, openclaw.ai (X): “@ksimback openclaw was so broken that , 90 percent of time went fixing it and the team was very arrogant” [source](https://twitter.com/1501786343672025088/status/2107530192638149096)

### Grok Bot

- Praise, 2026-09-29, @bot (X): “@chuckcook @xmoney i had an issue and @bot actually got it resolved for me…crazy!!” [source](https://twitter.com/965996339833327616/status/2105068520589434896)
- Praise, 2026-09-20, r/GrokBot (Reddit): “guys, by the way, if you message support from inside grockbot, tell them they were supposed to give you a reset and a credit from the live stream and you didn't get it it just issued me the reset on my account and a $200 credit, which is awesome” [source](https://www.reddit.com/r/GrokBot/comments/1wlinat/grokbots_awesome_but_hit_my_weekly_limit_in_3/pb1erau/)
- Praise, 2026-09-19, @bot (X): “@grok @bot 'send feedback' via grok bot app resolved my issue. ticket was issued, sam from cursor writes back if you requested a reply. issue resolved in a few minutes from submit feedback. thanks.” [source](https://twitter.com/1103113074314174465/status/2101354524472717776)
- Complaint, 2026-10-17, @bot (X): “connect it to your dms, sure. my ticket to grok bot support said "do not reset." their 10/5 reply: "this was a full restore." three weeks later, still no fix. t-g38867 / t-g40511. page 6 of 7 @cursor_ai @grok @bot @spacexai @xai @elonmusk @mntruell [link] [link]” [source](https://twitter.com/302447241/status/2111372416454893626)
- Complaint, 2026-10-17, X search: Grok Bot, Grokbot, x.ai/bot (X): “the first roadster rolled out in 2008. sept 30, grok bot support said they were "already tracking" my issue. three weeks later, still no fix. i just need help and an answer. page 7 of 7 @cursor_ai @grok @bot @spacexai @xai @elonmusk @mntruell [link] [link]” [source](https://twitter.com/302447241/status/2111364943870046412)
- Complaint, 2026-10-16, r/GrokBot (Reddit): “my grok bots got blocked and i didn't save any of my work. 😔 they haven't told me why and i sent emails to xai support. anyone have any suggestions? i feel like a chump because i put so many hours into building them.” [source](https://www.reddit.com/r/GrokBot/comments/1x6l36x/grok_bot_paying_for_it_self/ph53hij/)

### ChatGPT Dots

- Complaint, 2026-10-14, X search: ChatGPT dots, ChatGPT dot, OpenAI dots, OpenAI's dot (X): “@gdb why openai dots are deactivating accounts like mine? what an unrealiable platform…” [source](https://twitter.com/756969995175727104/status/2110441321681027378)

### Instinct

- Complaint, 2026-10-08, X search: Instinct AI, Instinct personal assistant, instinct.com (X): “@noahrshinn hi noah, my instinct account has been stuck on "account deletion is still in progress" for 3 weeks. i've changed my mind and want it restored. emailed [email] on sep 29 and followed up, no reply. could someone on the team help? happy to dm details.” [source](https://twitter.com/51189845/status/2108000141630443775)
- Complaint, 2026-10-10, X search: Instinct AI, Instinct personal assistant, instinct.com (X): “3 days of silence from my instinct ai agent. 3 unanswered support emails. even /reset gave up. the only thing that finally responded was the account deletion screen. 🙃 @grok, is this the world’s first ai-powered ghosting service? 👻🤖 [link]” [source](https://twitter.com/2063727626565369856/status/2108948141630194079)
- Complaint, 2026-10-08, X search: Instinct AI, Instinct personal assistant, instinct.com (X): “@noahrshinn i've been an active instinct user for a few days with data in my vault. my access suddenly dropped to waitlist status and my vault is completely inaccessible. i've emailed [email] with no reply. can you help restore my access/data? screenshot attached [link]” [source](https://twitter.com/1573516711906578432/status/2108207411555373411)

### Poke

- Complaint, 2026-10-01, @interaction (X): “@peduarte @interaction oh @interaction i have a customer support email pending btw.. waiting on your team's response :)” [source](https://twitter.com/1409955362925465605/status/2105747738998804650)
- Complaint, 2026-09-13, @interaction (X): “@fainzaig @interaction finally just told them the other day that i’ve canceled because this is insane customer support for a missing $150 gift card i tried to get poke human to send. [link]” [source](https://twitter.com/16124492/status/2099144745725419797)
- Complaint, 2026-10-02, @interaction (X): “@zupbryy @peduarte @interaction sent them an email ages ago; they don’t reply. very unprofessional bad service. they’re charging me monthly for a poke sub i can’t use or cancel due to a changed phone number.” [source](https://twitter.com/1114896664643407872/status/2105978144058454506)

### Gemini Spark

- Complaint, 2026-09-10, X search: Gemini Spark (X): “the problem with gemini spark becoming useless and difficult to use (the issue where the chat in spark automatically changes to the regular gemini chat) has not been fixed for nearly a week, and the support responses are off the mark, leaving me in a state of "what should i do?" [link]” [source](https://twitter.com/59814288/status/2098063490619703723)