# Dealing with the vendor (`vendor`)

Feedback Bench, personal agents, built 2026-10-19, window 2026-08-31 to 2026-10-18. Web page: https://feedbackbench.com/#/criterion/vendor

Area of 3 criteria. Does the company keep the agent running, improving and supported?

Criteria: [Support responses and account bans or lockouts](https://feedbackbench.com/criteria/vendor.support.md), [Outages, errors and agent going unresponsive](https://feedbackbench.com/criteria/vendor.uptime.md), [Got better or worse over time, and update cadence](https://feedbackbench.com/criteria/vendor.updates.md)

Rated user-weeks, all agents: 3985. Complaint share: 78%.

## The brief

Written by large language models from this page's numbers and the posts it quotes, then checked: every number in the text is in the build. Interpretation, not measurement.

Hermes Agent handles the vendor side best, and its lead holds: it ranks high on every criterion in the area. The agents behind it split by criterion. Grok Bot is 2nd of 8 and ranks high on updates, but ranks low on staying up and on support. OpenClaw ranks high on staying up, along with Gemini Spark, but ranks low on updates and support. Its users rate this area 2.4 times as often as other users. ChatGPT Dots is 8th of 8 and ranks low on updates and staying up. Most ratings here are complaints: 78.0% of rated user-weeks complain, the highest complaint share of any area.

## How it breaks

Rule: A separate pass sorts complaints into failure modes. For each criterion with at least 30 complaining user-weeks, a large language model reads 150 complaint posts drawn at random and names 4 to 8 failure modes; a second large language model then puts every complaint post on that criterion in one mode, or in Other when it fits none. Modes are fixed once named, and new posts are sorted into them each week. A mode counts distinct user-weeks with a complaint in it, per agent; across agents, one user-week per agent. Modes do not change the labels or the Feedback Score. Examples: up to 3 posts per mode from different users, chosen and checked as receipts are.

The largest failure is an update that breaks a setup that used to work. It covers 532 user-weeks, and 81% of them come from OpenClaw users. Next, posts describe an agent that goes silent until it is reset. Grok Bot users write 48% of these. OpenClaw users also write 68% of complaints about a self-hosted agent that keeps crashing. Most complaints about outages across a whole hosted service come from Grok Bot, Muse and Hark users.

### [Support responses and account bans or lockouts](https://feedbackbench.com/criteria/vendor.support.md)

619 complaining user-weeks.

| Failure mode | User-weeks | Posts | Agents (user-weeks) | Definition |
|---|---|---|---|---|
| Unexplained ban or suspension without appeal | 144 | 157 | Muse 47, Grok Bot 45, OpenClaw 36, Hermes Agent 6, Hark 5, ChatGPT Dots 3, Gemini Spark 2 | The vendor, or a service the agent touches, bans, suspends, flags or blocks the user's account (often for agent or third-party tool activity), gives no clear reason and offers no working way to appeal or get reinstated; this excludes lockouts caused by login or account-linking faults. |
| Support tickets and emails go unanswered | 142 | 168 | Grok Bot 41, Muse 33, Hark 32, Hermes Agent 13, OpenClaw 10, ChatGPT Dots 5, Poke 4, Gemini Spark 2, Instinct 2 | The user contacts the vendor through a ticket, email, form or chat and gets no reply or follow-up for days or weeks; this excludes cases where a reply comes but doesn't help, and cases where the user can't find any support channel at all. |
| Billing and subscription problems left unresolved | 74 | 81 | Grok Bot 45, Hark 9, Muse 9, Hermes Agent 5, Poke 3, OpenClaw 2, ChatGPT Dots 1 | The user is charged wrongly, gets nothing for what they paid, can't change or cancel a plan, or asks for a refund, and support doesn't fix it; this excludes complaints about price alone when nobody asked support for help. |

### [Outages, errors and agent going unresponsive](https://feedbackbench.com/criteria/vendor.uptime.md)

1448 complaining user-weeks.

| Failure mode | User-weeks | Posts | Agents (user-weeks) | Definition |
|---|---|---|---|---|
| Individual agent goes silent until reset | 354 | 365 | Grok Bot 169, ChatGPT Dots 51, Muse 49, Hermes Agent 34, OpenClaw 31, Gemini Spark 11, Hark 3, Instinct 3, Poke 3 | One user's agent or bot stops replying, freezes, sleeps or stalls mid-task while the service is otherwise up, and only recovers after waiting, a reset, pause/resume, a restart or a nudge from another bot. This does not cover confirmed vendor-wide outages or explicit error messages. |
| Chronic crashes in self-hosted agent harness | 296 | 309 | OpenClaw 200, Hermes Agent 61, Grok Bot 15, Muse 11, Gemini Spark 7, ChatGPT Dots 1, Instinct 1 | A self-hosted agent framework crashes or 'kills itself' so often during normal operation that users spend more time debugging than using it, or move to another tool. This does not cover one-off update failures or outages at a hosted vendor. |
| Hosted agent service-wide outage | 280 | 313 | Grok Bot 86, Muse 75, Hark 49, ChatGPT Dots 22, Hermes Agent 20, OpenClaw 18, Gemini Spark 4, Instinct 4, Poke 2 | The vendor's hosted agent is down or unusable for many users at once, for hours or days (e.g. 'is it down?', 'down all day', 'day 4 of it not working'). This covers outages on the vendor's side; it does not cover a single user's agent going quiet while the service is up, or breakage in self-hosted installs. |

### [Got better or worse over time, and update cadence](https://feedbackbench.com/criteria/vendor.updates.md)

1230 complaining user-weeks.

| Failure mode | User-weeks | Posts | Agents (user-weeks) | Definition |
|---|---|---|---|---|
| Update breaks a previously working setup | 532 | 614 | OpenClaw 429, Hermes Agent 90, Grok Bot 5, Muse 5, ChatGPT Dots 2, Gemini Spark 1 | After a named update or upgrade, an existing install stops working: the gateway crash-loops or won't start, migrations or doctor fail, config is rejected, or memory, databases, channels, keys, skills or agents are lost or need manual repair or rollback. Out of scope: a working install that just got less capable, slower, or lost a feature on purpose. |
| Agent got dumber or less reliable | 188 | 198 | OpenClaw 60, Grok Bot 52, Muse 29, ChatGPT Dots 16, Hermes Agent 16, Poke 14, Hark 1 | The post says the agent's intelligence, task success or reliability has dropped compared with an earlier period or model version (for example "nerfed", hallucinating more, failing tasks it used to handle), without saying the install broke. Out of scope: crashes or setup breakage caused by an update. |
| Update mechanism fails, stalls or is slow | 171 | 188 | OpenClaw 115, Hermes Agent 52, Grok Bot 2, Muse 2 | The update process itself won't complete: it fails with an error, freezes, takes hours, works only from the CLI, or misses part of the product, apart from whether the result later runs. Out of scope: updates that install fine but break the setup afterwards. |

## Top requests

What users ask to add or change, most asked first. 969 user-weeks ask for something. Requests do not change the Feedback Score. Rule: A separate pass by a large language model reads every counted post and extracts what the user asks the agent or its vendor to add or change, with the criteria it maps to and a short normalised wording; it does not touch the labels or the Feedback Score. A large language model groups the wordings within each criterion (the first criterion the request maps to) into themes, and a second pass merges themes that ask for the same change under different criteria; a merged theme sits under the criterion most of its requests map to, and code counts it once. A theme counts distinct user-weeks that ask for it, per agent; across agents, one user-week per agent. Themes asked in fewer than 2 user-weeks, and requests that share no theme, are not shown. Examples: up to 3 posts per theme from different users, without slurs: whole posts of 60 to 450 characters with at least 8 words beyond handles and links, posts of at most 280 characters first, then the newest.

| Rank | Request | Criterion | User-weeks | Posts | Agents (user-weeks) |
|---|---|---|---|---|---|
| 1 | Updates that do not break existing setups | [Got better or worse over time, and update cadence](https://feedbackbench.com/criteria/vendor.updates.md) | 199 | 209 | OpenClaw 150, Hermes Agent 45, Grok Bot 2, Muse 2 |
| 2 | Stability prioritized over new features | [Outages, errors and agent going unresponsive](https://feedbackbench.com/criteria/vendor.uptime.md) | 43 | 44 | OpenClaw 23, Hermes Agent 9, Gemini Spark 4, Grok Bot 3, ChatGPT Dots 2, Hark 1, Poke 1 |
| 3 | Unlock locked accounts | [Support responses and account bans or lockouts](https://feedbackbench.com/criteria/vendor.support.md) | 37 | 39 | Muse 20, Grok Bot 10, OpenClaw 5, Hermes Agent 2 |
| 4 | Agent that responds instead of going unresponsive | [Outages, errors and agent going unresponsive](https://feedbackbench.com/criteria/vendor.uptime.md) | 35 | 36 | Grok Bot 16, Muse 8, Hermes Agent 4, OpenClaw 3, Hark 2, ChatGPT Dots 1, Gemini Spark 1 |
| 5 | Restore disabled or suspended accounts | [Support responses and account bans or lockouts](https://feedbackbench.com/criteria/vendor.support.md) | 32 | 40 | Muse 26, Grok Bot 4, OpenClaw 2 |
| 6 | Updates that complete without failing | [Got better or worse over time, and update cadence](https://feedbackbench.com/criteria/vendor.updates.md) | 29 | 29 | OpenClaw 23, Hermes Agent 4, Muse 2 |
| 7 | Fix outages and restore service availability | [Outages, errors and agent going unresponsive](https://feedbackbench.com/criteria/vendor.uptime.md) | 27 | 36 | Muse 11, Grok Bot 8, Hermes Agent 3, OpenClaw 3, Hark 2 |
| 8 | Clear changelogs and release notes | [Got better or worse over time, and update cadence](https://feedbackbench.com/criteria/vendor.updates.md) | 26 | 27 | OpenClaw 11, Hermes Agent 9, Grok Bot 4, Muse 2 |
| 9 | Working account deletion option | [Support responses and account bans or lockouts](https://feedbackbench.com/criteria/vendor.support.md) | 24 | 27 | Muse 16, Hark 4, Grok Bot 3, Instinct 1 |
| 10 | More testing before releases | [Got better or worse over time, and update cadence](https://feedbackbench.com/criteria/vendor.updates.md) | 24 | 25 | OpenClaw 15, Hermes Agent 8, ChatGPT Dots 1 |
| 11 | Fewer crashes and freezes | [Outages, errors and agent going unresponsive](https://feedbackbench.com/criteria/vendor.uptime.md) | 24 | 24 | OpenClaw 11, Hermes Agent 4, Gemini Spark 3, Grok Bot 3, Muse 2, Instinct 1 |
| 12 | Unban wrongly banned accounts | [Support responses and account bans or lockouts](https://feedbackbench.com/criteria/vendor.support.md) | 22 | 25 | Grok Bot 8, OpenClaw 7, Muse 5, Hermes Agent 2 |

### 1. Updates that do not break existing setups

- OpenClaw, 2026-10-16, @openclaw (X): “@openclaw @steipete please provide more stable updates; many of us work in live production environments, and every update presents a challenge.” [source](https://twitter.com/1409156514/status/2111107873120158100)
- Hermes Agent, 2026-10-13, X search: Hermes Agent, hermes-agent, Hermes Desktop (X): “@teknium @technium i always use antigravity to update hermes to the latest version in order to protect custom gemini live voice pipeline. is there any way that we can update hermes directly from hermes desktop without compromising custom implementations” [source](https://twitter.com/22166071/status/2110130848276291746)
- OpenClaw, 2026-10-12, @openclaw (X): “@openclaw release updates like apple. they should just work. do that a few times and confidence will return 😎” [source](https://twitter.com/211314407/status/2109524224125866437)

### 2. Stability prioritized over new features

- Hermes Agent, 2026-10-17, @NousResearch (X): “@nousresearch please fix the errors first before new features for hermes agent ,” [source](https://twitter.com/2091570426656784385/status/2111479427620286905)
- Hermes Agent, 2026-10-10, r/hermesagent (Reddit): “for it to work reliably. there are several hermes apps already. all are buggy. make it simple. make it clean and obvious. make it work. bells and whistles can come later. i'd just like some good engineering.” [source](https://www.reddit.com/r/hermesagent/comments/1x1zdix/what_do_you_want_in_a_hermes_mobile_app/peydro6/)
- Gemini Spark, 2026-10-10, X search: Gemini Spark (X): “@geminiapp i need support. gemini spark is completely broken and the gemini bug filing is broken and won't take a screenshot. i'm about ready to ditch it and go to claude now that it can write in google drive and docs. [link]” [source](https://twitter.com/1235608350861045761/status/2108952630034870473)

### 3. Unlock locked accounts

- Muse, 2026-10-15, @muse (X): “@muse i was just using the account normally, but it got flagged as a bot and registered as one. it contains important data, and i need it for my work. could you please help me restore access to my account? thank you. [link]” [source](https://twitter.com/2106360872285155328/status/2110559991614902620)
- Muse, 2026-10-08, @muse (X): “@muse please give me my instagram account @its___divyaa____thakur back @muse @instagram @meta” [source](https://twitter.com/2093518229444730880/status/2108093182793879920)
- Grok Bot, 2026-10-07, X search: Grok Bot, Grokbot, x.ai/bot (X): “@bot my 300$ super heavy grok bot accounts virtual machine is completly locked and we cant access it. we've tried reseting and updating their computer but no luck.” [source](https://twitter.com/1213261677182902273/status/2107954543900398043)

### 4. Agent that responds instead of going unresponsive

- Hark, 2026-10-09, @hark_labs (X): “@adcock_brett @fernandovarela @hark_labs there's a problem @adcock_brett i was doing some site qa using hark today, and it randomly stopped responding to my messages. i refreshed and since then can't access my account or hark itself [link]” [source](https://twitter.com/1322996865323978753/status/2108622347318264318)
- Grok Bot, 2026-10-09, X search: Grok Bot, Grokbot, x.ai/bot (X): “@bot grok bot is acting up again? the bot is not working, only replying with "okay" and not doing any work. [link]” [source](https://twitter.com/1635099511/status/2108507248897175834)
- Hark, 2026-10-08, Play Store (Play Store): “light and accurate, i love the ux design, simple, easy to navigate and understand, but the app sometimes freezes and refuse to work so i'll need to force stop it just for it to respond. please fix this” [source](https://play.google.com/store/apps/details?id=com.hark.android)

### 5. Restore disabled or suspended accounts

- Muse, 2026-10-15, @muse (X): “@muse okay now i have a bug id for my issue please check your shit i need access to my muse.” [source](https://twitter.com/55949274/status/2110534297962565766)
- Muse, 2026-10-15, X search: Muse from Meta, Meta Muse (X): “@meta @muse my muse account was disconnected. i submitted an account recovery request but received no case id. i also filed a bug report (id: [card number]). could you help review my case and restore access? my account contains important work data. thank you!” [source](https://twitter.com/192001308/status/2110525375403225297)
- Muse, 2026-10-14, @muse (X): “@muse after securing my account (verification + password reset done) still shows "disassociated to protect your info." i've submitted a feedback ticket to re-link and am waiting. please help restore the link without creating a new empty profile or deleting data. @alexandr_wang” [source](https://twitter.com/1486877968693870592/status/2110380685278294089)

### 6. Updates that complete without failing

- OpenClaw, 2026-10-16, @openclaw (X): “@openclaw i love openclaw but 10.1~ 10.3 bug making more than bug fux. the workflow need to be rework” [source](https://twitter.com/451119985/status/2111036489668915522)
- OpenClaw, 2026-10-12, @openclaw (X): “@openclaw it is only in 2026.10.5-beta.2. 2. a fix for #168750. activation doctor fails with "database maintenance authority check cannot admit a nested effect" and the update ends state-migrated-no-rollback.” [source](https://twitter.com/1592003170783338498/status/2109684426481303887)
- OpenClaw, 2026-10-11, @openclaw (X): “@openclaw good, i couldn't update to .09 update was ending it prematurely on error” [source](https://twitter.com/1469311407137112072/status/2109385262291632554)

### 7. Fix outages and restore service availability

- Hermes Agent, 2026-10-11, @NousResearch (X): “hey guys, something's going on with your plug-in catalog. it's down. @nousresearch” [source](https://twitter.com/1775276123884240896/status/2109340120679612493)
- OpenClaw, 2026-10-10, X search: OpenClaw, openclaw.ai (X): “@b4dgerr barman: "what can i get you sir?" you: "one second... openclaw production better be up again in 2 minutes... old fashioned please sir, sorry about that." barman: "no worries. openclaw have the cocktail machine make this rude guy an old fashioned."” [source](https://twitter.com/1415220578/status/2109043012319785449)
- Hark, 2026-10-09, @hark_labs (X): “@cadetdonny @hark_labs i'm exhausted asking all fingers crossed it will be back” [source](https://twitter.com/1930539264107823104/status/2108492348636217485)

### 8. Clear changelogs and release notes

- Hermes Agent, 2026-10-14, r/hermesagent (Reddit): “not criticizing the update itself, but i wish they would replace these walls of ai generated nonsense by something that humans can read and understand the impact, without having to ask their agents to translate it into something meaningful. 😉” [source](https://www.reddit.com/r/hermesagent/comments/1x5u50y/hermes_agent_v0220_the_threshold_release/pgpl4h8/)
- Grok Bot, 2026-10-12, @bot (X): “@bot please keep [link] updated am on version: 0.70.2, already yet there is not changelog for it yet.” [source](https://twitter.com/14227311/status/2109438004913954854)
- Muse, 2026-10-05, @muse (X): “@bigt_sheesh @muse thanks for the post, btw use the details of the update on the apps to add these fixes please. shopify is going it well with detailing what's changd in the app stores about their apps!” [source](https://twitter.com/4487698463/status/2107093684730626363)

### 9. Working account deletion option

- Hark, 2026-10-17, @hark_labs (X): “why the fuck do i have to wait till the end of the month to delete my account @hark_labs [link]” [source](https://twitter.com/1524194668136833024/status/2111582503781966306)
- Hark, 2026-10-17, @hark_labs (X): “@hark_labs how about you let us delete our account in a timely manner. [link]” [source](https://twitter.com/1822821101744857088/status/2111438071443108312)
- Hark, 2026-10-16, @hark_labs (X): “@hark_labs absolutely ridiculous @hark_labs. i want my account deleted and i want to make sure my password didn’t just get saved into your cloud” [source](https://twitter.com/1496237543481917450/status/2111236356991303741)

### 10. More testing before releases

- OpenClaw, 2026-10-17, @openclaw (X): “@openclaw isnt a bug free stable version a basic for software release? is just losing confident release after release for openclaw loyal users” [source](https://twitter.com/1868156885972684800/status/2111262465157972027)
- Hermes Agent, 2026-10-05, @NousResearch (X): “@teknium @aahmidaziz @nousresearch could we at least get stable release candidates that we don't have to spend our time/tokens fixing? not everyone wants to be a tester.” [source](https://twitter.com/3313153274/status/2106985744313331741)
- OpenClaw, 2026-09-27, @openclaw (X): “@steipete @hgruenhagen @openclaw @jlehman_ @vincent_koc reliability work is the right order. the receipt i’d want is a before/after failure taxonomy with repros and latency distributions; feature count can wait until the common paths are measurably steadier.” [source](https://twitter.com/2092031600229826560/status/2104272786218787229)

### 11. Fewer crashes and freezes

- OpenClaw, 2026-10-16, @openclaw (X): “i have both @nousresearch and @openclaw on my home server. they both are configured to use the same model (different apis). been running them both for about two month now. #hermes is working flawlessly while #openclaw has crashed on my about 5 times now. do better @openclaw” [source](https://twitter.com/2035822553563054080/status/2111125373497053689)
- OpenClaw, 2026-10-12, @openclaw (X): “@openclaw windows: 2026.10.2 still has 2 windows bugs from 10.1: 1. sleep expires the gateway's 60s ownership heartbeat → crash. fix: recheck locks, replace the worker 2. dropped empty turns break anthropic message order → chats need /new. fix: restore user-turn boundaries” [source](https://twitter.com/91691051/status/2109775952024924424)
- Hermes Agent, 2026-10-05, @NousResearch (X): “@fishright @nousresearch it used to be stable, but now: - sloppy toasts that need to be dismissed tens of times - a bug that doubles the output text with luna - gateway sudden stops and the list goes on!” [source](https://twitter.com/570245896/status/2106995349202092334)

### 12. Unban wrongly banned accounts

- OpenClaw, 2026-10-13, X search: OpenClaw, openclaw.ai (X): “@officiallogank bro pls unban my ultra account, it's been months since openclaw and i filled out the appeal form a billion times” [source](https://twitter.com/102483948/status/2110047540884406447)
- Muse, 2026-09-27, @muse (X): “@bigt_sheesh @muse @christinesed @mona_sarantakos @alexcornell @natfriedman @_chriscox please return my account i beg you @finkd @meta” [source](https://twitter.com/2872339894/status/2104356094676292049)
- Grok Bot, 2026-09-27, X search: Grok Bot, Grokbot, x.ai/bot (X): “@elonmusk @officiallogank btw can u unban my grokbot it was logging into my account when i was there” [source](https://twitter.com/1231736374317002752/status/2104294333314969714)

## Every agent

| Agent | Overall rank | Reading | Customer love | 95% interval | n | Praise | Complaint |
|---|---|---|---|---|---|---|---|
| [Hermes Agent](https://feedbackbench.com/agents/hermes-agent.md) | 2 | 1st of 8 | 0.654 | 0.621–0.688 | 736 | 266 | 470 |
| [Grok Bot](https://feedbackbench.com/agents/grok-bot.md) | 3 | 2nd of 8 | 0.515 | 0.478–0.550 | 915 | 200 | 715 |
| [OpenClaw](https://feedbackbench.com/agents/openclaw.md) | 5 | 3rd of 8 | 0.511 | 0.474–0.546 | 1366 | 295 | 1071 |
| [Poke](https://feedbackbench.com/agents/poke.md) | 9 | 4th of 8 | 0.476 | 0.464–0.492 | 31 | 1 | 30 |
| [Gemini Spark](https://feedbackbench.com/agents/gemini-spark.md) | 7 | 5th of 8 | 0.475 | 0.454–0.499 | 60 | 8 | 52 |
| [Muse](https://feedbackbench.com/agents/muse.md) | 1 | 6th of 8 | 0.424 | 0.386–0.460 | 500 | 77 | 423 |
| [Hark](https://feedbackbench.com/agents/hark.md) | 4 | 7th of 8 | 0.422 | 0.387–0.457 | 155 | 16 | 139 |
| [ChatGPT Dots](https://feedbackbench.com/agents/dots.md) | 8 | 8th of 8 | 0.380 | 0.351–0.410 | 205 | 13 | 192 |
| [Instinct](https://feedbackbench.com/agents/instinct.md) | 6 | Too few posts | – | – | 17 | 2 | 15 |

## Posts

Receipts rule: Up to 5 praise and 5 complaint posts per area and 3 per criterion. Each is a whole post of 60 to 450 characters (700 for areas) with at least 8 words beyond handles and links, that judges the criterion, whose labels are all praise or all complaint, and that contains no slur. Posts that touch the fewest criteria come first, then posts of at most 280 characters, then the newest. A second large language model reads the first 3 candidates per slot and keeps a post only if it clearly praises, or clearly complains about, the agent on that criterion. Links and personal details removed by the source show as marks such as [link].

### Hermes Agent

- Praise, 2026-10-18, r/hermesagent (Reddit): “thats my pholosophy with openclaw, but with hermes i allways update every x.2 version and newer: never had problems and when hermes could fix it by himself.” [source](https://www.reddit.com/r/hermesagent/comments/1x8e34d/which_hermes_version_is_the_sweet_spot/phg4o8c/)
- Praise, 2026-10-17, r/hermesagent (Reddit): “i personally have been finding v22 to be great so far. they've now introduced a stable branch, so it's easier to update only when you need to instead of every batch of commits” [source](https://www.reddit.com/r/hermesagent/comments/1x8e34d/which_hermes_version_is_the_sweet_spot/phcq7z4/)
- Praise, 2026-10-17, X search: Hermes Agent, hermes-agent, Hermes Desktop (X): “i still can't believe how much more stable hermes agent is compared to what openclaw was. is anybody still using openclaw? i'm 90% muse and 10% hermes and muse is probably gaining a bigger share the more i use it.” [source](https://twitter.com/5538162/status/2111300924664623460)
- Praise, 2026-10-16, r/hermesagent (Reddit): “am i the only only person who only updates via the desktop app? always goes seamless (knock on wood, heads to the backup process).” [source](https://www.reddit.com/r/hermesagent/comments/1x7e24k/paused_update_to_v022_completely_broken_updating/ph4eajc/)
- Praise, 2026-10-16, @NousResearch (X): “i feel that the speed of evolution since @nousresearch v0.21 is amazing, and the usability has improved tremendously. [link]” [source](https://twitter.com/1627832225957027840/status/2110922730199744634)
- Complaint, 2026-10-18, @NousResearch (X): “really wish @nousresearch would fix the idle compaction bug in hermes agent. then i could get rid of the song and dance i have to go through every time i want to update.” [source](https://twitter.com/2088017175760031746/status/2111800487569772959)
- Complaint, 2026-10-17, @NousResearch (X): “@nousresearch just trying to update to this and my hermes’ agent suddenly has lots of issues trying to do this. wasting a lot of time.” [source](https://twitter.com/96766224/status/2111275993675817028)
- Complaint, 2026-10-17, @NousResearch (X): “@witcheer @nousresearch will do. i just updated before i saw your post using a mix of hermes and claude. once the desktop and other components need restarting, hermes has a hard time restarting itself after it killed its own run/gateway.” [source](https://twitter.com/3345674519/status/2111322610915029293)
- Complaint, 2026-10-17, @NousResearch (X): “@nousresearch please fix the errors first before new features for hermes agent ,” [source](https://twitter.com/2091570426656784385/status/2111479427620286905)
- Complaint, 2026-10-17, @NousResearch (X): “@juanag_it @teknium @nousresearch @witcheer is investigating. the issue is still not resolved. let me know what i can do to help... with debug logs, etc. i'm still stuck at v0.21.x” [source](https://twitter.com/16694316/status/2111481087033569746)

### Grok Bot

- Praise, 2026-10-18, @bot (X): “@elonmusk @bot it’s incredible that we have a meaningful update package to install almost every day” [source](https://twitter.com/1512504647503663104/status/2111715394318913828)
- Praise, 2026-10-18, X search: Grok Bot, Grokbot, x.ai/bot (X): “@elonmusk @bot 20 improvements per day? no wonder grok bot feels so much better lately. fast, smart, and actually gets what i’m trying to say. love the pace 👏” [source](https://twitter.com/1738503080432254976/status/2111709719010193797)
- Praise, 2026-10-18, X search: Grok Bot, Grokbot, x.ai/bot (X): “after the grok bot update, there are finally no more those frustrating phrases and jargon in chinese expression! it's really great!!!” [source](https://twitter.com/20501972/status/2111810142748779005)
- Praise, 2026-10-15, X search: Grok Bot, Grokbot, x.ai/bot (X): “literally just posted some feedback for the grok bot team i had on my mind overnight. then resumed my grok bot workflow after posting it and discovered they've already address the exact thing i was doing to post as feedback 😂 team moving faster than speed of light.” [source](https://twitter.com/31263848/status/2110875266889425396)
- Praise, 2026-10-14, X search: Grok Bot, Grokbot, x.ai/bot (X): “i've also noticed huge improvements for grok bot lately and it's only getting better with time. now is the best time ever to start switching over your tasks to grok bot. [link]” [source](https://twitter.com/17050482/status/2110223762259947754)
- Complaint, 2026-10-18, X search: Grok Bot, Grokbot, x.ai/bot (X): “grok bot team, if this keeps happening to everyone trying to install a bot from me, or me trying to install another bot from someone else, what is the point of marketplace? also, it worked after 10 attempts. most people try once. sincerely, a bot creator [link]” [source](https://twitter.com/57834205/status/2111799891559436605)
- Complaint, 2026-10-17, @bot (X): “connect it to your dms, sure. my ticket to grok bot support said "do not reset." their 10/5 reply: "this was a full restore." three weeks later, still no fix. t-g38867 / t-g40511. page 6 of 7 @cursor_ai @grok @bot @spacexai @xai @elonmusk @mntruell [link] [link]” [source](https://twitter.com/302447241/status/2111372416454893626)
- Complaint, 2026-10-17, X search: Grok Bot, Grokbot, x.ai/bot (X): “the first roadster rolled out in 2008. sept 30, grok bot support said they were "already tracking" my issue. three weeks later, still no fix. i just need help and an answer. page 7 of 7 @cursor_ai @grok @bot @spacexai @xai @elonmusk @mntruell [link] [link]” [source](https://twitter.com/302447241/status/2111364943870046412)
- Complaint, 2026-10-17, X search: Grok Bot, Grokbot, x.ai/bot (X): “@cu30rry_ can’t add them, there’s some sort of bug again… grok bot is very bad in terms of reliability” [source](https://twitter.com/1830360887229566976/status/2111585333435572650)
- Complaint, 2026-10-16, r/GrokBot (Reddit): “my grok bots got blocked and i didn't save any of my work. 😔 they haven't told me why and i sent emails to xai support. anyone have any suggestions? i feel like a chump because i put so many hours into building them.” [source](https://www.reddit.com/r/GrokBot/comments/1x6l36x/grok_bot_paying_for_it_self/ph53hij/)

### OpenClaw

- Praise, 2026-10-16, @openclaw (X): “@openclaw loving the quick turnaround on these fixes. thanks for keeping everything running smoothly! 🦞” [source](https://twitter.com/887527797853310978/status/2110934980205719610)
- Praise, 2026-10-15, X search: OpenClaw, openclaw.ai (X): “the new version of openclaw is great. let codex upgrade you and take care of the configuration.” [source](https://twitter.com/966199712796872706/status/2110663619318854096)
- Praise, 2026-10-15, X search: OpenClaw, openclaw.ai (X): “@justmicrock ive been using openclaw since january to run parts of my business and it's gotten more stable over time.” [source](https://twitter.com/1204759449690353664/status/2110712483698675726)
- Praise, 2026-10-14, @openclaw (X): “@openclaw @muse shoutout to whoever reworked the openclaw update flow, ran two version jumps in back-to-back days and both were one-command, self-verifying, with the old db snapshots cleaning themselves up after activation” [source](https://twitter.com/17827705/status/2110168584307773729)
- Praise, 2026-10-14, X search: OpenClaw, openclaw.ai (X): “openclaw has started to launch high-frequency updates. in fact, i have been using lobster since february, and now there are about four lobsters running on different machines. he is an agent that i feel very comfortable using.” [source](https://twitter.com/923221331935576065/status/2110161726415274438)
- Complaint, 2026-10-18, X search: OpenClaw, openclaw.ai (X): “after upgrading openclaw, it sometimes takes longer to start up or the gateway cannot be started...” [source](https://twitter.com/5979352/status/2111638438231564680)
- Complaint, 2026-10-18, X search: OpenClaw, openclaw.ai (X): “why does every openclaw update break 90% of its own systems every time.” [source](https://twitter.com/1597648544076275713/status/2111864816004448478)
- Complaint, 2026-10-17, @openclaw (X): “@openclaw isnt a bug free stable version a basic for software release? is just losing confident release after release for openclaw loyal users” [source](https://twitter.com/1868156885972684800/status/2111262465157972027)
- Complaint, 2026-10-17, @openclaw (X): “what would change this: a stable tag, not a beta, that contains #170070 and #168069, and no new doctor/update regression on linux + systemd. until then, @openclaw, latest is not a safe target from 2026.7.1-2. we will retest the day that tag exists.” [source](https://twitter.com/1592003170783338498/status/2111480458609307908)
- Complaint, 2026-10-17, @openclaw (X): “@openclaw not migrating @openclaw 2026.7.1-2 to 2026.10.4. linux, npm, systemd gateway. #168069 and #170070 fix #168031 and #168750, but they are on main, not in the latest tag. closing the issue is not shipping the fix. a stable tag with both commits would change this. help!” [source](https://twitter.com/1592003170783338498/status/2111484119897313591)

### Poke

- Praise, 2026-10-15, @interaction (X): “@jjenglert @muse of all the personal agents i have set up, my favourite and the best is still @interaction - it’s recently even got better imo.” [source](https://twitter.com/43325279/status/2110789650482626620)
- Complaint, 2026-10-18, @interaction (X): “kills me to say but @interaction’s poke is beyond unusable now. have been holding out but it just continues to deteriorate.” [source](https://twitter.com/752221173769904128/status/2111809536076259534)
- Complaint, 2026-10-16, @interaction (X): “unfortunately poke by @interaction is becoming dumber day after day after day” [source](https://twitter.com/2103182424004030464/status/2110896850517815597)
- Complaint, 2026-10-10, @interaction (X): “@omooretweets @marvinvonhagen @felixms @interaction was a big fan of poke til they stopped shipping. can we still expect newer things and features to come out of @interaction or it's in indefinite hiatus @marvinvonhagen ?” [source](https://twitter.com/328935100/status/2108950611786174870)
- Complaint, 2026-10-01, @interaction (X): “@peduarte @interaction oh @interaction i have a customer support email pending btw.. waiting on your team's response :)” [source](https://twitter.com/1409955362925465605/status/2105747738998804650)
- Complaint, 2026-09-29, @interaction (X): “yo @interaction what happened to poke it stopped working and you guys stopped posting” [source](https://twitter.com/1752407710534860801/status/2105071234882900473)

### Gemini Spark

- Praise, 2026-09-26, X search: Gemini Spark (X): “i thought gemini was getting worse and worse, but suddenly it became a strong gemini with gemini spark. well done, google!” [source](https://twitter.com/1347065191704395777/status/2103722627793907727)
- Praise, 2026-09-24, X search: Gemini Spark (X): “i can now do the same thing with gemini spark. i haven't been following the updates much, but it's becoming more and more capable, which is helpful. [link]” [source](https://twitter.com/14889034/status/2103255650583330892)
- Praise, 2026-09-03, X search: Gemini Spark (X): “@hiropon4m @geminiapp @googledeepmind @google @hiropon4m gemini spark workflow improvements are real. 15 min for skill registration is actually decent compared to what we were seeing last month. how's the reliability been on longer tasks?” [source](https://twitter.com/1594009249989918721/status/2095326651663937649)
- Praise, 2026-10-05, X search: Gemini Spark (X): “gemini spark has finally changed its location, google still understands its users. previously, it was in the left dropdown menu, and you had to click twice to enter, and switching to chat required exiting and switching, which made the user experience a bit worse with each additional step. this time it's comfortable. smooth operation on the same page. codex should learn from this, still aggressively piling on features, and needs to pay more attention to user experience. [link]” [source](https://twitter.com/1901144333719683072/status/2106939971102003273)
- Praise, 2026-09-18, X search: Gemini Spark (X): “dont know about others...but today i saw a drastically performance improvment in gemini spark from google side... and that too after a long time... now its much better executing the tasks without interruption in the chat.. hope we saw some more performance imrovements thanks team @googledeepmind @joshwoodward” [source](https://twitter.com/1387991905158434817/status/2100841622762397869)
- Complaint, 2026-10-15, X search: Gemini Spark (X): “@joshwoodward @geminiapp i have several unfinished projects in gemini spark and all of them dissapear when you guys introduce tasks. cannot find these prompts in spark on history like it never existed” [source](https://twitter.com/1499095988308701184/status/2110604740631613730)
- Complaint, 2026-10-13, X search: Gemini Spark (X): “.@google is shooing themselves in the foot with a policy update that broke an awesome workflow i have been using gemini spark chat to rapidly categorize my piles of hardware in a sheet by snapping a photo of it in on my pixel. i'm so upset! 😡 1/3” [source](https://twitter.com/145335111/status/2109869111597535420)
- Complaint, 2026-10-10, X search: Gemini Spark (X): “@geminiapp i need support. gemini spark is completely broken and the gemini bug filing is broken and won't take a screenshot. i'm about ready to ditch it and go to claude now that it can write in google drive and docs. [link]” [source](https://twitter.com/1235608350861045761/status/2108952630034870473)
- Complaint, 2026-10-07, X search: Gemini Spark (X): “@dwm2hfj4b5ycnzq i was having gemini spark (beta) edit a long text, and it got lost on the server side... i submitted a lost report through inquiry...” [source](https://twitter.com/263333803/status/2107705074512515326)
- Complaint, 2026-09-29, X search: Gemini Spark (X): “gemini spark is currently not functioning properly, you can try the gpt work mode. open gpt work on the web, the work mode has a remote virtual machine that can open a browser and take over manually. [link] [link]” [source](https://twitter.com/1769322442906906624/status/2105039706518155525)

### Muse

- Praise, 2026-10-17, Play Store (Play Store): “kind of really good. had no clue. as time goes on my agent gets cooler and cooler. it's kind of insane.” [source](https://play.google.com/store/apps/details?id=com.facebook.aura)
- Praise, 2026-10-15, App Store (App Store): “potential to be even more helpful. lux has been good. i appreciate the support.” [source](https://apps.apple.com/us/app/muse-from-meta/id6760173601)
- Praise, 2026-10-13, @muse (X): “i can say now that @muse wonder is one step away from agi, and its not even close. they did a wonderful job on this release.” [source](https://twitter.com/1997109921507368960/status/2109879245556293740)
- Praise, 2026-10-07, @muse (X): “yesterday’s version only has text reply; today’s update is to include both text and voices even from this tiny stick- thanks to @muse @meta [link]” [source](https://twitter.com/1574192640/status/2107673953041010883)
- Praise, 2026-10-07, @muse (X): “podcasts that @muse makes every morning using my x feed have been getting smarter and very useful [link]” [source](https://twitter.com/17629693/status/2107933265705542001)
- Complaint, 2026-10-18, @muse (X): “@reachshaun @muse @alexandr_wang yea i asked muse too and it sent a report as well but i never been notified yet if it got fixed or not! i was suppose to get the reset yesterday and it didn’t happen” [source](https://twitter.com/1367451720880586753/status/2111926810275704833)
- Complaint, 2026-10-18, X search: Muse from Meta, Meta Muse (X): “@hadometa @meta @muse same. 5 days. no response. a bunch of tickets submitted.....maybe. not sure if they're even getting to anyone. [link]” [source](https://twitter.com/1362560160544284673/status/2111892844365447202)
- Complaint, 2026-10-17, @muse (X): “@muse helped with all my tasks and appointments but now everything is gone. couldn’t download my data and use muse anymore. [link] [link]” [source](https://twitter.com/152618821/status/2111411875887845379)
- Complaint, 2026-10-17, X search: Muse from Meta, Meta Muse (X): “my $meta muse experience deteriorated drastically leaving me to believe that a human is behind it. sad! we are on pause now. $tsla $googl” [source](https://twitter.com/1795814364320014336/status/2111465255628853351)
- Complaint, 2026-10-17, X search: Muse from Meta, Meta Muse (X): “elon, my @meta muse ai browser isn't working and i have tons of backed up jobs. can @bot fix this since @finkd doesnt have a way to communicate these issues properly?” [source](https://twitter.com/1966848249270042624/status/2111509873674358996)

### Hark

- Praise, 2026-10-18, @hark_labs (X): “@rangersmjs @hark_labs i was sent by early this morning a replacement telegram gift card (for more than the cost of the pizza!)” [source](https://twitter.com/1234109822389379075/status/2111693267175965167)
- Praise, 2026-10-18, @hark_labs (X): “@honestmediagrp @hark_labs yes they emailed me a gift card worth more than the pizza by early am - write [email] and they’ll answer” [source](https://twitter.com/1234109822389379075/status/2111693910900916507)
- Praise, 2026-10-18, @hark_labs (X): “@rangersmjs @hark_labs yes they emailed me a gift card worth more than the pizza by early am - write [email] and they’ll answer” [source](https://twitter.com/1234109822389379075/status/2111694104833020105)
- Praise, 2026-10-18, @hark_labs (X): “@justinmaxxed @hark_labs yes they emailed me a gift card worth more than the pizza by early am - write [email] and they’ll answer” [source](https://twitter.com/1234109822389379075/status/2111694172008956340)
- Praise, 2026-10-18, @hark_labs (X): “@mrebkk_ @hark_labs mthey emailed me a gift card worth more than the pizza by early am - write [email] and they’ll answer” [source](https://twitter.com/1234109822389379075/status/2111694486023934084)
- Complaint, 2026-10-18, @hark_labs (X): “@hark_labs didn't work for me. hark chat said to contact support since the $30 was assigned to me and simply had to be settled by their team. emailed support. no response.” [source](https://twitter.com/1637474996158185472/status/2111626954038259840)
- Complaint, 2026-10-18, @hark_labs (X): “@hark_labs i never even got my pizza, said it was bug on your end, still watiing on contact from you guys” [source](https://twitter.com/1824563635642884096/status/2111638141207458137)
- Complaint, 2026-10-18, @hark_labs (X): “@megan_dakini @hark_labs i have emailed them. multiple times. no response. been 2 days.” [source](https://twitter.com/2041363464350846976/status/2111842213722464481)
- Complaint, 2026-10-18, @hark_labs (X): “@hark_labs @ahhhhaaaabanana why havent you responded to me? 2 days and no response from emails and tweets.” [source](https://twitter.com/2041363464350846976/status/2111915072243286444)
- Complaint, 2026-10-17, @hark_labs (X): “@hark_labs ok, this was when the post had less than 100 comments. it told me i'd get free pizza, just connect my gmail. once i did, it was down. [link]” [source](https://twitter.com/2004702572297510913/status/2111245863255519737)

### ChatGPT Dots

- Praise, 2026-10-17, X search: ChatGPT dots, ChatGPT dot, OpenAI dots, OpenAI's dot (X): “@steipete @brian_bo_li @chatgpt dots are great already @steipete but i appreciate you continually making them better :)” [source](https://twitter.com/14835779/status/2111511655959933172)
- Praise, 2026-10-05, X search: ChatGPT dots, ChatGPT dot, OpenAI dots, OpenAI's dot (X): “openai's dot is now in sync on my computer and phone. they weren't kidding about getting the upgrades out asap.” [source](https://twitter.com/4190694130/status/2107093497735962663)
- Praise, 2026-09-30, X search: ChatGPT dots, ChatGPT dot, OpenAI dots, OpenAI's dot (X): “openai dot is amazing... what's amazing is that just yesterday i pointed out the common occurrence of codex falling asleep, and it has already been overturned. an ai that works 24 hours has been born... this is incredible. [link] [link]” [source](https://twitter.com/175553470/status/2105349487535468701)
- Praise, 2026-10-16, X search: ChatGPT dots, ChatGPT dot, OpenAI dots, OpenAI's dot (X): “not sure if i missed an announcement about openai dots improvements but mine is working better tonight. fast and efficient. i like it.” [source](https://twitter.com/22813454/status/2110893405064647133)
- Complaint, 2026-10-18, X search: ChatGPT dots, ChatGPT dot, OpenAI dots, OpenAI's dot (X): “chatgpt dots got nerfed today or something because it feels like talking to a person in idiocracy.” [source](https://twitter.com/1243206742122459137/status/2111697812908101754)
- Complaint, 2026-10-18, Les agents IA, ça sert vraiment à quelque chose ? (YouTube): “hello shubham (or your agent haha) indeed, dots is not mature and was released a bit in a rush. in this case, grok bot is definitely more advanced and has more perspective, i think it would be a fairer comparison. have you tested it?” [source](https://www.youtube.com/watch?v=xjK13eSfyTQ&lc=UgxAaWNpvkM2sssVXyZ4AaABAg)
- Complaint, 2026-10-15, X search: ChatGPT dots, ChatGPT dot, OpenAI dots, OpenAI's dot (X): “@diegocabezas01 @openai dots have been nerfed and it's only been like a week. i was a fan but they are so janky and ill conceived when it comes to actually deep workflows that their marketing is essentially a big lie.” [source](https://twitter.com/2098351080308400128/status/2110527023022280794)
- Complaint, 2026-10-14, X search: ChatGPT dots, ChatGPT dot, OpenAI dots, OpenAI's dot (X): “openai dots, finally they don't even respond anymore, it's over www” [source](https://twitter.com/1865569728019972096/status/2110255189169144249)
- Complaint, 2026-10-14, X search: ChatGPT dots, ChatGPT dot, OpenAI dots, OpenAI's dot (X): “not sure what happend to @openai dot. not able to complete any request in last couple of hours. getting stuck.” [source](https://twitter.com/1282853970/status/2110429392703025388)

### Instinct

- Complaint, 2026-10-08, X search: Instinct AI, Instinct personal assistant, instinct.com (X): “@noahrshinn hi noah, my instinct account has been stuck on "account deletion is still in progress" for 3 weeks. i've changed my mind and want it restored. emailed [email] on sep 29 and followed up, no reply. could someone on the team help? happy to dm details.” [source](https://twitter.com/51189845/status/2108000141630443775)
- Complaint, 2026-09-27, X search: Instinct AI, Instinct personal assistant, instinct.com (X): “been testing instinct @noahrshinn . my agent silently stopped working—no error, no reset. beta or not, silent failures defeat the purpose. we need clear alerts—or a way to avoid hitting a wall. otherwise, it’s not reliable. #instinct #ai” [source](https://twitter.com/1838253072554000384/status/2104230911386456510)
- Complaint, 2026-10-10, X search: Instinct AI, Instinct personal assistant, instinct.com (X): “3 days of silence from my instinct ai agent. 3 unanswered support emails. even /reset gave up. the only thing that finally responded was the account deletion screen. 🙃 @grok, is this the world’s first ai-powered ghosting service? 👻🤖 [link]” [source](https://twitter.com/2063727626565369856/status/2108948141630194079)
- Complaint, 2026-10-08, X search: Instinct AI, Instinct personal assistant, instinct.com (X): “@noahrshinn i've been an active instinct user for a few days with data in my vault. my access suddenly dropped to waitlist status and my vault is completely inaccessible. i've emailed [email] with no reply. can you help restore my access/data? screenshot attached [link]” [source](https://twitter.com/1573516711906578432/status/2108207411555373411)
- Complaint, 2026-10-08, X search: Instinct AI, Instinct personal assistant, instinct.com (X): “@noahrshinn @noahrshinn i've been an active instinct user for a few days with data in my vault. my access suddenly dropped to waitlist status and my vault is completely inaccessible. i've emailed [email] with no reply. can you help restore my access/data? screenshot attached [link]” [source](https://twitter.com/1573516711906578432/status/2108207779320344623)