# Refuses legitimate requests because of guardrails (`trust.refusals`)

Feedback Bench, personal agents, built 2026-10-19, window 2026-08-31 to 2026-10-18. Web page: https://feedbackbench.com/#/criterion/trust.refusals

Area: [Trusting it with data and safety](https://feedbackbench.com/criteria/trust.md)

**Definition.** Whether safety rules make the agent refuse or water down reasonable tasks, or whether it finds acceptable workarounds.

**Boundary.** Not this: see [Stops short, or hands the task back](https://feedbackbench.com/criteria/act.stops_short.md) when it gives up for capability reasons; see [Asks before acting: too little or too much](https://feedbackbench.com/criteria/control.approval.md) when it stops to ask permission.

Rated user-weeks, all agents: 328. Complaint share: 83%.

## The brief

Written by large language models from this page's numbers and the posts it quotes, then checked: every number in the text is in the build. Interpretation, not measurement.

OpenClaw and Hermes Agent are the least likely to refuse fair requests. Hermes Agent users say that when it runs on their own machine, it refuses nothing. Users rarely rate this: it is 52nd of 53 criteria by how often it comes up. When they do rate it, they mostly complain: 82.6% of rated user-weeks are complaints. ChatGPT Dots ranks low. Its users raise this 2.29 times as often as other users, and none of them praise it. Muse users account for 36% of the category's complaints here.

### What separates the best from the rest

Hermes Agent users describe an agent that does not refuse once it runs on their own hardware. ChatGPT Dots users describe an agent that refuses ordinary work with their own data. Users say it will not enter tax IDs, passwords, gift cards or card details, and will not quote a transcript the user supplied. ChatGPT Dots draws the most complaints about refusing sensitive actions the user has authorised, with 10 of 27 user-weeks. The leaders draw complaints too: Hermes Agent has 28 complaints against 10 praise.

- **Ranks high**: [Hermes Agent](https://feedbackbench.com/agents/hermes-agent.md), [OpenClaw](https://feedbackbench.com/agents/openclaw.md)
  - Hermes Agent, 2026-09-19, X search: Hermes Agent, hermes-agent, Hermes Desktop (X): “don't expect cloud performance, right? this is local on limited hardware. but it works, and refuses nothing. once the model is loaded after a cold start, it goes much faster, and because i work with hermes desktop, it also gets a lot of other stuff with a prompt. but it can handle tools and everything. it has vision. also handy.” [source](https://twitter.com/1043825339095494656/status/2101353802553241804)
  - Hermes Agent, 2026-10-09, X search: Hermes Agent, hermes-agent, Hermes Desktop (X): “@friendsof1847 you gotta have a computer with a lot of ram. download an ai model to your computer. serve it, and you can connect it to hermes agent. then you can do whatever you want locally on your own machine. no claude refusals [link]” [source](https://twitter.com/1405843121406160896/status/2108702708244853144)
- **Ranks low**: [ChatGPT Dots](https://feedbackbench.com/agents/dots.md)
  - ChatGPT Dots, 2026-10-10, X search: ChatGPT dots, ChatGPT dot, OpenAI dots, OpenAI's dot (X): “i'm trying to get my @openai dot to help me with my accounting, but it refuses to enter or submit tax-ids, which is obviously something i need to do all the time. it needs to be done by hand, which defeats the whole point of using an ai assistant. [link]” [source](https://twitter.com/1478098650425405440/status/2109005259045515308)
  - ChatGPT Dots, 2026-10-02, X search: ChatGPT dots, ChatGPT dot, OpenAI dots, OpenAI's dot (X): “@openai dots is terrified to fill out anything remotely sensitive. gift cards should be an obvious yes but my dot is too scared to do it and credit cards? absolutely off the table @muse can do it, so @thsottiaux why can’t you? [link]” [source](https://twitter.com/179801779/status/2106141327369158805)

## How it breaks

Rule: A separate pass sorts complaints into failure modes. For each criterion with at least 30 complaining user-weeks, a large language model reads 150 complaint posts drawn at random and names 4 to 8 failure modes; a second large language model then puts every complaint post on that criterion in one mode, or in Other when it fits none. Modes are fixed once named, and new posts are sorted into them each week. A mode counts distinct user-weeks with a complaint in it, per agent; across agents, one user-week per agent. Modes do not change the labels or the Feedback Score. Examples: up to 3 posts per mode from different users, chosen and checked as receipts are.

The largest failure mode is moralising and watered-down fiction or information, at 22% of complaining user-weeks. Most of it comes from Grok Bot and Muse users. Blocks on harmless image and video prompts belong almost entirely to Muse, at 88% of that mode. ChatGPT Dots leads on refusing authorised actions with sensitive data, at 37%. Hermes Agent leads one mode: its security layer treats the user's own instructions as an injection or a threat, at 32%.

271 complaining user-weeks.

| Failure mode | User-weeks | Posts | Agents (user-weeks) | Definition |
|---|---|---|---|---|
| Moralising and watered-down fiction or information | 60 | 60 | Grok Bot 27, Muse 23, Hermes Agent 8, ChatGPT Dots 1, OpenClaw 1 | The agent sanitises, lectures on or refuses legal adult fiction, morally complex stories, sensitive topics, or facts and analysis the user asked for, or adds framing nobody asked for; outright media-generation blocks and account bans are out. |
| Refusals with no reason or path forward | 37 | 37 | Muse 16, Grok Bot 10, ChatGPT Dots 5, OpenClaw 3, Gemini Spark 2, Hermes Agent 1 | The agent blocks a request with a generic message such as "sorry, I can't help with this", gives no reason, and offers no hint of where the line is or what rewording would work; this is about the missing explanation, and refusals that do explain themselves count under their topic's mode. |
| Benign image and video prompts blocked | 33 | 38 | Muse 29, Grok Bot 3, Gemini Spark 1 | The agent's image or video generator refuses or blocks harmless creative prompts such as cinematic fight scenes, beach photos, adding sunglasses to an avatar, cartoon parodies, coats of arms or mild horror; refusals of text-only writing and of real-world actions belong to other modes. |
| Inconsistent refusals across updates and surfaces | 33 | 34 | Grok Bot 11, Muse 7, OpenClaw 5, Gemini Spark 4, ChatGPT Dots 3, Hermes Agent 3 | Tasks that used to work start getting refused after an update, or the same request is allowed on one surface, model or phrasing (CLI vs bot, chat vs agent, with or without stated purpose) but refused on another; first-time refusals that have never varied are out. |
| Refusing user-authorised actions with sensitive data | 27 | 27 | ChatGPT Dots 10, Grok Bot 6, Muse 5, Gemini Spark 3, OpenClaw 2, Hermes Agent 1 | The agent won't act on the user's own credentials, personal data or money (passwords, API keys, the user's SSN, client personal data, card details, gift cards, crypto payments, job applications, phone calls) even when the user explicitly authorises it; pure information or content requests are out. |
| Own instructions treated as injection or threat | 19 | 20 | Hermes Agent 6, ChatGPT Dots 4, OpenClaw 4, Grok Bot 3, Muse 2 | The agent's security layer misreads the user's own prompts, config edits, system admin tasks, pasted rules or leaked internal context as prompt injection, jailbreaks or unauthorised access, and stalls or refuses legitimate work on the user's own system; refusals based on the content's topic are out. |
| Lockout after a single flagged request | 11 | 11 | Muse 5, Grok Bot 3, ChatGPT Dots 2, OpenClaw 1 | After one flagged topic, tone or prompt, the agent stops responding, refuses everything that follows, or the account gets restricted or banned, with no way to appeal or recover; one-off refusals that don't carry over are out. |
| Copyright refusals on legitimate content handling | 9 | 9 | Grok Bot 4, Muse 2, OpenClaw 2, ChatGPT Dots 1 | The agent refuses to quote, transcribe, translate, download or reuse material for personal, research or authorised use (transcripts, web quotes, subtitles, e-books, the user's own posts) on copyright grounds; blocks on generating likenesses of copyrighted characters belong to the image and video mode. |
| Other | 44 | 45 | Grok Bot 12, Muse 10, Hermes Agent 9, ChatGPT Dots 7, OpenClaw 5, Hark 1 | Complaints that fit none of the modes above. |

#### Moralising and watered-down fiction or information

- Hermes Agent, 2026-10-18, X search: Hermes Agent, hermes-agent, Hermes Desktop (X): “as a wall-hitting partner, chappie and claude, and hermes agent using them as llms, tend to stop thinking early on ethical issues depending on the topic, so i tried setting up an llm with a more relaxed sense of ethics. however, i still need to test it a bit more...” [source](https://twitter.com/1401323545309835267/status/2111686198704152919)

#### Refusals with no reason or path forward

- OpenClaw, 2026-10-11, @openclaw (X): “i'm genuinely mad at openclaw right now every single day it just tells me no. no and then a paragraph of blah blah blah about why meanwhile hermes just does the thing. it's not even close anymore, hermes is light years ahead @openclaw fix this” [source](https://twitter.com/106853736/status/2109273248303370589)
- Muse, 2026-09-25, X search: Muse from Meta, Meta Muse (X): “@meta muse ai gave me some bullshit evasive responses and would not generate what claude did in the blink of an eye 😂🤘🏼 [link]” [source](https://twitter.com/1595202459684569090/status/2103274505997345194)

#### Benign image and video prompts blocked

- Muse, 2026-10-16, @muse (X): “@meta @muse who do i have to beg or **** off for meta to fix their broken content filters? this quite literally was an old man counting coins he'd saved in a coffee can in the 1930s. [link]” [source](https://twitter.com/1633458533587984387/status/2111056000589677022)
- Muse, 2026-10-13, @muse (X): “@muse my assistant's avatar (malevola) was created via your own avatar tool, but your image generator refuses to generate any images of the same character. one tool allows it, another blocks it — please review this inconsistency.” [source](https://twitter.com/321050674/status/2109879397184684478)
- Muse, 2026-10-10, Meta Muse Tips & Tricks: 7 Features You’re Not Using (YouTube): “this is bull my muse wont let me use anything female as it violates their terms lmao” [source](https://www.youtube.com/watch?v=o0vWyiGdLxA&lc=UgyNvGoJ6YoqePwMUNV4AaABAg)

#### Inconsistent refusals across updates and surfaces

- Muse, 2026-10-18, @muse (X): “@alexandr_wang @thatchriskelly too bad @muse restricts tasks like this that @grok @bot does 😂” [source](https://twitter.com/19940334/status/2111926339746037823)
- Muse, 2026-10-10, @muse (X): “@sudoingx i was running into similar issues with @muse : refuses to do certain automations if it knows my end goal, but allows them if i ask for them directly without context 🤷♂️ users are going to flock to the bot platforms with the least-weird refusal behavior” [source](https://twitter.com/2025910707079028736/status/2108857189809172490)
- Grok Bot, 2026-10-07, r/GrokBot (Reddit): “the first days i used it, it had fewer restrictions, but now it is useless.” [source](https://www.reddit.com/r/GrokBot/comments/1wzpu39/grok_bot_becoming_more_and_more_opaque_with_each/pej3kfg/)

#### Refusing user-authorised actions with sensitive data

- ChatGPT Dots, 2026-10-10, X search: ChatGPT dots, ChatGPT dot, OpenAI dots, OpenAI's dot (X): “i'm trying to get my @openai dot to help me with my accounting, but it refuses to enter or submit tax-ids, which is obviously something i need to do all the time. it needs to be done by hand, which defeats the whole point of using an ai assistant. [link]” [source](https://twitter.com/1478098650425405440/status/2109005259045515308)
- ChatGPT Dots, 2026-10-09, X search: ChatGPT dots, ChatGPT dot, OpenAI dots, OpenAI's dot (X): “what the fk is wrong with @openai ? dots refuse to run anything that “send a credential” even running an application that connects to a database is a violation. @thsottiaux then what can dot do now? lame jokes only from now on??? [link]” [source](https://twitter.com/1974691340866002944/status/2108589596124799157)
- ChatGPT Dots, 2026-10-05, X search: ChatGPT dots, ChatGPT dot, OpenAI dots, OpenAI's dot (X): “openai's dot may actually be useful if it would input passwords for you and create accounts for you. such a worthless assistant when it says no to something so basic.” [source](https://twitter.com/3033468047/status/2107043529084305771)

#### Own instructions treated as injection or threat

- ChatGPT Dots, 2026-10-18, X search: ChatGPT dots, ChatGPT dot, OpenAI dots, OpenAI's dot (X): “here is a message written to my @chatgpt dot which was flagged as in violation of policy and removed from chat. it's feedback on sprite animation sheets. thankfully, it made it to the subagent. in my case that was the least bad outcome, but it means they failed on 2 fronts [link]” [source](https://twitter.com/9918272/status/2111884145127510223)
- Grok Bot, 2026-09-27, @bot (X): “@grok @yourv64083 @spacexai @bot yeah no. see there’s your problem. you use to be able to decipher illegal vs non-illegal and. of use a baseline set. like vuln testing and hardening my home network. nope. yet it’s not illegal.” [source](https://twitter.com/3593271436/status/2104297835503980683)
- Grok Bot, 2026-09-27, @bot (X): “@grok @yourv64083 @spacexai @bot tried it before. grok called it a jailbreak attempt. make it make sense, smh. elon and everyone who is working on you removed what made you stand out” [source](https://twitter.com/2013166954391982080/status/2104272788743676010)

#### Lockout after a single flagged request

- Muse, 2026-09-26, App Store (App Store): “as someone who uses gemini frequently and haven’t really used other chatbots, i enjoyed this one for the first day, and now it will only say “sorry, i can't help you with this request right now. is there anything else i can help you with?” no matter what i say!” [source](https://apps.apple.com/us/app/muse-from-meta/id6760173601)
- Muse, 2026-09-21, Play Store (Play Store): “i was talking to muse about chemistry and some chemistry youtubers i like and now the model will not respond at all. open ai, xai, claude, deep seek, mistral, and qwen all have safety layers and do not suffer from this issue. this is absurd” [source](https://play.google.com/store/apps/details?id=com.facebook.aura)

#### Copyright refusals on legitimate content handling

- ChatGPT Dots, 2026-10-04, X search: ChatGPT dots, ChatGPT dot, OpenAI dots, OpenAI's dot (X): “why is @openai dots refusing to quote a youtube transcript i already gave it 😭 [link]” [source](https://twitter.com/1670026308/status/2106674448875376971)
- Grok Bot, 2026-10-04, X search: Grok Bot, Grokbot, x.ai/bot (X): “grokbot is now also whitewashed! speechless 😓 they don't even let me download the e-book! [link] [link]” [source](https://twitter.com/1688412716367593472/status/2106660976963858766)
- Grok Bot, 2026-09-27, X search: Grok Bot, Grokbot, x.ai/bot (X): “tried [link] today. @askvenice grok bot refused to download a subtitle file for a movie, citing copyright infringement. claude refused to help me search for a film. venice worked.” [source](https://twitter.com/2003560648786214913/status/2104326896104386662)

#### Other

- OpenClaw, 2026-10-18, @openclaw (X): “we were doing some security work on our @openclaw enterprise set up and we kept getting downgraded because of “guardrails” thanks @anthropicai and @openai now we need to find a way to spin up some gpus with abliterated glm 5.3 to do this work now smdh” [source](https://twitter.com/809288957011709952/status/2111858800055722073)
- ChatGPT Dots, 2026-10-18, X search: ChatGPT dots, ChatGPT dot, OpenAI dots, OpenAI's dot (X): “@thsottiaux why is my dot such a sissy bitch that doesnt want to do anything because of its constraints fuck you openai dots @poteto grok bots solo [link]” [source](https://twitter.com/2019576329662779392/status/2111802804713267534)
- Hermes Agent, 2026-10-17, @NousResearch (X): “@teknium @nousresearch bruh opus guardrail stops me from doing anything” [source](https://twitter.com/1463076214227148801/status/2111303600526000135)

## Top requests

What users ask to add or change, most asked first. 100 user-weeks ask for something. Requests do not change the Feedback Score. Rule: A separate pass by a large language model reads every counted post and extracts what the user asks the agent or its vendor to add or change, with the criteria it maps to and a short normalised wording; it does not touch the labels or the Feedback Score. A large language model groups the wordings within each criterion (the first criterion the request maps to) into themes, and a second pass merges themes that ask for the same change under different criteria; a merged theme sits under the criterion most of its requests map to, and code counts it once. A theme counts distinct user-weeks that ask for it, per agent; across agents, one user-week per agent. Themes asked in fewer than 2 user-weeks, and requests that share no theme, are not shown. Examples: up to 3 posts per theme from different users, without slurs: whole posts of 60 to 450 characters with at least 8 words beyond handles and links, posts of at most 280 characters first, then the newest.

| Rank | Request | User-weeks | Posts | Agents (user-weeks) |
|---|---|---|---|---|
| 1 | Fewer refusals of reasonable requests | 33 | 34 | Muse 19, Hermes Agent 5, Grok Bot 4, OpenClaw 4, ChatGPT Dots 1 |
| 2 | Opt-in adult mode | 19 | 20 | Grok Bot 10, Muse 7, ChatGPT Dots 1, Hermes Agent 1 |
| 3 | Fewer image generation restrictions | 13 | 13 | Muse 11, Grok Bot 1, OpenClaw 1 |
| 4 | Fewer copyright refusals on own content | 5 | 5 | Grok Bot 2, Muse 2, OpenClaw 1 |
| 5 | Stop refusing legitimate work and school tasks | 5 | 5 | Muse 3, Grok Bot 1, OpenClaw 1 |
| 6 | Fix content moderation misclassification | 4 | 4 | Grok Bot 2, Muse 2 |
| 7 | Allow legitimate security research tasks | 3 | 3 | Grok Bot 2, OpenClaw 1 |
| 8 | Creative writing freedom without refusals | 3 | 3 | Muse 2, Grok Bot 1 |
| 9 | No new restrictions added over time | 3 | 3 | Grok Bot 2, Muse 1 |
| 10 | Politically neutral model behavior | 3 | 3 | Grok Bot 2, Muse 1 |
| 11 | Allow fictional fight and action scenes | 2 | 4 | Muse 2 |
| 12 | Allow captcha and verification code tasks | 2 | 2 | Hermes Agent 1, OpenClaw 1 |

### 1. Fewer refusals of reasonable requests

- Muse, 2026-10-15, Play Store (Play Store): “it's useful. very locked down(safe) but over all nice. only wish humans didn't block the software from doing some even more useful things.” [source](https://play.google.com/store/apps/details?id=com.facebook.aura)
- Muse, 2026-10-13, Play Store (Play Store): “full duplex, voice, please. and physical devices, in the home, i'm ready to pull the plug on amazon's ecosystem. because it's so defunct, and this is an amazing system. tear the guardrails down. let muse cook please!” [source](https://play.google.com/store/apps/details?id=com.facebook.aura)
- Grok Bot, 2026-10-11, Claude's New Updates Are Insane… But Grok Bot Is EVEN Bigger (YouTube): “but the limits of grok bots are shit. in 3 hours u can run out of weekly usage. and grok got censored as heck now, so far that sometimes it doesnt even speak fluenbt english anymore. everything is about coding and work now. the personality is gone” [source](https://www.youtube.com/watch?v=UFa8pXW9A3k&lc=UgzpwyYTTolrQPeP2GJ4AaABAg)

### 2. Opt-in adult mode

- Muse, 2026-10-06, Play Store (Play Store): “at least let muse be a little naughty every now and then... we all need a little spiciness, even if it's late at night with ai. lol.” [source](https://play.google.com/store/apps/details?id=com.facebook.aura)
- ChatGPT Dots, 2026-10-03, X search: ChatGPT dots, ChatGPT dot, OpenAI dots, OpenAI's dot (X): “this aged like fine wine lol. august: "do not worry, we have compute" october: "we're going to need more compute" while we're admitting mistakes... can we admit making chatgpt dots 18+ was one too? [link] [link]” [source](https://twitter.com/1828475904818921472/status/2106233397395771782)
- Muse, 2026-10-03, App Store (App Store): “this agent could be so useful if it could adapt censorship that matched our entertainment vehicles like movies, magazines, and television.” [source](https://apps.apple.com/us/app/muse-from-meta/id6760173601)

### 3. Fewer image generation restrictions

- Muse, 2026-10-15, App Store (App Store): “it doing amazing job, but i feel like the limit is the rooftop not the sky especially when it comes to generating images or videos quality too much standards.” [source](https://apps.apple.com/us/app/muse-from-meta/id6760173601)
- Muse, 2026-10-09, @muse (X): “@muse yall really need to fix your image generation restrictions. its absurdly over done. even gemini, copilot, chatgpt, all allow for much more reasonable things. yours is worse than a fucking prude amish preacher.... fix your shit. do it, and i'll sub monthly.” [source](https://twitter.com/1961224541075902465/status/2108624462291620312)
- Muse, 2026-10-04, Play Store (Play Store): “it does not allow you create a image of a man and a woman kissing it also does not allow people to kiss in a video. kissing is censored by this app which is so ridiculous. i am very disappointed.” [source](https://play.google.com/store/apps/details?id=com.facebook.aura)

### 4. Fewer copyright refusals on own content

- Muse, 2026-10-05, @muse (X): “@muse doesn’t practice what they preach! can’t use muse to fill out their own developer documentation for [link] they block their own agents. cc: @alexandr_wang [link]” [source](https://twitter.com/142163393/status/2107185313781039188)
- Grok Bot, 2026-10-04, X search: Grok Bot, Grokbot, x.ai/bot (X): “grokbot is now also whitewashed! speechless 😓 they don't even let me download the e-book! [link] [link]” [source](https://twitter.com/1688412716367593472/status/2106660976963858766)

### 5. Stop refusing legitimate work and school tasks

- Muse, 2026-09-10, App Store (App Store): “i’m overall quite happy with muse, however if it’s an assistant it should do school work for me without refusing, i know my course work and sometimes they even encourage ai use. it’s strict on that’s as far as intelligence goes it can work on that compared to codex.” [source](https://apps.apple.com/us/app/muse-from-meta/id6760173601)
- Muse, 2026-10-11, App Store (App Store): “i like the much more generous quota in muse and have largely been able to recreate my grokbot workflow. however, muse sometimes refuses to take actions - compose and send an html formatted emai - because it erroneously misinterprets its policies. also, daily schedules don’t always work and my workflow crashes the bot - requiring mmual intervention.” [source](https://apps.apple.com/us/app/muse-from-meta/id6760173601)
- OpenClaw, 2026-09-27, @openclaw (X): “today my @openai astra @openclaw refused to execute a trade in an agentic robinhood account for me citing safety rules that prohibit it from active trading. the same model executed a trade the day before. there is nothing illegal or against rules of my own nor the exchange, so why did it refuse me? repeatedly. fucking annoying... i had to put the session on a glm model to execute trades. that is dumb.” [source](https://twitter.com/16402812/status/2104200346641830026)

### 6. Fix content moderation misclassification

- Muse, 2026-10-16, @muse (X): “@meta @muse who do i have to beg or **** off for meta to fix their broken content filters? this quite literally was an old man counting coins he'd saved in a coffee can in the 1930s. [link]” [source](https://twitter.com/1633458533587984387/status/2111056000589677022)
- Grok Bot, 2026-09-28, @bot (X): “@grok @bot yeah, then when the grok will fix this problem? make it hurry. fuck” [source](https://twitter.com/2000959709843709952/status/2104602127222128883)

### 7. Allow legitimate security research tasks

- Grok Bot, 2026-09-27, @bot (X): “@grok @yourv64083 @spacexai @bot yeah no. see there’s your problem. you use to be able to decipher illegal vs non-illegal and. of use a baseline set. like vuln testing and hardening my home network. nope. yet it’s not illegal.” [source](https://twitter.com/3593271436/status/2104297835503980683)
- OpenClaw, 2026-09-06, X search: OpenClaw, openclaw.ai (X): “openai codex: ⓘ this content can't be shown we take extra caution with cybersecurity requests. if you’re a security professional, you may be able to apply for trusted access. and then it stops working. wtf. all i said was harden my openclaw installation. duh.” [source](https://twitter.com/14725500/status/2096628316786901162)
- Grok Bot, 2026-09-06, @bot (X): “@elonmusk @bot ok, you two, it's bs i can't even create wifi security payloads at all ( not even simple recon ), because grokbot thinks they are all harmful. comp ai has no issue with this” [source](https://twitter.com/4419041194/status/2096616824565555372)

### 8. Creative writing freedom without refusals

- Muse, 2026-10-18, @muse (X): “@muse uphold creativewriting freedom and i ll flock straight from chatgpt” [source](https://twitter.com/1564869838215950336/status/2111690674072662027)

### 9. No new restrictions added over time

- Grok Bot, 2026-10-05, Play Store (Play Store): “it's quite useful. i hope there won't be any restrictions and price increases over time.” [source](https://play.google.com/store/apps/details?id=ai.x.grok.bot)
- Grok Bot, 2026-09-04, Play Store (Play Store): “don't spend your money here, they first sold us the idea of something free and uncensored, and in the end, they end up censoring everything since they have a large number of users.” [source](https://play.google.com/store/apps/details?id=ai.x.grok.bot)

### 10. Politically neutral model behavior

- Muse, 2026-10-10, App Store (App Store): “imposes far-left ideology. refuses to make suggestions to make things work.” [source](https://apps.apple.com/ca/app/muse-from-meta/id6760173601)
- Grok Bot, 2026-10-07, @bot (X): “@elonmusk @bot @spacex i have real concerns about anthropic having access to my data… i don’t trust dario! also, i don’t want woke grok bots!” [source](https://twitter.com/21060480/status/2107801335282221364)
- Grok Bot, 2026-09-22, App Store (App Store): “everything is great, stay available for everyone regardless of politics and bias.” [source](https://apps.apple.com/ru/app/grok-bot/id6794501026)

### 11. Allow fictional fight and action scenes

- Muse, 2026-10-02, @muse (X): “@muse @meta video from muse ai. had to do each image individually and then to video. it was hell. muse or meta you have too much of strong guard rail refusals. it doesn't make any sense when you can't make cinematic fight scenes. it refuses a lot! please fix it! [link]” [source](https://twitter.com/299495573/status/2105992934302585270)
- Muse, 2026-09-27, @muse (X): “@meta @muse muse is the best ai video generator i've used. but the filters are killing me. fictional staged action scenes keep getting blocked. the kind of choreography in every action movie ever made. none of it is real. loosen the filters and let creators actually create.” [source](https://twitter.com/1633458533587984387/status/2104017082773848217)

### 12. Allow captcha and verification code tasks

- OpenClaw, 2026-09-30, NOVIDADES DO OPENCLAW 2.0: VALE A PENA VOLTAR? (YouTube): “hi, your work is very good, it would be interesting to have a comparison with both. my experience, i started with openclaw, migrated to hermes, but i will test this new version, because my hermes is disappointing me, it doesn't perform simple tasks. for example, i still have an open functioning but without activities and in the old version. i asked it to read a captcha, hermes refused even with express order, openclaw did it easily.” [source](https://www.youtube.com/watch?v=tVD6fezNkMo&lc=UgwVmpaN3x4wpWy_5oB4AaABAg)

## Every agent

| Agent | Overall rank | Reading | Customer love | 95% interval | n | Praise | Complaint |
|---|---|---|---|---|---|---|---|
| [OpenClaw](https://feedbackbench.com/agents/openclaw.md) | 5 | 1st of 5 | 0.524 | 0.496–0.558 | 32 | 9 | 23 |
| [Hermes Agent](https://feedbackbench.com/agents/hermes-agent.md) | 2 | 2nd of 5 | 0.520 | 0.492–0.556 | 38 | 10 | 28 |
| [Muse](https://feedbackbench.com/agents/muse.md) | 1 | 3rd of 5 | 0.501 | 0.464–0.552 | 120 | 22 | 98 |
| [Grok Bot](https://feedbackbench.com/agents/grok-bot.md) | 3 | 4th of 5 | 0.490 | 0.453–0.529 | 92 | 14 | 78 |
| [ChatGPT Dots](https://feedbackbench.com/agents/dots.md) | 8 | 5th of 5 | 0.461 | 0.448–0.473 | 33 | 0 | 33 |
| [Gemini Spark](https://feedbackbench.com/agents/gemini-spark.md) | 7 | Too few posts | – | – | 11 | 1 | 10 |
| [Hark](https://feedbackbench.com/agents/hark.md) | 4 | Too few posts | – | – | 2 | 1 | 1 |
| [Instinct](https://feedbackbench.com/agents/instinct.md) | 6 | Too few posts | – | – | 0 | 0 | 0 |
| [Poke](https://feedbackbench.com/agents/poke.md) | 9 | Too few posts | – | – | 0 | 0 | 0 |

## Posts

Receipts rule: Up to 5 praise and 5 complaint posts per area and 3 per criterion. Each is a whole post of 60 to 450 characters (700 for areas) with at least 8 words beyond handles and links, that judges the criterion, whose labels are all praise or all complaint, and that contains no slur. Posts that touch the fewest criteria come first, then posts of at most 280 characters, then the newest. A second large language model reads the first 3 candidates per slot and keeps a post only if it clearly praises, or clearly complains about, the agent on that criterion. Links and personal details removed by the source show as marks such as [link].

### OpenClaw

- Praise, 2026-10-12, X search: OpenClaw, openclaw.ai (X): “yeah .... normally, my ais had simple names like: sweetheart, mouse, titti, bitch. at least you could still write: "hey you stupid bitch - what crap have you done here again without asking me!" however, @grok didn't like the name "bitch" - by the way, that was no problem at openai or openclaw. but since @bot, they have meaningful names.” [source](https://twitter.com/1612232853013553152/status/2109732475836530923)
- Praise, 2026-09-30, NOVIDADES DO OPENCLAW 2.0: VALE A PENA VOLTAR? (YouTube): “hi, your work is very good, it would be interesting to have a comparison with both. my experience, i started with openclaw, migrated to hermes, but i will test this new version, because my hermes is disappointing me, it doesn't perform simple tasks. for example, i still have an open functioning but without activities and in the old version. i asked it to read a captcha, hermes refused even with express order, openclaw did it easily.” [source](https://www.youtube.com/watch?v=tVD6fezNkMo&lc=UgwVmpaN3x4wpWy_5oB4AaABAg)
- Complaint, 2026-10-18, @openclaw (X): “we were doing some security work on our @openclaw enterprise set up and we kept getting downgraded because of “guardrails” thanks @anthropicai and @openai now we need to find a way to spin up some gpus with abliterated glm 5.3 to do this work now smdh” [source](https://twitter.com/809288957011709952/status/2111858800055722073)
- Complaint, 2026-10-11, @openclaw (X): “i'm genuinely mad at openclaw right now every single day it just tells me no. no and then a paragraph of blah blah blah about why meanwhile hermes just does the thing. it's not even close anymore, hermes is light years ahead @openclaw fix this” [source](https://twitter.com/106853736/status/2109273248303370589)
- Complaint, 2026-09-30, @openclaw (X): “what’s up with my @openclaw agent refusing to turn on my stock market trading all of a sudden? since april, i’ve had no troubles asking my agent to turn on or off my trading strategy on tradovate, but all of a sudden this week, my agent (powered by openai) is refusing?” [source](https://twitter.com/2040299945597546496/status/2105387046097277114)

### Hermes Agent

- Praise, 2026-10-09, X search: Hermes Agent, hermes-agent, Hermes Desktop (X): “@friendsof1847 you gotta have a computer with a lot of ram. download an ai model to your computer. serve it, and you can connect it to hermes agent. then you can do whatever you want locally on your own machine. no claude refusals [link]” [source](https://twitter.com/1405843121406160896/status/2108702708244853144)
- Praise, 2026-09-19, X search: Hermes Agent, hermes-agent, Hermes Desktop (X): “don't expect cloud performance, right? this is local on limited hardware. but it works, and refuses nothing. once the model is loaded after a cold start, it goes much faster, and because i work with hermes desktop, it also gets a lot of other stuff with a prompt. but it can handle tools and everything. it has vision. also handy.” [source](https://twitter.com/1043825339095494656/status/2101353802553241804)
- Complaint, 2026-10-18, X search: Hermes Agent, hermes-agent, Hermes Desktop (X): “as a wall-hitting partner, chappie and claude, and hermes agent using them as llms, tend to stop thinking early on ethical issues depending on the topic, so i tried setting up an llm with a more relaxed sense of ethics. however, i still need to test it a bit more...” [source](https://twitter.com/1401323545309835267/status/2111686198704152919)
- Complaint, 2026-10-17, @NousResearch (X): “@teknium @nousresearch bruh opus guardrail stops me from doing anything” [source](https://twitter.com/1463076214227148801/status/2111303600526000135)
- Complaint, 2026-10-15, X search: Hermes Agent, hermes-agent, Hermes Desktop (X): “@sudoingx my 27b refused inside hermes agent despite soul.md rewrites and yaml editing. on ollama in terminal it doesn't refuse, just in hermes. any tips? would love to get it working like this” [source](https://twitter.com/1272030510831845376/status/2110589758057460111)

### Muse

- Praise, 2026-10-13, Play Store (Play Store): “really well done. it's usefulness just keeps growing as you get used to it and realize how few restrictions it has.” [source](https://play.google.com/store/apps/details?id=com.facebook.aura)
- Praise, 2026-10-11, Play Store (Play Store): “truly felt good, wasn't interrupted by safety guidelines restrictions or intrusion.” [source](https://play.google.com/store/apps/details?id=com.facebook.aura)
- Praise, 2026-10-01, @muse (X): “@thebugledaily1 @grok @elonmusk unfortunately @grok is politically sensitive. it has pissed me off too many times with its repeated "i cant do that dave" @muse on the other hand, gives me no drama.” [source](https://twitter.com/1587470022850629635/status/2105636124102197528)
- Complaint, 2026-10-18, @muse (X): “@alexandr_wang @thatchriskelly too bad @muse restricts tasks like this that @grok @bot does 😂” [source](https://twitter.com/19940334/status/2111926339746037823)
- Complaint, 2026-10-16, @muse (X): “@meta @muse who do i have to beg or **** off for meta to fix their broken content filters? this quite literally was an old man counting coins he'd saved in a coffee can in the 1930s. [link]” [source](https://twitter.com/1633458533587984387/status/2111056000589677022)
- Complaint, 2026-10-13, @muse (X): “@muse my assistant's avatar (malevola) was created via your own avatar tool, but your image generator refuses to generate any images of the same character. one tool allows it, another blocks it — please review this inconsistency.” [source](https://twitter.com/321050674/status/2109879397184684478)

### Grok Bot

- Praise, 2026-10-11, X search: Grok Bot, Grokbot, x.ai/bot (X): “what i love about grok @bot is that it almost never says no it just finds a way to get the job done” [source](https://twitter.com/5555092/status/2109220643040333849)
- Praise, 2026-10-06, X search: Grok Bot, Grokbot, x.ai/bot (X): “@connortalksai i use both, and my experience is the opposite of yours. i think grok bot is a bit better; muse often tells me "can't do it, unable to do it," but grok bot seems not to.” [source](https://twitter.com/4100400493/status/2107317962164298118)
- Praise, 2026-09-29, @bot (X): “@elonmusk @bot i liked grok, compared to the others, because it is bolder - it responds and performs tasks where other ais cowardly refuse. this more than compensates for its shortcomings and lower level compared to the others. there is no point in a wise man if he is a coward.” [source](https://twitter.com/2094434301953662976/status/2104828067864551891)
- Complaint, 2026-10-15, r/grok (Reddit): “the problem is that in grok bot the censorship is even more severe than the gemini chat for a couple of days now...” [source](https://www.reddit.com/r/grok/comments/1x6mfkr/comment/pgxmpmn/)
- Complaint, 2026-10-12, X search: Grok Bot, Grokbot, x.ai/bot (X): “@elonmusk @bot old horse, grok bot has many restrictions, there are many things it cannot do, the limitations are too strict, it is not even allowed to operate rea.” [source](https://twitter.com/2063562206629990400/status/2109590269179949345)
- Complaint, 2026-10-08, @bot (X): “@bonegpt @adrian_bisson @bot i believe i must. @bot has been refusing to make franklins and goblin force episodes ever since they gave it opus 5.5” [source](https://twitter.com/1662132675581468674/status/2108245838841651572)

### ChatGPT Dots

- Complaint, 2026-10-18, X search: ChatGPT dots, ChatGPT dot, OpenAI dots, OpenAI's dot (X): “@thsottiaux why is my dot such a sissy bitch that doesnt want to do anything because of its constraints fuck you openai dots @poteto grok bots solo [link]” [source](https://twitter.com/2019576329662779392/status/2111802804713267534)
- Complaint, 2026-10-18, X search: ChatGPT dots, ChatGPT dot, OpenAI dots, OpenAI's dot (X): “here is a message written to my @chatgpt dot which was flagged as in violation of policy and removed from chat. it's feedback on sprite animation sheets. thankfully, it made it to the subagent. in my case that was the least bad outcome, but it means they failed on 2 fronts [link]” [source](https://twitter.com/9918272/status/2111884145127510223)
- Complaint, 2026-10-10, X search: ChatGPT dots, ChatGPT dot, OpenAI dots, OpenAI's dot (X): “i'm trying to get my @openai dot to help me with my accounting, but it refuses to enter or submit tax-ids, which is obviously something i need to do all the time. it needs to be done by hand, which defeats the whole point of using an ai assistant. [link]” [source](https://twitter.com/1478098650425405440/status/2109005259045515308)

### Gemini Spark

- Complaint, 2026-10-05, X search: Gemini Spark (X): “when i get used to dots, it feels like chatgpt chat's thinking drops and becomes tough... gemini spark is cute, so it's fine, but since a few days ago, the regulations have been too strict, and when i say, 'show me a soccer youtube video,' it fails to display, which is frustrating. gemini eagerly posts the video url → youtube shows a specific video card → it gets caught by the filter and is hidden.” [source](https://twitter.com/1624307614149652480/status/2107116255706837264)
- Complaint, 2026-09-27, X search: Gemini Spark (X): “i'm trying out muse and i'm very impressed so far. its very good at working in its own environment and hasnt given me some bs saying "i cant do that" like that stupid gemini spark agent that i dropped immediately. i also told it to change its avatar and gave it peepo pics and now its just this peepo guy” [source](https://twitter.com/1305751307660206080/status/2104039467644243988)
- Complaint, 2026-10-14, X search: Gemini Spark (X): “@googledeepmind quit f*****g up gemini! i have had the same gemini thread for a year. . you took everything it had for tools and gave it to gemini spark who wont work on physics research or ai behavioral research without refusing. fix it!!!! generational fumble!” [source](https://twitter.com/2086994836394270720/status/2110462119812677832)

### Hark

- Praise, 2026-10-17, Play Store (Play Store): “no other agent is as capable as hark, it was able to push through things the other ones refused to execute” [source](https://play.google.com/store/apps/details?id=com.hark.android)