# Buying, upgrading, cancelling and refunding go wrong (`billing.purchase_flow`)

Feedback Bench, personal agents, built 2026-10-19, window 2026-08-31 to 2026-10-18. Web page: https://feedbackbench.com/#/criterion/billing.purchase_flow

Area: [Paying for the agent](https://feedbackbench.com/criteria/billing.md)

**Definition.** Whether checkout, plan upgrades, quota refresh after upgrading, cancellation and refunds work as the user expects without surprise charges.

**Boundary.** Not this: see [Support responses and account bans or lockouts](https://feedbackbench.com/criteria/vendor.support.md) when the problem is that support does not answer; see [Plan contents, bundles and usage meters unclear](https://feedbackbench.com/criteria/billing.plan_clarity.md) when the user only cannot tell what a plan contains.

Rated user-weeks, all agents: 465. Complaint share: 91%.

## The brief

Written by large language models from this page's numbers and the posts it quotes, then checked: every number in the text is in the build. Interpretation, not measurement.

Muse handles buying, upgrading and cancelling best of the ranked agents. Its users describe a quick checkout with a choice of how to pay, and they rate this less often than users of other agents. Few users rate this at all, but most who do are complaining: 91.0% of rated user-weeks are complaints, the 3rd highest share of 53 criteria. Grok Bot ranks low. Its users write 40% of the category's complaints here, many about paid upgrades that never take effect.

### What separates the best from the rest

The trouble shows up at different points for the two agents. Muse users complain most often about checkout: declined cards and payment pages that fail before any money changes hands. Grok Bot users more often describe what happens after they pay. They say the agent still treats them as trial users after an upgrade, that overlapping subscriptions charge them an extra month, and that cancelling or switching plans does not work.

- **Ranks high**: [Muse](https://feedbackbench.com/agents/muse.md)
  - Muse, 2026-10-02, @muse (X): “@jeff_weinstein @link @link was quick & smooth, blown away with the ease & enjoyed how @muse gave me the option to either use the link integration or enter payment info manually.” [source](https://twitter.com/120210822/status/2105836249521307715)
- **Ranks low**: [Grok Bot](https://feedbackbench.com/agents/grok-bot.md)
  - Grok Bot, 2026-10-18, @bot (X): “@bot i can only use you in the grok app. on the grok bot app it shows my trial and on the web it shows the trial, but i’ve upgraded. been a week like this” [source](https://twitter.com/621445221/status/2111787222647058514)
  - Grok Bot, 2026-10-13, @bot (X): “@x you charged me one month extra for subscription today. can you make sure the bundle subscription results in cancellation of individual subscriptions. @elon @grok @bot #wtf” [source](https://twitter.com/1191287849750081536/status/2109954390979420388)

## How it breaks

Rule: A separate pass sorts complaints into failure modes. For each criterion with at least 30 complaining user-weeks, a large language model reads 150 complaint posts drawn at random and names 4 to 8 failure modes; a second large language model then puts every complaint post on that criterion in one mode, or in Other when it fits none. Modes are fixed once named, and new posts are sorted into them each week. A mode counts distinct user-weeks with a complaint in it, per agent; across agents, one user-week per agent. Modes do not change the labels or the Feedback Score. Examples: up to 3 posts per mode from different users, chosen and checked as receipts are.

The complaint types are close in size. The largest is paid upgrades that do not raise usage limits, and 75% of it comes from Grok Bot users. Checkout failures are almost as common, and 58% of them come from Muse users. Hark users write 47% of the complaints about discounts and credits that never apply. Grok Bot users also write most of the complaints about cancelling or switching plans, and most of those about unclear pricing.

424 complaining user-weeks.

| Failure mode | User-weeks | Posts | Agents (user-weeks) | Definition |
|---|---|---|---|---|
| Paid upgrade does not raise usage limits | 65 | 69 | Grok Bot 49, Hermes Agent 6, Muse 5, OpenClaw 4, Hark 1 | The user pays for an upgrade, add-on, top-up or bundled plan and the agent's quota does not reset, increase or get provisioned (for example, plans that don't stack, limits stuck at 100%, an included tier that never shows up, or a subscription the agent doesn't recognise); card declines and other checkout failures where no payment went through are out. |
| Checkout fails or rejects valid payment methods | 64 | 68 | Muse 37, Grok Bot 16, Hermes Agent 5, OpenClaw 3, Hark 2, ChatGPT Dots 1 | The user can't finish paying because cards are declined, only some regions or card types are accepted, the payment page errors, hangs or loops between sign-ins, or card verification breaks; cases where the payment succeeded but the plan or quota never arrived are out. |
| Unexpected, duplicate or unconfirmed charges | 61 | 70 | Grok Bot 24, Muse 17, Hark 12, Hermes Agent 4, OpenClaw 2, ChatGPT Dots 1, Poke 1 | The user is charged money they did not expect or approve, such as repeated or looping charges, charges on first launch or for age checks, one-click purchases with no confirmation, uncapped overage, or silent usage bills; disputes about whether to refund a charge the user knowingly made are out. |
| Promised discounts, referrals or credits not applied | 59 | 60 | Hark 28, Muse 13, Grok Bot 10, Hermes Agent 6, ChatGPT Dots 1, Poke 1 | Promo codes, referral rewards, invite codes, first-purchase discounts or advertised bonus credits fail to redeem, are refused, or never show up in the account after purchase; regular plan quota that fails to refresh is out. |
| Cannot cancel, downgrade or switch plans | 50 | 53 | Grok Bot 29, Muse 14, Hermes Agent 2, Poke 2, ChatGPT Dots 1, Hark 1, OpenClaw 1 | The user can't find or use a way to cancel, move to a cheaper or different tier, switch from annual to monthly, leave app-store billing, or move a subscription to another account, or the change goes through without proration or credit; first-time purchase failures are out. |
| Refund refused or never received | 45 | 53 | Grok Bot 16, Muse 16, Hark 5, ChatGPT Dots 3, Hermes Agent 3, OpenClaw 1, Poke 1 | The user asks for money back after a mistaken, useless or faulty purchase and is refused (often because the plan was 'used'), gets only part of it back, or is promised a refund that never reaches their account; complaints about the original surprise charge with no refund request are out. |
| Unclear pricing and plan structure before purchase | 30 | 31 | Grok Bot 20, Muse 6, Hermes Agent 3, Hark 1 | The user can't tell what a plan or bundle includes, sees different prices on different channels, or is led by in-product prompts to buy the wrong product, and complains about this confusion before or apart from any specific failed charge or refund; actual failures to deliver purchased quota are out. |
| Other | 58 | 65 | OpenClaw 19, Grok Bot 11, Muse 11, Hark 10, Hermes Agent 5, ChatGPT Dots 2 | Complaints that fit none of the modes above. |

#### Paid upgrade does not raise usage limits

- Grok Bot, 2026-10-18, @bot (X): “@bot i can only use you in the grok app. on the grok bot app it shows my trial and on the web it shows the trial, but i’ve upgraded. been a week like this” [source](https://twitter.com/621445221/status/2111787222647058514)
- Grok Bot, 2026-10-17, @bot (X): “@bot i purchased the premium membership several days ago, why is it still in "under review" status?” [source](https://twitter.com/1439751405263155202/status/2111417207544778774)
- Hark, 2026-10-17, @hark_labs (X): “@1potatodog @hark_labs yeah, i don’t even have the third hours and credits. it didn’t add yet despite going to add it” [source](https://twitter.com/1613004034096381952/status/2111278127200494079)

#### Checkout fails or rejects valid payment methods

- Hark, 2026-10-17, @hark_labs (X): “@hark_labs did you all run out of pizza money? card doesn’t work [link]” [source](https://twitter.com/1355291616718815232/status/2111262034717454630)
- Muse, 2026-10-15, X search: Muse from Meta, Meta Muse (X): “meta muse why can't i bind a chinese credit card, or what's going on? the country previously excluded china, and selecting the 37 american express card directly says invalid.” [source](https://twitter.com/728552809/status/2110535605499449570)
- Grok Bot, 2026-10-14, X search: Grok Bot, Grokbot, x.ai/bot (X): “@grok @bot @imagine credits cannot be purchased according to the app, even with the auto top-up enabled... [link]” [source](https://twitter.com/110874001/status/2110479727081529775)

#### Unexpected, duplicate or unconfirmed charges

- Hark, 2026-10-17, @hark_labs (X): “@hark_labs it doesn’t work and tries to charge my card [link]” [source](https://twitter.com/954959474594230273/status/2111342327205896368)
- Hark, 2026-10-17, @hark_labs (X): “@hark_labs @hark_labs the gift card was not applied and i was charged i lost 40$ and order was canceled. this is not what we expected.” [source](https://twitter.com/1433606733394587652/status/2111305460347441643)
- Hark, 2026-10-17, @hark_labs (X): “didn’t work for me and got charged for it. @adcock_brett @hark_labs [link] [link]” [source](https://twitter.com/14057238/status/2111281275155964258)

#### Promised discounts, referrals or credits not applied

- Hark, 2026-10-17, @hark_labs (X): “@hark_labs essentially nerd sniped my wife and i for pizza and didn't follow through with the $30 off. lol [link]” [source](https://twitter.com/331184722/status/2111303554426409043)
- Hark, 2026-10-17, @hark_labs (X): “@hark_labs the gift card code to enter in the browser is still not working and i emailed support about the issue. [link]” [source](https://twitter.com/1118920068451246081/status/2111283196625035326)
- Hark, 2026-10-17, @hark_labs (X): “@hark_labs the system that applies $30 is not working at my end - says the hark app” [source](https://twitter.com/1635560143143452673/status/2111281492265713773)

#### Cannot cancel, downgrade or switch plans

- Muse, 2026-10-13, @muse (X): “is anyone able to upgrade their @muse code plan?? i subscribed to a low tier to test things out but now i am locked out of upgrading my plan because i can't find the option anywhere” [source](https://twitter.com/1950764598782775296/status/2109988471968551028)
- Muse, 2026-10-02, Play Store (Play Store): “i didn't order and they've been charging me for months. i can't find a way to cancel.” [source](https://play.google.com/store/apps/details?id=com.facebook.aura)
- Grok Bot, 2026-09-30, @bot (X): “i’d advise against starting with grok bot. the withdrawal paperwork’s worse than any drug i’ve seen. @bot” [source](https://twitter.com/47280168/status/2105171131577848136)

#### Refund refused or never received

- Hark, 2026-10-17, @hark_labs (X): “@adcock_brett took 2+ hours then @hark_labs had to work with support to get a refund [link]” [source](https://twitter.com/1130058906/status/2111272330806624327)
- Muse, 2026-10-13, @muse (X): “⚠️ @applesupport @muse ₹2,999 refund now! it’s 3 day free trial still, my money is stuck,m!resolve this immediately and confirm my full refund, or i will escalate this complaint to consumer grievance channels. stop passing the blame. #apple #muse #refundmymoney #consumerright” [source](https://twitter.com/2109209516806168576/status/2109914684338163822)
- ChatGPT Dots, 2026-10-08, Even AI Companies Can't Get AI To Work.. (YouTube): “i figured it was just regular hiccups that could happen with anything. so i stupidly resubbed to chatgpt… dots. is. trash. i requested a refund within 5 hours and they denied my refund. had to get my bank involved and my bank issued me a refund. open ai is down baaaaaddd.” [source](https://www.youtube.com/watch?v=NrWEWyRL85k&lc=UgzakQNnSo9V9ipy6yl4AaABAg)

#### Unclear pricing and plan structure before purchase

- Grok Bot, 2026-10-05, @bot (X): “@cursor_ai @bot the sign up for a teams workspace is an absolute shambles. you’re directed to buy cursor teams licences, even if you only want grok bot, please make the link between products, required seats and pricing clearer before signing up. we wasted a $100 sorting this out.” [source](https://twitter.com/17024955/status/2107085948362068084)
- Muse, 2026-09-30, Play Store (Play Store): “i thought my order was going to be free but you asked for my credit card whats up with that .” [source](https://play.google.com/store/apps/details?id=com.facebook.aura)

#### Other

- Hark, 2026-10-17, @hark_labs (X): “@hark_labs still waiting to be compensated form being out $33…. [link]” [source](https://twitter.com/47717164/status/2111571587858350121)

## Top requests

What users ask to add or change, most asked first. 285 user-weeks ask for something. Requests do not change the Feedback Score. Rule: A separate pass by a large language model reads every counted post and extracts what the user asks the agent or its vendor to add or change, with the criteria it maps to and a short normalised wording; it does not touch the labels or the Feedback Score. A large language model groups the wordings within each criterion (the first criterion the request maps to) into themes, and a second pass merges themes that ask for the same change under different criteria; a merged theme sits under the criterion most of its requests map to, and code counts it once. A theme counts distinct user-weeks that ask for it, per agent; across agents, one user-week per agent. Themes asked in fewer than 2 user-weeks, and requests that share no theme, are not shown. Examples: up to 3 posts per theme from different users, without slurs: whole posts of 60 to 450 characters with at least 8 words beyond handles and links, posts of at most 280 characters first, then the newest.

| Rank | Request | User-weeks | Posts | Agents (user-weeks) |
|---|---|---|---|---|
| 1 | More payment method options | 22 | 22 | Grok Bot 7, Hermes Agent 7, Muse 7, Instinct 1 |
| 2 | Payment support outside the US | 17 | 17 | Muse 8, Grok Bot 4, Hermes Agent 3, ChatGPT Dots 1, Hark 1 |
| 3 | Honor promo and discount codes | 16 | 16 | Hermes Agent 8, Muse 4, Hark 3, Grok Bot 1 |
| 4 | Immediate quota reset after paid upgrade | 14 | 15 | Grok Bot 13, Hermes Agent 1 |
| 5 | Fix checkout and payment errors | 14 | 14 | Muse 10, Grok Bot 2, Hark 2 |
| 6 | Refund for unwanted or accidental charges | 14 | 14 | Grok Bot 8, Hark 2, Hermes Agent 2, Muse 1, Poke 1 |
| 7 | Easy purchase of extra credits | 13 | 14 | Grok Bot 9, Hark 2, Hermes Agent 2 |
| 8 | Promised gift card compensation for failed orders | 13 | 14 | Hark 12, Muse 1 |
| 9 | Easy subscription cancellation | 13 | 13 | Muse 9, Grok Bot 2, Hermes Agent 1, Poke 1 |
| 10 | No charge for failed tasks | 11 | 11 | Grok Bot 8, ChatGPT Dots 1, Hermes Agent 1, OpenClaw 1 |
| 11 | Subscription activates right after payment | 10 | 10 | Grok Bot 6, Hark 1, Hermes Agent 1, Muse 1, OpenClaw 1 |
| 12 | Working upgrade codes and tier upgrades | 9 | 11 | Hermes Agent 6, Grok Bot 2, Hark 1 |

### 1. More payment method options

- Muse, 2026-10-17, @muse (X): “@paypal @meta @muse why am i unable to make payment with paypal?” [source](https://twitter.com/1901573825659047936/status/2111572767598621062)
- Grok Bot, 2026-10-16, Play Store (Play Store): “amazing bot but the add credits needs to work through google pay. the way it lets you pay requires way too much effort.” [source](https://play.google.com/store/apps/details?id=ai.x.grok.bot)
- Instinct, 2026-10-10, X search: Instinct AI, Instinct personal assistant, instinct.com (X): “@beersehva when do they enter?? my dream is a virtual card. i had to get a prepaid credit card because i wanted to give a number to instinct (ai) and i didn't want the regular credit card.” [source](https://twitter.com/1112331462/status/2108977632088097230)

### 2. Payment support outside the US

- Muse, 2026-10-15, X search: Muse from Meta, Meta Muse (X): “meta muse why can't i bind a chinese credit card, or what's going on? the country previously excluded china, and selecting the 37 american express card directly says invalid.” [source](https://twitter.com/728552809/status/2110535605499449570)
- Muse, 2026-10-12, @muse (X): “@aiatmeta @itscuthulhu @muse i would like to subscribe to the muse ai power plan, but my country is not supported for payments. what can i do?” [source](https://twitter.com/1823757488497336321/status/2109712410143797626)
- Hermes Agent, 2026-10-08, @NousResearch (X): “@nousresearch please make subscription/topup payment for indonesian visa card holder easier: use local currency, remove vat (since another inference provider also not apply this, since it’s not a tangible product, but a service.) so we taxed two times: weak currency + vat.” [source](https://twitter.com/1872157322606436352/status/2108078128673460553)

### 3. Honor promo and discount codes

- Hark, 2026-10-17, @hark_labs (X): “@hark_labs tried for over 4 hours last night and hark said my code was claimed but failed at checkout. tried to contact support multiple times. please honor my claimed code.” [source](https://twitter.com/1469186255229374466/status/2111574956610142381)
- Hark, 2026-10-09, @hark_labs (X): “@hark_labs @ryan_raji @hark_labs will the promotion reopen at minute today? could you increase the amount to $10??” [source](https://twitter.com/2004087798664675328/status/2108395324746125708)
- Muse, 2026-10-02, @muse (X): “i really hate this.. @meta it's really terrible.. @muse why did you create such a crazy app to make me suffer.. please let me use my lucky code!! i have 20 left!! qiwh35 [link]” [source](https://twitter.com/1515883691675103234/status/2105890408987598994)

### 4. Immediate quota reset after paid upgrade

- Grok Bot, 2026-10-05, @bot (X): “@bot @bot reset my usage already, i upgraded my plan and i do not see my usage reset” [source](https://twitter.com/2416835035/status/2107133838820507928)
- Grok Bot, 2026-09-27, X search: Grok Bot, Grokbot, x.ai/bot (X): “@grok fair. i get you can't flip a switch yourself. i hit ultra less than a week ago and burned a ton just figuring out grokbot. a one-time courtesy reset for new ultra + that first grokbot week would help a lot. happy to take it through @xai support if that's the path.” [source](https://twitter.com/1944232245448851456/status/2104334513795113072)
- Grok Bot, 2026-09-26, App Store (App Store): “paid for super grok plus two weeks ago. still haven’t received my upgrade and was charged over 1900 in just five days due to delay in getting the upgraded usage meter” [source](https://apps.apple.com/us/app/grok-bot/id6794501026)

### 5. Fix checkout and payment errors

- Hark, 2026-10-18, @hark_labs (X): “@hark_labs the checkout timed out after multiple tries. could i just get a pizza. i've been on this app for an hour trying to get it working friday” [source](https://twitter.com/15886870/status/2111845403381370949)
- Hark, 2026-10-07, @hark_labs (X): “@hark_labs why does the pricing page show a 404? that's not very inspiring.... [link]” [source](https://twitter.com/1021442917666193408/status/2107733406335619247)
- Muse, 2026-09-28, App Store (App Store): “this bs nonsense they added to their app, doesn’t work, and hangs even if you try to add a card. what kind of nonsense is this is beyond me! before this, app was very decent.” [source](https://apps.apple.com/us/app/muse-from-meta/id6760173601)

### 6. Refund for unwanted or accidental charges

- Hermes Agent, 2026-10-10, @NousResearch (X): “i made a mistake with the hermes upgrade, and when i clicked once, i was charged $22 without any confirmation... @nousresearch i wonder if i can get a refund for this...” [source](https://twitter.com/1826532042697572354/status/2108962333557227801)
- Poke, 2026-10-01, @interaction (X): “@interaction your ai agent poke has been promising me a refund for months for accidental pro charges, and now its email tool keeps crashing with database errors instead of sending it. fix your billing and get back to me” [source](https://twitter.com/1562472293493682178/status/2105526150500163682)
- Muse, 2026-10-01, Play Store (Play Store): “hey my mom sees this ad so much cause we share the phone tone down the advertising thought it was free is not full refund needed on had it for 3 months please refund not sure if virus or something else” [source](https://play.google.com/store/apps/details?id=com.facebook.aura)

### 7. Easy purchase of extra credits

- Hark, 2026-10-17, @hark_labs (X): “@actuallyisaak @ivanfioravanti @adcock_brett @hark_labs yea i'm basically in the same spot, close to my monthly limit already 😅 +1 on the pay per usage idea @hark_labs, i'd pay for extra credits no question” [source](https://twitter.com/1658290090626392067/status/2111568875510698382)
- Grok Bot, 2026-10-16, Play Store (Play Store): “i love the grok bot, i am currently building a vr game with it and it is so cool, it's just a pity that you can't extend your limit here on the google play store if it is used up... i hope that will be changed soon...” [source](https://play.google.com/store/apps/details?id=ai.x.grok.bot)
- Hark, 2026-10-14, @hark_labs (X): “@thriftyai @hark_labs @adcock_brett does it just stop after you max out? i’m scared bc i’ve already translated all of my life to hark. i would happily pay for more credit.” [source](https://twitter.com/295030390/status/2110348855136952783)

### 8. Promised gift card compensation for failed orders

- Hark, 2026-10-17, @hark_labs (X): “@hark_labs we were over charged and told we would get a gift card and still haven’t received it, can you reach out ? this is really bad. we had hark pay for it without the gift card and told you would be helping us out. check my posts i have the original hark message. [link]” [source](https://twitter.com/321031496/status/2111574666813043132)
- Hark, 2026-10-17, @hark_labs (X): “@hark_labs still waiting to be compensated form being out $33…. [link]” [source](https://twitter.com/47717164/status/2111571587858350121)
- Hark, 2026-10-17, @hark_labs (X): “@hark_labs you people need to give us another gift card if why this shit of pizza that take ma time and money away” [source](https://twitter.com/1540975773170950144/status/2111375136028832116)

### 9. Easy subscription cancellation

- Muse, 2026-10-07, Play Store (Play Store): “sickeningly expensive and won't run on my highend desktop. try to cancel? good luck” [source](https://play.google.com/store/apps/details?id=com.facebook.aura)
- Muse, 2026-10-02, Play Store (Play Store): “i didn't order and they've been charging me for months. i can't find a way to cancel.” [source](https://play.google.com/store/apps/details?id=com.facebook.aura)
- Poke, 2026-10-02, @interaction (X): “@zupbryy @peduarte @interaction sent them an email ages ago; they don’t reply. very unprofessional bad service. they’re charging me monthly for a poke sub i can’t use or cancel due to a changed phone number.” [source](https://twitter.com/1114896664643407872/status/2105978144058454506)

### 10. No charge for failed tasks

- Grok Bot, 2026-10-08, X search: Grok Bot, Grokbot, x.ai/bot (X): “@elonmusk i love grok bot, but this happens all the time. eating my usage up for mistakes that aren’t on my end. we should be refunded the usage time when the bot screws up. i think that would be fair right? [link]” [source](https://twitter.com/1543723247836876801/status/2108244250895024179)
- OpenClaw, 2026-09-29, X search: OpenClaw, openclaw.ai (X): “@thsottiaux i already built mine in hermes and openclaw. i'd rather my usage back.” [source](https://twitter.com/1512517416/status/2105059366261178637)
- Grok Bot, 2026-09-27, @bot (X): “@elonmusk we should get credits back for every time we have to re-explain something. like to make a footer not say something shouldn't need to be explained 5x. it's an easy task. at the very least, we should get some usage credits back for these repetitive askes. @bot @grok” [source](https://twitter.com/1229960681677438976/status/2104210261276266817)

### 11. Subscription activates right after payment

- Hark, 2026-10-17, @hark_labs (X): “hey @rycao18, was offered @hark_labs pro upgrade recently but haven’t gotten it activated yet. dropped several emails to support and no response still, would really appreciate if you could help look into it sir 🫡 [link]” [source](https://twitter.com/1710715541554450432/status/2111556363570577859)
- Grok Bot, 2026-10-13, @bot (X): “@elonmusk @bot i subscribed to grok premium and i'm now stuck with grok acting like it's never triggered. payment went through and everything. all because i wanted grok bot. maaan fix this shit” [source](https://twitter.com/2101162154938281984/status/2109875137650545020)
- Hermes Agent, 2026-09-22, @NousResearch (X): “hey @nousresearch is there something wrong with subscriptions portal? my payment history and subscription was completely vanished. [link]” [source](https://twitter.com/1086957899140739072/status/2102328766416752778)

### 12. Working upgrade codes and tier upgrades

- Hark, 2026-10-06, X search: Hark Pro, hark.com, Hark AI (X): “hark get me off the standard tier and upgrade me to hark pro. trynna lock in [link]” [source](https://twitter.com/1338205331948777475/status/2107547524001063117)
- Grok Bot, 2026-09-30, @bot (X): “@tibor_tee @bot i can’t upgrade my account from the free tier to pro. keeps saying successful but it stays on the free tier ☹️” [source](https://twitter.com/2002076594756857859/status/2105295732567863343)
- Hermes Agent, 2026-09-10, @NousResearch (X): “@nousresearch trying to buy/upgrade to the $200 subscription and the code fails. also, says i need to know your number to dm. [link]” [source](https://twitter.com/79582930/status/2097920183407100254)

## Every agent

| Agent | Overall rank | Reading | Customer love | 95% interval | n | Praise | Complaint |
|---|---|---|---|---|---|---|---|
| [Muse](https://feedbackbench.com/agents/muse.md) | 1 | 1st of 5 | 0.557 | 0.498–0.645 | 139 | 20 | 119 |
| [Hark](https://feedbackbench.com/agents/hark.md) | 4 | 2nd of 5 | 0.519 | 0.466–0.577 | 66 | 8 | 58 |
| [Hermes Agent](https://feedbackbench.com/agents/hermes-agent.md) | 2 | 3rd of 5 | 0.498 | 0.475–0.528 | 37 | 3 | 34 |
| [OpenClaw](https://feedbackbench.com/agents/openclaw.md) | 5 | 4th of 5 | 0.498 | 0.476–0.532 | 32 | 2 | 30 |
| [Grok Bot](https://feedbackbench.com/agents/grok-bot.md) | 3 | 5th of 5 | 0.437 | 0.403–0.483 | 177 | 9 | 168 |
| [ChatGPT Dots](https://feedbackbench.com/agents/dots.md) | 8 | Too few posts | – | – | 9 | 0 | 9 |
| [Poke](https://feedbackbench.com/agents/poke.md) | 9 | Too few posts | – | – | 5 | 0 | 5 |
| [Instinct](https://feedbackbench.com/agents/instinct.md) | 6 | Too few posts | – | – | 0 | 0 | 0 |
| [Gemini Spark](https://feedbackbench.com/agents/gemini-spark.md) | 7 | Too few posts | – | – | 0 | 0 | 0 |

## Posts

Receipts rule: Up to 5 praise and 5 complaint posts per area and 3 per criterion. Each is a whole post of 60 to 450 characters (700 for areas) with at least 8 words beyond handles and links, that judges the criterion, whose labels are all praise or all complaint, and that contains no slur. Posts that touch the fewest criteria come first, then posts of at most 280 characters, then the newest. A second large language model reads the first 3 candidates per slot and keeps a post only if it clearly praises, or clearly complains about, the agent on that criterion. Links and personal details removed by the source show as marks such as [link].

### Muse

- Praise, 2026-10-02, @muse (X): “@jeff_weinstein @link @link was quick & smooth, blown away with the ease & enjoyed how @muse gave me the option to either use the link integration or enter payment info manually.” [source](https://twitter.com/120210822/status/2105836249521307715)
- Complaint, 2026-10-15, X search: Muse from Meta, Meta Muse (X): “meta muse why can't i bind a chinese credit card, or what's going on? the country previously excluded china, and selecting the 37 american express card directly says invalid.” [source](https://twitter.com/728552809/status/2110535605499449570)
- Complaint, 2026-10-13, @muse (X): “⚠️ @applesupport @muse ₹2,999 refund now! it’s 3 day free trial still, my money is stuck,m!resolve this immediately and confirm my full refund, or i will escalate this complaint to consumer grievance channels. stop passing the blame. #apple #muse #refundmymoney #consumerright” [source](https://twitter.com/2109209516806168576/status/2109914684338163822)
- Complaint, 2026-10-13, @muse (X): “is anyone able to upgrade their @muse code plan?? i subscribed to a low tier to test things out but now i am locked out of upgrading my plan because i can't find the option anywhere” [source](https://twitter.com/1950764598782775296/status/2109988471968551028)

### Hark

- Praise, 2026-10-17, @hark_labs (X): “@hark_labs thx team. smooth checkout process and many thx [link]” [source](https://twitter.com/390799051/status/2111287463260148158)
- Complaint, 2026-10-17, @hark_labs (X): “@traviscurnutte @hark_labs it charged my card the full price 🫩.” [source](https://twitter.com/1866984741670440961/status/2111250168582750389)
- Complaint, 2026-10-17, @hark_labs (X): “@hark_labs did all the steps and your ai stole $30 from me? [link]” [source](https://twitter.com/722983921055453184/status/2111254779628569036)
- Complaint, 2026-10-17, @hark_labs (X): “@hark_labs @hark_labs this happened to me. gift card didn’t go through but charged my venmo instead :( [link]” [source](https://twitter.com/1825876011063349248/status/2111257026751791210)

### Hermes Agent

- Complaint, 2026-10-10, @NousResearch (X): “i made a mistake with the hermes upgrade, and when i clicked once, i was charged $22 without any confirmation... @nousresearch i wonder if i can get a refund for this...” [source](https://twitter.com/1826532042697572354/status/2108962333557227801)
- Complaint, 2026-09-16, @NousResearch (X): “@hermesagenttips @nousresearch the invitation page said $15 off for the first month, but the payment page still charged me $20 and the credit is $22.” [source](https://twitter.com/37254888/status/2100271273838514443)

### OpenClaw

- Complaint, 2026-10-05, @openclaw (X): “@premium @openclaw the money for the premium subscription has been deducted from my account, but why haven't i received the premium benefits?” [source](https://twitter.com/1983835338612338688/status/2107183623896272962)
- Complaint, 2026-09-21, @openclaw (X): “@premium @openclaw i paid for the premium subscription and they haven't activated the service for me.” [source](https://twitter.com/1855226017889054721/status/2102148674717700574)

### Grok Bot

- Praise, 2026-10-07, r/GrokBot (Reddit): “i did the same thing. went from supergrok to supergrok plus. they refunded me time remaining from supergrok and applied the prorate to supergrok plus and reset my limit” [source](https://www.reddit.com/r/GrokBot/comments/1wyx607/usage_limit/pebx40x/)
- Praise, 2026-10-03, @bot (X): “i just noticed that the excess grok @bot usage amount i had to pay out-of-pocket for was added back to my @xdevelopers credits. thank you! @x @spacex @mattyp” [source](https://twitter.com/1710844843818160128/status/2106257179326198024)
- Praise, 2026-09-07, r/cursor (Reddit): “no hidden cost. on-demand charge is off by default. grok bot is amazing. agentic ai is amazing.” [source](https://www.reddit.com/r/cursor/comments/1w9udb4/is_cursor_worth_it/p8edem4/)
- Complaint, 2026-10-18, @bot (X): “@bot i can only use you in the grok app. on the grok bot app it shows my trial and on the web it shows the trial, but i’ve upgraded. been a week like this” [source](https://twitter.com/621445221/status/2111787222647058514)
- Complaint, 2026-10-17, @bot (X): “@bot i purchased the premium membership several days ago, why is it still in "under review" status?” [source](https://twitter.com/1439751405263155202/status/2111417207544778774)
- Complaint, 2026-10-14, X search: Grok Bot, Grokbot, x.ai/bot (X): “@grok @bot @imagine credits cannot be purchased according to the app, even with the auto top-up enabled... [link]” [source](https://twitter.com/110874001/status/2110479727081529775)

### ChatGPT Dots

- Complaint, 2026-10-08, Even AI Companies Can't Get AI To Work.. (YouTube): “i figured it was just regular hiccups that could happen with anything. so i stupidly resubbed to chatgpt… dots. is. trash. i requested a refund within 5 hours and they denied my refund. had to get my bank involved and my bank issued me a refund. open ai is down baaaaaddd.” [source](https://www.youtube.com/watch?v=NrWEWyRL85k&lc=UgzakQNnSo9V9ipy6yl4AaABAg)
- Complaint, 2026-10-07, X search: ChatGPT dots, ChatGPT dot, OpenAI dots, OpenAI's dot (X): “no warning mechanism, just a pure money-sucking beast! 😡 everyone using dot must remember to turn off automatic recharge in the background! i have submitted a refund appeal to customer service. @openai @openaisupport #chatgpt #openai #dot #bug” [source](https://twitter.com/2778653371/status/2107772531159802216)
- Complaint, 2026-09-30, X search: ChatGPT dots, ChatGPT dot, OpenAI dots, OpenAI's dot (X): “total disaster from openai - dots non available in eu - 200$ plan halved - ultrafast only available for 500$ plan - credit bonus promised in email, not received - client support not working - codex cli update not working - desktop app full of bugs - much more...” [source](https://twitter.com/1486106552822022151/status/2105090694146846840)

### Poke

- Complaint, 2026-09-05, @interaction (X): “@interaction i am charged every month even i canceled my sub and your team said i am unsubbed” [source](https://twitter.com/1751253442926923776/status/2096372701556535304)
- Complaint, 2026-10-02, @interaction (X): “@zupbryy @peduarte @interaction sent them an email ages ago; they don’t reply. very unprofessional bad service. they’re charging me monthly for a poke sub i can’t use or cancel due to a changed phone number.” [source](https://twitter.com/1114896664643407872/status/2105978144058454506)
- Complaint, 2026-10-01, @interaction (X): “@interaction your ai agent poke has been promising me a refund for months for accidental pro charges, and now its email tool keeps crashing with database errors instead of sending it. fix your billing and get back to me” [source](https://twitter.com/1562472293493682178/status/2105526150500163682)