# Buying products, orders and purchase judgment (`act.shopping`)

Feedback Bench, personal agents, built 2026-10-19, window 2026-08-31 to 2026-10-18. Web page: https://feedbackbench.com/#/criterion/act.shopping

Area: [Getting tasks done](https://feedbackbench.com/criteria/act.md)

**Definition.** Whether the agent finds, compares and orders goods well, including deal finding, carts, checkout and sensible purchase choices.

**Boundary.** Not this: see [Asks before acting: too little or too much](https://feedbackbench.com/criteria/control.approval.md) when it buys without consent; see [Web research, monitoring and summarising information](https://feedbackbench.com/criteria/act.research.md) when it only compares prices without buying.

Rated user-weeks, all agents: 826. Complaint share: 19%.

## The brief

Written by large language models from this page's numbers and the posts it quotes, then checked: every number in the text is in the build. Interpretation, not measurement.

Muse is best at shopping and ordering, and Grok Bot is second. Their users rarely describe a purchase that stalls at checkout. Hark is where buying breaks down, mostly at the point of payment. Shopping makes up 1.5% of what users of AI personal agents rate. Hark is 3rd of 3 ranked agents. Its users rate shopping 11.02 times as often as other users, and they write 48% of the category's complaints here.

### What separates the best from the rest

No agent ranks high or ranks low here. Of the three ranked agents, Muse and Grok Bot score better than the category norm and Hark scores worse. Hark users describe an agent that finds the item and fills the cart but cannot finish the purchase. Payments get declined, virtual cards break and checkouts throw errors. Complaints about Muse and Grok Bot are spread across other problems. Retailer sites block the agent, or it picks items that miss what the user wanted. Some Muse users also say it overpays.

- **Ranks high**: no agent
- **Ranks low**: no agent

## How it breaks

Rule: A separate pass sorts complaints into failure modes. For each criterion with at least 30 complaining user-weeks, a large language model reads 150 complaint posts drawn at random and names 4 to 8 failure modes; a second large language model then puts every complaint post on that criterion in one mode, or in Other when it fits none. Modes are fixed once named, and new posts are sorted into them each week. A mode counts distinct user-weeks with a complaint in it, per agent; across agents, one user-week per agent. Modes do not change the labels or the Feedback Score. Examples: up to 3 posts per mode from different users, chosen and checked as receipts are.

The largest failure mode is a checkout or payment that fails to complete. It accounts for 32% of complaining user-weeks, and Hark users account for 86% of it. Hark users also lead the complaints about slow orders that take many turns and about the agent acting on wrong details without confirming. Retailer sites blocking the agent is mostly a Muse problem, with 58% of that mode. So is overpaying, where Muse users write 88% of the complaints.

158 complaining user-weeks.

| Failure mode | User-weeks | Posts | Agents (user-weeks) | Definition |
|---|---|---|---|---|
| Checkout or payment fails to complete | 51 | 56 | Hark 44, Muse 3, ChatGPT Dots 1, Grok Bot 1, Hermes Agent 1, OpenClaw 1 | The agent finds the item and fills a cart but cannot finish the purchase, because the payment is declined, a virtual card breaks, the checkout throws errors, it refuses to buy, or it offers no fallback such as letting the user enter their own card; site-level blocking before checkout is out. |
| Retailer sites block the agent | 19 | 19 | Muse 11, Grok Bot 4, ChatGPT Dots 2, Hark 1, OpenClaw 1 | The agent cannot get into or finish work on a shopping site because of bot blocks, captchas, repeated human checks, no access from its cloud browser, or account bans for automated use; this covers access being refused, not a purchase that was reached and then failed. |
| Ordering is slow and needs many turns | 18 | 20 | Hark 11, Muse 5, ChatGPT Dots 1, Grok Bot 1 | Simple orders take far longer or need many more back-and-forth turns than doing them by hand (for example 45 minutes for a grocery order or 12 messages to buy a remote), even when they eventually succeed; total failures caused by blocking are out. |
| Acts on wrong details without confirming | 17 | 17 | Hark 10, Muse 6, Grok Bot 1 | The agent carries out a buying or selling step with wrong or unapproved details, such as a made-up shipping address, accepting a lowball offer, sharing a home address, ruining listings or saying a task is done when it is not; payment failures and bad product choices are out. |
| Product picks ignore user needs and taste | 12 | 12 | Muse 6, Grok Bot 5, Hermes Agent 1 | The agent chooses or recommends items that do not match what the user asked for or likes, such as the wrong gender, odd or unwanted products, poor brands, bad snack picks, or wrong quantities; this is about the fit of the choice, not its price. |
| Overpays instead of finding best price | 8 | 9 | Muse 7, Grok Bot 1 | The agent pays or recommends a higher price than is easily available, for example by taking the first search result, using resellers or fee-charging intermediaries, or favouring its own platform's sellers over cheaper official or rival sources; picking the wrong kind of product is out. |
| Cannot locate specific or nearby items | 5 | 5 | Grok Bot 3, Hark 1, Muse 1 | The agent fails to find a particular, discontinued, niche or locally available product (for example something to buy in person tonight) that the user asked it to source, even though no site blocked it. |
| Stale or fabricated deal and stock info | 2 | 3 | Muse 2 | The agent reports deals, links, listings or in-store stock that are expired, broken, made up or unchecked, and presents them as valid; failing to find any matching product at all is out. |
| Other | 27 | 28 | Hark 10, Muse 9, ChatGPT Dots 3, Grok Bot 2, Gemini Spark 1, Hermes Agent 1, OpenClaw 1 | Complaints that fit none of the modes above. |

#### Checkout or payment fails to complete

- Hark, 2026-10-18, @hark_labs (X): “@hark_labs the checkout timed out after multiple tries. could i just get a pizza. i've been on this app for an hour trying to get it working friday” [source](https://twitter.com/15886870/status/2111845403381370949)
- Hark, 2026-10-17, @hark_labs (X): “@hark_labs not working: “bad luck, doordash declined the $30 gift card, so i didn't place the order and nothing was charged. the card's still yours. want me to hold the cart and retry the card in a few minutes, or pay the $33.00 yourself?”” [source](https://twitter.com/1644184117934800896/status/2111354533213524420)
- Hark, 2026-10-17, @hark_labs (X): “@hark_labs yo my shit didnt work </3 and ive been trying for 40 fucking minutes, sold my soul for a $30 dollar gift card that didnt work” [source](https://twitter.com/1536159937700802561/status/2111353415314083914)

#### Retailer sites block the agent

- Muse, 2026-09-21, Play Store (Play Store): “doesn't work. had it shop marketplace and it could only load one picture and all other listed wouldn't load” [source](https://play.google.com/store/apps/details?id=com.facebook.aura)

#### Ordering is slow and needs many turns

- Hark, 2026-10-17, @hark_labs (X): “@hark_labs bad luck. never worked so hard to order a pizza. [link]” [source](https://twitter.com/10562572/status/2111311055502856290)
- Hark, 2026-10-17, @hark_labs (X): “@hark_labs the amount of fighting i’m having to do to get this pizza is insane” [source](https://twitter.com/2075314478913064960/status/2111271958432092386)
- Hark, 2026-10-16, @hark_labs (X): “@hark_labs nah it was stuck waiting in line on the site until the free coupon expired and then charged me 32 for a is pie” [source](https://twitter.com/1497008189849571338/status/2111244805749490152)

#### Acts on wrong details without confirming

- Hark, 2026-10-17, @hark_labs (X): “@rickymay @sebastiangallic @hark_labs mine charged for me for it and then the pizzas to @hark_labs building lol” [source](https://twitter.com/2099620831379001344/status/2111308723050168360)
- Hark, 2026-10-17, @hark_labs (X): “@rickymay @hark_labs mine order 2 pizzas from the wrong place” [source](https://twitter.com/1886408886728704000/status/2111295273985286255)
- Hark, 2026-10-17, X search: Hark Pro, hark.com, Hark AI (X): “@adcock_brett order went through but charged my personal card instead of discount coupon. reached out to [email]. disappointed.” [source](https://twitter.com/1592921333385482240/status/2111246664195531084)

#### Product picks ignore user needs and taste

- Muse, 2026-10-17, @muse (X): “i wonder if @muse is overindexing on affiliate reviews or something because the sheets and the mattress it picked out for me are absolutely horrible” [source](https://twitter.com/27169884/status/2111510563801186716)
- Grok Bot, 2026-10-02, X search: Grok Bot, Grokbot, x.ai/bot (X): “@keytryer yeah they seem weirdly bad at like asking them for stuff to buy in general. i tried asking grokbot to like optimize my diet and just pick stuff around me that is healthy and it picks some random place like a [address]out for no reason at all” [source](https://twitter.com/1457238900594860032/status/2105838817139921292)
- Grok Bot, 2026-09-27, X search: Grok Bot, Grokbot, x.ai/bot (X): “i had grokbot do my shopping and for some reason it has bought me a baby french book [link]” [source](https://twitter.com/1683919374/status/2104185736844951658)

#### Overpays instead of finding best price

- Muse, 2026-10-05, Play Store (Play Store): “very useless. i could do nearly everything myself and much faster. this is nothing but a marketing tool for meta. it searches for products mostly from those business that sell on their platform so you really arent getting the best price.” [source](https://play.google.com/store/apps/details?id=com.facebook.aura)
- Muse, 2026-10-05, App Store (App Store): “in my last concert of tandon you gave me a reseller price which was higher than the original website when tickets were still available” [source](https://apps.apple.com/us/app/muse-from-meta/id6760173601)
- Muse, 2026-09-29, App Store (App Store): “muse bought my movie tickets through fandango instead of the theater's official site, so i paid a convenience fee i could have avoided. when its payment method failed, it also never offered me the option to just enter my own card. it should prefer official sites and respect the user's stated preferences.” [source](https://apps.apple.com/us/app/muse-from-meta/id6760173601)

#### Cannot locate specific or nearby items

- Muse, 2026-10-03, Play Store (Play Store): “can it order me a sandwich from jersey mike's? nope. it couldn't do it.” [source](https://play.google.com/store/apps/details?id=com.facebook.aura)
- Grok Bot, 2026-10-02, X search: Grok Bot, Grokbot, x.ai/bot (X): “hey - help me find rain boots, in my size, that i can purchase irl tonight: + muse: fail + instinct: fail + grokbot: fail agi” [source](https://twitter.com/1129037458056855552/status/2106153454800429384)

#### Stale or fabricated deal and stock info

- Muse, 2026-10-13, @muse (X): “@muse and instinct (cc @noahrshinn) have the same faliure modes. when shopping for me neither one validates in stock status, and neither one does due diligence on the seller. have gotren multiple oos and shady seller linos from both. why isnt this default behavior?” [source](https://twitter.com/1894916211982381056/status/2109833315935199322)
- Muse, 2026-10-06, @muse (X): “@muse for example, it's unable to search anything for prime day deals or even find articles for affiliate links to prime day deals. when it does find something, the links are expired.” [source](https://twitter.com/287825341/status/2107593183848968388)

#### Other

- Hark, 2026-10-17, Play Store (Play Store): “instantly scammed me on pizza order. terrible organization too. bad app.” [source](https://play.google.com/store/apps/details?id=com.hark.android)
- Hark, 2026-10-17, @hark_labs (X): “@hark_labs can i have my pizza + compensation for my feed now being filled with other people dealing with the same awful experience?” [source](https://twitter.com/1700161785796378624/status/2111345758381199483)
- ChatGPT Dots, 2026-10-16, X search: ChatGPT dots, ChatGPT dot, OpenAI dots, OpenAI's dot (X): “grok @bot did what chatgpt dots couldn’t: order a gift for a client. [link]” [source](https://twitter.com/23526562/status/2111219412921724957)

## Top requests

What users ask to add or change, most asked first. 81 user-weeks ask for something. Requests do not change the Feedback Score. Rule: A separate pass by a large language model reads every counted post and extracts what the user asks the agent or its vendor to add or change, with the criteria it maps to and a short normalised wording; it does not touch the labels or the Feedback Score. A large language model groups the wordings within each criterion (the first criterion the request maps to) into themes, and a second pass merges themes that ask for the same change under different criteria; a merged theme sits under the criterion most of its requests map to, and code counts it once. A theme counts distinct user-weeks that ask for it, per agent; across agents, one user-week per agent. Themes asked in fewer than 2 user-weeks, and requests that share no theme, are not shown. Examples: up to 3 posts per theme from different users, without slurs: whole posts of 60 to 450 characters with at least 8 words beyond handles and links, posts of at most 280 characters first, then the newest.

| Rank | Request | User-weeks | Posts | Agents (user-weeks) |
|---|---|---|---|---|
| 1 | Automated grocery and household ordering | 12 | 12 | Grok Bot 5, Muse 3, OpenClaw 3, ChatGPT Dots 1 |
| 2 | Deal finding across shopping sites | 9 | 9 | Muse 6, Grok Bot 2, OpenClaw 1 |
| 3 | Agent completes purchases end to end | 8 | 8 | Muse 4, Gemini Spark 2, Grok Bot 2 |
| 4 | Agent pays with its own payment method | 6 | 6 | Muse 3, Grok Bot 2, ChatGPT Dots 1 |
| 5 | Working gift cards and promo checkout | 4 | 5 | Hark 4 |
| 6 | Ecommerce store management tools | 4 | 4 | Grok Bot 2, Hermes Agent 1, Muse 1 |
| 7 | Marketplace listing and posting | 4 | 4 | Muse 4 |
| 8 | Automatic coupon and discount application | 3 | 3 | Grok Bot 1, Hermes Agent 1, Muse 1 |
| 9 | Seller verification and purchase preferences | 3 | 3 | Muse 2, Grok Bot 1 |
| 10 | Automatic buying on price drops or releases | 2 | 2 | Hark 1, Muse 1 |
| 11 | Payment approval and verification codes | 2 | 2 | Hermes Agent 1, Muse 1 |
| 12 | Simpler checkout without forced login | 2 | 2 | Muse 2 |

### 1. Automated grocery and household ordering

- Grok Bot, 2026-10-16, X search: Grok Bot, Grokbot, x.ai/bot (X): “@nota_bull i would say amzn because of their lead in land/power/shell but i’m pissed they won’t let my grok bot buy paper towels for me so goog” [source](https://twitter.com/948769902/status/2111115674269675790)
- Grok Bot, 2026-10-06, X search: Grok Bot, Grokbot, x.ai/bot (X): “@brianroemmele @bot can grok bot + optimus go to the grocery in my tesla? they check my inventory and just go on their own to keep me stocked in eggs, beef, greek yogurt, and green tea?” [source](https://twitter.com/1516871889528004609/status/2107512587495637027)
- Grok Bot, 2026-10-04, @bot (X): “@griswold @bot as someone who really does not derive any pleasure from the grocery shopping experience, this is something i find to be a perfect use of ai. i want it too.” [source](https://twitter.com/629363114/status/2106868055871566057)

### 2. Deal finding across shopping sites

- Grok Bot, 2026-10-15, @bot (X): “@oasishealthapp @bot please scan the websites and send me the top 5 cheapest and then the top 5 with the most testing done” [source](https://twitter.com/1539139014783008771/status/2110585290775511530)
- Muse, 2026-10-13, App Store (App Store): “it looks like you can’t compare the products listed on amazon, it will be great and much convenient if you can fix this problem.” [source](https://apps.apple.com/us/app/muse-from-meta/id6760173601)
- Muse, 2026-10-06, @muse (X): “i have been asking @muse to help search for different deals for me, like computers, and it's surprisingly terrible. it can't search fb marketplace! when it searches other websites, it runs into captchas and lies that it found deals that are expired from affiliate blogs.” [source](https://twitter.com/287825341/status/2107592932849242163)

### 3. Agent completes purchases end to end

- Grok Bot, 2026-10-06, X search: Grok Bot, Grokbot, x.ai/bot (X): “grok bot + x pay would be awesome please bring to singapore please so i can have my bots do the shopping for me” [source](https://twitter.com/1946635320797347840/status/2107318737334620322)
- Muse, 2026-10-03, Play Store (Play Store): “great app to use ..i wanna use it more for ordering more stuff..” [source](https://play.google.com/store/apps/details?id=com.facebook.aura)
- Gemini Spark, 2026-09-09, X search: Gemini Spark (X): “@samsheffer why not have gemini spark buy it for you? or is it not able to?” [source](https://twitter.com/2054834265922379776/status/2097753435236180463)

### 4. Agent pays with its own payment method

- Muse, 2026-10-03, Play Store (Play Store): “i want the app i'm looking for. not something to help me b shop. i want the app to pay my card. this is very annoying!!!” [source](https://play.google.com/store/apps/details?id=com.facebook.aura)
- Muse, 2026-09-25, @muse (X): “@muse first, give the agent eyes. 👀 then give it a way to pay. 💳” [source](https://twitter.com/2028747604956450816/status/2103287973727088736)
- ChatGPT Dots, 2026-10-06, X search: ChatGPT dots, ChatGPT dot, OpenAI dots, OpenAI's dot (X): “this is probably going to be one of the biggest unlockers of using products like dot today. so many use-cases like where i would rather have chatgpt dot pay directly. i wanted to book a ticket for a show which sells out at 5 am ist. even though dot can book it for me, i still need to be awake to make the payment.” [source](https://twitter.com/1096522867/status/2107319261123531261)

### 5. Working gift cards and promo checkout

- Hark, 2026-10-17, @hark_labs (X): “@hark_labs @adcock_brett update for the hark team: every time i try to order my free pizza, i get "gift card tool unavailable, order not processed." that's the error i keep hitting. can you take a look?” [source](https://twitter.com/1809317559382208515/status/2111278977843089715)
- Hark, 2026-10-17, @hark_labs (X): “@chrisgpt @hark_labs have it open checkout then it entered the code in the next screen, then if it can’t go through open doordash yourself to finish the order with the discount” [source](https://twitter.com/1681021708923465728/status/2111275503978008964)
- Hark, 2026-10-17, @hark_labs (X): “@hark_labs can you just send it the gift card normally to mail and we will apply it by ourselves at checkout please?” [source](https://twitter.com/1843737344203014144/status/2111268396977332404)

### 6. Ecommerce store management tools

- Hermes Agent, 2026-10-14, X search: Hermes Agent, hermes-agent, Hermes Desktop (X): “@markbuildsbrand bro i would love a guide on hermes agent for ecommerce 🙂” [source](https://twitter.com/1074626024938311680/status/2110413171051917649)
- Grok Bot, 2026-10-09, @bot (X): “@thecreativepenn @bot yes, this is extremely annoying of them. i don't care if they want to ban agentic shopping, but agentic update of storefront and dashboards/shelves would be enormously helpful. especially for those of us with dozens of products.🙄” [source](https://twitter.com/1394785083480023042/status/2108552616498397258)
- Muse, 2026-09-21, @muse (X): “@finkd @muse @finkd any plans to expand muse capabilities to help e-commerce store owners? would love to have @muse help with the shopify store setup, product sourcing, market research, ad creative, campaign management, and overall, day to day operations of the store.” [source](https://twitter.com/1432032838812114945/status/2102160539321262403)

### 7. Marketplace listing and posting

- Muse, 2026-10-17, App Store (App Store): “unable to do quite a few things, such as making facebook marketplace posts and looking up products on amazon. i wish the app were more useful.” [source](https://apps.apple.com/us/app/muse-from-meta/id6760173601)
- Muse, 2026-09-19, @muse (X): “@mattprd @alimirza2k @muse all i want is a way to list things on marketplace and not have to deal with the buyer messages” [source](https://twitter.com/759347/status/2101383254058160539)
- Muse, 2026-09-18, @muse (X): “@muse @facebook do better your own marketplace tools don’t work for me [link]” [source](https://twitter.com/285846015/status/2100925784596635666)

### 8. Automatic coupon and discount application

- Muse, 2026-09-11, @muse (X): “@billyjhowell @muse @alexandr_wang clip all safeway coupons on your account 🥁” [source](https://twitter.com/1401805004088823810/status/2098518591998185949)
- Hermes Agent, 2026-10-11, r/hermesagent (Reddit): “that’s the big thing the api access is missing right now is coupon clipping. i have been struggling to get a browser working on the desktop app. it tries to use mouse control and screenshots and takes forever and burns usage. i think hermes has a built in browser it can control but everything seems to be bot blocked” [source](https://www.reddit.com/r/hermesagent/comments/1x1t4kd/hermes_helped_improve_my_marriage_meal_planning/pfag087/)

### 9. Seller verification and purchase preferences

- Muse, 2026-10-13, @muse (X): “@muse and instinct (cc @noahrshinn) have the same faliure modes. when shopping for me neither one validates in stock status, and neither one does due diligence on the seller. have gotren multiple oos and shady seller linos from both. why isnt this default behavior?” [source](https://twitter.com/1894916211982381056/status/2109833315935199322)
- Grok Bot, 2026-09-20, @bot (X): “ooo i’d love to be able to see if that merchant has a x account verified so you can confirm receipt 😊🚬🚬 or if i wanted to leave you a review i could see that from my receipt. either way my @bot told me to say that” [source](https://twitter.com/2057142079504228352/status/2101529733141872879)
- Muse, 2026-09-29, App Store (App Store): “muse bought my movie tickets through fandango instead of the theater's official site, so i paid a convenience fee i could have avoided. when its payment method failed, it also never offered me the option to just enter my own card. it should prefer official sites and respect the user's stated preferences.” [source](https://apps.apple.com/us/app/muse-from-meta/id6760173601)

### 10. Automatic buying on price drops or releases

- Hark, 2026-10-06, @hark_labs (X): “@hark_labs will hark buy trading cards for me when they drop, so i have a higher success rate of getting product before they sell out???” [source](https://twitter.com/1869495388266221568/status/2107593719268405689)
- Muse, 2026-09-11, @muse (X): “@gravity0890 @meta @muse also i believe it's good for finding deals on supliments/vitamins. it's time consuming to find the right one with no additives and a good price. if it can tell you when the price drops... and make order... will be awesome. saving money :)” [source](https://twitter.com/11191052/status/2098298463339393209)

### 11. Payment approval and verification codes

- Muse, 2026-09-26, X search: Muse from Meta, Meta Muse (X): “@amazon i tried to have my @meta muse agent buy some stuff for me but it was blocked. we need like a trusted agent certificate/authorization process or something that allows bots to buy stuff for their humans. i don't want to browse for crap. i'd rather just have my bot go find stuff given budget, shipping, whatever constraints and order for me. already works with @walmart and @samsclub.” [source](https://twitter.com/1354941805930962948/status/2103912812955263131)

### 12. Simpler checkout without forced login

- Muse, 2026-09-09, @muse (X): “👀 @muse almost got me to make a purchase and the experience was not bad! two things holding it back: - forced login (this one's on shopping sites, not meta). guest checkout is table stakes in the ai shopping era. - latency. the longer it takes, the worse the experience gets. overall, cool product. congrats @alexandr_wang @finkd!” [source](https://twitter.com/1148669001406529540/status/2097753318122734023)

## Every agent

| Agent | Overall rank | Reading | Customer love | 95% interval | n | Praise | Complaint |
|---|---|---|---|---|---|---|---|
| [Muse](https://feedbackbench.com/agents/muse.md) | 1 | 1st of 3 | 0.603 | 0.562–0.639 | 386 | 338 | 48 |
| [Grok Bot](https://feedbackbench.com/agents/grok-bot.md) | 3 | 2nd of 3 | 0.576 | 0.547–0.605 | 179 | 161 | 18 |
| [Hark](https://feedbackbench.com/agents/hark.md) | 4 | 3rd of 3 | 0.296 | 0.243–0.346 | 178 | 103 | 75 |
| [Hermes Agent](https://feedbackbench.com/agents/hermes-agent.md) | 2 | Too few posts | – | – | 27 | 24 | 3 |
| [OpenClaw](https://feedbackbench.com/agents/openclaw.md) | 5 | Too few posts | – | – | 25 | 22 | 3 |
| [ChatGPT Dots](https://feedbackbench.com/agents/dots.md) | 8 | Too few posts | – | – | 19 | 12 | 7 |
| [Instinct](https://feedbackbench.com/agents/instinct.md) | 6 | Too few posts | – | – | 9 | 9 | 0 |
| [Gemini Spark](https://feedbackbench.com/agents/gemini-spark.md) | 7 | Too few posts | – | – | 3 | 2 | 1 |
| [Poke](https://feedbackbench.com/agents/poke.md) | 9 | Too few posts | – | – | 0 | 0 | 0 |

## Posts

Receipts rule: Up to 5 praise and 5 complaint posts per area and 3 per criterion. Each is a whole post of 60 to 450 characters (700 for areas) with at least 8 words beyond handles and links, that judges the criterion, whose labels are all praise or all complaint, and that contains no slur. Posts that touch the fewest criteria come first, then posts of at most 280 characters, then the newest. A second large language model reads the first 3 candidates per slot and keeps a post only if it clearly praises, or clearly complains about, the agent on that criterion. Links and personal details removed by the source show as marks such as [link].

### Muse

- Praise, 2026-10-17, @muse (X): “one of my favorite uses for @muse is asking it to look for coupons i can apply before making any purchase. it’s helped me save a lot of money 🙌🏻” [source](https://twitter.com/162514131/status/2111517385236910513)
- Praise, 2026-10-17, X search: Muse from Meta, Meta Muse (X): “@meta muse found me best deal, 27k jeep which is actually worth ~55k @finkd rocks [link]” [source](https://twitter.com/4637551575/status/2111547764199117221)
- Praise, 2026-10-17, Play Store (Play Store): “just started using it this week. so far i love it. i even had it order a product for me.” [source](https://play.google.com/store/apps/details?id=com.facebook.aura)
- Complaint, 2026-10-17, @muse (X): “i wonder if @muse is overindexing on affiliate reviews or something because the sheets and the mattress it picked out for me are absolutely horrible” [source](https://twitter.com/27169884/status/2111510563801186716)
- Complaint, 2026-10-13, @muse (X): “@muse and instinct (cc @noahrshinn) have the same faliure modes. when shopping for me neither one validates in stock status, and neither one does due diligence on the seller. have gotren multiple oos and shady seller linos from both. why isnt this default behavior?” [source](https://twitter.com/1894916211982381056/status/2109833315935199322)
- Complaint, 2026-10-13, App Store (App Store): “it looks like you can’t compare the products listed on amazon, it will be great and much convenient if you can fix this problem.” [source](https://apps.apple.com/us/app/muse-from-meta/id6760173601)

### Grok Bot

- Praise, 2026-10-17, X search: Grok Bot, Grokbot, x.ai/bot (X): “it’s actually a neck-and-neck between me and the @grok @bot, but he still finds better deals faster. 😎 [link]” [source](https://twitter.com/306454889/status/2111594419937788189)
- Praise, 2026-10-15, X search: Grok Bot, Grokbot, x.ai/bot (X): “another random use for grok @bot, snagging sold-out items. the caitlyn clark pink shoes launched yesterday were sold out in minutes. grok bot was tasked with scouting stores, monitoring stock, watching x for restock updates, and grabbing them. it worked. [link]” [source](https://twitter.com/1730631412737363968/status/2110793331307344274)
- Praise, 2026-10-15, Ep 131: SpaceX is guaranteeing to cover any Grok Bot purchase errors to encourage wider use of the… (YouTube): “i used it yesterday to buy epoxy delivered by ups. filled out an online firm and then accessed my card using proton pass. i even gave it basic measurements, and it puckef the product and adjusted for cooler temps in my area for curing time. exactly what i needed” [source](https://www.youtube.com/watch?v=uYvkvwWOH_Q&lc=UgxhL7b-eqJKBKSuz_x4AaABAg)
- Complaint, 2026-10-06, @bot (X): “@elonmusk @bot yesterday it choked rather badly on making an order, so i don’t trust it for that yet.” [source](https://twitter.com/1519398991334711298/status/2107513129722679454)
- Complaint, 2026-10-02, X search: Grok Bot, Grokbot, x.ai/bot (X): “@keytryer yeah they seem weirdly bad at like asking them for stuff to buy in general. i tried asking grokbot to like optimize my diet and just pick stuff around me that is healthy and it picks some random place like a [address]out for no reason at all” [source](https://twitter.com/1457238900594860032/status/2105838817139921292)
- Complaint, 2026-10-02, X search: Grok Bot, Grokbot, x.ai/bot (X): “hey - help me find rain boots, in my size, that i can purchase irl tonight: + muse: fail + instinct: fail + grokbot: fail agi” [source](https://twitter.com/1129037458056855552/status/2106153454800429384)

### Hark

- Praise, 2026-10-17, @hark_labs (X): “@hark_labs shit worked. got a smaller pie to also get some beverages too. wow [link]” [source](https://twitter.com/2095743155312467968/status/2111248013142401458)
- Praise, 2026-10-17, @hark_labs (X): “@adcock_brett is now on my best list @hark_labs coming in handy with full hands off shopping via their app [link]” [source](https://twitter.com/1258651448608460800/status/2111251267175760180)
- Praise, 2026-10-17, @hark_labs (X): “@adcock_brett thank you @hark_labs for buying my pizza. 🍕 @adcock_brett [link]” [source](https://twitter.com/2101865426556760064/status/2111256457400242317)
- Complaint, 2026-10-18, @hark_labs (X): “@hark_labs the checkout timed out after multiple tries. could i just get a pizza. i've been on this app for an hour trying to get it working friday” [source](https://twitter.com/15886870/status/2111845403381370949)
- Complaint, 2026-10-17, @hark_labs (X): “@hark_labs @hark_labs i had high hopes! failed to order emailing support [link]” [source](https://twitter.com/919348313211600896/status/2111246199479316605)
- Complaint, 2026-10-17, @hark_labs (X): “@hark_labs couldn't get the pizza delivery to work but it did get me to finally download the app and start putting it to work.” [source](https://twitter.com/1587164847107629056/status/2111247030127362082)

### Hermes Agent

- Praise, 2026-10-18, X search: Hermes Agent, hermes-agent, Hermes Desktop (X): “i sent this tweet to my hermes agent and it not only identified that it's wrong coupon code.... but it ordered the domain for me too [link] [link]” [source](https://twitter.com/1384843616145666049/status/2111803598183223364)
- Praise, 2026-10-13, X search: Hermes Agent, hermes-agent, Hermes Desktop (X): “my hermes agent went shopping for 6 gpus. it came back with a full ebay market report. - nvidia - amd - complete servers. - eu delivery. - two benchmark tracks. - software support. best find: 6 used tesla p40s, 144gb of vram, $1,722. it even flagged which cards current vllm won’t run on. powered by tinyfish search + fetch. real listings, real prices, 100+ cited sources.” [source](https://twitter.com/1032195487/status/2110044685838274914)
- Praise, 2026-10-12, X search: Hermes Agent, hermes-agent, Hermes Desktop (X): “today in trying to automate my life: hermes desktop found all of the items from my (apple) reminders app's shopping list, found matching items on shopee (with an expressed preference for purchasing from the same vendor as before or a reputable vendor), and added them to the shopping cart. 👌🏻” [source](https://twitter.com/14832465/status/2109521841060766140)

### OpenClaw

- Praise, 2026-10-18, X search: OpenClaw, openclaw.ai (X): “@richontech this works flawlessly for amazon (so far lol). openclaw fills my amazon cart with groceries each sunday morning, i add/remove a few things (faster than asking it to) and then check out.” [source](https://twitter.com/2029596414683287552/status/2111919160683110722)
- Praise, 2026-10-05, X search: OpenClaw, openclaw.ai (X): “@avishka82 i actually use ai to cook a lot. my openclaw + swiggy mcp is great, i ask it to add all the ingredients to my cart and also only use ingredients on instamart, and like it’s actually great considering the amount of culinary science it knows” [source](https://twitter.com/2806047738/status/2106990397612523736)
- Praise, 2026-09-29, X search: OpenClaw, openclaw.ai (X): “@mathiaschu i already do that with openclaw, i tell it to search for something on mercado libre or amazon and it gives me the best recommendations. yesterday i bought some sheets 30% cheaper than a traditional store.” [source](https://twitter.com/43194620/status/2104748004741640287)
- Complaint, 2026-09-29, X search: OpenClaw, openclaw.ai (X): “i told cue that i have been reading science fiction works recently, leaning towards domestic writers. he recommended me <<beijing folding>>, and i asked him to directly help me buy a copy on jd, but i don't know if it will be successful. previously, openclaw and lobster both failed. [link]” [source](https://twitter.com/777570482/status/2104829028658192840)
- Complaint, 2026-09-10, X search: OpenClaw, openclaw.ai (X): “@holman @muse it answers really fast and it’s computer use to control the browser is very good too. it was the first time that i was able to buy something using an agent controlling my shopping cart for some reason i could never get this to work with my openclaw.” [source](https://twitter.com/40573763/status/2098063914256707905)

### ChatGPT Dots

- Praise, 2026-10-18, X search: ChatGPT dots, ChatGPT dot, OpenAI dots, OpenAI's dot (X): “was skeptical of the utility of chatgpt dots, but i set up a long-term task for finding me a good deal for a quality mechanical keyboard and it did a pretty good job” [source](https://twitter.com/1508937527364829191/status/2111615602456400292)
- Praise, 2026-10-17, X search: ChatGPT dots, ChatGPT dot, OpenAI dots, OpenAI's dot (X): “i’ve been having my dot from openai make family meal plans and order groceries for delivery thru instacart. it’s actually amazing” [source](https://twitter.com/1733168967135514624/status/2111460352965697700)
- Praise, 2026-10-15, X search: ChatGPT dots, ChatGPT dot, OpenAI dots, OpenAI's dot (X): “my favorite thing @openai dot is great at is coupon clipping automation, during checkout can just type my number and get all the discounts/coupons i wouldnt have had. all grocery stores probably work with this probably. [link]” [source](https://twitter.com/705214049756155904/status/2110760258607910988)
- Complaint, 2026-10-16, X search: ChatGPT dots, ChatGPT dot, OpenAI dots, OpenAI's dot (X): “trying to get my @chatgpt #dot to source some stuff on alibaba. so far, it is doing a very mid job. not confidence inspiring.” [source](https://twitter.com/4566861/status/2111085429839761508)
- Complaint, 2026-10-16, X search: ChatGPT dots, ChatGPT dot, OpenAI dots, OpenAI's dot (X): “grok @bot did what chatgpt dots couldn’t: order a gift for a client. [link]” [source](https://twitter.com/23526562/status/2111219412921724957)
- Complaint, 2026-10-11, X search: ChatGPT dots, ChatGPT dot, OpenAI dots, OpenAI's dot (X): “trying out @chatgpt dot by having it purchase bus tickets for me. annoying that it won't enter virtual card numbers provided by @link agent integration. nor would it enter gov id numbers even though they are not sensitive. not very helpful as an assistant. going to try out @bot to see how far it'll go.” [source](https://twitter.com/19506770/status/2109286201521766538)

### Instinct

- Praise, 2026-10-03, X search: Instinct AI, Instinct personal assistant, instinct.com (X): “@steveruizok i don’t know how they do it, but it works incredibly well with instinct ai. i get it to add items to the card then i do the payment part, it then sends a pdf with recipes [link]” [source](https://twitter.com/1569304635072040960/status/2106288195071553739)
- Praise, 2026-10-09, X search: Instinct AI, Instinct personal assistant, instinct.com (X): “@mattfromsmm @paulg @theelliottsmith i used instinct ai to buy a full haircut set this weekend. it found the 3 machines at cheapest available price online (3 separate orders) $385 total instead of $654 sent me checkout total, i confirmed, and &amp; it showed up at my door. amazon won’t be needed with agents.” [source](https://twitter.com/1314377952151449601/status/2108453625299120293)
- Praise, 2026-10-09, 没有App的百亿估值AI助理Instinct​ | AI助理 | 个人智能体 | Noah Shinn | 智能代理 | 红杉资本 | AI信任机制 | 邀请制增长 | Reflexion论文 (YouTube): “i have been using instinct for about a month. as a parent, i have entrusted all daily affairs with my child's school to instinct. i also basically rely on instinct for grocery shopping. the tone of this product is very good, and i strongly recommend everyone to give it a try.” [source](https://www.youtube.com/watch?v=9Rsv06AoDJQ&lc=UgyDEKzUbyqHcHOrVbN4AaABAg)

### Gemini Spark

- Complaint, 2026-09-22, X search: Gemini Spark (X): “same! i think we're still in the stage of setting up the infrastructure. eventually, at some point, people will start using their agents to buy things, and i think things will really take off. yesterday i used gemini spark to research a kitchen product i wanted, and i was really disappointed that it wouldn't go ahead and buy it for me. would have saved me so much time and i totally would have done it.” [source](https://twitter.com/213142014/status/2102382011847459227)