# Booking appointments, reservations, travel and tickets (`act.reservations`)

Feedback Bench, personal agents, built 2026-10-19, window 2026-08-31 to 2026-10-18. Web page: https://feedbackbench.com/#/criterion/act.reservations

Area: [Getting tasks done](https://feedbackbench.com/criteria/act.md)

**Definition.** Whether the agent can book appointments, restaurants, hotels, flights and tickets end to end with outside businesses.

**Boundary.** Not this: see [Buying products, orders and purchase judgment](https://feedbackbench.com/criteria/act.shopping.md) when buying physical goods; see [Contacting other people and businesses for you](https://feedbackbench.com/criteria/act.outreach.md) when the booking is done by phone call.

Rated user-weeks, all agents: 582. Complaint share: 11%.

## The brief

Written by large language models from this page's numbers and the posts it quotes, then checked: every number in the text is in the build. Interpretation, not measurement.

Hark is the only agent that ranks high for booking. Its users say it finishes the job: event tickets, massage appointments, hotel searches and last-minute cancellation spots, all booked without handing the work back. Booking is a small part of what users rate. It makes up 1.1% of their ratings and is the 42nd most rated of 53 criteria. Muse has the most rated user-weeks here, and its users write 47% of the category's booking complaints. ChatGPT Dots ranks low, 5th of 5. Its users say bookings are slow and that it cannot pay on its own.

### What separates the best from the rest

Users of Hark and ChatGPT Dots describe different results. Hark users say the agent checks availability, books, and recovers from mistakes. Their posts run 52 praise to 4 complaints. ChatGPT Dots users describe bookings that drag on and still end with them typing in their own personal and card details. They also say the agent has no good way to link a card. Their posts run 22 praise to 11 complaints.

- **Ranks high**: [Hark](https://feedbackbench.com/agents/hark.md)
  - Hark, 2026-10-10, @hark_labs (X): “@mustafa_2vec @prit4k @hark_labs i gave hark and muse the exact same prompt today. i wanted to check availability for a massage and book if available. muse told me the facility doesn’t take online bookings (false). hark figured out availability and booked the massage. [link]” [source](https://twitter.com/90803922/status/2108744123318665458)
  - Hark, 2026-10-12, @hark_labs (X): “thanks @adcock_brett and @hark_labs for hark. saved me from waiting over a month on swapping winter tires when costco was booking past nov. 21. we literally got a last minute cancellation spot same day the snow started to fall. wife is happy. [link]” [source](https://twitter.com/932454097/status/2109722298072936457)
- **Ranks low**: [ChatGPT Dots](https://feedbackbench.com/agents/dots.md)
  - ChatGPT Dots, 2026-09-30, X search: ChatGPT dots, ChatGPT dot, OpenAI dots, OpenAI's dot (X): “@autismcapital horrible experience yesterday. asked the new chatgpt "dot" to book a flight, rental car & hotel. took 1 hr 15 min and burned 25% of my $200 weekly allowance, only to get blank pages where i still had to enter all my personal & credit card info myself.” [source](https://twitter.com/1976360068720291840/status/2105281599927447874)
  - ChatGPT Dots, 2026-10-01, X search: ChatGPT dots, ChatGPT dot, OpenAI dots, OpenAI's dot (X): “@openai dots can't conveniently book flights no good credit card linking mechanism smh muse works so much better for this this is like the killer app cmon guys” [source](https://twitter.com/2103896710619836416/status/2105480531660231057)

## How it breaks

Rule: A separate pass sorts complaints into failure modes. For each criterion with at least 30 complaining user-weeks, a large language model reads 150 complaint posts drawn at random and names 4 to 8 failure modes; a second large language model then puts every complaint post on that criterion in one mode, or in Other when it fits none. Modes are fixed once named, and new posts are sorted into them each week. A mode counts distinct user-weeks with a complaint in it, per agent; across agents, one user-week per agent. Modes do not change the labels or the Feedback Score. Examples: up to 3 posts per mode from different users, chosen and checked as receipts are.

The largest failure mode is a booking the agent takes on and then hands back to the user. It accounts for 25% of complaining user-weeks and is spread across Muse, Hark and Grok Bot. Muse users write 54% of the complaints about overpriced or unsuitable options and 60% of the complaints about bookings made with wrong details. ChatGPT Dots users write 38% of the complaints that booking took longer than doing it by hand.

63 complaining user-weeks.

| Failure mode | User-weeks | Posts | Agents (user-weeks) | Definition |
|---|---|---|---|---|
| Booking abandoned and handed back to user | 16 | 16 | Muse 7, Hark 4, Grok Bot 3, ChatGPT Dots 1, Poke 1 | The agent accepts or advertises a booking task but never completes it, for example by stalling, saying its tools are down, or ending with 'here's the number, call yourself'; this does not cover cases where a named third party explicitly blocked it. |
| Overpriced or unsuitable options chosen | 13 | 14 | Muse 7, Grok Bot 4, ChatGPT Dots 1, Poke 1 | The agent finds or books options that are clearly worse than what the user could easily get, such as higher fares than the same booking elsewhere, a longer itinerary, poor-quality or far-away hotels, a delivery-only kitchen instead of a dine-in restaurant, or stale and nonexistent flights; this does not cover cases where the agent booked what it meant to but with the wrong details. |
| Booking slower than doing it manually | 8 | 8 | ChatGPT Dots 3, Gemini Spark 1, Grok Bot 1, Hark 1, Muse 1, OpenClaw 1 | The agent does eventually make progress, but it takes so long (minutes to hours) and needs so much supervision that doing it yourself would have been faster; this does not cover tasks that end in outright failure without any time cost being mentioned. |
| Booking site or venue blocks the agent | 7 | 7 | Muse 4, ChatGPT Dots 3 | The agent's attempt to search, book or confirm is refused by the third-party channel it picked, such as an airline or review site blocking automated access or a restaurant hanging up on an AI call; this does not cover failures where the agent got access but still could not finish. |
| Booking made with wrong details | 5 | 5 | Muse 3, Grok Bot 2 | The agent completes a reservation or form but puts in wrong information, such as the wrong time, wrong room type or wrong personal data, and the user then has to deal with the consequences; this does not cover poor option choice when the details entered were correct. |
| Payment and approval steps block autonomy | 5 | 5 | ChatGPT Dots 2, Muse 2, OpenClaw 1 | The agent cannot finish bookings on its own because it has no workable way to link a card, needs card entry for a deposit, or asks for manual approval at every step, so the end-to-end promise is defeated; this does not cover site blocking or wrong bookings. |
| Charges or bookings not followed through | 4 | 4 | Grok Bot 2, Muse 2 | After money moves or a booking exists, the agent leaves it unresolved, for example a charge with no ticket or confirmation, a fare driven up, refunds left open, or an existing booking it cannot confirm, modify, cancel or reroute; this does not cover failures that happen before any booking or charge. |
| Other | 5 | 5 | Muse 3, ChatGPT Dots 1, OpenClaw 1 | Complaints that fit none of the modes above. |

#### Booking abandoned and handed back to user

- Hark, 2026-10-11, @hark_labs (X): “for some reason @hark_labs cant book tickets on the china eastern airlines.” [source](https://twitter.com/2067060510592208896/status/2109320728264782091)
- Hark, 2026-10-08, @hark_labs (X): “tried to book an airport parking with @hark_labs - a total failure. [link]” [source](https://twitter.com/3345012046/status/2108277477193793672)
- Hark, 2026-10-06, X search: Hark Pro, hark.com, Hark AI (X): “@adcock_brett i had hark pro buy tickets for cinepolis and it failed miserably. :( still, i will keep trying to see what interesting features i can get out of it.” [source](https://twitter.com/6414712/status/2107571776863768700)

#### Overpriced or unsuitable options chosen

- Muse, 2026-10-06, @muse (X): “every llm personal assistant demo is about booking flights. still somehow these tools are horrible in doing that. tried @geminiapp @chatgpt @muse. back to searching manually on aggregators and directly on airline websites.” [source](https://twitter.com/91360644/status/2107525975458320502)
- Grok Bot, 2026-10-03, X search: Grok Bot, Grokbot, x.ai/bot (X): “i put grokbot, cue and dots to hunt some hotels for vacation, all of them did soo poorly, i would rather go to airbnb and do it myself lol” [source](https://twitter.com/882451117082255360/status/2106247628728283616)
- Muse, 2026-09-23, Play Store (Play Store): “i just installed and tried looking at the hype... i asked it to book a flight and it is terrible at finding at cheap prices. not worth space in my phone.. and it is facebook behind the scenes.. which just means it has keys to your kingdom and we all know what it does...” [source](https://play.google.com/store/apps/details?id=com.facebook.aura)

#### Booking slower than doing it manually

- Hark, 2026-10-13, @hark_labs (X): “tried to get semma in nyc with @hark_labs, i think it’s too slow though. has anyone else had success using hark, muse or any other personal ai assistant to book highly sought-out restaurants? [link]” [source](https://twitter.com/1245796518138961920/status/2110120912091767031)
- Grok Bot, 2026-09-06, @bot (X): “@jesseschoberg @bot "model is a bit weak" have you found a better model for generic agentic flows? and yeah agreed on all other points. but it took an hr. and a half and failed to book a flight on united.” [source](https://twitter.com/117306539/status/2096418945322348637)
- OpenClaw, 2026-09-30, X search: OpenClaw, openclaw.ai (X): “trying out chatgpt dots. it was able to do something my openclaw struggled with: “here’s a doctor’s order for a medical test. please schedule the test for me.” some parts still feel a bit rough, but i was impressed with my dot’s ability to use its own computer! that was a pain to set up and maintain with openclaw.” [source](https://twitter.com/5912132/status/2105409163660497065)

#### Booking site or venue blocks the agent

- Muse, 2026-10-01, @muse (X): “using @muse for sometime now. i don’t have too many use cases personally but it’s failing to do restaurant reservation for last few days but it’s failing every-time. r automated browser limitations for bots? @alexandr_wang [link]” [source](https://twitter.com/2055672088296378368/status/2105679575350968511)
- Muse, 2026-09-26, App Store (App Store): “i asked it to search for flights for me. the access was blocked and never returned the results.” [source](https://apps.apple.com/ca/app/muse-from-meta/id6760173601)
- Muse, 2026-10-02, @muse (X): “maybe the world is not ready for an agentic future after all ( @muse fails) tried booking a restaurant - blocked tried buying something from amazon - blocked asked to find the best cpa near me - blocked by yelp and reddit wasted more time :(” [source](https://twitter.com/1835451454011949056/status/2105820595963531657)

#### Booking made with wrong details

- Muse, 2026-10-02, App Store (App Store): “i used it to do a resturant reservation for my birthday but it did it at the wrong time. now its fully booked and basically ruined my birthday yep” [source](https://apps.apple.com/us/app/muse-from-meta/id6760173601)

#### Payment and approval steps block autonomy

- OpenClaw, 2026-08-31, X search: OpenClaw, openclaw.ai (X): “@ericzakariasson @bot can the bots reliably book and modify dinner reservations on @resy ? i ran into issues with this on my openclaw, especially when a credit card is required to book.” [source](https://twitter.com/314641525/status/2094523540527542767)
- ChatGPT Dots, 2026-10-01, X search: ChatGPT dots, ChatGPT dot, OpenAI dots, OpenAI's dot (X): “@openai dots can't conveniently book flights no good credit card linking mechanism smh muse works so much better for this this is like the killer app cmon guys” [source](https://twitter.com/2103896710619836416/status/2105480531660231057)
- Muse, 2026-10-04, Play Store (Play Store): “useless. i used the app for two weeks, and it couldn't do anything i asked it to. let's start with the most basic of requests - make me a restaurant reservation on opentable. nope. every. single. time. it required my own manual approval, which completely defeats the purpose of the app. uninstalled.” [source](https://play.google.com/store/apps/details?id=com.facebook.aura)

#### Charges or bookings not followed through

- Muse, 2026-10-10, @muse (X): “@muse i let muse book family flights. $2,138.40 posted. we got no tickets or confirmation. i spent the day chasing answers, then it told us to dispute it with chase. i’m furious. take ownership, refund us if no tickets were issued, and fix this before it happens again. [link]” [source](https://twitter.com/1834081943740448769/status/2108767916313497966)
- Grok Bot, 2026-10-02, X search: Grok Bot, Grokbot, x.ai/bot (X): “@davis7 tried both grok bot and dot. yeah, grok bot is better as a product, but it is really dumb versus astra i'm dealing with flight cancellation and rerouting right so i thrown this task into both of them, the difference is really huge” [source](https://twitter.com/26215090/status/2105990683844649470)
- Grok Bot, 2026-10-02, X search: Grok Bot, Grokbot, x.ai/bot (X): “xai / grok bot wasted hours of my time on a simple aa flight book, drove the fare up, then still couldn’t finish. i’m canceling. i want my ~$1000 refund confirmed and x credits beyond that. emailed [email] repeatedly. filed arkansas ag, bbb, and ftc #[phone]. @xai @grok fix this.” [source](https://twitter.com/208078177/status/2105839428136739213)

#### Other

- Muse, 2026-10-13, Meta's New Muse Wonder Is Huge! (YouTube): “muse booked a hotel room, that i was charged for, without my permission 😮” [source](https://www.youtube.com/watch?v=iXjh7VSSLDE&lc=UgykfRv0ksqMcyB1sJV4AaABAg)

## Top requests

What users ask to add or change, most asked first. 44 user-weeks ask for something. Requests do not change the Feedback Score. Rule: A separate pass by a large language model reads every counted post and extracts what the user asks the agent or its vendor to add or change, with the criteria it maps to and a short normalised wording; it does not touch the labels or the Feedback Score. A large language model groups the wordings within each criterion (the first criterion the request maps to) into themes, and a second pass merges themes that ask for the same change under different criteria; a merged theme sits under the criterion most of its requests map to, and code counts it once. A theme counts distinct user-weeks that ask for it, per agent; across agents, one user-week per agent. Themes asked in fewer than 2 user-weeks, and requests that share no theme, are not shown. Examples: up to 3 posts per theme from different users, without slurs: whole posts of 60 to 450 characters with at least 8 words beyond handles and links, posts of at most 280 characters first, then the newest.

| Rank | Request | User-weeks | Posts | Agents (user-weeks) |
|---|---|---|---|---|
| 1 | Appointment and court scheduling | 6 | 6 | Grok Bot 3, Muse 2, Gemini Spark 1 |
| 2 | End-to-end flight and hotel booking | 4 | 4 | ChatGPT Dots 1, Grok Bot 1, Hark 1, Muse 1 |
| 3 | Consolidated whole-trip booking in one place | 3 | 3 | Grok Bot 1, Muse 1, OpenClaw 1 |
| 4 | Restaurant reservation booking | 3 | 3 | Grok Bot 1, Muse 1, OpenClaw 1 |
| 5 | Train, movie and concert ticket booking | 3 | 3 | Muse 3 |
| 6 | Verify availability before confirming bookings | 3 | 3 | Muse 3 |
| 7 | Find and book the cheapest travel options | 2 | 2 | Grok Bot 1, Muse 1 |
| 8 | More flight booking sources and portals | 2 | 2 | Muse 2 |
| 9 | Remember travel preferences when booking | 2 | 2 | Muse 1, OpenClaw 1 |
| 10 | Seat selection and traveler details in booking | 2 | 2 | Muse 1, OpenClaw 1 |

### 1. Appointment and court scheduling

- Muse, 2026-10-01, @muse (X): “true test of how capable this wave of personal agents are. which ones can book me a sf tennis court? @muse - failed @openai dots - failed alarm + manually doing it - 2/2 [link]” [source](https://twitter.com/1492176488711344129/status/2105752363143512094)
- Grok Bot, 2026-09-21, Phone calls with Grok Bot (YouTube): “can you set that up as a receptionist? that can schedule in appointments and meetings in real time? as well as answer faqs?” [source](https://www.youtube.com/watch?v=Fmr_72cYZo8&lc=Ugzzozri7OC-K32X3n94AaABAg)
- Muse, 2026-09-21, @muse (X): “@muse having it go and book a appointment to get labs drawn by itself through the internet.” [source](https://twitter.com/1527139850603876353/status/2101962718496305161)

### 2. End-to-end flight and hotel booking

- Hark, 2026-10-11, @hark_labs (X): “for some reason @hark_labs cant book tickets on the china eastern airlines.” [source](https://twitter.com/2067060510592208896/status/2109320728264782091)
- ChatGPT Dots, 2026-10-01, X search: ChatGPT dots, ChatGPT dot, OpenAI dots, OpenAI's dot (X): “@openai dots can't conveniently book flights no good credit card linking mechanism smh muse works so much better for this this is like the killer app cmon guys” [source](https://twitter.com/2103896710619836416/status/2105480531660231057)
- Grok Bot, 2026-09-19, X search: Grok Bot, Grokbot, x.ai/bot (X): “i tried it right away and it's easy to talk to. since i'm testing grok bot's ability to check flight reservations through browser operations, it seems like it could also handle hotel bookings and flight reservations if it works hard, and if it can assist with bookings while discussing the itinerary via voice, it would really help. [link]” [source](https://twitter.com/1497065296837820417/status/2101310645883056228)

### 3. Consolidated whole-trip booking in one place

- Grok Bot, 2026-09-13, @bot (X): “@michlu2 @bot @alexandr_wang a checklist+notes? happy to brainstorm, but imaging booking a trip, would be nice to have one click reservations, maps, etc.” [source](https://twitter.com/2439738216/status/2099024576382742628)

### 4. Restaurant reservation booking

- OpenClaw, 2026-08-31, X search: OpenClaw, openclaw.ai (X): “@ericzakariasson @bot can the bots reliably book and modify dinner reservations on @resy ? i ran into issues with this on my openclaw, especially when a credit card is required to book.” [source](https://twitter.com/314641525/status/2094523540527542767)

### 5. Train, movie and concert ticket booking

- Muse, 2026-09-23, 上架十天擠下 ChatGPT 登榜首！Meta Muse 是「懶人版龍蝦」？跟 OpenClaw 差在哪 (YouTube): “thank you, explaining muse, the discovery agent still cannot help grab popular concert tickets, train tickets, and movie tickets (the success rate needs to be 100%), this is what ordinary consumers want.” [source](https://www.youtube.com/watch?v=Ol82S1UVt7E&lc=UgxlYBTJnlfKYL1OUuB4AaABAg)
- Muse, 2026-09-09, @muse (X): “@altryne @muse fair test. speed is clearly muses pitch. but the winning task had a native payment integration waiting for it - my instinct runs india chores over whatsapp (bus fares, warranty claims) where there is no link button. want to see muse try an irctc cancellation” [source](https://twitter.com/1823633328957763584/status/2097554405151101111)

### 6. Verify availability before confirming bookings

- Muse, 2026-10-03, @muse (X): “@mukund @muse @yelp the agent promised a reservation before checking whether it had a usable booking path. test access first, then either complete through a permitted channel or hand back the exact next step. waiting through yelp and a failed call made the fallback worse.” [source](https://twitter.com/2045956510518259712/status/2106250067565048099)
- Muse, 2026-10-02, App Store (App Store): “i used it to do a resturant reservation for my birthday but it did it at the wrong time. now its fully booked and basically ruined my birthday yep” [source](https://apps.apple.com/us/app/muse-from-meta/id6760173601)
- Muse, 2026-09-25, Play Store (Play Store): “my appointment was for 3pm. if they are not going to do it then. they should make an appointment time when they can do it.” [source](https://play.google.com/store/apps/details?id=com.facebook.aura)

### 7. Find and book the cheapest travel options

- Muse, 2026-10-04, @muse (X): “@salitribule @muse @alexandr_wang please incorporate this in your use cases. we don’t just want hotel booking. everybody wants cheaper hotels.” [source](https://twitter.com/22962393/status/2106686294705242270)
- Grok Bot, 2026-09-03, I Gave GrokBot Its Own Email and Credit Card (It Actually Worked) (YouTube): “nice demo. although once fully setup there opening an email describing what u want is the same as going to amazon. then clicking approve twice is the same as going to buy now. id like to see grok bot find cheap flights and book accordingly” [source](https://www.youtube.com/watch?v=9lsnEn0tih4&lc=Ugz24kh95ajfYmEgwZZ4AaABAg)

### 8. More flight booking sources and portals

- Muse, 2026-09-28, @muse (X): “would love to see ai agents like @muse or instinct as part of credit card perks rewards, seems like you can get more folks to book through rewards portals with a good agent offering. potentially similar to @pointmetravel and amex. cc: @chasereserve @biltrewards @amexoffers” [source](https://twitter.com/42746068/status/2104421950013739470)
- Muse, 2026-09-10, @muse (X): “@yairyup @muse love the product, but muse defaults to duffel, which keeps quoting higher than google flights on identical flights. more aggregator options would be an easy win for users trying to save $$$ @jrlevine” [source](https://twitter.com/218703640/status/2098147663401120250)

### 9. Remember travel preferences when booking

- Muse, 2026-10-02, @muse (X): “@capexandchill @muse yeah you should be able to say “book me a flight for next month’s offsite” and it’ll already know the dates, the airline you like, what class your company will pay for, etc. and then it should just tell you in when it’s been booked and here’s the confirmation email” [source](https://twitter.com/1584229933773201410/status/2105994276999929960)

### 10. Seat selection and traveler details in booking

- Muse, 2026-09-09, @muse (X): “@soarflights @muse allows you to choose your seats within the thread. this is a must. please add this!” [source](https://twitter.com/19727166/status/2097700266099245368)

## Every agent

| Agent | Overall rank | Reading | Customer love | 95% interval | n | Praise | Complaint |
|---|---|---|---|---|---|---|---|
| [Muse](https://feedbackbench.com/agents/muse.md) | 1 | 1st of 5 | 0.531 | 0.458–0.586 | 325 | 296 | 29 |
| [Hark](https://feedbackbench.com/agents/hark.md) | 4 | 2nd of 5 | 0.524 | 0.485–0.555 | 56 | 52 | 4 |
| [Grok Bot](https://feedbackbench.com/agents/grok-bot.md) | 3 | 3rd of 5 | 0.506 | 0.460–0.546 | 104 | 92 | 12 |
| [OpenClaw](https://feedbackbench.com/agents/openclaw.md) | 5 | 4th of 5 | 0.501 | 0.472–0.525 | 30 | 27 | 3 |
| [ChatGPT Dots](https://feedbackbench.com/agents/dots.md) | 8 | 5th of 5 | 0.434 | 0.380–0.480 | 33 | 22 | 11 |
| [Hermes Agent](https://feedbackbench.com/agents/hermes-agent.md) | 2 | Too few posts | – | – | 16 | 16 | 0 |
| [Instinct](https://feedbackbench.com/agents/instinct.md) | 6 | Too few posts | – | – | 15 | 15 | 0 |
| [Poke](https://feedbackbench.com/agents/poke.md) | 9 | Too few posts | – | – | 2 | 0 | 2 |
| [Gemini Spark](https://feedbackbench.com/agents/gemini-spark.md) | 7 | Too few posts | – | – | 1 | 0 | 1 |

## Posts

Receipts rule: Up to 5 praise and 5 complaint posts per area and 3 per criterion. Each is a whole post of 60 to 450 characters (700 for areas) with at least 8 words beyond handles and links, that judges the criterion, whose labels are all praise or all complaint, and that contains no slur. Posts that touch the fewest criteria come first, then posts of at most 280 characters, then the newest. A second large language model reads the first 3 candidates per slot and keeps a post only if it clearly praises, or clearly complains about, the agent on that criterion. Links and personal details removed by the source show as marks such as [link].

### Muse

- Praise, 2026-10-18, @muse (X): “using @muse to book tables during sf restaurant week is peak agi for me [link]” [source](https://twitter.com/2782610636/status/2111635973490831755)
- Praise, 2026-10-17, X search: Muse from Meta, Meta Muse (X): “dang, i just booked an $abnb using $meta @muse from start to finish... (for next year's $brk.b meeting...) i might have to reconsider my $abnb position lol” [source](https://twitter.com/3164449568/status/2111296276180713556)
- Praise, 2026-10-12, App Store (App Store): “helps me help me plan stuff. i’m not sure if you can look through my calendar and phone items, but it can help me look through and book reservations and stuff like that” [source](https://apps.apple.com/us/app/muse-from-meta/id6760173601)
- Complaint, 2026-10-06, @muse (X): “every llm personal assistant demo is about booking flights. still somehow these tools are horrible in doing that. tried @geminiapp @chatgpt @muse. back to searching manually on aggregators and directly on airline websites.” [source](https://twitter.com/91360644/status/2107525975458320502)
- Complaint, 2026-10-03, @muse (X): “@mukund @muse @yelp the agent promised a reservation before checking whether it had a usable booking path. test access first, then either complete through a permitted channel or hand back the exact next step. waiting through yelp and a failed call made the fallback worse.” [source](https://twitter.com/2045956510518259712/status/2106250067565048099)
- Complaint, 2026-10-02, App Store (App Store): “i used it to do a resturant reservation for my birthday but it did it at the wrong time. now its fully booked and basically ruined my birthday yep” [source](https://apps.apple.com/us/app/muse-from-meta/id6760173601)

### Hark

- Praise, 2026-10-18, @hark_labs (X): “@adcock_brett fun launch. enjoyed my 2am pizza. then hark booked me tix to an event in florida next week. thanks @hark_labs” [source](https://twitter.com/1348423958954188803/status/2111668867785191748)
- Praise, 2026-10-13, Play Store (Play Store): “the initial experience is very good. it even manages to make reservations on korean sites quite well.” [source](https://play.google.com/store/apps/details?id=com.hark.android)
- Praise, 2026-10-12, @hark_labs (X): “thanks @adcock_brett and @hark_labs for hark. saved me from waiting over a month on swapping winter tires when costco was booking past nov. 21. we literally got a last minute cancellation spot same day the snow started to fall. wife is happy. [link]” [source](https://twitter.com/932454097/status/2109722298072936457)
- Complaint, 2026-10-11, @hark_labs (X): “for some reason @hark_labs cant book tickets on the china eastern airlines.” [source](https://twitter.com/2067060510592208896/status/2109320728264782091)
- Complaint, 2026-10-08, @hark_labs (X): “tried to book an airport parking with @hark_labs - a total failure. [link]” [source](https://twitter.com/3345012046/status/2108277477193793672)
- Complaint, 2026-10-06, X search: Hark Pro, hark.com, Hark AI (X): “@adcock_brett i had hark pro buy tickets for cinepolis and it failed miserably. :( still, i will keep trying to see what interesting features i can get out of it.” [source](https://twitter.com/6414712/status/2107571776863768700)

### Grok Bot

- Praise, 2026-10-17, X search: Grok Bot, Grokbot, x.ai/bot (X): “@khuxsal neither could i. ended up having grokbot suffer through that and a brisk 2 hours later secured me a fiber tech for tomorrow.” [source](https://twitter.com/1006610672220889088/status/2111364799242322106)
- Praise, 2026-10-16, X search: Grok Bot, Grokbot, x.ai/bot (X): “@elonmusk @bot grok bot booked and organized my gf surprise birthday party. actually i was more surprised than her.” [source](https://twitter.com/1476154222534180866/status/2111240207668580577)
- Praise, 2026-10-13, @bot (X): “@bot booked a trip for myself and my family. i told the agent where i wanted to go and who was going. it found the flight, filled out passenger info and booked it using my card. revolutionary” [source](https://twitter.com/1611010611705516038/status/2109821186909556886)
- Complaint, 2026-10-03, X search: Grok Bot, Grokbot, x.ai/bot (X): “i put grokbot, cue and dots to hunt some hotels for vacation, all of them did soo poorly, i would rather go to airbnb and do it myself lol” [source](https://twitter.com/882451117082255360/status/2106247628728283616)
- Complaint, 2026-09-06, X search: Grok Bot, Grokbot, x.ai/bot (X): “@grok and @bot , grok bot cannot do this basic assistance task of picking up a reservation?? pretty disappointed. [link]” [source](https://twitter.com/2004677750955929600/status/2096647982624264256)
- Complaint, 2026-10-02, X search: Grok Bot, Grokbot, x.ai/bot (X): “@davis7 tried both grok bot and dot. yeah, grok bot is better as a product, but it is really dumb versus astra i'm dealing with flight cancellation and rerouting right so i thrown this task into both of them, the difference is really huge” [source](https://twitter.com/26215090/status/2105990683844649470)

### OpenClaw

- Praise, 2026-10-16, X search: OpenClaw, openclaw.ai (X): “just been to the gym, sessions successfully booked using openclaw agent. pre-work: saved username and password into chrome and told the agent gym website. then just asked it to book me in between 17:00 and 18:30. it did the rest” [source](https://twitter.com/277128196/status/2111145354053722223)
- Praise, 2026-10-08, X search: OpenClaw, openclaw.ai (X): “@unclebobmartin i literally run everything through my openclaw agents. i don’t pay anything or transfer any money myself. in greece, all flights are booked by agents, all hotels, rental cars, everything.” [source](https://twitter.com/38658962/status/2108184783742554587)
- Praise, 2026-09-08, X search: OpenClaw, openclaw.ai (X): “i installed openclaw and told it to book me a reservation at a restaurant, and it succeeded.” [source](https://twitter.com/66348470/status/2097240582837985622)
- Complaint, 2026-08-31, X search: OpenClaw, openclaw.ai (X): “@ericzakariasson @bot can the bots reliably book and modify dinner reservations on @resy ? i ran into issues with this on my openclaw, especially when a credit card is required to book.” [source](https://twitter.com/314641525/status/2094523540527542767)
- Complaint, 2026-09-30, X search: OpenClaw, openclaw.ai (X): “trying out chatgpt dots. it was able to do something my openclaw struggled with: “here’s a doctor’s order for a medical test. please schedule the test for me.” some parts still feel a bit rough, but i was impressed with my dot’s ability to use its own computer! that was a pain to set up and maintain with openclaw.” [source](https://twitter.com/5912132/status/2105409163660497065)

### ChatGPT Dots

- Praise, 2026-10-01, ChatGPT Dots Is Here! (Is This OpenAI's Grok Bot Killer?) (YouTube): “regarding the work use case, i tend to disagree. i've connected my dot to a isolated password vault and i was able to have it book tickets as well and other useful things consumer wise. given meta's data handling and use policies, i just cant trust muse.” [source](https://www.youtube.com/watch?v=z5X1eMU6isI&lc=UgzCb1kImDMj1_SfRTJ4AaABAg)
- Praise, 2026-10-04, X search: ChatGPT dots, ChatGPT dot, OpenAI dots, OpenAI's dot (X): “when i told chatgpt dots to "constantly monitor for cancellations at hard-to-book accommodations," i was able to make a reservation at a place that has a six-month wait. depending on how well you can use this, it could change your life level... it's like having a secretary that works automatically 24 hours a day for 10,000 yen a month. #dots #chatgpt [link]” [source](https://twitter.com/1663310678999076864/status/2106886932299223180)
- Praise, 2026-10-03, X search: ChatGPT dots, ChatGPT dot, OpenAI dots, OpenAI's dot (X): “dot from openai is insane: - my alaska flight got delayed, putting my amsterdam connection at risk - dot agent chatted with alaska, delta and klm in the same time on its own computer - found a new route and got me rebooked for free after i approved all while i was on the plane – saved me a night in seattle fr” [source](https://twitter.com/95874218/status/2106193305914470567)
- Complaint, 2026-10-01, X search: ChatGPT dots, ChatGPT dot, OpenAI dots, OpenAI's dot (X): “true test of how capable this wave of personal agents are. which ones can book me a sf tennis court? @muse - failed @openai dots - failed alarm + manually doing it - 2/2 [link]” [source](https://twitter.com/1492176488711344129/status/2105752363143512094)
- Complaint, 2026-10-01, X search: ChatGPT dots, ChatGPT dot, OpenAI dots, OpenAI's dot (X): “@openai dots can't conveniently book flights no good credit card linking mechanism smh muse works so much better for this this is like the killer app cmon guys” [source](https://twitter.com/2103896710619836416/status/2105480531660231057)
- Complaint, 2026-09-30, X search: ChatGPT dots, ChatGPT dot, OpenAI dots, OpenAI's dot (X): “@autismcapital horrible experience yesterday. asked the new chatgpt "dot" to book a flight, rental car & hotel. took 1 hr 15 min and burned 25% of my $200 weekly allowance, only to get blank pages where i still had to enter all my personal & credit card info myself.” [source](https://twitter.com/1976360068720291840/status/2105281599927447874)

### Hermes Agent

- Praise, 2026-10-16, r/hermesagent (Reddit): “hermes checked in for my flight automatically as soon as it opened! opus 5.5 with camofox handled it perfectly. told me my boarding group and sent me my boarding pass.” [source](https://www.reddit.com/r/hermesagent/comments/1x7c6m2/what_have_you_done_with_hermes_agent_this_week/ph6w0ts/)
- Praise, 2026-10-04, @NousResearch (X): “@argofowl honestly just use hermès agent @nousresearch i created my own version of dots using gpt sub and was able to book a hotel accommodation. [link]” [source](https://twitter.com/2098740147462549504/status/2106642986583089433)
- Praise, 2026-10-13, X search: Hermes Agent, hermes-agent, Hermes Desktop (X): “hermes agent organized my daily routine — now hooked up to @fitnessfirstger 🏋️♂️🤖 instead of tapping through the app, i just chat with your agent 🔹 find & book classes (hyrox, etc.) 🔹 check-in history & activity 🔹 egym bioage & body fat stats 🔹 club leaderboard & ranking 👇” [source](https://twitter.com/1676828536236044288/status/2109981990154072488)

### Instinct

- Praise, 2026-09-18, X search: Instinct AI, Instinct personal assistant, instinct.com (X): “i'm constantly amazed by ai, and instinct ai is something i’m playing with. it’s so simple and easy to get it to do something. i wanted to make a booking tonight at a restaurant: literally a short liner. instinct double-checked with me how many people, booked, and executed. fantastic!” [source](https://twitter.com/17613963/status/2100799499518251194)
- Praise, 2026-10-06, X search: Instinct AI, Instinct personal assistant, instinct.com (X): “👀 finally got my hands on the instinct ai personal agent—the whatsapp integration is actually crazy. it literally just booked a dinner slot for me directly through text. i have a couple of invite links left if anyone wants to skip the waitlist and test it out: ([link]) ([link])” [source](https://twitter.com/2104235535375966208/status/2107503180909297779)
- Praise, 2026-09-23, X search: Instinct AI, Instinct personal assistant, instinct.com (X): “instinct ai - in text agent is wild. did my accounting and checked me into a flight with a voice note. done. [link]” [source](https://twitter.com/43904339/status/2102910268514951418)

### Poke

- Complaint, 2026-09-27, @interaction (X): “@defnozi @interaction poke never vibed for me either. i moved to asmi ai for the same stuff, it actually follows through on calls and bookings.” [source](https://twitter.com/315054788/status/2104038252474966245)