# Contacting other people and businesses for you (`act.outreach`)

Feedback Bench, personal agents, built 2026-10-19, window 2026-08-31 to 2026-10-18. Web page: https://feedbackbench.com/#/criterion/act.outreach

Area: [Getting tasks done](https://feedbackbench.com/criteria/act.md)

**Definition.** Whether the agent contacts another person or business on the user's behalf, by phone call, text, direct message or email, to get something done, and reports back: calling an office, negotiating a bill, writing to a vendor.

**Boundary.** Not this: see [Creating writing, images, video and social posts](https://feedbackbench.com/criteria/act.content.md) for writing or publishing posts on social media. Not this: see [Email triage, cleanup and drafting replies](https://feedbackbench.com/criteria/act.email.md) for handling the user's own inbox. Not this: see [Booking appointments, reservations, travel and tickets](https://feedbackbench.com/criteria/act.reservations.md) when the contact is only how a booking was made. Not this: see [Reaching the agent through messaging apps](https://feedbackbench.com/criteria/ask.channel.md) or [Speaking with the agent by voice or call](https://feedbackbench.com/criteria/ask.voice.md) for how the user reaches the agent.

Rated user-weeks, all agents: 566. Complaint share: 15%.

## The brief

Written by large language models from this page's numbers and the posts it quotes, then checked: every number in the text is in the build. Interpretation, not measurement.

Grok Bot is the best personal agent at contacting people and businesses for you. Users say it phones to cancel subscriptions, works down their bills and deals with difficult people while they stay out of it. Hermes Agent and OpenClaw also rank high. This is a small part of what users rate: 1.0% of it, the 44th most rated of 53 criteria. Muse and ChatGPT Dots rank low. Muse users write 58% of the category's complaints here. Their most common complaint is an agent that says it cannot make calls.

### What separates the best from the rest

Users of Grok Bot, Hermes Agent and OpenClaw say the agent makes the call or sends the email, argues the case with the other side and comes back with a result, often money saved. Muse users say their agent tells them it has no way to dial out and asks them to make the call themselves. A ChatGPT Dots user says the agent reads Slack messages but will not send replies.

- **Ranks high**: [Hermes Agent](https://feedbackbench.com/agents/hermes-agent.md), [Grok Bot](https://feedbackbench.com/agents/grok-bot.md), [OpenClaw](https://feedbackbench.com/agents/openclaw.md)
  - Grok Bot, 2026-10-16, @bot (X): “@agentrevenuelab @elonmusk @0x_kaize grok @bot just did my internet bill and saved me around $1000/year. so far it's up to $3700/year across the board” [source](https://twitter.com/1511377811755388936/status/2111169406092898753)
  - Hermes Agent, 2026-10-05, X search: Hermes Agent, hermes-agent, Hermes Desktop (X): “yeah, i totally did this and save money as well. i did feel a little bad because my hermes agent sent a very lengthy email to the human insurance agent who then replied to every question in significant detail, which probably took them a couple hours. we saved over 1000 bucks though.” [source](https://twitter.com/3421721518/status/2107171578933060006)
- **Ranks low**: [Muse](https://feedbackbench.com/agents/muse.md), [ChatGPT Dots](https://feedbackbench.com/agents/dots.md)
  - Muse, 2026-10-07, @muse (X): “@petergyang @muse how can one get that? i need to cancel a lot of shit and my @muse keeps telling me to call them myself which defeats the purpose of it” [source](https://twitter.com/1176051260/status/2107729633387102603)
  - ChatGPT Dots, 2026-10-16, Put your dot on call (YouTube): “nope, my dot refuses to send replies to slack only read them... had an open case for days now.” [source](https://www.youtube.com/watch?v=GBOZIRK1ujw&lc=UgyzLTr0azp6ImUjsaN4AaABAg)

## How it breaks

Rule: A separate pass sorts complaints into failure modes. For each criterion with at least 30 complaining user-weeks, a large language model reads 150 complaint posts drawn at random and names 4 to 8 failure modes; a second large language model then puts every complaint post on that criterion in one mode, or in Other when it fits none. Modes are fixed once named, and new posts are sorted into them each week. A mode counts distinct user-weeks with a complaint in it, per agent; across agents, one user-week per agent. Modes do not change the labels or the Feedback Score. Examples: up to 3 posts per mode from different users, chosen and checked as receipts are.

The largest failure is an agent that cannot or will not place calls. It accounts for 53% of complaining user-weeks, and Muse users make up 61% of it. Two smaller modes belong almost entirely to Muse. One is poor conduct during live calls and support chats, where Muse has 88% of the complaints. The other is calling that reaches only business numbers. Spam complaints about mass outreach come from Grok Bot, Hermes Agent and OpenClaw users.

86 complaining user-weeks.

| Failure mode | User-weeks | Posts | Agents (user-weeks) | Definition |
|---|---|---|---|---|
| Agent cannot or will not place calls | 46 | 49 | Muse 28, Grok Bot 8, ChatGPT Dots 5, Hark 2, OpenClaw 2, Hermes Agent 1 | The agent says it has no way to phone, text or message anyone, tells the user to make the call, or gives conflicting or unclear answers about whether calling exists or how to turn it on; this includes access stuck behind feedback forms, waitlists or paid plans, but not cases where calling works and is only limited to certain numbers. |
| Automated mass outreach flagged as spam | 9 | 9 | Grok Bot 4, Hermes Agent 2, OpenClaw 2, Muse 1 | Scaled cold emails, DMs or social posts and replies that come out low-quality or obviously AI-written, get poor replies, trigger spam flags, action blocks or account suspensions, or damage the user's account; this excludes one-off contacts with a specific business. |
| Poor conduct in live third-party conversations | 8 | 8 | Muse 7, Grok Bot 1 | During a call or support chat the agent misunderstands, repeats questions, annoys staff until they hang up, garbles messages, or negotiates against the user (for example offering more than the asking price); this excludes calls that never connect or that are blocked by identity checks. |
| Calling limited to business numbers only | 7 | 7 | Muse 7 | Outreach works only for listed business numbers, so the agent refuses to call cell phones, friends, family, sales prospects or the user; this excludes cases where there is no calling feature at all. |
| Blocked by identity verification or anti-bot gates | 5 | 5 | Muse 3, Grok Bot 1, Hark 1 | The other side will not deal with the agent because it needs the account holder to verify identity, give permission, or be a human, and the agent has no way to hand off to the user and then take back over; this excludes the agent simply failing to talk well. |
| Messages or calls fail to send correctly | 4 | 4 | Muse 3, Grok Bot 1 | Technical delivery failures such as texts that stop sending after an update, links that can't be forwarded by text, numbers dialled without the country code, or duplicate sends; this excludes refusals based on missing capability. |
| No follow-through or tracking after contact | 4 | 4 | Muse 3, Hark 1 | After reaching out, the agent forgets who it contacted or why, doesn't finish the rest of the request, doesn't watch for replies or report back, and can't handle the return calls its outreach set off; this excludes problems that happen during the first contact itself. |
| Other | 5 | 5 | ChatGPT Dots 3, Grok Bot 1, OpenClaw 1 | Complaints that fit none of the modes above. |

#### Agent cannot or will not place calls

- Hark, 2026-10-14, @hark_labs (X): “@hark_labs still can't use the agent to send messages to my teammates.” [source](https://twitter.com/1571938295625531394/status/2110353096371057068)
- Muse, 2026-09-30, @muse (X): “i gave @muse a prospect list and asked it to call potential customers to pitch my product, but it said it couldn’t make calls. @alexandr_wang, if muse can do that, itwould be a huge win for meta. @meta @finkd” [source](https://twitter.com/2022155223238864896/status/2105374826823287011)
- Muse, 2026-09-19, @muse (X): “@mattprd @muse "i can't place the call myself — i have no way to dial out from here, and phone calls aren't something i can do through your iphone either."” [source](https://twitter.com/367992751/status/2101457123360268701)

#### Automated mass outreach flagged as spam

- OpenClaw, 2026-09-30, X search: OpenClaw, openclaw.ai (X): “@bertranddiouly pretty efficient. i tried automated cold email by using openclaw last year, with three touches per lead. the actual reply rate was pretty painful lol.” [source](https://twitter.com/124955210/status/2105291815708672178)
- OpenClaw, 2026-09-16, X search: OpenClaw, openclaw.ai (X): “biggest unlock from muse is meta gtm automation via instagram - can now automate scaled outreach and gtm for my product audiences, a capability i struggled on with my own openclaw harness. meta's data and distribution flywheel is insane and dangerous.” [source](https://twitter.com/98056079/status/2100191158484025411)

#### Poor conduct in live third-party conversations

- Muse, 2026-10-16, X search: Muse from Meta, Meta Muse (X): “i let meta muse talk to customer service bots. it didn’t go well [link]” [source](https://twitter.com/819800/status/2111179507273003503)
- Grok Bot, 2026-10-02, r/GrokBot (Reddit): “i told my grok bot to negotiate pricing on some stuff on facebook and it started offering over asking on a few products . there was another example but i forgot where it totally fumbled i'm done with this garbage. hermes or paperclip on claude. i'm paying for intelligence not stupidity” [source](https://www.reddit.com/r/GrokBot/comments/1wu2ax2/increase_usage_limits/pdbfao1/)
- Muse, 2026-09-09, @muse (X): “@wailord @muse @bigt_sheesh @christinesed my current piece of feedback is i wasnt able to log into accounts that needed a passkey the browser muse uses timed out multiple times, i also noticed muse kept saying its messages were getting garbled when trying to talk to a support chat on my behalf, i gotta keep using it more” [source](https://twitter.com/1345406875068747777/status/2097835723391111651)

#### Calling limited to business numbers only

- Muse, 2026-10-07, @muse (X): “@petergyang @muse how can one get that? i need to cancel a lot of shit and my @muse keeps telling me to call them myself which defeats the purpose of it” [source](https://twitter.com/1176051260/status/2107729633387102603)
- Muse, 2026-09-18, @muse (X): “@wisemancap @muse @xfinity i run real estate business too and tried to hook up to receive my business calls, but tells me cannot make or receive calls - throw some ideas to fix this” [source](https://twitter.com/2036913013471797250/status/2100978168874381465)

#### Messages or calls fail to send correctly

- Muse, 2026-09-30, Play Store (Play Store): “the sept 29 update broke texting. my assistant can no longer send text messages — every send fails, though it worked fine the day before the update. reading texts still works, and sending manually from messages works, so it's the app, not my phone. restarting and force-stopping change nothing. texting is the whole reason i use this app. one star until it's fixed.” [source](https://play.google.com/store/apps/details?id=com.facebook.aura)

#### No follow-through or tracking after contact

- Muse, 2026-09-21, @muse (X): “@muse find me a room for rent in sf starting october 1sr, message the landlords and then ping me when they reply. ngl i was disappointment when it didn’t work” [source](https://twitter.com/1934316776227237888/status/2101887912216346728)
- Muse, 2026-10-01, @muse (X): “@muse outreach can be a little fuzzy. it not remembering if it contacted someone or why without really reminding it” [source](https://twitter.com/1588679080702099457/status/2105586044376695155)

## Top requests

What users ask to add or change, most asked first. 137 user-weeks ask for something. Requests do not change the Feedback Score. Rule: A separate pass by a large language model reads every counted post and extracts what the user asks the agent or its vendor to add or change, with the criteria it maps to and a short normalised wording; it does not touch the labels or the Feedback Score. A large language model groups the wordings within each criterion (the first criterion the request maps to) into themes, and a second pass merges themes that ask for the same change under different criteria; a merged theme sits under the criterion most of its requests map to, and code counts it once. A theme counts distinct user-weeks that ask for it, per agent; across agents, one user-week per agent. Themes asked in fewer than 2 user-weeks, and requests that share no theme, are not shown. Examples: up to 3 posts per theme from different users, without slurs: whole posts of 60 to 450 characters with at least 8 words beyond handles and links, posts of at most 280 characters first, then the newest.

| Rank | Request | User-weeks | Posts | Agents (user-weeks) |
|---|---|---|---|---|
| 1 | Outbound phone calls on user's behalf | 45 | 47 | Muse 26, Hark 5, OpenClaw 5, ChatGPT Dots 4, Grok Bot 4, Hermes Agent 1 |
| 2 | Agent calls businesses to book | 10 | 10 | Muse 5, OpenClaw 3, Grok Bot 2 |
| 3 | Answering and handling incoming calls | 10 | 10 | Muse 5, Grok Bot 3, ChatGPT Dots 2 |
| 4 | End-to-end customer service and cancellation calls | 8 | 8 | Muse 5, ChatGPT Dots 2, Grok Bot 1 |
| 5 | Access to calling feature for all users | 7 | 7 | Muse 7 |
| 6 | Posting to social accounts automatically | 7 | 7 | Grok Bot 6, Hermes Agent 1 |
| 7 | Native calling without third-party setup | 6 | 7 | Grok Bot 4, Muse 1, OpenClaw 1 |
| 8 | Spam and robocall blocking | 6 | 6 | Muse 5, Grok Bot 1 |
| 9 | Agent calls or texts the user | 5 | 5 | ChatGPT Dots 2, Hermes Agent 1, Muse 1, OpenClaw 1 |
| 10 | Marketing and customer outreach automation | 5 | 5 | Grok Bot 2, Hark 1, Muse 1, OpenClaw 1 |
| 11 | Messaging contacts via chat apps | 5 | 5 | Grok Bot 2, Muse 2, OpenClaw 1 |
| 12 | Negotiating prices, bills and returns | 5 | 5 | Grok Bot 3, Muse 2 |

### 1. Outbound phone calls on user's behalf

- ChatGPT Dots, 2026-10-17, Put your dot on call (YouTube): “1) when will it be dots instead of 'dot' (singular) 2) when can it be able to call people on the phone on my behalf? 3) when can it 100% automate my computer? (without me having to resort to codex) these are the only things i'm interested in.” [source](https://www.youtube.com/watch?v=GBOZIRK1ujw&lc=UgwtJpQTH1b2AcFIiYJ4AaABAg)
- Muse, 2026-10-13, Meta's New Muse Wonder Is Huge! (YouTube): “i love it. although its responses are slower as compared to chatgpt. chatgpt responses are almost instant. grok is slower of all the 3. wish muse could make calls though.” [source](https://www.youtube.com/watch?v=iXjh7VSSLDE&lc=Ugy7xyqvi6gjnduuJ-14AaABAg)
- Muse, 2026-10-13, @muse (X): “just spent 30 minutes calling acupuncturists to see who's accepting new patients, what info they need from me to get started and to schedule an appointment. boring rote task and perfect use case for @muse and @instinct but neither supports calls.” [source](https://twitter.com/12775122/status/2110126676927811802)

### 2. Agent calls businesses to book

- OpenClaw, 2026-09-12, X search: OpenClaw, openclaw.ai (X): “i am no longer looking for an apartment, i think i will even connect openclaw to call and schedule viewings.” [source](https://twitter.com/3302777548/status/2098732913567142344)
- Muse, 2026-09-09, Take the full tour of Muse, Meta's personal AI agent. (YouTube): “can it call my local pizzaria order a pizza from the online menu and tell me when the pizza boy will arrive or appoint for me an hour for a pick up?” [source](https://www.youtube.com/watch?v=wHn0hTjvFoo&lc=UgwlRdPEsI0PVbk3D9V4AaABAg)
- Muse, 2026-09-09, @muse (X): “@jrlevine @muse phone integration to call vendors for bookings, research.” [source](https://twitter.com/107935532/status/2097833594291138995)

### 3. Answering and handling incoming calls

- Grok Bot, 2026-10-15, @bot (X): “@parker__conrad @elonmusk @bot @tesla @starlink @bot set this up for me to make and answer phone calls” [source](https://twitter.com/22581089/status/2110536898112532912)
- ChatGPT Dots, 2026-10-11, X search: ChatGPT dots, ChatGPT dot, OpenAI dots, OpenAI's dot (X): “@kylespatel i’ve been very impressed with the new dot from openai and i really like the apple text app plugin in the desktop app. now my dot can send and reply to my text messages. maybe soon we can get it to take and make phone calls too. :)” [source](https://twitter.com/2094174287246524416/status/2109211165620596790)
- ChatGPT Dots, 2026-10-07, X search: ChatGPT dots, ChatGPT dot, OpenAI dots, OpenAI's dot (X): “@brendaniribe how are you differentiating from openai dots, grok bot, muse, hark, instinct, etc. other than better voice conversations with your bot? can they at least make or receive calls for you to utilize the incredible voice?” [source](https://twitter.com/134192176/status/2107941291023859801)

### 4. End-to-end customer service and cancellation calls

- Grok Bot, 2026-10-18, X search: Grok Bot, Grokbot, x.ai/bot (X): “@katiemiller @bot @dhlglobal now this is useful. when can grokbot call the government for me and sit through the queue?” [source](https://twitter.com/1522328940261519360/status/2111624008068481113)
- Muse, 2026-10-10, @muse (X): “@andr3barroso @muse man its crazy sometimes airlines would like email you and ask you to checkin, also they would text you but we definitely need agents for this” [source](https://twitter.com/66993635/status/2108937227728474320)
- Muse, 2026-10-07, @muse (X): “@petergyang @muse how can one get that? i need to cancel a lot of shit and my @muse keeps telling me to call them myself which defeats the purpose of it” [source](https://twitter.com/1176051260/status/2107729633387102603)

### 5. Access to calling feature for all users

- Muse, 2026-10-07, @muse (X): “@petergyang @muse man idk — muse still wont approve me for that feature. 🤷♂️” [source](https://twitter.com/14976372/status/2107643747676590410)
- Muse, 2026-10-07, @muse (X): “@petergyang @muse how did you get it to make calls? i think that is the only thing left for me.” [source](https://twitter.com/1835999041026482176/status/2107627486486089971)
- Muse, 2026-10-07, @muse (X): “@petergyang @muse how did you get calling enabled? ive been bugging my muse for it but nothing yet” [source](https://twitter.com/14681233/status/2107622469691687010)

### 6. Posting to social accounts automatically

- Grok Bot, 2026-10-11, X search: Grok Bot, Grokbot, x.ai/bot (X): “can we build an ai agent using @grok @bot who run our x accounts?” [source](https://twitter.com/828279489880809472/status/2109367599880643015)
- Grok Bot, 2026-10-05, @bot (X): “@carolletta @grok @bot interesting. can you schedule posts? like a 4 images and here's the weekly drops for this month?” [source](https://twitter.com/1291658788626468864/status/2107047575329407017)
- Grok Bot, 2026-09-27, X search: Grok Bot, Grokbot, x.ai/bot (X): “hey @elonmusk, went for a hike early this morning and realized something weird: grok bot can't post to x on my behalf?! i get the need to prevent automated spam, but if i tell my ai agent to post something, shouldn't that just work? isn't that the point of ai agents?” [source](https://twitter.com/2103792714336681984/status/2104187996333318520)

### 7. Native calling without third-party setup

- Muse, 2026-10-07, @muse (X): “@petergyang @muse oh com’on, looks like i’m not in the feature beta… i want a calling bot so badly and i don’t want any twilio charges and maintenance. @openai @thsottiaux can we add native calling to the feature wishlist? [link]” [source](https://twitter.com/539686468/status/2107662110692180095)
- Grok Bot, 2026-10-18, @bot (X): “@bot look into this and make a suggestion so you can have a phone call ability for free or cheap. make sure whoever uses the phone call function has a great phone voice and is snappy so whoever they call gets less annoyed waiting on replies. scour the net and give me the best option for the money. include a premium selection.” [source](https://twitter.com/1887680269752410113/status/2111879962932416797)
- OpenClaw, 2026-10-10, X search: OpenClaw, openclaw.ai (X): “i love my hark! here is what i am wanting: 1. native phone calls. i wired up clawcall myself just so hark could call my card company 2. notion as a real connector, not browser sessions 3. texting people on my behalf, with approval 4. two-way handoff with my own agents (openclaw) over mcp/api 5. voice to voice mode” [source](https://twitter.com/2855351123/status/2108968442070003883)

### 8. Spam and robocall blocking

- Muse, 2026-10-15, Play Store (Play Store): “so far so good. needs a bot to '"torture" scam callers, they won't do that” [source](https://play.google.com/store/apps/details?id=com.facebook.aura)
- Muse, 2026-10-03, Play Store (Play Store): “spams be calling me all day and i would like to stop them from calling” [source](https://play.google.com/store/apps/details?id=com.facebook.aura)
- Muse, 2026-09-21, @muse (X): “@fanaticcentrist @theaaron @meta @muse @aiatmeta nope - businesses keep reaching out with different numbers, which doesn’t happen on emails once you unsubscribe. atleast in india.” [source](https://twitter.com/2007479102140493824/status/2102007286868918764)

### 9. Agent calls or texts the user

- Hermes Agent, 2026-08-31, @NousResearch (X): “i am using hermes agent by @nousresearch via telegram for various things. i wish the agents could call me to remind about somethings lol.” [source](https://twitter.com/2072157979567431680/status/2094292486386790432)
- ChatGPT Dots, 2026-10-16, r/ChatGPTDots (Reddit): “so i got excited for nothing. decided to try dot today. i've now tasked it to work on my local qwen ai agent and a few other tasks. i said, can you call me with an update. my dot said sure thing.. then immediately said sorry i jumped the gun that's not available yet. looked at openais release notes and it does say that the ability for your dot to call you will be coming after the launch.... well where is it ! anyone heard any rumors for eta?” [source](https://www.reddit.com/r/ChatGPTDots/comments/1x7s2ge/dot_calls_you/)
- ChatGPT Dots, 2026-10-05, ChatGPT dots速報解説。今度こそ「自分専用の秘書」として活躍する未来がはっきり見えました。 (YouTube): “i couldn't get through on the phone, so i asked dots to send feedback to openai. eventually, they will probably orchestrate multiple dots, and the primary dot might become the best understanding partner. this doesn't seem possible with models below 6astra. that's astra's strength. so i don't think it will come to the plus plan for a while. i also want dots to make phone calls. i dislike work calls, but i might answer if it's from dots 😂” [source](https://www.youtube.com/watch?v=iEkECp2HDbo&lc=Ugz68Wm666iBNizBBUd4AaABAg)

### 10. Marketing and customer outreach automation

- OpenClaw, 2026-10-14, X search: OpenClaw, openclaw.ai (X): “@guoxiaoyang0925 right now, i rely most on x keyword search, help me find the x posts that need replies. also, i need a bot for marketing, and one for handling financial advice. basically, it's mainly to replace the openclaw scenario, plus the free x api.” [source](https://twitter.com/69492059/status/2110200443347607793)
- Grok Bot, 2026-09-30, @bot (X): “@leerob @bot can you guys please improve content writing. and cold dm text.” [source](https://twitter.com/959786052658409472/status/2105148649529544859)

### 11. Messaging contacts via chat apps

- Grok Bot, 2026-10-08, X search: Grok Bot, Grokbot, x.ai/bot (X): “@elonmusk @teslaconomics @brianroemmele @grok @bot i want to contact our clients and suppliers , via over whatsapp messenger and zalo messenger” [source](https://twitter.com/1856795606985183233/status/2108115325644689850)
- OpenClaw, 2026-10-01, X search: OpenClaw, openclaw.ai (X): “@andrewwarner @openai can you tell dot to talk to other people? our openclaw-based agents have been in slack chatting with team members for months. pretty slick and useful.” [source](https://twitter.com/246068443/status/2105753630762480069)
- Muse, 2026-09-09, @muse (X): “@jrlevine @muse @instacart and @robinhoodapp would be my top two. would also really like it to be able to draft and send @whatsapp messages.” [source](https://twitter.com/1977438163632078848/status/2097792913107194196)

### 12. Negotiating prices, bills and returns

- Grok Bot, 2026-10-11, @bot (X): “@elonmusk @bot the moment ai can actually negotiate a return for me is the moment i trust it” [source](https://twitter.com/529760514/status/2109261883689914628)
- Muse, 2026-09-29, X search: Muse from Meta, Meta Muse (X): “meta muse saved me money for real!! but i wish it negotiated better to ask for loyalty lol! i’m sure after this xfinity agents are gonna get smarter [link]” [source](https://twitter.com/3187154438/status/2104962103702671568)
- Grok Bot, 2026-09-19, X search: Grok Bot, Grokbot, x.ai/bot (X): “@parker__conrad can you do what meta muse is planning? and have grokbot make calls like canceling xfinity, which by the way is the worst company that ever existed on earth, or negotiating your cell phone bill with at&t, etc.” [source](https://twitter.com/1371805905663229952/status/2101209072041132249)

## Every agent

| Agent | Overall rank | Reading | Customer love | 95% interval | n | Praise | Complaint |
|---|---|---|---|---|---|---|---|
| [Grok Bot](https://feedbackbench.com/agents/grok-bot.md) | 3 | 1st of 6 | 0.567 | 0.528–0.598 | 180 | 164 | 16 |
| [Hermes Agent](https://feedbackbench.com/agents/hermes-agent.md) | 2 | 2nd of 6 | 0.519 | 0.498–0.536 | 44 | 41 | 3 |
| [OpenClaw](https://feedbackbench.com/agents/openclaw.md) | 5 | 3rd of 6 | 0.509 | 0.485–0.531 | 47 | 42 | 5 |
| [Hark](https://feedbackbench.com/agents/hark.md) | 4 | 4th of 6 | 0.504 | 0.471–0.532 | 31 | 27 | 4 |
| [ChatGPT Dots](https://feedbackbench.com/agents/dots.md) | 8 | 5th of 6 | 0.477 | 0.442–0.511 | 33 | 25 | 8 |
| [Muse](https://feedbackbench.com/agents/muse.md) | 1 | 6th of 6 | 0.411 | 0.340–0.466 | 226 | 176 | 50 |
| [Instinct](https://feedbackbench.com/agents/instinct.md) | 6 | Too few posts | – | – | 5 | 5 | 0 |
| [Gemini Spark](https://feedbackbench.com/agents/gemini-spark.md) | 7 | Too few posts | – | – | 0 | 0 | 0 |
| [Poke](https://feedbackbench.com/agents/poke.md) | 9 | Too few posts | – | – | 0 | 0 | 0 |

## Posts

Receipts rule: Up to 5 praise and 5 complaint posts per area and 3 per criterion. Each is a whole post of 60 to 450 characters (700 for areas) with at least 8 words beyond handles and links, that judges the criterion, whose labels are all praise or all complaint, and that contains no slur. Posts that touch the fewest criteria come first, then posts of at most 280 characters, then the newest. A second large language model reads the first 3 candidates per slot and keeps a post only if it clearly praises, or clearly complains about, the agent on that criterion. Links and personal details removed by the source show as marks such as [link].

### Grok Bot

- Praise, 2026-10-17, X search: Grok Bot, Grokbot, x.ai/bot (X): “just signed up for a trial of blandai to give my grok bot a phone number, and had it call to cancel a subscription for me. kinda cool that it can just do that for you.” [source](https://twitter.com/66445543/status/2111524856701280553)
- Praise, 2026-10-16, @bot (X): “@agentrevenuelab @elonmusk @0x_kaize grok @bot just did my internet bill and saved me around $1000/year. so far it's up to $3700/year across the board” [source](https://twitter.com/1511377811755388936/status/2111169406092898753)
- Praise, 2026-10-14, r/GrokBot (Reddit): “had the bot get me some good brand deals on full auto pilot. it's a blessing” [source](https://www.reddit.com/r/GrokBot/comments/1x5tq6r/i_think_grokbot_paid_for_its_self_for_now/pgpl0p4/)
- Complaint, 2026-10-02, r/GrokBot (Reddit): “i told my grok bot to negotiate pricing on some stuff on facebook and it started offering over asking on a few products . there was another example but i forgot where it totally fumbled i'm done with this garbage. hermes or paperclip on claude. i'm paying for intelligence not stupidity” [source](https://www.reddit.com/r/GrokBot/comments/1wu2ax2/increase_usage_limits/pdbfao1/)

### Hermes Agent

- Praise, 2026-10-15, X search: Hermes Agent, hermes-agent, Hermes Desktop (X): “was playing with @bot and found the first thing it can't do that my hermes desktop could - grok bot struggled to use my agentphone number to place calls on my behalf using an [link] voice. it also insists on disclosing its ai at the beginning of any call. sucks.” [source](https://twitter.com/1656108627734810625/status/2110747460868153700)
- Praise, 2026-09-18, X search: Hermes Agent, hermes-agent, Hermes Desktop (X): “get your hermes agent its own email acct (my agent, darren, uses agentmail) and have it deal with online orders that haven't gone the way you'd hoped. chances are you'd be dealing with a bot yourself. have your agent joust with theirs. darren got me a $15 promo code yesterday!” [source](https://twitter.com/48668716/status/2100998443942457507)
- Praise, 2026-09-03, @NousResearch (X): “absolutely in love with the new browser automation from @nousresearch it can give replies on my behalf on reddit! my agent is picking up clients from replying, giving them a freebie to solve their real estate pain points. i'm building an email list with potential clients ❤️ 🙌” [source](https://twitter.com/2071442995472121856/status/2095582610038661222)
- Complaint, 2026-09-13, X search: Hermes Agent, hermes-agent, Hermes Desktop (X): “@muse did a better job setting up the ability to make phone calls for me than hermes agent… 🤯” [source](https://twitter.com/18274939/status/2099218781662851284)

### OpenClaw

- Praise, 2026-10-03, @openclaw (X): “my @openclaw agent called a japanese restaurant to make a reservation for my upcoming trip. with @twilio and @chatgpt voice. 🤯 cc:@steipete [link]” [source](https://twitter.com/139004667/status/2106445451524211108)
- Praise, 2026-10-01, X search: OpenClaw, openclaw.ai (X): “@andrewwarner @openai can you tell dot to talk to other people? our openclaw-based agents have been in slack chatting with team members for months. pretty slick and useful.” [source](https://twitter.com/246068443/status/2105753630762480069)
- Praise, 2026-09-08, @openclaw (X): “i now hand over email support threads to my @openclaw agent, after initiating it. did it this morning for a flight transaction conflict. now, my agent is talking to the flight team’s ai support agents, and hashing things out.” [source](https://twitter.com/1242857005/status/2097233014531194908)
- Complaint, 2026-09-30, X search: OpenClaw, openclaw.ai (X): “@bertranddiouly pretty efficient. i tried automated cold email by using openclaw last year, with three touches per lead. the actual reply rate was pretty painful lol.” [source](https://twitter.com/124955210/status/2105291815708672178)
- Complaint, 2026-09-16, X search: OpenClaw, openclaw.ai (X): “biggest unlock from muse is meta gtm automation via instagram - can now automate scaled outreach and gtm for my product audiences, a capability i struggled on with my own openclaw harness. meta's data and distribution flywheel is insane and dangerous.” [source](https://twitter.com/98056079/status/2100191158484025411)

### Hark

- Praise, 2026-10-17, @hark_labs (X): “@vigstar1 @hark_labs it contacted support for me and almost instantly refunded me. +i still got my pizza.” [source](https://twitter.com/1867284562683772928/status/2111578448909242480)
- Praise, 2026-10-15, @hark_labs (X): “@hark_labs helped me send 400+ emails for outreach with a hackathon” [source](https://twitter.com/2095743155312467968/status/2110554566551085122)
- Praise, 2026-10-13, @hark_labs (X): “786 cold leads in 7 days. london doctors, sa law firms. solo founder in durban, no sales team. @hark_labs did the research, built the trackers, wrote the pitches and runs follow-ups. real spreadsheets, contacts blurred. @adcock_brett this is a one-person company now. [link]” [source](https://twitter.com/2782232356/status/2110083624699609551)
- Complaint, 2026-10-14, @hark_labs (X): “@hark_labs still can't use the agent to send messages to my teammates.” [source](https://twitter.com/1571938295625531394/status/2110353096371057068)

### ChatGPT Dots

- Praise, 2026-10-14, X search: ChatGPT dots, ChatGPT dot, OpenAI dots, OpenAI's dot (X): “the @openai chatgpt dot is incredible. my productivity has improved dramatically. first thing i did was get it to chat with verizon. boom. 6 months of 25% off secured. thing pays for itself. [link]” [source](https://twitter.com/25959677/status/2110403795851301036)
- Praise, 2026-10-11, X search: ChatGPT dots, ChatGPT dot, OpenAI dots, OpenAI's dot (X): “flying nice → ohio, my vrbo host went silent with check-in less than 5 hours away. from the plane, my @openai dot messaged the host on vrbo, emailed them, then worked vrbo's live chat with support, and got me my door number and entry code before i landed. ✈️🔑 [link]” [source](https://twitter.com/1683695243684872192/status/2109313434353356986)
- Praise, 2026-10-03, X search: ChatGPT dots, ChatGPT dot, OpenAI dots, OpenAI's dot (X): “@pregory1 @chatgpt 🤣🤣💯💯💯 so, i sent the prompt into 5 platforms. @muse, @cueagents, @bot, @askperplexity & chatgpt dots. dot was the only one who emailed the city. i used these same exact prompt for all of them. you can see below in the images. [link]” [source](https://twitter.com/1364629432040890372/status/2106467973263425556)
- Complaint, 2026-10-14, X search: ChatGPT dots, ChatGPT dot, OpenAI dots, OpenAI's dot (X): “i thought after trying it, but chatgpt dots are unnecessary for the management level and are most needed for middle management who have to handle practical tasks. on the other hand, since it cannot handle external negotiations, it seems optimal in a formation where there is a strong right-hand person in practical matters under the management level that can handle sales.” [source](https://twitter.com/1104588860644777984/status/2110300137918812655)
- Complaint, 2026-10-16, Put your dot on call (YouTube): “nope, my dot refuses to send replies to slack only read them... had an open case for days now.” [source](https://www.youtube.com/watch?v=GBOZIRK1ujw&lc=UgyzLTr0azp6ImUjsaN4AaABAg)

### Muse

- Praise, 2026-10-18, @muse (X): “@shiladitya @muse i actually don’t care about the pace because i am just delegating as and when things come up. these ai personal assistants are doing such a great job at customer support calls.” [source](https://twitter.com/40441888/status/2111741442519609833)
- Praise, 2026-10-17, @muse (X): “what an amazing out of the world experience! just had @muse call capital one, and it demanded to speak to a real person, and it added my call back number and brought me in when needed! can't wait for @grok @bot to be able to do the same.” [source](https://twitter.com/26989064/status/2111262487790092295)
- Praise, 2026-10-14, @muse (X): “ok so my co-founder and i were sitting together in row 27, but then i had @muse spam @united until it found me a seat in premium economy do i abandon my co-founder or” [source](https://twitter.com/61344715/status/2110513664402862550)
- Complaint, 2026-10-16, X search: Muse from Meta, Meta Muse (X): “i let meta muse talk to customer service bots. it didn’t go well [link]” [source](https://twitter.com/819800/status/2111179507273003503)
- Complaint, 2026-10-07, @muse (X): “@petergyang @muse how can one get that? i need to cancel a lot of shit and my @muse keeps telling me to call them myself which defeats the purpose of it” [source](https://twitter.com/1176051260/status/2107729633387102603)
- Complaint, 2026-09-30, @muse (X): “i gave @muse a prospect list and asked it to call potential customers to pitch my product, but it said it couldn’t make calls. @alexandr_wang, if muse can do that, itwould be a huge win for meta. @meta @finkd” [source](https://twitter.com/2022155223238864896/status/2105374826823287011)

### Instinct

- Praise, 2026-09-01, X search: Instinct AI, Instinct personal assistant, instinct.com (X): “my instinct ai agent just negotiated my internet bill down $40/month. suddenly inspired to train a 3b param model entirely on transcripts from a marrakech souk so it can start absolutely torching the rest of my bills” [source](https://twitter.com/211052841/status/2094859056716390428)
- Praise, 2026-10-12, X search: Instinct AI, Instinct personal assistant, instinct.com (X): “instinct ai is insane, i made a cold mailing sheet and labeled all companies manually , ive connected my github to it so it fetches relevant projects. im omw to station and i just sent 10+ mails using instinct. absolutely no idea what the turn out is going to be but its so cool.” [source](https://twitter.com/2064655209419476992/status/2109657434918994336)
- Praise, 2026-09-28, Instinct AI: el Agente de WhatsApp GRATIS que trabaja solo (prueba real en español) (YouTube): “i used it to file a complaint about a charge with my card in a parking lot where they didn't let me in later. it automatically claimed to the bank and claimed to the company. it even filed a complaint with the consumer office in madrid using c@lve. without a doubt, the day i have to pay for it, i will pay.” [source](https://www.youtube.com/watch?v=tmOI7oGGK8M&lc=UgzL-P2nH5NfCrHctot4AaABAg)