# Support, refunds and issue handling (`account.support`)

Feedback Bench, coding agents, built 2026-10-01, window 2026-08-31 to 2026-09-27. Web page: https://feedbackbench.com/#/criterion/account.support

Area: [Account and support](https://feedbackbench.com/criteria/account.md)

**Definition.** Reaching a human, getting refunds and resolutions, and the vendor's responsiveness to bug reports and community issues.

**Boundary.** Not this: see [Wrong charges, failed payments and plan provisioning](https://feedbackbench.com/criteria/account.billing_errors.md) for the underlying wrong charge.

Rated author-weeks, all agents: 1260. Complaint share: 84%.

## The brief

Written by Claude Opus 5.5 from 97 labelled posts and the numbers on this page. Interpretation, not measurement: every quote is verbatim and links to its post.

**Amp pays before you ask; most others hide behind bots.**

TL;DR:

- Amp and OpenAI Codex lead with proactive credits, prorated refunds and post-incident resets users notice.
- Claude Code and Cursor trail on reaching a human, ban appeals and refund disputes.
- The loudest request across agents is simple. Faster replies from someone who can act.

In plain terms: When a charge goes wrong or an account locks, most users hit a chatbot loop, then silence. A few vendors reverse charges fast, post incident updates or send credits unprompted. Your vendor decides whether you get a refund or a standoff.

### How it breaks

- **Bot loops before any human** ([Support, refunds and issue handling](https://feedbackbench.com/criteria/account.support.md)). The most common failure is a support funnel that stalls. Bots answer first, humans arrive late, and the human often cannot change anything.
  Users describe automated replies stacked deep before a person appears, then a flat refusal. Others never get past the ticket stage. Posts across Codex, Kiro and OpenCode show tickets sitting for days with no acknowledgment while the user stays blocked from a paid product. Users read the pattern as deliberate fatigue. Faster, more responsive replies are the top request on this page.
  Evidence:
  - Complaint, OpenAI Codex, r/codex, 2026-09-14: “yeah their support is terrible. i had the exact same experience. it's basically bot responses for the first 10 messages to try to fatigue you to give up, and then when it routes it to a person, the person replies "we can't reset or do xyz." and that's it. twice i had this experience in the last 2 weeks.” [source](https://www.reddit.com/r/codex/comments/1wfpj7d/this_was_probably_my_last_purchase_from_openai/p9p1lut/)
  - Complaint, Kiro, r/kiroIDE, 2026-09-24: “i know this is a known issue, but has anyone also been having problems paying for their subscription today? i have tried with multiple card and allways get the error message ' your card was declined. please try a different card.' update: almost 24h now, payment still not working, no response from the support.... i cant understand how this is not a top priority problem for the company update 28/09/2026 - 4 days later since the first attempt, still without success, the issue persists. **no answer from the support to my ticket.**” [source](https://www.reddit.com/r/kiroIDE/comments/1wp1sbg/kiro_subscription_payment/)
  - Complaint, OpenCode, @opencode, 2026-09-18: “@ud4y_g @opencode the way they treat people is so unbelievably condescending.. they respond to nothing.. they address nothing. it's not like most of us are using their platform for free.” [source](https://twitter.com/1250877755044114432/status/2101006227178139847)
  - Complaint, Kiro, @kirodotdev, 2026-09-24: “@kirodotdev let's address the backlog of support requests first.” [source](https://twitter.com/2048551282554585088/status/2102926512207098209)

- **Refunds promised, then denied** ([Support, refunds and issue handling](https://feedbackbench.com/criteria/account.support.md), [Wrong charges, failed payments and plan provisioning](https://feedbackbench.com/criteria/account.billing_errors.md)). Refund paths break at the last step. A bot approves, a policy rejects, and weeks pass while the charge stands.
  One user got a support bot to confirm refund eligibility, clicked yes, and was denied anyway. Cursor users describe repeated answers that a lost prepaid balance was expected behaviour. Antigravity users report annual plans sold, then refunds rejected once the product disappointed. Emails asking for a refund go unanswered for weeks. The underlying wrong charge belongs to billing errors. The failure here is the dead end that follows.
  Evidence:
  - Complaint, Cursor, @cursor_ai, 2026-09-14: “@cursor_ai @spacexai 1.5 months, no resolution. paid $576 for annual pro+, then another $140 for ultra. cursor cancelled my prepaid sub and took an additional $70.80 in credits. total loss: $646.80, excluding ultra. repeatedly told it was “expected behaviour”. is this fair?” [source](https://twitter.com/932316839471747072/status/2099485235784139242)
  - Complaint, OpenAI Codex, r/codex, 2026-09-13: “did the support bot work for you straight up? i managed to get the bot to say that i am eligible for a refund and asking if i want to proceed with it, and when i said yes i got denied with that message again.” [source](https://www.reddit.com/r/codex/comments/1wf3fon/i_am_getting_denied_an_eu_refund_by_this_scam/p9ipsh3/)
  - Complaint, Google Antigravity, r/google_antigravity, 2026-09-01: “question, did similar issue happened to others like claude code or codex? if no why does it happen only to google? if nothing happened why would people criticize them? for me it's simple, they pushing annual plan so hard when release 3.1 pro with latest claude model in antigravity at that time which give the flexibility. once user (me) subscribed, nothing reliable actually shipped. asked for refund and get rejected. i have to pay another bill for claude / cursor.” [source](https://www.reddit.com/r/google_antigravity/comments/1w3uv4i/a_lot_of_mediocrity_here_aint_it/p7460le/)
  - Complaint, Cline, @cline, 2026-09-14: “@cline i asked for a refund 16 days ago. please reply my emails.” [source](https://twitter.com/2018156578617090049/status/2099617466947436879)

- **Account locks with no appeal path** ([Support, refunds and issue handling](https://feedbackbench.com/criteria/account.support.md)). Bans and locks land without warning, and users cannot find a human who will review them while the paid subscription keeps running.
  Posts describe accounts blocked for days or months on a paid plan, with support inboxes that do not reply. One Antigravity user reports months without resolution after a ban during normal use. Kiro users describe credits granted but unusable because of an account restriction support never lifted. Human review and appeal for bans is a standing request, led by Claude Code users.
  Evidence:
  - Complaint, OpenCode, @opencode, 2026-09-18: “why is no one responding at <email_address>? my account has been falsely blocked for 3 days and i still can’t use the subscription i already paid for. @opencode @jayair @thdxr” [source](https://twitter.com/3045906034/status/2100816401523167338)
  - Complaint, Google Antigravity, @antigravity, 2026-09-10: “same situation here with my @antigravity account. i paid for a full year of google ai pro, yet my google account was banned while i was using antigravity with @opencode — without any warning beforehand. i raised the issue with google, and it has now been 4-5 months with no resolution. i mainly used antigravity for research, planning, and organising ideas/work rather than any serious coding. and, well, everyone knows how gemini models can be with coding sometimes — dead loops, infinite runs, failed tool calls, etc. they are generally much more useful to me for planning and research. @google @geminiapp” [source](https://twitter.com/1149626315735126016/status/2097948787981656066)
  - Complaint, Kiro, r/kiroIDE, 2026-09-13: “just as title says, i received some credits but apparently i can't use that due to account level restriction which disables any, even single user addition to the kiro. i contacted their support, we gone back and forth for like 20 days and in the end all i got is disappointment. its not like i am begging them for more credits, i just want to use what is already credited. if i can't even add myself as a user then how will those credits ever be used.” [source](https://www.reddit.com/r/kiroIDE/comments/1wf62bw/i_recieved_aws_kiro_plus_credits_under_their/)

- **Incident silence erodes trust fast** ([Support, refunds and issue handling](https://feedbackbench.com/criteria/account.support.md)). Users forgive outages. They do not forgive vendors who stay quiet during them and skip compensation afterward.
  Posts contrast vendors that announce incidents and reset limits after a fix with vendors that post nothing while service degrades for hours. Users explicitly name Codex resets as the standard others miss. Antigravity draws the most requests for public status updates. Claude Code users report no response and no compensation for paid time lost. A single acknowledgment post would defuse much of the anger.
  Evidence:
  - Complaint, Claude Code, @ClaudeDevs, 2026-09-03: “it would be news, but it is the norm with @anthropicai @claudeai @claudedevs afterwards they do not respond to you, nor compensate for that time when they did not provide the service you paid for. <strict_link> <strict_link>” [source](https://twitter.com/1908255957840240640/status/2095507456310829330)
  - Praise, OpenAI Codex, r/google_antigravity, 2026-09-15: “pretty much everyone has experienced the recent slow performance of antigravity that has been going for nearly half a day, yet not a single google account has posted about it anywhere, they are practically acting as if it's not happening at all, no explanations no acknowledgments no nothing. if this type of incident happened on codex side they almost always announce it and even give their users resets when its fixed. am i asking for too much here? just a simple twitter post from antigravity official account telling us "hey we know the issue exists and we are working to address".” [source](https://www.reddit.com/r/google_antigravity/comments/1wguhql/google_doesnt_care_about_its_customers/)
  - Praise, OpenAI Codex, r/ClaudeCode, 2026-09-01: “someone just posted this minutes ago if you thought they couldnt be scummier lmao. insane if this happens. im not too familiar with codex but i'm at least grateful for their communications and wouldov been nice to be part of the resets <strict_link>” [source](https://www.reddit.com/r/ClaudeCode/comments/1w437ql/it_literally_says_20x_more_usage_than_pro_no/p76d509/)
  - Praise, Google Antigravity, @antigravity, 2026-09-03: “@evanotero @antigravity big thanks to @theo and @gergelyorosz for calling this out. glad we could update this quickly, we need to be more clear from the jump on things like this.” [source](https://twitter.com/1862257064/status/2095642444121456815)

- **Fast fixes win switchers** ([Support, refunds and issue handling](https://feedbackbench.com/criteria/account.support.md)). A bug fixed within the hour turns into a purchase decision. Users name responsive teams as the reason they picked one tool over another.
  Smaller teams earn outsized praise by fixing reported bugs quickly and replying in public threads. A Factory user says a fix in under an hour settled a choice against Cursor. OpenCode users thank maintainers for quick resolutions and security patches. GitHub Copilot staff are seen correlating several reports to trace a regression. Speed on a single report buys loyalty that marketing does not.
  Evidence:
  - Praise, Factory, @FactoryAI, 2026-09-24: “@ain3sh @factoryai true, never expected that! also i sent an error on the dm and bug was fixed and less than 1 hour… i was making my decision between factory and cursor, now is a no brainer! you guys won, also for the openai models support!” [source](https://twitter.com/17719163/status/2103007206064968004)
  - Praise, OpenCode, @opencode, 2026-09-22: “@adamdotdev @opencode @thdxr works now thanks for the quick resolution!” [source](https://twitter.com/1681202730725941248/status/2102342375909859701)
  - Praise, Amp, @AmpCode, 2026-09-02: “big thanks to the @ampcode team for jumping in and fixing this so quickly. also thanks to puck for helping to submit the issue to the team 🤖👏 <strict_link>” [source](https://twitter.com/1535774830225944576/status/2094994373914349900)
  - Praise, GitHub Copilot, r/GithubCopilot, 2026-09-12: “thanks for confirming! not directly, unfortunately. in this case, the client-side logs would only have shown that the server returned no suggestion, not why... by correlating several reports ([\#334759](<strict_link>), [\#334523](<strict_link>), and [\#335001](<strict_link>)), we narrowed it down to a recent regression in a server-side parser that mishandled file paths containing spaces. 🤦” [source](https://www.reddit.com/r/GithubCopilot/comments/1wcisy0/inline_suggestions_not_working_in_11380_insiders/p9es39k/)

### Who stands out

- **Amp (stronger)**. Amp sends credits for disruptions before users complain, and fixes reported bugs quickly enough that users ask to skip the credits.
  Users describe proactive emails offering credits after minutes-long outages, framed as making it right. The praise centres on speed and initiative, not size of payout. The gaps are narrower. Some web bug reports go unanswered, and users want a list of their past reports. A few teams gave up on support for one recurring account issue.
  Evidence:
  - Praise, Amp, @AmpCode, 2026-09-03: “most online services may face some disruption. but very few are quick to fix and make it right. @ampcode has always made it right. appreciate the credits!” [source](https://twitter.com/51510563/status/2095353413538021850)
  - Praise, Amp, @AmpCode, 2026-09-24: “i got $30 in credits from @ampcode today because an image &gt; 30mb killed a claude thread and orbs weren't working for about 5 minutes! proactive - they just emailed to let me know. if i ever launch a successful product again, this is how i want to treat customers. &lt;3” [source](https://twitter.com/9111552/status/2103093438988321082)
  - Praise, Amp, @AmpCode, 2026-09-25: “friends at @ampcode, is there a way to opt out of receiving free credits? you guys resolving the bugs means a lot more than credits. <strict_link>” [source](https://twitter.com/1089515309122367489/status/2103360810378752178)
  - Complaint, Amp, @AmpCode, 2026-09-07: “@ampcode hi @sqs, can you help me? it seems no one has responded to the bug report i submitted through the web.” [source](https://twitter.com/1455730994976227331/status/2096832701366141307)

- **OpenAI Codex (stronger)**. Codex wins on refund mechanics and incident communication, even while its frontline bot frustrates users.
  Users report prorated refunds on plan changes, instant refunds on account deletion, and limit resets after incidents that other communities envy. The weak point is the entry funnel. Bots handle long exchanges, escalation can deny what the bot offered, and one user describes a plan downgrade support could not explain.
  Evidence:
  - Praise, OpenAI Codex, r/codex, 2026-09-20: “this is not some gotcha tbh. a while back i wanted to upgrade from plus to pro, but wanted to use a different card for it. the support were happy to issue a pro rated refund.” [source](https://www.reddit.com/r/codex/comments/1wlfsti/got_a_refund_in_2_mins_lol/paye3y3/)
  - Praise, OpenAI Codex, r/codex, 2026-09-27: “i just deleted my account and they processed an instant refund on deletion” [source](https://www.reddit.com/r/codex/comments/1wrizyf/months_of_throttled_codex_usage_then_openai/pccte37/)
  - Praise, OpenAI Codex, r/codex, 2026-09-09: “thank you for the suggestion. i asked the support chatbot to elevate my claim to a real person and it did. i have to wait now, don't know how long these things usually take” [source](https://www.reddit.com/r/codex/comments/1wbspcb/codex_usage_incident/p8t7rzh/)
  - Complaint, OpenAI Codex, r/codex, 2026-09-16: “literally the same thing happening to me. support admitted my 20x got downgraded to plus in the middle of my subscription month. they said “we don’t know why it happened. we don’t know why you can’t upgrade to even 5x right now. 20x is closed”” [source](https://www.reddit.com/r/codex/comments/1whlif0/support_just_told_me_they_arent_renewing_people/pa5on7c/)

- **Claude Code (weaker)**. Claude Code users struggle to reach a person at all, with locked accounts and bugs sitting on automated replies for weeks.
  One user counts weeks of automated messages on a lock support confirmed was its own bug. Others report the help option vanishing while leftover credit expired. Users still describe cancellations as permissively refunded, and some ban appeals pass. Human review for bans and faster replies are the leading requests here.
  Evidence:
  - Complaint, Claude Code, @ClaudeDevs, 2026-09-27: “day 48 — support case id <phone_number>. still no human reply. no apology. not fixed. a conversation on my account has been locked for 48 days by a bug on your side. you confirmed the issue is yours. since then: automated messages only, “resolution time unknown.” i’m only asking you to undo your own error. that is a minutes-long task. @claudeai @anthropicai original report: <strict_link>” [source](https://twitter.com/2094763324395446272/status/2104236239826329667)
  - Complaint, Claude Code, @ClaudeDevs, 2026-09-01: “@anthropicai @claudeai @claudedevs you charged me because you decided my leftover dollars are expired and you do not have "get help" anymore, you no longer offer any support? wtf?” [source](https://twitter.com/782525638066499584/status/2094878112685109668)
  - Praise, Claude Code, @ClaudeDevs, 2026-09-25: “@anthropicai @claudedevs appeal passed i gotta say they have good support. however being blocked in one day knowing they can just block you take your money away is crazy ux.” [source](https://twitter.com/1629581747926048774/status/2103326155453399429)
  - Praise, Claude Code, r/ClaudeCode, 2026-09-01: “wow. fully committing to being dumb forever. anthropic is known to be very permissive with cancellations and typically gives prorated refunds. so you essentially made yourself unable to ever use their service again with that card to save like $20. genius lol.” [source](https://www.reddit.com/r/ClaudeCode/comments/1w4341r/with_all_the_outrage_about_the_20x_plan_whats_this/p75syum/)

- **Cursor (weaker)**. Cursor support is inconsistent. Some users get generous parting credits, others fight weeks over charges they cannot get reversed.
  Praise posts describe a responsive team, a refunded card, and extra credits handed out on cancellation. Complaints describe overcharges past limits with refunds refused and disputes stuck on scripted answers. Cursor leads requests for access to a human and for human escalation of billing disputes, plus a cluster of subscription linking problems.
  Evidence:
  - Complaint, Cursor, @cursor_ai, 2026-09-02: “@elonmusk overcharging past limits and refusing to reimburse looses that trust @cursor_ai @bot” [source](https://twitter.com/1997812459097505792/status/2094983864280105121)
  - Praise, Cursor, r/cursor, 2026-09-23: “canceled it and they gave me an extra $100 to "finish my work" squeezing the last i can out of this” [source](https://www.reddit.com/r/cursor/comments/1wno0lk/ngl_it_is_so_over_for_cursor/pbgypid/)
  - Praise, Cursor, @cursor_ai, 2026-09-11: “@cursor_ai eugene was able to get my card refunded, thanks. i'm trying to buy pro plus with the correct card, but there isn't anywhere to change or confirm my payment methods... i can't tell what card they plan to charge me to upgrade my account.” [source](https://twitter.com/813592500132777986/status/2098502645245759870)
  - Praise, Cursor, @cursor_ai, 2026-09-18: “one thing i've always loved about @cursor_ai is their responsive support team. let's hope @spacexai takes their customer support guidance from cursor, because @x @premium @support is absolute trash, has been for months, and still unresponsive.” [source](https://twitter.com/1648694303126953992/status/2100966008081051667)

- **Google Antigravity (mixed)**. Antigravity splits by channel. Enterprise tickets and public call-outs get answers, while consumer users report silence through outages and refunds.
  Enterprise users say tickets opened through the cloud console work well, and public pressure has produced quick policy changes. Consumer posts describe slowdowns with no official acknowledgment and rejected refunds on annual plans. Antigravity leads requests for public incident status updates.
  Evidence:
  - Complaint, Google Antigravity, @antigravity, 2026-09-03: “@cyburke @_mohansolo @theo @googledeepmind @antigravity google support never responds even if you are a company paying them money. they make aws support look responsive and amazing.” [source](https://twitter.com/151917337/status/2095425277677748504)
  - Praise, Google Antigravity, @antigravity, 2026-09-27: “@1994aab @petergyang @antigravity you can always use /feedback in the agy client :) i also have an enterprise account, the support there is awesome, you can open support tickets via gcp, that channel works well.” [source](https://twitter.com/145722617/status/2104164761198059814)
  - Praise, Google Antigravity, @antigravity, 2026-09-15: “@antigravity after shouting for days guys listened, appreciated - just dont fumble please” [source](https://twitter.com/1954198225260568576/status/2100008814720471221)

### Fine print

- Support posts skew negative because people post when help fails, so complaint counts run high for every agent.
- Most smaller agents have too few posts here to rank, so their examples illustrate rather than measure.
- Wrong charges themselves sit under billing errors; this page covers how vendors respond afterward.

## Top requests

What users ask to add or change, most asked first. 358 author-weeks ask for something. Requests do not change the Feedback Score. Rule: A separate pass by Claude Sonnet 5 reads every counted post and extracts what the author asks the agent or its vendor to add or change, with the criteria it maps to and a short normalised wording; it does not touch the labels or the Feedback Score. Claude Opus 5.5 groups the wordings within each criterion (the first criterion the request maps to) into themes; code counts them. A theme counts distinct author-weeks that ask for it, per agent; across agents, one author-week per agent. Themes asked in fewer than 2 author-weeks, and requests that share no theme, are not shown. Examples: up to 3 posts per theme from different authors, without slurs, preferring posts of 60 to 450 characters, most recent first.

| Rank | Request | Author-weeks | Posts | Agents (author-weeks) |
|---|---|---|---|---|
| 1 | Faster, more responsive support replies | 47 | 52 | Claude Code 15, Cursor 8, OpenAI Codex 6, Google Antigravity 4, OpenCode 4, Cline 3, Kiro 3, GitHub Copilot 1, Devin 1, Factory 1, Pi 1 |
| 2 | Refunds for unusable or degraded service | 30 | 30 | OpenAI Codex 8, Cursor 7, Claude Code 6, OpenCode 3, Cline 2, Devin 2, Google Antigravity 1, Kiro 1 |
| 3 | Access to a human support agent | 24 | 30 | Cursor 13, Claude Code 8, OpenAI Codex 2, Devin 1 |
| 4 | Public acknowledgment and status updates on incidents | 22 | 23 | Google Antigravity 8, OpenAI Codex 6, Claude Code 4, Cursor 2, Amp 1, Devin 1 |
| 5 | Human escalation for billing disputes | 19 | 21 | Cursor 10, Claude Code 6, Google Antigravity 1, OpenAI Codex 1, GitHub Copilot 1 |
| 6 | Human review and appeal for account bans | 18 | 19 | Claude Code 10, Cursor 5, OpenAI Codex 2, OpenCode 1 |
| 7 | Public bug triage and response to reports | 16 | 18 | OpenAI Codex 6, Cursor 4, Claude Code 2, Amp 1, Google Antigravity 1, GitHub Copilot 1, Zed 1 |
| 8 | Resolve payment and renewal billing issues | 15 | 16 | Cursor 5, OpenCode 4, OpenAI Codex 2, Devin 2, Claude Code 1, Factory 1 |
| 9 | Compensation credits for outages and issues | 13 | 14 | Claude Code 4, OpenAI Codex 4, Cursor 3, OpenCode 2 |
| 10 | Working, accessible support contact channel | 12 | 12 | Cursor 4, OpenCode 3, Claude Code 2, Google Antigravity 1, Devin 1, Kiro 1 |
| 11 | Fix subscription account linking | 10 | 10 | Cursor 10 |
| 12 | Investigate abnormal usage consumption | 10 | 10 | Claude Code 6, OpenAI Codex 3, Factory 1 |

### 1. Faster, more responsive support replies

- OpenAI Codex, 2026-09-27, X search: OpenAI Codex, Codex CLI, Codex app (X): “@codexresets1 f**ing fix my codex app first - its crap i have reached thorugh mails multiples times no reply. a billion dollar company really?” [source](https://twitter.com/1962073043900993536/status/2104223785033576850)
- Google Antigravity, 2026-09-26, @antigravity (X): “@sundarpichai @officiallogank backend log exposes the lie: 403 permission_denied (validation_required) a geo-block returns unsupported_location. mine is validation_required! support blames "china/vpn" to hide a broken backend bug. answer your paid users! @google @googledeepmind @googledevs @antigravity” [source](https://twitter.com/1859228391762972672/status/2103962152453517419)
- Google Antigravity, 2026-09-26, @antigravity (X): “this has been really a frustrating experience for me @google @antigravity. i am not able to login using my google pro account. i can login using a normal google account on same device. even after complaining, no response from @antigravity team. didn't expect this from @google <strict_link>” [source](https://twitter.com/1772509048048377856/status/2103927459137966144)

### 2. Refunds for unusable or degraded service

- OpenCode, 2026-09-27, @opencode (X): “tried out space bunny and it's directly harmful, the most shit stealth model so far - it's free and i still want the day of lost time refunded - do you not fucking vet what you offer @opencode - this shit is unuseable and lies about the user threatening it when countered. <strict_link>” [source](https://twitter.com/94796137/status/2104007159180890267)
- Cline, 2026-09-26, r/CLine (Reddit): “spent 2 hours on the tasks..timeout and in a bad loop. the pass is unusable at all. not worth the 10. i wish i can cancel it and get the refund. honestly it is a lousy harness.” [source](https://www.reddit.com/r/CLine/comments/1uj0evt/does_anyone_here_have_any_experience_with_cline/pc6frz3/)
- OpenAI Codex, 2026-09-26, r/codex (Reddit): “request a full refund for your subscription too, they cant just prevent our access to the service by sheer incompetence and just expect us to sit around waiting” [source](https://www.reddit.com/r/codex/comments/1wqfiiw/chatgpt_desktop_app_gets_stuck_loading_forever/pc57xg9/)

### 3. Access to a human support agent

- Claude Code, 2026-09-27, @ClaudeDevs (X): “@claudedevs i can’t believe how much i pay and how long ive been with you guys and i still can’t figure out how the fuck to actually get someone on the fucknn in my line” [source](https://twitter.com/2058659551088377856/status/2104160765859267003)
- Cursor, 2026-09-24, @cursor_ai (X): “@cursor_ai closed my account after my bank flagged a usage charge. support (sam) won’t cite a tos section or escalate to a human. supergrok grok bot grant is stuck on that login. need a human on the account, not the bot. <strict_link>” [source](https://twitter.com/1337931024257458180/status/2103101329929302484)
- Cursor, 2026-09-23, @cursor_ai (X): “@grok @xai @cursor_ai @elonmusk already confirmed. billed account at <strict_link> still shows upgrade / básica, not heavy. email already sent to <email_address> (not <strict_link>) — t-g4754 + dk7nptdm-0006. sam keeps looping. free cli is not supergrok heavy. tag a human.” [source](https://twitter.com/56443272/status/2102887062466895911)

### 4. Public acknowledgment and status updates on incidents

- OpenAI Codex, 2026-09-22, r/codex (Reddit): “i was asking for more communication from openai tbh. we dont know whats going…” [source](https://www.reddit.com/r/codex/comments/1wncco7/what_is_happening_with_codex_pro_today_200_pro_0/pbg5838/)
- Claude Code, 2026-09-22, r/ClaudeCode (Reddit): “also how do you know how accurate it is? as far as i can tell, they don’t publish error rates, only uptime rates.” [source](https://www.reddit.com/r/ClaudeCode/comments/1wmv6m9/is_claude_down_it_says_claude_is_at_capacity/pbadk56/)
- Google Antigravity, 2026-09-18, r/google_antigravity (Reddit): “yesterday it was flying but its gross af rn. day before yesterday was also same issue but its a much slower today. atleast they should put out a post, mail or something with timeline..” [source](https://www.reddit.com/r/google_antigravity/comments/1wjjwf0/yes_you_found_the_post_yes_38_is_so_slow_now/pajcwic/)

### 5. Human escalation for billing disputes

- Claude Code, 2026-09-27, @ClaudeDevs (X): “its been 5 days and no reply from any human, fin still thinks i have a free plan. claude customer service is as good as no customer service. @claudedevs @lydiahallie @thsottiaux incase you have any friends over at claude <strict_link>” [source](https://twitter.com/2311848115/status/2104323676996788512)
- Google Antigravity, 2026-09-26, @antigravity (X): “@punky_punk_ @antigravity @patloeber @rodydavis the screenshot looks like an entitlement mismatch, not a normal login issue. a paid account being marked ineligible for code assist definitely needs clearer support escalation.” [source](https://twitter.com/1144454518156824577/status/2103804197657346164)
- Cursor, 2026-09-22, r/cursor (Reddit): “they should really get a human support, i tried to ask this on the cursor forum and it disable my post regarding of billing problem and ask me to email them which goes back to this crappy ai support. basically no way of getting the legit info unless asking in reddit” [source](https://www.reddit.com/r/cursor/comments/1wmbr5w/what_happen_to_my_cursor_billing_date_when_i/pb9q8y7/)

### 6. Human review and appeal for account bans

- Claude Code, 2026-09-26, @ClaudeDevs (X): “my claude account was suspended and my appeal denied without explanation. i mostly used claude code for normal app development. opus 5.5 sometimes triggered cyber safeguards on ordinary tasks. could false positives have contributed? i’d appreciate a manual review. @claudedevs <strict_link>” [source](https://twitter.com/2827031697/status/2103883158932410533)
- Claude Code, 2026-09-25, @ClaudeDevs (X): “@claudedevs @anthropicai, @claudedevs your automated safeguards flagged me while i was reviewing a pr. i submitted the appeal form a month ago—still no response. i've lost $100,000 over that month. can someone review my case and provide a clear update?” [source](https://twitter.com/2032371234261057536/status/2103354681905017306)
- Claude Code, 2026-09-24, @ClaudeDevs (X): “@claudedevs 非エンジニアの社長として、毎日claudeを相棒に仕事しています。 もし誤ってブロック・課金された場合、利用者側で確認や申し立てはできるのでしょうか？偽陽性0.1%未満でも、仕組みが分かるともっと安心して使えます。” [source](https://twitter.com/2102884921828372480/status/2103226292237902051)

### 7. Public bug triage and response to reports

- Google Antigravity, 2026-09-27, @antigravity (X): “@antigravity respond more to user needs and solve high-frequency bugs is better than anything else.” [source](https://twitter.com/1004534605838368768/status/2104074325913666032)
- Amp, 2026-09-26, @AmpCode (X): “would be cool if we could see our previous bug reports here @ampcode sometimes i can't remember if i filed something already, or i wanna add more detail, or even just have the bug id. <strict_link>” [source](https://twitter.com/33135576/status/2103636986116681898)
- Claude Code, 2026-09-23, r/ClaudeCode (Reddit): “ok, you are correct, businesses have such needs. i do develop them, integrate them, i've worked with all the 3rd party product integrations like sap and others. but as a developer and consumer i feel many times i do such things - that you guys (to my stakeholders) don't need this new unique feature to have more customers, you need to give devs time to fix errors users face...” [source](https://www.reddit.com/r/ClaudeCode/comments/1wneic4/saw_this_today/pbk8nkw/)

### 8. Resolve payment and renewal billing issues

- Cursor, 2026-09-24, @cursor_ai (X): “@dean_rie @cursor_ai @dean_rie i need help with my cursor account, billing. can you dm me? i'm unable to dm you” [source](https://twitter.com/1118204136485298178/status/2103209304660599130)
- Cursor, 2026-09-23, @cursor_ai (X): “i cannot believe more people aren’t noticing or raging about this!!! i guess less people than i thought were as gullible as i was buying the $300 plan and dumping claude. still no reasonable reply from support at cursor on this and their ambassador that was on the earlier thread hasn’t had any meaningful updates either. this deserves a chargeback.” [source](https://twitter.com/779746/status/2102785370471772661)
- Devin, 2026-09-23, @cognition (X): “@chris_wozniczek @dabit3 @cognition hey i have a error buying a sub from devin but it keeps failing on 3 devices and 3 working cards on 3 different accounts support said they cant do anything about it! please help me here! i also asked for a free on in the image and they have yet to reply its been over 5 days! <strict_link>” [source](https://twitter.com/1900952240342659072/status/2102584861236363750)

### 9. Compensation credits for outages and issues

- Claude Code, 2026-09-25, @ClaudeDevs (X): “@claudedevs how about you flip this around and compensate legitimate customers when you waste our time with your anticompetitive strategy.” [source](https://twitter.com/1970761241338515457/status/2103473693846622603)
- Claude Code, 2026-09-24, @ClaudeDevs (X): “@claudedevs how about you flip this around and compensate legitimate customers when you waste our time with your anticompetitive strategy” [source](https://twitter.com/1489145539975254019/status/2103246232277934388)
- Cursor, 2026-09-21, @cursor_ai (X): “@cursor_ai @bot cursor has been down for over an hour. no service, no acknowledgment, no apology, and no credit for the downtime. for a paid service, this lack of accountability is unacceptable.” [source](https://twitter.com/835097609874337793/status/2102161274838589685)

### 10. Working, accessible support contact channel

- Kiro, 2026-09-25, r/kiroIDE (Reddit): “i created a billing support ticket - got a gem a response that i should call my bank and try again… my ticket has been changed to ‘waiting on customer’ and if i am able to resolve it i should change the ticket manually.. i have no access to this ticket, or link to anything to respond. awesome. fwiw - i don’t mind a front line of agents responding to support, it’s better than no support at all.. but i can’t even respond!!” [source](https://www.reddit.com/r/kiroIDE/comments/1wp1sbg/kiro_subscription_payment/pbytz4u/)
- Google Antigravity, 2026-09-24, @antigravity (X): “can not fill the support tiket please help me. @askworkspace @google @googleworkspace @googledeepmind @antigravity @google @googleaistudio @google @googleplay @googlepay @googlepayindia please conatct me” [source](https://twitter.com/1803064824600862720/status/2103252363444465706)
- Cursor, 2026-09-24, @cursor_ai (X): “@cursor_ai i signed you for your plan 2 days ago. but i've not received the tax invoice yet. also, there is no way for me to contact your customer support ? what is your email address for customer support ?” [source](https://twitter.com/65358188/status/2103065371922354466)

### 11. Fix subscription account linking

- Cursor, 2026-09-22, @cursor_ai (X): “could anyone from the @cursor_ai or @bot team help me figure this out? i am trying to link my cursor and grok accounts so that i can use the grok sub with an existing bot account and it's gotten itself into a confused loop i can't seem to get out of. <strict_link>” [source](https://twitter.com/33135576/status/2102505347458257283)
- Cursor, 2026-09-14, @cursor_ai (X): “@cursor_ai - my ultra plan ended 2 days ago and was told a month ago to make sure my supergrok heavy account had same email (which it does) and it would link automatically. it has not and i only have free access - can someone from the team reach out? i tried email and only get ai responses.” [source](https://twitter.com/1932084575053766656/status/2099541152135344443)
- Cursor, 2026-09-11, @cursor_ai (X): “i paid supergrok heavy twice — once on gmail, once on x (@fy_mirrorverse) — but both got tied to the same gmail cursor. chrome now shows a link on my new account, grok bot ios is still paywalled, and support t-f72686 says they cannot move the one-way link. @cursor_ai @xai @bot” [source](https://twitter.com/1553999848839397376/status/2098507810317447657)

### 12. Investigate abnormal usage consumption

- Claude Code, 2026-09-23, @ClaudeDevs (X): “@claudedevs the latest app update has absolutely crushed my usage. i literally said continue and it went from 100% to 77%, can someone please check this. in 3min 33s it used 23% this isnt normal, yesterday it was running for 2-3 hours on my plus account” [source](https://twitter.com/1763949075823841280/status/2102899521227219204)
- Claude Code, 2026-09-20, @ClaudeDevs (X): “@claudeai @claudedevs @bcherny @trq212 @lydiahallie here's a link to the pr it was watching: <strict_link> @bcherny @trq212 @lydiahallie i sent you more details via a pm in case that would help you look at this issue. i'd appreciate any help you could give here otherwise i'll be forced using codex the whole week.” [source](https://twitter.com/42182083/status/2101655476303716702)
- Factory, 2026-09-15, @FactoryAI (X): “can anyone at @droid or @factoryai dm with me? i m having serious trouble with the app and 5 hour limits. it s annoying and i need some help please?” [source](https://twitter.com/1834314883510226944/status/2100002663857377638)

## Every agent

| Agent | Overall rank | Reading | Customer love | 95% interval | n | Praise | Complaint |
|---|---|---|---|---|---|---|---|
| [Amp](https://feedbackbench.com/agents/amp.md) | =11 | Better than peers | 0.634 | 0.600–0.664 | 33 | 28 | 5 |
| [OpenAI Codex](https://feedbackbench.com/agents/codex.md) | 2 | Better than peers | 0.548 | 0.510–0.579 | 312 | 63 | 249 |
| [OpenCode](https://feedbackbench.com/agents/opencode.md) | 3 | Typical | 0.530 | 0.487–0.571 | 97 | 21 | 76 |
| [Google Antigravity](https://feedbackbench.com/agents/antigravity.md) | =5 | Typical | 0.510 | 0.470–0.552 | 93 | 17 | 76 |
| [Kiro](https://feedbackbench.com/agents/kiro.md) | 13 | Typical | 0.485 | 0.462–0.512 | 30 | 3 | 27 |
| [Cursor](https://feedbackbench.com/agents/cursor.md) | 4 | Worse than peers | 0.431 | 0.389–0.468 | 324 | 36 | 288 |
| [Claude Code](https://feedbackbench.com/agents/claude-code.md) | 1 | Worse than peers | 0.392 | 0.353–0.431 | 277 | 21 | 256 |
| [Devin](https://feedbackbench.com/agents/devin.md) | =5 | Too few posts | – | – | 19 | 5 | 14 |
| [Zed](https://feedbackbench.com/agents/zed.md) | =8 | Too few posts | – | – | 16 | 1 | 15 |
| [GitHub Copilot](https://feedbackbench.com/agents/copilot.md) | =8 | Too few posts | – | – | 15 | 2 | 13 |
| [Cline](https://feedbackbench.com/agents/cline.md) | =8 | Too few posts | – | – | 14 | 1 | 13 |
| [Factory](https://feedbackbench.com/agents/factory.md) | =11 | Too few posts | – | – | 13 | 3 | 10 |
| [Warp](https://feedbackbench.com/agents/warp.md) | 15 | Too few posts | – | – | 8 | 2 | 6 |
| [Pi](https://feedbackbench.com/agents/pi.md) | 7 | Too few posts | – | – | 3 | 1 | 2 |
| [Augment Code](https://feedbackbench.com/agents/augment.md) | 17 | Too few posts | – | – | 3 | 0 | 3 |
| [Conductor](https://feedbackbench.com/agents/conductor.md) | 14 | Too few posts | – | – | 2 | 1 | 1 |
| [Grok Build](https://feedbackbench.com/agents/grok-build.md) | 16 | Too few posts | – | – | 1 | 0 | 1 |

## Posts

Receipts rule: The 5 most recent praise and complaint posts per area (first 700 characters) and 3 per criterion (first 450 characters).

### Amp

- Praise, 2026-09-25, @AmpCode (X): “friends at @ampcode, is there a way to opt out of receiving free credits? you guys resolving the bugs means a lot more than credits. <strict_link>” [source](https://twitter.com/1089515309122367489/status/2103360810378752178)
- Praise, 2026-09-24, @AmpCode (X): “i got $30 in credits from @ampcode today because an image &gt; 30mb killed a claude thread and orbs weren't working for about 5 minutes! proactive - they just emailed to let me know. if i ever launch a successful product again, this is how i want to treat customers. &lt;3” [source](https://twitter.com/9111552/status/2103093438988321082)
- Praise, 2026-09-24, @AmpCode (X): “@iannuttall @ampcode the fact they hit you up first instead of waiting for you to notice is wild. most companies just go radio silent when stuff breaks” [source](https://twitter.com/1811356104083083264/status/2103095021352468765)
- Complaint, 2026-09-26, @AmpCode (X): “would be cool if we could see our previous bug reports here @ampcode sometimes i can't remember if i filed something already, or i wanna add more detail, or even just have the bug id. <strict_link>” [source](https://twitter.com/33135576/status/2103636986116681898)
- Complaint, 2026-09-25, @AmpCode (X): “@priyashpatil @ampcode @sqs wait, you guys are getting free credits? 😄 i’ve reported plenty of bugs to amp and somehow never got any. <email_address> — time to restore justice 😅” [source](https://twitter.com/1954974932267388928/status/2103459437931548833)
- Complaint, 2026-09-23, @AmpCode (X): “@sqs @ampcode happened to us as well. we gave up on support and about to setup new accounts. seems like very common issue.” [source](https://twitter.com/1089515309122367489/status/2102754710373691815)

### OpenAI Codex

- Praise, 2026-09-27, r/codex (Reddit): “i just deleted my account and they processed an instant refund on deletion” [source](https://www.reddit.com/r/codex/comments/1wrizyf/months_of_throttled_codex_usage_then_openai/pccte37/)
- Praise, 2026-09-26, X search: OpenAI Codex, Codex CLI, Codex app (X): “we called it. openai gave us a reset after the chatgpt/codex app problems we just went through. this team keeps earning my respect. 👀 <strict_link>” [source](https://twitter.com/1499460382158725120/status/2103639255302172708)
- Praise, 2026-09-23, r/codex (Reddit): “it's true that claude delivers better models. it is also true that codex's models are "good enough" for most use-cases at a fraction of the cost and openai treats their users much better than anthropic does. also, claude suffers from a high false-positive rate of flagging conversations and users for violations of terms of use, so their work gets delayed or aborted or they get banned outright at a much higher rate than codex. overall, you're bette” [source](https://www.reddit.com/r/codex/comments/1wnx6ww/codex_is_in_a_really_bad_spot_right_now_opus_55/pbjfooh/)
- Complaint, 2026-09-27, r/codex (Reddit): “narrator: stanley chose to unsubscribe after battling a long chain of menus and two google searches.” [source](https://www.reddit.com/r/codex/comments/1wr1oir/they_are_aware_and_working_on_it_apparently_just/pcbjqyy/)
- Complaint, 2026-09-27, r/codex (Reddit): “they actually never did. i've asked for full disclosure under quebec laws, still nothing and waiting.” [source](https://www.reddit.com/r/codex/comments/1wrizyf/months_of_throttled_codex_usage_then_openai/pcctw2s/)
- Complaint, 2026-09-27, r/codex (Reddit): “they reply via email and response is clearly written by ai, you can spam it indefinitely and it always answers some ai gibberish.” [source](https://www.reddit.com/r/codex/comments/1wf2d1y/chatgpt_pro_20_daybreak_verification_wont_start/pcdq0oj/)

### OpenCode

- Praise, 2026-09-27, r/opencodeCLI (Reddit): “is this supposed to be guerrilla marketing? never heard this and there has been multiple “questions” about this that gets answered in couple of minutes” [source](https://www.reddit.com/r/opencodeCLI/comments/1wrgmfe/whats_the_deal_with_openchamber/pccg8rb/)
- Praise, 2026-09-27, r/opencodeCLI (Reddit): “i am using it as an open code alternative since i wanted a better harness close to what i got when i still subscribed to codex. i tried about 3 different open code variants and i liked this the most and am still using it. seems that devs are also quite active as i regularly get new app updates. so far i can recommend at least trying it out.” [source](https://www.reddit.com/r/opencodeCLI/comments/1wrgmfe/whats_the_deal_with_openchamber/pcez2ay/)
- Praise, 2026-09-26, @opencode (X): “@opencode @christophetd thanks for flagging this great catch by @christophetd and the datadog team, and props to the maintainers for pushing the fix quickly. updating to latest is definitely the move!” [source](https://twitter.com/2008812694628175872/status/2103809542387847662)
- Complaint, 2026-09-27, r/opencode (Reddit): “their email is <email_address>. not that it’s helpful- been trying to reach them for the past couple days.” [source](https://www.reddit.com/r/opencode/comments/1wr1sj5/why_isnt_there_any_customer_support_for_opencode/pc9uuz1/)
- Complaint, 2026-09-27, r/opencode (Reddit): “i don't think they've responded to a single email i've sent them” [source](https://www.reddit.com/r/opencode/comments/1wr1sj5/why_isnt_there_any_customer_support_for_opencode/pcbo36j/)
- Complaint, 2026-09-27, r/opencode (Reddit): “they could have ai support, oh wait....” [source](https://www.reddit.com/r/opencode/comments/1wr1sj5/why_isnt_there_any_customer_support_for_opencode/pce7yth/)

### Google Antigravity

- Praise, 2026-09-27, @antigravity (X): “@1994aab @petergyang @antigravity you can always use /feedback in the agy client :) i also have an enterprise account, the support there is awesome, you can open support tickets via gcp, that channel works well.” [source](https://twitter.com/145722617/status/2104164761198059814)
- Praise, 2026-09-25, @antigravity (X): “@ckbrox13 @jkirstaetter @lxztlr @antigravity @gmail <strict_link> i got it fixed through the forum thanks alot” [source](https://twitter.com/1594483888927154179/status/2103557589556470185)
- Praise, 2026-09-24, r/google_antigravity (Reddit): “i hope so but thanks anyway for the fast replies 🙂” [source](https://www.reddit.com/r/google_antigravity/comments/1wh8h5u/psa_gemini_38_flash_slowerrors/pbsrouc/)
- Complaint, 2026-09-27, r/google_antigravity (Reddit): “thank you! this is way more useful than official "unexpected issue setting up your account" message.” [source](https://www.reddit.com/r/google_antigravity/comments/1wq96ik/solution_to_the_your_account_is_invalid_error/pcfp3g2/)
- Complaint, 2026-09-27, @antigravity (X): “@petergyang @antigravity antigravity would be competing with others if they listened 😅 i used to use them 6 months back before codex app took me away” [source](https://twitter.com/1682823907064045573/status/2104004905531039903)
- Complaint, 2026-09-27, @antigravity (X): “@petergyang @antigravity fundamentally broken product and team that is actively hostile to user feedback. please fix @koraykv” [source](https://twitter.com/1440148147775303680/status/2104022755981271376)

### Kiro

- Praise, 2026-09-27, r/kiroIDE (Reddit): “yeah this has been known for weeks. they’re refunding people for september as they increased the price without enough notice.” [source](https://www.reddit.com/r/kiroIDE/comments/1wrd7l9/insane_price_hike_for_gpt_56_model_even_crazier/pcbx3dn/)
- Praise, 2026-09-22, r/kiroIDE (Reddit): “after month bill generated i'm applied for review, i got approved and using right now.” [source](https://www.reddit.com/r/kiroIDE/comments/1wmlgm1/still_blocked_after_waiting_more_than_a_week/pbdj538/)
- Praise, 2026-09-13, r/kiroIDE (Reddit): “that's not necessary. they told me that same thing initially and i pushed back and they said they'd forward to the kiro team. next day it was resolved.” [source](https://www.reddit.com/r/kiroIDE/comments/1wf62bw/i_recieved_aws_kiro_plus_credits_under_their/p9lrru4/)
- Complaint, 2026-09-25, r/kiroIDE (Reddit): “i created a billing support ticket - got a gem a response that i should call my bank and try again… my ticket has been changed to ‘waiting on customer’ and if i am able to resolve it i should change the ticket manually.. i have no access to this ticket, or link to anything to respond. awesome. fwiw - i don’t mind a front line of agents responding to support, it’s better than no support at all.. but i can’t even respond!!” [source](https://www.reddit.com/r/kiroIDE/comments/1wp1sbg/kiro_subscription_payment/pbytz4u/)
- Complaint, 2026-09-25, r/kiroIDE (Reddit): “facing similar issue not able to purchase credits or upgrade, tried everything, contacted them but they are not acknowledging the issue… my projects stuck in middle bcz of this” [source](https://www.reddit.com/r/kiroIDE/comments/1wpy62b/card_declined_kiro_subscription/pbzw90g/)
- Complaint, 2026-09-25, r/kiroIDE (Reddit): “i've already done that, no response from the team.” [source](https://www.reddit.com/r/kiroIDE/comments/1wq22ib/kiro_payment_declined_anyone_else/pc0esy1/)

### Cursor

- Praise, 2026-09-25, @cursor_ai (X): “@goldenberglior @github @cursor_ai my problem has been solved did you contact support? if so, i sent them another message on the same ticket. i don't know why, but they replied to the second message within a minute. <strict_link>” [source](https://twitter.com/1492254120530612230/status/2103519251910795649)
- Praise, 2026-09-24, @cursor_ai (X): “using muse in cursor right now, they reached out to me and wanted to sell me more than i can afford thank you @cursor_ai team some day soon i hope to get there where i can pay that! :) appreciate the credits!!” [source](https://twitter.com/1978977371584708608/status/2103179596174950500)
- Praise, 2026-09-23, r/cursor (Reddit): “canceled it and they gave me an extra $100 to "finish my work" squeezing the last i can out of this” [source](https://www.reddit.com/r/cursor/comments/1wno0lk/ngl_it_is_so_over_for_cursor/pbgypid/)
- Complaint, 2026-09-27, r/cursor (Reddit): “just dispute it with your bank. you’ll get nowhere with cursor support.” [source](https://www.reddit.com/r/cursor/comments/1wrewe3/disappointed_with_cursor_support_handling_an/pccf8id/)
- Complaint, 2026-09-27, r/cursor (Reddit): “i cancelled my cursor subscription months ago, and really realized how bad it was once i switched to cc. really frustrated to not have switched sooner. not to mention cursor censored my feedback on the support forum when i pointed out that there are too many bugs.” [source](https://www.reddit.com/r/cursor/comments/1wrbmrn/is_it_a_waste_of_money_to_run_opus_55_inside_of/pcd1lpo/)
- Complaint, 2026-09-27, r/cursor (Reddit): “paying customer using a vpn means fraud/abuse, because they are exploiting what exactly? the service they already paid for? lol. op, do a charge back. ever since epstein island wannabe visitor bough cursor it had been going downhill.” [source](https://www.reddit.com/r/cursor/comments/1wrn9ce/cursor_blocked_my_account_and_stole_my_money_with/pcdwd9u/)

### Claude Code

- Praise, 2026-09-26, @ClaudeDevs (X): “@claudedevs unlike openai who leave you out and dry” [source](https://twitter.com/1955587166626533377/status/2103728664617885870)
- Praise, 2026-09-25, r/ClaudeCode (Reddit): “perfect, i did indeed do that and got accepted, it took like 15 minutes lol” [source](https://www.reddit.com/r/ClaudeCode/comments/1wpqqoy/new_55_safe_guards_are_a_joke/pbz5hpl/)
- Praise, 2026-09-25, r/ClaudeCode (Reddit): “got my account back and refund.” [source](https://www.reddit.com/r/ClaudeCode/comments/1wpdeqa/just_bought_a_new_20x_account_and_after_1_hour/pc1v9ik/)
- Complaint, 2026-09-27, r/ClaudeCode (Reddit): “i applied. never heard back after months. i maintain a couple dozen projects ranging from <phone_number> stars and multiple languages. not enough to get on their radar i guess.” [source](https://www.reddit.com/r/ClaudeCode/comments/1wrrvih/claude_for_oss/pcf4xfg/)
- Complaint, 2026-09-27, @ClaudeDevs (X): “@claudedevs i have been with you guys since end of 2024. i need to get a hold of someone now. i’ve been trying forever and there is no other way . i’m so frustrated can i please speak to someone what is going on . this is more frustrating you literally don’t have good customer service” [source](https://twitter.com/2058659551088377856/status/2104104627692081546)
- Complaint, 2026-09-27, @ClaudeDevs (X): “@claudedevs i can’t believe how much i pay and how long ive been with you guys and i still can’t figure out how the fuck to actually get someone on the fucknn in my line” [source](https://twitter.com/2058659551088377856/status/2104160765859267003)

### Devin

- Praise, 2026-09-26, @cognition (X): “@dabit3 @cognition @devindesktop ah, got it. thanks for the prompt response” [source](https://twitter.com/383156096/status/2103904109019762779)
- Praise, 2026-09-25, @cognition (X): “@cognition congrats! first class customer success service and ultra high agency! 🧡” [source](https://twitter.com/1079053150634602496/status/2103507609454010767)
- Praise, 2026-09-22, @cognition (X): “@tomasvorel @cognition @devindesktop @dabit3 i love the team, at least they take my feedback seriously... so trust them, we can see how hard they try to bring cloud to local” [source](https://twitter.com/1767985295910383616/status/2102338341207470495)
- Complaint, 2026-09-24, r/windsurf (Reddit): “my bank notified me of unusual charges from windsurf/devin. i see all of my on-demand balance used up and multiple charges for on-demand use. i was an early user of windsurf and had extra use credit built up before they started used limits. i havn't used devin for 1.5 weeks. i check my code and repositories to find no changes since 1.5 weeks ago. checked devin website to find no history of prompts or other usage trail since 1.5 weeks ago on devin” [source](https://www.reddit.com/r/windsurf/comments/1wpeoew/unauthorized_and_unaccounted_token_usage_and/)
- Complaint, 2026-09-23, @cognition (X): “@devindesktop @cognition there support sucks and the payment is not even working and support form not workign either tried on 3 devices 3 accounts 3 working cards and still payment not working. <strict_link>” [source](https://twitter.com/1900952240342659072/status/2102575178966356397)
- Complaint, 2026-09-23, @cognition (X): “@chris_wozniczek @dabit3 @cognition hey i have a error buying a sub from devin but it keeps failing on 3 devices and 3 working cards on 3 different accounts support said they cant do anything about it! please help me here! i also asked for a free on in the image and they have yet to reply its been over 5 days! <strict_link>” [source](https://twitter.com/1900952240342659072/status/2102584861236363750)

### Zed

- Praise, 2026-09-03, r/ZedEditor (Reddit): “i kinda started october last year, when i decided to contribute to zed. i also did some pairing sessions with the team and they were really helpful, over time i got familiar with gpui by looking at how zed does things. there has been couple of breaking changes but nothing too significant, i just handle it at my end and pin the dependencies to a specific git revision.” [source](https://www.reddit.com/r/ZedEditor/comments/1w6czxg/zaku_260_beta_api_client_desktop_app_built_with/p7mhxo1/)
- Complaint, 2026-09-27, r/ZedEditor (Reddit): “i was blocked within a day of testing it. <strict_link> emailed their billing department. they said vpn/etc can be blocked, then asked me for my github username and linked in. i told them i'm on residential ip, and gave both github username+linked in link to them. they then they ghosted me for over a week already. not a great first impression. i might skip it.” [source](https://www.reddit.com/r/ZedEditor/comments/1tg7v04/zeds_aggressive_abuse_ring_countermeasures/pcaeplh/)
- Complaint, 2026-09-25, @zeddotdev (X): “@zeddotdev guys, please merge gpui prs. there's a lot of issues with gpui that are either stuck in pr or unreleased. thank you!” [source](https://twitter.com/16408008/status/2103464435641688364)
- Complaint, 2026-09-25, @zeddotdev (X): “@zeddotdev gpui is cool, maybe that zed company should pay more attention to it” [source](https://twitter.com/13493602/status/2103467292709273995)

### GitHub Copilot

- Praise, 2026-09-23, r/GithubCopilot (Reddit): “the support team finally reached out to me and activated my licences” [source](https://www.reddit.com/r/GithubCopilot/comments/1w9k0ag/github_support_not_responding_to_copilot/pbhxdzi/)
- Praise, 2026-09-12, r/GithubCopilot (Reddit): “thanks for confirming! not directly, unfortunately. in this case, the client-side logs would only have shown that the server returned no suggestion, not why... by correlating several reports ([\#334759](<strict_link>), [\#334523](<strict_link>), and [\#335001](<strict_link>)), we narrowed it down to a recent regression in a server-side parser that mishandled file paths containing spaces. 🤦” [source](https://www.reddit.com/r/GithubCopilot/comments/1wcisy0/inline_suggestions_not_working_in_11380_insiders/p9es39k/)
- Complaint, 2026-09-17, r/GithubCopilot (Reddit): “sorry for the rather incendiary title, but not sure how else to frame it. we've (not me) chosen to use github copilot for our ai tooling, we're still a bit slow on ai usage due to the sensitive nature of our business but still trying to make some progress, but i'm finding github copilot an utter nightmare. official support is practically non-existent, you have to wait a day for logging/insights to update, and ai policies can easily be passed by o” [source](https://www.reddit.com/r/GithubCopilot/comments/1win2b6/github_copilot_is_a_nightmare_for_enterprises/)
- Complaint, 2026-09-15, r/GithubCopilot (Reddit): “github support will not void that invoice. you canceled after the billing cycle started so they keep the charge. i left an unpaid copilot bill on my account months ago. they put a banner on top of every page in github. they blocked access to paid features until i paid it. they did not delete my repos or touch my code. my advice is to pay the 101 dollars and open your max plan back up. use up all the credits before the october 10 period ends.” [source](https://www.reddit.com/r/GithubCopilot/comments/1wgapfi/what_happens_if_i_dont_pay_an_unpaid_github/p9zr3mb/)
- Complaint, 2026-09-14, r/GithubCopilot (Reddit): “no answer still…. it’s been 5 days since i made support ticket” [source](https://www.reddit.com/r/GithubCopilot/comments/1wef2py/wrong_info_in_billing_blocked_me_from_subscripting/p9runri/)

### Cline

- Praise, 2026-09-16, @cline (X): “@vishal4u738 @cline thanks for all feedback! we are fixing as fast as we can” [source](https://twitter.com/1539600741811326977/status/2100255597581205537)
- Complaint, 2026-09-27, r/CLine (Reddit): “but the customer care won’t even reply.. i’m sending emails back to back since three days” [source](https://www.reddit.com/r/CLine/comments/1wr5rt6/hi_cline_support_teami_am_writing_regarding/pcb9elq/)
- Complaint, 2026-09-27, r/CLine (Reddit): “i don’t have option to buy expensive subscriptions. i expected cline to offer me reliable one year service. but it’s turning out to be a night mare” [source](https://www.reddit.com/r/CLine/comments/1wr5rt6/hi_cline_support_teami_am_writing_regarding/pcb9jtp/)
- Complaint, 2026-09-21, r/opencodeCLI (Reddit): “if you say anything related to development progress, the nice moderator and developer of cline gets sad and removes it. luckily, i didn't get an annual subscription; 5€ was manageable. off to opencode!” [source](https://www.reddit.com/r/opencodeCLI/comments/1wmfm7n/cline_ist_für_mich_als_ehemaliger_kunde_keine/)

### Factory

- Praise, 2026-09-27, @FactoryAI (X): “we should all learn from how reactive @factoryai and @tereza_tizkova are. thank you! <strict_link>” [source](https://twitter.com/1617212256487411712/status/2104277623085920418)
- Praise, 2026-09-24, @FactoryAI (X): “@ain3sh @factoryai true, never expected that! also i sent an error on the dm and bug was fixed and less than 1 hour… i was making my decision between factory and cursor, now is a no brainer! you guys won, also for the openai models support!” [source](https://twitter.com/17719163/status/2103007206064968004)
- Praise, 2026-09-07, @droid (X): “@da7_tech @droid did u try emailing them? they respond weekdays i had an issue couple weeks ago with billing and they were quite nice on support and fixed it for me” [source](https://twitter.com/70830663/status/2097000057631551922)
- Complaint, 2026-09-27, @FactoryAI (X): “@droid @factoryai why doesn't your support team reply to my email? since i'm a free plan user, am i not deserved to spend time?” [source](https://twitter.com/1169569548313382912/status/2104223437174767853)
- Complaint, 2026-09-25, @FactoryAI (X): “@factoryai hi, i applied to the factory guild the first day it opened on august 14th, the first day it opened. i received an application confirmation email, but have not received any response after that.” [source](https://twitter.com/260499727/status/2103306229783183829)
- Complaint, 2026-09-25, @FactoryAI (X): “never buy @droid again. 5h limits as an api wrapper is insane. they dont even help you. some fellas messaged me but never gave a shit truly. my opinion remains: stay away from @factoryai <strict_link>” [source](https://twitter.com/1834314883510226944/status/2103453348804636921)

### Warp

- Praise, 2026-09-18, r/warpdotdev (Reddit): “all hands for open source. forked warp fork, and made for myself vram poor to run ui fully on cpu (there was my post 6 days ago ab fork). something i use broken - fixed right away.” [source](https://www.reddit.com/r/warpdotdev/comments/1wk53c4/i_just_found_out_that_warp_went_opensource/pao1bqk/)
- Praise, 2026-09-15, @warpdotdev (X): “@abhishocked @warpdotdev i have found the team very willing to accept prs. i’m working on my 4th right now.” [source](https://twitter.com/9415042/status/2099704852334916050)
- Complaint, 2026-09-24, @warpdotdev (X): “@nwp @bholmesdev @zachlloydtweets @warpdotdev they never delivered mine” [source](https://twitter.com/1500369986744893442/status/2103172749493739548)
- Complaint, 2026-09-23, @warpdotdev (X): “@peicodes i've been trying to an @warpdotdev pr reviewed for a month. mind taking a look? <strict_link>” [source](https://twitter.com/7910872/status/2102577452593848467)
- Complaint, 2026-09-19, @warpdotdev (X): “@vikvang1 @warpdotdev and that was exactly what i said. unapologetic customer support” [source](https://twitter.com/1624472822503583744/status/2101155225738616985)

### Pi

- Praise, 2026-09-14, r/PiCodingAgent (Reddit): “> the issues get autoclosed if your not in the maintainers' circle we look at every issue that gets auto closed and triage them!” [source](https://www.reddit.com/r/PiCodingAgent/comments/1wfvx2f/any_idea_how_to_resolve_for_this/p9r6nnw/)
- Complaint, 2026-09-14, r/PiCodingAgent (Reddit): “the issues get autoclosed if your not in the maintainers' circle so i wouldn't hold my breath getting anything through especially if your agent "fixes" it” [source](https://www.reddit.com/r/PiCodingAgent/comments/1wfvx2f/any_idea_how_to_resolve_for_this/p9qhwqx/)
- Complaint, 2026-09-13, @pidotdev (X): “@maria_rcks lack of support for @pidotdev” [source](https://twitter.com/1661172519989116928/status/2098947714188820881)

### Augment Code

- Complaint, 2026-09-26, G2 (G2): “q: what problems is the product solving and how is that benefiting you? a: it completely eliminates the tedious manual effort of navigating unfamiliar codebases, writing repetitive boilerplate, and tracing cross-field dependencies saving me 1-2 hours of grunt work every day. q: what do you like best about the product? a: the context engine is really amazing. in contrast to a simple ai autocomplete function, it creates an index of all of your mult” [source](https://www.g2.com/products/augment-code/reviews/augment-code-review-13618001)
- Complaint, 2026-09-23, G2 (G2): “q: what problems is the product solving and how is that benefiting you? a: it takes away all the pain of digging through massive codebases manually tracking down cross-file dependencies. i save about 1-2 hours of grunt work every single day just in refactoring and boilerplate. q: what do you like best about the product? a: the context is really amazing. in contrast to a simple ai autocomplete function, it creates an index of all of your multi-rep” [source](https://www.g2.com/products/augment-code/reviews/augment-code-review-13582326)
- Complaint, 2026-09-10, G2 (G2): “q: what problems is the product solving and how is that benefiting you? a: code analyzing, editing, autocompleting, very good for professional developers. good as compared to other software in the market. q: what do you like best about the product? a: it has excellent fetching quality of code database. i could easily integrate it with github. the speed is good as compared to other products in the market. it also edits and autocompletes your code.” [source](https://www.g2.com/products/augment-code/reviews/augment-code-review-13433460)

### Conductor

- Praise, 2026-09-24, r/conductorbuild (Reddit): “i like that it fits my workflow. everything i need is right there. they are very responsive to addressing issues as well.” [source](https://www.reddit.com/r/conductorbuild/comments/1wp7deq/favourite_thing_in_conductor/pbuil6i/)
- Complaint, 2026-09-14, r/conductorbuild (Reddit): “i shared this error so it could be flagged to the team.. and the entire focus has shifted to git practices opposed to the error. yes, i did not commit my changes over the past few days. but more importantly, i had some large files that are gitignored, and copy across worktrees using a shellscript. lost both. but switched back to codex after this experience.” [source](https://www.reddit.com/r/conductorbuild/comments/1wfkq2n/workspace_initialization_failed/p9o0xru/)

### Grok Build

- Complaint, 2026-09-22, r/AI_Agents (Reddit): “yeah and guess what, xai closed this as model hallucination. the bug bounty report was in for about a month or so, now they're not using this model anymore for grok build..” [source](https://www.reddit.com/r/AI_Agents/comments/1wexro6/fyi_malicious_actors_could_likely_hijack_your/pba84bx/)