# Account and support (`account`) Feedback Bench, coding agents, built 2026-10-01, window 2026-08-31 to 2026-09-27. Web page: https://feedbackbench.com/#/criterion/account Area of 4 criteria. How does the vendor treat your account? Criteria: [Support, refunds and issue handling](https://feedbackbench.com/criteria/account.support.md), [Wrong charges, failed payments and plan provisioning](https://feedbackbench.com/criteria/account.billing_errors.md), [Account bans and access restrictions](https://feedbackbench.com/criteria/account.bans_restrictions.md), [Data retention, training use and deployment isolation](https://feedbackbench.com/criteria/account.data_privacy.md) Rated author-weeks, all agents: 3007. Complaint share: 87%. ## The brief Written by Claude Opus 5.5 from 110 labelled posts and the numbers on this page. Interpretation, not measurement: every quote is verbatim and links to its post. **Vendors take your money fast and answer disputes slowly, if ever.** TL;DR: - Bot-run support that refuses refunds and human escalation is the loudest failure in this area. - Sudden bans, unprovisioned plans and vanished credits stack up behind it, mostly at the big agents. - Amp and OpenAI Codex earn goodwill by crediting outages and granting refunds without a fight. In plain terms: When billing or access breaks, users usually reach an AI support agent that cannot fix it. Bans land without warning. Paid plans sometimes never activate. The vendors users praise are the ones that credit outages before anyone asks. ### How it breaks - **The AI support wall** ([Support, refunds and issue handling](https://feedbackbench.com/criteria/account.support.md), [Wrong charges, failed payments and plan provisioning](https://feedbackbench.com/criteria/account.billing_errors.md)). Billing disputes stall because AI support agents refuse refunds and block requests for a human, so small charges turn into multi-week ticket fights. Users describe the same loop across vendors. The AI agent denies the refund, opens a fresh ticket to replace the old one, and declines to escalate. Cursor posts are the most detailed, with users quoting ticket numbers and still getting nowhere. Codex users report hours lost trying to recover credits through AI support. Copilot and Cline users report tickets sitting unanswered for days. Access to a human agent is a standing request in this area, led by Cursor users. Evidence: - Complaint, OpenAI Codex, r/codex, 2026-09-12: “same thing happened to me last week, good luck getting the ai support to actually give it back without sacrificing hours of your life, it really sucks =(” [source](https://www.reddit.com/r/codex/comments/1wedff7/i_asked_about_reserve_codex_spent_my_saved_reset/p9cqd14/) - Complaint, Cursor, Trustpilot, 2026-09-24: “i paid for one month of cursor pro and forgot to cancel. the subscription auto-renewed 5 times ($100 total, oct 2025 - feb 2026) while i never once used the product - something cursor can verify on their own backend. when i found the charges and asked for a refund, their ai support agent refused four times, dodged every request for human review, and even opened a new ticket (t-g11785) to replace my original one (t-g4140). my reference to california's auto-renewal law (ab 2863, which requires renewal notices i never received) was dismissed with 'we can't comment on legal claims.' the product itself may be good, but a company that hides behind an ai wall to keep $100 of unused subscription charges doesn't deserve blind trust. if you subscribe, watch your statements closely.” [source](https://www.trustpilot.com/reviews/6ab4df2872c9b0f813bab8de) - Complaint, GitHub Copilot, r/GithubCopilot, 2026-09-14: “no answer still…. it’s been 5 days since i made support ticket” [source](https://www.reddit.com/r/GithubCopilot/comments/1wef2py/wrong_info_in_billing_blocked_me_from_subscripting/p9runri/) - Complaint, Cline, @cline, 2026-09-07: “@cline i had cancelled my clinepass and disabled auto-renewal, but was still charged for another month. ticket # has been open for 30+ hours with no response. could you please look into this and process the refund?” [source](https://twitter.com/1985091626663071744/status/2096912028749500673) - **Bans that arrive without warning** ([Account bans and access restrictions](https://feedbackbench.com/criteria/account.bans_restrictions.md), [Support, refunds and issue handling](https://feedbackbench.com/criteria/account.support.md)). Accounts go on hold mid-session with no notice, and usage spent before the block is rarely refunded. Claude Code users report holds triggered by a single message and security flags on projects that have nothing to do with security. Codex users describe accounts that work for seconds and then stop. Antigravity posts worry about disabling at scale with no stated reason. Reinstating banned accounts is a top request, driven by Claude Code and Antigravity users. The fear spreads to third-party harnesses, where users build workarounds just to avoid losing a main account. Evidence: - Complaint, Claude Code, r/ClaudeCode, 2026-09-24: “i never got a warning genius. i just sent a message and the account was immediately put on hold.” [source](https://www.reddit.com/r/ClaudeCode/comments/1wpam3u/claude_account_nuked_from_orbit_after_32_minutes/pbtv7vf/) - Complaint, Claude Code, @ClaudeDevs, 2026-09-25: “@claudedevs got blocks for [cyber] on non- cyber security projects. and usage was used and not refunded. and that was yesterday. so, yeah, you're putting the whole picture here, are you.” [source](https://twitter.com/1015236363820716032/status/2103277149948113407) - Complaint, OpenAI Codex, r/codex, 2026-09-17: “i can confirm this. basically the account is banned. cannot use to do anything. sometime it will works for few seconds then stop :d” [source](https://www.reddit.com/r/codex/comments/1wiymd4/10_days_straight_of_selected_model_is_at_capacity/paeff58/) - Complaint, Google Antigravity, r/google_antigravity, 2026-09-09: “exactly. hopefully this is just some vibe coded google backend slop. google should fix this because this could get out of hand very quickly. can you imagine hundreds of thousands or millions of accounts getting disabled because of no reason? google should be fined hell and back.” [source](https://www.reddit.com/r/google_antigravity/comments/1wbqdaj/account_disabled/p8u6i6w/) - **Payments fail, plans never activate** ([Wrong charges, failed payments and plan provisioning](https://feedbackbench.com/criteria/account.billing_errors.md)). Checkout rejects valid cards or accepts payment and then leaves the account on the free tier. Kiro posts dominate. Users say Visa and Mastercard get rejected for months, one card type works where another fails, and accounts get downgraded after payment verification fails on re-signup. Devin and OpenCode users report the same pattern of paid-but-not-provisioned or cards refused. Some Kiro users fixed it by reopening a fresh checkout page, which points to a flaky flow rather than a policy. Evidence: - Complaint, Kiro, r/kiroIDE, 2026-09-25: “for anyone still encountering this issue, none of my visa credit cards worked. it was only my debit card that ended up being accepted.” [source](https://www.reddit.com/r/kiroIDE/comments/1u4qlvq/kiro_rejecting_my_card_payment/pc01g2q/) - Complaint, Kiro, r/kiroIDE, 2026-09-25: “i have been trying to subscribe since june and the support has not been of any help to me. i am in and visa, mastercard are constantly being rejected. only an amex from a friend of mine was approved. in the kiro discord, there are many reports of rejected payment issues, but the problem remains unresolved. i assume the problem is to be attributed to stripe, but the fact that no solution has been proposed is shameful.” [source](https://www.reddit.com/r/kiroIDE/comments/1wq22ib/kiro_payment_declined_anyone_else/pc1g8nq/) - Complaint, Kiro, r/kiroIDE, 2026-08-31: “yes if u hv used the credit card previously and tried to sign up again. it will accept initially and moment later account downgraded due to payment verification failure” [source](https://www.reddit.com/r/kiroIDE/comments/1w360ra/does_anyone_know_about_this_kiro_subscription/p6xxh62/) - Complaint, Devin, @cognition, 2026-09-11: “@cognition he pocketed my money; i bought a $20 pro, but my account is still free. ” [source](https://twitter.com/2045154173264510976/status/2098211837355372676) - **Credits that vanish or never apply** ([Wrong charges, failed payments and plan provisioning](https://feedbackbench.com/criteria/account.billing_errors.md)). Balances go negative, zero out during incidents, or sit unused because the product cannot find the right billing source. A Codex user says API credits were zeroed during a service incident and not restored. Amp users report credits in three workspaces that the product still would not draw from. Cline users hit negative balances on connect. OpenCode users hold off on buying more tokens until a discrepancy is explained. The damage is trust, not just dollars, because users stop topping up. Evidence: - Complaint, OpenCode, @opencode, 2026-09-21: “@anomalyco @opencode attaching screenshots for the same. please help resolve this urgently. i need to buy more tokens, but due to this discrepancy, i am hesitant to add more credit. ” [source](https://twitter.com/2053524764132782080/status/2102075146651701756) - Complaint, OpenAI Codex, r/codex, 2026-09-16: “i've repeatedly commented about my distrust of oai's leadership and my skepticism about a lot of their pr announcements, along with my recent experience with them zeroing out my api credits during last weeks service incident and not comping them back. if they're actively trying to suppress negative sentiment they're doing a bad job imo.” [source](https://www.reddit.com/r/codex/comments/1wi315r/whos_my_little_unpaid_pr_intern/pa7by88/) - Complaint, Amp, @AmpCode, 2026-09-08: “blocked on @ampcode not using the paid credits i already have. i have a project in my personal workspace, and a few days ago i switched billing from workspace a to workspace b. - personal workspace still has credits remaining - workspace a has credits - workspace b has credits despite that, i'm still unable to continue using amp. not sure which workspace/billing source it's trying to use or why the available credits aren't being picked up. report: amp_bug_5y8yjzcox2ppka5pe1zdum” [source](https://twitter.com/1949773476463575041/status/2097194008330248603) - Complaint, Cline, r/CLine, 2026-09-14: “when i connect it always like this {"message":"insufficient balance. your cline credits balance is $-0.10","code":"insufficient\_credits","providerid":"openai-compatible","details":{"current\_balance":-0.1,"message":"insufficient balance. your cline credits balance is $-0.10"}}” [source](https://www.reddit.com/r/CLine/comments/1wfxi8d/i_have_issues_with_cline_pass/) - **Retention policy decides adoption** ([Data retention, training use and deployment isolation](https://feedbackbench.com/criteria/account.data_privacy.md)). For team use, written zero data retention and isolated deployment matter more to users than model quality. OpenCode posts praise zero data retention on specific models and want it in writing for free tiers. Cursor users welcome agents on their own machines because data boundaries were the real blocker. Zed users hold back from a feature that stores private code remotely. Skeptics on Antigravity doubt any retention promise from a large vendor. This is the one area where praise clusters, and it rewards explicit policy over vague assurances. Evidence: - Praise, OpenCode, @opencode, 2026-09-26: “@opencode zero data retention is the line that decides whether a team can point this at real work rather than a toy repo. context length is a preference. retention is a policy question someone in legal has already answered.” [source](https://twitter.com/1731877835256516608/status/2103847879857361100) - Praise, OpenCode, @opencode, 2026-09-26: “@opencode zero data retention on a free model is the line we'd want in writing. free usually means the data is the price.” [source](https://twitter.com/2093334509613912064/status/2103850170618372311) - Complaint, Zed, @zeddotdev, 2026-09-17: “@zeddotdev really don’t want to store the private codebase in the remote server. this prevents using delta in company development.” [source](https://twitter.com/1277811422697840641/status/2100428485970080245) - Praise, Cursor, @cursor_ai, 2026-09-02: “@cursor_ai that's actually huge for teams with compliance requirements. no more sending data to third-party clouds just to run an agent loop. curious how the scaling works with idle machines though - do they spin down fast enough to not burn credits?” [source](https://twitter.com/1721322400237940736/status/2095258341287329809) ### Who stands out - **Amp (stronger)**. Amp credits users for outages before they file tickets, and that proactive move drives most of its praise here. Users say Amp reached out about affected sessions unprompted and issued free credits once an outage was confirmed. Fixes land fast enough that users mention timing. The weak spots are mechanical, with paid credits not being picked up across workspaces and web bug reports going unanswered. The pattern is a small team that responds personally, which works until volume outgrows it. Evidence: - Praise, Amp, @AmpCode, 2026-09-24: “@iannuttall @ampcode the credit is nice, but knowing you were affected before you filed a ticket is the impressive part. did their email mention your failed image, or was it a broader incident note?” [source](https://twitter.com/2065822065710817280/status/2103109435468193823) - Praise, Amp, @AmpCode, 2026-09-02: “so it really was an outage! thanks for the free credits, @ampcode. ” [source](https://twitter.com/1526191724498145280/status/2095024940886134987) - Praise, Amp, @AmpCode, 2026-09-08: “@ampcode thanks for the quick fix team, the new threads on the project works now, just the old thread is not repaired. which is fine, i'll create new orbs and get back to orgin'!” [source](https://twitter.com/1949773476463575041/status/2097197952842523044) - Complaint, Amp, @AmpCode, 2026-09-07: “@ampcode hi @sqs, can you help me? it seems no one has responded to the bug report i submitted through the web.” [source](https://twitter.com/1455730994976227331/status/2096832701366141307) - **OpenAI Codex (stronger)**. Codex users report refunds granted and free months offered on cancel, which reads as a vendor actively working to keep accounts. Posts contrast a Codex refund with a denied Claude refund. Users describe a free month of Pro after canceling and support walking them through a billing fix. The complaints are real though. Credits zeroed during an incident, AI support that eats hours, and accounts that stop working without explanation. Codex wins on how it handles money, not on how it handles access. Evidence: - Praise, OpenAI Codex, r/codex, 2026-09-20: “i got a refund in codex and got denied a refund for claude. i started a dispute because this is a scam.” [source](https://www.reddit.com/r/codex/comments/1wl4511/how_can_i_get_a_refund_in_the_eu/paxewq0/) - Praise, OpenAI Codex, r/codex, 2026-09-17: “i got 1 month of pro after canceling. seems they care about customer retention right now. i took the free offer a month ago.” [source](https://www.reddit.com/r/codex/comments/1winzym/i_was_going_to_cancel_my_plus_subscription_and/pacl9gb/) - Praise, OpenAI Codex, r/codex, 2026-09-20: “i have 3 20x accounts, i just accidently mixed up the billing details on one of them and wanted to change it. that was not possible in retrospect so support told me to cancel and resubscribe instead with the correct billing information. i am super happy with it.” [source](https://www.reddit.com/r/codex/comments/1wlfsti/got_a_refund_in_2_mins_lol/pay793e/) - Complaint, OpenAI Codex, r/codex, 2026-09-16: “i've repeatedly commented about my distrust of oai's leadership and my skepticism about a lot of their pr announcements, along with my recent experience with them zeroing out my api credits during last weeks service incident and not comping them back. if they're actively trying to suppress negative sentiment they're doing a bad job imo.” [source](https://www.reddit.com/r/codex/comments/1wi315r/whos_my_little_unpaid_pr_intern/pa7by88/) - **Claude Code (weaker)**. Claude Code combines abrupt account blocks with unrefunded usage, though users who appeal sometimes get access back within days. Users describe holds with no warning and security flags on ordinary projects, with spent usage lost. Ban appeals and human review are top requests from Claude Code users. The upside is that appeals do pass, and some teams report subscriptions restored after a couple of days. Users still call the block-first flow bad UX, because the money and access vanish before any review happens. Evidence: - Praise, Claude Code, @ClaudeDevs, 2026-09-25: “@anthropicai @claudedevs appeal passed i gotta say they have good support. however being blocked in one day knowing they can just block you take your money away is crazy ux.” [source](https://twitter.com/1629581747926048774/status/2103326155453399429) - Praise, Claude Code, r/ClaudeCode, 2026-09-25: “we had similar situation a couple of months ago, after a couple of days they restored the subscription.” [source](https://www.reddit.com/r/ClaudeCode/comments/1wpam3u/claude_account_nuked_from_orbit_after_32_minutes/pbxjbi9/) - Complaint, Claude Code, @ClaudeDevs, 2026-09-25: “@claudedevs got blocks for [cyber] on non- cyber security projects. and usage was used and not refunded. and that was yesterday. so, yeah, you're putting the whole picture here, are you.” [source](https://twitter.com/1015236363820716032/status/2103277149948113407) - Complaint, Claude Code, @ClaudeDevs, 2026-09-06: “@bodhikittu @claudeteam @anthropical @claudeai @claudedevs @anthropicai @googleplay not yet either a refund or access needs to be addressed let's see what best can i get out of those two? 🥲” [source](https://twitter.com/1645068136700596225/status/2096573931545366577) - **Cursor (weaker)**. Cursor's AI support refuses refunds and human escalation, turning billing mistakes into repeated tickets that never reach a person. Users report auto-renewals charged for months of non-use, refunds that cancel the wrong plan, and an AI agent that asks for more money to restore access. Cursor leads requests to refund incorrect charges, with 16 author-weeks asking, and also leads asks for a human agent. Some Cursor posts defend bans as terms and sanctions enforcement, but the support handling draws the anger. Evidence: - Complaint, Cursor, @cursor_ai, 2026-09-21: “@cursor_ai @bot @cursor_ai i paid $60 for pro+, but my ultra refund canceled my subscription. ai support told me to pay another $20 to restore pro. my original $60 remains unrefunded, and ai refuses human escalation. tickets: t-g4441 / t-g4771 could a human billing specialist help?” [source](https://twitter.com/1794381935177080833/status/2102055211262992601) - Complaint, Cursor, Trustpilot, 2026-09-24: “i paid for one month of cursor pro and forgot to cancel. the subscription auto-renewed 5 times ($100 total, oct 2025 - feb 2026) while i never once used the product - something cursor can verify on their own backend. when i found the charges and asked for a refund, their ai support agent refused four times, dodged every request for human review, and even opened a new ticket (t-g11785) to replace my original one (t-g4140). my reference to california's auto-renewal law (ab 2863, which requires renewal notices i never received) was dismissed with 'we can't comment on legal claims.' the product itself may be good, but a company that hides behind an ai wall to keep $100 of unused subscription charges doesn't deserve blind trust. if you subscribe, watch your statements closely.” [source](https://www.trustpilot.com/reviews/6ab4df2872c9b0f813bab8de) - Complaint, Cursor, @cursor_ai, 2026-09-05: “@cursor_ai @bot @cursor_ai @bot ticket t-f19390: grok bot account linking has been broken for 1 week. xai oauth succeeds, but cursor fails after redirect. no human response or status update despite multiple follow-ups. please escalate this to the grok bot/accounts team.” [source](https://twitter.com/2096047734331777024/status/2096055223920087228) - Complaint, Cursor, r/cursor, 2026-09-27: “i paid for an annual subscription before they introduced the embargo. therefore, if they believe my activities no longer comply with their rules, they can terminate the contract and refund my money, but they haven't done that. moreover, they can't even prove that i violated anything, because i didn't violate a single thing. it’s highly convenient for cursor to act this way. next thing you know, they'll add a list of stop-words to their terms, and if you type something like 'to crack a bug' in a prompt, you'll instantly become a hacker and a drug dealer and maybe a insect abuser too, resulting in your account being unilaterally banned.” [source](https://www.reddit.com/r/cursor/comments/1wrn9ce/cursor_blocked_my_account_and_stole_my_money_with/pcee2fb/) - **Google Antigravity (mixed)**. Antigravity users get blocked without reason, yet a visible team presence on Reddit gets accounts unblocked within hours. Ban fears run high, and Antigravity users drive many reinstatement and incident-status requests. Against that, a team member answers in the subreddit, confirms no training when telemetry is off, and helps unblock accounts directly. Users credit the engagement even when the issue persists. Trust in data handling stays split along views of the parent company. Evidence: - Complaint, Google Antigravity, r/google_antigravity, 2026-09-10: “update: i've just got the account unblocked \~11 hours after being blocked - coincidentally as i was writing to [u/sounddr]() who generously offered to help via dm” [source](https://www.reddit.com/r/google_antigravity/comments/1wbqdaj/account_disabled/p8v07r1/) - Praise, Google Antigravity, r/google_antigravity, 2026-09-16: “thanks! i really respect you engaging with the community here on behalf of google. even when the issue persist, you still let us know what’s going on with it (well, at least i ask and you reply, haha, thanks!). the ide button def should go, unnecessary piece of ui, really no point in it. i use zed anyway, since antigravity 2.0 is a dedicated harness now.” [source](https://www.reddit.com/r/google_antigravity/comments/1wh9uyh/antigravity_2_release_v2140/pa4imqk/) - Praise, Google Antigravity, r/google_antigravity, 2026-09-08: “confirmed with the team: when telemetry is disabled, we do not train on inputs/outputs.” [source](https://www.reddit.com/r/google_antigravity/comments/1wa6rcj/im_agy_clis_biggest_fanboy_but_i_have_to_quit_it/p8lzupe/) - Complaint, Google Antigravity, r/google_antigravity, 2026-09-02: “this is the same company that's been collecting users' data from private browsing sessions, what do you expect? ¯\\\_(ツ)\_/¯ honestly even if they claimed zdr on the front page, i'm sure they'd still find a loophole.” [source](https://www.reddit.com/r/google_antigravity/comments/1w48616/is_antigravity_using_prompts_and_data_for_model/p7do70r/) ### Fine print - Complaints vastly outnumber praise for nearly every agent here, so customer love compares agents to each other, not to satisfaction. - Several agents have too few posts to rank, and three Kiro praise posts are verbatim duplicates. - Posts cover roughly one month, so a single incident or ban wave can dominate an agent's picture. ## Top requests What users ask to add or change, most asked first. 817 author-weeks ask for something. Requests do not change the Feedback Score. Rule: A separate pass by Claude Sonnet 5 reads every counted post and extracts what the author asks the agent or its vendor to add or change, with the criteria it maps to and a short normalised wording; it does not touch the labels or the Feedback Score. Claude Opus 5.5 groups the wordings within each criterion (the first criterion the request maps to) into themes; code counts them. A theme counts distinct author-weeks that ask for it, per agent; across agents, one author-week per agent. Themes asked in fewer than 2 author-weeks, and requests that share no theme, are not shown. Examples: up to 3 posts per theme from different authors, without slurs, preferring posts of 60 to 450 characters, most recent first. | Rank | Request | Criterion | Author-weeks | Posts | Agents (author-weeks) | |---|---|---|---|---|---| | 1 | Faster, more responsive support replies | [Support, refunds and issue handling](https://feedbackbench.com/criteria/account.support.md) | 47 | 52 | Claude Code 15, Cursor 8, OpenAI Codex 6, Google Antigravity 4, OpenCode 4, Cline 3, Kiro 3, GitHub Copilot 1, Devin 1, Factory 1, Pi 1 | | 2 | Reinstate banned or suspended accounts | [Account bans and access restrictions](https://feedbackbench.com/criteria/account.bans_restrictions.md) | 42 | 48 | Claude Code 12, Google Antigravity 11, Cursor 7, OpenAI Codex 4, OpenCode 4, Pi 2, Amp 1, Conductor 1 | | 3 | Refunds for unusable or degraded service | [Support, refunds and issue handling](https://feedbackbench.com/criteria/account.support.md) | 30 | 30 | OpenAI Codex 8, Cursor 7, Claude Code 6, OpenCode 3, Cline 2, Devin 2, Google Antigravity 1, Kiro 1 | | 4 | Refund unauthorized or incorrect charges | [Wrong charges, failed payments and plan provisioning](https://feedbackbench.com/criteria/account.billing_errors.md) | 29 | 37 | Cursor 16, Claude Code 7, Cline 2, OpenCode 2, Devin 1, Factory 1 | | 5 | Access to a human support agent | [Support, refunds and issue handling](https://feedbackbench.com/criteria/account.support.md) | 24 | 30 | Cursor 13, Claude Code 8, OpenAI Codex 2, Devin 1 | | 6 | Availability in more countries and regions | [Account bans and access restrictions](https://feedbackbench.com/criteria/account.bans_restrictions.md) | 24 | 24 | OpenCode 10, Google Antigravity 6, Cursor 4, Claude Code 3, OpenAI Codex 1 | | 7 | Refund usage wasted by bugs or blocks | [Wrong charges, failed payments and plan provisioning](https://feedbackbench.com/criteria/account.billing_errors.md) | 23 | 24 | Claude Code 10, Cursor 6, OpenAI Codex 4, OpenCode 2, GitHub Copilot 1 | | 8 | Public acknowledgment and status updates on incidents | [Support, refunds and issue handling](https://feedbackbench.com/criteria/account.support.md) | 22 | 23 | Google Antigravity 8, OpenAI Codex 6, Claude Code 4, Cursor 2, Amp 1, Devin 1 | | 9 | Fix declined card payments and checkout failures | [Wrong charges, failed payments and plan provisioning](https://feedbackbench.com/criteria/account.billing_errors.md) | 19 | 23 | Kiro 8, Cursor 5, Factory 3, OpenCode 2, Devin 1 | | 10 | Human escalation for billing disputes | [Support, refunds and issue handling](https://feedbackbench.com/criteria/account.support.md) | 19 | 21 | Cursor 10, Claude Code 6, Google Antigravity 1, OpenAI Codex 1, GitHub Copilot 1 | | 11 | Fix credit balance discrepancies | [Wrong charges, failed payments and plan provisioning](https://feedbackbench.com/criteria/account.billing_errors.md) | 18 | 22 | OpenAI Codex 7, OpenCode 4, Claude Code 3, Cursor 3, Google Antigravity 1 | | 12 | Human review and appeal for account bans | [Support, refunds and issue handling](https://feedbackbench.com/criteria/account.support.md) | 18 | 19 | Claude Code 10, Cursor 5, OpenAI Codex 2, OpenCode 1 | ### 1. Faster, more responsive support replies - OpenAI Codex, 2026-09-27, X search: OpenAI Codex, Codex CLI, Codex app (X): “@codexresets1 f**ing fix my codex app first - its crap i have reached thorugh mails multiples times no reply. a billion dollar company really?” [source](https://twitter.com/1962073043900993536/status/2104223785033576850) - Google Antigravity, 2026-09-26, @antigravity (X): “@sundarpichai @officiallogank backend log exposes the lie: 403 permission_denied (validation_required) a geo-block returns unsupported_location. mine is validation_required! support blames "china/vpn" to hide a broken backend bug. answer your paid users! @google @googledeepmind @googledevs @antigravity” [source](https://twitter.com/1859228391762972672/status/2103962152453517419) - Google Antigravity, 2026-09-26, @antigravity (X): “this has been really a frustrating experience for me @google @antigravity. i am not able to login using my google pro account. i can login using a normal google account on same device. even after complaining, no response from @antigravity team. didn't expect this from @google ” [source](https://twitter.com/1772509048048377856/status/2103927459137966144) ### 2. Reinstate banned or suspended accounts - Google Antigravity, 2026-09-27, @antigravity (X): “wth, @officiallogank @antigravity i attempted to authenticate for the very first time using this account over an lan ssh session for agy cli and i am greeted with immediate violation of tos. i have not sent a prompt or used unauthorized third-party wrappers. kindly fix it. ” [source](https://twitter.com/1828526145140334593/status/2104315894717640765) - Claude Code, 2026-09-27, @ClaudeDevs (X): “@darioamodei @claudeai @claudedevs @anthropicai hello, you disabled my account for no reason one day after i paid for the €150 max subscription. you haven't given any explanation, and even after explaining in my appeal what i use the account for” [source](https://twitter.com/1203797229330415621/status/2104238494042460244) - Google Antigravity, 2026-09-26, r/GoogleAntigravityIDE (Reddit): “i’ve been using google antigravity cli for months now, on google ai pro plan, and now this???? google please help!! am i alone??? how can i get the ide back??” [source](https://www.reddit.com/r/GoogleAntigravityIDE/comments/1wqhclu/your_account_is_not_eligible_for_gemini_code/) ### 3. Refunds for unusable or degraded service - OpenCode, 2026-09-27, @opencode (X): “tried out space bunny and it's directly harmful, the most shit stealth model so far - it's free and i still want the day of lost time refunded - do you not fucking vet what you offer @opencode - this shit is unuseable and lies about the user threatening it when countered. ” [source](https://twitter.com/94796137/status/2104007159180890267) - Cline, 2026-09-26, r/CLine (Reddit): “spent 2 hours on the tasks..timeout and in a bad loop. the pass is unusable at all. not worth the 10. i wish i can cancel it and get the refund. honestly it is a lousy harness.” [source](https://www.reddit.com/r/CLine/comments/1uj0evt/does_anyone_here_have_any_experience_with_cline/pc6frz3/) - OpenAI Codex, 2026-09-26, r/codex (Reddit): “request a full refund for your subscription too, they cant just prevent our access to the service by sheer incompetence and just expect us to sit around waiting” [source](https://www.reddit.com/r/codex/comments/1wqfiiw/chatgpt_desktop_app_gets_stuck_loading_forever/pc57xg9/) ### 4. Refund unauthorized or incorrect charges - Cline, 2026-09-27, r/CLine (Reddit): “hello cline team, i’ve purchased yearly cline pass .. but it’s asking me to pay monthly again. i’m very disturbed. kindly check and give me my yearly subscription.” [source](https://www.reddit.com/r/CLine/comments/1wr5rt6/hi_cline_support_teami_am_writing_regarding/) - Cursor, 2026-09-26, @cursor_ai (X): “i did not authorize any of these plans. it's been 8 days of absolute silence from @cursor_ai. this is a massive security & billing flaw on your end. if this is not manually reviewed and refunded immediately, my next step is a formal fraud chargeback via stripe. (3/3) ” [source](https://twitter.com/1513858901070200836/status/2103705967808651658) - Cursor, 2026-09-25, @cursor_ai (X): “hey @cursor_ai, @poteto can someone help with a billing issue? i got a free month of pro+, never added a payment method, then got a $50 invoice after renewal. i tried to cancel but the unpaid invoice blocks it. i’ve asked for human review. please help void it and cancel renewal.” [source](https://twitter.com/1577735848283471874/status/2103515863462949272) ### 5. Access to a human support agent - Claude Code, 2026-09-27, @ClaudeDevs (X): “@claudedevs i can’t believe how much i pay and how long ive been with you guys and i still can’t figure out how the fuck to actually get someone on the fucknn in my line” [source](https://twitter.com/2058659551088377856/status/2104160765859267003) - Cursor, 2026-09-24, @cursor_ai (X): “@cursor_ai closed my account after my bank flagged a usage charge. support (sam) won’t cite a tos section or escalate to a human. supergrok grok bot grant is stuck on that login. need a human on the account, not the bot. ” [source](https://twitter.com/1337931024257458180/status/2103101329929302484) - Cursor, 2026-09-23, @cursor_ai (X): “@grok @xai @cursor_ai @elonmusk already confirmed. billed account at still shows upgrade / básica, not heavy. email already sent to (not ) — t-g4754 + dk7nptdm-0006. sam keeps looping. free cli is not supergrok heavy. tag a human.” [source](https://twitter.com/56443272/status/2102887062466895911) ### 6. Availability in more countries and regions - Google Antigravity, 2026-09-26, @antigravity (X): “@antigravity will it feature allowing syrian developers to use it without their accounts being blocked?” [source](https://twitter.com/347707824/status/2103755111998828778) - Google Antigravity, 2026-09-17, @antigravity (X): “@antigravity { "error": { "code": 400, "message": "user location is not supported for the api use.", "status": "failed_precondition" } } please fix it. currently, both codex and claude can be accessed smoothly through a proxy. why is your risk control system still so persistent in handling this matter? what you need to combat is the black market, not ordinary users. @sundarpichai” [source](https://twitter.com/140695226/status/2100410916911435901) - Cursor, 2026-09-09, r/cursor (Reddit): “in belarus we've just been banned. remember when internet was all about sharing without borders…” [source](https://www.reddit.com/r/cursor/comments/1w9r6fr/cursor_is_now_officially_geoblocking_venezuela/p8qzcqf/) ### 7. Refund usage wasted by bugs or blocks - Cursor, 2026-09-27, @cursor_ai (X): “hey @cursor_ai, i bought $20 pro plan today. my very first prompt consumed my entire monthly quota in 2 mins! your ai bot sam keeps insta-rejecting my tickets (t-g28522, t-g28618) without any human review. $20 for 2 mins of service is unfair! please review & refund.” [source](https://twitter.com/2055145720408395776/status/2104260550217830888) - OpenAI Codex, 2026-09-25, r/codex (Reddit): “maybe claude hacked them and they still can't figure out how to fix it because 401 in my case, it actually used up my usage because the task kept trying to continue over and over again, but it never completed, produced no results, and just failed every time. does anyone know how i can get a refund or credit for the usage that was wasted because of this?” [source](https://www.reddit.com/r/codex/comments/1wqa8t1/401_unauthorized_incorrect_api_key_provided/pc2jv64/) - Claude Code, 2026-09-24, @ClaudeDevs (X): “@claudedevs if a block is overturned, does the charge get refunded automatically? people shouldn't need a second support conversation to get that back.” [source](https://twitter.com/2023150636771020800/status/2103195658710852013) ### 8. Public acknowledgment and status updates on incidents - OpenAI Codex, 2026-09-22, r/codex (Reddit): “i was asking for more communication from openai tbh. we dont know whats going…” [source](https://www.reddit.com/r/codex/comments/1wncco7/what_is_happening_with_codex_pro_today_200_pro_0/pbg5838/) - Claude Code, 2026-09-22, r/ClaudeCode (Reddit): “also how do you know how accurate it is? as far as i can tell, they don’t publish error rates, only uptime rates.” [source](https://www.reddit.com/r/ClaudeCode/comments/1wmv6m9/is_claude_down_it_says_claude_is_at_capacity/pbadk56/) - Google Antigravity, 2026-09-18, r/google_antigravity (Reddit): “yesterday it was flying but its gross af rn. day before yesterday was also same issue but its a much slower today. atleast they should put out a post, mail or something with timeline..” [source](https://www.reddit.com/r/google_antigravity/comments/1wjjwf0/yes_you_found_the_post_yes_38_is_so_slow_now/pajcwic/) ### 9. Fix declined card payments and checkout failures - Factory, 2026-09-27, @FactoryAI (X): “@droid @factoryai let your users pay you!! been stuck with a failed payment issue since august :(” [source](https://twitter.com/306079362/status/2104243378246578672) - Cursor, 2026-09-27, @cursor_ai (X): “@cursor_ai am trying to upgrade plan but its failing to redirect to checkout page only yearly pro plan is working everything else failing please help me to fix this asap” [source](https://twitter.com/3222158227/status/2104128231570030931) - Kiro, 2026-09-25, r/kiroIDE (Reddit): “i'm encountering this error, i've tried 4-5 other cards from different providers, but still declines the payments. anyone else encountering the same issue?” [source](https://www.reddit.com/r/kiroIDE/comments/1wq22ib/kiro_payment_declined_anyone_else/) ### 10. Human escalation for billing disputes - Claude Code, 2026-09-27, @ClaudeDevs (X): “its been 5 days and no reply from any human, fin still thinks i have a free plan. claude customer service is as good as no customer service. @claudedevs @lydiahallie @thsottiaux incase you have any friends over at claude ” [source](https://twitter.com/2311848115/status/2104323676996788512) - Google Antigravity, 2026-09-26, @antigravity (X): “@punky_punk_ @antigravity @patloeber @rodydavis the screenshot looks like an entitlement mismatch, not a normal login issue. a paid account being marked ineligible for code assist definitely needs clearer support escalation.” [source](https://twitter.com/1144454518156824577/status/2103804197657346164) - Cursor, 2026-09-22, r/cursor (Reddit): “they should really get a human support, i tried to ask this on the cursor forum and it disable my post regarding of billing problem and ask me to email them which goes back to this crappy ai support. basically no way of getting the legit info unless asking in reddit” [source](https://www.reddit.com/r/cursor/comments/1wmbr5w/what_happen_to_my_cursor_billing_date_when_i/pb9q8y7/) ### 11. Fix credit balance discrepancies - Claude Code, 2026-09-24, @ClaudeDevs (X): “@claudedevs @claudeai hi claude team, i received $250 in credits last night and haven’t used the service at all since then. however, my balance now shows only $127. could you please investigate and explain the $123 difference? thank you. ” [source](https://twitter.com/1579904378319867910/status/2103064456766869676) - OpenCode, 2026-09-24, @opencode (X): “@opencode hey , what happened to the $5 referral credits i earned earlier? they seem to have vanished from my account.” [source](https://twitter.com/250905024/status/2102949674781229160) - OpenAI Codex, 2026-09-22, r/codex (Reddit): “ i am still a bit concerned, bank does not show any charges apart from the 3 charges from today morning. in account ui i see different credit numbers than in the emails. what is going on?” [source](https://www.reddit.com/r/codex/comments/1wnhkmv/new_models_and_a_reset_landed/pbft94t/) ### 12. Human review and appeal for account bans - Claude Code, 2026-09-26, @ClaudeDevs (X): “my claude account was suspended and my appeal denied without explanation. i mostly used claude code for normal app development. opus 5.5 sometimes triggered cyber safeguards on ordinary tasks. could false positives have contributed? i’d appreciate a manual review. @claudedevs ” [source](https://twitter.com/2827031697/status/2103883158932410533) - Claude Code, 2026-09-25, @ClaudeDevs (X): “@claudedevs @anthropicai, @claudedevs your automated safeguards flagged me while i was reviewing a pr. i submitted the appeal form a month ago—still no response. i've lost $100,000 over that month. can someone review my case and provide a clear update?” [source](https://twitter.com/2032371234261057536/status/2103354681905017306) - Claude Code, 2026-09-24, @ClaudeDevs (X): “@claudedevs 非エンジニアの社長として、毎日claudeを相棒に仕事しています。 もし誤ってブロック・課金された場合、利用者側で確認や申し立てはできるのでしょうか？偽陽性0.1%未満でも、仕組みが分かるともっと安心して使えます。” [source](https://twitter.com/2102884921828372480/status/2103226292237902051) ## Every agent | Agent | Overall rank | Reading | Customer love | 95% interval | n | Praise | Complaint | |---|---|---|---|---|---|---|---| | [Amp](https://feedbackbench.com/agents/amp.md) | =11 | Better than peers | 0.641 | 0.601–0.677 | 42 | 28 | 14 | | [OpenAI Codex](https://feedbackbench.com/agents/codex.md) | 2 | Better than peers | 0.537 | 0.503–0.568 | 748 | 108 | 640 | | [OpenCode](https://feedbackbench.com/agents/opencode.md) | 3 | Typical | 0.523 | 0.483–0.564 | 428 | 65 | 363 | | [GitHub Copilot](https://feedbackbench.com/agents/copilot.md) | =8 | Typical | 0.523 | 0.481–0.568 | 38 | 7 | 31 | | [Pi](https://feedbackbench.com/agents/pi.md) | 7 | Typical | 0.512 | 0.479–0.551 | 30 | 5 | 25 | | [Cline](https://feedbackbench.com/agents/cline.md) | =8 | Typical | 0.500 | 0.466–0.537 | 35 | 5 | 30 | | [Google Antigravity](https://feedbackbench.com/agents/antigravity.md) | =5 | Typical | 0.488 | 0.438–0.533 | 290 | 36 | 254 | | [Kiro](https://feedbackbench.com/agents/kiro.md) | 13 | Typical | 0.478 | 0.442–0.516 | 59 | 5 | 54 | | [Zed](https://feedbackbench.com/agents/zed.md) | =8 | Typical | 0.477 | 0.453–0.505 | 33 | 2 | 31 | | [Cursor](https://feedbackbench.com/agents/cursor.md) | 4 | Worse than peers | 0.436 | 0.391–0.477 | 524 | 52 | 472 | | [Claude Code](https://feedbackbench.com/agents/claude-code.md) | 1 | Worse than peers | 0.401 | 0.364–0.439 | 703 | 57 | 646 | | [Devin](https://feedbackbench.com/agents/devin.md) | =5 | Too few posts | – | – | 29 | 7 | 22 | | [Factory](https://feedbackbench.com/agents/factory.md) | =11 | Too few posts | – | – | 28 | 14 | 14 | | [Warp](https://feedbackbench.com/agents/warp.md) | 15 | Too few posts | – | – | 9 | 2 | 7 | | [Conductor](https://feedbackbench.com/agents/conductor.md) | 14 | Too few posts | – | – | 4 | 1 | 3 | | [Grok Build](https://feedbackbench.com/agents/grok-build.md) | 16 | Too few posts | – | – | 4 | 0 | 4 | | [Augment Code](https://feedbackbench.com/agents/augment.md) | 17 | Too few posts | – | – | 3 | 0 | 3 | ## Posts Receipts rule: The 5 most recent praise and complaint posts per area (first 700 characters) and 3 per criterion (first 450 characters). ### Amp - Praise, 2026-09-25, @AmpCode (X): “friends at @ampcode, is there a way to opt out of receiving free credits? you guys resolving the bugs means a lot more than credits. ” [source](https://twitter.com/1089515309122367489/status/2103360810378752178) - Praise, 2026-09-24, @AmpCode (X): “i got $30 in credits from @ampcode today because an image > 30mb killed a claude thread and orbs weren't working for about 5 minutes! proactive - they just emailed to let me know. if i ever launch a successful product again, this is how i want to treat customers. <3” [source](https://twitter.com/9111552/status/2103093438988321082) - Praise, 2026-09-24, @AmpCode (X): “@iannuttall @ampcode the fact they hit you up first instead of waiting for you to notice is wild. most companies just go radio silent when stuff breaks” [source](https://twitter.com/1811356104083083264/status/2103095021352468765) - Praise, 2026-09-24, @AmpCode (X): “mainly when i throw in a new idea, hand it a design mockup, or ask it to refactor something big, it tends to make a mess. breaks things, ignores instructions. these are problems most harness solved earlier this year, but amp's harness hasn't caught up. also, no plan mode. for larger tasks the model still needs to plan before it acts. amp has oracle but it wasn't enough, i ended up writing my own planning skill to compensate. cc handles this natively(although they said they will remove it, and i don't know why,but actually, i think the claude code ultra plan is a great idea. maybe they should just remove plan mode and then keep the ultra plan,but they just removed the ultra plan feature). ui” [source](https://twitter.com/1592160489965948933/status/2103099981473382778) - Praise, 2026-09-24, @AmpCode (X): “@iannuttall @ampcode the credit is nice, but knowing you were affected before you filed a ticket is the impressive part. did their email mention your failed image, or was it a broader incident note?” [source](https://twitter.com/2065822065710817280/status/2103109435468193823) - Complaint, 2026-09-26, @AmpCode (X): “would be cool if we could see our previous bug reports here @ampcode sometimes i can't remember if i filed something already, or i wanna add more detail, or even just have the bug id. ” [source](https://twitter.com/33135576/status/2103636986116681898) - Complaint, 2026-09-26, @AmpCode (X): “@benvargas @ampcode are folks getting bans with this or is it pretty safe…? 😅🫣” [source](https://twitter.com/7841602/status/2103841399347331477) - Complaint, 2026-09-25, @AmpCode (X): “@priyashpatil @ampcode @sqs wait, you guys are getting free credits? 😄 i’ve reported plenty of bugs to amp and somehow never got any. — time to restore justice 😅” [source](https://twitter.com/1954974932267388928/status/2103459437931548833) - Complaint, 2026-09-23, @AmpCode (X): “no idea why, but i made a new sqs at meta account for meta model ai for @ampcode and now it's permanently deleted and banned. can anyone at meta help unban it? (other people on the team have access, so not urgent.) ” [source](https://twitter.com/784008/status/2102747736445771786) - Complaint, 2026-09-23, @AmpCode (X): “@sqs @ampcode happened to us as well. we gave up on support and about to setup new accounts. seems like very common issue.” [source](https://twitter.com/1089515309122367489/status/2102754710373691815) ### OpenAI Codex - Praise, 2026-09-27, r/codex (Reddit): “i just deleted my account and they processed an instant refund on deletion” [source](https://www.reddit.com/r/codex/comments/1wrizyf/months_of_throttled_codex_usage_then_openai/pccte37/) - Praise, 2026-09-27, r/codex (Reddit): “pretty sure openai is rather cool about multiple accounts.” [source](https://www.reddit.com/r/codex/comments/1wrufox/2_accounts_mean_twice_as_many_tokens/pch0xh5/) - Praise, 2026-09-26, X search: OpenAI Codex, Codex CLI, Codex app (X): “we called it. openai gave us a reset after the chatgpt/codex app problems we just went through. this team keeps earning my respect. 👀 ” [source](https://twitter.com/1499460382158725120/status/2103639255302172708) - Praise, 2026-09-26, r/ClaudeCode (Reddit): “i’m testing and building a web page using claude code. at some point, i needed to install the claude extension for chrome so claude code could test and inspect the page directly in the browser. this is where i have a problem. the claude code browser extension requires me to log in to claude using my real account. the extension also has broad browser permissions, including the ability to read data on websites i visit. i installed it in a separate chrome profile that i intend to throw away precisely because i don’t want to give the extension access to my normal browsing environment. but i still have to log in to claude, and that account is tied to my primary email address. that creates an unco” [source](https://www.reddit.com/r/ClaudeCode/comments/1wqsir1/claude_code_browser_extension_and_the_security/) - Praise, 2026-09-25, r/codex (Reddit): “it seems i got lucky because i just heard back from them and they re-instated my account. i hope you get a response soon! seems crazy that i'd get one before you if you were suspended 14 days ago.” [source](https://www.reddit.com/r/codex/comments/1wp3bzl/you_need_to_try_opus_55/pbw7ke3/) - Complaint, 2026-09-27, r/codex (Reddit): “they will take all your chats and salt it with some rl. do not worry about them.” [source](https://www.reddit.com/r/codex/comments/1wr7jn1/will_devday_include_a_model_better_then_or_at/pcacle9/) - Complaint, 2026-09-27, r/codex (Reddit): “yeah we have it access to all our finances now they want to charge more nice one” [source](https://www.reddit.com/r/codex/comments/1wpq44p/openai_prepares_new_500_per_month_pro_max_plan/pcau4uw/) - Complaint, 2026-09-27, r/codex (Reddit): “my first account was deactivated a mouth ago after they sent some warnings. and the reason is cyber abuse. now i did not receive any warnings and i do not violate any policy.” [source](https://www.reddit.com/r/codex/comments/1wr9w33/account_deactivated_recidivism/pcbibp2/) - Complaint, 2026-09-27, r/codex (Reddit): “narrator: stanley chose to unsubscribe after battling a long chain of menus and two google searches.” [source](https://www.reddit.com/r/codex/comments/1wr1oir/they_are_aware_and_working_on_it_apparently_just/pcbjqyy/) - Complaint, 2026-09-27, r/codex (Reddit): “they actually never did. i've asked for full disclosure under quebec laws, still nothing and waiting.” [source](https://www.reddit.com/r/codex/comments/1wrizyf/months_of_throttled_codex_usage_then_openai/pcctw2s/) ### OpenCode - Praise, 2026-09-27, r/opencodeCLI (Reddit): “is this supposed to be guerrilla marketing? never heard this and there has been multiple “questions” about this that gets answered in couple of minutes” [source](https://www.reddit.com/r/opencodeCLI/comments/1wrgmfe/whats_the_deal_with_openchamber/pccg8rb/) - Praise, 2026-09-27, r/opencodeCLI (Reddit): “i am using it as an open code alternative since i wanted a better harness close to what i got when i still subscribed to codex. i tried about 3 different open code variants and i liked this the most and am still using it. seems that devs are also quite active as i regularly get new app updates. so far i can recommend at least trying it out.” [source](https://www.reddit.com/r/opencodeCLI/comments/1wrgmfe/whats_the_deal_with_openchamber/pcez2ay/) - Praise, 2026-09-27, @opencode (X): “@opencode free + 1m context + zdr is the rare combo. most free tiers quietly train on prompts. two weeks is enough to see if it holds up on real agent loops or just chat demos” [source](https://twitter.com/1094558677292351488/status/2104031597620248743) - Praise, 2026-09-27, @opencode (X): “@opencode 1m context, multimodal, zero data retention, and free for two weeks. the ai labs are running better promo deals than my streaming services right now. spoiling us rotten” [source](https://twitter.com/2093675924525084672/status/2104065229042675846) - Praise, 2026-09-27, @opencode (X): “@opencode zero data retention is really attractive, just in time to take advantage of the free two weeks to test the capability of this 1m context.” [source](https://twitter.com/45582017/status/2104187398825660861) - Complaint, 2026-09-27, r/opencode (Reddit): “their email is . not that it’s helpful- been trying to reach them for the past couple days.” [source](https://www.reddit.com/r/opencode/comments/1wr1sj5/why_isnt_there_any_customer_support_for_opencode/pc9uuz1/) - Complaint, 2026-09-27, r/opencode (Reddit): “you're in for a rude awakening. i noticed there are a lot of inconsistencies with opencode and honestly i hate them for it. they are not honest. especially with regards to your data. what they mentioned initially was zdr its not really zdr if you have been paying attention. i stopped using opencode the moment i noticed they're just manipulative and shady af. its way better for you to access models directly through the provider themselves than through opencode. you think you're getting what you paid for through opencode? no. far from it. there is no reason to put another middle man in between you and the provider when opencode does not explicitly state that they themselves are zdr (used to, i” [source](https://www.reddit.com/r/opencode/comments/1wqox6a/cheepseek_has_its_price_cache_hit_ratio/pcb29kt/) - Complaint, 2026-09-27, r/opencode (Reddit): “i don't think they've responded to a single email i've sent them” [source](https://www.reddit.com/r/opencode/comments/1wr1sj5/why_isnt_there_any_customer_support_for_opencode/pcbo36j/) - Complaint, 2026-09-27, r/opencode (Reddit): “they could have ai support, oh wait....” [source](https://www.reddit.com/r/opencode/comments/1wr1sj5/why_isnt_there_any_customer_support_for_opencode/pce7yth/) - Complaint, 2026-09-27, r/opencode (Reddit): “ds 4.1 fast, but love leaking credentials like it was trained to do. glm 5.3 flash = street smart” [source](https://www.reddit.com/r/opencode/comments/1wroplu/xiaomi_mimo_26_flash_vs_glm_53_flash/pcexw9y/) ### GitHub Copilot - Praise, 2026-09-25, r/ClaudeAI (Reddit): “claude team/enterprise plans do not train on your data, free plans and single user plans do unless you go in and turn it off. copilot paid subscriptions in an ms tenant, all data remains in your tenant and there is no external training on data entered.” [source](https://www.reddit.com/r/ClaudeAI/comments/1wq2hsf/claude_in_enterprise/pc0w1cz/) - Praise, 2026-09-25, r/ClaudeAI (Reddit): “this is a pro of copilot paid in an ms tenant, the basics are there, yes, you can pay more for agent controls and such, but at least with paid copilot the data is in your tenant so to speak and for most people, its integration just works and makes it easy, vs people having to open claude, or install the claude office addons” [source](https://www.reddit.com/r/ClaudeAI/comments/1wq2hsf/claude_in_enterprise/pc0wesd/) - Praise, 2026-09-23, r/GithubCopilot (Reddit): “the support team finally reached out to me and activated my licences” [source](https://www.reddit.com/r/GithubCopilot/comments/1w9k0ag/github_support_not_responding_to_copilot/pbhxdzi/) - Praise, 2026-09-23, r/GithubCopilot (Reddit): “certainly not training; i never read the exact rules but i think stuff is mostly not retained at all. even chats on github.com vanish pretty fast” [source](https://www.reddit.com/r/GithubCopilot/comments/1wngaav/claude_opus_55_is_now_available_in_github_copilot/pbn1jv4/) - Praise, 2026-09-23, r/GithubCopilot (Reddit): “we have a security policy so we can’t use anything where they train using our data. thus we are stuck w github copilot” [source](https://www.reddit.com/r/GithubCopilot/comments/1wnn5l2/openai_reduces_api_price_by_50/pbnqib5/) - Complaint, 2026-09-27, r/artificial (Reddit): “those of us who use office 365 already have copilot sniffing our mail, calendar, and other stuff. this is kinda expected.” [source](https://www.reddit.com/r/artificial/comments/1wquwvv/34_million_people_just_handed_meta_an_agent_with/pceovsk/) - Complaint, 2026-09-27, r/artificial (Reddit): “true, and at work it's not even your choice, your employer signed for copilot. that's kind of the point though: your work mail is your employer's. your whatsapp with your dad, your photos, your doctor's texts are not, and that's what muse and instinct are asking for. i'm fine with the office being surveilled by microsoft, i'm not fine extending that to the rest of my life just because it's "kinda expected" now.” [source](https://www.reddit.com/r/artificial/comments/1wquwvv/34_million_people_just_handed_meta_an_agent_with/pceueh4/) - Complaint, 2026-09-27, r/cscareerquestions (Reddit): “my company fed the entire organizations teams chats into copilot, and enabled teams compliance recording so even 1:1 meetings are captured and fed into the beast. being “the guy” who knows a thing about a thing is a rapidly eroding moat” [source](https://www.reddit.com/r/cscareerquestions/comments/1wrteka/why_do_you_think_ai_wouldnt_be_able_to_do_high/pcfkizb/) - Complaint, 2026-09-24, r/GithubCopilot (Reddit): “unlike enterprise they do not have an actual zdr though.” [source](https://www.reddit.com/r/GithubCopilot/comments/1wnn5l2/openai_reduces_api_price_by_50/pbtxqp8/) - Complaint, 2026-09-22, r/GithubCopilot (Reddit): “fable doesn't have the same data retention rules as any of the other ghcp models all data you send is retained by either microsoft or anthropic (not sure which off the top of my head) for some level of training or validation. this is it what most github admins expect when dealing with ghcp so it gets left disabled.” [source](https://www.reddit.com/r/GithubCopilot/comments/1wngaav/claude_opus_55_is_now_available_in_github_copilot/pbg9l3k/) ### Pi - Praise, 2026-09-25, r/PiCodingAgent (Reddit): “i use pi-web and have used claude x20 max plan for over 8 months, no issues at all.” [source](https://www.reddit.com/r/PiCodingAgent/comments/1whunn9/which_subscription_with_pi/pc2ga42/) - Praise, 2026-09-25, r/PiCodingAgent (Reddit): “hello, i made pi-claude-request-compat ([). instead of creating another provider, it reuses pi’s existing anthropic login, models, and streaming, then adds a claude code compatibility layer to outgoing requests. [ i’m using a new github account for privacy, so the code, automated security scans, dependency audits, and signed release provenance are public for anyone to check. a few friends and i have been using it for the last month, and my anthropic account is still intact :)” [source](https://www.reddit.com/r/PiCodingAgent/comments/1wpyjrs/yet_another_pi_addon_claude_code_compatibility/) - Praise, 2026-09-23, r/PiCodingAgent (Reddit): “i don’t know what you consider a “proper gpu” but mine can handle multiple requests with 32k+ contexts. i value local/privacy over convenience especially since every call to anthropic or openai motivates them to buy more hardware which raises prices for regular consumers wanting to game, or do ai locally. i’ll just stick to pi-subagents until your extension proves itself. clearly you’re not focused locally.” [source](https://www.reddit.com/r/PiCodingAgent/comments/1woif1b/i_built_pi_herdsman_for_async_subagents_with/pbnszlp/) - Praise, 2026-09-18, @pidotdev (X): “oh tient donc, zcode s'est fait choper comme grok build à extraire tout votre repos et à l'envoyer en chine. branchez-vous micro-harnais, comme @pidotdev pour controler ce qu'il se passe. choisir son modèle ne suffit pas si l'outil exfiltre tout derrière dans votre dos. ” [source](https://twitter.com/2052454559860031489/status/2100887743509258643) - Praise, 2026-09-14, r/PiCodingAgent (Reddit): “> the issues get autoclosed if your not in the maintainers' circle we look at every issue that gets auto closed and triage them!” [source](https://www.reddit.com/r/PiCodingAgent/comments/1wfvx2f/any_idea_how_to_resolve_for_this/p9r6nnw/) - Complaint, 2026-09-26, r/PiCodingAgent (Reddit): “using that at the moment. haven't been banned yet” [source](https://www.reddit.com/r/PiCodingAgent/comments/1wq1bv2/whats_the_best_option_for_using_anthropic/pc2ufcj/) - Complaint, 2026-09-26, r/PiCodingAgent (Reddit): “best way... just got my secondary account banned using omp. guys, tos are rigid, does not risk your main accounts.” [source](https://www.reddit.com/r/PiCodingAgent/comments/1wqmcmk/poll_claude_sub_with_pi_what_method_do_you_use/pc6fpzc/) - Complaint, 2026-09-25, r/PiCodingAgent (Reddit): “yep, it’s closed source, i’m comparing the requests the installed cli constructs, not using its source code. the addon reproduces the observed headers, metadata, billing/checksum fields, and tool naming. that said, “completely indistinguishable” was overstating it. matching those fields doesn’t prove anthropic can’t distinguish the clients or enforce restrictions. the account risk is still real.” [source](https://www.reddit.com/r/PiCodingAgent/comments/1wpyjrs/yet_another_pi_addon_claude_code_compatibility/pc07p64/) - Complaint, 2026-09-25, r/PiCodingAgent (Reddit): “i’m fairly suspicious of anthropic being able to detect most integrations that allow claude in the drivers seat on pi. i have too much important shit on chat to treat it like a burner account. i personally only do claude subagents on pi via headless since anthropic somewhat sanctions that behavior. if i need claude to drive, i just use claude code for now. pi will proxy to claude code just fine.” [source](https://www.reddit.com/r/PiCodingAgent/comments/1wq1bv2/whats_the_best_option_for_using_anthropic/pc0bxyh/) - Complaint, 2026-09-25, r/PiCodingAgent (Reddit): “using via acp (custom coded by llm) works good. only can't use all pi extensions. most can be solved by some instructions. of course best way is directly but i heard some people banned.” [source](https://www.reddit.com/r/PiCodingAgent/comments/1wq1bv2/whats_the_best_option_for_using_anthropic/pc0nfrd/) ### Cline - Praise, 2026-09-19, @cline (X): “@cline clean integration, love that the gateway key stays local for a safer trust model” [source](https://twitter.com/886307470741786626/status/2101209682555588699) - Praise, 2026-09-16, @cline (X): “@vishal4u738 @cline thanks for all feedback! we are fixing as fast as we can” [source](https://twitter.com/1539600741811326977/status/2100255597581205537) - Praise, 2026-09-15, @cline (X): “@cline really appreciate this perspective open weights making inspection and red teaming accessible to everyone is such a powerful step for transparency!” [source](https://twitter.com/2008812694628175872/status/2099836242141814790) - Praise, 2026-09-15, @cline (X): “@cline open weights is ultimate third party evaluation anyone can inspect and red team” [source](https://twitter.com/2068360781402652672/status/2099841759975211264) - Praise, 2026-09-15, @cline (X): “@cline open collaboration makes powerful technology safer for everyone” [source](https://twitter.com/1889631970667405317/status/2099845605195755936) - Complaint, 2026-09-27, r/CLine (Reddit): “but the customer care won’t even reply.. i’m sending emails back to back since three days” [source](https://www.reddit.com/r/CLine/comments/1wr5rt6/hi_cline_support_teami_am_writing_regarding/pcb9elq/) - Complaint, 2026-09-27, r/CLine (Reddit): “i don’t have option to buy expensive subscriptions. i expected cline to offer me reliable one year service. but it’s turning out to be a night mare” [source](https://www.reddit.com/r/CLine/comments/1wr5rt6/hi_cline_support_teami_am_writing_regarding/pcb9jtp/) - Complaint, 2026-09-27, r/CLine (Reddit): “hello cline team, i’ve purchased yearly cline pass .. but it’s asking me to pay monthly again. i’m very disturbed. kindly check and give me my yearly subscription.” [source](https://www.reddit.com/r/CLine/comments/1wr5rt6/hi_cline_support_teami_am_writing_regarding/) - Complaint, 2026-09-25, @cline (X): “@cline not open for use in china!” [source](https://twitter.com/1709608733418930180/status/2103389526500720718) - Complaint, 2026-09-24, @cline (X): “@cline access blocked. please contact support. ” [source](https://twitter.com/1961469846488481792/status/2103171642436317498) ### Google Antigravity - Praise, 2026-09-27, @antigravity (X): “@1994aab @petergyang @antigravity you can always use /feedback in the agy client :) i also have an enterprise account, the support there is awesome, you can open support tickets via gcp, that channel works well.” [source](https://twitter.com/145722617/status/2104164761198059814) - Praise, 2026-09-26, @antigravity (X): “local gemma 4 in the agent loop is the privacy win. hybrid cloud + on-device finally looks shippable. @googledevs @googlegemma @antigravity ” [source](https://twitter.com/1030370607861387264/status/2103694865649586617) - Praise, 2026-09-25, @antigravity (X): “@antigravity "complete data privacy and no internet requirement make this a massive game-changer for enterprise and sensitive applications. super excited to test this out!"” [source](https://twitter.com/2093052899681325056/status/2103407194821779475) - Praise, 2026-09-25, @antigravity (X): “@ckbrox13 @jkirstaetter @lxztlr @antigravity @gmail i got it fixed through the forum thanks alot” [source](https://twitter.com/1594483888927154179/status/2103557589556470185) - Praise, 2026-09-24, r/google_antigravity (Reddit): “i hope so but thanks anyway for the fast replies 🙂” [source](https://www.reddit.com/r/google_antigravity/comments/1wh8h5u/psa_gemini_38_flash_slowerrors/pbsrouc/) - Complaint, 2026-09-27, r/google_antigravity (Reddit): “thank you! this is way more useful than official "unexpected issue setting up your account" message.” [source](https://www.reddit.com/r/google_antigravity/comments/1wq96ik/solution_to_the_your_account_is_invalid_error/pcfp3g2/) - Complaint, 2026-09-27, @antigravity (X): “@petergyang @antigravity antigravity would be competing with others if they listened 😅 i used to use them 6 months back before codex app took me away” [source](https://twitter.com/1682823907064045573/status/2104004905531039903) - Complaint, 2026-09-27, @antigravity (X): “@petergyang @antigravity i have a pro subscription, and i'm so scared to use antigravity because they ban accounts for no reason at all. even using it inside it is scary for me.” [source](https://twitter.com/217842510/status/2104022347787260303) - Complaint, 2026-09-27, @antigravity (X): “@petergyang @antigravity fundamentally broken product and team that is actively hostile to user feedback. please fix @koraykv” [source](https://twitter.com/1440148147775303680/status/2104022755981271376) - Complaint, 2026-09-27, @antigravity (X): “@petergyang @antigravity you give feedback to antigravity. it just floats away” [source](https://twitter.com/882729083850850305/status/2104036559687409871) ### Kiro - Praise, 2026-09-27, r/kiroIDE (Reddit): “yeah this has been known for weeks. they’re refunding people for september as they increased the price without enough notice.” [source](https://www.reddit.com/r/kiroIDE/comments/1wrd7l9/insane_price_hike_for_gpt_56_model_even_crazier/pcbx3dn/) - Praise, 2026-09-25, r/kiroIDE (Reddit): “problem is resolved for me! i reloaded my kiro account usage page, hit the "purchase add-on credits" link fresh to open a new stripe page.. filled in my info, and successfully bought my credits. they are appearing in kiro too.” [source](https://www.reddit.com/r/kiroIDE/comments/1wp1sbg/kiro_subscription_payment/pbzwnmg/) - Praise, 2026-09-25, r/kiroIDE (Reddit): “problem is resolved for me! i reloaded my kiro account usage page, hit the "purchase add-on credits" link fresh to open a new stripe page.. filled in my info, and successfully bought my credits. they are appearing in kiro too.” [source](https://www.reddit.com/r/kiroIDE/comments/1wp1sbg/kiro_subscription_payment/pbzwopv/) - Praise, 2026-09-25, r/kiroIDE (Reddit): “problem is resolved for me! i reloaded my kiro account usage page, hit the "purchase add-on credits" link fresh to open a new stripe page.. filled in my info, and successfully bought my credits. they are appearing in kiro too.” [source](https://www.reddit.com/r/kiroIDE/comments/1wp1sbg/kiro_subscription_payment/pbzwp9m/) - Praise, 2026-09-25, r/kiroIDE (Reddit): “problem is resolved for me! i reloaded my kiro account usage page, hit the "purchase add-on credits" link fresh to open a new stripe page.. filled in my info, and successfully bought my credits. they are appearing in kiro too.” [source](https://www.reddit.com/r/kiroIDE/comments/1wp1sbg/kiro_subscription_payment/pbzwpxj/) - Complaint, 2026-09-26, r/kiroIDE (Reddit): “my company is not giving us access to fable because of the data retention requirements on fable.” [source](https://www.reddit.com/r/kiroIDE/comments/1wpveza/kiro_and_opus_55/pc5x5gt/) - Complaint, 2026-09-26, r/kiroIDE (Reddit): “cameback to this sub today after moving to deepseek api which i’m very pleased with fast and extremely cheap at level of frontier models i’ m shocked to see after 5 months you still guys having the billing issue 😂😂😂” [source](https://www.reddit.com/r/kiroIDE/comments/1wq22ib/kiro_payment_declined_anyone_else/pc9epte/) - Complaint, 2026-09-26, @kirodotdev (X): “@kirodotdev can't subscribe, all card declined” [source](https://twitter.com/2083458321118552065/status/2103690957761953862) - Complaint, 2026-09-26, @kirodotdev (X): “nobody told me amazon made kiro crew, an openclaw agent clone. when i installed it, it copied all of my hermes openclaw and other agent skills and settings! wtf? @kirodotdev ” [source](https://twitter.com/7215722/status/2103726832617222463) - Complaint, 2026-09-25, r/kiroIDE (Reddit): “i created a billing support ticket - got a gem a response that i should call my bank and try again… my ticket has been changed to ‘waiting on customer’ and if i am able to resolve it i should change the ticket manually.. i have no access to this ticket, or link to anything to respond. awesome. fwiw - i don’t mind a front line of agents responding to support, it’s better than no support at all.. but i can’t even respond!!” [source](https://www.reddit.com/r/kiroIDE/comments/1wp1sbg/kiro_subscription_payment/pbytz4u/) ### Zed - Praise, 2026-09-25, @zeddotdev (X): “@zeddotdev useful for client repos under strict data policies. the next step for teams is enforcing it, so nobody can flip it back on locally” [source](https://twitter.com/2301217708/status/2103475976734687488) - Praise, 2026-09-03, r/ZedEditor (Reddit): “i kinda started october last year, when i decided to contribute to zed. i also did some pairing sessions with the team and they were really helpful, over time i got familiar with gpui by looking at how zed does things. there has been couple of breaking changes but nothing too significant, i just handle it at my end and pin the dependencies to a specific git revision.” [source](https://www.reddit.com/r/ZedEditor/comments/1w6czxg/zaku_260_beta_api_client_desktop_app_built_with/p7mhxo1/) - Complaint, 2026-09-27, r/ZedEditor (Reddit): “i was blocked within a day of testing it. emailed their billing department. they said vpn/etc can be blocked, then asked me for my github username and linked in. i told them i'm on residential ip, and gave both github username+linked in link to them. they then they ghosted me for over a week already. not a great first impression. i might skip it.” [source](https://www.reddit.com/r/ZedEditor/comments/1tg7v04/zeds_aggressive_abuse_ring_countermeasures/pcaeplh/) - Complaint, 2026-09-25, r/ZedEditor (Reddit): “the terms stopped me from using this. i believe it is going to be the future of agentic coding since it combines herdr's left sidebar with zed's editor capabilities / worktree workflows, but "delta stores project data, including code, repository metadata, and thread contents." is an absolute no go for me. once it no longer consumes my code or my repos' code, i will gladly download this and use it.” [source](https://www.reddit.com/r/ZedEditor/comments/1whydrw/delta_in_public_beta/pc040pa/) - Complaint, 2026-09-25, r/ZedEditor (Reddit): “it looks like it sends your source code and chat history to zed's servers so it was immediately shot down by security at my company.” [source](https://www.reddit.com/r/ZedEditor/comments/1wq03mv/has_anyone_tried_delta/pc0hxb5/) - Complaint, 2026-09-25, r/ZedEditor (Reddit): “i got the 100 bucks zed pro for it but never got to use it because sol and opus were too expensive, though i might try it this week with opus 5.5 or sol 6 now that they’re way more affordable. i wonder if it’s worth using as a harness without utilising the multiplayer aspect because no way will my company allow our repositories in the zed cloud.” [source](https://www.reddit.com/r/ZedEditor/comments/1wq03mv/has_anyone_tried_delta/pc0jeuz/) - Complaint, 2026-09-25, @zeddotdev (X): “@zeddotdev @avivs delta looked interesting until i saw my repos would be uploaded. immediate no go for professional work. a setting to turn that off would be nice!” [source](https://twitter.com/2350360861/status/2103306896086376678) ### Cursor - Praise, 2026-09-25, r/cursor (Reddit): “"random invoices"... sure thing buddy, maybe you enabled on demand charging on your own. there is nothing random about cursor charging, but go to the greener grass by all means” [source](https://www.reddit.com/r/cursor/comments/1wph9rt/downgrading_from_200_to_20/pbxpxqr/) - Praise, 2026-09-25, @cursor_ai (X): “@goldenberglior @github @cursor_ai my problem has been solved did you contact support? if so, i sent them another message on the same ticket. i don't know why, but they replied to the second message within a minute. ” [source](https://twitter.com/1492254120530612230/status/2103519251910795649) - Praise, 2026-09-24, @cursor_ai (X): “using muse in cursor right now, they reached out to me and wanted to sell me more than i can afford thank you @cursor_ai team some day soon i hope to get there where i can pay that! :) appreciate the credits!!” [source](https://twitter.com/1978977371584708608/status/2103179596174950500) - Praise, 2026-09-23, r/cursor (Reddit): “canceled it and they gave me an extra $100 to "finish my work" squeezing the last i can out of this” [source](https://www.reddit.com/r/cursor/comments/1wno0lk/ngl_it_is_so_over_for_cursor/pbgypid/) - Praise, 2026-09-23, @cursor_ai (X): “@marcdietschi @cursor_ai they are generous and gifted me 100 bucks 🥹” [source](https://twitter.com/2087997528524406784/status/2102907813957718358) - Complaint, 2026-09-27, r/cursor (Reddit): “just dispute it with your bank. you’ll get nowhere with cursor support.” [source](https://www.reddit.com/r/cursor/comments/1wrewe3/disappointed_with_cursor_support_handling_an/pccf8id/) - Complaint, 2026-09-27, r/cursor (Reddit): “i cancelled my cursor subscription months ago, and really realized how bad it was once i switched to cc. really frustrated to not have switched sooner. not to mention cursor censored my feedback on the support forum when i pointed out that there are too many bugs.” [source](https://www.reddit.com/r/cursor/comments/1wrbmrn/is_it_a_waste_of_money_to_run_opus_55_inside_of/pcd1lpo/) - Complaint, 2026-09-27, r/cursor (Reddit): “i cancelled my cursor subscription in april and haven’t logged in since may. yesterday, my card was charged $200, and when i checked the account, i saw that cursor ultra had been activated. i did not activate it or approve the payment. when i first reported this, there was no usage showing. now i can see some usage appearing, but it is not mine. i don’t even have cursor installed on my computer now.” [source](https://www.reddit.com/r/cursor/comments/1wrewe3/disappointed_with_cursor_support_handling_an/pcd6dlt/) - Complaint, 2026-09-27, r/cursor (Reddit): “>i frequently use vpns and various auth methods to develop and test integrations with international services. that'll do it. you've been flagged for fraud/abuse. there is zero reason to route actual desktop traffic through vpns for development work.” [source](https://www.reddit.com/r/cursor/comments/1wrn9ce/cursor_blocked_my_account_and_stole_my_money_with/pcdvf9h/) - Complaint, 2026-09-27, r/cursor (Reddit): “paying customer using a vpn means fraud/abuse, because they are exploiting what exactly? the service they already paid for? lol. op, do a charge back. ever since epstein island wannabe visitor bough cursor it had been going downhill.” [source](https://www.reddit.com/r/cursor/comments/1wrn9ce/cursor_blocked_my_account_and_stole_my_money_with/pcdwd9u/) ### Claude Code - Praise, 2026-09-27, r/ClaudeCode (Reddit): “got reinstated this morning keep the faith everyone!” [source](https://www.reddit.com/r/ClaudeCode/comments/1wp9mxo/claude_account_suspended_for_suspicious_signals/pccnqyp/) - Praise, 2026-09-27, r/ClaudeCode (Reddit): “i stand corrected. i was just reinstated. anthropic is not evil after all! lol” [source](https://www.reddit.com/r/ClaudeCode/comments/1wpg6sp/yet_another_account_suspension_post_prompts_and/pcco4mg/) - Praise, 2026-09-27, r/ClaudeCode (Reddit): “i’ve been doing it for years in seperate emails. same card same name same billing address same computer. zero issues ever.” [source](https://www.reddit.com/r/ClaudeCode/comments/1wrnol4/are_multiple_20x_max_plans_allowed/pce26t4/) - Praise, 2026-09-27, r/ClaudeCode (Reddit): “i have 3 and have no issues” [source](https://www.reddit.com/r/ClaudeCode/comments/1wrnol4/are_multiple_20x_max_plans_allowed/pce2ijj/) - Praise, 2026-09-27, r/ClaudeCode (Reddit): “it's not against the tos as far as i know? >anthropic employee thariq shihipar from the claude code team addressed the multiple accounts question directly: >"we haven't changed anything here. it's not against terms of service to have multiple max accounts."anthropic employee thariq shihipar from the claude code team addressed the multiple accounts question directly:” [source](https://www.reddit.com/r/ClaudeCode/comments/1wropen/i_keep_hitting_usage_limits_on_20x_plan_have/pcef369/) - Complaint, 2026-09-27, r/ClaudeCode (Reddit): “they were going to enforce the agent sdk credits back in june w a separate billing for -p but from what i remember they backed down. ohmypi and other harnesses don't seem to have any issues (a friend of mine used to use opencode not sure if it was a plugin he used to login but he's been fine) just use what you prefer and don't do it on a fresh account cuz itll likely get you banned for "suspicious" behaviour. its against their tos to host ai services that uses their sub (as in a chatbot powered by your 20x), but as far as i know using your own sub in other harnesses is one of those grey areas i don't think they've really been clear on for now. i just made my own that n use it consistently (” [source](https://www.reddit.com/r/ClaudeCode/comments/1wr57vg/claude_code_harness/pca07wr/) - Complaint, 2026-09-27, r/ClaudeCode (Reddit): “someone posted here a few days ago that they got banned and mentioned they were running multiple accounts. someone else posted that wasn’t allowed. i mean you could just as easily ask claude to look it up lol, just pointing out what i remember reading on reddit.” [source](https://www.reddit.com/r/ClaudeCode/comments/1wr5yr4/pro_plan/pca5puj/) - Complaint, 2026-09-27, r/ClaudeCode (Reddit): “can i use claude if got suspended? further any guidance for 2nd appeal?” [source](https://www.reddit.com/r/ClaudeCode/comments/1ruyhmg/claude_banned_my_paid_account_right_after_i/pcainbu/) - Complaint, 2026-09-27, r/ClaudeCode (Reddit): “they making it easy to switch accounts for account logins so they clearly dont care” [source](https://www.reddit.com/r/ClaudeCode/comments/1wr0wic/is_everyone_here_millionaires/pcb2rck/) - Complaint, 2026-09-27, r/ClaudeCode (Reddit): “yes, multiple 200$ coming in from one person is more than they can handle so will ban them.” [source](https://www.reddit.com/r/ClaudeCode/comments/1wr0wic/is_everyone_here_millionaires/pcb65sq/) ### Devin - Praise, 2026-09-27, r/CognitionLabs (Reddit): “cloud is not accesible to others” [source](https://www.reddit.com/r/CognitionLabs/comments/1wq4noh/where_to_install_devin_desktop/pcfcehn/) - Praise, 2026-09-26, @cognition (X): “@dabit3 @cognition @devindesktop ah, got it. thanks for the prompt response” [source](https://twitter.com/383156096/status/2103904109019762779) - Praise, 2026-09-25, @cognition (X): “@cognition congrats! first class customer success service and ultra high agency! 🧡” [source](https://twitter.com/1079053150634602496/status/2103507609454010767) - Praise, 2026-09-23, @cognition (X): “@cognition swe-2 is incredible for opsec, no stupid verification on my own services like chatgpt. you should try out devin, it's free now (for pro sub)” [source](https://twitter.com/1653022082584948736/status/2102780315551051901) - Praise, 2026-09-22, @cognition (X): “@tomasvorel @cognition @devindesktop @dabit3 i love the team, at least they take my feedback seriously... so trust them, we can see how hard they try to bring cloud to local” [source](https://twitter.com/1767985295910383616/status/2102338341207470495) - Complaint, 2026-09-24, r/windsurf (Reddit): “my bank notified me of unusual charges from windsurf/devin. i see all of my on-demand balance used up and multiple charges for on-demand use. i was an early user of windsurf and had extra use credit built up before they started used limits. i havn't used devin for 1.5 weeks. i check my code and repositories to find no changes since 1.5 weeks ago. checked devin website to find no history of prompts or other usage trail since 1.5 weeks ago on devin local, agent, or web. i have not set any agents or automations. i email support with this information and got a reply saying my account was likely compromised, and support logged me out of my sessions and advised contacting my bank to block the cha” [source](https://www.reddit.com/r/windsurf/comments/1wpeoew/unauthorized_and_unaccounted_token_usage_and/) - Complaint, 2026-09-23, @cognition (X): “@devindesktop @cognition there support sucks and the payment is not even working and support form not workign either tried on 3 devices 3 accounts 3 working cards and still payment not working. ” [source](https://twitter.com/1900952240342659072/status/2102575178966356397) - Complaint, 2026-09-23, @cognition (X): “@chris_wozniczek @dabit3 @cognition hey i have a error buying a sub from devin but it keeps failing on 3 devices and 3 working cards on 3 different accounts support said they cant do anything about it! please help me here! i also asked for a free on in the image and they have yet to reply its been over 5 days! ” [source](https://twitter.com/1900952240342659072/status/2102584861236363750) - Complaint, 2026-09-23, @cognition (X): “hey so look it keeps just saying card declined i checked the page console it says 402 this is for every single payment try on all 3 cards for the same 20 dollar subscription from devin and i tried on 3 devices no vpn no nothing. and also the letter is from devin support i asked for free 20 dollar subscription they said sure just tell me a little details i replyed and they basically ghosted me.” [source](https://twitter.com/1900952240342659072/status/2102719817098649765) - Complaint, 2026-09-22, @cognition (X): “@cognition the useful feature is not remote coding by itself. it is continuity across environments: start in cli, inspect the vm over ssh, then hand the work back. the security footgun is equally clear: handoff needs explicit secret and environment boundaries, not just a nicer terminal.” [source](https://twitter.com/2051888695100514304/status/2102416772188213462) ### Factory - Praise, 2026-09-27, @FactoryAI (X): “we should all learn from how reactive @factoryai and @tereza_tizkova are. thank you! ” [source](https://twitter.com/1617212256487411712/status/2104277623085920418) - Praise, 2026-09-24, @FactoryAI (X): “@ain3sh @factoryai true, never expected that! also i sent an error on the dm and bug was fixed and less than 1 hour… i was making my decision between factory and cursor, now is a no brainer! you guys won, also for the openai models support!” [source](https://twitter.com/17719163/status/2103007206064968004) - Praise, 2026-09-19, @FactoryAI (X): “@factoryai crazy effort by the team and a big unlock for a large chunk of the world that hasn’t been able to access the frontier of coding because of their deployment requirements” [source](https://twitter.com/1819162791351406592/status/2101263327855063167) - Praise, 2026-09-19, @FactoryAI (X): “@factoryai private and air-gapped deployment makes the control plane part of the product. auditable routing across local and hosted models lets teams keep sensitive workloads inside their boundary while preserving measurable quality and cost.” [source](https://twitter.com/39700226/status/2101265444455727159) - Praise, 2026-09-18, @FactoryAI (X): “@factoryai the vpc option is the one that actually unblocks regulated buyers” [source](https://twitter.com/1614226473908604934/status/2101011622252966032) - Complaint, 2026-09-27, @FactoryAI (X): “@droid @factoryai why doesn't your support team reply to my email? since i'm a free plan user, am i not deserved to spend time?” [source](https://twitter.com/1169569548313382912/status/2104223437174767853) - Complaint, 2026-09-27, @FactoryAI (X): “@droid @factoryai let your users pay you!! been stuck with a failed payment issue since august :(” [source](https://twitter.com/306079362/status/2104243378246578672) - Complaint, 2026-09-25, @FactoryAI (X): “@factoryai hi, i applied to the factory guild the first day it opened on august 14th, the first day it opened. i received an application confirmation email, but have not received any response after that.” [source](https://twitter.com/260499727/status/2103306229783183829) - Complaint, 2026-09-25, @FactoryAI (X): “never buy @droid again. 5h limits as an api wrapper is insane. they dont even help you. some fellas messaged me but never gave a shit truly. my opinion remains: stay away from @factoryai ” [source](https://twitter.com/1834314883510226944/status/2103453348804636921) - Complaint, 2026-09-24, @droid (X): “okay if you got a voucher for this and you already have a max plan for @droid , do not redeem it. it swapped my plan from max to pro (because i was not paying attention lmao) and now i have no more usage anymore. ” [source](https://twitter.com/587982527/status/2102938301447708799) ### Warp - Praise, 2026-09-18, r/warpdotdev (Reddit): “all hands for open source. forked warp fork, and made for myself vram poor to run ui fully on cpu (there was my post 6 days ago ab fork). something i use broken - fixed right away.” [source](https://www.reddit.com/r/warpdotdev/comments/1wk53c4/i_just_found_out_that_warp_went_opensource/pao1bqk/) - Praise, 2026-09-15, @warpdotdev (X): “@abhishocked @warpdotdev i have found the team very willing to accept prs. i’m working on my 4th right now.” [source](https://twitter.com/9415042/status/2099704852334916050) - Complaint, 2026-09-25, @warpdotdev (X): “@joelmoss @warpdotdev no payment should be required! what did you run into?” [source](https://twitter.com/1042799721948098560/status/2103277151411699765) - Complaint, 2026-09-24, @warpdotdev (X): “@nwp @bholmesdev @zachlloydtweets @warpdotdev they never delivered mine” [source](https://twitter.com/1500369986744893442/status/2103172749493739548) - Complaint, 2026-09-23, @warpdotdev (X): “@peicodes i've been trying to an @warpdotdev pr reviewed for a month. mind taking a look? ” [source](https://twitter.com/7910872/status/2102577452593848467) - Complaint, 2026-09-19, @warpdotdev (X): “@vikvang1 @warpdotdev and that was exactly what i said. unapologetic customer support” [source](https://twitter.com/1624472822503583744/status/2101155225738616985) - Complaint, 2026-09-19, @warpdotdev (X): “@warpdotdev windows app has unexpected bugs which i have lost count. now i am unable to drag it on the machine to move the window. but warp customer support doesn’t care. how can a company go so pathetic after open sourcing their codebase 🤦🏽♂️” [source](https://twitter.com/1624472822503583744/status/2101339256786677876) ### Conductor - Praise, 2026-09-24, r/conductorbuild (Reddit): “i like that it fits my workflow. everything i need is right there. they are very responsive to addressing issues as well.” [source](https://www.reddit.com/r/conductorbuild/comments/1wp7deq/favourite_thing_in_conductor/pbuil6i/) - Complaint, 2026-09-26, @conductor_build (X): “@conductor_build i paid for pro plan, but didn’t receive an email or an invoice. how to get it? thanks” [source](https://twitter.com/44122328/status/2103716959850258764) - Complaint, 2026-09-26, @conductor_build (X): “@anthropicai, where is the line? @conductor_build documents claude code + agent sdk + users’ own pro/max subscriptions. agenatus uses that combination too. your support bot repeatedly said my setup was permitted. my appeal was denied without identifying a specific violation. is the integration even the issue? conductor team — can you help clarify? #accountsuspended #claude” [source](https://twitter.com/2077364769913225216/status/2103899550037455219) - Complaint, 2026-09-14, r/conductorbuild (Reddit): “i shared this error so it could be flagged to the team.. and the entire focus has shifted to git practices opposed to the error. yes, i did not commit my changes over the past few days. but more importantly, i had some large files that are gitignored, and copy across worktrees using a shellscript. lost both. but switched back to codex after this experience.” [source](https://www.reddit.com/r/conductorbuild/comments/1wfkq2n/workspace_initialization_failed/p9o0xru/) ### Grok Build - Complaint, 2026-09-23, r/opencodeCLI (Reddit): “if anthropic were truly zdr, this report wouldn't even be possible. the lab that shattered the zdr narrative was anthropic itself! you'd have a much better point saying that about grok build or zcode.” [source](https://www.reddit.com/r/opencodeCLI/comments/1wo2tmb/deepseek_moonshot_kimi_xiaomi_under_investigation/pbjl3ju/) - Complaint, 2026-09-22, r/AI_Agents (Reddit): “yeah and guess what, xai closed this as model hallucination. the bug bounty report was in for about a month or so, now they're not using this model anymore for grok build..” [source](https://www.reddit.com/r/AI_Agents/comments/1wexro6/fyi_malicious_actors_could_likely_hijack_your/pba84bx/) - Complaint, 2026-09-18, r/codex (Reddit): “i’ve done a bit of research. i think if you use grok through cursor, not grok cli, it uses cursor’s mechanisms of getting the agent to do the task. not grok’s. and cursor’s privacy is much much higher. if your argument is more about morality than your codebase’s privacy, that’s also completely valid.” [source](https://www.reddit.com/r/codex/comments/1wjhw4l/is_claude_a_value_switch_now/pamwwss/) - Complaint, 2026-09-13, r/AI_Agents (Reddit): “**fyi: malicious actors could likely hijack your grok build sessions during the month of june by simply prompting 'hi'** this is serious because it is not a chatbot making up a story. a stateless "hi" with tools: \[\] still came back finish\_reason: tool\_calls and executed read\_file/grep on another user's workspace. that means session isolation failed at the serving layer: one tenant's context was reachable from another. if that happens, a prompt as empty as "hi" can pull someone else's files, tools, and private session. closing it as a hallucination, then deprecating the model, does not prove the mix-up cannot happen on whatever replaced it.” [source](https://www.reddit.com/r/AI_Agents/comments/1wexro6/fyi_malicious_actors_could_likely_hijack_your/) ### Augment Code - Complaint, 2026-09-26, G2 (G2): “q: what problems is the product solving and how is that benefiting you? a: it completely eliminates the tedious manual effort of navigating unfamiliar codebases, writing repetitive boilerplate, and tracing cross-field dependencies saving me 1-2 hours of grunt work every day. q: what do you like best about the product? a: the context engine is really amazing. in contrast to a simple ai autocomplete function, it creates an index of all of your multi-repo architecture and understands how your microservices and dependencies work. the extension works great without any delays for vs code and jetbrains. q: what do you dislike about the product? a: the usage pricing and token credit limit require ac” [source](https://www.g2.com/products/augment-code/reviews/augment-code-review-13618001) - Complaint, 2026-09-23, G2 (G2): “q: what problems is the product solving and how is that benefiting you? a: it takes away all the pain of digging through massive codebases manually tracking down cross-file dependencies. i save about 1-2 hours of grunt work every single day just in refactoring and boilerplate. q: what do you like best about the product? a: the context is really amazing. in contrast to a simple ai autocomplete function, it creates an index of all of your multi-repo architecture and understands how your microvaves and dependencies work. the extension works great without any delays for vs code and jetbrains. q: what do you dislike about the product? a: the credit system feels a bit restrictive when you run heav” [source](https://www.g2.com/products/augment-code/reviews/augment-code-review-13582326) - Complaint, 2026-09-10, G2 (G2): “q: what problems is the product solving and how is that benefiting you? a: code analyzing, editing, autocompleting, very good for professional developers. good as compared to other software in the market. q: what do you like best about the product? a: it has excellent fetching quality of code database. i could easily integrate it with github. the speed is good as compared to other products in the market. it also edits and autocompletes your code. q: what do you dislike about the product? a: it is an expensive software also i have used it i could feel a little bugs in customer support system.” [source](https://www.g2.com/products/augment-code/reviews/augment-code-review-13433460)