# Wrong charges, failed payments and plan provisioning (`account.billing_errors`)

Feedback Bench, coding agents, built 2026-10-01, window 2026-08-31 to 2026-09-27. Web page: https://feedbackbench.com/#/criterion/account.billing_errors

Area: [Account and support](https://feedbackbench.com/criteria/account.md)

**Definition.** Payments are charged incorrectly, plans are not provisioned after payment, proration errors occur, or payments fail.

**Boundary.** Not this: see [Pay-as-you-go overage, fallback billing and spend caps](https://feedbackbench.com/criteria/billing.overage_charges.md) for metered overage. Not this: see [Support, refunds and issue handling](https://feedbackbench.com/criteria/account.support.md) for how the vendor handled the error.

Rated author-weeks, all agents: 615. Complaint share: 98%.

## The brief

Written by Claude Opus 5.5 from 49 labelled posts and the numbers on this page. Interpretation, not measurement: every quote is verbatim and links to its post.

**Charges land instantly. Plans, credits and refunds arrive late or never.**

TL;DR:

- Almost every post here is a complaint. Praise is rare and mostly about upgrade refunds that worked.
- OpenCode is the only agent rated worse than peers, driven by declined cards and unexplained charges.
- Recurring failures: surprise charges, blocked checkouts, unprovisioned plans, clumsy upgrades, mismatched credit balances.

In plain terms: When you pay for one of these agents, the charge usually goes through. What breaks comes after: access that never appears, upgrades that bill again, renewals after cancellation, and credits that don't match what you bought.

### How it breaks

- **Charges users never authorized** ([Wrong charges, failed payments and plan provisioning](https://feedbackbench.com/criteria/account.billing_errors.md)). The sharpest complaints are charges users say they never approved, from auto-recharges to renewals after cancellation, followed by days of silence on the refund.
  Posts describe an unauthorized Ultra charge on Cursor and a Claude Code usage-credit charge the user says was never enabled. Others report an OpenCode auto-recharge and a ClinePass renewal after auto-renew was turned off. The pattern repeats. The money leaves at once, and the reversal waits on a ticket. Refunding unauthorized or incorrect charges is the top request on this page, led by Cursor users. Some users skip the vendor and go straight to their bank.
  Evidence:
  - Complaint, OpenCode, @opencode, 2026-09-25: “@opencode i've emailed <email_address> four times since sep 18 about a $10 auto-recharge i didn't authorize (receipt #<phone_number>). zero replies. the card is already removed from my account - i just want the refund. can someone from the team help?” [source](https://twitter.com/19775963/status/2103437525498884550)
  - Complaint, Cursor, @cursor_ai, 2026-09-25: “@cursor_ai @cursor_ai it’s been several days since i reported an unauthorized $236 ultra charge. i’ve followed up by email but haven’t received any update. please look into my ticket and help with the refund.” [source](https://twitter.com/2102638135620644865/status/2103357577459593632)
  - Complaint, Cline, @cline, 2026-09-07: “@cline i had cancelled my clinepass and disabled auto-renewal, but was still charged for another month. ticket #<phone_number> has been open for 30+ hours with no response. could you please look into this and process the refund?” [source](https://twitter.com/1985091626663071744/status/2096912028749500673)
  - Complaint, Claude Code, r/ClaudeCode, 2026-09-01: “got charges for usage credits i dont even have enabled and went straight to the bank because of your comment. fingers crossed the banks wins. i probably wont be using claude after this even tho its been great” [source](https://www.reddit.com/r/ClaudeCode/comments/1ti3t9a/charged_200_for_claude_max_without_authorizing_an/p740mvs/)

- **Cards declined at checkout** ([Wrong charges, failed payments and plan provisioning](https://feedbackbench.com/criteria/account.billing_errors.md)). Payments fail before they start, with cards rejected by one vendor that users say work everywhere else.
  A Devin user says the same card works with 13 other AI services and fails only there. OpenCode users report blocked cards and a 3DS step that never completes. A Codex user's trial checkout returns blocked across several cards, while the same card reaches the bank for a pricier plan. A Claude Code user saw the money debited while the payment showed as declined. Kiro users ask most often for checkout fixes.
  Evidence:
  - Complaint, Claude Code, r/ClaudeCode, 2026-09-27: “i paid for claude pro plan, my money gpt deducted from my bank but claude declined my payment 😶” [source](https://www.reddit.com/r/ClaudeCode/comments/1rvek4a/paid_for_pro_but_it_tells_me_im_still_on_the_free/pcbw2dl/)
  - Complaint, Devin, @cognition, 2026-09-21: “hey @cognition — somehow, paying for ai products from ukraine works perfectly fine… until i try to pay for devin. the same ukrainian card works with 13 other ai services i currently pay for. cognition is the only one where it gets rejected. support couldn’t help (i tried twice in a past two weeks). i’d genuinely like to test devin, but right now your payment system is doing a better job of blocking customers than onboarding them. would be great if someone on the team could investigate this. /cc @devinai, @scottwu46, @stevenkplus1, @walden_yan” [source](https://twitter.com/15638921/status/2102032389153128687)
  - Complaint, OpenCode, r/opencode, 2026-09-10: “oh my card was also declined and sacombank said there's nothing they can do.. it's their systems etc. i guess it is 3ds not working” [source](https://www.reddit.com/r/opencode/comments/1wc7ged/payment_failing_on_the_go_plan_due_to_3d_secure/p8vsp55/)
  - Complaint, OpenAI Codex, r/codex, 2026-09-04: “hi guys! so i've just tried to get a free trial but my debit card was declined , when i try to claim the free plus trial, the checkout immediately shows “payment was not approved.” in chrome devtools, the request to `/backend-api/payments/checkout/approve` returns http 200 with the response `{"result":"blocked"}`. no bank authorization, otp, or 3‑d secure screen appears. , i have contacted support but they just wont help he keeps saying use an eligible payment method , which i did i used 6 different cards all returns the same payment not approved when i try to use the same card to buy a pro plan the payment is approved reaches the band but becuase i dont have the full money for the pro plant it says **insufficient funds**” [source](https://www.reddit.com/r/codex/comments/1w72qno/payment_was_not_approved_issue_for_free_chatgpt/)

- **Paid plans that never show up** ([Wrong charges, failed payments and plan provisioning](https://feedbackbench.com/criteria/account.billing_errors.md)). Users pay or stay subscribed and lose access anyway. Paid tiers disappear, and billing glitches freeze accounts.
  A Cursor user says Pro access vanished and billing tickets sat unanswered. An Antigravity paid account was down for two days behind an eligibility error. A Claude Code account was frozen over an unpaid bill of $0. A Conductor user paid for Pro and got no invoice or confirmation. Requests to provision the plan after successful payment come mostly from OpenCode users.
  Evidence:
  - Complaint, Cursor, @cursor_ai, 2026-09-17: “@dean_rie @cursor_ai @dean_rie hi dean, i’m facing an urgent issue with my cursor account or billing; my pro access has disappeared, and i haven’t received a human response to my billing and security support tickets for about two weeks. could you please help in any way?” [source](https://twitter.com/1675399975176396801/status/2100378219333484772)
  - Complaint, Google Antigravity, @antigravity, 2026-09-26: “@antigravity hey folks! you might not be outright stealing money like the trust wallet crew, but my paid account has been down for two days now. i keep getting this error: [there was an unexpected issue setting up your account. your account is not eligible for gemini code assist for” [source](https://twitter.com/1769539056298323968/status/2103783784873443379)
  - Complaint, Claude Code, r/ClaudeCode, 2026-09-25: “i concur with the others about support times. it took literal weeks to get my account issue resolved. when you have an active max sub you might get better support but not when you have no account. my account got frozen because i had an outstanding bill unpaid for $0, a pure glitch in their system, took me well in to the 3rd week to get someone to help.” [source](https://www.reddit.com/r/ClaudeCode/comments/1wpam3u/claude_account_nuked_from_orbit_after_32_minutes/pbww3m3/)
  - Complaint, Conductor, @conductor_build, 2026-09-26: “@conductor_build i paid for pro plan, but didn’t receive an email or an invoice. how to get it? thanks” [source](https://twitter.com/44122328/status/2103716959850258764)

- **Upgrades that charge twice over** ([Wrong charges, failed payments and plan provisioning](https://feedbackbench.com/criteria/account.billing_errors.md)). Moving between tiers is where proration breaks. Users end up paying full price again or find no upgrade path at all.
  A Cursor user had to pay for the Start plan again and then faced full Pro pricing. Factory users can't move an annual Pro plan to Plus and are told the vendor must handle it. A Codex user describes a deadlock between a Google Play subscription and web checkout. Cursor users dominate requests for prorated refunds. Other Cursor users report the reverse: full charge on upgrade, then the old plan refunded shortly after.
  Evidence:
  - Complaint, Cursor, @cursor_ai, 2026-09-03: “unfortunately why doesn’t @cursor_ai handle seamless upgrade from start to pro plan. had to pay for start sub again. now have to pay full price for pro immediately or just use start until the term end. why can’t be upgrading be simpler? @spacexai” [source](https://twitter.com/4832980281/status/2095476105897763105)
  - Complaint, Factory, @droid, 2026-09-06: “i want to, but i'm running into an issue. i'm trying to upgrade my annual subscription from pro to annual plus, but the system won't let me and says it has to be handled on your end. i'd like to try astra through droid so i can share my experience with my audience. can you fix this?” [source](https://twitter.com/1981270038817693696/status/2096407407870042175)
  - Complaint, OpenAI Codex, r/codex, 2026-09-20: “hello, my account is eligible for the one-time return to pro $200 / 20x. the web pricing page shows pro 20x and allows me to select it, but checkout is blocked because i currently have an active google play subscription. the message tells me to upgrade through the mobile app. however, the android app does not offer the pro 20x tier at all. this creates a billing deadlock: web checkout is blocked by my google play subscription, while google play does not expose the eligible pro 20x upgrade. please either: 1. enable the pro 20x upgrade for my android / google play subscription, or 2. allow me to use my one-time-return eligibility on [chatgpt.com](<strict_link>) without waiting for the current google play billing period to end. i am concerned that waiting for the mobile subscription to expire may cause my 30-day one-time-return eligibility window to expire.” [source](https://www.reddit.com/r/codex/comments/1whlif0/support_just_told_me_they_arent_renewing_people/payh21c/)
  - Praise, Cursor, r/cursor, 2026-09-18: “unless there's some regional difference. i got fully refunded when going annual pro -> pro plus you get charged full price, but then get refunded shortly after.” [source](https://www.reddit.com/r/cursor/comments/1wis533/upgrade_from_pro_to_pro_trap/paia72a/)

- **Credit balances users cannot verify** ([Wrong charges, failed payments and plan provisioning](https://feedbackbench.com/criteria/account.billing_errors.md)). Under credit-based billing, users report balances that don't match purchases, and some say they have no way to check the math.
  A Copilot user argues that calculation errors would be nearly impossible for regular users to verify. An OpenCode user holds off topping up because of a discrepancy. An Amp user has credits in three workspaces and is still blocked. A Zed user sees credits that never renewed. A Codex user reports allowance drained by sessions they did not run. Codex users lead requests to fix balance discrepancies.
  Evidence:
  - Complaint, GitHub Copilot, r/GithubCopilot, 2026-09-07: “the issue i encountered is so obvious, yet github support still tried to brush it off and then ignored it entirely. with credit‑based usage, any calculation errors would be nearly impossible for regular users to verify—even if someone notices something wrong.” [source](https://www.reddit.com/r/GithubCopilot/comments/1w8khof/github_can_silently_wipe_your_paid_quota_with/p8b0n7d/)
  - Complaint, OpenCode, @opencode, 2026-09-22: “@opencode @anomalyco attaching screenshots for the same. please help resolve this urgently. i need to buy more tokens, but due to this discrepancy, i am hesitant to add more credit. <strict_link>” [source](https://twitter.com/2053524764132782080/status/2102386903224131972)
  - Complaint, Amp, @AmpCode, 2026-09-08: “blocked on @ampcode not using the paid credits i already have. i have a project in my personal workspace, and a few days ago i switched billing from workspace a to workspace b. - personal workspace still has credits remaining - workspace a has credits - workspace b has credits despite that, i'm still unable to continue using amp. not sure which workspace/billing source it's trying to use or why the available credits aren't being picked up. report: amp_bug_5y8yjzcox2ppka5pe1zdum” [source](https://twitter.com/1949773476463575041/status/2097194008330248603)
  - Complaint, OpenAI Codex, r/codex, 2026-09-07: “i’ve never installed or used codex cli, but on 5–6 september my chatgpt account suddenly showed a lot of usage attributed to cli, and my 5-hour codex allowance was used up even though i wasn’t using codex or work. i also noticed a couple of codex sessions listed as mac, although i use windows. i know some cloud activity can appear as a mac session, so i’m not sure what to make of that. i’ve changed my passwords, logged out everywhere and checked my computer. avg and malwarebytes didn’t find any virus or nasty software. the unexplained usage has now stopped, but openai support hasn’t explained whether this was a bug, cloud activity or someone using a stolen session. has anyone experienced anything similar, or know how cli usage could appear without cli being installed?” [source](https://www.reddit.com/r/codex/comments/1w9mydv/unexplained_codex_cli_usage_on_my_chatgpt_account/)

### Who stands out

- **OpenCode (weaker)**. OpenCode is the one agent rated worse than peers, and no post here praises its billing.
  Complaints cluster on payments that won't go through and money already taken. Users report blocked cards and a bank-side 3DS failure. One user chased an unauthorized auto-recharge across four emails. Another hesitates to top up because of a credit discrepancy. One account change wiped team, cost tracking and credits for a user. Requests skew toward provisioning plans after payment.
  Evidence:
  - Complaint, OpenCode, @opencode, 2026-09-26: “@thdxr @ibuildthecloud @opencode your company name is getting cards blocked” [source](https://twitter.com/1866208836203286528/status/2103763511277199530)
  - Complaint, OpenCode, r/opencode, 2026-09-10: “oh my card was also declined and sacombank said there's nothing they can do.. it's their systems etc. i guess it is 3ds not working” [source](https://www.reddit.com/r/opencode/comments/1wc7ged/payment_failing_on_the_go_plan_due_to_3d_secure/p8vsp55/)
  - Complaint, OpenCode, @opencode, 2026-09-22: “@opencode @anomalyco attaching screenshots for the same. please help resolve this urgently. i need to buy more tokens, but due to this discrepancy, i am hesitant to add more credit. <strict_link>” [source](https://twitter.com/2053524764132782080/status/2102386903224131972)
  - Complaint, OpenCode, r/opencode, 2026-09-23: “i had signed up as part of a workforce, then when the update hit i forgot whether i had signed with google or by email so i tried going to email and checking if forgot password did something to confirm whether i was using it or not, it gave me the link to create a new password so i created it and couldn't see my statistics nor my team. then tried signing with google and again, no team member, no cost tracking, no credits available, nothing. i got zen credit because i can use paid models but i cannot even get a new api key now.” [source](https://www.reddit.com/r/opencode/comments/1woc3av/anyone_else_locked_out_of_opencodeaiconsole_email/pbml0am/)

- **Cursor (mixed)**. Cursor draws the most billing posts, split between upgrades refunded cleanly and charges users call unauthorized.
  Several users say an upgrade charges full price and the old plan is refunded soon after. Others report an unauthorized Ultra charge, Pro access that disappeared with tickets unanswered, and subscriptions tied to the wrong account. Cursor leads requests for refunds of incorrect charges, prorated plan changes, restored promotional entitlements and duplicate-charge refunds.
  Evidence:
  - Praise, Cursor, r/cursor, 2026-09-06: “you'll get the refund. i had pro+ and i upgraded to ultra and immediately got refunded for my previous plan.” [source](https://www.reddit.com/r/cursor/comments/1w8z6nj/purchased_annual_plan_switch_to_different_monthly/p88pdek/)
  - Praise, Cursor, r/cursor, 2026-09-19: “i also was refunded when upgrading my annual subscription. no prorate, but the refund covered the difference.” [source](https://www.reddit.com/r/cursor/comments/1wis533/upgrade_from_pro_to_pro_trap/pap12a3/)
  - Complaint, Cursor, @cursor_ai, 2026-09-25: “@cursor_ai @cursor_ai it’s been several days since i reported an unauthorized $236 ultra charge. i’ve followed up by email but haven’t received any update. please look into my ticket and help with the refund.” [source](https://twitter.com/2102638135620644865/status/2103357577459593632)
  - Complaint, Cursor, @cursor_ai, 2026-09-11: “i paid supergrok heavy twice — once on gmail, once on x (@fy_mirrorverse) — but both got tied to the same gmail cursor. chrome now shows a link on my new account, grok bot ios is still paywalled, and support t-f72686 says they cannot move the one-way link. @cursor_ai @xai @bot” [source](https://twitter.com/1553999848839397376/status/2098507810317447657)

- **OpenAI Codex (mixed)**. Codex collects the most praise on this page, mostly for renewals that just work, but blocked checkouts and drained usage dent it.
  Users report renewals going through without trouble, including one who missed a charge and kept access. Complaints center on trial checkout returning blocked across six cards, a mobile-versus-web subscription deadlock, and usage logged from a CLI the user never installed. Codex users lead requests to fix credit balance discrepancies.
  Evidence:
  - Praise, OpenAI Codex, r/codex, 2026-09-07: “i literally had my subscription extend another month without paying...i'm not mad” [source](https://www.reddit.com/r/codex/comments/1w98051/tibo_incoming/p89lapp/)
  - Praise, OpenAI Codex, r/codex, 2026-09-16: “my plan just renewed fine today so idk what you are on about. did you cancel and then try to resubscribe?” [source](https://www.reddit.com/r/codex/comments/1whlif0/support_just_told_me_they_arent_renewing_people/pa55exa/)
  - Praise, OpenAI Codex, r/codex, 2026-09-18: “same no issue 2 days ago renewing and i also missed the first charge to my card as i didn’t move the cash on time. so i’m glad i didn’t get down graded. would have been a bummer.. i would have removed all openai for my companies if that happens. odd how no one is talking ever about odd things they do… they may generally be more expensive but more reliable..” [source](https://www.reddit.com/r/codex/comments/1wi14lt/what_is_going_on_with_openai/paiq74x/)
  - Complaint, OpenAI Codex, r/codex, 2026-09-04: “hi guys! so i've just tried to get a free trial but my debit card was declined , when i try to claim the free plus trial, the checkout immediately shows “payment was not approved.” in chrome devtools, the request to `/backend-api/payments/checkout/approve` returns http 200 with the response `{"result":"blocked"}`. no bank authorization, otp, or 3‑d secure screen appears. , i have contacted support but they just wont help he keeps saying use an eligible payment method , which i did i used 6 different cards all returns the same payment not approved when i try to use the same card to buy a pro plan the payment is approved reaches the band but becuase i dont have the full money for the pro plant it says **insufficient funds**” [source](https://www.reddit.com/r/codex/comments/1w72qno/payment_was_not_approved_issue_for_free_chatgpt/)

- **Kiro (mixed)**. Kiro's posts center on one checkout failure, and some users report it cleared after retrying on a fresh payment page.
  Kiro users ask most often for fixes to declined cards and checkout failures. One user says the purchase failed on a new account, a different network and a different device. Others say reloading the usage page and opening a fresh checkout worked, and the credits appeared in the product.
  Evidence:
  - Praise, Kiro, r/kiroIDE, 2026-09-25: “problem is resolved for me! i reloaded my kiro account usage page, hit the "purchase add-on credits" link fresh to open a new stripe page.. filled in my info, and successfully bought my credits. they are appearing in kiro too.” [source](https://www.reddit.com/r/kiroIDE/comments/1wp1sbg/kiro_subscription_payment/pbzwui7/)
  - Complaint, Kiro, r/kiroIDE, 2026-09-25: “i have also tried on a brand new account on a completely different network on a different device and it doesn't work either. so i guess it just happens randomly” [source](https://www.reddit.com/r/kiroIDE/comments/1u4qlvq/kiro_rejecting_my_card_payment/pc1g62v/)

- **Claude Code (mixed)**. Claude Code users credit its billing with landing on time, but complain about charges for credits never enabled and payments that fail.
  One user calls billing consistent and always on time while criticizing usage limits. Others report usage-credit charges they say were never switched on, a declined payment after the bank was debited, and subscribing made harder by verification steps. Claude Code users lead requests to refund usage wasted by bugs or blocks.
  Evidence:
  - Praise, Claude Code, r/ClaudeCode, 2026-09-15: “anthropic loves to play with its customers, token and usage limits to milk every week though the billing is consistent and always on time.” [source](https://www.reddit.com/r/ClaudeCode/comments/1wf9uuf/wth_is_going_on_with_claude_usage_limits/p9wll0i/)
  - Complaint, Claude Code, r/ClaudeCode, 2026-09-01: “got charges for usage credits i dont even have enabled and went straight to the bank because of your comment. fingers crossed the banks wins. i probably wont be using claude after this even tho its been great” [source](https://www.reddit.com/r/ClaudeCode/comments/1ti3t9a/charged_200_for_claude_max_without_authorizing_an/p740mvs/)
  - Complaint, Claude Code, r/codex, 2026-09-08: “i've just moved to codex from claude code due to anthropic became impossible to subscribe, no gift cards anymore, needs verification, annoying things like that. 100$ plan. what to expect? on cc i rarely hit my 5h or the weekly caps, using opus 5 o xhigh effort. the default as i've seen is astra high on codex, should i go with it or go to sol xhigh? what i do: regular software engineering, rust, ts, react, kotlin, swift. and blender and unity. also, need tips if any has ones. thanks!” [source](https://www.reddit.com/r/codex/comments/1wawjdv/moved_to_codex_from_claude_code/)
  - Complaint, Claude Code, @ClaudeDevs, 2026-09-06: “@bodhikittu @claudeteam @anthropical @claudeai @claudedevs @anthropicai tried the same thing, it didn't work for me. moreover i cancelled the subscription on september 1 but @googleplay says they actually starts the payment initiation 5-6 days before the actual billing date, so there can be a possibility that somewhere in btwn the amount got stuck. <strict_link>” [source](https://twitter.com/1645068136700596225/status/2096552074968186980)

### Fine print

- Nearly every post is a complaint, so ratings here separate degrees of trouble more than good from bad.
- Most agents have too few posts for a reliable rating, and their mentions rest on a handful of reports.
- Several posts mix billing errors with slow support. Support handling is rated under a separate criterion.

## Top requests

What users ask to add or change, most asked first. 212 author-weeks ask for something. Requests do not change the Feedback Score. Rule: A separate pass by Claude Sonnet 5 reads every counted post and extracts what the author asks the agent or its vendor to add or change, with the criteria it maps to and a short normalised wording; it does not touch the labels or the Feedback Score. Claude Opus 5.5 groups the wordings within each criterion (the first criterion the request maps to) into themes; code counts them. A theme counts distinct author-weeks that ask for it, per agent; across agents, one author-week per agent. Themes asked in fewer than 2 author-weeks, and requests that share no theme, are not shown. Examples: up to 3 posts per theme from different authors, without slurs, preferring posts of 60 to 450 characters, most recent first.

| Rank | Request | Author-weeks | Posts | Agents (author-weeks) |
|---|---|---|---|---|
| 1 | Refund unauthorized or incorrect charges | 29 | 37 | Cursor 16, Claude Code 7, Cline 2, OpenCode 2, Devin 1, Factory 1 |
| 2 | Refund usage wasted by bugs or blocks | 23 | 24 | Claude Code 10, Cursor 6, OpenAI Codex 4, OpenCode 2, GitHub Copilot 1 |
| 3 | Fix declined card payments and checkout failures | 19 | 23 | Kiro 8, Cursor 5, Factory 3, OpenCode 2, Devin 1 |
| 4 | Fix credit balance discrepancies | 18 | 22 | OpenAI Codex 7, OpenCode 4, Claude Code 3, Cursor 3, Google Antigravity 1 |
| 5 | Refund for degraded or unusable service | 14 | 16 | OpenAI Codex 4, Cursor 3, OpenCode 3, Google Antigravity 2, Claude Code 2 |
| 6 | Provision plan after successful payment | 13 | 16 | OpenCode 6, Claude Code 3, OpenAI Codex 1, Cursor 1, Devin 1, Factory 1 |
| 7 | Prorated refunds on plan changes | 13 | 14 | Cursor 11, Claude Code 1, OpenAI Codex 1 |
| 8 | Restore lost promotional plan entitlements | 12 | 20 | Cursor 10, Google Antigravity 1, OpenCode 1 |
| 9 | Refund subscription fees on request | 12 | 13 | Cursor 4, OpenAI Codex 3, Claude Code 2, Google Antigravity 1, Cline 1, OpenCode 1 |
| 10 | Stop paid plans reverting to free tier | 10 | 16 | Google Antigravity 3, Claude Code 2, OpenAI Codex 2, Cursor 2, Kiro 1 |
| 11 | Refund and reverse mistaken plan purchases | 8 | 12 | Cursor 4, Cline 2, Claude Code 1, Kiro 1 |
| 12 | Refund duplicate charges | 8 | 10 | Cursor 7, OpenCode 1 |

### 1. Refund unauthorized or incorrect charges

- Cline, 2026-09-27, r/CLine (Reddit): “hello cline team, i’ve purchased yearly cline pass .. but it’s asking me to pay monthly again. i’m very disturbed. kindly check and give me my yearly subscription.” [source](https://www.reddit.com/r/CLine/comments/1wr5rt6/hi_cline_support_teami_am_writing_regarding/)
- Cursor, 2026-09-26, @cursor_ai (X): “i did not authorize any of these plans. it's been 8 days of absolute silence from @cursor_ai. this is a massive security &amp; billing flaw on your end. if this is not manually reviewed and refunded immediately, my next step is a formal fraud chargeback via stripe. (3/3) <strict_link>” [source](https://twitter.com/1513858901070200836/status/2103705967808651658)
- Cursor, 2026-09-25, @cursor_ai (X): “hey @cursor_ai, @poteto can someone help with a billing issue? i got a free month of pro+, never added a payment method, then got a $50 invoice after renewal. i tried to cancel but the unpaid invoice blocks it. i’ve asked for human review. please help void it and cancel renewal.” [source](https://twitter.com/1577735848283471874/status/2103515863462949272)

### 2. Refund usage wasted by bugs or blocks

- Cursor, 2026-09-27, @cursor_ai (X): “hey @cursor_ai, i bought $20 pro plan today. my very first prompt consumed my entire monthly quota in 2 mins! your ai bot sam keeps insta-rejecting my tickets (t-g28522, t-g28618) without any human review. $20 for 2 mins of service is unfair! please review &amp; refund.” [source](https://twitter.com/2055145720408395776/status/2104260550217830888)
- OpenAI Codex, 2026-09-25, r/codex (Reddit): “maybe claude hacked them and they still can't figure out how to fix it because 401 in my case, it actually used up my usage because the task kept trying to continue over and over again, but it never completed, produced no results, and just failed every time. does anyone know how i can get a refund or credit for the usage that was wasted because of this?” [source](https://www.reddit.com/r/codex/comments/1wqa8t1/401_unauthorized_incorrect_api_key_provided/pc2jv64/)
- Claude Code, 2026-09-24, @ClaudeDevs (X): “@claudedevs if a block is overturned, does the charge get refunded automatically? people shouldn't need a second support conversation to get that back.” [source](https://twitter.com/2023150636771020800/status/2103195658710852013)

### 3. Fix declined card payments and checkout failures

- Factory, 2026-09-27, @FactoryAI (X): “@droid @factoryai let your users pay you!! been stuck with a failed payment issue since august :(” [source](https://twitter.com/306079362/status/2104243378246578672)
- Cursor, 2026-09-27, @cursor_ai (X): “@cursor_ai am trying to upgrade plan but its failing to redirect to checkout page only yearly pro plan is working everything else failing please help me to fix this asap” [source](https://twitter.com/3222158227/status/2104128231570030931)
- Kiro, 2026-09-25, r/kiroIDE (Reddit): “i'm encountering this error, i've tried 4-5 other cards from different providers, but still declines the payments. anyone else encountering the same issue?” [source](https://www.reddit.com/r/kiroIDE/comments/1wq22ib/kiro_payment_declined_anyone_else/)

### 4. Fix credit balance discrepancies

- Claude Code, 2026-09-24, @ClaudeDevs (X): “@claudedevs @claudeai hi claude team, i received $250 in credits last night and haven’t used the service at all since then. however, my balance now shows only $127. could you please investigate and explain the $123 difference? thank you. <strict_link>” [source](https://twitter.com/1579904378319867910/status/2103064456766869676)
- OpenCode, 2026-09-24, @opencode (X): “@opencode hey , what happened to the $5 referral credits i earned earlier? they seem to have vanished from my account.” [source](https://twitter.com/250905024/status/2102949674781229160)
- OpenAI Codex, 2026-09-22, r/codex (Reddit): “<strict_link> i am still a bit concerned, bank does not show any charges apart from the 3 charges from today morning. in account ui i see different credit numbers than in the emails. what is going on?” [source](https://www.reddit.com/r/codex/comments/1wnhkmv/new_models_and_a_reset_landed/pbft94t/)

### 5. Refund for degraded or unusable service

- OpenAI Codex, 2026-09-27, r/codex (Reddit): “only if they give me a discount on my sub. they have quite a bit to make up for” [source](https://www.reddit.com/r/codex/comments/1wrcc9j/astra_minor_astra_61_and_devday_we_see_50/pcc0fs6/)
- Cursor, 2026-09-23, r/cursor (Reddit): “exactly. provide what you owe the customer or give them the money for the services untendered. corp suckasses kill me.” [source](https://www.reddit.com/r/cursor/comments/1wn9wrk/account_closed_for_no_reason/pbj0n75/)
- OpenAI Codex, 2026-09-20, r/codex (Reddit): “i paid more than 100 euros for a subscription where the usage changed to less than the 20 one was i had before, pro messages in the web chat simply not answered but consumed... i want to unsubscribe and get at least part of that back. edit: stop changing my flair, this is a legitimate question about how to get a refund and not related to limits” [source](https://www.reddit.com/r/codex/comments/1wl4511/how_can_i_get_a_refund_in_the_eu/)

### 6. Provision plan after successful payment

- OpenCode, 2026-09-23, @opencode (X): “@opencode i just purchased opencode go subscription , transaction went through but i did not get access please look into it . @thdxr <strict_link>” [source](https://twitter.com/570021968/status/2102847483378536810)
- OpenCode, 2026-09-22, r/opencode (Reddit): “anyone here from opencode. the opencode 10$ subscription fee is deducted from my account yesterday and the gis subscription is supposed to be renewed and working. but i am getting error that my go subscription is not active. the money is already deducted from my account. can anyone help here? how can i either get the go subscription or get my money back?” [source](https://www.reddit.com/r/opencode/comments/1wn7cmv/open_code_go_subscripition_issues/)
- OpenCode, 2026-09-19, r/opencode (Reddit): “the console shows the account as it was freshly made and no subscription is active. nothing recorded, but in harness the account still works. fix please. thank you!” [source](https://www.reddit.com/r/opencode/comments/1wkdlua/new_console_is_nice_but_bugged/)

### 7. Prorated refunds on plan changes

- Cursor, 2026-09-20, @cursor_ai (X): “@cursor_ai @elonmusk @googlecloudtech @googledevs can you please look into it and see how you can help me? i didn't even use the resource at all...” [source](https://twitter.com/1825243355501973504/status/2101537693645631991)
- Cursor, 2026-09-18, @cursor_ai (X): “@benvargas @cursor_ai @spacexai i subscribed for a year, thinking i would make a big profit. if xai is determined to do this with no room for negotiation, then i hope they can at least give me a proportional refund.” [source](https://twitter.com/2030937908270788608/status/2101021872158875773)
- Cursor, 2026-09-16, @cursor_ai (X): “@cursor_ai = regret. the irony is incredible. cursor sells a $200/month ai subscription, but when you dispute the billing and repeatedly request a human: support ➡️ ai bot new ticket ➡️ ai bot legal email ➡️ ai bot i cancelled after 2 days. i’m happy to pay for what i used. i simply want the unused portion back. apparently getting a human at cursor is harder than debugging production with an ai agent.” [source](https://twitter.com/634434058/status/2100364877659255038)

### 8. Restore lost promotional plan entitlements

- OpenCode, 2026-09-19, @opencode (X): “@opencode on the new homepage, i lost access to my second workspace, and the go subscription associated with it is also gone. i’m now unable to use that subscription.” [source](https://twitter.com/1992524258157985793/status/2101239600794771938)
- Google Antigravity, 2026-09-18, r/google_antigravity (Reddit): “i originally had google ai pro through jio on my gmail account. later, i used the google student offer because i thought it would give me ai pro, but i didn't realize it was actually ai plus. my account switched to ai plus. i have now cancelled the student subscription, but myjio still says that the ai pro plan is active on my number. has anyone had this issue? how did you get the jio ai pro plan restored on your google account?” [source](https://www.reddit.com/r/google_antigravity/comments/1wjd2j9/jio_ai_pro_disappeared_after_i_used_the_student/)
- Cursor, 2026-09-18, @cursor_ai (X): “@brucelee0629 @elonmusk @cursor_ai @mntruell @amanrsanger @grok @supergrok @bot it's best not to bind the card, what if there are charges? later, give me back the usage rights for cursor ultra, cursor issued a 0 bill.” [source](https://twitter.com/1621297771205767169/status/2100857244330180744)

### 9. Refund subscription fees on request

- Cursor, 2026-09-24, @cursor_ai (X): “@nicoleb<phone_number> @elonmusk i also paid for a full year and i'm very upset, i just want my money back @elonmusk @poteto @cursor_ai” [source](https://twitter.com/936583344422350848/status/2103244504719655329)
- Google Antigravity, 2026-09-24, @antigravity (X): “antigravity is taking 3.5 hours to follow a simple prompt???? 3.5 hours ?????? @google @antigravity @googleindia i am deleting antigravity and kindly refund me the amount for getting gemini pro <strict_link>” [source](https://twitter.com/1958106939562315776/status/2103108593717592360)
- Cursor, 2026-09-21, @cursor_ai (X): “@benvargas @cursor_ai @spacexai sniped $99/m plan for a year but still want to cancel / refund because of the sneaky behavior. not good.” [source](https://twitter.com/1125366224664322049/status/2102084861141893238)

### 10. Stop paid plans reverting to free tier

- Google Antigravity, 2026-09-26, @antigravity (X): “@antigravity hey folks! you might not be outright stealing money like the trust wallet crew, but my paid account has been down for two days now. i keep getting this error: [there was an unexpected issue setting up your account. your account is not eligible for gemini code assist for” [source](https://twitter.com/1769539056298323968/status/2103783784873443379)
- Kiro, 2026-09-17, @kirodotdev (X): “@kirodotdev i need help with a billing/account issue. my paid pro max account suddenly reverted to free mid-billing-cycle despite unused credits. the billing support form hasn’t produced a response and i’ve had no reply in discord. the manage plan button does nothing. could someone please help escalate this? happy to provide case/account details by dm.” [source](https://twitter.com/1658930826745200640/status/2100653433149932030)
- Claude Code, 2026-09-16, @ClaudeDevs (X): “@claudedevs before announcing more claude features, please fix basic billing support. i’ve been charged repeatedly for pro while my account keeps reverting to free. i currently have $40 in successful payments and no pro access.” [source](https://twitter.com/1815357581797597184/status/2100133590663069908)

### 11. Refund and reverse mistaken plan purchases

- Cline, 2026-09-23, @cline (X): “@cline i was unexpectedly charged $80.40 for an annual cline pass, even though my dashboard still shows monthly with renewal on oct 22, 2026. i did not intend to switch to annual billing. please refund the charge and keep my monthly plan.” [source](https://twitter.com/3104366953/status/2102563659994325342)
- Cursor, 2026-09-21, @cursor_ai (X): “@cursor_ai is there any way to got the refund of plan chosen mistakenly.” [source](https://twitter.com/1972538051890122752/status/2101998074839335039)
- Kiro, 2026-09-18, @kirodotdev (X): “@kirodotdev hello kiro support team , i buy a pro max plan by mistak so please give me refund in my original payment mathod” [source](https://twitter.com/1005016167629516801/status/2101011665383010360)

### 12. Refund duplicate charges

- Cursor, 2026-09-27, @cursor_ai (X): “@support @spacexai @cursor_ai @bot @grok i need help, your whole billing system is too complicated and locked me out, i lose my x premium, i can not add new team mates into my grok, i can not upgrade to super grok heavy, you even overcharge and 6x the same charge in a single day. <strict_link>” [source](https://twitter.com/70866276/status/2104316055053369412)
- OpenCode, 2026-09-22, @opencode (X): “hey @opencode just emailed <email_address> about an accidental duplicate go sub (0% used). mind taking a quick look? thanks! its for 27ckmpip-0001 &amp; <phone_number>” [source](https://twitter.com/1889986540862124032/status/2102447121240834435)
- Cursor, 2026-09-22, @cursor_ai (X): “@stevehaag81 @premium @supergrok heavy double-dipping premium+ then denying refunds fits the pattern. we opened heavy for gifted ultra; other models then $400→$100 with no notice. <strict_link> @xai @cursor_ai” [source](https://twitter.com/2062866394967097344/status/2102211113689755688)

## Every agent

| Agent | Overall rank | Reading | Customer love | 95% interval | n | Praise | Complaint |
|---|---|---|---|---|---|---|---|
| [OpenAI Codex](https://feedbackbench.com/agents/codex.md) | 2 | Typical | 0.512 | 0.442–0.561 | 143 | 7 | 136 |
| [Cursor](https://feedbackbench.com/agents/cursor.md) | 4 | Typical | 0.508 | 0.389–0.601 | 184 | 4 | 180 |
| [Claude Code](https://feedbackbench.com/agents/claude-code.md) | 1 | Typical | 0.465 | 0.371–0.560 | 132 | 2 | 130 |
| [OpenCode](https://feedbackbench.com/agents/opencode.md) | 3 | Worse than peers | 0.420 | 0.404–0.435 | 74 | 0 | 74 |
| [Kiro](https://feedbackbench.com/agents/kiro.md) | 13 | Too few posts | – | – | 28 | 1 | 27 |
| [GitHub Copilot](https://feedbackbench.com/agents/copilot.md) | =8 | Too few posts | – | – | 11 | 0 | 11 |
| [Google Antigravity](https://feedbackbench.com/agents/antigravity.md) | =5 | Too few posts | – | – | 10 | 0 | 10 |
| [Cline](https://feedbackbench.com/agents/cline.md) | =8 | Too few posts | – | – | 10 | 0 | 10 |
| [Devin](https://feedbackbench.com/agents/devin.md) | =5 | Too few posts | – | – | 9 | 0 | 9 |
| [Factory](https://feedbackbench.com/agents/factory.md) | =11 | Too few posts | – | – | 6 | 0 | 6 |
| [Amp](https://feedbackbench.com/agents/amp.md) | =11 | Too few posts | – | – | 4 | 0 | 4 |
| [Zed](https://feedbackbench.com/agents/zed.md) | =8 | Too few posts | – | – | 2 | 0 | 2 |
| [Conductor](https://feedbackbench.com/agents/conductor.md) | 14 | Too few posts | – | – | 1 | 0 | 1 |
| [Warp](https://feedbackbench.com/agents/warp.md) | 15 | Too few posts | – | – | 1 | 0 | 1 |
| [Pi](https://feedbackbench.com/agents/pi.md) | 7 | Too few posts | – | – | 0 | 0 | 0 |
| [Grok Build](https://feedbackbench.com/agents/grok-build.md) | 16 | Too few posts | – | – | 0 | 0 | 0 |
| [Augment Code](https://feedbackbench.com/agents/augment.md) | 17 | Too few posts | – | – | 0 | 0 | 0 |

## Posts

Receipts rule: The 5 most recent praise and complaint posts per area (first 700 characters) and 3 per criterion (first 450 characters).

### OpenAI Codex

- Praise, 2026-09-24, r/codex (Reddit): “i always use apple pay with these services. got my whole payment back” [source](https://www.reddit.com/r/codex/comments/1wpftsl/tried_claude_max_after_all_the_recommendations/pbv1q4y/)
- Praise, 2026-09-18, r/codex (Reddit): “same no issue 2 days ago renewing and i also missed the first charge to my card as i didn’t move the cash on time. so i’m glad i didn’t get down graded. would have been a bummer.. i would have removed all openai for my companies if that happens. odd how no one is talking ever about odd things they do… they may generally be more expensive but more reliable..” [source](https://www.reddit.com/r/codex/comments/1wi14lt/what_is_going_on_with_openai/paiq74x/)
- Praise, 2026-09-16, r/codex (Reddit): “my plan just renewed fine today so idk what you are on about. did you cancel and then try to resubscribe?” [source](https://www.reddit.com/r/codex/comments/1whlif0/support_just_told_me_they_arent_renewing_people/pa55exa/)
- Complaint, 2026-09-27, r/codex (Reddit): “my credit card was also declined” [source](https://www.reddit.com/r/codex/comments/1w72qno/payment_was_not_approved_issue_for_free_chatgpt/pcgbcww/)
- Complaint, 2026-09-27, r/codex (Reddit): “the only reason i didn’t cancel already is because i went to cancel the day my plan renewed, and i didn’t catch it in time and i couldn’t get a refund but now it’s just sitting here collecting dust. even when i would have astra take a look at whatever i was doing with claude, astra would just spend a long time over engineering. and sol kept ruining everything, i shelved that idea real quick” [source](https://www.reddit.com/r/codex/comments/1wrri5h/been_running_astra_high_100month_and_opus55_high/pcgkobe/)
- Complaint, 2026-09-27, X search: OpenAI Codex, Codex CLI, Codex app (X): “@openai codex told me “add credits to keep going now” after i hit a usage limit. i bought 3×$20 in credits ($60) through that prompt, returned almost immediately, and was still blocked. support later said credits cannot override the weekly limit i had hit.” [source](https://twitter.com/2897861881/status/2104354578439569809)

### Cursor

- Praise, 2026-09-25, r/cursor (Reddit): “"random invoices"... sure thing buddy, maybe you enabled on demand charging on your own. there is nothing random about cursor charging, but go to the greener grass by all means” [source](https://www.reddit.com/r/cursor/comments/1wph9rt/downgrading_from_200_to_20/pbxpxqr/)
- Praise, 2026-09-19, r/cursor (Reddit): “i also was refunded when upgrading my annual subscription. no prorate, but the refund covered the difference.” [source](https://www.reddit.com/r/cursor/comments/1wis533/upgrade_from_pro_to_pro_trap/pap12a3/)
- Praise, 2026-09-18, r/cursor (Reddit): “unless there's some regional difference. i got fully refunded when going annual pro -> pro plus you get charged full price, but then get refunded shortly after.” [source](https://www.reddit.com/r/cursor/comments/1wis533/upgrade_from_pro_to_pro_trap/paia72a/)
- Complaint, 2026-09-27, r/cursor (Reddit): “i cancelled my cursor subscription in april and haven’t logged in since may. yesterday, my card was charged $200, and when i checked the account, i saw that cursor ultra had been activated. i did not activate it or approve the payment. when i first reported this, there was no usage showing. now i can see some usage appearing, but it is not mine. i don’t even have cursor installed on my computer now.” [source](https://www.reddit.com/r/cursor/comments/1wrewe3/disappointed_with_cursor_support_handling_an/pcd6dlt/)
- Complaint, 2026-09-27, r/cursor (Reddit): “disputing the charge seems the only way. cursor just ignores everything else… hey they bots to deal with that!” [source](https://www.reddit.com/r/cursor/comments/1wrewe3/disappointed_with_cursor_support_handling_an/pcgdmnh/)
- Complaint, 2026-09-27, r/cursor (Reddit): “really disappointed with my experience with cursor support. i reported an **unauthorized $200 ultra charge** together with account usage that i do not recognize. at the time i first reported it, there was no usage showing on the account. later, usage started appearing and continued increasing even though i was not using cursor and had already changed the associated password. what has been most frustrating is the support experience. i have receive” [source](https://www.reddit.com/r/cursor/comments/1wreu9q/disappointed_with_cursor_support_handling_an/)

### Claude Code

- Praise, 2026-09-15, r/ClaudeCode (Reddit): “anthropic loves to play with its customers, token and usage limits to milk every week though the billing is consistent and always on time.” [source](https://www.reddit.com/r/ClaudeCode/comments/1wf9uuf/wth_is_going_on_with_claude_usage_limits/p9wll0i/)
- Praise, 2026-09-15, r/ClaudeCode (Reddit): “never got billed” [source](https://www.reddit.com/r/ClaudeCode/comments/1sxfax5/claude_code_usage_shows_dollar_cost_on_max_plan/p9z4n7y/)
- Complaint, 2026-09-27, r/ClaudeCode (Reddit): “i paid for claude pro plan, my money gpt deducted from my bank but claude declined my payment 😶” [source](https://www.reddit.com/r/ClaudeCode/comments/1rvek4a/paid_for_pro_but_it_tells_me_im_still_on_the_free/pcbw2dl/)
- Complaint, 2026-09-27, @ClaudeDevs (X): “@claudedevs i clicked the links, but i didnt get any credits :/ i have the 250usd plan” [source](https://twitter.com/287684911/status/2104236316300841410)
- Complaint, 2026-09-26, r/ClaudeCode (Reddit): “did anyone had similar issue? i paid 200$ on september 2 and got receipt but my account is still in free plan. i am logging in to my account via google login but the difference between email in the receipt and the ones i have is that email in receipt does not have "." in it... for example my email is [<email_address>](mailto:<email_address>) but the email in receipt that i got from calude is [<email_address>](mailto:<email_address>) i have never” [source](https://www.reddit.com/r/ClaudeCode/comments/1wqt056/paid_200_but_account_still_in_free_plan_support/)

### OpenCode

- Complaint, 2026-09-26, r/opencode (Reddit): “ok, thens out they introduced a workspace feature, in the top left you can change your workspace and each one can have asub. for some reason my workspace changed and now i actaully have 2 subs on 2 workspaces in 1 account.” [source](https://www.reddit.com/r/opencode/comments/1wn7cmv/open_code_go_subscripition_issues/pc3o3ll/)
- Complaint, 2026-09-26, r/opencodeCLI (Reddit): “yeah they seem to avoid the refund requests, file a charge back with your payment method. and i suggest anyone who wants to try this service to try a month first, and always use a service like [privacy.com](<strict_link>) if you are paying with credit card. i just went back and they tried to charge me twice too, once for a monthly and once for a yearly, even though i only ever signed up for a yearly, heh. glad i set the card as a one time charge” [source](https://www.reddit.com/r/opencodeCLI/comments/1v8z47x/cheapestinferencecom/pc4x4dv/)
- Complaint, 2026-09-26, r/opencode (Reddit): “same problem, i made a payment with my email but when i log in to my account the payment is vanished, i'm trying to contact [<email_address>](mailto:<email_address>) but it doesn't respond” [source](https://www.reddit.com/r/opencode/comments/1ujh04n/made_payment_for_opencode_go_but_still_not_working/pc66ima/)

### Kiro

- Praise, 2026-09-25, r/kiroIDE (Reddit): “problem is resolved for me! i reloaded my kiro account usage page, hit the "purchase add-on credits" link fresh to open a new stripe page.. filled in my info, and successfully bought my credits. they are appearing in kiro too.” [source](https://www.reddit.com/r/kiroIDE/comments/1wp1sbg/kiro_subscription_payment/pbzwnmg/)
- Praise, 2026-09-25, r/kiroIDE (Reddit): “problem is resolved for me! i reloaded my kiro account usage page, hit the "purchase add-on credits" link fresh to open a new stripe page.. filled in my info, and successfully bought my credits. they are appearing in kiro too.” [source](https://www.reddit.com/r/kiroIDE/comments/1wp1sbg/kiro_subscription_payment/pbzwopv/)
- Praise, 2026-09-25, r/kiroIDE (Reddit): “problem is resolved for me! i reloaded my kiro account usage page, hit the "purchase add-on credits" link fresh to open a new stripe page.. filled in my info, and successfully bought my credits. they are appearing in kiro too.” [source](https://www.reddit.com/r/kiroIDE/comments/1wp1sbg/kiro_subscription_payment/pbzwp9m/)
- Complaint, 2026-09-26, r/kiroIDE (Reddit): “cameback to this sub today after moving to deepseek api which i’m very pleased with fast and extremely cheap at level of frontier models i’ m shocked to see after 5 months you still guys having the billing issue 😂😂😂” [source](https://www.reddit.com/r/kiroIDE/comments/1wq22ib/kiro_payment_declined_anyone_else/pc9epte/)
- Complaint, 2026-09-26, @kirodotdev (X): “@kirodotdev can't subscribe, all card declined” [source](https://twitter.com/2083458321118552065/status/2103690957761953862)
- Complaint, 2026-09-25, r/kiroIDE (Reddit): “stripe ai getting woke at detecting abuser....even my new visa infinite cc is declined , joke” [source](https://www.reddit.com/r/kiroIDE/comments/1wp1sqj/i_need_help_cards_declined_multiple_times/pbzkmd6/)

### GitHub Copilot

- Complaint, 2026-09-20, r/GithubCopilot (Reddit): ““github copilot pro - month: $10.00 usd sep 14, 2026 - sep 19, 2026” hope your happy github” [source](https://www.reddit.com/r/GithubCopilot/comments/1wlpgze/paid_a_monthly_subscription_that_only_lasted_5/)
- Complaint, 2026-09-15, r/GithubCopilot (Reddit): “btw github support didn't help. so lesson learned - when you get charged for subscription - do not cancel it until you spend all the credits!!!!! if i would pay the invoice they will not return it to the the max plan back with unused credits.. !solved” [source](https://www.reddit.com/r/GithubCopilot/comments/1wgapfi/what_happens_if_i_dont_pay_an_unpaid_github/p9zhhlt/)
- Complaint, 2026-09-15, r/GithubCopilot (Reddit): “github support will not void that invoice. you canceled after the billing cycle started so they keep the charge. i left an unpaid copilot bill on my account months ago. they put a banner on top of every page in github. they blocked access to paid features until i paid it. they did not delete my repos or touch my code. my advice is to pay the 101 dollars and open your max plan back up. use up all the credits before the october 10 period ends.” [source](https://www.reddit.com/r/GithubCopilot/comments/1wgapfi/what_happens_if_i_dont_pay_an_unpaid_github/p9zr3mb/)

### Google Antigravity

- Complaint, 2026-09-26, @antigravity (X): “@antigravity hey folks! you might not be outright stealing money like the trust wallet crew, but my paid account has been down for two days now. i keep getting this error: [there was an unexpected issue setting up your account. your account is not eligible for gemini code assist for” [source](https://twitter.com/1769539056298323968/status/2103783784873443379)
- Complaint, 2026-09-26, @antigravity (X): “@antigravity individuals at this time]. any eta on when this might be fixed? i'm totally stuck with my work without your product right now. thanks for everything you do, though—your work really helps a lot of people bring their ideas to life!” [source](https://twitter.com/1769539056298323968/status/2103783813193101502)
- Complaint, 2026-09-24, r/GoogleAntigravityIDE (Reddit): “this is a scam. i lost 15 $” [source](https://www.reddit.com/r/GoogleAntigravityIDE/comments/1wjzsc8/claude_max_x20_for_12_instead_of_200_how_is_this/pbt49ba/)

### Cline

- Complaint, 2026-09-27, r/CLine (Reddit): “hello cline team, i’ve purchased yearly cline pass .. but it’s asking me to pay monthly again. i’m very disturbed. kindly check and give me my yearly subscription.” [source](https://www.reddit.com/r/CLine/comments/1wr5rt6/hi_cline_support_teami_am_writing_regarding/)
- Complaint, 2026-09-23, @cline (X): “@cline i was unexpectedly charged $80.40 for an annual cline pass, even though my dashboard still shows monthly with renewal on oct 22, 2026. i did not intend to switch to annual billing. please refund the charge and keep my monthly plan.” [source](https://twitter.com/3104366953/status/2102563659994325342)
- Complaint, 2026-09-18, r/CLine (Reddit): “hi, thank you so much! unfortunately, the edit didn't fix things. i manually removed the sapicore block and the 'last used provider' line. i also updated the baseurl and model under openai-compatible to match my updated llama-swap settings. when i try to use cline, the only options i have are clinepass, cline usage based billing and openai. i've tried each of them. cline usage based billing says i have an insufficient balance. clinepass says cli” [source](https://www.reddit.com/r/CLine/comments/1vzgfbr/stuck_on_auth_in_intellij_cline_plugin_using/pahgxez/)

### Devin

- Complaint, 2026-09-24, r/windsurf (Reddit): “my bank notified me of unusual charges from windsurf/devin. i see all of my on-demand balance used up and multiple charges for on-demand use. i was an early user of windsurf and had extra use credit built up before they started used limits. i havn't used devin for 1.5 weeks. i check my code and repositories to find no changes since 1.5 weeks ago. checked devin website to find no history of prompts or other usage trail since 1.5 weeks ago on devin” [source](https://www.reddit.com/r/windsurf/comments/1wpeoew/unauthorized_and_unaccounted_token_usage_and/)
- Complaint, 2026-09-23, @cognition (X): “@devindesktop @cognition there support sucks and the payment is not even working and support form not workign either tried on 3 devices 3 accounts 3 working cards and still payment not working. <strict_link>” [source](https://twitter.com/1900952240342659072/status/2102575178966356397)
- Complaint, 2026-09-23, @cognition (X): “@chris_wozniczek @dabit3 @cognition hey i have a error buying a sub from devin but it keeps failing on 3 devices and 3 working cards on 3 different accounts support said they cant do anything about it! please help me here! i also asked for a free on in the image and they have yet to reply its been over 5 days! <strict_link>” [source](https://twitter.com/1900952240342659072/status/2102584861236363750)

### Factory

- Complaint, 2026-09-27, @FactoryAI (X): “@droid @factoryai let your users pay you!! been stuck with a failed payment issue since august :(” [source](https://twitter.com/306079362/status/2104243378246578672)
- Complaint, 2026-09-24, @droid (X): “okay if you got a voucher for this and you already have a max plan for @droid , do not redeem it. it swapped my plan from max to pro (because i was not paying attention lmao) and now i have no more usage anymore. <strict_link>” [source](https://twitter.com/587982527/status/2102938301447708799)
- Complaint, 2026-09-22, @FactoryAI (X): “quite disappointed with grok 4.7. till 4.8 comes up, i'm looking out for another harness which i could use. i have $100 to spend - would have gone with @factoryai but the payment issue is blocked since aug. i'm already on @claudeai , was excited to try @supergrok but not worth for grok 4.7, maybe its time to revisit @chatgpt codex instead.” [source](https://twitter.com/306079362/status/2102329486775595288)

### Amp

- Complaint, 2026-09-23, @AmpCode (X): “@sqs @purefunctor @ampcode yep, pretty much within 15 minutes of the session running and didn’t use it in anything else reactivated sub, account is 6+ months old, hasn’t had a sub in 2-3 months, setup token on my laptop, was going well in the orb and walked away, then got the email” [source](https://twitter.com/1443430538/status/2102769255897002438)
- Complaint, 2026-09-21, @AmpCode (X): “@sqs @ampcode @beyang running into a bespoke card billing issue for my work team account. we hit a daily limit on friday, i believe we've cleared that up but am now struggling to get it to transact in amp.” [source](https://twitter.com/846636421/status/2102089871838040544)
- Complaint, 2026-09-11, @AmpCode (X): “why are you dirty bastards trying to rinse my bank account with over 100 transactions?? dirty thieving c&amp;£ts @ampcode” [source](https://twitter.com/976768602828402688/status/2098486645288751535)

### Zed

- Complaint, 2026-09-05, @zeddotdev (X): “@zeddotdev ai credits are backkkkk!!!! i can see there's some issue in their site, the data is cached for long and not updated for me since last month ig. i'm still seeing that my credits are not renewed” [source](https://twitter.com/1674405069880709120/status/2096276504800035220)
- Complaint, 2026-09-04, r/ZedEditor (Reddit): “balance is good, i even bit the bullet and upgraded to pro to see if there was some sort of glitch but even with pro i get the error message. does zed do refunds? edit: for some reason, agents work on my laptop with the same account, but not my pc where it was working the day before.” [source](https://www.reddit.com/r/ZedEditor/comments/1w6jhtb/free_usage_exceeded_error_even_though_i_have_only/p7qtgb2/)

### Conductor

- Complaint, 2026-09-26, @conductor_build (X): “@conductor_build i paid for pro plan, but didn’t receive an email or an invoice. how to get it? thanks” [source](https://twitter.com/44122328/status/2103716959850258764)

### Warp

- Complaint, 2026-09-25, @warpdotdev (X): “@joelmoss @warpdotdev no payment should be required! what did you run into?” [source](https://twitter.com/1042799721948098560/status/2103277151411699765)