# Support, refunds and issue handling (`account.support`)

Feedback Bench, coding agents, built 2026-10-19, window 2026-08-31 to 2026-10-18. Web page: https://feedbackbench.com/coding-agents/#/criterion/account.support

Area: [Account and support](https://feedbackbench.com/coding-agents/criteria/account.md)

**Definition.** Reaching a human, getting refunds and resolutions, and the vendor's responsiveness to bug reports and community issues.

**Boundary.** Not this: see [Wrong charges, failed payments and plan provisioning](https://feedbackbench.com/coding-agents/criteria/account.billing_errors.md) for the underlying wrong charge.

Rated user-weeks, all agents: 1774. Complaint share: 86%.

## The brief

Written by large language models from this page's numbers and the posts it quotes, then checked: every number in the text is in the build. Interpretation, not measurement.

Amp ranks first on helpful support. Its users say a bug report brings a personal email and a fix the same day, from a team that listens and ships. OpenAI Codex, OpenCode and Factory also rank high. Support makes up 2.1% of what users rate, and most of those ratings are complaints: 86.1% of rated user-weeks complain. Cursor, Claude Code, Kiro and Google Antigravity rank low. Cursor and Claude Code draw the most complaints in the category, with 32% and 24% of the total.

### What separates the best from the rest

Users of the leading agents say someone answers. Posts describe quick replies to bug reports, fixes that ship soon after, refunds granted and lost credits restored. Users of the trailing agents describe waiting with no reply. Tickets and emails go unanswered for days. Support bots say they cannot resolve the problem or refuse a refund. Forms do not submit, and users cannot find a person to talk to.

- **Ranks high**: [OpenCode](https://feedbackbench.com/coding-agents/agents/opencode.md), [Amp](https://feedbackbench.com/coding-agents/agents/amp.md), [Factory](https://feedbackbench.com/coding-agents/agents/factory.md), [OpenAI Codex](https://feedbackbench.com/coding-agents/agents/codex.md)
  - Amp, 2026-10-13, @AmpCode (X): “reported a bug in @ampcode, less than 30 minutes later i get a personal(!) email that it's solved and will be rolled out later today. wow! this is the bar now! kudos @nicolaygerold” [source](https://twitter.com/2385015511/status/2109987646034325646)
  - OpenAI Codex, 2026-10-05, r/codex (Reddit): “hi everyone, quick update: i got a response from support, and it turns out the issue was indeed on their end. my credits have now been restored, so hopefully everything will be sorted out for you guys as well! thanks everyone for your replies and help! :)” [source](https://www.reddit.com/r/codex/comments/1wvw1fz/62500_promotional_credits_suddenly_disappeared/pe1qiin/)
- **Ranks low**: [Claude Code](https://feedbackbench.com/coding-agents/agents/claude-code.md), [Cursor](https://feedbackbench.com/coding-agents/agents/cursor.md), [Kiro](https://feedbackbench.com/coding-agents/agents/kiro.md), [Google Antigravity](https://feedbackbench.com/coding-agents/agents/antigravity.md)
  - Claude Code, 2026-10-17, @ClaudeDevs (X): “@claudedevs my api credits are not reflecting in my console account. i have tried chatting with your support agent, but it says it cannot resolve it. i am unable to find any other support channel” [source](https://twitter.com/1794629053766668288/status/2111422660441944519)
  - Cursor, 2026-10-18, @cursor_ai (X): “@cursor_ai day 3 of trying to get support. (super subscription, cant use anything).” [source](https://twitter.com/1746480008787525632/status/2111760369244869063)

## How it breaks

Rule: A separate pass sorts complaints into failure modes. For each criterion with at least 30 complaining user-weeks, a large language model reads 150 complaint posts drawn at random and names 4 to 8 failure modes; a second large language model then puts every complaint post on that criterion in one mode, or in Other when it fits none. Modes are fixed once named, and new posts are sorted into them each week. A mode counts distinct user-weeks with a complaint in it, per agent; across agents, one user-week per agent. Modes do not change the labels or the Feedback Score. Examples: up to 3 posts per mode from different users, chosen and checked as receipts are.

The largest failure is support tickets that get no answer or stay unresolved. It accounts for 32% of complaining user-weeks and is spread across Cursor, Claude Code and OpenAI Codex. Three failures come mostly from one agent. Cursor users report 63% of the payment and subscription linking errors and 53% of the cases where a support bot blocks the way to a human. Claude Code users report 57% of the unanswered program applications and promised perks.

1537 complaining user-weeks.

| Failure mode | User-weeks | Posts | Agents (user-weeks) | Definition |
|---|---|---|---|---|
| Support tickets ignored or left unresolved | 493 | 576 | Cursor 166, Claude Code 115, OpenAI Codex 87, OpenCode 41, Google Antigravity 29, Kiro 19, Cline 7, GitHub Copilot 7, Devin 7, Factory 7, Warp 3, Amp 2, Conductor 2, Zed 1 | Support emails, tickets, DMs or tagged public posts get no reply, or only stock replies, for days to weeks, or the case is closed with the problem still there; cases where a bot is the main barrier are out. |
| Refunds refused or never processed | 285 | 341 | Cursor 120, OpenAI Codex 70, Claude Code 56, OpenCode 17, Google Antigravity 10, Cline 5, Kiro 4, Devin 2, Factory 1 | Requests for refunds or credit restoration after unwanted charges, burned usage, downtime or quick cancellation are denied, ignored, or blocked by strict or changed policies; billing errors that never reach a refund request are out. |
| AI support bot blocks human escalation | 210 | 266 | Cursor 112, Claude Code 46, OpenAI Codex 40, Google Antigravity 6, Devin 2, Kiro 2, GitHub Copilot 1, Factory 1 | The vendor's support chatbot or automated email system answers in loops, makes up policies or settings, closes tickets as duplicates, or will not hand the user to a human; slow human replies with no bot involved are out. |
| Bug reports and community contributions ignored | 166 | 183 | OpenAI Codex 50, Google Antigravity 26, OpenCode 22, Claude Code 17, Cursor 14, Zed 9, Amp 5, Pi 5, Kiro 4, Cline 3, Factory 3, Warp 3, GitHub Copilot 2, Devin 2, Conductor 1 | Public bug reports, GitHub issues, pull requests, outages and community feedback go unacknowledged, get auto-closed or stay unfixed for a long time, or posts get removed; private support tickets about one account are out. |
| Account bans and lockouts without explanation | 155 | 183 | Claude Code 59, Cursor 45, OpenAI Codex 22, Google Antigravity 11, OpenCode 9, Kiro 5, Amp 1, Conductor 1, Devin 1, Zed 1 | Paid accounts get suspended, banned, stuck in verification loops or locked out with no stated reason and no working appeal or restore path; login failures that support fixes quickly are out. |
| Program applications and promised perks unanswered | 138 | 157 | Claude Code 78, Factory 17, OpenAI Codex 16, Cursor 9, Google Antigravity 4, Devin 4, Kiro 3, OpenCode 3, Amp 2, Warp 1, Zed 1 | Applications to startup, student, partner, security-access or OSS programs, along with promised vouchers, resets or credits, get no acknowledgement, are auto-denied without a reason, or are approved but never delivered; normal subscription billing is out. |
| Payment and subscription linking errors unfixed | 130 | 148 | Cursor 82, OpenAI Codex 15, Claude Code 13, OpenCode 8, Kiro 6, Google Antigravity 2, Factory 2, Cline 1, GitHub Copilot 1 | Payments that don't apply to the right account, plans that don't link between partner services, plans that can't be moved, or downgrades that can't be reversed are left unfixed by support even when the fix is trivial; general refund disputes are out. |
| Other | 98 | 98 | OpenAI Codex 39, Cursor 18, Claude Code 15, OpenCode 12, Google Antigravity 5, Augment Code 4, Conductor 1, Devin 1, Factory 1, Kiro 1, Warp 1 | Complaints that fit none of the modes above. |

#### Support tickets ignored or left unresolved

- Cursor, 2026-10-18, @cursor_ai (X): “@kiaraplds @bot nothing the xsi customer service is like non existent and @cursor_ai support is tired of hearing from me. canceling my super if i can get this resolved” [source](https://twitter.com/2900820859/status/2111908137414566293)
- Cursor, 2026-10-18, @cursor_ai (X): “@elonmusk i sure wish @cursor_ai customer support got a massive upgrade! 6 days still waiting to fix my grok bot account!” [source](https://twitter.com/2459333396/status/2111891393945940324)
- Cursor, 2026-10-18, @cursor_ai (X): “@grok @bot @cursor_ai @leerob @elonmusk i have already emailed support @ [link] and they have not been able to help. @leerob ? @elonmusk ?” [source](https://twitter.com/1592584845875617794/status/2111844371133821379)

#### Refunds refused or never processed

- OpenCode, 2026-10-18, @opencode (X): “@opencode @thdxr @jayair adding the rest of the founding team for visibility: @fanjiewang @aeduhm — day 13, still no reply on the $10 ach refund requested oct 7. @opencode @thdxr @jayair #opencode” [source](https://twitter.com/243472370/status/2111920508405202988)
- Cursor, 2026-10-17, @cursor_ai (X): “i have already emailed [email] - they just said they are aware of the issue with no other resolution. request to fund was also denied. so i am stuck paying for a service i cannot use. brutal. we got flying cars, but cant fix the "already-being-merged" known backend lock. crazy.” [source](https://twitter.com/1592584845875617794/status/2111462130121638304)
- Claude Code, 2026-10-17, @ClaudeDevs (X): “@trq212 @bcherny @claudeai @claudedevs the support bot says i will *not* get a refund despite only using this new account for less than 11 hours and using up less than 20% of the weekly limit. seriously. what am i supposed to do here??” [source](https://twitter.com/1464939849270632464/status/2111411060305703219)

#### AI support bot blocks human escalation

- Cursor, 2026-10-17, @cursor_ai (X): “sept 30, grok bot support wrote: "this looks like a duplicate of your existing ticket t-g38867." three weeks on, still no fix and no explanation. every upgrade, up to the top tier, made it worse. page 1 of 7 @cursor_ai @grok @bot @spacexai @xai @elonmusk @mntruell [link]” [source](https://twitter.com/302447241/status/2111575818598277415)
- Cursor, 2026-10-17, @cursor_ai (X): “there is no memebrs areas in [link] - that link only redirects to a page not site on cursor. in [link] there is also no members are in the settings. can you escalate for a real human to resolve? the emails to support do not provide any real assistance to solve the problem.” [source](https://twitter.com/1592584845875617794/status/2111448214054343146)
- Claude Code, 2026-10-17, @ClaudeDevs (X): “@claudedevs my api credits are not reflecting in my console account. i have tried chatting with your support agent, but it says it cannot resolve it. i am unable to find any other support channel” [source](https://twitter.com/1794629053766668288/status/2111422660441944519)

#### Bug reports and community contributions ignored

- OpenCode, 2026-10-18, @opencode (X): “@notjamesbennett @opencode one of the tiresome things while contributing with opencode is the awful issues management. plenty of high roi pr’s get closed as not planned while fluff like “tabs” are shipped.” [source](https://twitter.com/1267062923073073158/status/2111786246255317424)
- OpenCode, 2026-10-18, @opencode (X): “dear @opencode, you gotta fix it. show some decency by doing some communication. otherwise serious workloads are going to jump out.” [source](https://twitter.com/513178685/status/2111774372260462783)
- OpenCode, 2026-10-17, @opencode (X): “@opencode yes, argon was used on my account even though i've never used it. i reported the incident through tui, but i don't know if it was reviewed. incident reporting is very poor, and attention is almost never given to it. [link]” [source](https://twitter.com/1116236595936600065/status/2111580478214177218)

#### Account bans and lockouts without explanation

- Google Antigravity, 2026-10-09, @antigravity (X): “@antigravity account verification is also pending, i requested it more than couple of days back, very slow process.” [source](https://twitter.com/165028865/status/2108534051351261640)
- Claude Code, 2026-10-07, r/ClaudeCode (Reddit): “hey, any update? my account is stuck on the same verification shit since yesterday. i don't think they're gonna do anything about this issue. so i'm appealing for refund.” [source](https://www.reddit.com/r/ClaudeCode/comments/1sx25kd/buyer_beware_claudes_identity_verification_has/pehwk4s/)
- Claude Code, 2026-10-04, @ClaudeDevs (X): “@anthropicai bought claude pro, verification got rejected, no response from the support. really frustrating to see there no human support from your side all i get is bot replies, that's all @anthropicai @claudeai @claudedevs” [source](https://twitter.com/1787811417854246912/status/2106633627404845410)

#### Program applications and promised perks unanswered

- Claude Code, 2026-10-14, r/ClaudeCode (Reddit): “there's no way to appeal, they re reviewed in on their own, before this i got a email that the startup offer has been removed due to high volume, after a day i got this re reviewing message” [source](https://www.reddit.com/r/ClaudeCode/comments/1x5r5fx/finally_accepted_into_claude_for_startups_after_a/pgpol6r/)
- Cursor, 2026-10-14, @cursor_ai (X): “hey @spacexai or @subscriptions or @bot or @cursor_ai folks, i did that survey y'all sent out and selected credits... but no credits ever came through.” [source](https://twitter.com/256855996/status/2110489925217079736)
- Claude Code, 2026-10-10, r/ClaudeCode (Reddit): “we have applied to startup program in july and we were accepted but we still didn’t get any perks and benefits besides webinars” [source](https://www.reddit.com/r/ClaudeCode/comments/1x27vhr/update_on_claude_startup_program/pf09ish/)

#### Payment and subscription linking errors unfixed

- Cursor, 2026-10-15, @cursor_ai (X): “anyone figured out what happens to the @every builder pack @cursor_ai 12 month plan with the new plans from @xai, the $60 plan doens't line up with the new plans, which look interesting. tried @cursor_ai support but the bot was not helpful.” [source](https://twitter.com/18573191/status/2110831838281556386)
- Cursor, 2026-10-10, @cursor_ai (X): “@cursor_ai @xai @elonmusk my supergrok is stuck linked to a cursor account i deleted. the link never activated anything, yet i can't use supergrok in grok bot. cursor's ai support says nobody can fix it, xai's bot rejected my refund, and i can't reach a human. help?” [source](https://twitter.com/1767292271584489472/status/2109050218134036951)
- Cursor, 2026-10-08, @cursor_ai (X): “@cursor_ai but can it figure out its billing department ? over 100 hours for a simple billing issue is ludacris [link]” [source](https://twitter.com/1091012637859635202/status/2108322830282797314)

#### Other

- Factory, 2026-10-14, @FactoryAI (X): “@enoreyes @tonychang430 @herdrdev @orca_build @cognition @tryreplicas @bot @claudeai @conductor_build @factoryai the worst ide to ever exist. they kicked me from their discord after i complained about it. it's really shit.” [source](https://twitter.com/2080539111665147904/status/2110321811091337486)
- Google Antigravity, 2026-10-05, r/google_antigravity (Reddit): “if i learn anything about my experience using claude and codex, its that before every new model comes out this happens so hopefully this is argon for real. but given google has always been inert to communities' feedback who knows, just like argon...” [source](https://www.reddit.com/r/google_antigravity/comments/1wygfrq/what_the_hell_is_happening_with_gemini_38_flash/pe2p2r0/)

## Top requests

What users ask to add or change, most asked first. 650 user-weeks ask for something. Requests do not change the Feedback Score. Rule: A separate pass by a large language model reads every counted post and extracts what the user asks the agent or its vendor to add or change, with the criteria it maps to and a short normalised wording; it does not touch the labels or the Feedback Score. A large language model groups the wordings within each criterion (the first criterion the request maps to) into themes, and a second pass merges themes that ask for the same change under different criteria; a merged theme sits under the criterion most of its requests map to, and code counts it once. A theme counts distinct user-weeks that ask for it, per agent; across agents, one user-week per agent. Themes asked in fewer than 2 user-weeks, and requests that share no theme, are not shown. Examples: up to 3 posts per theme from different users, without slurs: whole posts of 60 to 450 characters with at least 8 words beyond handles and links, posts of at most 280 characters first, then the newest.

| Rank | Request | User-weeks | Posts | Agents (user-weeks) |
|---|---|---|---|---|
| 1 | Fix account linking and unification | 69 | 80 | Cursor 63, Claude Code 2, Devin 2, Google Antigravity 1, OpenAI Codex 1 |
| 2 | Human review and appeals for bans | 64 | 76 | Claude Code 26, Cursor 24, Google Antigravity 5, OpenAI Codex 4, OpenCode 4, GitHub Copilot 1 |
| 3 | Faster, more responsive customer support | 62 | 68 | Cursor 16, Claude Code 14, OpenAI Codex 8, Google Antigravity 5, Cline 5, Kiro 4, OpenCode 4, Factory 3, GitHub Copilot 1, Devin 1, Pi 1 |
| 4 | Working refund process | 58 | 64 | Cursor 20, Claude Code 15, OpenAI Codex 9, OpenCode 6, Google Antigravity 2, Cline 2, Devin 2, Factory 1, Kiro 1 |
| 5 | Human support for billing disputes | 56 | 61 | Cursor 29, Claude Code 11, OpenCode 10, Google Antigravity 1, OpenAI Codex 1, GitHub Copilot 1, Devin 1, Factory 1, Kiro 1 |
| 6 | Access to human support instead of bots | 45 | 53 | Cursor 21, Claude Code 17, Google Antigravity 3, OpenAI Codex 3, Devin 1 |
| 7 | Accurate status page and outage updates | 42 | 45 | Google Antigravity 11, Claude Code 10, OpenAI Codex 9, Cursor 6, OpenCode 4, Devin 1, Factory 1 |
| 8 | Fix locked accounts and restore access | 36 | 64 | Claude Code 14, Cursor 14, OpenAI Codex 3, OpenCode 2, Google Antigravity 1, Devin 1, Kiro 1 |
| 9 | Refunds or compensation for wasted usage | 36 | 37 | OpenAI Codex 13, Claude Code 11, OpenCode 5, Cursor 4, Google Antigravity 2, Pi 1 |
| 10 | Investigate unexpected usage increases | 31 | 35 | Claude Code 11, OpenAI Codex 11, Cursor 5, Google Antigravity 2, Devin 1, Factory 1 |
| 11 | Responsive triage of reported bugs | 23 | 25 | OpenAI Codex 9, Cursor 5, Claude Code 2, OpenCode 2, Amp 1, Google Antigravity 1, GitHub Copilot 1, Pi 1, Zed 1 |
| 12 | Human review and escalation of stuck tickets | 20 | 24 | Cursor 11, Claude Code 6, OpenAI Codex 2, Cline 1 |

### 1. Fix account linking and unification

- Cursor, 2026-10-18, @cursor_ai (X): “@elonmusk @petergyang @x @nikitabier @support my grok bot is still blocked from a bug that went live last monday, causing @cursor_ai to classify my account as ineligible for grok @bot, even though i have always had x premium+.” [source](https://twitter.com/1734426860606701568/status/2111909828134371490)
- Cursor, 2026-10-18, @cursor_ai (X): “i’m trying to unify my cursor, grok, grok bot and x accounts, all using the same email, but cursor credit blocks the merge and grok says it’s already part of another account setup. could the team help with this? thanks! @cursor_ai @bot @grok [link]” [source](https://twitter.com/1610850704511610886/status/2111757180345131465)
- Cursor, 2026-10-16, @cursor_ai (X): “@elonmusk @cursor_ai @grok @xai ticket t-h56848 i already use grok bot with supergrok. after linking my x account yesterday, cursor says the account is “already linked to a different grok account.” all my bots are here. why did linking break existing access? support can’t unlink.” [source](https://twitter.com/91778393/status/2111005633235628162)

### 2. Human review and appeals for bans

- Cursor, 2026-10-18, @cursor_ai (X): “@codeglitch yes, until you get banned for no stated reason with no appeals process or recourse. @cursor_ai support needs to get fixed.” [source](https://twitter.com/1730316704440348672/status/2111846306276573623)
- OpenAI Codex, 2026-10-17, r/codex (Reddit): “# appeal reviewed by human , bots shouldn't process an appeal” [source](https://www.reddit.com/r/codex/comments/1x7vzn5/pro_account_deactivated_with_no_explanation_and/ph8yco1/)
- Cursor, 2026-10-17, @cursor_ai (X): “my grok bot / cursor account was permanently banned with no clear explanation. i paid good money and it had replaced a $300/month agency. 3 emails asking for human review → only the ai “sam” replies: no review, no refund, permanent ban. ridiculous. @elonmusk @cursor_ai” [source](https://twitter.com/1168698756763664385/status/2111529306367176705)

### 3. Faster, more responsive customer support

- Cursor, 2026-10-18, @cursor_ai (X): “@elonmusk i sure wish @cursor_ai customer support got a massive upgrade! 6 days still waiting to fix my grok bot account!” [source](https://twitter.com/2459333396/status/2111891393945940324)
- Cursor, 2026-10-17, @cursor_ai (X): “@jacobwitt6 @cursor_ai fixed. thanks. would it not be better to have a monitored support account?” [source](https://twitter.com/24383169/status/2111435451387052314)
- Cursor, 2026-10-15, @cursor_ai (X): “@elonmusk @joehansen cursor customer service is tragic btw. needs a massive upgrade. a lot of us legacy account holders from x and grok having big problems specific to @cursor_ai.” [source](https://twitter.com/1964336108629536768/status/2110634146574000232)

### 4. Working refund process

- OpenCode, 2026-10-18, @opencode (X): “@opencode @thdxr @jayair adding the rest of the founding team for visibility: @fanjiewang @aeduhm — day 13, still no reply on the $10 ach refund requested oct 7. @opencode @thdxr @jayair #opencode” [source](https://twitter.com/243472370/status/2111920508405202988)
- Claude Code, 2026-10-18, @ClaudeDevs (X): “claude has made refunds impossible!!! even customer support doesn't work!! whyyyy!?!!?! and why tf doesn't weekly limit reset when the plan renews!!! this makes absolutely nooo sense!! @claudedevs @claudeai @bcherny @anthropicai help me @theo [link]” [source](https://twitter.com/203435236/status/2111723679675793479)
- Cursor, 2026-10-16, @cursor_ai (X): “planning to switch to claude + opencode and downgrade cursor to $20 plan just for grokbot @ericzakariasson @cursor_ai @bot how do i get a refund? [link]” [source](https://twitter.com/1529553742886207489/status/2111159047009554680)

### 5. Human support for billing disputes

- Cursor, 2026-10-16, @cursor_ai (X): “@cursor_ai ultra plan at 1% usage, but cloud agents are billed to additional usage and blocked at the $20 cap. ticket t-h33808, open since oct 14 with no human reply. can someone from the team help? [link]” [source](https://twitter.com/1445438596685705216/status/2111035361958801641)
- Cursor, 2026-10-14, @cursor_ai (X): “wtf, i have been getting an ai automated response from @cursor_ai when i raise a complaint ticket about the @grok subscription plan through their app. yo @elonmusk , please assign a human to help me out resolving the issue i have been facing for the past hour. can you?” [source](https://twitter.com/1384836964084420608/status/2110349359732916463)
- Cursor, 2026-10-14, @cursor_ai (X): “@cursor_ai i've been waiting days for answers on cursor charging my team +$800 in just 3 days because you put grok 4.7 fast on the security review automation by mistake, and no answer at all. we spend more than 10k/month on cursor, and cant get an answer in 24h” [source](https://twitter.com/902678514498985984/status/2110281234152894726)

### 6. Access to human support instead of bots

- Cursor, 2026-10-18, @cursor_ai (X): “@grok @bot @cursor_ai @leerob @elonmusk i have already emailed support @ [link] and they have not been able to help. @leerob ? @elonmusk ?” [source](https://twitter.com/1592584845875617794/status/2111844371133821379)
- Claude Code, 2026-10-17, @ClaudeDevs (X): “@claudeai @claudedevs please someone help me, i can't get in contact with support at all [link]” [source](https://twitter.com/2096146575080734722/status/2111528090493157834)
- Cursor, 2026-10-16, @cursor_ai (X): “@cursor_ai @cursor_ai can you guys make it possible to reach an agent or anything in support? i am stuck in a loop and i need urgent support!! it shouldn't be this hard!!!” [source](https://twitter.com/1230377180259069952/status/2111184735389278562)

### 7. Accurate status page and outage updates

- OpenCode, 2026-10-18, @opencode (X): “dear @opencode, you gotta fix it. show some decency by doing some communication. otherwise serious workloads are going to jump out.” [source](https://twitter.com/513178685/status/2111774372260462783)
- Cursor, 2026-10-18, @cursor_ai (X): “yo @bot how about disclosing this and giving people like me an incident link to follow? i’m waiting.. @spacexai @cursor_ai @grok [link]” [source](https://twitter.com/25778810/status/2111682201461141713)
- OpenCode, 2026-10-18, @opencode (X): “@opencode “1.4% affected” is the company’s denominator. for someone receiving that email, it’s their entire account. the public explanation needs to be written from their end too.” [source](https://twitter.com/14673205/status/2111634753078301067)

### 8. Fix locked accounts and restore access

- Cursor, 2026-10-18, @cursor_ai (X): “@cursor_ai pls put me a dm, there is no chance i get any support with my super plan. i am running out of options and its several days now without access” [source](https://twitter.com/1746480008787525632/status/2111818535559188784)
- Cursor, 2026-10-16, @cursor_ai (X): “@poteto hello, i still (after a week) haven’t gain access or got a response from xai or @cursor_ai or @spacex @spacexai @subscriptions not of their support answer an email. and i lost access to all bots, to grok, to all my data, even to the x verified lol. please need help!!!” [source](https://twitter.com/2869609899/status/2111094395030446463)
- Claude Code, 2026-10-08, @ClaudeDevs (X): “@mehulmpt @claudedevs hahaha... @claudeai please resolve this because pants on fire..” [source](https://twitter.com/1795410403092234241/status/2108046912750596485)

### 9. Refunds or compensation for wasted usage

- Cursor, 2026-10-12, @cursor_ai (X): “@cursor_ai annual pro (us$192, paid oct 10). 2 days later my monthly other models quota was gone, 76% from one opus run. no warning. ai support (ticket t-h8941) refused any refund. can a human please review?” [source](https://twitter.com/2928653832/status/2109464921532666297)
- Google Antigravity, 2026-10-07, @antigravity (X): “@ckbrox13 @jfonsecarivera @google @antigravity what about the bait and switch you guys did to the subscribers who signed up using your partner offers in india? can you do something for them or stay silent like your other colleagues?” [source](https://twitter.com/1352626389393014784/status/2107720244399657274)
- OpenAI Codex, 2026-10-06, r/codex (Reddit): “it’s more about the fact that we’re being excluded altogether while paying the same amount. they really ought to compensate us somehow. no idea how, though.” [source](https://www.reddit.com/r/codex/comments/1wz0m4z/are_we_europeans_missing_out_in_the_latest_update/pe7f6uc/)

### 10. Investigate unexpected usage increases

- OpenAI Codex, 2026-10-08, X search: OpenAI Codex, Codex CLI, Codex app (X): “.@openai @openaidevs why is codex usage draining so fast? yesterday: ide extension exhausted my 5-hour limit in 2–3 prompts (~35 min). today: codex cli went from 100% → 83% → 8% in just 2 completed prompts. i'm on the $20/month chatgpt plan. please investigate.” [source](https://twitter.com/1544181405777039360/status/2108056544944513503)
- Cursor, 2026-10-07, @cursor_ai (X): “@cursor_ai i'm currently having difficulty reaching cursor support directly. i'd like someone from @cursor_ai to investigate the usage/session logs and tell me which session or device generated these requests.” [source](https://twitter.com/1821522139339759616/status/2107960546335297719)
- Claude Code, 2026-10-05, r/ClaudeCode (Reddit): “is there an issue with claude-code and opus since my weekly reset last night? i consumed in one day what i usually consume in 3 days, without any real change in my usage.” [source](https://www.reddit.com/r/ClaudeCode/comments/1wydtze/unexplained_high_consumption_with_opus_since_last/)

### 11. Responsive triage of reported bugs

- OpenAI Codex, 2026-10-15, X search: OpenAI Codex, Codex CLI, Codex app (X): “@pvncher @davis7 if you guys can repro a thing, why not work with the affected users to fix high priorities bugs! can’t agree more; the behavior of codex app lately were so bad and i got no support. i switched to claude for now. @pvncher [link]” [source](https://twitter.com/3061871490/status/2110747932374991045)
- OpenCode, 2026-10-05, @opencode (X): “hey, @opencode could someone from the team have a look on it. [link] fyi @thdxr without it i can't use opencode with anthropic models at my work unfortunately.” [source](https://twitter.com/2207592346/status/2107082306724778082)
- Pi, 2026-10-02, @pidotdev (X): “@badlogicgames @pidotdev when i report bugs, you auto-close it, so what's the point?” [source](https://twitter.com/25336778/status/2106075751027970537)

### 12. Human review and escalation of stuck tickets

- Cursor, 2026-10-17, @cursor_ai (X): “sept 30, grok bot support's ai assistant on my urgent ticket: "i'm closing this duplicate conversation now." my first ask was one folder restored. three weeks later, still no fix. t-g38867 / t-g40511. page 1 of 7 @cursor_ai @grok @bot @spacexai @xai @elonmusk @mntruell [link]” [source](https://twitter.com/302447241/status/2111410478601658835)
- Cursor, 2026-10-10, @cursor_ai (X): “hey, @bot, can you expedite my @cursor_ai support ticket t-h898? @support, any help, please? @grok?” [source](https://twitter.com/38459218/status/2108966302962373053)
- Cursor, 2026-10-10, @cursor_ai (X): “ai can answer. who can take responsibility? @cursor_ai @mntruell @amanrsanger @sualehasif996: please assign a human owner to review this documented support failure and my $66 dispute. the essay and evidence are below. what is the human appeal path? [link]” [source](https://twitter.com/1765642511757000704/status/2108842056672215267)

## Every agent

| Agent | Overall rank | Reading | Customer love | 95% interval | n | Praise | Complaint |
|---|---|---|---|---|---|---|---|
| [Amp](https://feedbackbench.com/coding-agents/agents/amp.md) | 5 | 1st of 8 | 0.612 | 0.575–0.652 | 38 | 29 | 9 |
| [OpenAI Codex](https://feedbackbench.com/coding-agents/agents/codex.md) | 10 | 2nd of 8 | 0.560 | 0.513–0.608 | 391 | 74 | 317 |
| [OpenCode](https://feedbackbench.com/coding-agents/agents/opencode.md) | 3 | 3rd of 8 | 0.530 | 0.485–0.577 | 127 | 22 | 105 |
| [Factory](https://feedbackbench.com/coding-agents/agents/factory.md) | 6 | 4th of 8 | 0.507 | 0.478–0.537 | 37 | 6 | 31 |
| [Google Antigravity](https://feedbackbench.com/coding-agents/agents/antigravity.md) | 14 | 5th of 8 | 0.483 | 0.452–0.515 | 99 | 12 | 87 |
| [Kiro](https://feedbackbench.com/coding-agents/agents/kiro.md) | 13 | 6th of 8 | 0.481 | 0.462–0.504 | 45 | 3 | 42 |
| [Claude Code](https://feedbackbench.com/coding-agents/agents/claude-code.md) | 1 | 7th of 8 | 0.416 | 0.375–0.462 | 398 | 31 | 367 |
| [Cursor](https://feedbackbench.com/coding-agents/agents/cursor.md) | 7 | 8th of 8 | 0.409 | 0.365–0.453 | 541 | 50 | 491 |
| [Devin](https://feedbackbench.com/coding-agents/agents/devin.md) | 2 | Too few posts | – | – | 26 | 7 | 19 |
| [Cline](https://feedbackbench.com/coding-agents/agents/cline.md) | 11 | Too few posts | – | – | 16 | 0 | 16 |
| [GitHub Copilot](https://feedbackbench.com/coding-agents/agents/copilot.md) | 9 | Too few posts | – | – | 15 | 4 | 11 |
| [Zed](https://feedbackbench.com/coding-agents/agents/zed.md) | 8 | Too few posts | – | – | 13 | 1 | 12 |
| [Pi](https://feedbackbench.com/coding-agents/agents/pi.md) | 4 | Too few posts | – | – | 9 | 4 | 5 |
| [Warp](https://feedbackbench.com/coding-agents/agents/warp.md) | 15 | Too few posts | – | – | 9 | 2 | 7 |
| [Conductor](https://feedbackbench.com/coding-agents/agents/conductor.md) | 12 | Too few posts | – | – | 6 | 2 | 4 |
| [Augment Code](https://feedbackbench.com/coding-agents/agents/augment.md) | 17 | Too few posts | – | – | 4 | 0 | 4 |
| [Grok Build](https://feedbackbench.com/coding-agents/agents/grok-build.md) | 16 | Too few posts | – | – | 0 | 0 | 0 |

## Posts

Receipts rule: Up to 5 praise and 5 complaint posts per area and 3 per criterion. Each is a whole post of 60 to 450 characters (700 for areas) with at least 8 words beyond handles and links, that judges the criterion, whose labels are all praise or all complaint, and that contains no slur. Posts that touch the fewest criteria come first, then posts of at most 280 characters, then the newest. A second large language model reads the first 3 candidates per slot and keeps a post only if it clearly praises, or clearly complains about, the agent on that criterion. Links and personal details removed by the source show as marks such as [link].

### Amp

- Praise, 2026-10-15, @AmpCode (X): “@tobimori @steveruizok @chatgpt @ampcode oh sure. yeah, no tool is perfect. i'm sending minor bug reports / feature requests to them all the time. but amp is good, thoughtful, forward-thinking, they listen, and they ship!” [source](https://twitter.com/1796637816589529088/status/2110778863471177799)
- Praise, 2026-10-13, @AmpCode (X): “reported a bug in @ampcode, less than 30 minutes later i get a personal(!) email that it's solved and will be rolled out later today. wow! this is the bar now! kudos @nicolaygerold” [source](https://twitter.com/2385015511/status/2109987646034325646)
- Praise, 2026-10-08, @AmpCode (X): “@ampcode. this is a sweet way to acknowledge bug reporting and its fixed too [link]” [source](https://twitter.com/38651218/status/2108034167082811845)
- Complaint, 2026-10-13, @AmpCode (X): “@ampcode does [email] work? i send requests there, but i don't get confirmation that it was received nor hear back from anyone.” [source](https://twitter.com/19506770/status/2110018658282160213)
- Complaint, 2026-09-23, @AmpCode (X): “@sqs @ampcode happened to us as well. we gave up on support and about to setup new accounts. seems like very common issue.” [source](https://twitter.com/1089515309122367489/status/2102754710373691815)
- Complaint, 2026-09-07, @AmpCode (X): “@ampcode hi @sqs, can you help me? it seems no one has responded to the bug report i submitted through the web.” [source](https://twitter.com/1455730994976227331/status/2096832701366141307)

### OpenAI Codex

- Praise, 2026-10-10, X search: OpenAI Codex, Codex CLI, Codex app (X): “the bug is fixed thanks to the quick turnaround from openai support. appreciate it! #openai #codex [link]” [source](https://twitter.com/128682412/status/2108709486777204982)
- Praise, 2026-10-05, r/codex (Reddit): “hi everyone, quick update: i got a response from support, and it turns out the issue was indeed on their end. my credits have now been restored, so hopefully everything will be sorted out for you guys as well! thanks everyone for your replies and help! :)” [source](https://www.reddit.com/r/codex/comments/1wvw1fz/62500_promotional_credits_suddenly_disappeared/pe1qiin/)
- Praise, 2026-09-30, r/codex (Reddit): “thanks "you have been granted a prorated refund of €53.83 based on your usage." :)” [source](https://www.reddit.com/r/codex/comments/1wt4x3u/fyi_if_youre_in_the_eu_you_can_easily_receive_a/pcxzqx3/)
- Complaint, 2026-10-17, r/codex (Reddit): “not the only one, a good amount of us had this happen to us and there has been no word or anything. crazy.” [source](https://www.reddit.com/r/codex/comments/1x7zs7h/usage_sitting_at_0/ph93osm/)
- Complaint, 2026-10-15, r/codex (Reddit): “yeah smth similar happened to me too. they told me, yeah you qualify, go buy pro 200 and we will fix it, so i bought it, showed them, then they told me they gonna take it further up w "specialists", and then ghosted since 2 weeks...” [source](https://www.reddit.com/r/codex/comments/1x45q9b/codex_usage_and_operation_discussion_last_updated/pgtnw7s/)
- Complaint, 2026-10-13, X search: OpenAI Codex, Codex CLI, Codex app (X): “day 8: it's been eight days!!! still no response to my appeal!!! #chatgpt #openai #codex” [source](https://twitter.com/1348656253870895104/status/2109855607813787790)

### OpenCode

- Praise, 2026-10-18, @opencode (X): “@opencode update: it was clear @opencode was in contact with all the providers, their communication was quick and on point. @googlecloud contacted me within an hour of my report and i have got everything solved. thank you!” [source](https://twitter.com/1510523397549215745/status/2111720976228536471)
- Praise, 2026-10-18, @opencode (X): “update: it was clear @opencode was in contact with all the providers, their communication was quick and on point. @googlecloud contacted me within an hour of my report and i have got everything solved. thank you! [link]” [source](https://twitter.com/1510523397549215745/status/2111721289933086846)
- Praise, 2026-10-18, @opencode (X): “for those impacted by @opencode key compromise, email them. they're being gracious in working through this and figuring out refunds.” [source](https://twitter.com/1917592527462621186/status/2111843043984769445)
- Complaint, 2026-10-18, @opencode (X): “dear @opencode, you gotta fix it. show some decency by doing some communication. otherwise serious workloads are going to jump out.” [source](https://twitter.com/513178685/status/2111774372260462783)
- Complaint, 2026-10-18, @opencode (X): “@notjamesbennett @opencode one of the tiresome things while contributing with opencode is the awful issues management. plenty of high roi pr’s get closed as not planned while fluff like “tabs” are shipped.” [source](https://twitter.com/1267062923073073158/status/2111786246255317424)
- Complaint, 2026-10-18, @opencode (X): “@opencode @thdxr @jayair adding the rest of the founding team for visibility: @fanjiewang @aeduhm — day 13, still no reply on the $10 ach refund requested oct 7. @opencode @thdxr @jayair #opencode” [source](https://twitter.com/243472370/status/2111920508405202988)

### Factory

- Praise, 2026-10-04, @FactoryAI (X): “@devinofrivia @droid @factoryai droid is so awesome man. they have a very responsive team who listens to user feedback and they're moving quickly” [source](https://twitter.com/1921198173110104066/status/2106769297888641084)
- Praise, 2026-10-03, @FactoryAI (X): “@matansf @factoryai as a proud factory customer, can confirm. honestly pretty much never had a company spend more time with me and my team, and with real experts, not salespeople.” [source](https://twitter.com/19016936/status/2106468908257755169)
- Praise, 2026-09-07, @droid (X): “@da7_tech @droid did u try emailing them? they respond weekdays i had an issue couple weeks ago with billing and they were quite nice on support and fixed it for me” [source](https://twitter.com/70830663/status/2097000057631551922)
- Complaint, 2026-10-14, @FactoryAI (X): “@enoreyes @tonychang430 @herdrdev @orca_build @cognition @tryreplicas @bot @claudeai @conductor_build @factoryai the worst ide to ever exist. they kicked me from their discord after i complained about it. it's really shit.” [source](https://twitter.com/2080539111665147904/status/2110321811091337486)
- Complaint, 2026-10-10, @FactoryAI (X): “@factoryai i've been trying to contact you about the max voucher giveaway, but i haven't got any response yet... i know for sure it's hard to manage this volume of responses, but i've been waiting for over a week now... thx in advance.” [source](https://twitter.com/2095734015697285127/status/2108829446564163915)
- Complaint, 2026-10-10, @FactoryAI (X): “@factoryai i was one of the first to apply to your $200 max plans and i still haven’t received anythingc got an email where someone from support even said they’ll send me one 😭” [source](https://twitter.com/1729247211953827840/status/2108849289497641182)

### Google Antigravity

- Praise, 2026-10-08, @antigravity (X): “@vznrw @vzniedersachsen @google @antigravity has given the chillguy account the €5.59 back - i can't find the post anymore, i just had a limit, i'm still shocked 🤯 but it's very good 🥹😊 [link]” [source](https://twitter.com/1897779361178148864/status/2108005654111650089)
- Praise, 2026-10-03, @antigravity (X): “@antigravity @_mohansolo i'm gonna assume my rant made them correct it. thanks @antigravity ily [link]” [source](https://twitter.com/1751885469233942528/status/2106323910182731923)
- Praise, 2026-09-27, @antigravity (X): “@1994aab @petergyang @antigravity you can always use /feedback in the agy client :) i also have an enterprise account, the support there is awesome, you can open support tickets via gcp, that channel works well.” [source](https://twitter.com/145722617/status/2104164761198059814)
- Complaint, 2026-10-15, r/google_antigravity (Reddit): “i don't mind the money much i only got the 8.99 usd/mo discount they're heavily advertising at universities in [address] for the pro plan (first four years only) but still stings how there's no communication whatsoever” [source](https://www.reddit.com/r/google_antigravity/comments/1x57x1m/ai_pro_new_ai_plus/pgtww27/)
- Complaint, 2026-10-15, @antigravity (X): “@antigravity @googledeepmind @google are you going to continue ignoring the issues your own users are experiencing with antigravity and the gemini app?! [link]” [source](https://twitter.com/1896160400716267520/status/2110792347567173798)
- Complaint, 2026-10-14, @antigravity (X): “@antigravity it's mind boggling how much of a fuck you give about what pro users are telling you under all posts!” [source](https://twitter.com/848501249880272896/status/2110420227007643818)

### Kiro

- Praise, 2026-09-13, r/kiroIDE (Reddit): “that's not necessary. they told me that same thing initially and i pushed back and they said they'd forward to the kiro team. next day it was resolved.” [source](https://www.reddit.com/r/kiroIDE/comments/1wf62bw/i_recieved_aws_kiro_plus_credits_under_their/p9lrru4/)
- Complaint, 2026-10-16, r/kiroIDE (Reddit): “me too. i’m from [address]. i wrote to customer support but it didn’t help.” [source](https://www.reddit.com/r/kiroIDE/comments/1x74j33/stripe_declined_all_my_cards/ph1g2k8/)
- Complaint, 2026-10-12, r/kiroIDE (Reddit): “the billing and support form? i'm unable to submit for some odd reason. the submit button clicks but my message doesn't submit. i raised a case on aws and still nothing after almost 3 weeks.” [source](https://www.reddit.com/r/kiroIDE/comments/1x43q66/account_suspension_after_fable_release/pfgkxbf/)
- Complaint, 2026-09-29, r/kiroIDE (Reddit): “same issue. i created case it's still waiting a assignment. i sent dm u/awssupport. they basically said "cases are assigned in the order they're received, but our support team has been made aware. continue to keep an eye on your case for updates."” [source](https://www.reddit.com/r/kiroIDE/comments/1wssg6w/please_how_can_i_fix_this/pcspp9z/)

### Claude Code

- Praise, 2026-10-10, @claude_code (X): “@claudedevs @claudeai @claude_code update, i got the perks now. thanks for the quick turn around!” [source](https://twitter.com/383156096/status/2108954762754535625)
- Praise, 2026-10-10, @ClaudeDevs (X): “we’re re-reviewed and in now. thanks, @claudedevs and @anthropicai !” [source](https://twitter.com/618787847/status/2108890909160960311)
- Complaint, 2026-10-18, @ClaudeDevs (X): “so now i am trying to request a refund but @claudedevs has made so impossible to do that. 1. get help (left bottom corner account popup) - doesn't work [link]” [source](https://twitter.com/203435236/status/2111723690564128962)
- Complaint, 2026-10-17, @ClaudeDevs (X): “@trq212 @bcherny @claudeai @claudedevs the support bot says i will *not* get a refund despite only using this new account for less than 11 hours and using up less than 20% of the weekly limit. seriously. what am i supposed to do here??” [source](https://twitter.com/1464939849270632464/status/2111411060305703219)
- Complaint, 2026-10-17, @ClaudeDevs (X): “@claudedevs my api credits are not reflecting in my console account. i have tried chatting with your support agent, but it says it cannot resolve it. i am unable to find any other support channel” [source](https://twitter.com/1794629053766668288/status/2111422660441944519)

### Cursor

- Praise, 2026-10-15, @cursor_ai (X): “@ainponce @spacexai @grok @cursor_ai @x @supergrok very easy, to be honest, i linked the accounts, paid the membership, and the refund from cursor for the remaining days arrived immediately.” [source](https://twitter.com/1295538526684172289/status/2110531443017539722)
- Praise, 2026-10-15, @cursor_ai (X): “@eastsavin @elonmusk @bot @xai @cursor_ai i got refunded and given a plan that matched my usage.” [source](https://twitter.com/790781280/status/2110577555787120825)
- Praise, 2026-10-14, @cursor_ai (X): “@xonecas @spacexai @cursor_ai @poteto great to hear it's resolved. agreed, the humans on support have been excellent.” [source](https://twitter.com/454760366/status/2110381437119594774)
- Complaint, 2026-10-18, @cursor_ai (X): “@cursor_ai day 3 of trying to get support. (super subscription, cant use anything).” [source](https://twitter.com/1746480008787525632/status/2111760369244869063)
- Complaint, 2026-10-18, @cursor_ai (X): “@cursor_ai pls put me a dm, there is no chance i get any support with my super plan. i am running out of options and its several days now without access” [source](https://twitter.com/1746480008787525632/status/2111818535559188784)
- Complaint, 2026-10-18, @cursor_ai (X): “@grok @bot @cursor_ai @leerob @elonmusk [link] redirects to [link] which is a broken page, see screen attached. i've sent an email to [email] and was no help. calling for a real human to step in. [link]” [source](https://twitter.com/1592584845875617794/status/2111843584572018748)

### Devin

- Praise, 2026-10-05, r/ClaudeCode (Reddit): “i missed to unsubscribe a day after renewal, they refunded me instantly my max subscription (went to swe devin since). you may have been unlucky but they are still fair on this part” [source](https://www.reddit.com/r/ClaudeCode/comments/1wym92f/anthropic_stole_my_money_and_my_tokens/pe40r57/)
- Praise, 2026-10-02, @DevinAI (X): “@jensenloke @devinai i'd like to point out they fix this in less than 24 hours. bruh” [source](https://twitter.com/415168859/status/2106076895313788974)
- Praise, 2026-09-22, @cognition (X): “@tomasvorel @cognition @devindesktop @dabit3 i love the team, at least they take my feedback seriously... so trust them, we can see how hard they try to bring cloud to local” [source](https://twitter.com/1767985295910383616/status/2102338341207470495)
- Complaint, 2026-09-28, @cognition (X): “@cognition we signed up for the devin for startups program a week ago and got no response can we have some help” [source](https://twitter.com/2078904340094324737/status/2104704138881769712)
- Complaint, 2026-09-16, @cognition (X): “@codermatt @cognition i highlighted this to them a month ago, still not fixed” [source](https://twitter.com/2078979683388108800/status/2100214127310643244)
- Complaint, 2026-09-23, @cognition (X): “@devindesktop @cognition there support sucks and the payment is not even working and support form not workign either tried on 3 devices 3 accounts 3 working cards and still payment not working. [link]” [source](https://twitter.com/1900952240342659072/status/2102575178966356397)

### Cline

- Complaint, 2026-10-04, @cline (X): “@cline i messaged you on dm and discord to explain how to do this, but you never got back to me.” [source](https://twitter.com/428160926/status/2106854559079399476)
- Complaint, 2026-09-27, r/CLine (Reddit): “but the customer care won’t even reply.. i’m sending emails back to back since three days” [source](https://www.reddit.com/r/CLine/comments/1wr5rt6/hi_cline_support_teami_am_writing_regarding/pcb9elq/)
- Complaint, 2026-09-19, @cline (X): “so turns out @cline and team are just as bad as @opencode maybe it’s because i’m from the old school apple alumni but we used to help customers and deliver quality products and customer service. these products seem to be cheap in build and management. do better.” [source](https://twitter.com/1472210170629525504/status/2101202910042268070)

### GitHub Copilot

- Praise, 2026-10-12, r/GithubCopilot (Reddit): “file a support ticket to github. it should work just fine. had the same problem recently at work. they fixed in in like 3 hours” [source](https://www.reddit.com/r/GithubCopilot/comments/1x4de26/github_copilot_metered_billing_via_azure/pfj0k3q/)
- Complaint, 2026-10-14, r/GithubCopilot (Reddit): “had a open a support ticket and wait 5 days to get it resolved from backend” [source](https://www.reddit.com/r/GithubCopilot/comments/1x4de26/github_copilot_metered_billing_via_azure/pgo88pi/)
- Complaint, 2026-09-14, r/GithubCopilot (Reddit): “no answer still…. it’s been 5 days since i made support ticket” [source](https://www.reddit.com/r/GithubCopilot/comments/1wef2py/wrong_info_in_billing_blocked_me_from_subscripting/p9runri/)
- Complaint, 2026-09-07, r/GithubCopilot (Reddit): “i'm looking to sign up my startup for github copilot business or enterprise, which requires support to activate it. i've opened a support ticket as github directed, and i haven't received a response from the github/copilot team in three weeks.” [source](https://www.reddit.com/r/GithubCopilot/comments/1w9k0ag/github_support_not_responding_to_copilot/)

### Zed

- Complaint, 2026-09-24, r/ZedEditor (Reddit): “all the things i want have prs already, open for months, ignored from the beginning on or in the middle of the review by the maintainers. it won't help if i open another pr or spam comments.” [source](https://www.reddit.com/r/ZedEditor/comments/1wjp5nq/popular_zed_fork_where_the_community_is_more/pbpijgu/)
- Complaint, 2026-09-04, @zeddotdev (X): “@zeddotdev @huacnlee my 2 years pr just got merge last 2 months ago hahaha” [source](https://twitter.com/932727389523558400/status/2095767592699089336)
- Complaint, 2026-10-03, r/ZedEditor (Reddit): “just did a quick search and there are multiple discussions, some even go back about two years and so far at least it didn’t happen… don’t get me wrong, i love zed and i don’t want to judge or criticize priorities of the maintainers but web browser integration in any kind of way is apparently not very high on their list and they do have a history of letting prs rot forever…i can fully understand why op rather forks than trying to contribute it…” [source](https://www.reddit.com/r/ZedEditor/comments/1wwe1hf/zed_fork_with_a_builtin_browser_tab_byok_ai_no/pdkw8rt/)

### Pi

- Praise, 2026-10-02, r/PiCodingAgent (Reddit): “i'm the guy who created the #3 issue 🙈 thanks for working on that!” [source](https://www.reddit.com/r/PiCodingAgent/comments/1wuty3r/i_made_a_pi_extension_that_improves_compaction/pdgkwct/)
- Praise, 2026-09-29, @pidotdev (X): “@pidotdev @openai @earendil and it's fixed 💪 thanks for the quick update” [source](https://twitter.com/1213201579668459520/status/2105011556207436102)
- Complaint, 2026-10-12, r/PiCodingAgent (Reddit): “it should be pr, but doing pr in official pi repo is so difficult, it auto closes and too much approvals required. discussing with maintainers” [source](https://www.reddit.com/r/PiCodingAgent/comments/1x29wp1/pibolt_073_the_same_pi_compiled_to_native_code_38/pfifptq/)
- Complaint, 2026-10-06, r/PiCodingAgent (Reddit): “sadly current pi repo will auto close issues because so many ai bots spamming them, and it make harder to reach them out for something like this” [source](https://www.reddit.com/r/PiCodingAgent/comments/1wyel94/introducing_pibolt_the_same_pi_you_all_with_35/pe5l2f4/)
- Complaint, 2026-10-02, @pidotdev (X): “@badlogicgames @pidotdev when i report bugs, you auto-close it, so what's the point?” [source](https://twitter.com/25336778/status/2106075751027970537)

### Warp

- Praise, 2026-09-15, @warpdotdev (X): “@abhishocked @warpdotdev i have found the team very willing to accept prs. i’m working on my 4th right now.” [source](https://twitter.com/9415042/status/2099704852334916050)
- Complaint, 2026-09-23, @warpdotdev (X): “@peicodes i've been trying to an @warpdotdev pr reviewed for a month. mind taking a look? [link]” [source](https://twitter.com/7910872/status/2102577452593848467)
- Complaint, 2026-09-19, @warpdotdev (X): “@vikvang1 @warpdotdev and that was exactly what i said. unapologetic customer support” [source](https://twitter.com/1624472822503583744/status/2101155225738616985)
- Complaint, 2026-09-19, @warpdotdev (X): “@warpdotdev windows app has unexpected bugs which i have lost count. now i am unable to drag it on the machine to move the window. but warp customer support doesn’t care. how can a company go so pathetic after open sourcing their codebase 🤦🏽♂️” [source](https://twitter.com/1624472822503583744/status/2101339256786677876)

### Conductor

- Praise, 2026-10-10, r/conductorbuild (Reddit): “commenting for visibility: the very helpful support team / sam over at conductor let me know this was a consequence of how i configured auth for codex. at some point i switched to the "recommended" "chatgpt" authentication mode, switching back to cli has fixed it.” [source](https://www.reddit.com/r/conductorbuild/comments/1x1nwwg/codex_how_to_enable_image_generation_image_gen_in/peymqia/)
- Praise, 2026-09-24, r/conductorbuild (Reddit): “i like that it fits my workflow. everything i need is right there. they are very responsive to addressing issues as well.” [source](https://www.reddit.com/r/conductorbuild/comments/1wp7deq/favourite_thing_in_conductor/pbuil6i/)
- Complaint, 2026-10-14, @conductor_build (X): “@enoreyes @tonychang430 @herdrdev @orca_build @cognition @tryreplicas @bot @claudeai @conductor_build @factoryai the worst ide to ever exist. they kicked me from their discord after i complained about it. it's really shit.” [source](https://twitter.com/2080539111665147904/status/2110321811091337486)
- Complaint, 2026-10-17, @conductor_build (X): “@conductor_build hey guys what’s wrong? pro account has blocked my both: local and cloud tasks i’m working on 🤬 why?! i’m completely blocked, cannot do my job and no answer from support for hours… [link]” [source](https://twitter.com/48801561/status/2111327793233739896)
- Complaint, 2026-10-17, @conductor_build (X): “@charlieholtz @jacksondecampos hey guys please help @conductor_build terminated all of my sessions, and now i can’t sign in and my work is completely stuck!! both local and cloud, no answers from support by email, i’m in a huge trouble… i was a huge fan of your product for a year…” [source](https://twitter.com/48801561/status/2111499954476949792)