# Account and support (`account`)

Feedback Bench, coding agents, built 2026-10-19, window 2026-08-31 to 2026-10-18. Web page: https://feedbackbench.com/coding-agents/#/criterion/account

Area of 4 criteria. How does the vendor treat your account?

Criteria: [Support, refunds and issue handling](https://feedbackbench.com/coding-agents/criteria/account.support.md), [Wrong charges, failed payments and plan provisioning](https://feedbackbench.com/coding-agents/criteria/account.billing_errors.md), [Account bans and access restrictions](https://feedbackbench.com/coding-agents/criteria/account.bans_restrictions.md), [Data retention, training use and deployment isolation](https://feedbackbench.com/coding-agents/criteria/account.data_privacy.md)

Rated user-weeks, all agents: 3681. Complaint share: 89%.

## The brief

Written by large language models from this page's numbers and the posts it quotes, then checked: every number in the text is in the build. Interpretation, not measurement.

Amp leads support and account, but the lead does not hold across the area. On single criteria, it ranks high only on helpful support. OpenCode and OpenAI Codex rank high on both helpful support and no unfair bans, but OpenCode ranks low on correct charges. No agent ranks high on correct charges or on protecting data. Cursor is last of 11 and ranks low on support and on bans, as does Google Antigravity. Claude Code and Kiro rank low on support. No area has a larger share of complaints: 88.9% of rated user-weeks complain.

## How it breaks

Rule: A separate pass sorts complaints into failure modes. For each criterion with at least 30 complaining user-weeks, a large language model reads 150 complaint posts drawn at random and names 4 to 8 failure modes; a second large language model then puts every complaint post on that criterion in one mode, or in Other when it fits none. Modes are fixed once named, and new posts are sorted into them each week. A mode counts distinct user-weeks with a complaint in it, per agent; across agents, one user-week per agent. Modes do not change the labels or the Feedback Score. Examples: up to 3 posts per mode from different users, chosen and checked as receipts are.

The largest failure is support tickets that are ignored or left unresolved, at 493 user-weeks. Cursor users account for 34% of these. Refunds that are refused or never processed come next, and Cursor is again the largest source. Users say accounts are suspended without notice or a stated reason, and 46% of those user-weeks come from Claude Code users. Charges after cancellation or without authorization lead the billing complaints, with 42% from Cursor users.

### [Support, refunds and issue handling](https://feedbackbench.com/coding-agents/criteria/account.support.md)

1537 complaining user-weeks.

| Failure mode | User-weeks | Posts | Agents (user-weeks) | Definition |
|---|---|---|---|---|
| Support tickets ignored or left unresolved | 493 | 576 | Cursor 166, Claude Code 115, OpenAI Codex 87, OpenCode 41, Google Antigravity 29, Kiro 19, Cline 7, GitHub Copilot 7, Devin 7, Factory 7, Warp 3, Amp 2, Conductor 2, Zed 1 | Support emails, tickets, DMs or tagged public posts get no reply, or only stock replies, for days to weeks, or the case is closed with the problem still there; cases where a bot is the main barrier are out. |
| Refunds refused or never processed | 285 | 341 | Cursor 120, OpenAI Codex 70, Claude Code 56, OpenCode 17, Google Antigravity 10, Cline 5, Kiro 4, Devin 2, Factory 1 | Requests for refunds or credit restoration after unwanted charges, burned usage, downtime or quick cancellation are denied, ignored, or blocked by strict or changed policies; billing errors that never reach a refund request are out. |
| AI support bot blocks human escalation | 210 | 266 | Cursor 112, Claude Code 46, OpenAI Codex 40, Google Antigravity 6, Devin 2, Kiro 2, GitHub Copilot 1, Factory 1 | The vendor's support chatbot or automated email system answers in loops, makes up policies or settings, closes tickets as duplicates, or will not hand the user to a human; slow human replies with no bot involved are out. |

### [Wrong charges, failed payments and plan provisioning](https://feedbackbench.com/coding-agents/criteria/account.billing_errors.md)

924 complaining user-weeks.

| Failure mode | User-weeks | Posts | Agents (user-weeks) | Definition |
|---|---|---|---|---|
| Charges after cancellation or without authorization | 222 | 259 | Cursor 94, Claude Code 57, OpenAI Codex 39, OpenCode 12, Kiro 6, GitHub Copilot 5, Devin 4, Amp 2, Cline 2, Google Antigravity 1 | The user is charged for a plan they cancelled, deleted, never chose or were trialing, or is charged twice for the same thing; usage-based overage charges are out. |
| Paid plan not provisioned after payment | 176 | 210 | Cursor 54, Claude Code 34, OpenAI Codex 30, OpenCode 22, Google Antigravity 16, Kiro 5, Cline 4, Factory 4, GitHub Copilot 2, Devin 2, Conductor 1, Warp 1, Zed 1 | Payment goes through but the account stays on free, gets downgraded or locked, or the entitlement doesn't carry over to linked products or devices; covers successful payments only, not declined ones. |
| Valid payment methods declined at checkout | 131 | 162 | Kiro 29, OpenCode 27, Claude Code 24, OpenAI Codex 21, Cursor 18, Factory 4, Google Antigravity 3, Devin 2, Amp 1, Cline 1, GitHub Copilot 1 | The checkout or renewal flow rejects working cards, local payment methods or 3DS-verified transactions, or offers no usable method in the user's region, so the user cannot pay at all; charges that succeed but go wrong are out. |

### [Account bans and access restrictions](https://feedbackbench.com/coding-agents/criteria/account.bans_restrictions.md)

944 complaining user-weeks.

| Failure mode | User-weeks | Posts | Agents (user-weeks) | Definition |
|---|---|---|---|---|
| Sudden suspension without notice or stated reason | 318 | 364 | Claude Code 147, OpenAI Codex 60, Cursor 40, OpenCode 34, Google Antigravity 26, Pi 3, GitHub Copilot 2, Amp 1, Cline 1, Conductor 1, Devin 1, Factory 1, Kiro 1 | A paying user's account is suspended, banned or blocked without warning, and the notice gives at best a generic reason such as 'suspicious usage' or a policy violation, so the user cannot tell what triggered it; bans clearly tied to a named cause like third-party harnesses, region or multiple accounts are out. |
| Multi-account or identity signals trigger false bans | 132 | 153 | Claude Code 58, OpenAI Codex 27, Google Antigravity 20, Cursor 14, Kiro 7, OpenCode 4, Devin 1, Pi 1 | Accounts are blocked because they were flagged as linked to other accounts, duplicated through email relays, or failed ID or age verification, often hitting legitimate personal and work accounts held by the same person; region-based blocks are out. |
| Regional, VPN or IP-based access blocking | 119 | 132 | Claude Code 31, OpenCode 24, OpenAI Codex 20, Cursor 20, Google Antigravity 19, Kiro 2, Amp 1, Devin 1, Zed 1 | Users are refused access or suspended because of their country, embargo or supported-countries rules, or because they connect through a VPN, VPS or datacenter IP, even when they actually live in a supported location; bans for usage behaviour are out. |

### [Data retention, training use and deployment isolation](https://feedbackbench.com/coding-agents/criteria/account.data_privacy.md)

397 complaining user-weeks.

| Failure mode | User-weeks | Posts | Agents (user-weeks) | Definition |
|---|---|---|---|---|
| User code used for training despite opt-out | 84 | 88 | Claude Code 29, OpenAI Codex 22, OpenCode 18, Google Antigravity 10, Cursor 3, GitHub Copilot 1, Pi 1 | Users' prompts, code or session history are used, or suspected of being used, for model training even though they opted out or pay for a plan: settings switch back on after updates, opt-out toggles are hidden or split across products, and feedback prompts send whole sessions with one click; general distrust of a vendor that names no specific training practice does not count. |
| No zero-retention or private deployment option | 75 | 78 | Claude Code 27, OpenCode 16, OpenAI Codex 11, Zed 11, Cursor 6, Google Antigravity 2, GitHub Copilot 1, Kiro 1 | The product requires sending code and sessions to the vendor's cloud and keeping them there, with no zero-data-retention mode, offline or air-gapped mode, regional hosting, or a way to see or export what is stored, so contractual, residency or enterprise security rules forbid its use; cases where an isolated deployment exists but the user did not configure it do not count. |
| Personal data and secrets leaked into outbound content | 43 | 46 | Claude Code 27, OpenAI Codex 5, OpenCode 4, Cursor 3, Google Antigravity 2, Devin 1, Pi 1 | The agent puts the user's email, identity or session IDs, or unredacted secrets and personal data, into provider requests, outgoing HTTP headers, commits or transcripts, for example when compaction skips redaction or environment variables get dumped; account takeover by outside attackers does not count. |

## Top requests

What users ask to add or change, most asked first. 1413 user-weeks ask for something. Requests do not change the Feedback Score. Rule: A separate pass by a large language model reads every counted post and extracts what the user asks the agent or its vendor to add or change, with the criteria it maps to and a short normalised wording; it does not touch the labels or the Feedback Score. A large language model groups the wordings within each criterion (the first criterion the request maps to) into themes, and a second pass merges themes that ask for the same change under different criteria; a merged theme sits under the criterion most of its requests map to, and code counts it once. A theme counts distinct user-weeks that ask for it, per agent; across agents, one user-week per agent. Themes asked in fewer than 2 user-weeks, and requests that share no theme, are not shown. Examples: up to 3 posts per theme from different users, without slurs: whole posts of 60 to 450 characters with at least 8 words beyond handles and links, posts of at most 280 characters first, then the newest.

| Rank | Request | Criterion | User-weeks | Posts | Agents (user-weeks) |
|---|---|---|---|---|---|
| 1 | Fix account linking and unification | [Support, refunds and issue handling](https://feedbackbench.com/coding-agents/criteria/account.support.md) | 69 | 80 | Cursor 63, Claude Code 2, Devin 2, Google Antigravity 1, OpenAI Codex 1 |
| 2 | Human review and appeals for bans | [Support, refunds and issue handling](https://feedbackbench.com/coding-agents/criteria/account.support.md) | 64 | 76 | Claude Code 26, Cursor 24, Google Antigravity 5, OpenAI Codex 4, OpenCode 4, GitHub Copilot 1 |
| 3 | Faster, more responsive customer support | [Support, refunds and issue handling](https://feedbackbench.com/coding-agents/criteria/account.support.md) | 62 | 68 | Cursor 16, Claude Code 14, OpenAI Codex 8, Google Antigravity 5, Cline 5, Kiro 4, OpenCode 4, Factory 3, GitHub Copilot 1, Devin 1, Pi 1 |
| 4 | Refund usage lost to failures and outages | [Wrong charges, failed payments and plan provisioning](https://feedbackbench.com/coding-agents/criteria/account.billing_errors.md) | 61 | 62 | Claude Code 27, OpenAI Codex 15, Cursor 13, Google Antigravity 3, GitHub Copilot 1, OpenCode 1, Warp 1 |
| 5 | Reinstate banned or suspended accounts | [Account bans and access restrictions](https://feedbackbench.com/coding-agents/criteria/account.bans_restrictions.md) | 60 | 74 | Claude Code 22, Cursor 19, Google Antigravity 9, OpenAI Codex 3, Amp 2, Kiro 2, OpenCode 2, Pi 1 |
| 6 | Working refund process | [Support, refunds and issue handling](https://feedbackbench.com/coding-agents/criteria/account.support.md) | 58 | 64 | Cursor 20, Claude Code 15, OpenAI Codex 9, OpenCode 6, Google Antigravity 2, Cline 2, Devin 2, Factory 1, Kiro 1 |
| 7 | Human support for billing disputes | [Support, refunds and issue handling](https://feedbackbench.com/coding-agents/criteria/account.support.md) | 56 | 61 | Cursor 29, Claude Code 11, OpenCode 10, Google Antigravity 1, OpenAI Codex 1, GitHub Copilot 1, Devin 1, Factory 1, Kiro 1 |
| 8 | Availability in more countries | [Account bans and access restrictions](https://feedbackbench.com/coding-agents/criteria/account.bans_restrictions.md) | 53 | 56 | OpenCode 16, Google Antigravity 15, Claude Code 8, OpenAI Codex 8, Cursor 4, Kiro 2 |
| 9 | Access to human support instead of bots | [Support, refunds and issue handling](https://feedbackbench.com/coding-agents/criteria/account.support.md) | 45 | 53 | Cursor 21, Claude Code 17, Google Antigravity 3, OpenAI Codex 3, Devin 1 |
| 10 | Accurate status page and outage updates | [Support, refunds and issue handling](https://feedbackbench.com/coding-agents/criteria/account.support.md) | 42 | 45 | Google Antigravity 11, Claude Code 10, OpenAI Codex 9, Cursor 6, OpenCode 4, Devin 1, Factory 1 |
| 11 | Fix locked accounts and restore access | [Support, refunds and issue handling](https://feedbackbench.com/coding-agents/criteria/account.support.md) | 36 | 64 | Claude Code 14, Cursor 14, OpenAI Codex 3, OpenCode 2, Google Antigravity 1, Devin 1, Kiro 1 |
| 12 | Refunds or compensation for wasted usage | [Support, refunds and issue handling](https://feedbackbench.com/coding-agents/criteria/account.support.md) | 36 | 37 | OpenAI Codex 13, Claude Code 11, OpenCode 5, Cursor 4, Google Antigravity 2, Pi 1 |

### 1. Fix account linking and unification

- Cursor, 2026-10-18, @cursor_ai (X): “@elonmusk @petergyang @x @nikitabier @support my grok bot is still blocked from a bug that went live last monday, causing @cursor_ai to classify my account as ineligible for grok @bot, even though i have always had x premium+.” [source](https://twitter.com/1734426860606701568/status/2111909828134371490)
- Cursor, 2026-10-18, @cursor_ai (X): “i’m trying to unify my cursor, grok, grok bot and x accounts, all using the same email, but cursor credit blocks the merge and grok says it’s already part of another account setup. could the team help with this? thanks! @cursor_ai @bot @grok [link]” [source](https://twitter.com/1610850704511610886/status/2111757180345131465)
- Cursor, 2026-10-16, @cursor_ai (X): “@elonmusk @cursor_ai @grok @xai ticket t-h56848 i already use grok bot with supergrok. after linking my x account yesterday, cursor says the account is “already linked to a different grok account.” all my bots are here. why did linking break existing access? support can’t unlink.” [source](https://twitter.com/91778393/status/2111005633235628162)

### 2. Human review and appeals for bans

- Cursor, 2026-10-18, @cursor_ai (X): “@codeglitch yes, until you get banned for no stated reason with no appeals process or recourse. @cursor_ai support needs to get fixed.” [source](https://twitter.com/1730316704440348672/status/2111846306276573623)
- OpenAI Codex, 2026-10-17, r/codex (Reddit): “# appeal reviewed by human , bots shouldn't process an appeal” [source](https://www.reddit.com/r/codex/comments/1x7vzn5/pro_account_deactivated_with_no_explanation_and/ph8yco1/)
- Cursor, 2026-10-17, @cursor_ai (X): “my grok bot / cursor account was permanently banned with no clear explanation. i paid good money and it had replaced a $300/month agency. 3 emails asking for human review → only the ai “sam” replies: no review, no refund, permanent ban. ridiculous. @elonmusk @cursor_ai” [source](https://twitter.com/1168698756763664385/status/2111529306367176705)

### 3. Faster, more responsive customer support

- Cursor, 2026-10-18, @cursor_ai (X): “@elonmusk i sure wish @cursor_ai customer support got a massive upgrade! 6 days still waiting to fix my grok bot account!” [source](https://twitter.com/2459333396/status/2111891393945940324)
- Cursor, 2026-10-17, @cursor_ai (X): “@jacobwitt6 @cursor_ai fixed. thanks. would it not be better to have a monitored support account?” [source](https://twitter.com/24383169/status/2111435451387052314)
- Cursor, 2026-10-15, @cursor_ai (X): “@elonmusk @joehansen cursor customer service is tragic btw. needs a massive upgrade. a lot of us legacy account holders from x and grok having big problems specific to @cursor_ai.” [source](https://twitter.com/1964336108629536768/status/2110634146574000232)

### 4. Refund usage lost to failures and outages

- Google Antigravity, 2026-10-16, @antigravity (X): “@dredaicnc @antigravity .@officiallogank i’m getting same error and my usage limit reduced without any output ☹️ please do something [link]” [source](https://twitter.com/560049454/status/2111158268932641231)
- Claude Code, 2026-10-15, r/ClaudeCode (Reddit): “that’s what i was asking for. equivalent time that they knocked off back on the max plan but they wouldn’t do it.” [source](https://www.reddit.com/r/ClaudeCode/comments/1x62sro/max_subscription_but_only_pro_usage/pgswdqc/)
- OpenAI Codex, 2026-10-02, r/codex (Reddit): “completely fine with this - as long as the 100 that i do get actually work instead of 'thinking failed' (and yes, they seem to be counting against my quota).” [source](https://www.reddit.com/r/codex/comments/1wuzd3u/gpt6_pro_messages_drops_from_200_to_100_per_week/pdcedie/)

### 5. Reinstate banned or suspended accounts

- Amp, 2026-10-18, @AmpCode (X): “hi @ampcode, my amp account has been blocked since october 11 with the error “access blocked, please contact support.” i’ve emailed [email] multiple times but haven’t received any response. could someone from your team please review my case or help me? thank you!” [source](https://twitter.com/1415478917872328704/status/2111844060734591038)
- Claude Code, 2026-10-17, @ClaudeDevs (X): “@claudedevs @claudedevs i paid $125 for claude max but keep getting locked out, disrupting my work and income. please help restore access. if i’m ineligible, please let me export my chats and work and disconnect my accounts so i can move to another ai. thank you.” [source](https://twitter.com/1875619622755459072/status/2111521030376243228)
- Claude Code, 2026-10-17, @ClaudeDevs (X): “@claudedevs can you unban my account? i just used it for 3 hours and it stopped working. i just want to use it to create videos.” [source](https://twitter.com/1624425038089973763/status/2111308001139441833)

### 6. Working refund process

- OpenCode, 2026-10-18, @opencode (X): “@opencode @thdxr @jayair adding the rest of the founding team for visibility: @fanjiewang @aeduhm — day 13, still no reply on the $10 ach refund requested oct 7. @opencode @thdxr @jayair #opencode” [source](https://twitter.com/243472370/status/2111920508405202988)
- Claude Code, 2026-10-18, @ClaudeDevs (X): “claude has made refunds impossible!!! even customer support doesn't work!! whyyyy!?!!?! and why tf doesn't weekly limit reset when the plan renews!!! this makes absolutely nooo sense!! @claudedevs @claudeai @bcherny @anthropicai help me @theo [link]” [source](https://twitter.com/203435236/status/2111723679675793479)
- Cursor, 2026-10-16, @cursor_ai (X): “planning to switch to claude + opencode and downgrade cursor to $20 plan just for grokbot @ericzakariasson @cursor_ai @bot how do i get a refund? [link]” [source](https://twitter.com/1529553742886207489/status/2111159047009554680)

### 7. Human support for billing disputes

- Cursor, 2026-10-16, @cursor_ai (X): “@cursor_ai ultra plan at 1% usage, but cloud agents are billed to additional usage and blocked at the $20 cap. ticket t-h33808, open since oct 14 with no human reply. can someone from the team help? [link]” [source](https://twitter.com/1445438596685705216/status/2111035361958801641)
- Cursor, 2026-10-14, @cursor_ai (X): “wtf, i have been getting an ai automated response from @cursor_ai when i raise a complaint ticket about the @grok subscription plan through their app. yo @elonmusk , please assign a human to help me out resolving the issue i have been facing for the past hour. can you?” [source](https://twitter.com/1384836964084420608/status/2110349359732916463)
- Cursor, 2026-10-14, @cursor_ai (X): “@cursor_ai i've been waiting days for answers on cursor charging my team +$800 in just 3 days because you put grok 4.7 fast on the security review automation by mistake, and no answer at all. we spend more than 10k/month on cursor, and cant get an answer in 24h” [source](https://twitter.com/902678514498985984/status/2110281234152894726)

### 8. Availability in more countries

- Claude Code, 2026-10-17, @ClaudeDevs (X): “@claudedevs please relax your review process instead of banning all ips that may be related to china.” [source](https://twitter.com/2109916331789410304/status/2111339864037949868)
- OpenAI Codex, 2026-10-06, r/codex (Reddit): “amazing! again shipping something that’s not available for the eu. this is a joke.” [source](https://www.reddit.com/r/codex/comments/1wzdvpn/tibo_day_23/peb2i96/)
- Google Antigravity, 2026-10-06, @antigravity (X): “@adhidesign @googledeepmind @antigravity disable region limitations if you want more users” [source](https://twitter.com/2044443202724229120/status/2107441105860190717)

### 9. Access to human support instead of bots

- Cursor, 2026-10-18, @cursor_ai (X): “@grok @bot @cursor_ai @leerob @elonmusk i have already emailed support @ [link] and they have not been able to help. @leerob ? @elonmusk ?” [source](https://twitter.com/1592584845875617794/status/2111844371133821379)
- Claude Code, 2026-10-17, @ClaudeDevs (X): “@claudeai @claudedevs please someone help me, i can't get in contact with support at all [link]” [source](https://twitter.com/2096146575080734722/status/2111528090493157834)
- Cursor, 2026-10-16, @cursor_ai (X): “@cursor_ai @cursor_ai can you guys make it possible to reach an agent or anything in support? i am stuck in a loop and i need urgent support!! it shouldn't be this hard!!!” [source](https://twitter.com/1230377180259069952/status/2111184735389278562)

### 10. Accurate status page and outage updates

- OpenCode, 2026-10-18, @opencode (X): “dear @opencode, you gotta fix it. show some decency by doing some communication. otherwise serious workloads are going to jump out.” [source](https://twitter.com/513178685/status/2111774372260462783)
- Cursor, 2026-10-18, @cursor_ai (X): “yo @bot how about disclosing this and giving people like me an incident link to follow? i’m waiting.. @spacexai @cursor_ai @grok [link]” [source](https://twitter.com/25778810/status/2111682201461141713)
- OpenCode, 2026-10-18, @opencode (X): “@opencode “1.4% affected” is the company’s denominator. for someone receiving that email, it’s their entire account. the public explanation needs to be written from their end too.” [source](https://twitter.com/14673205/status/2111634753078301067)

### 11. Fix locked accounts and restore access

- Cursor, 2026-10-18, @cursor_ai (X): “@cursor_ai pls put me a dm, there is no chance i get any support with my super plan. i am running out of options and its several days now without access” [source](https://twitter.com/1746480008787525632/status/2111818535559188784)
- Cursor, 2026-10-16, @cursor_ai (X): “@poteto hello, i still (after a week) haven’t gain access or got a response from xai or @cursor_ai or @spacex @spacexai @subscriptions not of their support answer an email. and i lost access to all bots, to grok, to all my data, even to the x verified lol. please need help!!!” [source](https://twitter.com/2869609899/status/2111094395030446463)
- Claude Code, 2026-10-08, @ClaudeDevs (X): “@mehulmpt @claudedevs hahaha... @claudeai please resolve this because pants on fire..” [source](https://twitter.com/1795410403092234241/status/2108046912750596485)

### 12. Refunds or compensation for wasted usage

- Cursor, 2026-10-12, @cursor_ai (X): “@cursor_ai annual pro (us$192, paid oct 10). 2 days later my monthly other models quota was gone, 76% from one opus run. no warning. ai support (ticket t-h8941) refused any refund. can a human please review?” [source](https://twitter.com/2928653832/status/2109464921532666297)
- Google Antigravity, 2026-10-07, @antigravity (X): “@ckbrox13 @jfonsecarivera @google @antigravity what about the bait and switch you guys did to the subscribers who signed up using your partner offers in india? can you do something for them or stay silent like your other colleagues?” [source](https://twitter.com/1352626389393014784/status/2107720244399657274)
- OpenAI Codex, 2026-10-06, r/codex (Reddit): “it’s more about the fact that we’re being excluded altogether while paying the same amount. they really ought to compensate us somehow. no idea how, though.” [source](https://www.reddit.com/r/codex/comments/1wz0m4z/are_we_europeans_missing_out_in_the_latest_update/pe7f6uc/)

## Every agent

| Agent | Overall rank | Reading | Customer love | 95% interval | n | Praise | Complaint |
|---|---|---|---|---|---|---|---|
| [Amp](https://feedbackbench.com/coding-agents/agents/amp.md) | 5 | 1st of 11 | 0.624 | 0.581–0.663 | 50 | 30 | 20 |
| [Pi](https://feedbackbench.com/coding-agents/agents/pi.md) | 4 | 2nd of 11 | 0.583 | 0.540–0.625 | 41 | 15 | 26 |
| [GitHub Copilot](https://feedbackbench.com/coding-agents/agents/copilot.md) | 9 | 3rd of 11 | 0.558 | 0.517–0.597 | 39 | 11 | 28 |
| [Devin](https://feedbackbench.com/coding-agents/agents/devin.md) | 2 | 4th of 11 | 0.545 | 0.503–0.588 | 42 | 10 | 32 |
| [OpenAI Codex](https://feedbackbench.com/coding-agents/agents/codex.md) | 10 | 5th of 11 | 0.540 | 0.493–0.586 | 802 | 111 | 691 |
| [Factory](https://feedbackbench.com/coding-agents/agents/factory.md) | 6 | 6th of 11 | 0.513 | 0.478–0.547 | 45 | 7 | 38 |
| [OpenCode](https://feedbackbench.com/coding-agents/agents/opencode.md) | 3 | 7th of 11 | 0.511 | 0.459–0.562 | 410 | 46 | 364 |
| [Kiro](https://feedbackbench.com/coding-agents/agents/kiro.md) | 13 | 8th of 11 | 0.492 | 0.456–0.528 | 86 | 7 | 79 |
| [Claude Code](https://feedbackbench.com/coding-agents/agents/claude-code.md) | 1 | 9th of 11 | 0.451 | 0.399–0.497 | 1028 | 91 | 937 |
| [Google Antigravity](https://feedbackbench.com/coding-agents/agents/antigravity.md) | 14 | 10th of 11 | 0.430 | 0.395–0.467 | 258 | 16 | 242 |
| [Cursor](https://feedbackbench.com/coding-agents/agents/cursor.md) | 7 | 11th of 11 | 0.399 | 0.354–0.444 | 804 | 59 | 745 |
| [Zed](https://feedbackbench.com/coding-agents/agents/zed.md) | 8 | Too few posts | – | – | 27 | 2 | 25 |
| [Cline](https://feedbackbench.com/coding-agents/agents/cline.md) | 11 | Too few posts | – | – | 25 | 0 | 25 |
| [Warp](https://feedbackbench.com/coding-agents/agents/warp.md) | 15 | Too few posts | – | – | 10 | 2 | 8 |
| [Conductor](https://feedbackbench.com/coding-agents/agents/conductor.md) | 12 | Too few posts | – | – | 8 | 2 | 6 |
| [Augment Code](https://feedbackbench.com/coding-agents/agents/augment.md) | 17 | Too few posts | – | – | 4 | 0 | 4 |
| [Grok Build](https://feedbackbench.com/coding-agents/agents/grok-build.md) | 16 | Too few posts | – | – | 2 | 0 | 2 |

## Posts

Receipts rule: Up to 5 praise and 5 complaint posts per area and 3 per criterion. Each is a whole post of 60 to 450 characters (700 for areas) with at least 8 words beyond handles and links, that judges the criterion, whose labels are all praise or all complaint, and that contains no slur. Posts that touch the fewest criteria come first, then posts of at most 280 characters, then the newest. A second large language model reads the first 3 candidates per slot and keeps a post only if it clearly praises, or clearly complains about, the agent on that criterion. Links and personal details removed by the source show as marks such as [link].

### Amp

- Praise, 2026-10-15, @AmpCode (X): “@tobimori @steveruizok @chatgpt @ampcode oh sure. yeah, no tool is perfect. i'm sending minor bug reports / feature requests to them all the time. but amp is good, thoughtful, forward-thinking, they listen, and they ship!” [source](https://twitter.com/1796637816589529088/status/2110778863471177799)
- Praise, 2026-10-13, @AmpCode (X): “reported a bug in @ampcode, less than 30 minutes later i get a personal(!) email that it's solved and will be rolled out later today. wow! this is the bar now! kudos @nicolaygerold” [source](https://twitter.com/2385015511/status/2109987646034325646)
- Praise, 2026-10-08, @AmpCode (X): “@ampcode. this is a sweet way to acknowledge bug reporting and its fixed too [link]” [source](https://twitter.com/38651218/status/2108034167082811845)
- Praise, 2026-10-07, @AmpCode (X): “damn, @ampcode has got to be one of the best customer experience i reported these two bugs thinking it'd get fixed *eventually* then i went to sleep, i woke up to them already being fixed, and they added some bonus on top?? what is this, a charity?? y'all are so cool :) [link]” [source](https://twitter.com/2022713436736753664/status/2107735708391899472)
- Praise, 2026-10-07, @AmpCode (X): “@ampcode them being fixed instantly is plenty, but no, they had to go an extra mile on top of that i was expecting it being fixed a few days after and some generic email reply, turns out it happens on the same day with replies that feel like human” [source](https://twitter.com/2022713436736753664/status/2107736182738256225)
- Complaint, 2026-10-13, @AmpCode (X): “@ampcode does [email] work? i send requests there, but i don't get confirmation that it was received nor hear back from anyone.” [source](https://twitter.com/19506770/status/2110018658282160213)
- Complaint, 2026-09-29, @AmpCode (X): “@sqs @romainlanz @ampcode i get why it works that way, but honestly still feels weird from a privacy standpoint even if no one's looking, knowing they could makes me feel watched/spied. makes me think twice about using amp more, even though i'd like to but maybe it's just me 🤓” [source](https://twitter.com/697207221097275392/status/2105063286995558713)
- Complaint, 2026-09-23, @AmpCode (X): “@sqs @ampcode happened to us as well. we gave up on support and about to setup new accounts. seems like very common issue.” [source](https://twitter.com/1089515309122367489/status/2102754710373691815)
- Complaint, 2026-09-11, @AmpCode (X): “why are you dirty bastards trying to rinse my bank account with over 100 transactions?? dirty thieving c&£ts @ampcode” [source](https://twitter.com/976768602828402688/status/2098486645288751535)
- Complaint, 2026-09-07, @AmpCode (X): “@ampcode hi @sqs, can you help me? it seems no one has responded to the bug report i submitted through the web.” [source](https://twitter.com/1455730994976227331/status/2096832701366141307)

### Pi

- Praise, 2026-09-29, @pidotdev (X): “@pidotdev @openai @earendil and it's fixed 💪 thanks for the quick update” [source](https://twitter.com/1213201579668459520/status/2105011556207436102)
- Complaint, 2026-10-02, @pidotdev (X): “@badlogicgames @pidotdev when i report bugs, you auto-close it, so what's the point?” [source](https://twitter.com/25336778/status/2106075751027970537)
- Complaint, 2026-09-14, r/PiCodingAgent (Reddit): “the issues get autoclosed if your not in the maintainers' circle so i wouldn't hold my breath getting anything through especially if your agent "fixes" it” [source](https://www.reddit.com/r/PiCodingAgent/comments/1wfvx2f/any_idea_how_to_resolve_for_this/p9qhwqx/)

### GitHub Copilot

- Praise, 2026-10-12, r/GithubCopilot (Reddit): “file a support ticket to github. it should work just fine. had the same problem recently at work. they fixed in in like 3 hours” [source](https://www.reddit.com/r/GithubCopilot/comments/1x4de26/github_copilot_metered_billing_via_azure/pfj0k3q/)
- Complaint, 2026-10-14, r/GithubCopilot (Reddit): “had a open a support ticket and wait 5 days to get it resolved from backend” [source](https://www.reddit.com/r/GithubCopilot/comments/1x4de26/github_copilot_metered_billing_via_azure/pgo88pi/)
- Complaint, 2026-10-08, r/artificial (Reddit): “thank god its claude and not copilot or i'd be banned already” [source](https://www.reddit.com/r/artificial/comments/1x0ydf8/anthropic_bans_abusive_or_cruel_behavior_toward/peot315/)
- Complaint, 2026-09-29, @GitHubCopilot (X): “@githubcopilot is such an unmitigated disaster they are now just grabbing your money and refusing to give you the product: @githubcopilot any chance i can get what i paid for? [link]” [source](https://twitter.com/1952048264183775232/status/2105061275265024301)
- Complaint, 2026-09-15, r/GithubCopilot (Reddit): “btw github support didn't help. so lesson learned - when you get charged for subscription - do not cancel it until you spend all the credits!!!!! if i would pay the invoice they will not return it to the the max plan back with unused credits.. !solved” [source](https://www.reddit.com/r/GithubCopilot/comments/1wgapfi/what_happens_if_i_dont_pay_an_unpaid_github/p9zhhlt/)
- Complaint, 2026-09-14, r/GithubCopilot (Reddit): “the services advertised don't work. i topped up my balance by $20 and can't get it back! i don't recommend it.” [source](https://www.reddit.com/r/GithubCopilot/comments/1sxv2gu/deepinfra_what_do_you_think/p9r4ukx/)

### Devin

- Praise, 2026-10-12, @cognition (X): “burned so many tokens on devin that @cognition personally showed up and gifted me this custom merch. [link]” [source](https://twitter.com/95556436/status/2109707560580472884)
- Praise, 2026-10-05, r/ClaudeCode (Reddit): “i missed to unsubscribe a day after renewal, they refunded me instantly my max subscription (went to swe devin since). you may have been unlucky but they are still fair on this part” [source](https://www.reddit.com/r/ClaudeCode/comments/1wym92f/anthropic_stole_my_money_and_my_tokens/pe40r57/)
- Praise, 2026-10-02, @DevinAI (X): “@jensenloke @devinai i'd like to point out they fix this in less than 24 hours. bruh” [source](https://twitter.com/415168859/status/2106076895313788974)
- Praise, 2026-09-22, @cognition (X): “@tomasvorel @cognition @devindesktop @dabit3 i love the team, at least they take my feedback seriously... so trust them, we can see how hard they try to bring cloud to local” [source](https://twitter.com/1767985295910383616/status/2102338341207470495)
- Praise, 2026-10-18, @cognition (X): “been testing this since yesterday, there is no company out there thats listening to their customers with as much care as @cognition, the devin next beta is incredible, massive ui improvement im so happy [link]” [source](https://twitter.com/1948445208594591746/status/2111891952476229917)
- Complaint, 2026-10-10, @cognition (X): “@cognition @dabit3 ticket [zip code]. chatgpt plan toggle is on. after 19:00 cst oct 10, ordinary gpt-6-1-sol-high and gpt-6-astra-medium (catalog marks both partner_provider_openai, not fast) still billed devin. daily quota hit 0%. please investigate and refund those charges.” [source](https://twitter.com/1796148761925947392/status/2108903736907366707)
- Complaint, 2026-10-04, @cognition (X): “@demetreminchev @da7_tech @devinai @cognition and if the team adds a third person, 'full' charges a fee, then if you cancel the third person's plan, you still have to pay. i'm completely helpless at this point.” [source](https://twitter.com/1999158181520637953/status/2106627104951747039)
- Complaint, 2026-09-30, @cognition (X): “@prathamdby @cognition yup. i was ghosted and blocked by their team instantly. no warning what happened until after when someone internal let me know” [source](https://twitter.com/1552915034585669633/status/2105414711814811818)
- Complaint, 2026-09-29, @cognition (X): “@cognition devin is absolutely trash literally the worst first experience ever with an ai agent. what do you mean linking my github automatically switches my team over and then doesn’t use the sub i literally just paid for? what a joke - it doesn’t even make it obvious” [source](https://twitter.com/2081846656610586624/status/2104730707918745843)
- Complaint, 2026-09-29, @cognition (X): “@cognition sign up with account -> pay sub -> connect github -> now i’m a different context ???? and not apparent from the mobile ui -> run out of credits and now i can’t even move this progress to a correct sub bfr [link]” [source](https://twitter.com/2081846656610586624/status/2104732064134382073)

### OpenAI Codex

- Praise, 2026-10-10, r/codex (Reddit): “i guess the good part of codex is that you can call him stupid and wont get banned as opposed to claude now” [source](https://www.reddit.com/r/codex/comments/1x2ojgq/i_still_favor_gpt_models_over_claude_models/pf4lhu6/)
- Praise, 2026-10-10, X search: OpenAI Codex, Codex CLI, Codex app (X): “the bug is fixed thanks to the quick turnaround from openai support. appreciate it! #openai #codex [link]” [source](https://twitter.com/128682412/status/2108709486777204982)
- Praise, 2026-10-07, r/codex (Reddit): “i think the only reason at this moment, is that openai doesn't care that i use openclaw, and anthropic would ban me for it” [source](https://www.reddit.com/r/codex/comments/1x0afiz/question_for_people_with_codex_and_claude/pej2g2e/)
- Praise, 2026-10-05, r/codex (Reddit): “hi everyone, quick update: i got a response from support, and it turns out the issue was indeed on their end. my credits have now been restored, so hopefully everything will be sorted out for you guys as well! thanks everyone for your replies and help! :)” [source](https://www.reddit.com/r/codex/comments/1wvw1fz/62500_promotional_credits_suddenly_disappeared/pe1qiin/)
- Praise, 2026-10-04, r/codex (Reddit): “i keep with openai at the moment as i prefer to use my pi agent setup and they are ok with it. anthropic, you never know when they will ban you for using a different harness.” [source](https://www.reddit.com/r/codex/comments/1wxq5ng/new_tibo_post/pdwnw3m/)
- Complaint, 2026-10-16, r/codex (Reddit): “says "your account isn’t currently eligible for daybreak. you can still use chatgpt." and no further options to do anything” [source](https://www.reddit.com/r/codex/comments/1x77sd4/does_anyone_has_access_to_daybreak/ph1wq9m/)
- Complaint, 2026-10-15, r/codex (Reddit): “yeah smth similar happened to me too. they told me, yeah you qualify, go buy pro 200 and we will fix it, so i bought it, showed them, then they told me they gonna take it further up w "specialists", and then ghosted since 2 weeks...” [source](https://www.reddit.com/r/codex/comments/1x45q9b/codex_usage_and_operation_discussion_last_updated/pgtnw7s/)
- Complaint, 2026-10-13, X search: OpenAI Codex, Codex CLI, Codex app (X): “day 8: it's been eight days!!! still no response to my appeal!!! #chatgpt #openai #codex” [source](https://twitter.com/1348656253870895104/status/2109855607813787790)
- Complaint, 2026-10-12, r/codex (Reddit): “honestly, i don’t think they’re going to do anything about it. we’ve already sent them so many reports, and nobody has even responded. 🤷🏻♂️ this has been going on for two days now, and a lot of people’s work has completely stopped because of this issue. it’s frustrating as hell.” [source](https://www.reddit.com/r/codex/comments/1x3v81l/is_anyone_else_experiencing_extremely_slow/pfek7ud/)
- Complaint, 2026-10-11, r/codex (Reddit): “it's more than just taxes though. it's technically $200 x 1.12% = $224/mo usd but the canadian plan is 250 x 1.12% = $280 cad but i'm being charged the exchange rate, so \~$320 cad and over-paying by $40” [source](https://www.reddit.com/r/codex/comments/1x2xsn3/20x_planning_is_billing_me_at_224_usd_and/pf6fu5t/)

### Factory

- Praise, 2026-10-04, @FactoryAI (X): “@devinofrivia @droid @factoryai droid is so awesome man. they have a very responsive team who listens to user feedback and they're moving quickly” [source](https://twitter.com/1921198173110104066/status/2106769297888641084)
- Praise, 2026-10-03, @FactoryAI (X): “@matansf @factoryai as a proud factory customer, can confirm. honestly pretty much never had a company spend more time with me and my team, and with real experts, not salespeople.” [source](https://twitter.com/19016936/status/2106468908257755169)
- Praise, 2026-09-07, @droid (X): “@da7_tech @droid did u try emailing them? they respond weekdays i had an issue couple weeks ago with billing and they were quite nice on support and fixed it for me” [source](https://twitter.com/70830663/status/2097000057631551922)
- Praise, 2026-10-08, @FactoryAI (X): “@jorybraun give @factoryai a try. fantastic team, very fast to respond to feedback. i'm in love with the product. also give @capydotai a try. not for my workflow, but they gave me $100 of credits to try it out and in that time i managed to convince several friends to convert to it.” [source](https://twitter.com/2070908287978246144/status/2108021400015618320)
- Praise, 2026-10-01, @FactoryAI (X): “love @factoryai and had only good experiences as a customer. using @droid every day. they treat their customers very well and are ethical to the core. have seen this over and over again with all their product decisions. never a shortcut and always improving. 🙏 thank your for your attention 🙏” [source](https://twitter.com/1590702228234391552/status/2105707099447841145)
- Complaint, 2026-10-14, @FactoryAI (X): “@enoreyes @tonychang430 @herdrdev @orca_build @cognition @tryreplicas @bot @claudeai @conductor_build @factoryai the worst ide to ever exist. they kicked me from their discord after i complained about it. it's really shit.” [source](https://twitter.com/2080539111665147904/status/2110321811091337486)
- Complaint, 2026-10-10, @FactoryAI (X): “@factoryai i've been trying to contact you about the max voucher giveaway, but i haven't got any response yet... i know for sure it's hard to manage this volume of responses, but i've been waiting for over a week now... thx in advance.” [source](https://twitter.com/2095734015697285127/status/2108829446564163915)
- Complaint, 2026-10-10, @FactoryAI (X): “@factoryai i was one of the first to apply to your $200 max plans and i still haven’t received anythingc got an email where someone from support even said they’ll send me one 😭” [source](https://twitter.com/1729247211953827840/status/2108849289497641182)
- Complaint, 2026-10-09, @FactoryAI (X): “hi @factoryai @tereza_tizkova , i still haven't received any response on email about the promotional max voucher i applied for. i've been using factory with the pro plan for a few months now and would really like to try out max. thank you in advance!” [source](https://twitter.com/2095734015697285127/status/2108629254678200466)
- Complaint, 2026-10-08, @FactoryAI (X): “@factoryai @droid it's been almost a week since vouchers were supposedly sent out and i still haven't heard back from anyone :s @bentossell was there something else i was intended to do?” [source](https://twitter.com/808840/status/2108023491383734299)

### OpenCode

- Praise, 2026-10-18, @opencode (X): “@opencode update: it was clear @opencode was in contact with all the providers, their communication was quick and on point. @googlecloud contacted me within an hour of my report and i have got everything solved. thank you!” [source](https://twitter.com/1510523397549215745/status/2111720976228536471)
- Praise, 2026-10-18, @opencode (X): “update: it was clear @opencode was in contact with all the providers, their communication was quick and on point. @googlecloud contacted me within an hour of my report and i have got everything solved. thank you! [link]” [source](https://twitter.com/1510523397549215745/status/2111721289933086846)
- Praise, 2026-10-18, @opencode (X): “for those impacted by @opencode key compromise, email them. they're being gracious in working through this and figuring out refunds.” [source](https://twitter.com/1917592527462621186/status/2111843043984769445)
- Praise, 2026-10-11, @opencode (X): “@rajattyagi25748 @opencode @thdxr they replied and fixed it blud. opencode devs are epic.” [source](https://twitter.com/1681202730725941248/status/2109257530669228175)
- Praise, 2026-10-03, r/opencode (Reddit): “how do you get banned? i’ve been using it fine since months, nothing wrong with my account.” [source](https://www.reddit.com/r/opencode/comments/1wwxzs9/is_opus_55_token_inefficient_or_just_doesnt_do/pdoqh3d/)
- Complaint, 2026-10-18, r/opencodeCLI (Reddit): “i just tried to delete my payment method for opencode go.. got a 500 error. also deleting one’s account doesn’t seem to be possible at all.” [source](https://www.reddit.com/r/opencodeCLI/comments/1x8gp72/opencode_security_breach_rotate_your_keys/phg0ae4/)
- Complaint, 2026-10-18, r/opencodeCLI (Reddit): “[link] because they block my request by ip, for any free models” [source](https://www.reddit.com/r/opencodeCLI/comments/1x8zn99/i_got_banned_from_opencodes_free_tier/phhr0cc/)
- Complaint, 2026-10-18, @opencode (X): “@opencode i didn't get an email, but my external openrouter api key was still drained disappointed icl” [source](https://twitter.com/1130108564847169537/status/2111659792963879299)
- Complaint, 2026-10-18, @opencode (X): “@opencode i haven't received the notification email you mentioned, but my key has expired. is it really only 1.4% of users? provide accurate information plz.” [source](https://twitter.com/803597726478790660/status/2111696257161052660)
- Complaint, 2026-10-18, @opencode (X): “@opencode i changed my key after a couple if hours you kicked me out. is it ok to use or not. be transparent here. my timeline is ticking.” [source](https://twitter.com/186503224/status/2111758410488385890)

### Kiro

- Praise, 2026-10-08, r/kiroIDE (Reddit): “agreed. and i had to do an extensive write-up on it's data privacy ... and they had our bases covered.” [source](https://www.reddit.com/r/kiroIDE/comments/1x0lq4k/do_you_use_kiro_in_your_companys_project/pemwtw6/)
- Praise, 2026-09-13, r/kiroIDE (Reddit): “that's not necessary. they told me that same thing initially and i pushed back and they said they'd forward to the kiro team. next day it was resolved.” [source](https://www.reddit.com/r/kiroIDE/comments/1wf62bw/i_recieved_aws_kiro_plus_credits_under_their/p9lrru4/)
- Complaint, 2026-10-16, r/kiroIDE (Reddit): “me too. i’m from [address]. i wrote to customer support but it didn’t help.” [source](https://www.reddit.com/r/kiroIDE/comments/1x74j33/stripe_declined_all_my_cards/ph1g2k8/)
- Complaint, 2026-10-12, r/kiroIDE (Reddit): “the billing and support form? i'm unable to submit for some odd reason. the submit button clicks but my message doesn't submit. i raised a case on aws and still nothing after almost 3 weeks.” [source](https://www.reddit.com/r/kiroIDE/comments/1x43q66/account_suspension_after_fable_release/pfgkxbf/)
- Complaint, 2026-10-12, r/kiroIDE (Reddit): “hey all, i noticed kiro recently added fable and ever since then, my account's been temporarily suspended (also all my colleagues' accounts). it's so weird. i was really looking forward to using kiro. is anyone else experiencing this or just me and my colleagues?” [source](https://www.reddit.com/r/kiroIDE/comments/1x43q66/account_suspension_after_fable_release/)
- Complaint, 2026-10-08, @kirodotdev (X): “🤡kiro ai is a joke. every card gets declined. fresh card? declined. new account + new ip? declined. can’t even take money properly but wants to sell “pro”. absolute clown product. who face this problem? #kiro #kiroaifail @kirodotdev [link]” [source](https://twitter.com/1408064623144669195/status/2108241703392223734)
- Complaint, 2026-10-06, r/kiroIDE (Reddit): “can some one help 😭how to use free 100$ credits in amazon bedrock by connecting to kiro,aws support is soo unresponsive!” [source](https://www.reddit.com/r/kiroIDE/comments/1wvwvk7/we_have_claude_sonnet_55_guys_lesss_gooo/pe8rlyz/)

### Claude Code

- Praise, 2026-10-15, r/ClaudeCode (Reddit): “man people really need to stop reading what others claim online. read the terms and service for yourself. i have five 20x accounts and it's never been a problem. period.” [source](https://www.reddit.com/r/ClaudeCode/comments/1x6h3dx/running_multiple_accounts/pgv6r5r/)
- Praise, 2026-10-15, r/ClaudeCode (Reddit): “this, i also run 3 to 4 accounts depending on how much and how fast i need to get work done, and i've never had any issues.” [source](https://www.reddit.com/r/ClaudeCode/comments/1x6h3dx/running_multiple_accounts/pgv71sd/)
- Praise, 2026-10-11, @ClaudeDevs (X): “i’m honestly so grateful. i’ve seen many users getting denied recently for the claude startups, thank you so much @anthropicai @claudedevs @claudeai ❤️🙏 [link]” [source](https://twitter.com/1885345975319093248/status/2109295546766606418)
- Praise, 2026-10-10, r/ClaudeCode (Reddit): “i ran two accounts both used extensively and often simultaneously across a mix of home laptop and desktop and sometimes work pc with no issues for about 4 months.” [source](https://www.reddit.com/r/ClaudeCode/comments/1x27hpf/1x_200_account_vs_2x_100_accounts/pezzvzy/)
- Praise, 2026-10-10, @claude_code (X): “@claudedevs @claudeai @claude_code update, i got the perks now. thanks for the quick turn around!” [source](https://twitter.com/383156096/status/2108954762754535625)
- Complaint, 2026-10-18, @ClaudeDevs (X): “so now i am trying to request a refund but @claudedevs has made so impossible to do that. 1. get help (left bottom corner account popup) - doesn't work [link]” [source](https://twitter.com/203435236/status/2111723690564128962)
- Complaint, 2026-10-18, @ClaudeDevs (X): “hi @claudeai @anthropicai @claudedevs , my payment for claude pro was successful, but the subscription wasn’t activated. i’d kindly request a full refund to my original payment method.i can share the payment receipt privately. please process my refund asap.” [source](https://twitter.com/1809574068779450368/status/2111795135059210426)
- Complaint, 2026-10-17, @ClaudeDevs (X): “@trq212 @bcherny @claudeai @claudedevs the support bot says i will *not* get a refund despite only using this new account for less than 11 hours and using up less than 20% of the weekly limit. seriously. what am i supposed to do here??” [source](https://twitter.com/1464939849270632464/status/2111411060305703219)
- Complaint, 2026-10-17, @ClaudeDevs (X): “@claudedevs my api credits are not reflecting in my console account. i have tried chatting with your support agent, but it says it cannot resolve it. i am unable to find any other support channel” [source](https://twitter.com/1794629053766668288/status/2111422660441944519)
- Complaint, 2026-10-17, @ClaudeDevs (X): “@claudedevs @claudedevs i paid $125 for claude max but keep getting locked out, disrupting my work and income. please help restore access. if i’m ineligible, please let me export my chats and work and disconnect my accounts so i can move to another ai. thank you.” [source](https://twitter.com/1875619622755459072/status/2111521030376243228)

### Google Antigravity

- Praise, 2026-10-08, @antigravity (X): “@vznrw @vzniedersachsen @google @antigravity has given the chillguy account the €5.59 back - i can't find the post anymore, i just had a limit, i'm still shocked 🤯 but it's very good 🥹😊 [link]” [source](https://twitter.com/1897779361178148864/status/2108005654111650089)
- Praise, 2026-10-03, @antigravity (X): “@antigravity @_mohansolo i'm gonna assume my rant made them correct it. thanks @antigravity ily [link]” [source](https://twitter.com/1751885469233942528/status/2106323910182731923)
- Praise, 2026-09-30, @antigravity (X): “i appreciate you @google for unticking the data use box by default in @antigravity [link]” [source](https://twitter.com/2079329580654153728/status/2105411061511852428)
- Praise, 2026-09-27, @antigravity (X): “@1994aab @petergyang @antigravity you can always use /feedback in the agy client :) i also have an enterprise account, the support there is awesome, you can open support tickets via gcp, that channel works well.” [source](https://twitter.com/145722617/status/2104164761198059814)
- Praise, 2026-09-25, @antigravity (X): “@ckbrox13 @jkirstaetter @lxztlr @antigravity @gmail [link] i got it fixed through the forum thanks alot” [source](https://twitter.com/1594483888927154179/status/2103557589556470185)
- Complaint, 2026-10-18, @antigravity (X): “@antigravity i paid for the 100 plan and an hour later upgraded to the 200 plan. did i not get credit for the 100? just got charged 300” [source](https://twitter.com/2033811870260596737/status/2111868942151254181)
- Complaint, 2026-10-17, r/google_antigravity (Reddit): “i subscribed as a student and there's no way to cancel or opt-out , i can't get argon or do my researches. i can't even pay extra to get the paid pro plan i'm just stuck with it now.” [source](https://www.reddit.com/r/google_antigravity/comments/1x7o84m/sorry_google_i_will_be_careful_now_and_not_take/phaa0gf/)
- Complaint, 2026-10-17, r/google_antigravity (Reddit): “[link] i’ve had the 18-month pro plan for a year now, but it’s still not active for me.” [source](https://www.reddit.com/r/google_antigravity/comments/1x8aaby/is_gemini_4_argon_available_on_google_antigravity/phc3s25/)
- Complaint, 2026-10-16, @antigravity (X): “@clmt @antigravity so i got off on pro plan but it isn’t considered paid despite paying? that’s weird. will cancel” [source](https://twitter.com/108647274/status/2111043946923032822)
- Complaint, 2026-10-16, @antigravity (X): “@antigravity although the cloud console shows we have "gemini enterprise plus" with antigravity access (and no usage yet). `agy` just says we have antigravity starter quota [link]” [source](https://twitter.com/17686110/status/2111124874857160935)

### Cursor

- Praise, 2026-10-15, @cursor_ai (X): “@ainponce @spacexai @grok @cursor_ai @x @supergrok very easy, to be honest, i linked the accounts, paid the membership, and the refund from cursor for the remaining days arrived immediately.” [source](https://twitter.com/1295538526684172289/status/2110531443017539722)
- Praise, 2026-10-15, @cursor_ai (X): “@eastsavin @elonmusk @bot @xai @cursor_ai i got refunded and given a plan that matched my usage.” [source](https://twitter.com/790781280/status/2110577555787120825)
- Praise, 2026-10-15, @cursor_ai (X): “the unified billing is a gift for @xcreators prorated, i even get a refund, fair pricing, no price drama, just the way x and @grok operates, and thanks to @cursor_ai i didnt automate this, all my grok bots are busy:)” [source](https://twitter.com/190274824/status/2110638616527679923)
- Praise, 2026-10-15, @cursor_ai (X): “ok, i was a little nervous to combine @x , @cursor_ai , @grok , and @bot (my new homies) under a single subscription. but it went really smoothly -- so far, so good! [link]” [source](https://twitter.com/18451316/status/2110824558093578683)
- Praise, 2026-10-14, @cursor_ai (X): “@xonecas @spacexai @cursor_ai @poteto great to hear it's resolved. agreed, the humans on support have been excellent.” [source](https://twitter.com/454760366/status/2110381437119594774)
- Complaint, 2026-10-18, @cursor_ai (X): “@cursor_ai @spacex @spacexai can you pls remove this open invoice. i cant use grok bot for days now on the super unifed plan .....” [source](https://twitter.com/1746480008787525632/status/2111724450160779567)
- Complaint, 2026-10-18, @cursor_ai (X): “i’m trying to unify my cursor, grok, grok bot and x accounts, all using the same email, but cursor credit blocks the merge and grok says it’s already part of another account setup. could the team help with this? thanks! @cursor_ai @bot @grok [link]” [source](https://twitter.com/1610850704511610886/status/2111757180345131465)
- Complaint, 2026-10-18, @cursor_ai (X): “@cursor_ai day 3 of trying to get support. (super subscription, cant use anything).” [source](https://twitter.com/1746480008787525632/status/2111760369244869063)
- Complaint, 2026-10-18, @cursor_ai (X): “hi @elonmusk - account unification process is a mess - @cursor_ai @bot @x all treating a single email as different accounts. loved the flying car - but this is a really surprising miss from best engineering team in world?” [source](https://twitter.com/2052122540680630278/status/2111805520738746682)
- Complaint, 2026-10-18, @cursor_ai (X): “@cursor_ai pls put me a dm, there is no chance i get any support with my super plan. i am running out of options and its several days now without access” [source](https://twitter.com/1746480008787525632/status/2111818535559188784)

### Zed

- Complaint, 2026-10-03, r/ZedEditor (Reddit): “true, i love zed, but this has been requested for a long time without landing, so i built it” [source](https://www.reddit.com/r/ZedEditor/comments/1wwe1hf/zed_fork_with_a_builtin_browser_tab_byok_ai_no/pdl72q9/)
- Complaint, 2026-09-25, r/ZedEditor (Reddit): “it looks like it sends your source code and chat history to zed's servers so it was immediately shot down by security at my company.” [source](https://www.reddit.com/r/ZedEditor/comments/1wq03mv/has_anyone_tried_delta/pc0hxb5/)
- Complaint, 2026-09-24, r/ZedEditor (Reddit): “all the things i want have prs already, open for months, ignored from the beginning on or in the middle of the review by the maintainers. it won't help if i open another pr or spam comments.” [source](https://www.reddit.com/r/ZedEditor/comments/1wjp5nq/popular_zed_fork_where_the_community_is_more/pbpijgu/)
- Complaint, 2026-09-24, r/ZedEditor (Reddit): “yep, i can't recall how many prs were closed by the team without merging them. [last one yesterday]([link]).” [source](https://www.reddit.com/r/ZedEditor/comments/1wo7jua/what_do_you_think_is_missing_in_zed_editor/pbrdave/)
- Complaint, 2026-09-19, r/ZedEditor (Reddit): “what are you yapping about? i only mention it because i've made and posted solutions for this issue twice, it's mismanagement not just 'because software has bugs'” [source](https://www.reddit.com/r/ZedEditor/comments/1wjp5nq/popular_zed_fork_where_the_community_is_more/paosfy8/)

### Cline

- Complaint, 2026-10-16, @cline (X): “@cline hi team, i paid for clinepass on 13 oct 2026 but it was never activated, likely a payment processing error. my support ticket #[phone] has the payment proof. could you please activate it or refund me? thanks!” [source](https://twitter.com/2110640331394048000/status/2111157214279069809)
- Complaint, 2026-10-04, @cline (X): “@cline i messaged you on dm and discord to explain how to do this, but you never got back to me.” [source](https://twitter.com/428160926/status/2106854559079399476)
- Complaint, 2026-09-27, r/CLine (Reddit): “but the customer care won’t even reply.. i’m sending emails back to back since three days” [source](https://www.reddit.com/r/CLine/comments/1wr5rt6/hi_cline_support_teami_am_writing_regarding/pcb9elq/)
- Complaint, 2026-09-27, r/CLine (Reddit): “i don’t have option to buy expensive subscriptions. i expected cline to offer me reliable one year service. but it’s turning out to be a night mare” [source](https://www.reddit.com/r/CLine/comments/1wr5rt6/hi_cline_support_teami_am_writing_regarding/pcb9jtp/)
- Complaint, 2026-09-27, r/CLine (Reddit): “hello cline team, i’ve purchased yearly cline pass .. but it’s asking me to pay monthly again. i’m very disturbed. kindly check and give me my yearly subscription.” [source](https://www.reddit.com/r/CLine/comments/1wr5rt6/hi_cline_support_teami_am_writing_regarding/)

### Warp

- Complaint, 2026-09-29, @warpdotdev (X): “@warpdotdev i signed up for a build plan and now i am back on free after 4 days. scam!” [source](https://twitter.com/30821285/status/2104964942554075192)
- Complaint, 2026-09-19, @warpdotdev (X): “@vikvang1 @warpdotdev and that was exactly what i said. unapologetic customer support” [source](https://twitter.com/1624472822503583744/status/2101155225738616985)
- Complaint, 2026-09-19, @warpdotdev (X): “@warpdotdev windows app has unexpected bugs which i have lost count. now i am unable to drag it on the machine to move the window. but warp customer support doesn’t care. how can a company go so pathetic after open sourcing their codebase 🤦🏽♂️” [source](https://twitter.com/1624472822503583744/status/2101339256786677876)
- Complaint, 2026-09-14, @warpdotdev (X): “warp has fallen so bad @warpdotdev terminal is massively bloated now. new tab opens with a visual lag. and when you provide feedback, some unapologetic dudes reply with no intention to fix. it was once my go to terminal but i am just waiting for my subscription to be over.” [source](https://twitter.com/1624472822503583744/status/2099404156977201621)
- Complaint, 2026-10-13, r/warpdotdev (Reddit): “a few months ago, i purchased some reload credits to help pad my usage. they were 6500 credits for $100. yesterday, i happened to notice that they are now offering just 5555 for the same $100. i don't know about anyone else, but i didn't receive any notice from them about a drop in credits per dollar. i asked support about it, and they confirmed it was changed and were kind of dismissive about it. if you have auto-reload enabled, you might want to check your settings... you may be reloading with less for the same price. i've been highly supportive of warp for a long time, but actions like that will definitely make me look for other tools once my year of build is done.” [source](https://www.reddit.com/r/warpdotdev/comments/1x4n1hb/think_twice_before_using_autoreload/)

### Conductor

- Praise, 2026-10-10, r/conductorbuild (Reddit): “commenting for visibility: the very helpful support team / sam over at conductor let me know this was a consequence of how i configured auth for codex. at some point i switched to the "recommended" "chatgpt" authentication mode, switching back to cli has fixed it.” [source](https://www.reddit.com/r/conductorbuild/comments/1x1nwwg/codex_how_to_enable_image_generation_image_gen_in/peymqia/)
- Praise, 2026-09-24, r/conductorbuild (Reddit): “i like that it fits my workflow. everything i need is right there. they are very responsive to addressing issues as well.” [source](https://www.reddit.com/r/conductorbuild/comments/1wp7deq/favourite_thing_in_conductor/pbuil6i/)
- Complaint, 2026-10-14, @conductor_build (X): “@enoreyes @tonychang430 @herdrdev @orca_build @cognition @tryreplicas @bot @claudeai @conductor_build @factoryai the worst ide to ever exist. they kicked me from their discord after i complained about it. it's really shit.” [source](https://twitter.com/2080539111665147904/status/2110321811091337486)
- Complaint, 2026-10-17, @conductor_build (X): “@conductor_build hey guys what’s wrong? pro account has blocked my both: local and cloud tasks i’m working on 🤬 why?! i’m completely blocked, cannot do my job and no answer from support for hours… [link]” [source](https://twitter.com/48801561/status/2111327793233739896)
- Complaint, 2026-10-17, @conductor_build (X): “@charlieholtz @jacksondecampos hey guys please help @conductor_build terminated all of my sessions, and now i can’t sign in and my work is completely stuck!! both local and cloud, no answers from support by email, i’m in a huge trouble… i was a huge fan of your product for a year…” [source](https://twitter.com/48801561/status/2111499954476949792)

### Grok Build

- Complaint, 2026-10-01, r/cursor (Reddit): “grok is dodgy as. grok build uploaded my entire website server including all customer data payment info etc to somewhere else that wasn’t my file system. i noticed this was happening and then i saw that it was an actual thing - elon musk uploading everyone’s data to his own github and stealing everyone’s data even though they opted out i was on a business plan and he still did it” [source](https://www.reddit.com/r/cursor/comments/1wur8i7/composer_wiped_out_my_whole_drive/pdb0ftq/)
- Complaint, 2026-09-13, r/AI_Agents (Reddit): “**fyi: malicious actors could likely hijack your grok build sessions during the month of june by simply prompting 'hi'** this is serious because it is not a chatbot making up a story. a stateless "hi" with tools: \[\] still came back finish\_reason: tool\_calls and executed read\_file/grep on another user's workspace. that means session isolation failed at the serving layer: one tenant's context was reachable from another. if that happens, a prompt as empty as "hi" can pull someone else's files, tools, and private session. closing it as a hallucination, then deprecating the model, does not prove the mix-up cannot happen on whatever replaced it.” [source](https://www.reddit.com/r/AI_Agents/comments/1wexro6/fyi_malicious_actors_could_likely_hijack_your/)