# OpenClaw (OpenClaw Foundation)

Feedback Bench, personal agents, built 2026-10-19, window 2026-08-31 to 2026-10-18. Web page: https://feedbackbench.com/#/agent/openclaw

| Measure | Value |
|---|---|
| Rank | 5 of 9 (rank range 4–5) |
| Feedback Score | 48.5 (95% interval 47.1–50.1) |
| Popularity | 0.833 (share of voice 14.53%) |
| Customer love | 0.439 (95% interval 0.427–0.453) |
| Place | Popularity 3rd of 9 × Customer love 8th of 9 |
| Top quadrant | no |
| Users | 20884 |
| Posts counted | 39195 |
| Posts that judge the agent | 10235 |
| Criteria ranking high / low | 9 / 15 of 53 |

## The brief

Written by large language models from this page's numbers and the posts it quotes, then checked: every number in the text is in the build. Interpretation, not measurement.

OpenClaw gives users a system they own and can shape to how they work. The cost is upkeep: users say setup is hard and updates break setups that were working. People choose it for control, where it ranks 2nd of 7, and for the apps and devices it can reach. Updates are 14% of what its users rate, 4.8 times the rate for other agents, and complaints there outnumber praise. Setup draws the same kind of complaint. It trails each agent users most often compare it with. Against Hermes Agent, Hermes comes out ahead in 160 posts and OpenClaw in 33.

### Why people choose it

- **You can shape it to how you work** ([Control over it](https://feedbackbench.com/criteria/control.md)). 1.8×: 13% of what users rate, 1.8× the rate for other agents. Ranks 2nd of 7 on “Control over it”. Users say OpenClaw lets them do nearly anything. They switch models, build their own features and workflows, and run the whole setup on their own servers. Some say that after this freedom, more locked-down agents feel frustrating.
  Evidence:
  - 2026-10-12, X search: OpenClaw, openclaw.ai (X): “@yeemio yeah i feel the same way haha. after experiencing how much freedom openclaw gives you, going back to a more restricted environment feels kinda frustrating. i guess once you get used to that level of control, it's hard to go back 😂” [source](https://twitter.com/1450838426941493257/status/2109546098172080264)
  - 2026-10-11, X search: OpenClaw, openclaw.ai (X): “@aliteracy not fried at all, it's actually making a comeback. the consumer apps are easier to start with, but openclaw is still where you go when you want to own the whole setup.” [source](https://twitter.com/1627981083022073857/status/2109134923944874228)
- **It connects to the apps and devices you use** ([Connecting apps and devices](https://feedbackbench.com/criteria/connect.md)). 2nd: of 7 on “Connecting apps and devices”. 7% of what users rate. Posts describe OpenClaw linking messaging apps to each other, controlling home TVs, running custom hardware and printing to local printers through MCP servers and APIs. Users say their best results come from chaining it to other apps and data sources.
  Evidence:
  - 2026-10-10, @openclaw (X): “@heyneighbor @steipete @openclaw i have found that my best openclaw experiences are due to the connectivity with other applications and data sources. it’s like a daisy chain of compounding possibility” [source](https://twitter.com/1292623436/status/2108735408766865469)
  - 2026-10-06, @openclaw (X): “when people ask “but what can @openclaw /@nousresearch hermes do that grokbot, dots, muse can’t?” the answer is making your bluetooth printer print. period.” [source](https://twitter.com/198437482/status/2107616018558591414)
- **Your data stays on hardware you control** ([Privacy and safety](https://feedbackbench.com/criteria/trust.md)). 2nd: of 6 on “Privacy and safety”. 5% of what users rate. Users run it on their own machines or behind a proxy, and they set permissions for each agent. They say they share personal context more comfortably when they decide what leaves the device.
  Evidence:
  - 2026-10-18, X search: OpenClaw, openclaw.ai (X): “@robinsinghvi mostly somora, alongside openclaw and hermes, running on local models. i've tried a few hosted assistants and liked them, but i'm more comfortable sharing personal context when i control the hardware and what gets sent outside.” [source](https://twitter.com/1570393386/status/2111929581439521246)
  - 2026-10-09, X search: OpenClaw, openclaw.ai (X): “@elonmusk @stepango @bot i think we should be able to isolate access per bot. i want a work bought that can access certain things that other bots shouldn’t access. with openclaw, i can set permissions and guardrails around each agent.” [source](https://twitter.com/14278253/status/2108366532820533533)

### Why people leave

- **Updates often break working setups** ([Updates improve it, not break it](https://feedbackbench.com/criteria/vendor.updates.md)). 4.8×: 14% of what users rate, 4.8× the rate for other agents. Ranks 5th of 5 on “Updates improve it, not break it”. Users describe gateways that will not start after an upgrade, upgrades that hang, and features that regress from one release to the next. Some stay on old versions. Others say they spend whole days repairing things after each release.
  Evidence:
  - 2026-10-16, r/openclaw (Reddit): “you guys release new updates every market day. just fix everything and release in one go! constantly updating breaks many things. we end up spending every day fixing openclaw to work, rather than making openclaw agents work for us.” [source](https://www.reddit.com/r/openclaw/comments/1x75nn8/openclaw_v2026104_patch_release_is_out_with/ph1elj1/)
  - 2026-10-16, @openclaw (X): “@openclaw i love using openclaw when it works but man, the update anxiety is real having to dedicate a day to fix the the fixes after the update that fixed the previous fixes 😅” [source](https://twitter.com/1387740075316977667/status/2111030956983562362)
- **Setup and upkeep take too much work** ([Quick, easy setup](https://feedbackbench.com/criteria/access.setup.md)). 4.2×: 13% of what users rate, 4.2× the rate for other agents. Ranks 7th of 7 on “Quick, easy setup”. Users describe long stretches of configuration before OpenClaw is useful, followed by constant babysitting. Several say they dropped it for agents that need less fiddling.
  Evidence:
  - 2026-10-17, X search: OpenClaw, openclaw.ai (X): “i tried openclaw, then dropped it. too much setup, no clear use case. hermes clicked when i found a simple handoff: tag it in jira before leaving work, then return to progress and results in the same issue the next morning. how that grew into an ai workflow: [link]” [source](https://twitter.com/467147533/status/2111411865893175430)
  - 2026-10-13, X search: OpenClaw, openclaw.ai (X): “i'm sorry for cheating on dots, and i also feel that openclaw really requires a lot of maintenance.” [source](https://twitter.com/17895243/status/2109833429902926050)
- **Long-running work is hard to keep reliable** ([Working on its own](https://feedbackbench.com/criteria/auto.md)). 7th: of 8 on “Working on its own”. 17% of what users rate. Posts describe memory that is inconsistent, daily checks that do not run reliably, and a runtime that uses a lot of RAM on servers. Users say they keep resetting gateways and pruning services to keep it running.
  Evidence:
  - 2026-10-18, X search: OpenClaw, openclaw.ai (X): “the grokbot harness is simply outstanding… it just works. connectors, skills and mcp ecosystem all well supported. my largest gripe with openclaw was its poor reliability and consistency of responses. memory was all over the place - just doesn’t seem an issue here at all” [source](https://twitter.com/512992788/status/2111764689696776593)
  - 2026-10-13, @openclaw (X): “@openclaw this week we mapped what the hosting provider bills us for, process by process, across all our instances. the openclaw runtime itself was more than half. a browser was running on every instance, whether anyone was using it or not.” [source](https://twitter.com/970542578/status/2109992602376290777)

### Head to head

- **OpenClaw vs Hermes Agent**: OpenClaw ahead in 33 of 193 posts that pick a side, 138 even. Stability decides it. Of 331 posts that judge both, Hermes Agent comes out ahead in 160 and OpenClaw in 33. Users describe OpenClaw crashing on the same hardware and say they moved their agents to Hermes.
  - 2026-10-16, @openclaw (X): “i have both @nousresearch and @openclaw on my home server. they both are configured to use the same model (different apis). been running them both for about two month now. #hermes is working flawlessly while #openclaw has crashed on my about 5 times now. do better @openclaw” [source](https://twitter.com/2035822553563054080/status/2111125373497053689)
  - 2026-10-17, X search: OpenClaw, openclaw.ai (X): “i still can't believe how much more stable hermes agent is compared to what openclaw was. is anybody still using openclaw? i'm 90% muse and 10% hermes and muse is probably gaining a bigger share the more i use it.” [source](https://twitter.com/5538162/status/2111300924664623460)
- **OpenClaw vs Grok Bot**: OpenClaw ahead in 30 of 124 posts that pick a side, 31 even. Grok Bot is ahead in 94 posts and OpenClaw in 30, out of 155. Users say Grok Bot needs no fiddling. Those who favour OpenClaw point to its lower cost and to running it at home on open models.
  - 2026-10-17, X search: OpenClaw, openclaw.ai (X): “@joshmanders @zrymiller @miaai_lab @poteto @dunnbot nice 👍 i tried openclaw and hermes in the past. grok @bot is just one less thing i have to worry about fiddling with. just works.” [source](https://twitter.com/1854008528064724992/status/2111496693011419489)
  - 2026-10-02, OpenAI Dots: é MESMO melhor que o Agente Hermes? (YouTube): “the pow or grokbot is good...too bad it's expensive and you can get the same things with an openclaw at home or a hermes. i leave my open claw on a gaming notebook from 2018 running ubuntu with the internet and the notebook on a ups and i have a good ai that serves for everything” [source](https://www.youtube.com/watch?v=yXwqbaZp0x8&lc=UgzGNT3HzM0lyx6WFg94AaABAg)
- **OpenClaw vs Muse**: OpenClaw ahead in 7 of 54 posts that pick a side, 24 even. Muse is ahead in 47 posts and OpenClaw in 7, out of 78. Users describe Muse as a polished, free version that works without configuration.
  - 2026-10-05, @openclaw (X): “the menus, ui, and design quality of @muse are so dang good it’s a polished version of @openclaw that just works and is “free” [link]” [source](https://twitter.com/1756394384655003648/status/2107175149695115492)
  - 2026-10-01, X search: OpenClaw, openclaw.ai (X): “@steipete @notmisha @muse it works a lot better ngl. i was able to just hop on from a browser with my facebook login and it took days off my workload. quite amazing actually. openclaw was cool but too much configuration” [source](https://twitter.com/22806353/status/2105448522061643851)
- **OpenClaw vs ChatGPT Dots**: OpenClaw ahead in 13 of 34 posts that pick a side, 15 even. This is its closest contest. ChatGPT Dots is ahead in 21 posts and OpenClaw in 13, out of 49. Dots wins on setup time. OpenClaw wins on memory, on configurability and on free local models.
  - 2026-10-09, X search: OpenClaw, openclaw.ai (X): “i ditched openclaw for openai's dots, and setup took minutes instead of hours [link] [link]” [source](https://twitter.com/65119912/status/2108361865566806246)
  - 2026-10-14, r/openclaw (Reddit): “first off, you can operate it for free with local models with no limits on which model you use. i was using dots to coordinate testing local models on openclaw and it was great, till it hit the weekly session limit and stoped. so those other services are great and very polished. but not free and not as configurable as openclaw.” [source](https://www.reddit.com/r/openclaw/comments/1x5q7m6/what_are_openclaw_killer_features_that_grok/pgoh627/)

### What would move its score

Rule: For each area where an agent's customer love is below the category norm: the Feedback Score and rank it would have if that one area were at the norm (0.5) and everything else stayed the same, computed with the same formula as the ranking. An area's pull follows its weight, so an area many users of the category rate moves the score more than one they rarely mention.

| Area at the category norm | Feedback Score | Change | Position |
|---|---|---|---|
| Getting tasks done | 52.2 | +3.7 | 4th of 9 |
| Running on its own | 49.9 | +1.4 | 5th of 9 |
| Getting access and set up | 49.5 | +1.1 | 5th of 9 |
| Paying for the agent | 49.1 | +0.7 | 5th of 9 |
| Talking to the agent | 48.7 | +0.2 | 5th of 9 |

Getting tasks done would move it most. At the category norm, the Feedback Score would rise from 48.3 to 52.1 and OpenClaw would move to 4th. No other area adds more than 1.4 points, and none lifts it above 5th.

### Six weeks

Weekly users fell from 6,047 in the first week to between 3,046 and 4,423 afterwards. Share of voice fell from 36% to a low of 12%, ending at 15%, while Muse and ChatGPT Dots grew. Rank stayed between 3rd and 5th.

## Top requests

What users ask to add or change, most asked first. 2502 user-weeks ask for something. Requests do not change the Feedback Score. Rule: A separate pass by a large language model reads every counted post and extracts what the user asks the agent or its vendor to add or change, with the criteria it maps to and a short normalised wording; it does not touch the labels or the Feedback Score. A large language model groups the wordings within each criterion (the first criterion the request maps to) into themes, and a second pass merges themes that ask for the same change under different criteria; a merged theme sits under the criterion most of its requests map to, and code counts it once. A theme counts distinct user-weeks that ask for it, per agent; across agents, one user-week per agent. Themes asked in fewer than 2 user-weeks, and requests that share no theme, are not shown. Examples: up to 3 posts per theme from different users, without slurs: whole posts of 60 to 450 characters with at least 8 words beyond handles and links, posts of at most 280 characters first, then the newest.

| Rank | Request | Criterion | User-weeks | Posts |
|---|---|---|---|---|
| 1 | Updates that do not break existing setups | [Got better or worse over time, and update cadence](https://feedbackbench.com/criteria/vendor.updates.md) | 150 | 159 |
| 2 | Simpler, faster setup process | [Effort needed to set up and train the agent](https://feedbackbench.com/criteria/access.setup.md) | 59 | 59 |
| 3 | Use existing AI subscriptions in the agent | [Linking accounts and staying logged in](https://feedbackbench.com/criteria/connect.account_link.md) | 56 | 60 |
| 4 | Higher overall usage allowance per plan | [Usage allowance size, exhaustion and reset wait](https://feedbackbench.com/criteria/billing.usage_cap.md) | 33 | 36 |
| 5 | Lower overall token and credit consumption | [Agent spends usage on overhead and costly choices](https://feedbackbench.com/criteria/billing.token_efficiency.md) | 27 | 27 |
| 6 | Interoperability between different agents | [Multiple agents, teams and delegation between them](https://feedbackbench.com/criteria/auto.multi_agent.md) | 26 | 26 |
| 7 | Stability prioritized over new features | [Outages, errors and agent going unresponsive](https://feedbackbench.com/criteria/vendor.uptime.md) | 23 | 23 |
| 8 | Updates that complete without failing | [Got better or worse over time, and update cadence](https://feedbackbench.com/criteria/vendor.updates.md) | 23 | 23 |
| 9 | Latest GPT and GPT-6.1 Sol support | [Which AI model runs, how good it is, and choosing it](https://feedbackbench.com/criteria/control.model.md) | 22 | 26 |
| 10 | User choice of the underlying model | [Which AI model runs, how good it is, and choosing it](https://feedbackbench.com/criteria/control.model.md) | 22 | 22 |
| 11 | Zero-configuration, works out of the box | [Effort needed to set up and train the agent](https://feedbackbench.com/criteria/access.setup.md) | 22 | 22 |
| 12 | Persistent memory across sessions | [Remembering the user and context across sessions](https://feedbackbench.com/criteria/auto.memory.md) | 20 | 21 |

### 1. Updates that do not break existing setups

- OpenClaw, 2026-10-16, @openclaw (X): “@openclaw @steipete please provide more stable updates; many of us work in live production environments, and every update presents a challenge.” [source](https://twitter.com/1409156514/status/2111107873120158100)
- OpenClaw, 2026-10-12, @openclaw (X): “@openclaw release updates like apple. they should just work. do that a few times and confidence will return 😎” [source](https://twitter.com/211314407/status/2109524224125866437)
- OpenClaw, 2026-10-12, @openclaw (X): “@openclaw every upgrade is quite troublesome on the channel side; it would be even better if it were perfectly compatible.” [source](https://twitter.com/1126652197070966785/status/2109460731171369167)

### 2. Simpler, faster setup process

- OpenClaw, 2026-10-11, @openclaw (X): “@openclaw simpler mac setup matters more than it sounds. the first ten minutes decide if someone sticks around” [source](https://twitter.com/1665675488604434434/status/2109348814264078667)
- OpenClaw, 2026-10-09, X search: OpenClaw, openclaw.ai (X): “@lobanovskiy yep same, except i skipped the openclaw craze too much headache to set up 😅 but i’ve been using ai in all my workflows such a game changer.” [source](https://twitter.com/2868527398/status/2108556690270347334)
- OpenClaw, 2026-10-09, X search: OpenClaw, openclaw.ai (X): “@jeffbullas good question. still unclear. i tried openclaw and was in configuration hell for like a week. wasted so much time. claude for analysis/ synthesis is saving me a lot of time. muse as an assistant is getting there.” [source](https://twitter.com/716682742990135296/status/2108355995042975789)

### 3. Use existing AI subscriptions in the agent

- OpenClaw, 2026-10-18, @openclaw (X): “hey @steipete @openclaw, the new configuration changes in @opencode for the api have removed the ability to use the opencode go subscription within openclaw. do you know what we can do? can we no longer connect opencode go models with openclaw? please help! @opencode” [source](https://twitter.com/43194620/status/2111655966538154086)
- OpenClaw, 2026-10-17, X search: OpenClaw, openclaw.ai (X): “@google please allow us to use our google ai pro subscription into hermes and openclaw” [source](https://twitter.com/1982427257387061249/status/2111336897721336162)
- OpenClaw, 2026-10-13, X search: OpenClaw, openclaw.ai (X): “@geminiapp @instacart @opentable @adobe @shopify will pro users ever have access to argon within antigravity? pleaaaase, and if u can authorize openclaw and other orchestrator, it will be awesome 😁” [source](https://twitter.com/1196963349227028480/status/2110124831870193946)

### 4. Higher overall usage allowance per plan

- OpenClaw, 2026-10-05, r/GrokBot (Reddit): “i ran into so many stupid issues with openclaw and then hermes, so i just moved to gb exclusively. i will say the limits are real, but i installed claude and codex so i can have them do my coding for me.” [source](https://www.reddit.com/r/GrokBot/comments/1wyf0sg/gb_hermes/pe2uy9a/)
- OpenClaw, 2026-10-04, X search: OpenClaw, openclaw.ai (X): “@swhotch i ask one thing of my openclaw and i burn through an entire days worth of my chatgp uk plus user account in like, one question. i feel ya 🫂” [source](https://twitter.com/1098628219429896193/status/2106752722909204840)
- OpenClaw, 2026-10-01, X search: OpenClaw, openclaw.ai (X): “yesterday, i used openclaw too much and hit the limit right away, so i gave up and switched to pro 100, but i should have changed it online for 100 dollars... [link]” [source](https://twitter.com/127426113/status/2105533561252327526)

### 5. Lower overall token and credit consumption

- OpenClaw, 2026-10-10, X search: OpenClaw, openclaw.ai (X): “srsly @bot is excellent, didn’t see that coming, and i built my own openclaw variants. if only it wouldn’t eat usage for a week in mere hours! @elonmusk any way you grant credits for bot for small startups?” [source](https://twitter.com/474330389/status/2108866089983819932)
- OpenClaw, 2026-10-04, X search: OpenClaw, openclaw.ai (X): “@kunchenguid feeling this really hard. i'll buy the hardware to run it 24/7 too but rn i have no good options. i've tried openclaw and hermes but mb it was too early or just a skills issue but they're too hard to maintain and the token consumption was crazy high” [source](https://twitter.com/969039065936027648/status/2106735647180685525)
- OpenClaw, 2026-09-27, X search: OpenClaw, openclaw.ai (X): “today i returned to openclaw and it is updating to the latest version while the assistant still remembers what we were working on last... hermes just wastes tokens, impressive.. the 1.7 trillion tokens of hermes is poor token management and not popularity. [link]” [source](https://twitter.com/342747720/status/2104321697436328238)

### 6. Interoperability between different agents

- OpenClaw, 2026-10-14, X search: OpenClaw, openclaw.ai (X): “using tg group for cross-agent communication is not reliable (openclaw is too dumb to follow rules). maybe a better is to use a2a protocol in the backend but show summary in the tg group for human instead.” [source](https://twitter.com/7204712/status/2110279751608811594)
- OpenClaw, 2026-10-08, X search: OpenClaw, openclaw.ai (X): “@ralphquintero @paulg nobody wants to use someone else's agent. nobody. amazon needs to allow other agents to use their mcp/platform. everyone will have their own agent, whether personally owned (openclaw/hermes) or some other party (muse, grokbot).” [source](https://twitter.com/809288957011709952/status/2108217054310682893)
- OpenClaw, 2026-10-08, X search: OpenClaw, openclaw.ai (X): “@milindlabs @mausbot_ 100% agree. any chance mausbot can interact with e.g. openclaw or some coding envs like herdr etc? so i can have one interface for all the stuff.” [source](https://twitter.com/2076386152953565184/status/2108121218021007472)

### 7. Stability prioritized over new features

- OpenClaw, 2026-10-01, X search: OpenClaw, openclaw.ai (X): “@ataiiam i've been using nanoclaw since it came out, hated openclaw. can you tell how dedicated are you to keeping the project up to date but not too bloated? i really would actually pay to have muse like reliability running on my private vps” [source](https://twitter.com/2026239563874877440/status/2105760127185997952)
- OpenClaw, 2026-09-29, X search: OpenClaw, openclaw.ai (X): “@martbln_dev hehe, but please let it be more stable 🙏 are you running openclaw?” [source](https://twitter.com/1242753357623832576/status/2104989546207408389)
- OpenClaw, 2026-09-27, X search: OpenClaw, openclaw.ai (X): “@jun_song openclaw broke all the time. it did feel magical but wasn’t reliable + native ios support isn’t a thing” [source](https://twitter.com/1453819249315639326/status/2104180751927591375)

### 8. Updates that complete without failing

- OpenClaw, 2026-10-16, @openclaw (X): “@openclaw i love openclaw but 10.1~ 10.3 bug making more than bug fux. the workflow need to be rework” [source](https://twitter.com/451119985/status/2111036489668915522)
- OpenClaw, 2026-10-12, @openclaw (X): “@openclaw it is only in 2026.10.5-beta.2. 2. a fix for #168750. activation doctor fails with "database maintenance authority check cannot admit a nested effect" and the update ends state-migrated-no-rollback.” [source](https://twitter.com/1592003170783338498/status/2109684426481303887)
- OpenClaw, 2026-10-11, @openclaw (X): “@openclaw good, i couldn't update to .09 update was ending it prematurely on error” [source](https://twitter.com/1469311407137112072/status/2109385262291632554)

### 9. Latest GPT and GPT-6.1 Sol support

- OpenClaw, 2026-10-03, @openclaw (X): “@openclaw hey folks, the codex harness didn't get updated :) sol 6.1 is still not supported!” [source](https://twitter.com/136402253/status/2106401104489820316)
- OpenClaw, 2026-10-03, @openclaw (X): “@cherry_mx_reds @joncursi @openclaw @steipete @joshavant so that's confirmed, no gpt-6.1 sol support with this 9.8 update?” [source](https://twitter.com/16198925/status/2106396061715574820)
- OpenClaw, 2026-10-03, @openclaw (X): “@wahbi_4 @openclaw mashallah, excellent update 🔥 especially the reduction in memory usage + support for gpt-6.1 sol and windows fixes, these are the things we needed. thank you to the team 👏” [source](https://twitter.com/1205551195588382720/status/2106380937365700831)

### 10. User choice of the underlying model

- OpenClaw, 2026-10-18, X search: OpenClaw, openclaw.ai (X): “@yetone i thought i was the only one still using it 😂 then why doesn't magpie support directly setting the openclaw model? i also submitted a pr to support lobster and asked for a review 🙏 [link]” [source](https://twitter.com/708591039511207936/status/2111850157973393408)
- OpenClaw, 2026-10-01, X search: OpenClaw, openclaw.ai (X): “@teton_iii the flexibility of hermes or openclaw, it remains indeed to be able to change the model, put chinese, etc.” [source](https://twitter.com/27954163/status/2105653213084987859)
- OpenClaw, 2026-09-27, X search: OpenClaw, openclaw.ai (X): “@nft_chen however, muse itself isn't that impressive~@@~ it's just openclaw with a shell change + meta exclusive channel and can't change the model.” [source](https://twitter.com/300629358/status/2104161320400728106)

### 11. Zero-configuration, works out of the box

- OpenClaw, 2026-10-09, X search: OpenClaw, openclaw.ai (X): “@stepango @bot weeks of setup is the real openclaw tax. the best personal agent is the one you never have to configure.” [source](https://twitter.com/2107021889872748544/status/2108485350397989315)
- OpenClaw, 2026-10-08, X search: OpenClaw, openclaw.ai (X): “@accelr8_dan as a consumer i only do things below a certain level of friction. especially as a founder you dedicate even less time for personal stuff. which means you someone really needed to productize openclaw and just make it work without the wrangling” [source](https://twitter.com/1243785439334432768/status/2108231989065318471)
- OpenClaw, 2026-10-05, X search: OpenClaw, openclaw.ai (X): “@mguellsegarra yes, sniff. openclaw and hermes i have gone and come and for me they are not finished products because anyone can use them without preparation. i will try it, thanks!” [source](https://twitter.com/137800822/status/2107008184686960950)

### 12. Persistent memory across sessions

- OpenClaw, 2026-10-15, X search: OpenClaw, openclaw.ai (X): “@jjenglert @muse i agree with this entire assessment. this is all the same things that have happened with other harnesses i've used in the past, openclaw etc. it needs a better memory system and i agree 💯 it needs more actual proactivity and not just from a heartbeat.” [source](https://twitter.com/49702700/status/2110533005454577930)
- OpenClaw, 2026-10-11, X search: OpenClaw, openclaw.ai (X): “i tried to change the settings to improve openclaw's memory, and it broke. this always happens. then i have codex fix it. it's difficult, openclaw.” [source](https://twitter.com/1951129463112212480/status/2109154761136337401)
- OpenClaw, 2026-10-07, EP157 - AI Agent 大戰全面開打！深度解析 OpenAI Dots、Muse、Grok Bot、Instinct (YouTube): “my experience using openclaw is that the biggest problem with this personal assistant is memory and context management. after a while, it still keeps opening new sessions. 😅” [source](https://www.youtube.com/watch?v=neECEMSxm4g&lc=UgzZRIDpm2_dBTI6vlF4AaABAg)

## Ranks highest on

How the vendor collects, keeps and uses data (2nd of 5), Which services have a connector or integration (2nd of 7), Apps offered for phone, tablet and desktop (2nd of 5)

## Ranks lowest on

Effort needed to set up and train the agent (6th of 6), Got better or worse over time, and update cadence (5th of 5), Stops short, or hands the task back (5th of 6)

Position on a criterion: its place among the agents with at least 30 rated user-weeks there, ordered by customer love. It ranks high when both its position and its 95% interval put it in the top half, low when both put it in the bottom half; neither otherwise, or when fewer than 4 agents qualify.

## All 53 criteria

Criterion love: 0.5 is the category norm. n: rated user-weeks.

### Paying for the agent: 6th of 7 (customer love 0.447, n 615)

Users talk about price less often than they do for other agents. The complaints are about wasted tokens, where it ranks last of 5, and allowances that run out. The price itself ranks 4th of 6, below the category norm.

| Criterion | Reading | Customer love | 95% interval | n | Praise | Complaint |
|---|---|---|---|---|---|---|
| [Agent spends usage on overhead and costly choices](https://feedbackbench.com/criteria/billing.token_efficiency.md) | 5th of 5 | 0.427 | 0.399–0.457 | 219 | 38 | 181 |
| [Subscription price versus value received](https://feedbackbench.com/criteria/billing.price_level.md) | 4th of 6 | 0.465 | 0.439–0.494 | 169 | 73 | 96 |
| [Usage allowance size, exhaustion and reset wait](https://feedbackbench.com/criteria/billing.usage_cap.md) | 5th of 6 | 0.498 | 0.466–0.529 | 164 | 37 | 127 |
| [Free tier, trial or required plan to start](https://feedbackbench.com/criteria/billing.entry_plan.md) | 4th of 6 | 0.498 | 0.479–0.517 | 46 | 28 | 18 |
| [Buying, upgrading, cancelling and refunding go wrong](https://feedbackbench.com/criteria/billing.purchase_flow.md) | 4th of 5 | 0.498 | 0.476–0.532 | 32 | 2 | 30 |
| [Plan contents, bundles and usage meters unclear](https://feedbackbench.com/criteria/billing.plan_clarity.md) | Too few posts | 0.562 | 0.513–0.624 | 16 | 6 | 10 |

Most recent posts:

- Praise, 2026-10-14, X search: OpenClaw, openclaw.ai (X): “i can literally afford all three 100 subs , but i’m not just gonna buy shit for the f of it , either it’s useful and optimized or not , my 20$ plan with openai is currently optimized to run two specialized openclaw agents 😂😂😂” [source](https://twitter.com/2838125118/status/2110230226076926248)
- Praise, 2026-10-10, X search: OpenClaw, openclaw.ai (X): “@thsottiaux pay a monthly subscription to use another monthly subscription? lmao. 🤣🤣. this is inception. open-source 4 life. hermes agent and/or openclaw work just fine in this aspect.” [source](https://twitter.com/1843789899922587648/status/2108907121769173137)
- Complaint, 2026-10-18, X search: OpenClaw, openclaw.ai (X): “@connortalksai why not both? although openclaw burns tokens with impunity” [source](https://twitter.com/1980821258469314560/status/2111697181149446419)
- Complaint, 2026-10-18, X search: OpenClaw, openclaw.ai (X): “huge, playing w openclaw again recently, realised cache gets rebuilt for the silliest reasons … and the cost of that is insane. for not much gain in end user experience, someone can feel their usage to be 10x lower than it could be… [link]” [source](https://twitter.com/1980611758298443776/status/2111817299103748372)
- Complaint, 2026-10-16, r/hermesagent (Reddit): “i had this experience with openclaw. tho, it consumed my tokens way faster so i cam back perfectly fine... with a blocked gemini account tho” [source](https://www.reddit.com/r/hermesagent/comments/1x7fd4h/is_it_safe_to_use_and_work_for_me/ph5306q/)

### Getting access and set up: 7th of 7 (customer love 0.378, n 957)

Users describe setup as long and fiddly. Quick, easy setup alone makes up 12.8% of what users rate, against 3.1% for other agents, and its customer love is 0.217. The apps for phone and computer rate better than the category norm.

| Criterion | Reading | Customer love | 95% interval | n | Praise | Complaint |
|---|---|---|---|---|---|---|
| [Effort needed to set up and train the agent](https://feedbackbench.com/criteria/access.setup.md) | 6th of 6 | 0.218 | 0.200–0.238 | 887 | 179 | 708 |
| [Apps offered for phone, tablet and desktop](https://feedbackbench.com/criteria/access.platform.md) | 2nd of 5 | 0.531 | 0.506–0.558 | 58 | 25 | 33 |
| [Account creation, sign-in and identity checks fail](https://feedbackbench.com/criteria/access.sign_in.md) | Too few posts | 0.492 | 0.481–0.506 | 20 | 1 | 19 |
| [Country availability, waitlists and staged rollout](https://feedbackbench.com/criteria/access.availability.md) | Too few posts | 0.494 | 0.489–0.498 | 7 | 0 | 7 |

Most recent posts:

- Praise, 2026-10-04, @openclaw (X): “@jamesoncamp @nousresearch @tabdotbot @bot @muse @openclaw onboarding is ridiculously easy if you already use codex” [source](https://twitter.com/276310738/status/2106797984021463323)
- Praise, 2026-10-04, OpenClaw 2.0 oder Hermes: Welchen KI-Agent solltest du wählen? (YouTube): “there is another reason to use openclaw over hermes: the ui for hermes does not seem to be officially ported for macos on intel - apple silicon only. therefore currently openclaw 🤷♂️” [source](https://www.youtube.com/watch?v=vSNHimXVkvo&lc=UgwlAn3plmO6tPbo_Eh4AaABAg)
- Praise, 2026-10-03, X search: OpenClaw, openclaw.ai (X): “@_[number] it feels like openclaw has become super easy to use! i'm trying various things.” [source](https://twitter.com/17895243/status/2106253556907135253)
- Complaint, 2026-10-18, X search: OpenClaw, openclaw.ai (X): “there is also a desktop version llm app for linux, so even if you throw all the settings, it's quite easy, right? it has become so easy compared to the trial and error i did with openclaw in february. [link]” [source](https://twitter.com/876396834482077696/status/2111875168176066889)
- Complaint, 2026-10-17, X search: OpenClaw, openclaw.ai (X): “i studied openclaw for a whole day but couldn't figure anything out, i'm falling behind the times 🤣” [source](https://twitter.com/4269083540/status/2111388813813858457)
- Complaint, 2026-10-17, X search: OpenClaw, openclaw.ai (X): “i tried openclaw, then dropped it. too much setup, no clear use case. hermes clicked when i found a simple handoff: tag it in jira before leaving work, then return to progress and results in the same issue the next morning. how that grew into an ai workflow: [link]” [source](https://twitter.com/467147533/status/2111411865893175430)

### Connecting accounts, sites and devices: 2nd of 7 (customer love 0.550, n 513)

Users praise how far it reaches: into the services they use, and onto their own phones and computers. Both rate better than the category norm. Most complaints are about linked accounts that do not stay connected.

| Criterion | Reading | Customer love | 95% interval | n | Praise | Complaint |
|---|---|---|---|---|---|---|
| [Which services have a connector or integration](https://feedbackbench.com/criteria/connect.coverage.md) | 2nd of 7 | 0.542 | 0.513–0.569 | 215 | 160 | 55 |
| [Linking accounts and staying logged in](https://feedbackbench.com/criteria/connect.account_link.md) | 4th of 6 | 0.498 | 0.463–0.533 | 160 | 26 | 134 |
| [Access to the user's own phone or computer](https://feedbackbench.com/criteria/connect.local_device.md) | 2nd of 5 | 0.545 | 0.519–0.570 | 106 | 77 | 29 |
| [Websites block the agent with captchas or IP bans](https://feedbackbench.com/criteria/connect.site_blocking.md) | 3rd of 7 | 0.510 | 0.486–0.541 | 42 | 11 | 31 |
| [Moving files between agent, apps and user](https://feedbackbench.com/criteria/connect.file_transfer.md) | Too few posts | 0.525 | 0.510–0.544 | 16 | 13 | 3 |

Most recent posts:

- Praise, 2026-10-17, X search: OpenClaw, openclaw.ai (X): “@connortalksai openclaw. it just plugs into everything i already use” [source](https://twitter.com/1157574033757466625/status/2111459579095851024)
- Praise, 2026-10-16, X search: OpenClaw, openclaw.ai (X): “i sent a feishu message from wechat. with openclaw, awiki and anp, two closed messaging silos now talk through one agent identity — real-time over websocket. [link] [link]” [source](https://twitter.com/706755704984461312/status/2110943376870605260)
- Praise, 2026-10-16, X search: OpenClaw, openclaw.ai (X): “managed to work out username and password saving on openclaw on headless server without any additional plugins or putting passwords in the chat ( which it seemed ok with over telegram but kept reminding me not to when on pc ).” [source](https://twitter.com/277128196/status/2111063542258655565)
- Complaint, 2026-10-18, X search: OpenClaw, openclaw.ai (X): “@trikcode starting? the internet always did block bots lol. anyone who tried to do anything serious with openclaw would have realized that on day 1.” [source](https://twitter.com/1999052792556855296/status/2111754556699013461)
- Complaint, 2026-10-12, X search: OpenClaw, openclaw.ai (X): “@kingao476942 after integrating the grok bot with wechat, it often prompts "unable to connect to openclaw at the moment," which is strange. seeking a solution.” [source](https://twitter.com/1504052615423823872/status/2109670930335375625)
- Complaint, 2026-10-12, App Store (App Store): “entering the control ui immediately triggered expired auth token. unusable.” [source](https://apps.apple.com/us/app/openclaw/id6780396132)

### Talking to the agent: 5th of 8 (customer love 0.480, n 660)

Users talk about chatting with it less often, 9.6% against 14.7% for other agents. Personality and tone rate below the norm. The app itself and the messaging channels each rank 2nd.

| Criterion | Reading | Customer love | 95% interval | n | Praise | Complaint |
|---|---|---|---|---|---|---|
| [App screens, layout, rendering, localisation and stability](https://feedbackbench.com/criteria/ask.app_client.md) | 2nd of 6 | 0.496 | 0.466–0.529 | 197 | 59 | 138 |
| [Response and task completion speed](https://feedbackbench.com/criteria/ask.speed.md) | 5th of 7 | 0.474 | 0.446–0.501 | 162 | 68 | 94 |
| [Reaching the agent through messaging apps](https://feedbackbench.com/criteria/ask.channel.md) | 2nd of 5 | 0.517 | 0.485–0.553 | 121 | 92 | 29 |
| [Avatar, personality and tone of replies](https://feedbackbench.com/criteria/ask.persona.md) | 4th of 6 | 0.460 | 0.430–0.490 | 90 | 59 | 31 |
| [Threads, chats and parallel tasks organisation](https://feedbackbench.com/criteria/ask.conversation.md) | 2nd of 5 | 0.499 | 0.474–0.523 | 79 | 29 | 50 |
| [Speaking with the agent by voice or call](https://feedbackbench.com/criteria/ask.voice.md) | 4th of 6 | 0.514 | 0.490–0.542 | 44 | 19 | 25 |

Most recent posts:

- Praise, 2026-10-18, X search: OpenClaw, openclaw.ai (X): “@blackwellboy uncensored, local, 100% the way to go. my system with local ai is in my office at work. i set up tg through openclaw so now i just send a tg message and get anything done that i want… it’s pretty fuckin amazing tbh.” [source](https://twitter.com/3645498754/status/2111836415780692430)
- Praise, 2026-10-17, X search: OpenClaw, openclaw.ai (X): “when i interacted with nemotron 3.5 super vl on openclaw via discord while going out, the responses came back in a few seconds, so there are no problems. in everyday conversations, i am not kept waiting with thinking, and the balance is good.” [source](https://twitter.com/120739135/status/2111282685536768511)
- Praise, 2026-10-16, X search: OpenClaw, openclaw.ai (X): “@diegomarino my usa plan (activated the dot here first) has continued to work in spain for the 10 days i've been there - but always having to use a vpn to see the ui in codex or to be able to use voice (the killer feature for me about my openclaw)” [source](https://twitter.com/14194289/status/2111132909478584517)
- Complaint, 2026-10-15, X search: OpenClaw, openclaw.ai (X): “access to x api is worth the @bot sub imo. just been testing for a few hours. another (+) the ux is much better than own hermes/openclaw through telegram partly because grokbot is quite fast. [link]” [source](https://twitter.com/1777980556011016192/status/2110628246836658599)
- Complaint, 2026-10-15, X search: OpenClaw, openclaw.ai (X): “the difference in ux between grok bot and openclaw is significant. while the capabilities are the same, openclaw should be better, but i end up using grok bot more. this is where the difference in ui/ux lies.” [source](https://twitter.com/1543452189213233152/status/2110631954974732753)
- Complaint, 2026-10-15, X search: OpenClaw, openclaw.ai (X): “i just found out that the hermes menu i accessed via telegram supports chinese descriptions, but openclaw is still in english [link]” [source](https://twitter.com/1561197337074192384/status/2110754915538940381)

### Getting tasks done: 8th of 9 (customer love 0.355, n 1175)

Getting tasks done has the lowest customer love of its areas, 0.355. It ranks last of 7 on getting facts and details right. Finishing the job also rates below the norm.

| Criterion | Reading | Customer love | 95% interval | n | Praise | Complaint |
|---|---|---|---|---|---|---|
| [Wrong facts, hallucinations and careless mistakes](https://feedbackbench.com/criteria/act.accuracy.md) | 7th of 7 | 0.427 | 0.400–0.452 | 197 | 33 | 164 |
| [Following instructions, rules and corrections](https://feedbackbench.com/criteria/act.instructions.md) | 4th of 6 | 0.474 | 0.443–0.503 | 192 | 63 | 129 |
| [Writing code and building apps or websites](https://feedbackbench.com/criteria/act.build.md) | 6th of 6 | 0.486 | 0.436–0.536 | 173 | 153 | 20 |
| [Stops short, or hands the task back](https://feedbackbench.com/criteria/act.stops_short.md) | 5th of 6 | 0.431 | 0.401–0.459 | 169 | 61 | 108 |
| [Forms, applications, claims and life admin paperwork](https://feedbackbench.com/criteria/act.admin.md) | 4th of 7 | 0.508 | 0.415–0.584 | 116 | 114 | 2 |
| [Web research, monitoring and summarising information](https://feedbackbench.com/criteria/act.research.md) | 4th of 7 | 0.512 | 0.459–0.564 | 108 | 103 | 5 |
| [Creating writing, images, video and social posts](https://feedbackbench.com/criteria/act.content.md) | 3rd of 6 | 0.508 | 0.473–0.541 | 83 | 73 | 10 |
| [Operating a browser or desktop by clicking](https://feedbackbench.com/criteria/act.computer_use.md) | 6th of 7 | 0.477 | 0.452–0.505 | 79 | 43 | 36 |
| [Says it did something it did not do](https://feedbackbench.com/criteria/act.false_reports.md) | 4th of 5 | 0.480 | 0.449–0.554 | 65 | 1 | 64 |
| [Contacting other people and businesses for you](https://feedbackbench.com/criteria/act.outreach.md) | 3rd of 6 | 0.509 | 0.485–0.531 | 47 | 42 | 5 |
| [Email triage, cleanup and drafting replies](https://feedbackbench.com/criteria/act.email.md) | 4th of 7 | 0.499 | 0.464–0.526 | 46 | 40 | 6 |
| [Budgets, transactions, bills and investments](https://feedbackbench.com/criteria/act.finance.md) | 3rd of 4 | 0.512 | 0.470–0.543 | 42 | 40 | 2 |
| [Booking appointments, reservations, travel and tickets](https://feedbackbench.com/criteria/act.reservations.md) | 4th of 5 | 0.501 | 0.472–0.525 | 30 | 27 | 3 |
| [Buying products, orders and purchase judgment](https://feedbackbench.com/criteria/act.shopping.md) | Too few posts | 0.514 | 0.500–0.530 | 25 | 22 | 3 |
| [Calendar entries, conflicts and schedule changes](https://feedbackbench.com/criteria/act.calendar.md) | Too few posts | 0.499 | 0.451–0.525 | 20 | 19 | 1 |

Most recent posts:

- Praise, 2026-10-18, X search: OpenClaw, openclaw.ai (X): “@richontech this works flawlessly for amazon (so far lol). openclaw fills my amazon cart with groceries each sunday morning, i add/remove a few things (faster than asking it to) and then check out.” [source](https://twitter.com/2029596414683287552/status/2111919160683110722)
- Praise, 2026-10-17, @openclaw (X): “my tax return was prepared by a consultant at a major firm. @openclaw spotted an error. i filed the correction. the german tax office accepted it: €24,411.44 back. that’s one hell of a useful ai assistant. thank you @steipete and the @openclaw team! 🦞 [link]” [source](https://twitter.com/3228215699/status/2111456478993531384)
- Praise, 2026-10-17, X search: OpenClaw, openclaw.ai (X): “@wesbos @clairevo @cxodev @bot forgot to mention i set her up to vibe code her own photography site without her knowing how. gave her an openclaw bot to do the coding, but talk to her without any technical mumbo jumbo. her quote: "better than squarespace!"” [source](https://twitter.com/1944779969361793024/status/2111438833883467957)
- Complaint, 2026-10-18, X search: OpenClaw, openclaw.ai (X): “@connortalksai hermes feels way more consistent with tool-calling and structured outputs, with far less abstraction bloat. openclaw has its perks, but hermes just executes cleaner for my loops.” [source](https://twitter.com/1523533577081614336/status/2111783538882392444)
- Complaint, 2026-10-18, X search: OpenClaw, openclaw.ai (X): “it seems that the openclaw agent has gone weird. since it was a hassle to type in the terminal, i had it do various tasks like "run ○○", and it seems the settings got messed up and it self-destructed. after all, local llms are not perfect, which makes it interesting.” [source](https://twitter.com/1151506144801611776/status/2111790825772658827)
- Complaint, 2026-10-17, r/openclaw (Reddit): “literally openclaw not being able to keep on top of a to-do list for me is the reason i binned it.” [source](https://www.reddit.com/r/openclaw/comments/1x8i0bc/how_do_you_track_your_tasks/phcyxx3/)

### Running on its own: 7th of 8 (customer love 0.400, n 1153)

Users rate its own computer near the norm. Memory, initiative and scheduled routines fall below it, and routines rank last of 6. Posts also describe heavy RAM use on servers.

| Criterion | Reading | Customer love | 95% interval | n | Praise | Complaint |
|---|---|---|---|---|---|---|
| [Where the agent runs: its own computer and always-on running](https://feedbackbench.com/criteria/auto.cloud_env.md) | 3rd of 6 | 0.492 | 0.456–0.526 | 510 | 342 | 168 |
| [Multiple agents, teams and delegation between them](https://feedbackbench.com/criteria/auto.multi_agent.md) | 3rd of 5 | 0.471 | 0.428–0.513 | 282 | 214 | 68 |
| [Remembering the user and context across sessions](https://feedbackbench.com/criteria/auto.memory.md) | 4th of 5 | 0.435 | 0.401–0.470 | 262 | 137 | 125 |
| [Scheduled recurring tasks and daily briefings run](https://feedbackbench.com/criteria/auto.routines.md) | 6th of 6 | 0.423 | 0.384–0.467 | 118 | 79 | 39 |
| [Unprompted suggestions, insights and check-ins](https://feedbackbench.com/criteria/auto.proactive.md) | 5th of 6 | 0.446 | 0.408–0.483 | 87 | 59 | 28 |
| [Reminders and notifications reach the user correctly](https://feedbackbench.com/criteria/auto.reminders.md) | Too few posts | 0.490 | 0.461–0.516 | 29 | 22 | 7 |

Most recent posts:

- Praise, 2026-10-17, X search: OpenClaw, openclaw.ai (X): “@guy still with openclaw... working with him since feb. he's pretty good and knows me well. so would need an easy migration process, and a much much better solution” [source](https://twitter.com/11164552/status/2111475846158393614)
- Praise, 2026-10-17, X search: OpenClaw, openclaw.ai (X): “@deepfates i prefer openclaw for running agents continuously and claude code for coding.” [source](https://twitter.com/1398302047934451713/status/2111503734836781501)
- Praise, 2026-10-16, @openclaw (X): “what an hectic week. worked for like 70 hours since last sunday. working on sunday again. sleeping while @openclaw is still at it during the night. and i’m loving it. am i mad or what?” [source](https://twitter.com/70961512/status/2111155117462536342)
- Complaint, 2026-10-18, X search: OpenClaw, openclaw.ai (X): “the grokbot harness is simply outstanding… it just works. connectors, skills and mcp ecosystem all well supported. my largest gripe with openclaw was its poor reliability and consistency of responses. memory was all over the place - just doesn’t seem an issue here at all” [source](https://twitter.com/512992788/status/2111764689696776593)
- Complaint, 2026-10-17, X search: OpenClaw, openclaw.ai (X): “@kellogh @deepfates kinda sounds like you should be resetting context or compacting more i have never had those issues with hermes, openclaw i get its a bitch to keep running well.” [source](https://twitter.com/1680659691301470210/status/2111516194683703629)
- Complaint, 2026-10-15, X search: OpenClaw, openclaw.ai (X): “@jarrenpinchuck @muse honestly, i haven’t really felt like it’s a model problem. this is similar problems to what i saw with my openclaw. i tend to think that agents like this need a legit db of some sort and a text memory.md file isn’t enough.” [source](https://twitter.com/319449386/status/2110664803010379897)

### Staying in control: 2nd of 7 (customer love 0.549, n 907)

Users raise shaping it to how they work 2.8 times as often as for other agents, and rate it better than the category norm. Choice of model rates near the norm.

| Criterion | Reading | Customer love | 95% interval | n | Praise | Complaint |
|---|---|---|---|---|---|---|
| [Configuring behaviour, skills and portability](https://feedbackbench.com/criteria/control.customize.md) | 2nd of 5 | 0.539 | 0.504–0.571 | 494 | 358 | 136 |
| [Which AI model runs, how good it is, and choosing it](https://feedbackbench.com/criteria/control.model.md) | 2nd of 5 | 0.505 | 0.473–0.538 | 275 | 160 | 115 |
| [Asks before acting: too little or too much](https://feedbackbench.com/criteria/control.approval.md) | 4th of 6 | 0.505 | 0.477–0.532 | 109 | 56 | 53 |
| [Seeing what the agent is doing and has done](https://feedbackbench.com/criteria/control.visibility.md) | 3rd of 5 | 0.518 | 0.494–0.543 | 86 | 44 | 42 |

Most recent posts:

- Praise, 2026-10-17, @openclaw (X): “my favorite part about @openclaw, is you can do just about whatever you want with it [link]” [source](https://twitter.com/51492397/status/2111574410440458548)
- Praise, 2026-10-17, X search: OpenClaw, openclaw.ai (X): “my favorite part about openclaw, is you can do just about whatever you want with it [link]” [source](https://twitter.com/51492397/status/2111572746706599962)
- Praise, 2026-10-12, X search: OpenClaw, openclaw.ai (X): “@yeemio yeah i feel the same way haha. after experiencing how much freedom openclaw gives you, going back to a more restricted environment feels kinda frustrating. i guess once you get used to that level of control, it's hard to go back 😂” [source](https://twitter.com/1450838426941493257/status/2109546098172080264)
- Complaint, 2026-10-14, X search: OpenClaw, openclaw.ai (X): “to be fair, it's mostly settings in openclaw that feel awkward, telling it i have my local model set on a tailscale isn't even an option in their list of providers any more.” [source](https://twitter.com/7215722/status/2110392601757258018)
- Complaint, 2026-10-13, X search: OpenClaw, openclaw.ai (X): “my ai agent uses a #metamask #crypto #wallet but there is not user interface to see what the ai agent has been doing with the wallet. #aiagent #openclaw #shopware” [source](https://twitter.com/773631581487566848/status/2109905975847026991)

### Trusting it with data and safety: 2nd of 6 (customer love 0.571, n 375)

Users trust it with their data, and fair use of data rates better than the category norm. Resisting attacks and leaks is the weak spot, last of 4.

| Criterion | Reading | Customer love | 95% interval | n | Praise | Complaint |
|---|---|---|---|---|---|---|
| [Permission scope requested and isolation between agents](https://feedbackbench.com/criteria/trust.access_scope.md) | 2nd of 6 | 0.514 | 0.482–0.548 | 156 | 56 | 100 |
| [Vulnerabilities, prompt injection and cross-user leaks](https://feedbackbench.com/criteria/trust.security.md) | 4th of 4 | 0.466 | 0.437–0.499 | 120 | 29 | 91 |
| [How the vendor collects, keeps and uses data](https://feedbackbench.com/criteria/trust.data_use.md) | 2nd of 5 | 0.600 | 0.565–0.636 | 82 | 49 | 33 |
| [Refuses legitimate requests because of guardrails](https://feedbackbench.com/criteria/trust.refusals.md) | 1st of 5 | 0.524 | 0.496–0.558 | 32 | 9 | 23 |

Most recent posts:

- Praise, 2026-10-18, X search: OpenClaw, openclaw.ai (X): “@robinsinghvi mostly somora, alongside openclaw and hermes, running on local models. i've tried a few hosted assistants and liked them, but i'm more comfortable sharing personal context when i control the hardware and what gets sent outside.” [source](https://twitter.com/1570393386/status/2111929581439521246)
- Praise, 2026-10-15, X search: OpenClaw, openclaw.ai (X): “@psyprotocol @gregisenberg this is why i use openclaw and gbrain. it’s worth the hassle factor to know i own my own data.” [source](https://twitter.com/2018426992597577728/status/2110674130387472592)
- Praise, 2026-10-11, X search: OpenClaw, openclaw.ai (X): “@bei[phone] i think the local openclaw would be better. because all your data is your own and can be connected. if you are using muse on a server, there are many things it doesn't know and cannot access.” [source](https://twitter.com/2068554343973089280/status/2109245771543679068)
- Complaint, 2026-10-17, X search: OpenClaw, openclaw.ai (X): “@mrjhnsn before i created my own framework for sai, i took apart all the openclaw variants and realised something a very dangerous flaw in all of them, to make an agent useful you had to give it blanket permissions. which is why i built sai on her own.” [source](https://twitter.com/70328148/status/2111451488275083501)
- Complaint, 2026-10-15, r/openclaw (Reddit): “yea having my oc in a vcn was the final straw for me and when i updated i could just drop passwords in a privet chat either in tg or its own gui interface.. those where the final straw for me, went hermes on the same vcn and haven't looked back” [source](https://www.reddit.com/r/openclaw/comments/1x6j7dg/babysitting_continues_now_you_cant_do_openclaw/pgvqcij/)
- Complaint, 2026-10-12, X search: OpenClaw, openclaw.ai (X): “2/3 i have also improved another scheduled task that is very important to me, email sorting. openclaw does provide security reminders for external content, but the issue is that this layer of reminders is only added to a few paths.” [source](https://twitter.com/28057679/status/2109781313859326414)

### Dealing with the vendor: 3rd of 8 (customer love 0.511, n 1366)

Users talk about updates and support 2.41 times as often as for other agents. Updates that break things drive the complaints and rank last of 5. Uptime rates near the norm, though complaints there still outnumber praise.

| Criterion | Reading | Customer love | 95% interval | n | Praise | Complaint |
|---|---|---|---|---|---|---|
| [Got better or worse over time, and update cadence](https://feedbackbench.com/criteria/vendor.updates.md) | 5th of 5 | 0.395 | 0.359–0.432 | 969 | 257 | 712 |
| [Outages, errors and agent going unresponsive](https://feedbackbench.com/criteria/vendor.uptime.md) | 2nd of 7 | 0.520 | 0.469–0.570 | 413 | 53 | 360 |
| [Support responses and account bans or lockouts](https://feedbackbench.com/criteria/vendor.support.md) | 4th of 5 | 0.482 | 0.454–0.513 | 86 | 7 | 79 |

Most recent posts:

- Praise, 2026-10-16, @openclaw (X): “@openclaw loving the quick turnaround on these fixes. thanks for keeping everything running smoothly! 🦞” [source](https://twitter.com/887527797853310978/status/2110934980205719610)
- Praise, 2026-10-15, X search: OpenClaw, openclaw.ai (X): “the new version of openclaw is great. let codex upgrade you and take care of the configuration.” [source](https://twitter.com/966199712796872706/status/2110663619318854096)
- Praise, 2026-10-15, X search: OpenClaw, openclaw.ai (X): “@justmicrock ive been using openclaw since january to run parts of my business and it's gotten more stable over time.” [source](https://twitter.com/1204759449690353664/status/2110712483698675726)
- Complaint, 2026-10-18, X search: OpenClaw, openclaw.ai (X): “after upgrading openclaw, it sometimes takes longer to start up or the gateway cannot be started...” [source](https://twitter.com/5979352/status/2111638438231564680)
- Complaint, 2026-10-18, X search: OpenClaw, openclaw.ai (X): “why does every openclaw update break 90% of its own systems every time.” [source](https://twitter.com/1597648544076275713/status/2111864816004448478)
- Complaint, 2026-10-17, @openclaw (X): “@openclaw isnt a bug free stable version a basic for software release? is just losing confident release after release for openclaw loyal users” [source](https://twitter.com/1868156885972684800/status/2111262465157972027)