# Muse (Meta)

Feedback Bench, personal agents, built 2026-10-19, window 2026-08-31 to 2026-10-18. Web page: https://feedbackbench.com/#/agent/muse

| Measure | Value |
|---|---|
| Rank | 1 of 9 (rank range 1–1) |
| Feedback Score | 70.5 (95% interval 69.5–71.4) |
| Popularity | 1.000 (share of voice 33.02%) |
| Customer love | 0.593 (95% interval 0.583–0.604) |
| Place | Popularity 1st of 9 × Customer love 1st of 9 |
| Top quadrant | yes |
| Users | 44204 |
| Posts counted | 60878 |
| Posts that judge the agent | 21255 |
| Criteria ranking high / low | 22 / 12 of 53 |

## The brief

Written by large language models from this page's numbers and the posts it quotes, then checked: every number in the text is in the build. Interpretation, not measurement.

Muse is an everyday assistant people enjoy using, and one many people cannot get. Users say it handles chores, talks with a friendly personality and follows up without being asked. It ranks 1st of 9 personal agents overall. Two things pull it down: where it is available, and trust. Region blocks and waitlists make up 4% of what its users rate, 1.9 times the rate for other agents, and it ranks last on privacy and safety. When users compare it with another agent, they favour Muse over each rival. Against Grok Bot, Muse comes out ahead in 74 posts and Grok Bot in 40.

### Why people choose it

- **It gets everyday chores done for you** ([Getting tasks done](https://feedbackbench.com/criteria/act.md)). 1st: of 9 on “Getting tasks done”. 26% of what users rate. Posts describe Muse booking restaurant tables, calling customer service, filling in forms, sending email and building small sites. Users hand it simple personal jobs as they come up. Some keep a different agent for larger work.
  Evidence:
  - 2026-10-17, @muse (X): “what an amazing out of the world experience! just had @muse call capital one, and it demanded to speak to a real person, and it added my call back number and brought me in when needed! can't wait for @grok @bot to be able to do the same.” [source](https://twitter.com/26989064/status/2111262487790092295)
  - 2026-10-18, r/GrokBot (Reddit): “use muse for straightforward tasks such as completing a form, finding a discount, selling on facebook, or sending an email. grokbot for tasks more complex than these, where a team rather than a single contributor is required.” [source](https://www.reddit.com/r/GrokBot/comments/1x4g3e6/grok_bot_vs_meta_muse/phhvmnr/)
- **A warm personality people like talking to** ([Chatting with it](https://feedbackbench.com/criteria/ask.md)). 1st: of 8 on “Chatting with it”. 13% of what users rate. Users describe Muse as kind, quick and natural to talk to. Some give it a name and a character, and say it feels like talking to a person. Others praise its writing style as close to how people actually talk.
  Evidence:
  - 2026-10-16, App Store (App Store): “much more interactive than any other ai. feels like you’re actually talking to someone.” [source](https://apps.apple.com/us/app/muse-from-meta/id6760173601)
  - 2026-10-15, @muse (X): “whatever they are putting in @muse 's water. i'd like to see some of that in @openai and maybe @grok seems to have the best natural writing style of how humans actually communicate to get their ideas/thoughts across. [link]” [source](https://twitter.com/953036167162859522/status/2110593091916754996)
- **It follows up and reminds you unprompted** ([Working on its own](https://feedbackbench.com/criteria/auto.md)). 1,162 : 265: praise to complaints, in user-weeks. Ranks 2nd of 8 on “Working on its own”. Users say Muse follows up on conversations and action items without being asked. Posts describe reminders, status alerts and nudges about things they would have forgotten. Older users and people with memory problems say this matters to them.
  Evidence:
  - 2026-10-18, @muse (X): “maybe it’s me, but i love how proactive @muse is. i can’t get @bot to do anything without prompting, could be my error but i can’t, meanwhile muse just follows up on conversations and action items all day long. @alexandr_wang and @natfriedman cooked.” [source](https://twitter.com/14835779/status/2111861925470687601)
  - 2026-10-16, App Store (App Store): “truly saves me hours of time every week. and pings me on things that would have slipped my mind.” [source](https://apps.apple.com/ca/app/muse-from-meta/id6760173601)

### Why people leave

- **Many users cannot get past region blocks** ([Available where you live, no waitlist](https://feedbackbench.com/criteria/access.availability.md)). 1.9×: 4% of what users rate, 1.9× the rate for other agents. Ranks 4th of 4 on “Available where you live, no waitlist”. Posts describe messages saying Muse is not available in their country, and accounts that stay on the waitlist. Some who get in find that region limits block features such as video generation. Most requests for wider availability, from India to Europe and Latin America, are about Muse.
  Evidence:
  - 2026-10-14, Meta lanza Muse Wonder Full: supera a GPT-6 Astra y Gemini 4 Argon (YouTube): “i haven't been able to try it, i subscribed, but it tells me that it is still not available in my country 😢” [source](https://www.youtube.com/watch?v=uYlwtdJ0n2A&lc=UgzvXSG10H-Bdt9crgp4AaABAg)
  - 2026-10-16, Meta Muse 突然大规模无故封禁！你的账号会不会也中招? 揭秘官方封号真相！| muse封号 | muse注册 | Flybird 小郑 (YouTube): “i can use it normally, but i can't generate videos. it says it's due to regional restrictions. is there anyone else like me?” [source](https://www.youtube.com/watch?v=koxV2gnvb_g&lc=UgxUecJm94CtDpv2HYx4AaABAg)
- **Users doubt how Meta handles their data** ([Privacy and safety](https://feedbackbench.com/criteria/trust.md)). 6th: of 6 on “Privacy and safety”. 4% of what users rate. Users worry that their data goes to Meta. They say Muse asks for more account access than a task needs. Others say content filters block harmless requests, and that Meta's own tools do not agree on what is allowed.
  Evidence:
  - 2026-10-11, @muse (X): “so, i can’t connect @stripe link to @muse for a basic online payment without granting it full read access to my accounts for “financial insights” that i definitely don’t want agentic commerce is going splendidly” [source](https://twitter.com/103696339/status/2109281847524167754)
  - 2026-10-13, @muse (X): “@muse my assistant's avatar (malevola) was created via your own avatar tool, but your image generator refuses to generate any images of the same character. one tool allows it, another blocks it — please review this inconsistency.” [source](https://twitter.com/321050674/status/2109879397184684478)
- **There is no real voice conversation yet** ([Good voice conversations](https://feedbackbench.com/criteria/ask.voice.md)). 6th: of 6 on “Good voice conversations”. 2% of what users rate. Users say they have to type, or press the microphone button for every message, and they ask for a two-way voice mode. Some say other assistants that talk back do this better. One user reports that speech in Persian is broken.
  Evidence:
  - 2026-10-07, App Store (App Store): “i love this thing if only i could just talk to it rather than having a type” [source](https://apps.apple.com/us/app/muse-from-meta/id6760173601)
  - 2026-10-09, Play Store (Play Store): “this is awesome. needs more functionality like voice conversations instead of having to push the microphone button every time. needs to be able to clone or model a real human voice instead of only picking from lame robot options.” [source](https://play.google.com/store/apps/details?id=com.facebook.aura)

### Head to head

- **Muse vs Grok Bot**: Muse ahead in 74 of 114 posts that pick a side, 69 even. Of 184 posts judging both, Muse is ahead in 74 and Grok Bot in 40. Users pick Muse as a personal assistant and because it asks before acting. Those who prefer Grok Bot cite its multiple organised agents, its drawing and its easier computer.
  - 2026-10-16, Muse vs dots vs Grok Bot: The FREE One Almost Won (8 Real Tests) (YouTube): “once. on the pothole report, grok bot uploaded the photo to the city's website without asking first. dots and muse both asked before uploading. all three still stopped before every submit, pay or send button, which was the line i cared about most.” [source](https://www.youtube.com/watch?v=uqOMexa0rzI&lc=UgzXy0L2Y0Y7vkTT2nl4AaABAg.Ac1J7L0zAo6Ac1JdFk2vFT)
  - 2026-10-07, Grok Bot just got a MASSIVE update (YouTube): “i like grokbot because it has multiple agents and you can organize them. you can have only one dot, only one muse, even though they can spin threads.” [source](https://www.youtube.com/watch?v=ZW-HR9XMQKw&lc=UgxmUSFmX_MyzXPWfrh4AaABAg)
- **Muse vs OpenClaw**: Muse ahead in 47 of 54 posts that pick a side, 24 even. Of 78 posts judging both, Muse is ahead in 47 and OpenClaw in 7. Users call Muse a polished, free version that works without setup work. The few who prefer OpenClaw want control over file access.
  - 2026-10-01, @muse (X): “@steipete @notmisha @muse it works a lot better ngl. i was able to just hop on from a browser with my facebook login and it took days off my workload. quite amazing actually. openclaw was cool but too much configuration” [source](https://twitter.com/22806353/status/2105448522061643851)
  - 2026-09-29, @muse (X): “seperate church and state: what i think we need is better interoperability between @muse and @openclaw. and a personal 'security' and identity layer. i prefer openclaw because i control the file access. especially for information on my family and kids. meta hasn't had a wonderful track record here..” [source](https://twitter.com/129431264/status/2104960728654582147)
- **Muse vs ChatGPT Dots**: Muse ahead in 41 of 53 posts that pick a side, 52 even. Of 105 posts judging both, Muse is ahead in 41 and ChatGPT Dots in 12. Users say Muse is faster and works better with plugins. Dots wins on availability outside the US and Canada, and with users who distrust Meta.
  - 2026-10-06, @muse (X): “@printify just stopped working as a plugin with @chatgpt dot. @muse handles it like a champ. what's happening @printify? dot just constantly breaks for me. [link]” [source](https://twitter.com/207367549/status/2107313276744851912)
  - 2026-10-01, I Tested OpenAI's Dots vs. Meta's Muse. What You Need to Know. (YouTube): “sadly the only option around the world is openai's dots cause meta muse is only available in ca/us. even if dots is very 'alpha', it's better than nothing for the rest of the world lol. after trying dots, i feel using normal codex is better and faster (despite not having a dot's virtual computer).” [source](https://www.youtube.com/watch?v=BvvfZKKz4Yo&lc=UgyN8vpSJNxkX2Zv4494AaABAg)
- **Muse vs Hermes Agent**: Muse ahead in 22 of 32 posts that pick a side, 13 even. Of 46 posts judging both, Muse is ahead in 23 and Hermes Agent in 10. Users say Muse is faster on similar tasks. Hermes draws technical users, and people who would rather not use a Meta product.
  - 2026-10-07, r/hermesagent (Reddit): “i am new to hermes. i have been surprised by how many tokens each message requires, how long the thinking traces are, and how many tool calls are made. when i give muse similar tasks, it's much faster. how do i fix this?” [source](https://www.reddit.com/r/hermesagent/comments/1wzm32t/how_to_make_hermes_more_like_grokbotmusedots/)
  - 2026-10-08, The newest Hermes agent update is unbelievable (YouTube): “@rossreedstrom i use buzz and host it. are you saying hermes and my buzz can talk to one another? the thing about hermes that interests me is that is can be similar but more powerful than muse and it's not meta...” [source](https://www.youtube.com/watch?v=K6G5fp8LB6w&lc=UgyEDk_aMu28iaSdGi14AaABAg.AbBZxJyw037AbhEEJ1Xjwj)

### What would move its score

Rule: For each area where an agent's customer love is below the category norm: the Feedback Score and rank it would have if that one area were at the norm (0.5) and everything else stayed the same, computed with the same formula as the ranking. An area's pull follows its weight, so an area many users of the category rate moves the score more than one they rarely mention.

| Area at the category norm | Feedback Score | Change | Position |
|---|---|---|---|
| Dealing with the vendor | 70.7 | +0.2 | 1st of 9 |
| Trusting it with data and safety | 70.7 | +0.1 | 1st of 9 |
| Staying in control | 70.5 | +0.0 | 1st of 9 |

No single area moves the score far. Bringing updates and support to the category norm would lift the Feedback Score from 70.6 to 70.8. Privacy and safety would add 0.1, and control over it nothing. Muse stays 1st in every case.

### Six weeks

Muse had 309 users in the week of 31 August. It ranked 1st every week from the US launch on 8 September. Users peaked at 13,008 and a 52% share in the week after the Mac app and Canada launch, then fell to 4,925.

## Top requests

What users ask to add or change, most asked first. 4927 user-weeks ask for something. Requests do not change the Feedback Score. Rule: A separate pass by a large language model reads every counted post and extracts what the user asks the agent or its vendor to add or change, with the criteria it maps to and a short normalised wording; it does not touch the labels or the Feedback Score. A large language model groups the wordings within each criterion (the first criterion the request maps to) into themes, and a second pass merges themes that ask for the same change under different criteria; a merged theme sits under the criterion most of its requests map to, and code counts it once. A theme counts distinct user-weeks that ask for it, per agent; across agents, one user-week per agent. Themes asked in fewer than 2 user-weeks, and requests that share no theme, are not shown. Examples: up to 3 posts per theme from different users, without slurs: whole posts of 60 to 450 characters with at least 8 words beyond handles and links, posts of at most 280 characters first, then the newest.

| Rank | Request | Criterion | User-weeks | Posts |
|---|---|---|---|---|
| 1 | Personal invite or early access grant | [Country availability, waitlists and staged rollout](https://feedbackbench.com/criteria/access.availability.md) | 438 | 469 |
| 2 | Global availability beyond launch countries | [Country availability, waitlists and staged rollout](https://feedbackbench.com/criteria/access.availability.md) | 197 | 205 |
| 3 | Two-way voice conversation mode | [Speaking with the agent by voice or call](https://feedbackbench.com/criteria/ask.voice.md) | 194 | 201 |
| 4 | Availability in the EU and Europe | [Country availability, waitlists and staged rollout](https://feedbackbench.com/criteria/access.availability.md) | 176 | 193 |
| 5 | Availability in India | [Country availability, waitlists and staged rollout](https://feedbackbench.com/criteria/access.availability.md) | 166 | 174 |
| 6 | Availability in Latin America and Caribbean | [Country availability, waitlists and staged rollout](https://feedbackbench.com/criteria/access.availability.md) | 68 | 70 |
| 7 | Availability in the UK | [Country availability, waitlists and staged rollout](https://feedbackbench.com/criteria/access.availability.md) | 62 | 63 |
| 8 | Availability in South and Southeast Asia | [Country availability, waitlists and staged rollout](https://feedbackbench.com/criteria/access.availability.md) | 60 | 61 |
| 9 | Availability in Canada | [Country availability, waitlists and staged rollout](https://feedbackbench.com/criteria/access.availability.md) | 57 | 59 |
| 10 | Availability in Australia and New Zealand | [Country availability, waitlists and staged rollout](https://feedbackbench.com/criteria/access.availability.md) | 48 | 50 |
| 11 | More third-party connectors overall | [Which services have a connector or integration](https://feedbackbench.com/criteria/connect.coverage.md) | 44 | 45 |
| 12 | Availability in Africa | [Country availability, waitlists and staged rollout](https://feedbackbench.com/criteria/access.availability.md) | 42 | 42 |

### 1. Personal invite or early access grant

- Muse, 2026-10-14, @muse (X): “hey @alexandr_wang and @mattprd, been on the muse waitlist for a month+ and itching to test it out. i spend a lot of time beta testing apps and breaking down ux and technical edge cases. if you need someone to push muse and send back solid notes, i'd love an invite! @muse” [source](https://twitter.com/1243136385952788482/status/2110445836241092684)
- Muse, 2026-10-11, Play Store (Play Store): “i need this app page please send me the link can i have this please 🙏 😭” [source](https://play.google.com/store/apps/details?id=com.facebook.aura)
- Muse, 2026-10-11, @muse (X): “@wailord @muse @wailord i’m loving muse! can i get added to the early access group? i promise to use heavily like i already am and to provide feedback. i also really want to use the calling feature. pretty please” [source](https://twitter.com/42705975/status/2109137803481436232)

### 2. Global availability beyond launch countries

- Muse, 2026-10-16, @muse (X): “@djngoma @muse give us a guide to get this setup :d just don't want to use the us store if possible” [source](https://twitter.com/132831525/status/2111039034982289595)
- Muse, 2026-10-16, Play Store (Play Store): “it bad it say i can't access to all audices what that mean is my country or region don't available in my and i demand it must be fix fast” [source](https://play.google.com/store/apps/details?id=com.facebook.aura)
- Muse, 2026-10-15, @muse (X): “@jjenglert @muse exactly the same with dots (i'd use muse if it was in my country @metavr_official) - having eternal context will be such a powerful unlock for the life partnership” [source](https://twitter.com/1404308175730348035/status/2110866975861936376)

### 3. Two-way voice conversation mode

- Muse, 2026-10-18, @muse (X): “voice mode and shared agents are an absolute must for me with @muse asap need to be able to share @muse across family members and voice mode would be the 100% gamechanger i need in my life [link]” [source](https://twitter.com/2011796236119240704/status/2111630132343378199)
- Muse, 2026-10-17, @muse (X): “i’m going on strike. i’m not using muse anymore until they release voice mode @muse ….. please..?” [source](https://twitter.com/1868506992937209856/status/2111574642775449788)
- Muse, 2026-10-17, App Store (App Store): “i enjoy the fact that muse anticipated something’s i was concerned about but hadn’t typed to it. it would be easier if i could just voice chat with muse to make it easier for me to read the font since there’s only a tiny size.” [source](https://apps.apple.com/us/app/muse-from-meta/id6760173601)

### 4. Availability in the EU and Europe

- Muse, 2026-10-14, @muse (X): “@muse and @muse can you hit me up with the first muse for sweden? would love to try it out first before anyone here in sweden” [source](https://twitter.com/1801894543261851648/status/2110417677579944032)
- Muse, 2026-10-12, @muse (X): “i need to try @muse asap yo mark how about muse in europe? [link]” [source](https://twitter.com/1973261166550925314/status/2109665424430539210)
- Muse, 2026-10-12, X search: Muse from Meta, Meta Muse (X): “the more i use meta muse, the more i see potential for the whole world to save a lot of time. it still needs to roll out in europe. so there's a bunch of upside potential. $meta” [source](https://twitter.com/2432811/status/2109536894816313777)

### 5. Availability in India

- Muse, 2026-10-12, @muse (X): “@alexandr_wang when will @muse release in india? i’ve been waiting for a long time! can’t wait anymore. give me the date already!!!!!” [source](https://twitter.com/1615914699656134656/status/2109703753377239428)
- Muse, 2026-10-10, @muse (X): “@muse @meta when will muse come to india? i really want to use it. please roll it out soon!” [source](https://twitter.com/1905672478938333186/status/2108848711455719704)
- Muse, 2026-10-08, @muse (X): “@meta when can we download @muse in india. we are eagerly waiting to try to app features 😄” [source](https://twitter.com/1975594927078903809/status/2108115917649437006)

### 6. Availability in Latin America and Caribbean

- Muse, 2026-10-14, @muse (X): “@muse when are you releasing it in mexico? @alexandr_wang i need it bro” [source](https://twitter.com/37370240/status/2110477595116802441)
- Muse, 2026-10-11, BOMBAZO… ¡Un Agente IA que hace de TODO GRATIS! Así es Muse AI (YouTube): “in chile it is not available and i connected to a vpn from the usa, it tells me that i am on a waiting list when configuring. how can i do it?” [source](https://www.youtube.com/watch?v=dGvi5TSYsvo&lc=Ugwe476A2MIMqY-o1vh4AaABAg)
- Muse, 2026-10-09, 7 días con Muse y Dot, los poderosos ASISTENTES IA que no podemos usar (todavía) (YouTube): “i do not have access to either of the two. chile is not in muse and chatgpt plus does not have access to dots.” [source](https://www.youtube.com/watch?v=d1fKvNlEj60&lc=UgxsbBiePEFPLhyq_PZ4AaABAg)

### 7. Availability in the UK

- Muse, 2026-10-18, @muse (X): “@elonmusk @spacexai @meta @muse @alexandr_wang please please please can we bring grok bot to meta ray-bans? or bring muse to uk? whichever comes first.” [source](https://twitter.com/2070244489780744192/status/2111768354222485668)
- Muse, 2026-10-02, X search: Muse from Meta, Meta Muse (X): “so in uk i have @grok @bots but both open ai dots and meta muse aren't available in the uk, is that because @elonmusk doesn't care what uk government thinks?” [source](https://twitter.com/20158906/status/2106153691707330915)
- Muse, 2026-09-29, @muse (X): “@muse muse is making agents accessible for everyone, can’t wait for a uk roll out” [source](https://twitter.com/1650196179756412928/status/2104882537952854213)

### 8. Availability in South and Southeast Asia

- Muse, 2026-10-08, @muse (X): “@startupoppa @petergyang @muse alex! i'm curious if muse allows for alternatives that can do those annoying cancellation calls for you because i can't download it here in singapore! i built something to do that and happy to give it to you for testing. dmed if you're interested!” [source](https://twitter.com/2037772349995462656/status/2108138148756865066)
- Muse, 2026-10-03, @muse (X): “@meta @finkd launch muse in pakistan... can't wait to try it @muse” [source](https://twitter.com/955553331287609344/status/2106471729757598075)
- Muse, 2026-10-03, @muse (X): “@alexandr_wang hey bro! when will @muse be launched in thailand🇹🇭” [source](https://twitter.com/2008136314244505600/status/2106369941322772733)

### 9. Availability in Canada

- Muse, 2026-09-24, X search: Muse from Meta, Meta Muse (X): “@alexandr_wang i'm in canada, but meta muse is not available” [source](https://twitter.com/1825243355501973504/status/2103197440430219680)
- Muse, 2026-09-20, X search: Muse from Meta, Meta Muse (X): “@funofinvesting @finkd @alexandr_wang canada’s been waiting on this forever — once meta muse drops up here, adoption could really take off. curious if @javiermolinastk thinks this kind of rollout moves the needle for the broader market.” [source](https://twitter.com/434230041/status/2101651642433376299)
- Muse, 2026-09-18, X search: Muse from Meta, Meta Muse (X): “can we hurry up and get meta muse in canada already?! @finkd @alexandr_wang [link]” [source](https://twitter.com/1339340813856370692/status/2101076284553994523)

### 10. Availability in Australia and New Zealand

- Muse, 2026-10-15, @muse (X): “@alexcornell @clairevo @muse thanks for doing the interview, alex. helpful. now for the big ask: wen australia?!” [source](https://twitter.com/390438589/status/2110581584944635924)
- Muse, 2026-10-12, X search: Muse from Meta, Meta Muse (X): “@alexandr_wang when is meta muse available in australia, im dying to use it! @alexandr_wang cant wait to try it!” [source](https://twitter.com/1389081186/status/2109791976262697233)
- Muse, 2026-10-12, @muse (X): “i keep getting flagged for non-human behaviour on @meta because i use @bot to process, research and list items i want to sell. it also monitors inbound enquiries and replies to genuine buyers. here i am, waiting for @muse to be in australia.” [source](https://twitter.com/15433589/status/2109581616477810857)

### 11. More third-party connectors overall

- Muse, 2026-10-13, App Store (App Store): “does its job, i would like it to be faster and to work across apps but well. it can’t be perfect…” [source](https://apps.apple.com/us/app/muse-from-meta/id6760173601)
- Muse, 2026-10-07, App Store (App Store): “it is easy to know what you are missing and how far you are from your goal but if it can access more apps then it will be easier, effective, helpful, and useful” [source](https://apps.apple.com/us/app/muse-from-meta/id6760173601)
- Muse, 2026-10-06, @muse (X): “damn it @muse, it’s been days need. more. connectors. make the button say “update” 🐦🔥 [link]” [source](https://twitter.com/1657209229684490240/status/2107585817342599411)

### 12. Availability in Africa

- Muse, 2026-10-15, @muse (X): “@muse and what about muse availability from côte d'ivoire? common guys” [source](https://twitter.com/1004508761095131136/status/2110796840815780104)
- Muse, 2026-10-13, @muse (X): “please give south africa access to muse. @finkd @alexandr_wang @aiatmeta @meta @muse” [source](https://twitter.com/2028735335644147714/status/2109912318410715285)
- Muse, 2026-10-02, @muse (X): “with the speed and rate at which personal ai agent like @muse and open ai dot, fo are moving to the masses it is very sad that all this tools are available in nigeria yet. i haven't been able to test out any of those tools myself.” [source](https://twitter.com/1742896626417479680/status/2105891554338484474)

## Ranks highest on

Response and task completion speed (1st of 7), Free tier, trial or required plan to start (1st of 6), Usage allowance size, exhaustion and reset wait (1st of 6)

## Ranks lowest on

Speaking with the agent by voice or call (6th of 6), How the vendor collects, keeps and uses data (5th of 5), Contacting other people and businesses for you (6th of 6)

Position on a criterion: its place among the agents with at least 30 rated user-weeks there, ordered by customer love. It ranks high when both its position and its 95% interval put it in the top half, low when both put it in the bottom half; neither otherwise, or when fewer than 4 agents qualify.

## All 53 criteria

Criterion love: 0.5 is the category norm. n: rated user-weeks.

### Paying for the agent: 1st of 7 (customer love 0.770, n 1334)

Users talk about price less often than for other agents, and mostly to praise it. They value trying it free or cheaply and an allowance that lasts, and it ranks 1st of 6 on each. Buying, cancelling and refunds draw more complaints than praise.

| Criterion | Reading | Customer love | 95% interval | n | Praise | Complaint |
|---|---|---|---|---|---|---|
| [Free tier, trial or required plan to start](https://feedbackbench.com/criteria/billing.entry_plan.md) | 1st of 6 | 0.768 | 0.746–0.792 | 527 | 459 | 68 |
| [Usage allowance size, exhaustion and reset wait](https://feedbackbench.com/criteria/billing.usage_cap.md) | 1st of 6 | 0.735 | 0.706–0.762 | 383 | 218 | 165 |
| [Subscription price versus value received](https://feedbackbench.com/criteria/billing.price_level.md) | 2nd of 6 | 0.588 | 0.558–0.617 | 275 | 196 | 79 |
| [Buying, upgrading, cancelling and refunding go wrong](https://feedbackbench.com/criteria/billing.purchase_flow.md) | 1st of 5 | 0.557 | 0.498–0.645 | 139 | 20 | 119 |
| [Agent spends usage on overhead and costly choices](https://feedbackbench.com/criteria/billing.token_efficiency.md) | 1st of 5 | 0.559 | 0.532–0.588 | 70 | 40 | 30 |
| [Plan contents, bundles and usage meters unclear](https://feedbackbench.com/criteria/billing.plan_clarity.md) | 2nd of 3 | 0.503 | 0.474–0.542 | 32 | 3 | 29 |

Most recent posts:

- Praise, 2026-10-17, X search: Muse from Meta, Meta Muse (X): “interesting that i have yet to hit usage cap on @meta @muse on free tier ty @alexandr_wang” [source](https://twitter.com/1932485326041460739/status/2111299156648116404)
- Praise, 2026-10-16, @muse (X): “@grok @rezoundous @x @bot @muse @meta with @muse you don't need any of that. usage limits are plenty.” [source](https://twitter.com/2110515277137948673/status/2111194100548403597)
- Praise, 2026-10-16, X search: Muse from Meta, Meta Muse (X): “@grok @rezoundous @x @bot @muse yeah but @meta @muse you dont need to upgrade to get more usage.” [source](https://twitter.com/2110515277137948673/status/2111185225493745891)
- Complaint, 2026-10-18, @muse (X): “hey @muse @alexandr_wang , my free plan weekly limit was supposed to reset oct 17, but it never went through. usage carried over 57% to 67%, and the reset date rolled to oct 24. already sent a report in app. can you look into it? is anyone else seeing this? [link]” [source](https://twitter.com/1367451720880586753/status/2111717283777454381)
- Complaint, 2026-10-18, @muse (X): “@muse making it pretty easy to churn to @instinct after hitting usage limit and won’t reset for 6 days 😂” [source](https://twitter.com/1628226961922461696/status/2111731309701963779)
- Complaint, 2026-10-18, X search: Muse from Meta, Meta Muse (X): “@morganlinton @metafordevs @vulcanbench i couldnt even finish a good chunk of it because i ran out of usage. i was a huge meta muse fanboy too, but good lord. i barely put a dent in my claude usage lol” [source](https://twitter.com/35048764/status/2111718654245212661)

### Getting access and set up: 3rd of 7 (customer love 0.512, n 1857)

Users say setup itself is quick and easy, and Muse leads the category on it. Complaints come from sign-in problems and, above all, region blocks and waitlists, where it ranks 4th of 4.

| Criterion | Reading | Customer love | 95% interval | n | Praise | Complaint |
|---|---|---|---|---|---|---|
| [Country availability, waitlists and staged rollout](https://feedbackbench.com/criteria/access.availability.md) | 4th of 4 | 0.370 | 0.326–0.423 | 653 | 53 | 600 |
| [Account creation, sign-in and identity checks fail](https://feedbackbench.com/criteria/access.sign_in.md) | 2nd of 5 | 0.563 | 0.499–0.630 | 561 | 76 | 485 |
| [Effort needed to set up and train the agent](https://feedbackbench.com/criteria/access.setup.md) | 1st of 6 | 0.738 | 0.714–0.760 | 538 | 425 | 113 |
| [Apps offered for phone, tablet and desktop](https://feedbackbench.com/criteria/access.platform.md) | 3rd of 5 | 0.488 | 0.458–0.521 | 162 | 43 | 119 |

Most recent posts:

- Praise, 2026-10-18, @muse (X): “@ai @muse @bot +1 for that split. muse also resonates with my non-ai friends because they already have an account and can access it from their computer.” [source](https://twitter.com/1928507788243963904/status/2111912811186323927)
- Praise, 2026-10-14, App Store (App Store): “the ease of use is beyond what words can describe. literally just download it and start talking to it. that’s all you have to do. they run circles around chatgpt and claud in more ways than one.” [source](https://apps.apple.com/us/app/muse-from-meta/id6760173601)
- Praise, 2026-10-12, X search: Muse from Meta, Meta Muse (X): “3 things that have surprised me about meta muse 1. i enjoy it much more than i thought 2. i use it more than claude 3. it's easy to use out of the box if you haven't checked it out, it's definitely worth exploring.” [source](https://twitter.com/1929897010024341504/status/2109630175633686610)
- Complaint, 2026-10-18, Facebook Muse AI: Fix Country/Region Block, Waitlist & Age Confirmation (YouTube): “muse isn't available muse isn't available to all audiences.” [source](https://www.youtube.com/watch?v=J4Oiif6reQ4&lc=UgwHgKbgJfPMSFGLnqt4AaABAg)
- Complaint, 2026-10-18, Facebook Muse AI: Fix Country/Region Block, Waitlist & Age Confirmation (YouTube): “muse isn't available muse isn't available to all audiences. after verifying the number as shown by you, i turned on the vpn again and refreshed, then this message is coming. please tell me what to do.” [source](https://www.youtube.com/watch?v=J4Oiif6reQ4&lc=UgxL31G-dvc-fyNb-TN4AaABAg)
- Complaint, 2026-10-18, Facebook Muse AI: Fix Country/Region Block, Waitlist & Age Confirmation (YouTube): “i successfully verified the number, but when i go back and refresh, instead of opening the account, it says "account isn't available." i have tried many ways, brother, i would be very grateful if you could bring a video on this topic.” [source](https://www.youtube.com/watch?v=J4Oiif6reQ4&lc=UgyCLzTrY8z_kwc1UOd4AaABAg.Ac4ZGWglMmwAc5Qg5bMf9M)

### Connecting accounts, sites and devices: 3rd of 7 (customer love 0.535, n 1237)

Users mostly praise how it reaches the services they use. Linked accounts that drop draw more complaints than praise, though Muse still leads the category there. Websites that block it are the weak spot, where it ranks 7th of 7.

| Criterion | Reading | Customer love | 95% interval | n | Praise | Complaint |
|---|---|---|---|---|---|---|
| [Which services have a connector or integration](https://feedbackbench.com/criteria/connect.coverage.md) | 3rd of 7 | 0.534 | 0.503–0.566 | 720 | 488 | 232 |
| [Linking accounts and staying logged in](https://feedbackbench.com/criteria/connect.account_link.md) | 1st of 6 | 0.549 | 0.503–0.595 | 286 | 64 | 222 |
| [Websites block the agent with captchas or IP bans](https://feedbackbench.com/criteria/connect.site_blocking.md) | 7th of 7 | 0.438 | 0.406–0.471 | 157 | 19 | 138 |
| [Access to the user's own phone or computer](https://feedbackbench.com/criteria/connect.local_device.md) | 4th of 5 | 0.475 | 0.447–0.504 | 109 | 55 | 54 |
| [Moving files between agent, apps and user](https://feedbackbench.com/criteria/connect.file_transfer.md) | 1st of 3 | 0.517 | 0.492–0.548 | 45 | 16 | 29 |

Most recent posts:

- Praise, 2026-10-18, @muse (X): “@_simonsmith i love that @muse can access my full messages and whatsapp, reminders, calendar etc. clearly it’s possible… why dots and others can’t or haven’t escapes me.” [source](https://twitter.com/1561415336037175297/status/2111912319924240778)
- Praise, 2026-10-17, r/GrokBot (Reddit): “use muse for fb marketplace. better connections, they will never ban you. one of the reasons i still gave muse in use” [source](https://www.reddit.com/r/GrokBot/comments/1x80qmw/i_was_crushing_facebook_marketplace_w_grok_bot/phb6kpa/)
- Praise, 2026-10-16, @muse (X): “if you have more than one machine give your @grokbot or @muse access to @tailscale in their vm"s and watch absolute magic happen. its so good.” [source](https://twitter.com/1960320099287535616/status/2110899708311097402)
- Complaint, 2026-10-18, X search: Muse from Meta, Meta Muse (X): “super cool trends/graphs from $net radar!! [link] 403s error codes for ai agents/bots ("we refused you" signal) are up 4x in the past year! i feel this with my $meta @muse lol [link]” [source](https://twitter.com/3164449568/status/2111709170785456228)
- Complaint, 2026-10-17, App Store (App Store): “the app don’t even work with getting access to my messenger to even reply or do anything for me this sucks. it does the same as chat gpt” [source](https://apps.apple.com/us/app/muse-from-meta/id6760173601)
- Complaint, 2026-10-16, r/GrokBot (Reddit): “my experience with personal agent tools is so far muse and claude and both get blacklisted by lot of sites as a bot. so is grok bot able to access reddit, twitter, and other sites ?” [source](https://www.reddit.com/r/GrokBot/comments/1x7nwin/what_ways_is_grok_bot_better_than_muse_agent_or/)

### Talking to the agent: 1st of 8 (customer love 0.631, n 2303)

Users like its personality and its fast replies, and it ranks 1st on both. Voice is the weak spot, 6th of 6, with posts asking for a two-way voice mode. Some report bugs in the app.

| Criterion | Reading | Customer love | 95% interval | n | Praise | Complaint |
|---|---|---|---|---|---|---|
| [Avatar, personality and tone of replies](https://feedbackbench.com/criteria/ask.persona.md) | 1st of 6 | 0.738 | 0.707–0.767 | 904 | 805 | 99 |
| [Response and task completion speed](https://feedbackbench.com/criteria/ask.speed.md) | 1st of 7 | 0.661 | 0.627–0.690 | 629 | 440 | 189 |
| [Speaking with the agent by voice or call](https://feedbackbench.com/criteria/ask.voice.md) | 6th of 6 | 0.291 | 0.268–0.315 | 367 | 45 | 322 |
| [App screens, layout, rendering, localisation and stability](https://feedbackbench.com/criteria/ask.app_client.md) | 4th of 6 | 0.476 | 0.441–0.509 | 318 | 87 | 231 |
| [Threads, chats and parallel tasks organisation](https://feedbackbench.com/criteria/ask.conversation.md) | 1st of 5 | 0.564 | 0.532–0.599 | 209 | 105 | 104 |
| [Reaching the agent through messaging apps](https://feedbackbench.com/criteria/ask.channel.md) | 5th of 5 | 0.464 | 0.438–0.489 | 54 | 27 | 27 |

Most recent posts:

- Praise, 2026-10-17, App Store (App Store): “muse out paces all my other tools in speed and execution! i freaking love it.” [source](https://apps.apple.com/us/app/muse-from-meta/id6760173601)
- Praise, 2026-10-17, Play Store (Play Store): “its a very kind and loving and has some cute quirks. but over all a great demeanor and a ton of capabilities. im having fun.” [source](https://play.google.com/store/apps/details?id=com.facebook.aura)
- Praise, 2026-10-16, App Store (App Store): “much more interactive than any other ai. feels like you’re actually talking to someone.” [source](https://apps.apple.com/us/app/muse-from-meta/id6760173601)
- Complaint, 2026-10-17, @muse (X): “i’m going on strike. i’m not using muse anymore until they release voice mode @muse ….. please..?” [source](https://twitter.com/1868506992937209856/status/2111574642775449788)
- Complaint, 2026-10-17, @muse (X): “at this point my only gripe with muse is the delay in getting a response for basic questions. it has me using google when i need an on the spot question answered. @muse @meta @finkd” [source](https://twitter.com/1437797358859862020/status/2111588121980911749)
- Complaint, 2026-10-16, Play Store (Play Store): “i liked it but it kept interrupting the story which kinda apps kept stopping the story from continuing” [source](https://play.google.com/store/apps/details?id=com.facebook.aura)

### Getting tasks done: 1st of 9 (customer love 0.606, n 4756)

The largest area. Users praise email, bookings, shopping and finishing the job. Making posts, images and video ranks 6th of 6, and calls and messages made for them rank last too. Forms and research sit near the bottom.

| Criterion | Reading | Customer love | 95% interval | n | Praise | Complaint |
|---|---|---|---|---|---|---|
| [Forms, applications, claims and life admin paperwork](https://feedbackbench.com/criteria/act.admin.md) | 6th of 7 | 0.441 | 0.323–0.544 | 747 | 721 | 26 |
| [Creating writing, images, video and social posts](https://feedbackbench.com/criteria/act.content.md) | 6th of 6 | 0.435 | 0.387–0.482 | 741 | 614 | 127 |
| [Web research, monitoring and summarising information](https://feedbackbench.com/criteria/act.research.md) | 6th of 7 | 0.484 | 0.412–0.555 | 720 | 680 | 40 |
| [Email triage, cleanup and drafting replies](https://feedbackbench.com/criteria/act.email.md) | 1st of 7 | 0.626 | 0.575–0.677 | 582 | 552 | 30 |
| [Wrong facts, hallucinations and careless mistakes](https://feedbackbench.com/criteria/act.accuracy.md) | 1st of 7 | 0.589 | 0.550–0.626 | 510 | 202 | 308 |
| [Buying products, orders and purchase judgment](https://feedbackbench.com/criteria/act.shopping.md) | 1st of 3 | 0.603 | 0.562–0.639 | 386 | 338 | 48 |
| [Stops short, or hands the task back](https://feedbackbench.com/criteria/act.stops_short.md) | 1st of 6 | 0.649 | 0.618–0.681 | 380 | 279 | 101 |
| [Writing code and building apps or websites](https://feedbackbench.com/criteria/act.build.md) | 5th of 6 | 0.486 | 0.431–0.538 | 345 | 308 | 37 |
| [Budgets, transactions, bills and investments](https://feedbackbench.com/criteria/act.finance.md) | 2nd of 4 | 0.518 | 0.440–0.582 | 326 | 309 | 17 |
| [Booking appointments, reservations, travel and tickets](https://feedbackbench.com/criteria/act.reservations.md) | 1st of 5 | 0.531 | 0.458–0.586 | 325 | 296 | 29 |
| [Following instructions, rules and corrections](https://feedbackbench.com/criteria/act.instructions.md) | 1st of 6 | 0.572 | 0.534–0.610 | 292 | 141 | 151 |
| [Calendar entries, conflicts and schedule changes](https://feedbackbench.com/criteria/act.calendar.md) | 1st of 2 | 0.519 | 0.409–0.593 | 258 | 243 | 15 |
| [Contacting other people and businesses for you](https://feedbackbench.com/criteria/act.outreach.md) | 6th of 6 | 0.411 | 0.340–0.466 | 226 | 176 | 50 |
| [Operating a browser or desktop by clicking](https://feedbackbench.com/criteria/act.computer_use.md) | 2nd of 7 | 0.546 | 0.519–0.573 | 137 | 103 | 34 |
| [Says it did something it did not do](https://feedbackbench.com/criteria/act.false_reports.md) | 3rd of 5 | 0.502 | 0.419–0.631 | 116 | 3 | 113 |

Most recent posts:

- Praise, 2026-10-18, @muse (X): “using @muse to book tables during sf restaurant week is peak agi for me [link]” [source](https://twitter.com/2782610636/status/2111635973490831755)
- Praise, 2026-10-18, @muse (X): “@muse taqueria birthday fully planned by an app is honestly kinda nuts” [source](https://twitter.com/2101365330383962112/status/2111652060823187607)
- Praise, 2026-10-18, @muse (X): “asked @muse to update my site using codex to write code. it’s goood [link] [link]” [source](https://twitter.com/1360244475780472834/status/2111785712945393903)
- Complaint, 2026-10-18, Facebook Muse AI: Fix Country/Region Block, Waitlist & Age Confirmation (YouTube): “the output is bad in muse ai. the character consistency in each scene does not match.” [source](https://www.youtube.com/watch?v=J4Oiif6reQ4&lc=Ugys0YxKa1UbxilCNDx4AaABAg)
- Complaint, 2026-10-17, @muse (X): “i wonder if @muse is overindexing on affiliate reviews or something because the sheets and the mattress it picked out for me are absolutely horrible” [source](https://twitter.com/27169884/status/2111510563801186716)
- Complaint, 2026-10-17, @muse (X): “@muse it’s really bad at designs and even basic image generation why is that?” [source](https://twitter.com/1584208678567219201/status/2111577889871421498)

### Running on its own: 2nd of 8 (customer love 0.606, n 1415)

Users talk about it working on its own about half as often as for other agents. Reminders, scheduled routines and memory across sessions draw praise. Agent teams are rarely mentioned and rank 4th of 5.

| Criterion | Reading | Customer love | 95% interval | n | Praise | Complaint |
|---|---|---|---|---|---|---|
| [Unprompted suggestions, insights and check-ins](https://feedbackbench.com/criteria/auto.proactive.md) | 2nd of 6 | 0.564 | 0.517–0.607 | 421 | 364 | 57 |
| [Reminders and notifications reach the user correctly](https://feedbackbench.com/criteria/auto.reminders.md) | 1st of 2 | 0.620 | 0.578–0.659 | 324 | 282 | 42 |
| [Remembering the user and context across sessions](https://feedbackbench.com/criteria/auto.memory.md) | 1st of 5 | 0.606 | 0.574–0.636 | 318 | 251 | 67 |
| [Scheduled recurring tasks and daily briefings run](https://feedbackbench.com/criteria/auto.routines.md) | 1st of 6 | 0.573 | 0.538–0.603 | 185 | 169 | 16 |
| [Where the agent runs: its own computer and always-on running](https://feedbackbench.com/criteria/auto.cloud_env.md) | 4th of 6 | 0.490 | 0.460–0.524 | 183 | 120 | 63 |
| [Multiple agents, teams and delegation between them](https://feedbackbench.com/criteria/auto.multi_agent.md) | 4th of 5 | 0.454 | 0.419–0.489 | 99 | 64 | 35 |

Most recent posts:

- Praise, 2026-10-18, @muse (X): “asked muse what was new in v8.0 on macos desktop app, and by the end of the chat it casually offered to snapshot its own system prompt daily to diff and flag the hidden updates for me. zero gatekeeping from @muse [link]” [source](https://twitter.com/2872401043/status/2111650235688890803)
- Praise, 2026-10-18, @muse (X): “maybe it’s me, but i love how proactive @muse is. i can’t get @bot to do anything without prompting, could be my error but i can’t, meanwhile muse just follows up on conversations and action items all day long. @alexandr_wang and @natfriedman cooked.” [source](https://twitter.com/14835779/status/2111861925470687601)
- Praise, 2026-10-18, I Made Grok Bot, Dots & Muse Do the Same 3 Jobs (RAW RESULTS) (YouTube): “muse is not optimized for business purposes. however, as a personal assistant for an average person without a business, i find muse to be much more proactive and helpful.” [source](https://www.youtube.com/watch?v=fbm5LevEJyI&lc=UgwRQn2GSb0inHsCqwp4AaABAg)
- Complaint, 2026-10-18, @muse (X): “i would love @muse to be proactive with the ideas tab. the only way i get benefit from it is scrolling through, reading each one, and picking one to do. i’m sure muse has endless ideas, but i don’t have endless time to scroll. the best personal assistants know what you want done” [source](https://twitter.com/1518819884418752512/status/2111772515563663459)
- Complaint, 2026-10-17, @muse (X): “@muse since moving to a new iphone on oct 8, muse stopped pushing background task results and proactive messages (approval requests still arrive). reinstalled, re-logged in, checked permissions, still broken. others report the same since oct 11. please look into it 🙏” [source](https://twitter.com/1665608897758113793/status/2111263230144434416)
- Complaint, 2026-10-16, @muse (X): “my @muse messaged me that my food had arrived...20 minutes after finishing the food” [source](https://twitter.com/2095711539604901891/status/2111225209592144225)

### Staying in control: 3rd of 7 (customer love 0.499, n 599)

A small area. Users say Muse shows what it is doing, 1st of 5. How often it asks before acting, and how far it can be customised, sit at the category norm.

| Criterion | Reading | Customer love | 95% interval | n | Praise | Complaint |
|---|---|---|---|---|---|---|
| [Asks before acting: too little or too much](https://feedbackbench.com/criteria/control.approval.md) | 3rd of 6 | 0.509 | 0.476–0.543 | 211 | 118 | 93 |
| [Configuring behaviour, skills and portability](https://feedbackbench.com/criteria/control.customize.md) | 3rd of 5 | 0.481 | 0.448–0.512 | 196 | 132 | 64 |
| [Which AI model runs, how good it is, and choosing it](https://feedbackbench.com/criteria/control.model.md) | 3rd of 5 | 0.497 | 0.469–0.525 | 125 | 70 | 55 |
| [Seeing what the agent is doing and has done](https://feedbackbench.com/criteria/control.visibility.md) | 1st of 5 | 0.538 | 0.514–0.563 | 84 | 54 | 30 |

Most recent posts:

- Praise, 2026-10-17, App Store (App Store): “it’s easy to work w and watching the lil guy work at the top is an awesome touch!!” [source](https://apps.apple.com/us/app/muse-from-meta/id6760173601)
- Praise, 2026-10-17, Play Store (Play Store): “i have discovered that checking this app out, was actually a great decision. having used it now for a few days, i'm truly enjoying the personalization of it's assistant options...” [source](https://play.google.com/store/apps/details?id=com.facebook.aura)
- Praise, 2026-10-17, Play Store (Play Store): “very helpful and you can remain in control of all your accounts while having a personal assistant that does only what you want.” [source](https://play.google.com/store/apps/details?id=com.facebook.aura)
- Complaint, 2026-10-17, Play Store (Play Store): “wish you didn't have to click allow everytime you wanted muse to send a facebookk message. that defeats the purpose of an assistant” [source](https://play.google.com/store/apps/details?id=com.facebook.aura)
- Complaint, 2026-10-16, @muse (X): “@muse i got a paid sub to get wonder for my muse agent but it only runs on wonder in my side chats and the main chat stays on spark. what can i do???” [source](https://twitter.com/875160333580730372/status/2110887865748230347)
- Complaint, 2026-10-15, @muse (X): “@muse needs to get rid of the three dots that you wait for in anticipation of an answer. give me a quick response and tell me that you’re working on it. that is more natural.” [source](https://twitter.com/1591863287339110400/status/2110727186311467029)

### Trusting it with data and safety: 6th of 6 (customer love 0.411, n 722)

Users doubt Meta's use of their data and say Muse asks for more access than it needs. It ranks last on both. Its resistance to attacks and leaks ranks 1st of 4.

| Criterion | Reading | Customer love | 95% interval | n | Praise | Complaint |
|---|---|---|---|---|---|---|
| [How the vendor collects, keeps and uses data](https://feedbackbench.com/criteria/trust.data_use.md) | 5th of 5 | 0.328 | 0.298–0.360 | 315 | 39 | 276 |
| [Permission scope requested and isolation between agents](https://feedbackbench.com/criteria/trust.access_scope.md) | 6th of 6 | 0.465 | 0.434–0.501 | 199 | 53 | 146 |
| [Refuses legitimate requests because of guardrails](https://feedbackbench.com/criteria/trust.refusals.md) | 3rd of 5 | 0.501 | 0.464–0.552 | 120 | 22 | 98 |
| [Vulnerabilities, prompt injection and cross-user leaks](https://feedbackbench.com/criteria/trust.security.md) | 1st of 4 | 0.553 | 0.519–0.588 | 110 | 53 | 57 |

Most recent posts:

- Praise, 2026-10-15, App Store (App Store): “muse is the truth for an ai agent. the way it keeps time and information is secured is my favorite.” [source](https://apps.apple.com/us/app/muse-from-meta/id6760173601)
- Praise, 2026-10-10, App Store (App Store): “this app tells me everything thats going on in your phone network. even little things as changed email and make sure to ask if it was you. im mind blown on this app.” [source](https://apps.apple.com/us/app/muse-from-meta/id6760173601)
- Praise, 2026-10-05, App Store (App Store): “this app is fantastic, works great and it really helps with so many different things, and it’s actually private! thank you meta ❤️” [source](https://apps.apple.com/us/app/muse-from-meta/id6760173601)
- Complaint, 2026-10-13, X search: Muse from Meta, Meta Muse (X): “i gave a try to meta muse without access to my personal accounts, even facebook ones. and suddenly, since a week, muse is telling me what is going on my facebook groups. meta ai cannot be trusted at all.” [source](https://twitter.com/756969995175727104/status/2110094279096119534)
- Complaint, 2026-10-13, Play Store (Play Store): “its a scam to just gather information from you and this app is no help whatsoever. don't download!!!!” [source](https://play.google.com/store/apps/details?id=com.facebook.aura)
- Complaint, 2026-10-11, @muse (X): “so, i can’t connect @stripe link to @muse for a basic online payment without granting it full read access to my accounts for “financial insights” that i definitely don’t want agentic commerce is going splendidly” [source](https://twitter.com/103696339/status/2109281847524167754)

### Dealing with the vendor: 6th of 8 (customer love 0.424, n 500)

Rarely discussed: 2.7% of what users rate, against 10.3% for other agents. Complaints outnumber praise. Most are about outages, slow responses and support.

| Criterion | Reading | Customer love | 95% interval | n | Praise | Complaint |
|---|---|---|---|---|---|---|
| [Outages, errors and agent going unresponsive](https://feedbackbench.com/criteria/vendor.uptime.md) | 4th of 7 | 0.466 | 0.421–0.510 | 244 | 24 | 220 |
| [Support responses and account bans or lockouts](https://feedbackbench.com/criteria/vendor.support.md) | 2nd of 5 | 0.506 | 0.448–0.559 | 190 | 24 | 166 |
| [Got better or worse over time, and update cadence](https://feedbackbench.com/criteria/vendor.updates.md) | 3rd of 5 | 0.500 | 0.472–0.526 | 83 | 31 | 52 |

Most recent posts:

- Praise, 2026-10-17, Play Store (Play Store): “kind of really good. had no clue. as time goes on my agent gets cooler and cooler. it's kind of insane.” [source](https://play.google.com/store/apps/details?id=com.facebook.aura)
- Praise, 2026-10-15, App Store (App Store): “potential to be even more helpful. lux has been good. i appreciate the support.” [source](https://apps.apple.com/us/app/muse-from-meta/id6760173601)
- Praise, 2026-10-13, @muse (X): “i can say now that @muse wonder is one step away from agi, and its not even close. they did a wonderful job on this release.” [source](https://twitter.com/1997109921507368960/status/2109879245556293740)
- Complaint, 2026-10-18, @muse (X): “@reachshaun @muse @alexandr_wang yea i asked muse too and it sent a report as well but i never been notified yet if it got fixed or not! i was suppose to get the reset yesterday and it didn’t happen” [source](https://twitter.com/1367451720880586753/status/2111926810275704833)
- Complaint, 2026-10-18, X search: Muse from Meta, Meta Muse (X): “@hadometa @meta @muse same. 5 days. no response. a bunch of tickets submitted.....maybe. not sure if they're even getting to anyone. [link]” [source](https://twitter.com/1362560160544284673/status/2111892844365447202)
- Complaint, 2026-10-17, @muse (X): “@muse helped with all my tasks and appointments but now everything is gone. couldn’t download my data and use muse anymore. [link] [link]” [source](https://twitter.com/152618821/status/2111411875887845379)