# Instinct (Spear Street Technology)

Feedback Bench, personal agents, built 2026-10-19, window 2026-08-31 to 2026-10-18. Web page: https://feedbackbench.com/#/agent/instinct

| Measure | Value |
|---|---|
| Rank | 6 of 9 (rank range 6–6) |
| Feedback Score | 46.0 (95% interval 45.0–46.9) |
| Popularity | 0.267 (share of voice 0.91%) |
| Customer love | 0.522 (95% interval 0.513–0.530) |
| Place | Popularity 8th of 9 × Customer love 3rd of 9 |
| Top quadrant | no |
| Users | 1268 |
| Posts counted | 1535 |
| Posts that judge the agent | 326 |
| Criteria ranking high / low | 0 / 0 of 53 |

## The brief

Written by large language models from this page's numbers and the posts it quotes, then checked: every number in the text is in the build. Interpretation, not measurement.

Instinct works inside the text apps people already use, and users praise what it gets done. Few people talk about it yet. Users choose it for tasks handled from a message thread, such as paying bills, booking slots and cancelling subscriptions. It ranks 3rd of 9 on customer love but 8th on popularity. Complaints gather around privacy and safety. That area makes up 9.3% of what its users rate, against 4.0% for other agents. Updates and support also draws more complaints than praise. Many posts ask for an invite. Some users describe using it alongside Muse or Hark.

### Why people choose it

- **It gets tasks and errands done for you** ([Getting tasks done](https://feedbackbench.com/criteria/act.md)). 77 : 9: praise to complaints, in user-weeks. Ranks 3rd of 9 on “Getting tasks done”. Users describe handing off whole errands and getting them back finished. Posts mention paying a parking ticket from a photo, cancelling a forgotten subscription and getting a refund, and writing and scheduling posts. One heavy user reports that almost every task they launched was completed.
  Evidence:
  - 2026-09-28, Instinct AI: The New Viral Sensation in AI (YouTube): “instinct cancelled an annualised subscription that i had forgotten about and got me a refund (sub was cancelled within 60 days of the last payment). 🤯” [source](https://www.youtube.com/watch?v=1w6WMwVFB8U&lc=UgzDUrKq690fRtdMD0p4AaABAg)
  - 2026-10-14, Dots : tout ça pour réserver un vol et faire ses courses ? (YouTube): “very big user/builder of hermes and i admit instinct is a total madness! ⁠6,355 messages, 575 voice notes, 96 images, 37 documents, 2 videos in 22 days and 373 tasks launched: 361 completed, 10 active, only 1 failed 🙃” [source](https://www.youtube.com/watch?v=xjK13eSfyTQ&lc=UgzMkkigQ-XSvYitrIJ4AaABAg)
- **It lives in the messaging apps you already use** ([Chatting with it](https://feedbackbench.com/criteria/ask.md)). 3rd: of 8 on “Chatting with it”. 16% of what users rate. Users say they install no app. Instinct works inside iMessage and WhatsApp, and users say talking to it feels like texting a person. Posts also praise its voice replies as clear and natural.
  Evidence:
  - 2026-10-06, Meta Muse vs OpenAI dots: I Tried Both. Here’s My Verdict (YouTube): “i love muse, found ways for it to make my job so much easier. i use instinct ai also, which does a lot of what muse does but no app needed, just lives in text messages and whatsapp. great video, thank you for this.” [source](https://www.youtube.com/watch?v=Qk6ZMBWUcNk&lc=UgzUUCLcx9TqjUaUYEx4AaABAg)
  - 2026-09-29, Instinct AI is For Real. What You Need to Know. (YouTube): “cool video. the imessage stuff is wild. felt like texting a real person. booking a haircut or a visa right in the chat is pretty neat. also how does this stack up against free options like llamapress ai. i keep hearing good things about llamapress and they have a free plan.” [source](https://www.youtube.com/watch?v=mUAsaprJ66s&lc=UgyrxnnVbdTQHqvlm094AaABAg)

### Why people leave


### What would move its score

Rule: For each area where an agent's customer love is below the category norm: the Feedback Score and rank it would have if that one area were at the norm (0.5) and everything else stayed the same, computed with the same formula as the ranking. An area's pull follows its weight, so an area many users of the category rate moves the score more than one they rarely mention.

| Area at the category norm | Feedback Score | Change | Position |
|---|---|---|---|
| Dealing with the vendor | 46.1 | +0.1 | 6th of 9 |
| Staying in control | 46.0 | +0.0 | 6th of 9 |
| Trusting it with data and safety | 46.0 | +0.0 | 6th of 9 |

No single area moves the score far. Bringing updates and support to the category norm lifts the Feedback Score from 45.9 to 46.0, and Instinct stays 6th. Doing the same for control or for privacy and safety leaves the score at 45.9.

### Six weeks

Weekly users rose from 33 in the week of 31 August to a peak of 465 two weeks later, when Instinct ranked 5th. It has since ranked 5th or 6th, with 157 to 234 users a week and 1% share of voice.

## Top requests

What users ask to add or change, most asked first. 237 user-weeks ask for something. Requests do not change the Feedback Score. Rule: A separate pass by a large language model reads every counted post and extracts what the user asks the agent or its vendor to add or change, with the criteria it maps to and a short normalised wording; it does not touch the labels or the Feedback Score. A large language model groups the wordings within each criterion (the first criterion the request maps to) into themes, and a second pass merges themes that ask for the same change under different criteria; a merged theme sits under the criterion most of its requests map to, and code counts it once. A theme counts distinct user-weeks that ask for it, per agent; across agents, one user-week per agent. Themes asked in fewer than 2 user-weeks, and requests that share no theme, are not shown. Examples: up to 3 posts per theme from different users, without slurs: whole posts of 60 to 450 characters with at least 8 words beyond handles and links, posts of at most 280 characters first, then the newest.

| Rank | Request | Criterion | User-weeks | Posts |
|---|---|---|---|---|
| 1 | Personal invite or early access grant | [Country availability, waitlists and staged rollout](https://feedbackbench.com/criteria/access.availability.md) | 186 | 191 |
| 2 | Open access without invite or waitlist | [Free tier, trial or required plan to start](https://feedbackbench.com/criteria/billing.entry_plan.md) | 4 | 4 |
| 3 | Higher weekly usage limit | [Usage allowance size, exhaustion and reset wait](https://feedbackbench.com/criteria/billing.usage_cap.md) | 2 | 2 |

### 1. Personal invite or early access grant

- Instinct, 2026-10-18, Les agents IA, ça sert vraiment à quelque chose ? (YouTube): “if someone has an invitation link for instinct, i'm interested.” [source](https://www.youtube.com/watch?v=xjK13eSfyTQ&lc=UgwNi3W94sRAITy70Rp4AaABAg)
- Instinct, 2026-10-18, Instinct is my new favourite personal AI agent (here’s why) (YouTube): “just joined your newsletter, excited to try instinct, i’m hoping you can share an invite! thanks!” [source](https://www.youtube.com/watch?v=RkoXIAZo9b4&lc=UgwAfGTmY14vWZp_gEN4AaABAg)
- Instinct, 2026-10-16, Instinct AI is the Next AI Wave of 2026? (YouTube): “bro, i can't use instinct, please provide the link bro, no matter how much it costs, it's okay.” [source](https://www.youtube.com/watch?v=zeKuh1gNu04&lc=Ugz7yYU7_yxWpL_T6gx4AaABAg)

### 2. Open access without invite or waitlist

- Instinct, 2026-09-16, Instinct AI is For Real. What You Need to Know. (YouTube): “the invite only is the part thats going to make it an exclusive app. my mom may catch up to it later but she would never be invited . i dont know if i could sign up for it if madd only to be used by a certain set of people. the world has enough exclusive snobish groups . if i get an invite after using i might rethink it but for now i dont thjnk i would suggest it to any of my group since im not sure why and who they are trying to keep out” [source](https://www.youtube.com/watch?v=mUAsaprJ66s&lc=Ugzr_amWPZVR0hcpPTF4AaABAg)

### 3. Higher weekly usage limit

- Instinct, 2026-09-24, Muse vs Instinct: Which AI Agent Gets Your Passwords? (YouTube): “wait only 100m tokens per week?! i used 200m tokens today lol.” [source](https://www.youtube.com/watch?v=UFfruslHYy4&lc=Ugx5r2EFumF8TIgTdVF4AaABAg)
- Instinct, 2026-09-16, 11 Grok Bots I Use Every Day (After 100+ Hours) (YouTube): “my main issue and i think i speak for a majority of other people that grokbot weekly usage is too dang low! i burn through that weekly usage in about two days 💀 i combine all three bots grok bot, muse, instinct to maximize my use of ai 👍” [source](https://www.youtube.com/watch?v=l6cr7gy5l9E&lc=UgzZ3fRvM7PUoEJaGbh4AaABAg)

## Ranks highest on

No criterion where it sits clearly in the top half.

## Ranks lowest on

No criterion where it sits clearly in the bottom half.

Position on a criterion: its place among the agents with at least 30 rated user-weeks there, ordered by customer love. It ranks high when both its position and its 95% interval put it in the top half, low when both put it in the bottom half; neither otherwise, or when fewer than 4 agents qualify.

## All 53 criteria

Criterion love: 0.5 is the category norm. n: rated user-weeks.

### Paying for the agent: Too few posts (customer love 0.523, n 13)

Users rarely bring up price. It makes up 4.8% of what they rate, against 12.8% for other agents. Posts note that it is free for now, and some wonder what it will cost later.

| Criterion | Reading | Customer love | 95% interval | n | Praise | Complaint |
|---|---|---|---|---|---|---|
| [Free tier, trial or required plan to start](https://feedbackbench.com/criteria/billing.entry_plan.md) | Too few posts | 0.511 | 0.503–0.520 | 7 | 7 | 0 |
| [Usage allowance size, exhaustion and reset wait](https://feedbackbench.com/criteria/billing.usage_cap.md) | Too few posts | 0.497 | 0.494–0.500 | 3 | 0 | 3 |
| [Agent spends usage on overhead and costly choices](https://feedbackbench.com/criteria/billing.token_efficiency.md) | Too few posts | 0.508 | 0.500–0.520 | 2 | 2 | 0 |
| [Subscription price versus value received](https://feedbackbench.com/criteria/billing.price_level.md) | Too few posts | 0.501 | 0.500–0.504 | 1 | 1 | 0 |
| [Plan contents, bundles and usage meters unclear](https://feedbackbench.com/criteria/billing.plan_clarity.md) | Too few posts | 0.500 | 0.500–0.500 | 0 | 0 | 0 |
| [Buying, upgrading, cancelling and refunding go wrong](https://feedbackbench.com/criteria/billing.purchase_flow.md) | Too few posts | 0.500 | 0.500–0.500 | 0 | 0 | 0 |

Most recent posts:

- Praise, 2026-10-01, X search: Instinct AI, Instinct personal assistant, instinct.com (X): “@momo_studyblog i use instinct ai, though it’s an invite only startup, it’s one of the most useful tools i’ve used (and free for now) but typically claude will be running through a lot of my workflows with hermes and i use chatgpt for general purpose” [source](https://twitter.com/1878331479677341696/status/2105780477843943770)
- Praise, 2026-09-24, X search: Instinct AI, Instinct personal assistant, instinct.com (X): “@alexfinn @alexfinn you need to do a review of instinct ai. have @noahrshinn on as a guest. it’s the best tool i’ve ever used and it not close. also absolutely free (as of now). just raised at a $10b valuation [link] go falcons, pats suck” [source](https://twitter.com/1867536761636761600/status/2103238096103895047)
- Praise, 2026-10-15, X search: Instinct AI, Instinct personal assistant, instinct.com (X): “but man @elonmusk , i tried @bot , it spent half of my free tier tokens just to set it up whereas @muse and instinct ai have been super quick working for me and are so cost effecient!” [source](https://twitter.com/1973249560135999490/status/2110611971624309156)
- Complaint, 2026-09-24, Muse vs Instinct: Which AI Agent Gets Your Passwords? (YouTube): “wait only 100m tokens per week?! i used 200m tokens today lol.” [source](https://www.youtube.com/watch?v=UFfruslHYy4&lc=Ugx5r2EFumF8TIgTdVF4AaABAg)
- Complaint, 2026-09-23, X search: Instinct AI, Instinct personal assistant, instinct.com (X): “instinct ai capped daily browser use and its users are revolting. an agent that runs out of clock after an hour is not much of an agent. the meter is the product now. [link]” [source](https://twitter.com/1001664806/status/2102687377806533090)

### Getting access and set up: Too few posts (customer love 0.517, n 22)

Getting set up draws about as much praise as complaint. Posts describe waitlists and invite links. Asking for an invite is the most common request, at 186 user-weeks.

| Criterion | Reading | Customer love | 95% interval | n | Praise | Complaint |
|---|---|---|---|---|---|---|
| [Country availability, waitlists and staged rollout](https://feedbackbench.com/criteria/access.availability.md) | Too few posts | 0.515 | 0.493–0.542 | 10 | 3 | 7 |
| [Effort needed to set up and train the agent](https://feedbackbench.com/criteria/access.setup.md) | Too few posts | 0.507 | 0.500–0.515 | 6 | 5 | 1 |
| [Account creation, sign-in and identity checks fail](https://feedbackbench.com/criteria/access.sign_in.md) | Too few posts | 0.521 | 0.499–0.550 | 5 | 4 | 1 |
| [Apps offered for phone, tablet and desktop](https://feedbackbench.com/criteria/access.platform.md) | Too few posts | 0.498 | 0.494–0.500 | 2 | 0 | 2 |

Most recent posts:

- Praise, 2026-09-25, Instinct AI is For Real. What You Need to Know. (YouTube): “there’s hardly any setup at all just to initially start using it!” [source](https://www.youtube.com/watch?v=mUAsaprJ66s&lc=UgyCFku-sEgsgO9vZ3h4AaABAg.AazzmaKTGTBAbAQrlJS2nB)
- Praise, 2026-09-20, X search: Instinct AI, Instinct personal assistant, instinct.com (X): “tried instinct ai and i'm impressed how easy and useful for day to day tasks it is. also pretty fast” [source](https://twitter.com/99634772/status/2101700196908281937)
- Complaint, 2026-10-06, Instinct AI is the Next AI Wave of 2026? (YouTube): “anna it say maximum limit reached , i cant able to join, can any anyone share link for instinct” [source](https://www.youtube.com/watch?v=zeKuh1gNu04&lc=Ugw4jk1aCm2_g3oCi254AaABAg)
- Complaint, 2026-09-30, Inside the Personal AI Assistant Growing 10% a Day | Instinct Founder (YouTube): “so i'm in nigeria, and apparently, i can't use the free invites because nigeria isn't on the list of countries from which you can receive a code. nice.” [source](https://www.youtube.com/watch?v=Am7IWP8IpEc&lc=UgwK7LALwG3D5pP6hKl4AaABAg)
- Complaint, 2026-10-09, Grok Bot apre a Claude, Amazon caccia Muse e i data center vanno nello spazio – PoP #64 (YouTube): “and nothing, i activated instinct and it tells me that i am in line for activation 😢, "i'll wait for you here: as soon as a spot opens up, i'll write to you. and if you know someone who is already using instinct, ask them for the invitation link - with that, you skip the line." send links!” [source](https://www.youtube.com/watch?v=Aw2XlWQP8I0&lc=UgwUkwli7jMAuVeHkIF4AaABAg)

### Connecting accounts, sites and devices: Too few posts (customer love 0.503, n 24)

Users talk about connecting apps and devices about as often as for other agents. Praise and complaints are evenly split, and customer love sits within range of the category norm.

| Criterion | Reading | Customer love | 95% interval | n | Praise | Complaint |
|---|---|---|---|---|---|---|
| [Which services have a connector or integration](https://feedbackbench.com/criteria/connect.coverage.md) | Too few posts | 0.498 | 0.483–0.512 | 15 | 9 | 6 |
| [Linking accounts and staying logged in](https://feedbackbench.com/criteria/connect.account_link.md) | Too few posts | 0.512 | 0.497–0.531 | 6 | 3 | 3 |
| [Websites block the agent with captchas or IP bans](https://feedbackbench.com/criteria/connect.site_blocking.md) | Too few posts | 0.498 | 0.491–0.507 | 5 | 1 | 4 |
| [Moving files between agent, apps and user](https://feedbackbench.com/criteria/connect.file_transfer.md) | Too few posts | 0.499 | 0.497–0.500 | 1 | 0 | 1 |
| [Access to the user's own phone or computer](https://feedbackbench.com/criteria/connect.local_device.md) | Too few posts | 0.500 | 0.500–0.500 | 0 | 0 | 0 |

Most recent posts:

- Praise, 2026-10-08, X search: Instinct AI, Instinct personal assistant, instinct.com (X): “just linked my x account to instinct. now i can post here by just sending a text. this very post - written and published through instinct 🤯 #instinct #ai” [source](https://twitter.com/1413462538822459392/status/2108185077926768718)
- Praise, 2026-10-06, I Tried The 4 Hottest Agents Right Now (Grok Bot, Muse, Instinct, Hermes) (YouTube): “my muse and instinct work well together, connect email and they can speak directly to each other.” [source](https://www.youtube.com/watch?v=_LPFQU1abWY&lc=UgzmOMq4HWCLljGszH14AaABAg.Ab6DYMRxi1TAbbfJ__9-Mx)
- Praise, 2026-09-19, X search: Instinct AI, Instinct personal assistant, instinct.com (X): “been messing around with instinct ai lately the interesting part is that it’s not just another chatbot it can privately see what you’re working with and actually handle tasks for you all my projects on github can now basically be in one place for it to work with so ggs” [source](https://twitter.com/1557347618086219777/status/2101456741485670793)
- Complaint, 2026-10-12, Hark Pro First Impressions: The Best AI Assistant I've Used (YouTube): “so far, it’s a lot better than instinct at evading bot detection, and it also hasn’t been cut off from amazon yet” [source](https://www.youtube.com/watch?v=F18LWZI_-UA&lc=UgxnvJLAk3BQ7_cJwHR4AaABAg.Abqbz6VDj_AAbqqDuTlS7N)
- Complaint, 2026-10-07, X search: Instinct AI, Instinct personal assistant, instinct.com (X): “my instinct ai assistant is already failing at booking most of my restaurant requests, due to failing to pass the bot check. this is the start of more to come.” [source](https://twitter.com/417492607/status/2107883665027915961)
- Complaint, 2026-09-28, Inside the Personal AI Assistant Growing 10% a Day | Instinct Founder (YouTube): “i asked my instinct if i can connect my bank accounts to help me budget but it says it’s not possible 😢” [source](https://www.youtube.com/watch?v=Am7IWP8IpEc&lc=UgyMDC1b5X2gDqr2EO94AaABAg)

### Talking to the agent: 3rd of 8 (customer love 0.536, n 43)

Chatting is a strength, with customer love of 0.536, above the category norm. Users praise reaching it by text or voice message with no app to install. Some say it feels more human than other assistants they have used.

| Criterion | Reading | Customer love | 95% interval | n | Praise | Complaint |
|---|---|---|---|---|---|---|
| [Reaching the agent through messaging apps](https://feedbackbench.com/criteria/ask.channel.md) | Too few posts | 0.513 | 0.497–0.529 | 23 | 19 | 4 |
| [Response and task completion speed](https://feedbackbench.com/criteria/ask.speed.md) | Too few posts | 0.505 | 0.496–0.515 | 8 | 5 | 3 |
| [Speaking with the agent by voice or call](https://feedbackbench.com/criteria/ask.voice.md) | Too few posts | 0.509 | 0.499–0.520 | 7 | 5 | 2 |
| [Threads, chats and parallel tasks organisation](https://feedbackbench.com/criteria/ask.conversation.md) | Too few posts | 0.500 | 0.491–0.511 | 6 | 2 | 4 |
| [Avatar, personality and tone of replies](https://feedbackbench.com/criteria/ask.persona.md) | Too few posts | 0.499 | 0.491–0.505 | 4 | 3 | 1 |
| [App screens, layout, rendering, localisation and stability](https://feedbackbench.com/criteria/ask.app_client.md) | Too few posts | 0.506 | 0.500–0.514 | 2 | 2 | 0 |

Most recent posts:

- Praise, 2026-10-17, 10 Days With Instinct AI: The Use Cases That Won Me Over (YouTube): “dude i came back here to say that everything that i've thrown at instinct it's been able to do. it's freaking amazing. i don't have imessage but it can live in my whatsapp and it's freaking cool” [source](https://www.youtube.com/watch?v=GtyUR_hCtX0&lc=Ugw5WdSnonQ01cfDvmh4AaABAg)
- Praise, 2026-10-14, Muse Wonder vs Hark Pro vs Grok Bot vs Dots: Same Trip, Ranked (YouTube): “have you looked at instinct, compared to these? i have both hark and instinct (as well as dot), muse not available in australia yet. love the ui of hark, but have also found instinct to be seamless and easy to use through messaging.” [source](https://www.youtube.com/watch?v=y8wUXyHewBM&lc=Ugz5ej3j8EqqNvC1QTp4AaABAg)
- Praise, 2026-10-09, I tested Muse and Instinct. The two AI Agents everyone is talking about, but I definitely prefer one (YouTube): “both are great. love that instinct is just in your imessages but very powerful. muse is in between hermes and instinct. both of these give you insane knowledge at your finger tips and for now they are free. i can’t pick a winner they are both my children. lol” [source](https://www.youtube.com/watch?v=_wlawAln0Tg&lc=Ugys_L_NMy_564zKzrR4AaABAg)
- Complaint, 2026-09-21, X search: Instinct AI, Instinct personal assistant, instinct.com (X): “this is my first day experience with instinct ai assistant. tech is all great and revolutionary but it won’t see mass adoption if it breaks user trust and the experience is designed poorly. chat ui for ai doesn’t work. [link]” [source](https://twitter.com/110409091/status/2101983317881241880)
- Complaint, 2026-09-29, Inside the Personal AI Assistant Growing 10% a Day | Instinct Founder (YouTube): “as a user experimenting with instinct or any other product that has just to chat, i find it limiting that ui. some important project. i updated yesterday but it’s outside the window of the chat of the text. i forget about it or can’t tell what’s going on? i think it does need a new possibility of a multi dimensional, graphic viewing aspect for scanning overall so i’m building my own.” [source](https://www.youtube.com/watch?v=Am7IWP8IpEc&lc=UgyfDHLllTJJ_r7_43d4AaABAg)
- Complaint, 2026-10-15, X search: Instinct AI, Instinct personal assistant, instinct.com (X): “@noahrshinn my instinct ai agent (on whatsapp) has been completely stuck for 24+ hours. every single message gets the exact same fallback reply, no matter what i send. [link]” [source](https://twitter.com/2012756153768587264/status/2110659245851152625)

### Getting tasks done: 3rd of 9 (customer love 0.548, n 86)

This is the largest area and has the highest customer love, at 0.548. Users describe errands handled for them, from bookings and bills to calendar help and scheduled posts. It makes up 31.9% of what users rate, against 26.8% for other agents.

| Criterion | Reading | Customer love | 95% interval | n | Praise | Complaint |
|---|---|---|---|---|---|---|
| [Forms, applications, claims and life admin paperwork](https://feedbackbench.com/criteria/act.admin.md) | Too few posts | 0.517 | 0.511–0.524 | 22 | 22 | 0 |
| [Web research, monitoring and summarising information](https://feedbackbench.com/criteria/act.research.md) | Too few posts | 0.485 | 0.448–0.516 | 17 | 15 | 2 |
| [Booking appointments, reservations, travel and tickets](https://feedbackbench.com/criteria/act.reservations.md) | Too few posts | 0.513 | 0.507–0.519 | 15 | 15 | 0 |
| [Buying products, orders and purchase judgment](https://feedbackbench.com/criteria/act.shopping.md) | Too few posts | 0.510 | 0.504–0.517 | 9 | 9 | 0 |
| [Creating writing, images, video and social posts](https://feedbackbench.com/criteria/act.content.md) | Too few posts | 0.510 | 0.504–0.517 | 9 | 9 | 0 |
| [Email triage, cleanup and drafting replies](https://feedbackbench.com/criteria/act.email.md) | Too few posts | 0.507 | 0.503–0.512 | 8 | 8 | 0 |
| [Budgets, transactions, bills and investments](https://feedbackbench.com/criteria/act.finance.md) | Too few posts | 0.506 | 0.502–0.510 | 7 | 7 | 0 |
| [Wrong facts, hallucinations and careless mistakes](https://feedbackbench.com/criteria/act.accuracy.md) | Too few posts | 0.499 | 0.492–0.507 | 6 | 2 | 4 |
| [Contacting other people and businesses for you](https://feedbackbench.com/criteria/act.outreach.md) | Too few posts | 0.505 | 0.501–0.509 | 5 | 5 | 0 |
| [Stops short, or hands the task back](https://feedbackbench.com/criteria/act.stops_short.md) | Too few posts | 0.503 | 0.495–0.511 | 5 | 3 | 2 |
| [Calendar entries, conflicts and schedule changes](https://feedbackbench.com/criteria/act.calendar.md) | Too few posts | 0.504 | 0.501–0.509 | 4 | 4 | 0 |
| [Following instructions, rules and corrections](https://feedbackbench.com/criteria/act.instructions.md) | Too few posts | 0.501 | 0.494–0.510 | 4 | 2 | 2 |
| [Operating a browser or desktop by clicking](https://feedbackbench.com/criteria/act.computer_use.md) | Too few posts | 0.501 | 0.495–0.507 | 3 | 2 | 1 |
| [Writing code and building apps or websites](https://feedbackbench.com/criteria/act.build.md) | Too few posts | 0.502 | 0.500–0.505 | 2 | 2 | 0 |
| [Says it did something it did not do](https://feedbackbench.com/criteria/act.false_reports.md) | Too few posts | 0.498 | 0.496–0.500 | 2 | 0 | 2 |

Most recent posts:

- Praise, 2026-10-15, X search: Instinct AI, Instinct personal assistant, instinct.com (X): “@pranavmanie i used instinct ai to edit a reel a few days ago and it astonished me with its output 🤯” [source](https://twitter.com/1772922305984798720/status/2110808572376519163)
- Praise, 2026-10-15, We tested Instinct, Muse and Grokbot. They’re ridiculous. (YouTube): “great video. you got this old man (age 65) to sign up for instinct. it's been more effective than chatgpt at helping me manage my google calendar in the first 10 minutes” [source](https://www.youtube.com/watch?v=Pfr6qwPZlhE&lc=Ugxhoi88vOZBv_zMIzh4AaABAg)
- Praise, 2026-10-14, Dots : tout ça pour réserver un vol et faire ses courses ? (YouTube): “very big user/builder of hermes and i admit instinct is a total madness! ⁠6,355 messages, 575 voice notes, 96 images, 37 documents, 2 videos in 22 days and 373 tasks launched: 361 completed, 10 active, only 1 failed 🙃” [source](https://www.youtube.com/watch?v=xjK13eSfyTQ&lc=UgzMkkigQ-XSvYitrIJ4AaABAg)
- Complaint, 2026-09-17, Instinct AI is For Real. What You Need to Know. (YouTube): “i've spent more time babysitting this thing than any other agent -- everyday i need to remind it to do things and need to ask it to fix things nonstop.” [source](https://www.youtube.com/watch?v=mUAsaprJ66s&lc=UgyFfhDbzD8CTr1o4iJ4AaABAg)
- Complaint, 2026-09-16, X search: Instinct AI, Instinct personal assistant, instinct.com (X): “after 8 topics, 9 days, and 40+ threads, my instinct ai assistant seemed to start forgetting things and making mistakes 👁️ i was surprised by how quickly my trust dropped — much more than it does with other chat ais. the mechanism feels very similar to what happens with a human assistant: i wouldn’t stop working with them because of context and workflow lock-in, but i’d start checking their work m…” [source](https://twitter.com/1678282038237855744/status/2100294939418775742)

### Running on its own: 4th of 8 (customer love 0.512, n 35)

Praise for working on its own runs well ahead of complaints. Customer love of 0.512 still sits within range of the category norm.

| Criterion | Reading | Customer love | 95% interval | n | Praise | Complaint |
|---|---|---|---|---|---|---|
| [Unprompted suggestions, insights and check-ins](https://feedbackbench.com/criteria/auto.proactive.md) | Too few posts | 0.507 | 0.492–0.518 | 13 | 12 | 1 |
| [Multiple agents, teams and delegation between them](https://feedbackbench.com/criteria/auto.multi_agent.md) | Too few posts | 0.494 | 0.479–0.507 | 9 | 6 | 3 |
| [Remembering the user and context across sessions](https://feedbackbench.com/criteria/auto.memory.md) | Too few posts | 0.504 | 0.496–0.512 | 8 | 6 | 2 |
| [Reminders and notifications reach the user correctly](https://feedbackbench.com/criteria/auto.reminders.md) | Too few posts | 0.502 | 0.496–0.508 | 5 | 4 | 1 |
| [Scheduled recurring tasks and daily briefings run](https://feedbackbench.com/criteria/auto.routines.md) | Too few posts | 0.505 | 0.501–0.510 | 4 | 4 | 0 |
| [Where the agent runs: its own computer and always-on running](https://feedbackbench.com/criteria/auto.cloud_env.md) | Too few posts | 0.497 | 0.492–0.500 | 1 | 0 | 1 |

Most recent posts:

- Praise, 2026-10-14, X search: Instinct AI, Instinct personal assistant, instinct.com (X): “@awilkinson @hark_labs @adcock_brett very proactive than most. using instinct ai, claude and grokbot” [source](https://twitter.com/939342442746269696/status/2110239417248178182)
- Praise, 2026-10-13, X search: Instinct AI, Instinct personal assistant, instinct.com (X): “@elonmusk @grok @bot you really need to develop memory like instinct ai or muse ai does . the grok bot is good but i’m missing that memory which i would like to use with grok bot than the other ai asap. @poteto @mattyp” [source](https://twitter.com/939963120461799424/status/2110157138085449910)
- Praise, 2026-10-02, X search: Instinct AI, Instinct personal assistant, instinct.com (X): “its crazy how well @chatgpt and @instinct ai work together, at this point when they get stuff they talk to each other and figure out, different models, different capabilities. @noahrshinn, hats off to the agentic capability of instinct. genuinely amazes me. [link]” [source](https://twitter.com/1426548512238366722/status/2105941118450036823)
- Complaint, 2026-09-04, X search: Instinct AI, Instinct personal assistant, instinct.com (X): “instinct ai assistant truly feels like talking to a real human. you ask it to remind you about something and it just forgets to do it.” [source](https://twitter.com/954670696348749824/status/2095877556004151532)
- Complaint, 2026-09-16, X search: Instinct AI, Instinct personal assistant, instinct.com (X): “after 8 topics, 9 days, and 40+ threads, my instinct ai assistant seemed to start forgetting things and making mistakes 👁️ i was surprised by how quickly my trust dropped — much more than it does with other chat ais. the mechanism feels very similar to what happens with a human assistant: i wouldn’t stop working with them because of context and workflow lock-in, but i’d start checking their work m…” [source](https://twitter.com/1678282038237855744/status/2100294939418775742)
- Complaint, 2026-09-21, Instinct: A Free AI Assistant That Actually Gets Things Done (YouTube): “i love instinct and right now i have it basically as a perfect itinerary tool to navigate my online access and kind of a bunch of projects i'm working on at once but unfortunately it has a hard time auto injecting it seems to shut off after about an hour or two and i put the life of me i even if i try to do a max prompt iq system to get to i have a automated timer to self prompt it does not.. whic…” [source](https://www.youtube.com/watch?v=y9UD7Vs3APE&lc=Ugyzs648Ldg2bOEvkWB4AaABAg)

### Staying in control: Too few posts (customer love 0.498, n 11)

A small area. Control makes up 4.1% of what users rate, against 8.5% for other agents. Customer love sits within range of the norm.

| Criterion | Reading | Customer love | 95% interval | n | Praise | Complaint |
|---|---|---|---|---|---|---|
| [Asks before acting: too little or too much](https://feedbackbench.com/criteria/control.approval.md) | Too few posts | 0.505 | 0.496–0.514 | 8 | 6 | 2 |
| [Seeing what the agent is doing and has done](https://feedbackbench.com/criteria/control.visibility.md) | Too few posts | 0.500 | 0.496–0.504 | 2 | 1 | 1 |
| [Which AI model runs, how good it is, and choosing it](https://feedbackbench.com/criteria/control.model.md) | Too few posts | 0.497 | 0.493–0.500 | 2 | 0 | 2 |
| [Configuring behaviour, skills and portability](https://feedbackbench.com/criteria/control.customize.md) | Too few posts | 0.500 | 0.500–0.500 | 0 | 0 | 0 |

Most recent posts:

- Praise, 2026-09-21, X search: Instinct AI, Instinct personal assistant, instinct.com (X): “i put instinct ai to a real test: build my exact burrito order, show me the total, and stop before spending. it handled the work while i kept the final say. — richard cieplechowicz\n\n#instinctai #richardcieplechowicz [link]” [source](https://twitter.com/2101682683977859072/status/2101852526274392483)
- Praise, 2026-10-14, Instinct AI Review: I Gave the $10B AI Assistant 20 Real-Life Tasks (YouTube): “@smashoneus this is exactly the right split. “needs me today / can wait / just file it” with a one-line draft is the kind of job it was best at in my test: it finds and sorts things, and it never sent anything without my yes. and your “never” list is the one most people skip. job 17 showed why: an “only if” condition is still just a request, so anything that moves money or makes a promise has to s…” [source](https://www.youtube.com/watch?v=MD6Wh2PC_VE&lc=Ugzv8eFfaChDriCg7N14AaABAg.AbfAlZc0Wx1AbxoLqOYuwY)
- Praise, 2026-09-25, r/AI_Agents (Reddit): “i've been using instinct as an assistant over whatsapp for a few days. what i've done with it: cleaned up my gmail (thousands of promo emails gone, unsubscribed from the noise), got help with some online teaching work where it drafts messages and i review and send everything myself, and planned a trip. small detail i love: every time i ask for something it reacts with an emoji, so i know it's alre…” [source](https://www.reddit.com/r/AI_Agents/comments/1wak4is/ive_been_stresstesting_instinct_with_reallife/pc0gjb5/)
- Complaint, 2026-10-06, X search: Instinct AI, Instinct personal assistant, instinct.com (X): “@poldidawg instinct ai doesn’t come close to some of the other agents. it gets stuck on captchas that other agents can solve, there’s no manual takeover, or authorization. if they want to compete they need to release concierge voice calling soon. otherwise they will be left behind.” [source](https://twitter.com/2106542033871810560/status/2107508001011843471)

### Trusting it with data and safety: Too few posts (customer love 0.497, n 25)

Users raise privacy and safety 2.33 times as often as users of other agents do, and complaints outnumber praise. Customer love still sits within range of the norm.

| Criterion | Reading | Customer love | 95% interval | n | Praise | Complaint |
|---|---|---|---|---|---|---|
| [Vulnerabilities, prompt injection and cross-user leaks](https://feedbackbench.com/criteria/trust.security.md) | Too few posts | 0.492 | 0.484–0.501 | 12 | 2 | 10 |
| [Permission scope requested and isolation between agents](https://feedbackbench.com/criteria/trust.access_scope.md) | Too few posts | 0.497 | 0.488–0.509 | 9 | 2 | 7 |
| [How the vendor collects, keeps and uses data](https://feedbackbench.com/criteria/trust.data_use.md) | Too few posts | 0.503 | 0.494–0.515 | 6 | 2 | 4 |
| [Refuses legitimate requests because of guardrails](https://feedbackbench.com/criteria/trust.refusals.md) | Too few posts | 0.500 | 0.500–0.500 | 0 | 0 | 0 |

Most recent posts:

- Praise, 2026-09-25, X search: Instinct AI, Instinct personal assistant, instinct.com (X): “i have instinct, ai crawling the web. it just gave me a warning that it found a prompt injection in the results. [link]” [source](https://twitter.com/1440056267939012611/status/2103571950865883148)
- Praise, 2026-10-16, I quit OpenClaw for this (YouTube): “instinct is my first ai agent, and am a fan. i trust it more then meta, and love how you simply use chat (no app to download). i'm still on level 1, but believe that won't last long 😁” [source](https://www.youtube.com/watch?v=ik8cyqLfLDE&lc=UgzNDYvTtTJqanL_4UZ4AaABAg)
- Praise, 2026-09-08, X search: Instinct AI, Instinct personal assistant, instinct.com (X): “weekend of ai assistants, found that i’m starting to find strengths of each. instinct ai got me a last minute reservation (75 minutes before the time), something neither amex or chase could do. also the only assistant that i trust to check out @townai is one i’ve paid for a few months and i’ve found i trust it the most to write emails and remind me of deadlines. haven’t tried @bot yet, but high on…” [source](https://twitter.com/42746068/status/2097124327091286382)
- Complaint, 2026-10-06, Instinct AI is the Next AI Wave of 2026? (YouTube): “it seem it takes my whole whatsapp to the app. seems they can hack my number easily. lot of vulnerability 😂” [source](https://www.youtube.com/watch?v=zeKuh1gNu04&lc=Ugw4uV-8y2XMpvndRmp4AaABAg)
- Complaint, 2026-09-30, We tested Instinct, Muse and Grokbot. They’re ridiculous. (YouTube): “a quick search on instinct while watching….many cybersecurity experts and early tests consider it unsafe for sensitive personal or work data.” [source](https://www.youtube.com/watch?v=Pfr6qwPZlhE&lc=Ugz_nm4iKhtA-PaK65J4AaABAg)
- Complaint, 2026-09-22, X search: Instinct AI, Instinct personal assistant, instinct.com (X): “instinct ai is really awesome/terrifying. don't feel good about the security stuff so will eventually delete” [source](https://twitter.com/1159085774932983811/status/2102323529425592671)

### Dealing with the vendor: Too few posts (customer love 0.489, n 17)

Complaints about updates and support far outnumber praise. Customer love here is the lowest of any area, at 0.489, though its range still includes the norm.

| Criterion | Reading | Customer love | 95% interval | n | Praise | Complaint |
|---|---|---|---|---|---|---|
| [Outages, errors and agent going unresponsive](https://feedbackbench.com/criteria/vendor.uptime.md) | Too few posts | 0.499 | 0.485–0.518 | 14 | 2 | 12 |
| [Support responses and account bans or lockouts](https://feedbackbench.com/criteria/vendor.support.md) | Too few posts | 0.493 | 0.488–0.498 | 6 | 0 | 6 |
| [Got better or worse over time, and update cadence](https://feedbackbench.com/criteria/vendor.updates.md) | Too few posts | 0.500 | 0.500–0.500 | 0 | 0 | 0 |

Most recent posts:

- Complaint, 2026-10-08, X search: Instinct AI, Instinct personal assistant, instinct.com (X): “@noahrshinn hi noah, my instinct account has been stuck on "account deletion is still in progress" for 3 weeks. i've changed my mind and want it restored. emailed [email] on sep 29 and followed up, no reply. could someone on the team help? happy to dm details.” [source](https://twitter.com/51189845/status/2108000141630443775)
- Complaint, 2026-09-27, X search: Instinct AI, Instinct personal assistant, instinct.com (X): “been testing instinct @noahrshinn . my agent silently stopped working—no error, no reset. beta or not, silent failures defeat the purpose. we need clear alerts—or a way to avoid hitting a wall. otherwise, it’s not reliable. #instinct #ai” [source](https://twitter.com/1838253072554000384/status/2104230911386456510)
- Complaint, 2026-10-10, X search: Instinct AI, Instinct personal assistant, instinct.com (X): “3 days of silence from my instinct ai agent. 3 unanswered support emails. even /reset gave up. the only thing that finally responded was the account deletion screen. 🙃 @grok, is this the world’s first ai-powered ghosting service? 👻🤖 [link]” [source](https://twitter.com/2063727626565369856/status/2108948141630194079)