# Hark (Hark Labs)

Feedback Bench, personal agents, built 2026-10-19, window 2026-08-31 to 2026-10-18. Web page: https://feedbackbench.com/#/agent/hark

| Measure | Value |
|---|---|
| Rank | 4 of 9 (rank range 4–5) |
| Feedback Score | 50.5 (95% interval 48.6–52.2) |
| Popularity | 0.509 (share of voice 2.97%) |
| Customer love | 0.515 (95% interval 0.499–0.531) |
| Place | Popularity 6th of 9 × Customer love 4th of 9 |
| Top quadrant | yes, at the edge |
| Users | 2900 |
| Posts counted | 5024 |
| Posts that judge the agent | 2537 |
| Criteria ranking high / low | 15 / 5 of 53 |

## The brief

Written by large language models from this page's numbers and the posts it quotes, then checked: every number in the text is in the build. Interpretation, not measurement.

Hark acts before it is asked, inside an app users like to use. Users leave when an order, a login or the service itself breaks. It ranks 1st of 6 on taking useful initiative. Users also praise its app design and its help with paperwork. Shopping pulls it down most. Shopping is 11% of what its users rate, 11.0 times the rate for other agents, and posts describe checkouts that fail. Users also report outages, failed sign-ins on other sites and support that does not reply. Overall, Hark ranks 4th of 9 personal agents.

### Why people choose it

- **It takes useful initiative without being asked** ([Takes useful initiative](https://feedbackbench.com/criteria/auto.proactive.md)). 2.8×: 7% of what users rate, 2.8× the rate for other agents. Ranks 1st of 6 on “Takes useful initiative”. Users say Hark notices what is going on in their lives and offers the next step on its own. Posts describe reminders, timely suggestions and help with a newly connected inbox. One user says it does this without being intrusive.
  Evidence:
  - 2026-10-18, @hark_labs (X): “@hark_labs is really good it has been really productive for me. ex: i was interested in a role and had saved it in linkedin, next day it sent me a notification saying there was an event for that company near me. i didn’t even ask. love it!” [source](https://twitter.com/1294411806786691074/status/2111898136000229872)
  - 2026-10-18, @hark_labs (X): “@harrykapoor19 @hark_labs @adcock_brett on the waitlist for instinct. what's your experience been so far? hark is pro active, without being too intrusive.” [source](https://twitter.com/3226833582/status/2111912770950369387)
- **The app is well designed and easy to use** ([App works without bugs](https://feedbackbench.com/criteria/ask.app_client.md)). 3.4×: 8% of what users rate, 3.4× the rate for other agents. Ranks 1st of 6 on “App works without bugs”. Users praise the interface, especially a home screen of cards and panels they choose themselves. One user compares it with an app built around a list of chats and says the panels make Hark more useful day to day.
  Evidence:
  - 2026-10-13, @hark_labs (X): “i think the main difference between @bot and @hark_labs for me is the home screen. having a screen with relevant info and panels i choose makes it much more useful in day-to-day life. grok bot is faster for computer use but the list of chats as a home interface is less useful.” [source](https://twitter.com/2034459259874783232/status/2110012231375065506)
  - 2026-10-12, Play Store (Play Store): “honestly super underrated the panels are the best things ive ever seen in an ai app. thank you devs.” [source](https://play.google.com/store/apps/details?id=com.hark.android)
- **It handles forms and paperwork for users** ([Handles forms and paperwork](https://feedbackbench.com/criteria/act.admin.md)). 1.9×: 6% of what users rate, 1.9× the rate for other agents. Ranks 2nd of 7 on “Handles forms and paperwork”. Posts describe Hark signing into government and account sites, filling in forms and finishing errands such as refunds and address changes. Users say it takes over admin they used to do by hand.
  Evidence:
  - 2026-10-18, @hark_labs (X): “moved recently. asked hark what else needed my new address. it signed into the dmv, found my old address, and filed the change. 2 min. i never opened a browser. this is what @hark_labs is for. [link]” [source](https://twitter.com/46636556/status/2111886123815563766)
  - 2026-10-17, @hark_labs (X): “thanks, @hark_labs 🍕 funny story… i got the wrong order! but it was the restaurant's mistake. usually a huge pain to fix. instead, i gave hark a photo and told it “wrong order”. i had a refund in 20 minutes! [link]” [source](https://twitter.com/1861448003367903234/status/2111271561919615002)

### Why people leave

- **Orders fail at checkout** ([Shops and orders well](https://feedbackbench.com/criteria/act.shopping.md)). 11.0×: 11% of what users rate, 11.0× the rate for other agents. Ranks 3rd of 3 on “Shops and orders well”. Posts describe checkouts that time out and gift cards that will not apply. Many of these posts came during a free pizza offer. Users say they spent up to an hour without getting an order through.
  Evidence:
  - 2026-10-18, @hark_labs (X): “@hark_labs the checkout timed out after multiple tries. could i just get a pizza. i've been on this app for an hour trying to get it working friday” [source](https://twitter.com/15886870/status/2111845403381370949)
  - 2026-10-17, @hark_labs (X): “@adcock_brett @hark_labs claimed the $30 doordash pizza card on hark, cart's built and ready, but the gift card won't apply at checkout. tried 6 times tonight, same failure every time. everyone else seems to be getting theirs. can your team take a look? 🍕” [source](https://twitter.com/1809317559382208515/status/2111271534484717930)
- **The service goes down and support does not reply** ([Updates and support](https://feedbackbench.com/criteria/vendor.md)). 139 : 16: complaints to praise, in user-weeks. Ranks 7th of 8 on “Updates and support”. Users describe the app failing to load, network errors and features that were down. When the agent told them to contact support, they say no reply came for days.
  Evidence:
  - 2026-10-18, @hark_labs (X): “@hark_labs didn't work for me. hark chat said to contact support since the $30 was assigned to me and simply had to be settled by their team. emailed support. no response.” [source](https://twitter.com/1637474996158185472/status/2111626954038259840)
  - 2026-10-17, @hark_labs (X): “@hark_labs seems like there’s some issue. the chat isn’t loading, can’t even enter the prompt [link]” [source](https://twitter.com/1953329265329750016/status/2111268125488693730)
- **It struggles to sign in to other services** ([Connecting apps and devices](https://feedbackbench.com/criteria/connect.md)). 6th: of 7 on “Connecting apps and devices”. 10% of what users rate. Users say Hark gets stuck on security checks, captchas and two-step codes when it logs into third-party accounts. Others name services it cannot connect to at all, such as accounting and banking tools.
  Evidence:
  - 2026-10-13, @hark_labs (X): “@joelatone @hark_labs i will… if they fix some bothering stuff like handling sign ins and sign ups. it’s been a total headache to sign into my accounts due to multiple security checks hark cannot pass.” [source](https://twitter.com/1148534535841374208/status/2110134324989214843)
  - 2026-10-12, @hark_labs (X): “@julius_vu @signalnoise8020 @hark_labs i've had opposite issues with hark vs grok bot. hark isn't able to connect to quickbooks online. that's a huge issue.” [source](https://twitter.com/110924175/status/2109511443263750368)

### What would move its score

Rule: For each area where an agent's customer love is below the category norm: the Feedback Score and rank it would have if that one area were at the norm (0.5) and everything else stayed the same, computed with the same formula as the ranking. An area's pull follows its weight, so an area many users of the category rate moves the score more than one they rarely mention.

| Area at the category norm | Feedback Score | Change | Position |
|---|---|---|---|
| Dealing with the vendor | 51.0 | +0.6 | 4th of 9 |
| Connecting accounts, sites and devices | 51.0 | +0.5 | 4th of 9 |
| Trusting it with data and safety | 50.6 | +0.1 | 4th of 9 |
| Staying in control | 50.5 | +0.0 | 4th of 9 |

Bringing either updates and support or connecting apps and devices up to the category norm would lift the Feedback Score by 0.5, to 50.9. Neither would change its rank of 4th. Privacy and safety would add 0.1, and control would add 0.0. No single area moves the score far.

### Six weeks

No users posted about Hark before its web, iOS and Android launch on 2026-10-06. In the launch week, 1,537 users posted, and it was not ranked. The next week 1,585 did. It had 8% share of voice, ranked 6th, with customer love of 0.461.

## Top requests

What users ask to add or change, most asked first. 492 user-weeks ask for something. Requests do not change the Feedback Score. Rule: A separate pass by a large language model reads every counted post and extracts what the user asks the agent or its vendor to add or change, with the criteria it maps to and a short normalised wording; it does not touch the labels or the Feedback Score. A large language model groups the wordings within each criterion (the first criterion the request maps to) into themes, and a second pass merges themes that ask for the same change under different criteria; a merged theme sits under the criterion most of its requests map to, and code counts it once. A theme counts distinct user-weeks that ask for it, per agent; across agents, one user-week per agent. Themes asked in fewer than 2 user-weeks, and requests that share no theme, are not shown. Examples: up to 3 posts per theme from different users, without slurs: whole posts of 60 to 450 characters with at least 8 words beyond handles and links, posts of at most 280 characters first, then the newest.

| Rank | Request | Criterion | User-weeks | Posts |
|---|---|---|---|---|
| 1 | Two-way voice conversation mode | [Speaking with the agent by voice or call](https://feedbackbench.com/criteria/ask.voice.md) | 23 | 24 |
| 2 | Higher overall usage allowance per plan | [Usage allowance size, exhaustion and reset wait](https://feedbackbench.com/criteria/billing.usage_cap.md) | 21 | 25 |
| 3 | Automatic captcha and verification solving | [Websites block the agent with captchas or IP bans](https://feedbackbench.com/criteria/connect.site_blocking.md) | 13 | 15 |
| 4 | Promised gift card compensation for failed orders | [Buying, upgrading, cancelling and refunding go wrong](https://feedbackbench.com/criteria/billing.purchase_flow.md) | 12 | 13 |
| 5 | Free plan extensions and promotions | [Free tier, trial or required plan to start](https://feedbackbench.com/criteria/billing.entry_plan.md) | 8 | 9 |
| 6 | Clear usage included in each plan tier | [Plan contents, bundles and usage meters unclear](https://feedbackbench.com/criteria/billing.plan_clarity.md) | 7 | 7 |
| 7 | Native phone calendar, reminders, health access | [Which services have a connector or integration](https://feedbackbench.com/criteria/connect.coverage.md) | 7 | 7 |
| 8 | Native macOS app | [Apps offered for phone, tablet and desktop](https://feedbackbench.com/criteria/access.platform.md) | 6 | 9 |
| 9 | Usage meter showing remaining quota | [Plan contents, bundles and usage meters unclear](https://feedbackbench.com/criteria/billing.plan_clarity.md) | 6 | 7 |
| 10 | Availability in India | [Country availability, waitlists and staged rollout](https://feedbackbench.com/criteria/access.availability.md) | 6 | 6 |
| 11 | More third-party connectors overall | [Which services have a connector or integration](https://feedbackbench.com/criteria/connect.coverage.md) | 6 | 6 |
| 12 | Official desktop app | [Apps offered for phone, tablet and desktop](https://feedbackbench.com/criteria/access.platform.md) | 6 | 6 |

### 1. Two-way voice conversation mode

- Hark, 2026-10-17, Play Store (Play Store): “best app i found in this agentic era, if they add live voice mode then it will be the best ever” [source](https://play.google.com/store/apps/details?id=com.hark.android)
- Hark, 2026-10-17, @hark_labs (X): “@hark_labs that was fun. if it was worth it, do it again when voice2voice comes out!” [source](https://twitter.com/1376694161424928770/status/2111580889864126907)
- Hark, 2026-10-15, @hark_labs (X): “@hark_labs can’t wait until two-way voice conversations are added! 🤞” [source](https://twitter.com/98923477/status/2110839640252928330)

### 2. Higher overall usage allowance per plan

- Hark, 2026-10-17, @hark_labs (X): “@hark_labs could've just given us more credits instead 🥹 [link]” [source](https://twitter.com/811509279190433793/status/2111377028352221685)
- Hark, 2026-10-17, X search: Hark Pro, hark.com, Hark AI (X): “@adcock_brett hey please increase monthly tokens im using hark pro 3 and 90% tokens limit reached within 10 days.” [source](https://twitter.com/1287599568947777536/status/2111274183498125372)
- Hark, 2026-10-15, @hark_labs (X): “@hark_labs i made open hark with hark, and i let use hark my mark; sounds interesting, right - such a cool tool love it ! wanna know more? dm - i wish i had more credits to stress-test hark 😁” [source](https://twitter.com/1832626484923518976/status/2110706915810345255)

### 3. Automatic captcha and verification solving

- Hark, 2026-10-13, @hark_labs (X): “@joelatone @hark_labs i will… if they fix some bothering stuff like handling sign ins and sign ups. it’s been a total headache to sign into my accounts due to multiple security checks hark cannot pass.” [source](https://twitter.com/1148534535841374208/status/2110134324989214843)
- Hark, 2026-10-12, @hark_labs (X): “@guardiola31337 @hark_labs @adcock_brett without a doubt one of the most needed updates, the captchas and login problem are in my opinion the number 1 problem” [source](https://twitter.com/770543473/status/2109768121745633343)
- Hark, 2026-10-12, @hark_labs (X): “sharing some feedback @hark_labs @adcock_brett captchas are blocking creating accounts, hark can't resolve, also would be great to expose the secure vaults from the app externally, e.g. want to login myself by using regular browser with the creds from app's vault.” [source](https://twitter.com/109395270/status/2109701706401583580)

### 4. Promised gift card compensation for failed orders

- Hark, 2026-10-17, @hark_labs (X): “@hark_labs we were over charged and told we would get a gift card and still haven’t received it, can you reach out ? this is really bad. we had hark pay for it without the gift card and told you would be helping us out. check my posts i have the original hark message. [link]” [source](https://twitter.com/321031496/status/2111574666813043132)
- Hark, 2026-10-17, @hark_labs (X): “@hark_labs still waiting to be compensated form being out $33…. [link]” [source](https://twitter.com/47717164/status/2111571587858350121)
- Hark, 2026-10-17, @hark_labs (X): “@hark_labs you people need to give us another gift card if why this shit of pizza that take ma time and money away” [source](https://twitter.com/1540975773170950144/status/2111375136028832116)

### 5. Free plan extensions and promotions

- Hark, 2026-10-17, @hark_labs (X): “@hark_labs what about users that where here before the promo what about us ?” [source](https://twitter.com/1585641089955815425/status/2111429991787581597)
- Hark, 2026-10-17, @hark_labs (X): “if @hark_labs extends my gifted hark pro^3 plan then i will recommend harkpro to my friends , family and college professors!!” [source](https://twitter.com/1826121283911761920/status/2111364540147658798)
- Hark, 2026-10-17, @hark_labs (X): “@hark_labs i want it, but ............................rather, i would love to get one more month of free hark pro^3,” [source](https://twitter.com/2056788613963427841/status/2111348828330770481)

### 6. Clear usage included in each plan tier

- Hark, 2026-10-12, @hark_labs (X): “@pablothethinker be nice if i had any idea what those limits equate to. i’ve been locked out of doing anything since last night there’s nobody to help either frustrating so i’ve been stuck in the middle of work right after i paid @hark_labs” [source](https://twitter.com/2060900154178428928/status/2109449720292573581)
- Hark, 2026-10-11, @hark_labs (X): “@__extra7__ @adcock_brett @hark_labs i do know they are working on it, and shall probably be much cleaner info for us, users to know what is the monthly quota versus daily usage.” [source](https://twitter.com/1850072330929635328/status/2109341302638707151)
- Hark, 2026-10-07, Introducing Hark Pro (YouTube): “funny how they never talk about what the plans include: they just say the price. copy the steve jobs keynote look. put in some interesting background music (interesting not necessarily correct). asked ai to write a script and called it a day.” [source](https://www.youtube.com/watch?v=i3mfnrEwaA0&lc=UgzTAVhEBRKxG9XB_DF4AaABAg.Abcja73W3GHAbdeLswfJ6o)

### 7. Native phone calendar, reminders, health access

- Hark, 2026-10-15, @hark_labs (X): “@adcock_brett @altharbor @hark_labs please allow function so hark can access your i calendar. muse currently does it” [source](https://twitter.com/2378218351/status/2110718007982887007)
- Hark, 2026-10-11, @hark_labs (X): “@adcock_brett @adcock_brett add integration with icloud, many of us have our emails and calendars with apple (icloud) and there is no integration with @hark_labs it's just a suggestion” [source](https://twitter.com/1491797667311022084/status/2109108867523031411)
- Hark, 2026-10-09, X search: Hark Pro, hark.com, Hark AI (X): “@adcock_brett hark pro cannot access my iphone's calendar and reminders, can this be optimized?” [source](https://twitter.com/3296211991/status/2108384198952415659)

### 8. Native macOS app

- Hark, 2026-10-13, Hark Pro First Look: I'm Testing Hark AI for 5 Days (YouTube): “@enricoaiyes is faster and more accurate than muse imo but i like muse’s interface is better for me. just a normie not a programmer. if hark adopted muse’s buttons it would be a wrap. plus they need a macos app” [source](https://www.youtube.com/watch?v=8gqovhTtBl4&lc=UgxfkV6-7p0fReuQUFB4AaABAg.Abs294Z2kRWAbt9v8odqku)
- Hark, 2026-10-12, @hark_labs (X): “it’s incredible how useful @hark_labs is. add macos app, local computer use, and a little bit more proactivity and it’ll be unstoppable! customisation of agent name etc. would be a nice touch too :)” [source](https://twitter.com/173238344/status/2109772574968479924)
- Hark, 2026-10-12, @hark_labs (X): “@informed_ob @hark_labs yeah of course. i have the app on my iphone, it would just be nice if there was an app for mac too.” [source](https://twitter.com/1951877377039929345/status/2109592692770615609)

### 9. Usage meter showing remaining quota

- Hark, 2026-10-17, Play Store (Play Store): “it's perfect for job hunting 1 tech issue is it has a credit limit but it's nowhere to be found. just ask the bot how many credits are left. and you get more daily but have a monthly cap! that really my only issue!!!!” [source](https://play.google.com/store/apps/details?id=com.hark.android)
- Hark, 2026-10-13, @hark_labs (X): “@hark_labs and please add a default option to view usage. the custom panel hark made only updates once an hour, which is terrible.” [source](https://twitter.com/1148534535841374208/status/2110133633210311065)
- Hark, 2026-10-10, @hark_labs (X): “hit 100% daily limits on hark 😅 @hark_labs can you add a reset timer here so we know when it's back? [link]” [source](https://twitter.com/2077555662754553856/status/2108713646406668441)

### 10. Availability in India

- Hark, 2026-10-17, @hark_labs (X): “@hark_labs can i get one while being in india 🥺 if not india then atleast 20 dollars of hark pro 💔🥀” [source](https://twitter.com/1995790260484407298/status/2111337914051465481)
- Hark, 2026-10-17, @hark_labs (X): “hark is the first genuine product that feels like it's actually on my side. saw the free pizza drop for the us and smiled, then felt a little far away. india is here too, and we love what you're building :) @adcock_brett @hark_labs” [source](https://twitter.com/1864930662848872448/status/2111315679144272207)
- Hark, 2026-10-17, @hark_labs (X): “@hark_labs can we also make it happen in india @pizzahut @dominos @chipizzatour” [source](https://twitter.com/3279648362/status/2111313501042172211)

### 11. More third-party connectors overall

- Hark, 2026-10-11, Play Store (Play Store): “this kind of feeling i want srsly it is very very very nice app. if it work with third party apps as well then i will like to give 6 stars.” [source](https://play.google.com/store/apps/details?id=com.hark.android)
- Hark, 2026-10-09, @hark_labs (X): “@amish15chopra @hark_labs @bot @muse 100% if i had the connectors right now in @hark_labs that i do in muse i'd use hark for everything.” [source](https://twitter.com/315574160/status/2108644167685493237)
- Hark, 2026-10-09, @hark_labs (X): “@danloppnowjr @hark_labs @bot @muse more connectors are definitely what’s holding back hark the app feels fresh and minimal, the computer use is great too but connectors make things much more seamless” [source](https://twitter.com/141639046/status/2108552928814616729)

### 12. Official desktop app

- Hark, 2026-10-17, @hark_labs (X): “@0xramprasad @hark_labs @adcock_brett need passkeys and sms forwarding and a desktop” [source](https://twitter.com/2004588457604308992/status/2111499303902642341)
- Hark, 2026-10-12, @hark_labs (X): “@hark_labs pls release a desktop app, product is too goated to sit in a browser” [source](https://twitter.com/1260953194743705601/status/2109525279874093398)
- Hark, 2026-10-08, @hark_labs (X): “@adcock_brett @hark_labs please add desktop clients asap! this is so amazing! also i want apple connectors!” [source](https://twitter.com/1590002899337166848/status/2107986479473717572)

## Ranks highest on

App screens, layout, rendering, localisation and stability (1st of 6), Writing code and building apps or websites (1st of 6), Unprompted suggestions, insights and check-ins (1st of 6)

## Ranks lowest on

Speaking with the agent by voice or call (5th of 6), How the vendor collects, keeps and uses data (4th of 5), Which services have a connector or integration (5th of 7)

Position on a criterion: its place among the agents with at least 30 rated user-weeks there, ordered by customer love. It ranks high when both its position and its 95% interval put it in the top half, low when both put it in the bottom half; neither otherwise, or when fewer than 4 agents qualify.

## All 53 criteria

Criterion love: 0.5 is the category norm. n: rated user-weeks.

### Paying for the agent: 3rd of 7 (customer love 0.513, n 255)

Most complaints are about buying, cancelling and refunds, and about usage allowances running out. Allowances draw 63 complaint user-weeks against 22 praise. Users praise the free or cheap ways to try it, which rate better than the norm.

| Criterion | Reading | Customer love | 95% interval | n | Praise | Complaint |
|---|---|---|---|---|---|---|
| [Usage allowance size, exhaustion and reset wait](https://feedbackbench.com/criteria/billing.usage_cap.md) | 4th of 6 | 0.510 | 0.472–0.544 | 85 | 22 | 63 |
| [Free tier, trial or required plan to start](https://feedbackbench.com/criteria/billing.entry_plan.md) | 2nd of 6 | 0.547 | 0.519–0.574 | 68 | 54 | 14 |
| [Buying, upgrading, cancelling and refunding go wrong](https://feedbackbench.com/criteria/billing.purchase_flow.md) | 2nd of 5 | 0.519 | 0.466–0.577 | 66 | 8 | 58 |
| [Subscription price versus value received](https://feedbackbench.com/criteria/billing.price_level.md) | 3rd of 6 | 0.517 | 0.495–0.540 | 31 | 21 | 10 |
| [Plan contents, bundles and usage meters unclear](https://feedbackbench.com/criteria/billing.plan_clarity.md) | Too few posts | 0.485 | 0.463–0.523 | 26 | 1 | 25 |
| [Agent spends usage on overhead and costly choices](https://feedbackbench.com/criteria/billing.token_efficiency.md) | Too few posts | 0.503 | 0.492–0.515 | 5 | 2 | 3 |

Most recent posts:

- Praise, 2026-10-17, @hark_labs (X): “@hark_labs thx team. smooth checkout process and many thx [link]” [source](https://twitter.com/390799051/status/2111287463260148158)
- Praise, 2026-10-17, @hark_labs (X): “@hark_labs @0xkemal1 noted: i did not purchase a pro membership. i completely benefited from the free section. so you can take advantage of the free one for your research.” [source](https://twitter.com/1691744321978896384/status/2111602361281978372)
- Praise, 2026-10-17, X search: Hark Pro, hark.com, Hark AI (X): “i will say, hark ai is not perfect, but they are very generous. i was one of the lucky people to get a free $100/month plan, and i finally got the $30 free pizza (perhaps just as important). no company is perfect, but based on what i've seen so far, hark is standing out.” [source](https://twitter.com/1684007057555431425/status/2111289504913101010)
- Complaint, 2026-10-18, @hark_labs (X): “@hark_labs are you ever going to make the errors in credits right?” [source](https://twitter.com/883648303/status/2111843279000256786)
- Complaint, 2026-10-17, @hark_labs (X): “@traviscurnutte @hark_labs it charged my card the full price 🫩.” [source](https://twitter.com/1866984741670440961/status/2111250168582750389)
- Complaint, 2026-10-17, @hark_labs (X): “@hark_labs did all the steps and your ai stole $30 from me? [link]” [source](https://twitter.com/722983921055453184/status/2111254779628569036)

### Getting access and set up: 5th of 7 (customer love 0.503, n 102)

Users talk about setup less often than they do for other agents. Setup itself sits near the norm. Sign-up and sign-in fall below the norm, with 35 complaint user-weeks against 2 praise.

| Criterion | Reading | Customer love | 95% interval | n | Praise | Complaint |
|---|---|---|---|---|---|---|
| [Account creation, sign-in and identity checks fail](https://feedbackbench.com/criteria/access.sign_in.md) | 4th of 5 | 0.473 | 0.452–0.501 | 37 | 2 | 35 |
| [Effort needed to set up and train the agent](https://feedbackbench.com/criteria/access.setup.md) | 3rd of 6 | 0.519 | 0.497–0.543 | 34 | 21 | 13 |
| [Country availability, waitlists and staged rollout](https://feedbackbench.com/criteria/access.availability.md) | Too few posts | 0.551 | 0.509–0.597 | 21 | 8 | 13 |
| [Apps offered for phone, tablet and desktop](https://feedbackbench.com/criteria/access.platform.md) | Too few posts | 0.497 | 0.479–0.517 | 18 | 5 | 13 |

Most recent posts:

- Praise, 2026-10-17, App Store (App Store): “this is an ai app for real people. no complicated setup or jargon, it just works. love it” [source](https://apps.apple.com/us/app/hark-pro/id6772362941)
- Praise, 2026-10-11, @hark_labs (X): “@hark_labs guys congrats on the launch! i was scared of agentic ai cause i’m no an expert, but your site made it so simple, super intuitive and already helping me a ton (i’m impressed!). really grateful for what you built, highly recommend it to anyone hesitant to try agents! 🙌” [source](https://twitter.com/1692381969319940096/status/2109074640186364350)
- Praise, 2026-10-11, Introducing Hark Pro (YouTube): “been using it for 4 days. it’s already game changing for my businesses and my personal landscape. mind blowing capability. easy to onboard then zooooom.” [source](https://www.youtube.com/watch?v=i3mfnrEwaA0&lc=UgxTzktRDJcE_FkdPap4AaABAg)
- Complaint, 2026-10-18, @hark_labs (X): “@pridgenmd @hark_labs at least you got a pizza. i tried to do it, and it said my number had already been used when i guarantee it. i did not use it. so i couldn’t even get it” [source](https://twitter.com/2158830260/status/2111635925868716228)
- Complaint, 2026-10-17, @hark_labs (X): “@hark_labs i have only one hark account but get an error saying my phone number is tied to another account, which it is not.” [source](https://twitter.com/98923477/status/2111246588400050557)
- Complaint, 2026-10-17, @hark_labs (X): “@hark_labs thanks, still working on getting the system to accept my order because of a phone authentication error!” [source](https://twitter.com/98923477/status/2111257239667310827)

### Connecting accounts, sites and devices: 6th of 7 (customer love 0.437, n 158)

Users say Hark cannot get past security checks and captchas on other sites. Linked accounts draw 48 complaint user-weeks against 16 praise. Users ask for automatic captcha solving, and Hark accounts for 34% of such requests across agents.

| Criterion | Reading | Customer love | 95% interval | n | Praise | Complaint |
|---|---|---|---|---|---|---|
| [Linking accounts and staying logged in](https://feedbackbench.com/criteria/connect.account_link.md) | 2nd of 6 | 0.528 | 0.488–0.572 | 64 | 16 | 48 |
| [Which services have a connector or integration](https://feedbackbench.com/criteria/connect.coverage.md) | 5th of 7 | 0.460 | 0.429–0.487 | 56 | 27 | 29 |
| [Websites block the agent with captchas or IP bans](https://feedbackbench.com/criteria/connect.site_blocking.md) | 5th of 7 | 0.499 | 0.472–0.531 | 38 | 8 | 30 |
| [Access to the user's own phone or computer](https://feedbackbench.com/criteria/connect.local_device.md) | Too few posts | 0.476 | 0.458–0.492 | 12 | 2 | 10 |
| [Moving files between agent, apps and user](https://feedbackbench.com/criteria/connect.file_transfer.md) | Too few posts | 0.491 | 0.483–0.497 | 6 | 0 | 6 |

Most recent posts:

- Praise, 2026-10-16, @hark_labs (X): “@hark_labs i’m really liking your interface, especially how it handles credentials inputs” [source](https://twitter.com/1439421/status/2111243212975223275)
- Praise, 2026-10-14, @hark_labs (X): “@lissimore1 @hark_labs it being able to actually connect to multiple google/gmail accounts at once is great. the fact claude's native connector is still single account is baffling to me” [source](https://twitter.com/1573303837275865089/status/2110350314033275288)
- Praise, 2026-10-14, @hark_labs (X): “what a madness it has been to meet @hark_labs. i had never been able to use agents before.. for some reason with hark everything flows as accounts connect and deepen. congrats and looking forward to what is coming.” [source](https://twitter.com/289143394/status/2110423784675221799)
- Complaint, 2026-10-17, @hark_labs (X): “@hark_labs after like 20 minutes of signing into everything, it didn’t work. [link]” [source](https://twitter.com/1587921121801740289/status/2111261552938795470)
- Complaint, 2026-10-17, @hark_labs (X): “@hark_labs doesn’t work with google sign attached to doordash. it’s asked for my two step verification code four times now” [source](https://twitter.com/1480243370798764040/status/2111276282042319126)
- Complaint, 2026-10-17, @hark_labs (X): “@esthercrawford @hark_labs i enjoyed google losing its shit at my credentials being used by some android phone in a farm. i'm sure they will just allow this. [link]” [source](https://twitter.com/19526395/status/2111287505031147730)

### Talking to the agent: 2nd of 8 (customer love 0.538, n 245)

The app's design carries this area. Hark ranks 1st of 6 for an app that works without bugs. Voice conversations fall below the norm, and two-way voice is the feature its users request most.

| Criterion | Reading | Customer love | 95% interval | n | Praise | Complaint |
|---|---|---|---|---|---|---|
| [App screens, layout, rendering, localisation and stability](https://feedbackbench.com/criteria/ask.app_client.md) | 1st of 6 | 0.684 | 0.650–0.716 | 128 | 88 | 40 |
| [Response and task completion speed](https://feedbackbench.com/criteria/ask.speed.md) | 4th of 7 | 0.492 | 0.461–0.520 | 75 | 37 | 38 |
| [Speaking with the agent by voice or call](https://feedbackbench.com/criteria/ask.voice.md) | 5th of 6 | 0.459 | 0.441–0.477 | 31 | 2 | 29 |
| [Avatar, personality and tone of replies](https://feedbackbench.com/criteria/ask.persona.md) | 2nd of 6 | 0.504 | 0.479–0.529 | 31 | 25 | 6 |
| [Threads, chats and parallel tasks organisation](https://feedbackbench.com/criteria/ask.conversation.md) | Too few posts | 0.528 | 0.506–0.550 | 22 | 15 | 7 |
| [Reaching the agent through messaging apps](https://feedbackbench.com/criteria/ask.channel.md) | Too few posts | 0.483 | 0.464–0.501 | 10 | 4 | 6 |

Most recent posts:

- Praise, 2026-10-18, @hark_labs (X): “finally tried out @hark_labs. i can tell they put a lot of time into ux/ui. not bad.” [source](https://twitter.com/1475821518596751364/status/2111794821262106970)
- Praise, 2026-10-18, @hark_labs (X): “something essential is missing in grok @bot: visualization... it's too textual. @hark_labs and its "cards" or @chatgpt and its "intelligent ui" are great for that. the user needs that!” [source](https://twitter.com/11801352/status/2111821019728244785)
- Praise, 2026-10-17, @hark_labs (X): “i was wrong to criticize @hark_labs as another agent product. best ios interface. the only thing is, i’m reminded how much i don’t want interfaces for services. i want to text an agent and abstract everything away. every company a warehouse.” [source](https://twitter.com/2026674274829025280/status/2111249865258971529)
- Complaint, 2026-10-17, @hark_labs (X): “@hark_labs this is going real bad. real bad. trying to see if this works for me then send some to family. man this is like…uhhhh….laggy and slow.” [source](https://twitter.com/1355291616718815232/status/2111257671005266061)
- Complaint, 2026-10-17, @hark_labs (X): “@hark_labs hark thinks the just installed hark android app is a mobile browser, and is now unresponsive.” [source](https://twitter.com/16659187/status/2111262979429675336)
- Complaint, 2026-10-17, @hark_labs (X): “@hark_labs i had higher hopes given the sleek visuals but compared to the other agents i’ve been using this is quite bad. it also says “read” and then drops my message.” [source](https://twitter.com/3234760344/status/2111267770054877549)

### Getting tasks done: 4th of 9 (customer love 0.516, n 634)

This is Hark's largest area, 40.1% of what users rate against 25.8% for other agents. Building code, research, browser use and money tracking each rank 1st. Failed shopping orders fall below the norm and pull the area down.

| Criterion | Reading | Customer love | 95% interval | n | Praise | Complaint |
|---|---|---|---|---|---|---|
| [Buying products, orders and purchase judgment](https://feedbackbench.com/criteria/act.shopping.md) | 3rd of 3 | 0.296 | 0.243–0.346 | 178 | 103 | 75 |
| [Forms, applications, claims and life admin paperwork](https://feedbackbench.com/criteria/act.admin.md) | 2nd of 7 | 0.561 | 0.491–0.602 | 97 | 96 | 1 |
| [Web research, monitoring and summarising information](https://feedbackbench.com/criteria/act.research.md) | 1st of 7 | 0.556 | 0.515–0.586 | 73 | 72 | 1 |
| [Creating writing, images, video and social posts](https://feedbackbench.com/criteria/act.content.md) | 2nd of 6 | 0.539 | 0.504–0.567 | 66 | 61 | 5 |
| [Operating a browser or desktop by clicking](https://feedbackbench.com/criteria/act.computer_use.md) | 1st of 7 | 0.550 | 0.521–0.576 | 66 | 52 | 14 |
| [Writing code and building apps or websites](https://feedbackbench.com/criteria/act.build.md) | 1st of 6 | 0.572 | 0.557–0.586 | 65 | 65 | 0 |
| [Stops short, or hands the task back](https://feedbackbench.com/criteria/act.stops_short.md) | 2nd of 6 | 0.538 | 0.511–0.567 | 65 | 45 | 20 |
| [Email triage, cleanup and drafting replies](https://feedbackbench.com/criteria/act.email.md) | 2nd of 7 | 0.553 | 0.521–0.577 | 63 | 62 | 1 |
| [Booking appointments, reservations, travel and tickets](https://feedbackbench.com/criteria/act.reservations.md) | 2nd of 5 | 0.524 | 0.485–0.555 | 56 | 52 | 4 |
| [Wrong facts, hallucinations and careless mistakes](https://feedbackbench.com/criteria/act.accuracy.md) | 2nd of 7 | 0.547 | 0.521–0.577 | 39 | 23 | 16 |
| [Budgets, transactions, bills and investments](https://feedbackbench.com/criteria/act.finance.md) | 1st of 4 | 0.536 | 0.524–0.548 | 32 | 32 | 0 |
| [Contacting other people and businesses for you](https://feedbackbench.com/criteria/act.outreach.md) | 4th of 6 | 0.504 | 0.471–0.532 | 31 | 27 | 4 |
| [Following instructions, rules and corrections](https://feedbackbench.com/criteria/act.instructions.md) | 2nd of 6 | 0.528 | 0.504–0.554 | 30 | 18 | 12 |
| [Says it did something it did not do](https://feedbackbench.com/criteria/act.false_reports.md) | Too few posts | 0.525 | 0.471–0.634 | 19 | 1 | 18 |
| [Calendar entries, conflicts and schedule changes](https://feedbackbench.com/criteria/act.calendar.md) | Too few posts | 0.514 | 0.507–0.523 | 12 | 12 | 0 |

Most recent posts:

- Praise, 2026-10-18, @hark_labs (X): “@adcock_brett fun launch. enjoyed my 2am pizza. then hark booked me tix to an event in florida next week. thanks @hark_labs” [source](https://twitter.com/1348423958954188803/status/2111668867785191748)
- Praise, 2026-10-18, @hark_labs (X): “@hark_labs is awesome, i'm building a new software platform for the travel industry, i got hark to automate my full email flow. initial email to golf courses, auto replies, uploading and sorting the images and data to google drive all in names folders. will save hour!! ❤️” [source](https://twitter.com/122164995/status/2111715758103547958)
- Praise, 2026-10-18, @hark_labs (X): “i don't know what model is @hark_labs using. but this is decent ngl. solar system in a single html file. [link]” [source](https://twitter.com/2097323326993465344/status/2111882915701461246)
- Complaint, 2026-10-18, @hark_labs (X): “@hark_labs the checkout timed out after multiple tries. could i just get a pizza. i've been on this app for an hour trying to get it working friday” [source](https://twitter.com/15886870/status/2111845403381370949)
- Complaint, 2026-10-17, @hark_labs (X): “@hark_labs it could not order me the pizza :( it said to contact support for help” [source](https://twitter.com/1441029786491670529/status/2111247279004979343)
- Complaint, 2026-10-17, @hark_labs (X): “i mean i probably should have guessed it was going to make a mistake but any normal user is going to follow this instruction... @hark_labs [link]” [source](https://twitter.com/1372640803063877633/status/2111249912507805918)

### Running on its own: 1st of 8 (customer love 0.609, n 193)

Users rate this area higher than any other for Hark. Most of the praise is for taking useful initiative, which draws 113 praise user-weeks against 4 complaints.

| Criterion | Reading | Customer love | 95% interval | n | Praise | Complaint |
|---|---|---|---|---|---|---|
| [Unprompted suggestions, insights and check-ins](https://feedbackbench.com/criteria/auto.proactive.md) | 1st of 6 | 0.599 | 0.570–0.626 | 117 | 113 | 4 |
| [Scheduled recurring tasks and daily briefings run](https://feedbackbench.com/criteria/auto.routines.md) | Too few posts | 0.519 | 0.494–0.538 | 26 | 24 | 2 |
| [Remembering the user and context across sessions](https://feedbackbench.com/criteria/auto.memory.md) | Too few posts | 0.532 | 0.514–0.548 | 25 | 23 | 2 |
| [Where the agent runs: its own computer and always-on running](https://feedbackbench.com/criteria/auto.cloud_env.md) | Too few posts | 0.484 | 0.458–0.505 | 21 | 11 | 10 |
| [Reminders and notifications reach the user correctly](https://feedbackbench.com/criteria/auto.reminders.md) | Too few posts | 0.508 | 0.488–0.525 | 17 | 15 | 2 |
| [Multiple agents, teams and delegation between them](https://feedbackbench.com/criteria/auto.multi_agent.md) | Too few posts | 0.500 | 0.481–0.516 | 10 | 8 | 2 |

Most recent posts:

- Praise, 2026-10-18, @hark_labs (X): “@harrykapoor19 @pranayraiii @hark_labs @adcock_brett tried both and loved both. hark is more pro active which is the biggest value unlock” [source](https://twitter.com/1665023668395597826/status/2111870825695482285)
- Praise, 2026-10-18, @hark_labs (X): “@hark_labs is really good it has been really productive for me. ex: i was interested in a role and had saved it in linkedin, next day it sent me a notification saying there was an event for that company near me. i didn’t even ask. love it!” [source](https://twitter.com/1294411806786691074/status/2111898136000229872)
- Praise, 2026-10-18, @hark_labs (X): “@harrykapoor19 @hark_labs @adcock_brett on the waitlist for instinct. what's your experience been so far? hark is pro active, without being too intrusive.” [source](https://twitter.com/3226833582/status/2111912770950369387)
- Complaint, 2026-10-14, @hark_labs (X): “@hark_labs hark doesn’t need to become a separate method of managing emails and todos. messaging me with a todo list and when i should leave for an appointment and do this and do that can be nagging and micromanaging.” [source](https://twitter.com/37080174/status/2110170177446850885)
- Complaint, 2026-10-14, @hark_labs (X): “@awilkinson @hark_labs @adcock_brett nope. i have muse and hark executing the same scheduled tasks and muse is surprisingly more proactive.” [source](https://twitter.com/115585501/status/2110386787398934823)
- Complaint, 2026-10-18, Hark AI Review: My Honest Verdict After 5 Days (YouTube): “hark is really great for personal tasks. but for business, it's missing webhooks or event triggers. an agent only wakes up on a schedule or when you type in the app. no incoming email or webhook can wake it. i run several agents for my studio (hark, hermes, claude, etc.). with hermes or claude, an email or webhook triggers the agent instantly. with hark, only typing in the app just isn't workable…” [source](https://www.youtube.com/watch?v=6ttjVLDiFVI&lc=Ugy51Me1_qJXGC7V05Z4AaABAg)

### Staying in control: 4th of 7 (customer love 0.496, n 84)

Users raise control less often than they do for other agents. How often it asks before acting sits near the norm, 5th of 6.

| Criterion | Reading | Customer love | 95% interval | n | Praise | Complaint |
|---|---|---|---|---|---|---|
| [Asks before acting: too little or too much](https://feedbackbench.com/criteria/control.approval.md) | 5th of 6 | 0.502 | 0.478–0.526 | 37 | 21 | 16 |
| [Configuring behaviour, skills and portability](https://feedbackbench.com/criteria/control.customize.md) | Too few posts | 0.499 | 0.476–0.521 | 26 | 18 | 8 |
| [Seeing what the agent is doing and has done](https://feedbackbench.com/criteria/control.visibility.md) | Too few posts | 0.513 | 0.494–0.531 | 21 | 13 | 8 |
| [Which AI model runs, how good it is, and choosing it](https://feedbackbench.com/criteria/control.model.md) | Too few posts | 0.499 | 0.486–0.512 | 11 | 6 | 5 |

Most recent posts:

- Praise, 2026-10-17, @hark_labs (X): “@hark_labs not only is it fixed but a window popped up showing me a live stream of @hark_labs taking action in real time. super cool! thanks for the pizza guys! [link]” [source](https://twitter.com/1532007138872147970/status/2111255341073928538)
- Praise, 2026-10-17, @hark_labs (X): “@hark_labs just ordered. the magnifying glass on the detail of the page it is looking at is a nice touch on mobile.” [source](https://twitter.com/21064539/status/2111299340333654286)
- Praise, 2026-10-16, X search: Hark Pro, hark.com, Hark AI (X): “@pcshipp i can't even tell when my dot is working. hark pro is better.” [source](https://twitter.com/15337180/status/2111200129730658463)
- Complaint, 2026-10-17, @hark_labs (X): “@adcock_brett @hark_labs confirmation card with a button to talk explicit action on a purchase is definitely needed, though. see first post. charged me and i hadn’t even finished the order.” [source](https://twitter.com/752221173769904128/status/2111260538378617259)
- Complaint, 2026-10-17, @hark_labs (X): “@rossboothroyd @hark_labs that literally happened to me as well. charged my work card too, embarrassing af.” [source](https://twitter.com/1325235267796570112/status/2111288933854158936)
- Complaint, 2026-10-16, @hark_labs (X): “thank you, @adcock_brett / @hark_labs. might want to get a confirmation card/panel in chat though to avoid stuff like this..? [link]” [source](https://twitter.com/752221173769904128/status/2111242662120726789)

### Trusting it with data and safety: 4th of 6 (customer love 0.468, n 85)

How Hark uses personal data falls below the norm. Users also complain about the account access it asks for, with 29 complaint user-weeks against 8 praise.

| Criterion | Reading | Customer love | 95% interval | n | Praise | Complaint |
|---|---|---|---|---|---|---|
| [How the vendor collects, keeps and uses data](https://feedbackbench.com/criteria/trust.data_use.md) | 4th of 5 | 0.469 | 0.446–0.491 | 38 | 5 | 33 |
| [Permission scope requested and isolation between agents](https://feedbackbench.com/criteria/trust.access_scope.md) | 4th of 6 | 0.479 | 0.456–0.504 | 37 | 8 | 29 |
| [Vulnerabilities, prompt injection and cross-user leaks](https://feedbackbench.com/criteria/trust.security.md) | Too few posts | 0.503 | 0.488–0.520 | 10 | 4 | 6 |
| [Refuses legitimate requests because of guardrails](https://feedbackbench.com/criteria/trust.refusals.md) | Too few posts | 0.505 | 0.496–0.521 | 2 | 1 | 1 |

Most recent posts:

- Praise, 2026-10-17, @hark_labs (X): “opencode emailed about a breach today. i asked @hark_labs to check. it went through my openai, claude and opencode dashboards, found the one key that was saved there being used by someone else, and revoked it in minutes. all from my phone. wild stuff @adcock_brett ☺️” [source](https://twitter.com/1094150414075752448/status/2111481579042472293)
- Praise, 2026-10-11, X search: Hark Pro, hark.com, Hark AI (X): “so far the only ai agent i trust with my email is hark pro. it’s funny how meta muse pitch was similar on privacy, but don’t trust it that much. [link]” [source](https://twitter.com/1475420948/status/2109258309312348579)
- Praise, 2026-10-07, App Store (App Store): “hark pro is way better than muse. the main selling point for me is my data is safe. if you are looking for a muse alternative cause you don’t trust meta, try hark.” [source](https://apps.apple.com/us/app/hark-pro/id6772362941)
- Complaint, 2026-10-18, @hark_labs (X): “@hark_labs the craziest thing about this is that the connection to your google account remains even if you delete the app” [source](https://twitter.com/2013271354854821888/status/2111616099858948359)
- Complaint, 2026-10-17, @hark_labs (X): “@agl_daddy @hark_labs @calprivacy suspicious unprompted login attempt after shortly signing up for @hark_labs [link] [link]” [source](https://twitter.com/1588428241727004672/status/2111258011733983244)
- Complaint, 2026-10-17, @hark_labs (X): “@mvhacking @adcock_brett suspicious unprompted login attempt after shortly signing up for @hark_labs [link]” [source](https://twitter.com/1588428241727004672/status/2111258169674727845)

### Dealing with the vendor: 7th of 8 (customer love 0.422, n 155)

Users describe outages and support that does not reply. Staying up draws 81 complaint user-weeks against 2 praise. Complaints about support also outnumber praise.

| Criterion | Reading | Customer love | 95% interval | n | Praise | Complaint |
|---|---|---|---|---|---|---|
| [Outages, errors and agent going unresponsive](https://feedbackbench.com/criteria/vendor.uptime.md) | 6th of 7 | 0.427 | 0.403–0.457 | 83 | 2 | 81 |
| [Support responses and account bans or lockouts](https://feedbackbench.com/criteria/vendor.support.md) | 3rd of 5 | 0.500 | 0.454–0.551 | 71 | 8 | 63 |
| [Got better or worse over time, and update cadence](https://feedbackbench.com/criteria/vendor.updates.md) | Too few posts | 0.517 | 0.499–0.534 | 11 | 7 | 4 |

Most recent posts:

- Praise, 2026-10-18, @hark_labs (X): “@rangersmjs @hark_labs i was sent by early this morning a replacement telegram gift card (for more than the cost of the pizza!)” [source](https://twitter.com/1234109822389379075/status/2111693267175965167)
- Praise, 2026-10-18, @hark_labs (X): “@honestmediagrp @hark_labs yes they emailed me a gift card worth more than the pizza by early am - write [email] and they’ll answer” [source](https://twitter.com/1234109822389379075/status/2111693910900916507)
- Praise, 2026-10-18, @hark_labs (X): “@rangersmjs @hark_labs yes they emailed me a gift card worth more than the pizza by early am - write [email] and they’ll answer” [source](https://twitter.com/1234109822389379075/status/2111694104833020105)
- Complaint, 2026-10-18, @hark_labs (X): “@hark_labs didn't work for me. hark chat said to contact support since the $30 was assigned to me and simply had to be settled by their team. emailed support. no response.” [source](https://twitter.com/1637474996158185472/status/2111626954038259840)
- Complaint, 2026-10-18, @hark_labs (X): “@hark_labs i never even got my pizza, said it was bug on your end, still watiing on contact from you guys” [source](https://twitter.com/1824563635642884096/status/2111638141207458137)
- Complaint, 2026-10-18, @hark_labs (X): “@megan_dakini @hark_labs i have emailed them. multiple times. no response. been 2 days.” [source](https://twitter.com/2041363464350846976/status/2111842213722464481)